OWNER’S MANUAL ,,,, ,,,, ,,,, ,,,, ,,,, ,,,, ,,,, ,,,, ,,,, ,,,, ,,,, ,,,, ,,,, ,,,, ,,,, ,,,, ,,,, ,,,, ,,,, ,,,, ,,,, FAX 750 FAX 770 FAX 870MC MFC 970MC ®
Year 2000 Compliant Brother is addressing the Year 2000 related issues for all Brother fax machines and multi-function centers. Our focus is to ensure that our bundled third party software will continue to properly process date/time data after January 1, 2000.
i Table of Contents 1 Introduction 2 Installation Using This Manual ...................................................................................................... 1 Finding Information .................................................................................................... 1 Test Sheet Procedures (for USA only) ..................................................................... 2 About Fax Machines ..................................................................................
ii TA B L E O F C O N T E N T S 3 4 On-Screen Programming Initial Setup 5 Setup Receive User-Friendly Programming ................................................................................... 21 Function Mode .......................................................................................................... 21 Alternating Displays ................................................................................................. 22 Function Selection Table..................................
TA B L E O F C O N T E N T S 6 Setup Send 7 Distinctive Ringing ................................................................................................... 43 Registering the Distinctive Ringing Pattern ....................................................... 44 Caller ID ................................................................................................................... 44 Viewing Caller ID List ......................................................................................
iv TA B L E O F C O N T E N T S 8 Making Voice Calls .................................................................................................... 67 9 Fax Forwarding/Paging ........................................................................................... 71 10 Message Center Mode ..............................................................................................
TA B L E O F C O N T E N T S 11 Message Center Pro (For FAX 870MC and MFC 970MC Only) 12 Printing Reports To erase messages all at once ......................................................................... 84 Setting Maximum Time for Incoming Messages ...................................................... 84 Setting Toll Saver ...................................................................................................... 85 ICM Recording Monitor ..............................................
vi TA B L E O F C O N T E N T S 13 Important Information 14 Transmission Verification (Xmit) Report ................................................................ 104 Activity Report Interval .......................................................................................... 104 Standard Telephone and FCC Notices ................................................................ 105 These notices are in effect on models sold and used in the United States only ......
TA B L E O F C O N T E N T S 15 Setting Up Before You Install Multi-Function Link ............................................................. 125 the MFC 970MC Package Contents .................................................................................................... 125 and Computer to Work Together PC Configuration Requirements ............................................................................. 126 Connecting the MFC 970MC to Your PC ................................................
viii TA B L E O F C O N T E N T S Glossary ..................................................................................................................... 145 Index ........................................................................................................................... 149 Brother Numbers ..................................................................................................... 153 Fax-Back System .........................................................................
1 1 CHAPTER ONE Introduction Using This Manual Thank you for purchasing a Brother fax machine (FAX) or multifunction center (MFC). This FAX/MFC has been designed to be simple to use, with LCD screen prompts to guide you through functions. However, you can use your FAX/MFC to its fullest potential by taking a few minutes to read this manual. Additionally, your FAX/MFC has a Help Key. Press of basic operational steps and functions. Help/Q.
2 C H A P T E R O N E Test Sheet Procedures (for USA only) See Setting Station ID p. 28 After programming your Station ID, please fill out the TEST SHEET included with your FAX/MFC and fax it to Brother’s Automated Fax Response System as your first transmission. This will verify that your FAX/MFC is properly installed. When this document is received a confirmation sheet will be sent back to your machine. To get a response, be sure to set up your Station ID.
I N T RO D U C T I O N When your FAX/MFC answers in FAX/TEL Mode, the FAX/MFC listens for CNG tones and then responds with receiving tones. The fax “handshake” is the time in which the sending machine’s CNG tones and the receiving machines “chirps” overlap. This must be for at least 2 to 4 seconds, so the machines can understand how each is sending and receiving the fax. The handshake cannot begin until the call is answered, and the CNG tones only last for about 40 seconds after the number is dialed.
4 C H A P T E R O N E Control Panel Overview FAX 750 and FAX 770 19 18 17 16 15 14 13 770 HOME/OFFICE PLAIN PAPER FACSIMILE 12 1 11 2 3 4 5 1 Hook Lets you dial telephone and fax numbers without lifting the handset. 2 Hold Lets you put calls on hold. 3 Redial / Pause Re-dials the last number called. Also inserts a pause in autodial numbers. 4 Speed Dial Lets you dial stored phone numbers by pressing a twodigit number.
I N T RO D U C T I O N FAX 870MC and MFC 970MC 26 25 24 23 22 21 20 19 18 17 16 15 14 13 1 2 3 4 5 6 1 Microphone Picks up your voice when you speak to another party using speakerphone. 2 Hold Lets you put calls on hold. 3 Redial / Pause Re-dials the last number called. Also inserts a pause in autodial numbers. 4 Speed Dial Lets you dial stored phone numbers by pressing a two-digit number.
6 C H A P T E R O N E
2 C H A P T E R T W O Installation Caution 1 Never install telephone wiring during a lightning storm. 2 We recommend that this product be used with a surge protection device 3 4 5 6 7 to protect the product against lightning storms. Never install a telephone jack in a wet location unless the jack is specifically designed for a wet location. Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the network interface.
8 C H A P T E R T W O Packing List Make sure you have the following items: Document Support Paper Wire Extension Telephone Line Cord Paper Support Telephone Handset Starter Printing Cartridge (Up to 100 pages) Handset Curled Cord Owner’s Manual Paper* (50 Sheets) Multi-Function Link CD-ROM* Brother StartCard Quick Reference Card Cable and PC I/F Box* Remote Control Access Card** *........ For MFC 970MC only **......
I N S TA L L AT I O N Choosing a Location Place your fax machine on a flat, stable surface, such as a desk. Select a place that is free of vibration and shocks. Locate the FAX/MFC near a telephone jack and a standard, grounded power outlet. Avoid placing your machine in a high-traffic area. Do not place near heaters, air conditioners, water, chemicals or refrigerators. Do not expose the FAX/MFC to direct sunlight, excessive heat, moisture or dust.
10 C H A P T E R T W O Attach the paper wire extension and paper support 1 Attach the paper wire extension. Paper Wire Extension 2 Insert the paper support into the openings as shown and then pull it out until you feel it click into place.
I N S TA L L AT I O N Install the printing cartridge 1 Open the front cover. Front Cover 2 Open the top cover, pressing the blue levers on both sides of the top cover. Blue Lever Top Cover 3 Remove the plastic stopper from the printing cartridge.
12 C H A P T E R T W O 4 Turn the black spool on the right clockwise to tighten the ribbon as shown. Indented Arrow Black Spool 5 Install the printing cartridge by inserting the indented first and placing the cartridge into its four holders. Top Cover Front Cover 6 Press down on both sides of the top cover to close it securely. 7 Close the front cover. The starter cartridge prints up to 100 pages. Make sure you have a Full replacement cartridge on hand (See Ordering Accessories and Supplies, p.
I N S TA L L AT I O N Load the paper The paper cassette can hold about 100 sheets of 20-lb. paper. 1 Open the paper cover. 2 Place up to 100 sheets of paper in the paper holder. Do not allow the level of paper to pass maximum paper line on the paper guides. 3 Close the paper cover. Maximum Paper Line Paper Guides Acceptable Paper Size: Letter, Legal and A4 Weight: 17 lb. – 24 lb. Thickness: .0031 inches – .
14 C H A P T E R T W O Connect the power cord When you connect the power, the screen displays 01/01 00:00 FAX. NOTICE: 1) This fax must be grounded using a three-prong plug. 2) Since the FAX/MFC is grounded through the power outlet, you can protect yourself from potentially hazardous electrical conditions on the telephone network by keeping the power to your machine on when you connect it to a telephone line.
I N S TA L L AT I O N Two-Line Phone System A two-line phone system is nothing more than two separate phone numbers on the same wall outlet. The two phone numbers can be on separate jacks (RJ11) or combined into one jack (RJ14). Your FAX/MFC must be plugged into an RJ11 jack. RJ11 and RJ14 jacks may be equal in size and appearance and both may contain four wires (black, red, green, yellow). To test the type of jack, plug in a two-line phone and see if it can access both lines.
16 C H A P T E R T W O Installing FAX/MFC, External Two-Line TAD, and Two-Line Telephone When you are installing an external two-line telephone answering device (TAD) and a two-line telephone, your FAX/MFC must be isolated on one line at both the wall jack and at the TAD. The most common connection is to put the FAX/MFC on Line 2. The back of the two-line TAD must have two telephone jacks: one labeled L1 or L1/L2, and the other labeled L2.
I N S TA L L AT I O N Triplex Adapter Two Line External TAD Two Line Phone FAX/MFC You can keep two-line telephones on other wall outlets as always. There are two ways to add a two-line telephone to the FAX/MFC’s wall outlet. You can plug the telephone line cord from the two-line telephone into the L1+L2 jack of the triplex adapter. Or, you can plug the two-line telephone into the TEL jack of the two-line TAD. Multi-Line Connections (PBX) Most offices use a central telephone system.
18 C H A P T E R T W O As with all fax units, this machine must be connected to a two wire system. If your line has more than two wires, proper connection of the FAX/MFC cannot be made. If you are installing the FAX/MFC to work with a PBX: 1 It is not guaranteed that the unit will operate correctly under all circumstances with a PBX. Any cases of difficulty should be reported first to the company that handles your PBX.
I N S TA L L AT I O N Do not connect a TAD elsewhere on the same phone line—your FAX/MFC and TAD will both try to control the line. Connections The external TAD must be plugged into the left side of the FAX/MFC, into the jack labeled EXT. Your FAX/MFC cannot work properly if you plug the TAD into a wall jack. 1 Plug the telephone line cord from the wall jack into the left side of the FAX/MFC, in the jack labeled LINE.
20 C H A P T E R T W O Outgoing Message (OGM) Timing is important in recording this message. The message sets up the ways to handle both manual and automatic fax reception. 1 Record 5 seconds of silence at the beginning of your message. (This allows your FAX/MFC time to listen for the fax CNG tones of automatic transmissions before they stop.) 2 Limit your speaking to 20 seconds. 3 End your 20-second message by giving your Fax Receive Code for people sending manual faxes.
3 CHAPTER THREE On-Screen Programming User-Friendly Programming See Using This Manual p. 1 We have designed your fax machine with on-screen programming and a Help key. User-friendly programming helps you take full advantage of all the functions your FAX/MFC has to offer. Since your fax programming is done on the LCD, we created step-by-step on-screen prompts to help you program your FAX/MFC.
22 C H A P T E R T H R E E Alternating Displays When you see alternating displays, the LCD sometimes alternates between the currently selected option, and a help message giving brief instructions about how to proceed. The display you’ll probably see most often is shown below, showing you, when you place a document in the feeder, that you can dial a number and send a fax, or you can make a copy. FAX: NO.
O N - S C R E E N P RO G R A M M I N G 2. SETUP RECEIVE (continued) Function Description 5. REDUCTION 6. PAPER 7. POLLING RX 8. MF LINK 3. SETUP SEND Function 1. COVERPG SETUP 2. COVERPAGE MSG 3. CONTRAST 4. RESOLUTION 5. OVERSEAS MODE 6. CALL RESERVE 7. DELAYED FAX 8. POLLED TX 4. CANCEL JOB Function Factory Set Reduces size of image. Selects size of paper for fax receiving. Sets up your FAX/MFC to poll another fax machine. Fax Receive Only/PC Primary/PC Receive Only. AUTO LETTER OFF p. 37 p. 38 pp.
24 C H A P T E R T H R E E 6. SET AUTO DIAL Function Description 1. ONE-TOUCH DIAL 2. SPEED-DIAL 3. SETUP GROUPS Dial numbers stored in memory by pressing only one key. Dial numbers stored in memory by pressing only three keys. Set up a Group number for broadcasting. 7. PRINT REPORTS Function Description 1. XMIT REPORT 2. ACT.REPORT 3. ALL DIAL 4. TEL. INDEX 5. USER SETTINGS 6. MEMORY STATUS 2. FAX STORAGE 3. REMOTE ACCESS 4. PRINT FAX Set FAX/MFC to forward fax/message ––OR––to call your pager.
O N - S C R E E N P RO G R A M M I N G 9. MSG CTR PRO (For FAX 870MC and MFC 970MC Only) Function Description Factory Set More Info 1. MSG CTR PRO 2. OGM OFF — p. 101 pp. 99, 100 — — p. 96 pp. 95–96 3. MAIL BOX 4. VOICE INFO 0. TEL SERVICE Function 1. DISTINCTIVE 2. CALLER ID Select ON or OFF. Record outgoing announcements for first level and second level. Select primary (default) mailbox. Store the voice information for each Voice-on-Demand.
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4 C H A P T E R 27 F O U R Initial Setup Getting Started Setting Dialing Mode (Tone/Pulse) Your FAX/MFC comes set to accommodate tone (multi-frequency) dialing service. If you have pulse (rotary) dialing service, you need to change the dialing mode. 1 Press Function , 1 , 1 . The screen prompts you to select TONE or PULSE. DIALING:TONE? DIALING:PULSE? 2 Use or to select dialing mode. 3 Press Set when the screen displays the dialing mode you want. 4 Press Stop to exit.
28 C H A P T E R F O U R 4 Enter two digits for the month (for example, enter 09 for September, or 10 for October). The screen displays your entry. 5 Press Set . The screen prompts you to enter the day. ENTER DAY:XX 6 Enter two digits for the day (for example, 06). The screen displays your entry. 7 Press Set . The screen prompts you to set the time. ENTER TIME:XX:XX 8 Enter the time in 24-hour format (for example, enter 15:25 for 3:25 PM). 9 Press Set . 10 Press Stop .
I N I T I A L S E T U P Entering Text When you are setting certain functions, such as the Station ID, you may need to enter text into the FAX/MFC. Most keys on the dial pad have three or four letters printed above them. The keys for 0, # and don’t have printed letters because they are used for special characters. By pressing the appropriate number on the dial pad the correct number of times, you can access the character you want.
30 C H A P T E R F O U R NOTICE The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or electronic device to send any message via a telephone fax machine unless such messages clearly contain, in a margin at the top or bottom of each transmitted page, or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machines o
I N I T I A L S E T U P Setting the Handset Volume You can adjust the handset volume any time you are talking on the telephone. There are two handset volume levels, LOW and HIGH. The default setting is LOW. or to adjust the volume level. The display shows the Press setting you are choosing. The new setting will remain until you change it again.
32 C H A P T E R F O U R Memory Storage In the event of a power failure, all settings in the INITIAL SETUP, SETUP RECEIVE, SET AUTO DIAL, REMOTE FAX OPT, SETUP MSG CTR and MSG CTR PRO plus the COVERPG SETUP and COVERPAGE MSG (from SETUP SEND) functions are stored permanently. You may have to reset the date and time.
5 CHAPTER FIVE Setup Receive Basic Receiving Operations Select Answer Mode See Distinctive Ringing pp. 43–44 MANUAL—You must answer all calls yourself. If you hear fax tones, press Start to begin receiving the fax, then hang up. You can use this mode with Distinctive Ringing. FAX ONLY—The FAX/MFC automatically answers every call as a fax call. You cannot receive a voice call, but you can dial out and make a voice call. See For FAX/TEL Mode Only p.
34 C H A P T E R F I V E Current Answer Mode 09/06 15:25 FAX (For FAX 750 and FAX 770 only) MSG CTR 09/06 15:25 MC (For FAX 870MC and MFC 970MC only) To select or change your Answer Mode 1 Press Mode . The screen displays your current selection. The options on the FAX 750 and FAX 770 are: FAX ONLY FAX/TEL TAD:ANSWER MACH.
S E T U P R E C E I V E See Easy Receive p. 36 and Operation from Extension Telephone p. 39 and For FAX/TEL Mode Only p. 39 Setting Ring Delay The Ring Delay setting determines the number of times the FAX/MFC rings before it answers. If you have extension phones on the same line as the FAX/ MFC, keep the Ring Delay default setting of 4. 1 Press Function , 2 , 1 . If you have a FAX 750 or FAX 770, go to Step 4. 2 Press or to select Ring Delay. 3 Press Set .
36 C H A P T E R F I V E Record FAX/TEL Outgoing Announcement (F/T OGM) (For FAX 870MC and MFC 970MC Only) This is the announcement played by your FAX/MFC (not an external TAD) when someone calls and your machine is set to FAX/TEL mode. Although callers hear your announcement, they cannot leave a message. To erase the announcement, follow the directions on page 81. “Erasing Outgoing Message.” 1 Press Function , 8 , 3 . The screen prompts you to choose F/T OGM or MSG CTR OGM. 2 Press or to select F/T OGM.
S E T U P R E C E I V E Printing a Reduced Incoming Document You can always reduce the size of an incoming fax to a fixed percentage, regardless of the size of the paper (up to legal) in your FAX/MFC. If you choose AUTO, your machine chooses the level of reduction for you. 1 Press Function , 2 , 5 . The screen displays 5.REDUCTION 2 Use or to select the reduction ratio you want—AUTO, 93%, 87% or 75%. Choose 100% if you don't want a reduction. 3 Press Set when the screen displays your selection.
38 C H A P T E R F I V E Setting Paper Size You can use three sizes of paper for printing your faxes — letter, legal and A4. When you change the kind of paper you have loaded in the FAX/MFC, you will need to change the setting for paper size, so your machine will know how to fit the incoming fax on the page. You can also select the level of page reduction to fit on the paper in your machine. 1 Press Function , 2 , 6 . The screen displays 6.PAPER 2 Use or to select LETTER, LEGAL or A4.
S E T U P R E C E I V E Advanced Receiving Operations Operation from Extension Telephone See Easy Receive p. 36 See Setting F/T Ring Time p. 35 If you answer a fax call on an extension phone or on an external phone in the EXT. jack, you can make your FAX/MFC take over by using the Fax 5 1 , the FAX/ Receive Code. When you press the Fax Receive Code MFC starts to receive a fax.
40 C H A P T E R F I V E To change Remote Codes 1 Press 2 Press Function , 2 or , 4 . to select ON (or OFF). REMOTE ACT.:ON? 3 Press when the screen displays the setting you want. 4 If you want to, enter a new Fax Receive Code, then press Set . FAX RECEIVE: * 51 5 If you want to, enter a new Telephone Answer Code, then press Set Set . TEL ANSWER:#51 6 Press Stop to exit. Printing a Fax in Memory (For FAX 770 Only) See Setting Fax Storage p.
S E T U P R E C E I V E Setting Up Polling Receive Polling Receive is when you call another fax machine to receive a fax from it. 1 Press Function , 2 , 7 . The screen displays POLLING RX:OFF? SELECT <- -> & SET 2 Press 3 Press or to choose ON. Set . The screen prompts you to enter the fax number you want to poll, and then to press Start . ENTER FAX NO. PRESS START KEY 4 Enter the fax number you are polling. 5 Press Start . The screen displays DIALING.
42 C H A P T E R F I V E Setting Up Sequential Polling Receive Your FAX/MFC can request documents from several fax units in a single operation. Afterward, a Sequential Polling Report will be printed. 1 Press Function , 2 , 7 . The screen displays: POLLING RX:OFF? SELECT <- -> & SET 2 Press or to select Polling ON. POLLING RX:ON? 3 Press Set . The screen prompts you to enter the fax numbers to be polled. ENTER FAX NO.
S E T U P R E C E I V E See Multi-Function Link (option) for FAX 750, FAX 770 and FAX 870MC p. 141 Setting Multi-Function Link Mode (For MFC 970MC Only) If you connect your FAX/MFC to your PC, you can receive faxes into your PC. See chapter 15 to set up for Multi-Function Link (for MFC 970MC only). After completing all setup for Multi-Function Link, you can select Multi-Function Link Mode (PC Primary/PC Receive Only/Fax Receive Only) for routing incoming faxes. 1 Press Function , 2 , 8 .
44 C H A P T E R F I V E Registering the Distinctive Ringing Pattern 1 Disconnect the FAX/MFC from any TAD or telephone company voice mail. 2 Set the FAX/MFC to MANUAL mode. 3 Press Function , 0 , 1 . The screen displays the current setting of this feature. 4 Press or to select the SET mode. The screen displays: DISTINCTIVE:OFF? DISTINCTIVE:SET? 5 Press 6 Press when the screen displays DISTINCTIVE: SET?. or to select the prestored ring pattern you want to assign.
S E T U P R E C E I V E See Printing Caller ID List, p. 46 ■ You will see the first 16 characters of the number or name. ■ OUT-OF-AREA display means call originates outside your Caller ID service area. ■ PRIVATE CALL display means the caller has intentionally blocked transmission of information. ■ CALL PICKUP display remains on screen when no Caller ID information was transmitted. If both the name and number are received, the screen displays only the name.
46 C H A P T E R F I V E Printing Caller ID List 1 Press Function , 0 , 2 . 2 Press or to select PRINT REPORT?. 3 Press Set . 4 Press Start . Call Waiting Caller ID The Call Waiting Caller ID feature lets you use the Call Waiting Caller ID service offered by many local telephone companies. This feature displays the telephone number (or name, if available) of Call Waiting callers on your FAX/MFC’s screen.
S E T U P R E C E I V E Copy Functions Your FAX/MFC cannot scan anything closer than one-eighth inch from the edge of the paper. The default resolution for a single copy is Super Fine. Set the resolution to PHOTO for photographs. 1 Place document face down in the feeder. 2 Press Copy . (You can press Copy again for faster response—otherwise, copying begins in about 5 seconds.) To cancel, press Stop . Do NOT pull on the paper while copying is in progress.
48 C H A P T E R F I V E 1 2 3 4 5 Insert the document face down in the feeder. Press Enlarge/Reduce . Use or to choose a reduction ratio setting. Press Copy —OR— Sort , if you want sorted copies. Enter the number (1–99) of copies you want. For example, press nine copies. 6 Press Copy .
6 CHAPTER SIX Setup Send Before You Begin ■ Documents must be between 5.8 and 8.5 inches wide, and 5.9 and 23.7 inches long. Your fax machine can only scan an image 8.2 inches wide, regardless of how wide the paper is. ■ Make sure you insert documents face down, top edge first. ■ Adjust the paper guides to fit the width of your document. Paper Guides ■ The automatic document feeder (ADF) can hold up to 10 pages, feeding each one individually through the fax machine.
50 C H A P T E R S I X See Resolution p. 55 Press Resolution (before you send the fax) to select the resolution for the document you’re sending. ■ DO NOT use curled, wrinkled, folded or ripped paper, or paper with staples, paper clips, paste or tape attached. DO NOT use cardboard, newspaper or fabric. ■ Make sure documents written with ink are completely dry. ■ Manual Transmission See One-Touch Dialing p.
S E T U P S E N D Basic Sending Operations Composing Electronic Cover Page See One Touch Dialing and Speed Dialing p. 68 See Setting Station ID p. 28 The cover page is generated at the receiving party’s machine. Your cover page includes the name stored in the One Touch or Speed Dial memory. If you’re dialing manually, the name is left blank. The cover page indicates the fax is from your Station ID, and the number of pages you’re sending.
52 C H A P T E R S I X 6 Press or to view the comment selections. 1.COMMENT OFF 2.PLEASE CALL 3.URGENT 4.CONFIDENTIAL 5.(USER DEFINED) 6.(USER DEFINED) 7 Press when the screen displays your selection. Set 8 Enter two digits to indicate the number of pages your are sending. (Enter 0 0 to leave the number of pages blank.) If you make a mistake, press to back up and reenter the number of pages. 9 Press Set . The screen displays: ACCEPTED OTHER SETTINGS? 1.YES 2.
S E T U P S E N D 4 If you selected ON, you must select a comment. Use or to view possible selections. (You can select your custom comment.) 1.COMMENT OFF 2.PLEASE CALL 3.URGENT 4.CONFIDENTIAL 5.(USER DEFINED) 6.(USER DEFINED) 5 Press Set when the screen displays your selection. The screen displays: ACCEPTED OTHER SETTINGS? 1.YES 2.NO 6 Press if you want to select additional settings. The display returns to the Setup Send menu—OR—Press 2 to exit if you are finished choosing settings.
54 C H A P T E R S I X Cover Page Message You can set up two custom comments. See Entering Text pp. 29–30 Composing Your Own Comments 1 Press Function , 3 , 2 . The screen displays: COVERPAGE MSG. 2 Use or to choose position 5 or 6 for your customized comment. 3 Press Set . 4 Use the dial pad to enter your customized comment (up to 27 characters). 5 Press Set . The screen displays: ACCEPTED OTHER SETTINGS? 1.YES 2.NO 6 Press if you want to select additional settings.
S E T U P S E N D Resolution See Multiple Resolution Transmission p. 59 When you have a document in the feeder, you can use the Resolution key. Press Resolution continuously until you see your selection on the screen. Standard—suitable for most typed documents. Fine—good for small print; transmits a little slower than standard resolution. Super Fine—good for small print or artwork; transmits slower than fine resolution. Photo—use when document has varying shades of gray; slowest transmission time.
56 C H A P T E R S I X Quick Scan Fax Transmission You can scan a fax into the FAX/MFC’s memory to be sent as soon as the scan is complete. This way, you don’t have to wait for the entire fax to be transmitted before you retrieve your original. If you get a “MEMORY FULL” message while scanning the first page of a fax, press Stop to cancel the scan.
S E T U P S E N D 6 Press when the screen displays your selection. The screen displays Set ACCEPTED OTHER SETTINGS? 1.YES 2.NO 7 Press 1 if you want to select additional settings. The display returns to the Setup Send menu—OR—Press 2 if you are finished choosing settings, and go to Step 8. The screen prompts you to enter the fax number you want to call. 8 Enter the fax number. 9 Press Start . 10 If you’ve set Call Reservation to ON, pick up your handset if the fax machine rings.
58 C H A P T E R S I X 5 Press Set . The screen displays ACCEPTED 1.YES 2.NO OTHER SETTINGS? 6 Press if you want to select additional settings. The display returns to the Setup Send menu—OR—Press 2 if you are finished choosing settings and go to Step 7. The screen prompts you to enter the fax number. 1 MEMORY 100% ENTER FAX NO. 7 Enter the fax number. 8 Press Start . The FAX/MFC will wait until the time you have entered to send the fax. Broadcasting See Setting Up Groups for Broadcasting p.
S E T U P S E N D Next-Fax Reservation Even if your FAX/MFC is receiving another fax, you can set your machine to send your fax next. This way, you don’t have to wait for it to finish sending or receiving the other fax. You can dial this fax call manually, or by using Redial, One Touch, Speed Dial, or Chain dialing. (When you use One Touch and Speed Dial, only the memory location—not the name of the person you’re calling—is displayed.) 1 Insert the documents in the feeder.
60 C H A P T E R S I X Setting Up for Polling Transmit Polling Transmit is when you set up your FAX/MFC to wait with a document so another fax machine can retrieve it. 1 Place document to be retrieved in the feeder. 2 Press Function , 3 , 8 . 3 The screen displays POLLED TX:OFF? SELECT <- -> & SET 4 Press 5 Press or to choose ON. Set . The screen displays ACCEPTED OTHER SETTINGS? 1.YES 2.NO 6 Press if you want to select additional settings.
S E T U P S E N D Interrupting Delayed Fax and Polling Transmit Jobs You can send a fax or make a copy now, even if you have the FAX/MFC set to send a fax later, or if you have it set to be polled. However, you cannot use automatic redial or the function mode. 1 Press Function , 5 . 2 Wait 2 seconds, then remove the documents that are waiting in the feeder. INSERT DOCUMENT 3 4 5 6 Place the document you want to send now in the feeder. Enter the number for the fax you want to send now. Press Start .
62 C H A P T E R S I X
7 C H A P T E R S E V E N Setup Auto Dial Numbers Storing Numbers for Easy Dialing You can set up your FAX/MFC to do three types of easy dialing: One Touch, Speed Dial, and Groups for Broadcasting of faxes. Storing One Touch Dial Numbers See One Touch Dialing p. 68 You can store eight fax/phone numbers that you can dial by pressing one key. You also can store names with these numbers. When you press a One Touch dial location, the screen displays the name or number as the call is dialed.
64 C H A P T E R S E V E N 6 Press Set . The screen prompts you to select the type of number this is. Use or to select the type you want. FAX a fax only number TEL a telephone (voice) number FAX/TEL both a fax and telephone (voice) number CHAIN a number (usually an access code) for chain dialing. 7 Press Set . 8 Return to Step 2 to store another One-Touch number—OR—Press Stop to exit.
S E T U P AU TO D I A L N U M B E R S 3 Press Set . The screen displays your entry, then prompts you to enter the number you’re storing. #05: ENTER & SET 4 Enter the number (up to 20 digits). 5 Press Set . The screen now prompts you to store a name with this number. NAME: 6 Use the dial pad to enter the name (up to 15 characters). You can use the 7 8 9 10 chart on page 29 to help you enter letters—OR—Go to Step 7 to store the number without a name. Press Set .
66 C H A P T E R S E V E N Setting Up Groups for Broadcasting See Storing One Touch Dial Numbers pp. 63–64 and Storing Speed Dial Numbers pp. 64–65 and Broadcasting p. 58 Groups allow you to send the same fax message to many fax numbers by pressing only one One Touch key (Broadcasting). First, you’ll need to store each fax number as a One Touch or Speed Dial number. Then, you can combine them into a Group. Each Group uses up a One Touch key.
8 CHA P T E R E I G H T Telephone (Voice) Operation Making Voice Calls You can use your FAX/MFC to make voice telephone calls, by dialing manually, or by using Tel-index, One Touch or Speed Dial memory. You can use the handset, or, if you have the FAX 870MC or MFC 970MC, you can use the Speakerphone to make and receive calls. The Speakerphone allows you to operate the phone hands free, or allows more than one person in the room to partcipate in a two-way phone conversation.
68 C H A P T E R E I G H T One Touch Dialing See Storing One Touch Dial Numbers pp. 63–64 1 Pick up the handset—OR—Press Hook or Speaker Phone . 2 When you hear a dial tone, press the One Touch key of the location you want to call. 3 If you pressed to dial the call, pick up the handset when the other party answers. (The speaker works only one way; the other party won’t be able to hear you unless you pickup the handset.) 4 To hang up, replace the handset—OR—Press Speaker Phone .
T E L E P H O N E ( VO I C E ) O P E R AT I O N Pause Press Redial/Pause to insert a 3.5 second pause between numbers. Tone/Pulse If you have pulse dialing service, but need to send tone signals (for telephone banking, for example), follow the directions below. If you have touch tone service, you do not need this feature to send tone signals. 1 Lift the handset. 2 Press . Any digits dialed after this send tone signals. 3 When you hang up, the FAX/MFC returns to pulse dialing service.
70 C H A P T E R E I G H T
9 CHAPTER NINE Remote Fax Options (For FAX 770 Only) This chapter is for Models FAX 770. If you have model FAX 870MC or MFC 970MC, your remote fax options are handled by the Message Center. Please see Chapter 10, Message Center and Chapter 11, Message Center Pro. Fax Forwarding/Paging You cannot use Paging and Fax Forwarding at the same time. You cannot use Paging and Fax Forwarding when Fax Storage is set to OFF. See Setting Fax Storage p.
72 C H A P T E R N I N E Programming Paging Number When Paging is selected, your FAX dials the pager number you’ve programmed, and dials your Personal Identification Number (PIN) when connected, to activate your pager and let you know you have a fax message in the memory. 1 Press Function , 8 , 1 . 2 Press or until the screen displays PAGING? 3 Press Set . The screen prompts you to enter your pager number. PAG#: ENTER & SET 4 Enter your pager phone number (up to 20 digits) followed by 5 6 7 8 .
R E M OTE FA X O P T I O NS ( F O R FA X 7 7 0 O N LY ) Setting Fax Storage If you set Fax Storage to ON, you will be able to retrieve fax messages from another location, using Fax Forwarding, Paging, or Remote Retrieval functions. The screen will indicate when you have a fax stored in memory. 1 Press Function , 8 , 2 . The screen prompts you to choose a fax setting. FAX STORAGE:OFF? SELECT & SET 2 Press or to select ON (or OFF). 3 Press Set when the screen displays your selection.
74 C H A P T E R N I N E Remote Retrieval You can call your FAX from any touch tone phone (or remote Group 3 fax machine) and use a Remote Access Code and other button presses to retrieve fax messages. Using Remote Access Code 1 Dial your FAX phone number from a touch tone phone. 2 When your FAX answers and beeps, immediately enter your Remote 3 4 5 6 Access Code (1 5 9 ).
R E M OTE FA X O P T I O NS ( F O R Program Fax Forward Number—Press List (see page 76). Turn Fax Storage ON—Press 6 . Turn Fax Storage OFF—Press 7 . Retrieve a Fax See Retrieving Memory Status List p. 76 and Retrieving Fax Message p. 76 Press 9 6 . Then to Print a Memory Status List—Press Retrieve all faxes—Press 2 . Erase all fax messages—Press 3 . Check the Receiving Status Press 9 7 . Then for Fax messages—Press 1 . 1 Long Beep—Received messages. 3 Short Beeps—No messages.
76 C H A P T E R N I N E Retrieving Memory Status List You can retrieve the Memory Status List from a remote fax machine to see if you have any fax messages. 1 Dial your fax number. 2 When you hear the beep, immediately enter your Remote Access Code (1 5 9 ). 3 When you hear two short beeps, use the dial pad to press 9 6 1 . 4 Using the dial pad, enter the number (up to 20 digits) of the remote fax machine where you want the Memory Status List forwarded, and then press . You cannot use and pause, press .
R E M OTE FA X O P T I O NS ( F O R FA X 7 7 0 O N LY ) Changing Fax Forwarding Number You can change the default setting of your fax forwarding number from a remote fax machine. 1 Dial your fax number. 2 When you hear the beep, immediately enter your Remote Access Code (1 5 9 ). 3 When you hear two short beeps, use the dial pad to press 9 5 4 . 4 Enter the new number of the remote fax machine where you want your fax messages forwarded, and then press . You cannot use and pause, press .
78 C H A P T E R N I N E
10 C H A P T E R T E N Message Center (For FAX 870MC and MFC 970MC Only) Message Center Mode See Recording Message Center Outgoing Message p. 81 Message Center Mode allows you to store incoming fax and voice messages in a flexible memory. The memory stores 15 minutes of voice messages, or up to 20 pages of fax memory. Any voice or fax message can be retrieved remotely. Memory is shared between fax and voice messages, which are stored on a “first-come, first-served” basis.
80 C H A P T E R T E N 4. FAX:OFF VOICE:ON 5. FAX:OFF VOICE:EXT 6. FAX:OFF VOICE:OFF All memory is used to store voice messages—no fax messages will be stored. Incoming faxes will print on paper. You can use the Paging feature, and retrieve voice messages remotely. You need an external answering machine connected to the EXT jack for this setting. Incoming faxes are not stored in memory, but will print on paper. Voice messages are stored in the external answering machine.
M E S S AGE C E N T E R ( F O R FA X 8 7 0 M C A N D M F C 9 7 0 M C O N LY ) Recording Message Center Outgoing Message Recording the Message Center Outgoing Message (MSG CTR OGM) is the second step you need to follow before you can turn on the Message Center. Make sure your OGM is less than 20 seconds long. 1 Press Function , 8 , 3 . The screen prompts you to choose an OGM.
82 C H A P T E R T E N Activating Message Center Mode See Setting Up Message Center p. 80 Press and hold until the screen displays MC:MSG CTR Message Indicator The Message light flashes when you have voice messages and/or faxes waiting for your review. Once you listen to the message or print the fax, the light stops flashing. The LCD screen displays the total number of voice (including memos) and/ or fax messages stored in Message Center memory.
M E S S AGE C E N T E R ( F O R FA X 8 7 0 M C A N D M F C 9 7 0 M C O N LY ) Printing a Fax Message Once you print a new fax message stored in memory, it is erased from the memory automatically. 1 Press Play . After two seconds, the FAX/MFC begins to play voice messages. 2 After playing voice messages, the display asks if you want to print fax messages that are in the memory. There is no display message if there are no faxes. PRINT FAX? 1.YES 2.
84 C H A P T E R T E N To erase voice messages individually 1 Press Play . After two seconds, the FAX/MFC beeps and begins message playback. Each message is preceded by one long beep, and followed by two short beeps. 2 To erase a specific message, press Erase immediately after the two short beeps, or while the message is playing. The screen prompts ERASE THIS MSG.? 1.YES 2.NO 3 Press 4 Press to erase the message—OR—Press Stop to exit. 1 2 to cancel. To erase messages all at once 1 Press Erase .
M E S S AGE C E N T E R ( F O R FA X 8 7 0 M C A N D M F C 9 7 0 M C O N LY ) Setting Toll Saver See Setting Ring Delay p. 35 When you set the toll saver feature, the FAX/MFC answers after four rings if you don’t have messages, and after two rings if you do have messages. This way, when you call the FAX/MFC, if it rings three times, you know you have no messages, and can hang up, avoiding any toll charge. When Toll Saver is ON, it overrides your Ring Delay setting.
86 C H A P T E R T E N Recording a Conversation You can record a telephone conversation by pressing Record during the conversation. Your recording can be as long as the Incoming Message Maximum Time. You and the other party will hear a beep every 15 seconds while recording. You cannot record a conversation using Speaker Phone.
M E S S AGE C E N T E R ( F O R FA X 8 7 0 M C A N D M F C 9 7 0 M C O N LY ) Programming Paging Number 1 Press Function , 8 , 6 . 2 Press or until the screen displays PAGING? 3 Press Set . The screen prompts you to enter your pager number. PAG#: ENTER & SET 4 Enter your pager phone number (up to 20 digits) followed by . Do not include the area code if it is the same as that of your FAX/MFC. For example, 1 8 0 0 5 5 5 1 2 3 4 . 5 Press Set .
88 C H A P T E R T E N Remote Retrieval This section is for the FAX 870MC and MFC 970MC. (If you have the FAX 770, please see Chapter 9 for your remote fax options.) You can call your FAX/MFC from any touch tone phone (or remote Group 3 fax machine) and use a Remote Access Code and other button presses to retrieve voice (and fax) messages. You can also program and change some settings for your Message Center. Using Remote Access Code 1 Dial your FAX/MFC phone number from a touch tone phone.
M E S S AGE C E N T E R ( F O R FA X 8 7 0 M C A N D M F C 9 7 0 M C O N LY ) Remote Control Commands Follow the commands below to access features remotely. When you call the FAX/MFC and enter your Remote Access Code (159 ), the system will signal you with two short beeps to enter a remote control command. Remote control commands 91 Detail Operation Playing voice messages After one long beep, the FAX/MFC plays ICM and Memo.
90 C H A P T E R T E N Retrieving Memory Status List You can retrieve the Memory Status List from a remote fax machine to see if you have any fax messages. 1 Dial your FAX/MFC number. 2 When you hear the beep, immediately enter your Remote Access Code (1 5 9 ). 3 When you hear two short beeps, use the dial pad to press 9 6 1 . 4 Using the dial pad, enter the number (up to 20 digits) of the remote fax machine where you want the Memory Status List forwarded, and then .
M E S S AGE C E N T E R ( F O R FA X 8 7 0 M C A N D M F C 9 7 0 M C O N LY ) Changing Fax Forwarding Number You can change the default setting of your fax forwarding number from a remote fax machine. 1 Dial your FAX/MFC number. 2 When you hear the beep, immediately enter your Remote Access Code (1 5 9 ). 3 When you hear two short beeps, use the dial pad to press 9 5 4 . 4 Enter the new number of the remote fax machine where you want your fax messages forwarded, and then press .
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11 CHAPTER ELEVEN Message Center Pro (For FAX 870MC and MFC 970MC Only) Message Center Pro Message Center Pro works as an additional enhancement of Message Center and provides you with Personal Mailbox and Voice-on-Demand. Up to five Personal Mailboxes are available. Voice-on-Demand stores voice information messages for someone calling you.
94 C H A P T E R E L E V E N Setting Up Message Center Pro You must set up Message Center Pro in the following order: However, if you are using only Voice Information, follow Steps 1, 3, 5, 6 and 7. If you are using only Personal Mailbox, follow Steps 2, 4, 5, 6 and 7. 1 Record Voice-on-Demand information messages. ( Function , 9 , 4 ) 2 Record Outgoing Message (OGM) and Password for each Personal Mailbox. ( Function , 9 , 3 ) 3 Record 2nd Level Outgoing Message (OGM) for Voice Information.
MESSAGE CENTER PRO (FOR FAX 870MC AND MFC 970MC ONLY) Voice Recording, Playing and Erasing Voice Information is included in this section. The Voice-on-Demand feature allows you to store voice messages into the memory boxes. You can use the memory boxes to provide callers with more information automatically and effectively, without answering the call yourself. Recording Voice Information in Memory Box 1 Press Function , , 4 . The screen prompts you to enter a Voice Memory Box number.
96 C H A P T E R E L E V E N Erasing Voice Information in Memory Box 1 Press Function , 9 , 4 . The screen prompts you to enter a Voice Memory Box number. VOICE NO.: 2 Enter a memory box number (01–99). 3 Press Set . The screen prompts REC/ERASE/PLAY? 4 Press Erase , 1 to erase the voice message stored in the selected memory box. 5 Press Stop to exit. Personal Mailbox Recording, Playing and Erasing Personal Mailbox OGMs is included in this section.
MESSAGE CENTER PRO (FOR FAX 870MC AND MFC 970MC ONLY) Playing Personal Mailbox Messages See Recording Personal Mailbox OGM/ Password p. 96 The screen displays whether it has received any messages. If any mailboxes contain messages, the screen will alternately display the numbers of those mailboxes, with how many VOICE and FAX messages the Message Center has stored. To listen to voice incoming messages and memos in your mailbox, or to print faxes in your mailbox, you will need your 4-digit password.
98 C H A P T E R E L E V E N To erase all messages 1 Press Erase . 2 Within two seconds, press one of the One Touch keys for the selected mailbox. Mailboxes 01 to 05 are assigned to One Touch keys 1 to 5 respectively. The screen then prompts you to enter your 4-digit password. 3 Enter your password. 4 Press Set . 5 Press or to select VOICE (erase all voice messages), FAX (erase all fax messages), or MSG (erase all messages). 6 Press Set when the screen displays your selection.
99 MESSAGE CENTER PRO (FOR FAX 870MC AND MFC 970MC ONLY) Recording Second Level OGM Recording, Playing and Erasing Second Level OGMs is included in this section. After callers have pressed 0 1 for Personal Mailbox, or 0 2 for Voice-on-Demand, they will need to hear more instructions from you in the 2nd Level OGM. Make sure you tell callers the memory box numbers of specific voice messages (2 3 , 2 4 , 2 5 , etc.) and the names and mailbox numbers (0 1 – 0 5 ) for personal mailboxes.
100 C H A P T E R E L E V E N Recording First Level OGM Recording, Playing and Erasing First Level OGMs is included in this section. This is the announcement all callers will hear. In this announcement, you need to tell callers how to select the option for Personal Mailbox (press 0 1 ) or Voice-on-Demand (press 0 2 ). This outgoing message should also tell callers that after the beep they can leave a voice message, or they can send a fax. 1 Press Function , 9 , 2 .
MESSAGE CENTER PRO (FOR FAX 870MC AND MFC 970MC ONLY) Turning On Message Center Pro This is the final step to turn on Message Center Pro. You must have already stored information in Personal Mailboxes, or in Voice-on-Demand memory boxes. You must have recorded a 1st Level and a 2nd Level OGM. 1 Press Function , 9 , 1 . 2 The screen prompts you to select ON or OFF. 3 Use or to select ON (or OFF). 4 Press Set when the screen displays your selection. 5 Press Stop to exit.
102 C H A P T E R E L E V E N
12 C H A P T E R T W E L V E Printing Reports FAX/MFC Settings and Activity You can print the following lists and reports: 1.XMIT REPORT Choose if Transmission Verification Report is printed after all faxes sent. 2.ACT.REPORT Activity Report lists information about the last 30 incoming and outgoing faxes. TX means Transmit; RX means Receive. 3.ALL DIAL Lists names and numbers stored in One Touch and Speed Dial memory, in numerical order. 4.TEL.INDEX ALL DIAL list (above), alphabeti cally. 5.
104 C H A P T E R T W E LV E To Print a Report 1 Press Function , 7 . 2 Enter the number (see p. 103) of the report you want to print. For example, press 4 to print the TEL-INDEX. 3 Press Start . 4 Press Stop to exit. Transmission Verification (Xmit) Report You can use the Xmit Report as proof that you sent a fax. This report lists the name or fax number of the receiving party, the time and date of transmission, and if the transmission was successful.
13 C H A P T E R T H I R T E E N Important Information Standard Telephone and FCC Notices These notices are in effect on models sold and used in the United States only. This equipment is hearing aid compatible. When programming emergency numbers and/or making test calls to emergency numbers: ■ Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up. ■ Perform such activities in the off-peak hours, such as early morning or late evening.
106 C H A P T E R T H I RT E E N The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those devices ring when your telephone number is called. In most, but not all areas, the sum of the RENs of all devices connected to one line should not exceed five (5). To be certain of the number of devices you may connect to your line, as determined by the REN, you should contact your local telephone company to determine the maximum REN for your calling area.
I M P O RTA N T I N F O R M AT I O N Industry Canada Compliance Statement (For Canada Only) This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur la matériel brouilleur du Canada.
108 C H A P T E R T H I RT E E N WARNING For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying or installing the equipment. This equipment may not be used on coin service lines provided by the telephone company or connected to party lines. Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages.
I M P O RTA N T I N F O R M AT I O N Important Safety Instructions 1 Read all of these instructions. 2 Save them for later reference. 3 Follow all warnings and instructions marked on the product. 4 Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 5 Do not use this product near water. 6 Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.
110 C H A P T E R T H I RT E E N 14 Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in a risk of fire or electric shock. Never spill liquid of any kind on the product. 15 Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltage points and/or other risks, and may void your warranty. Refer all servicing to a Brother Authorized Service Center.
I M P O RTA N T I N F O R M AT I O N Notice – Disclaimer of Warranties BROTHER’S LICENSOR(S) AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE.
112 C H A P T E R T H I RT E E N Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. IBM, IBM PC, MWAVE and IBM Aptiva are registered trademarks of International Business Machines Corporation. Visioneer PaperPort is a registered trademark of Visioneer, Inc. Microsoft and MS-DOS are registered trademarks of Microsoft Corporation. Windows and Windows NT are registered trademarks of Microsoft in the U.S.
14 113 CHAPTER FOURTEEN Troubleshooting and Maintenance Troubleshooting Fax-Back System Brother Customer Service has installed an easy-to-use Fax-Back System, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.
114 C H A P T E R F O U RT E E N Brother Bulletin Board Brother’s Bulletin Board Numbers are USA: From within Canada: 1-888-298-3616 1-514-685-2040 Error Messages You may occasionally encounter a difficulty with your FAX/MFC or telephone line. If this happens, your FAX/MFC often identifies the problem and displays an error message. The list below explains the most common error messages.
T RO U B L E S H O OT I N G A N D M A I N T E NA N C E 2 Open the front cover. 3 Then open the top cover by pressing the blue levers on both sides of the top cover. Blue Lever Top Cover Front Cover 4 Pull the jammed paper gently from the paper feeder toward the back of the FAX/MFC. If the paper remains jammed, then pull it toward the front of the machine. Top Cover Front Cover 5 6 7 8 9 Remove the printing cartridge and turn the spool to tighten the ribbon. Install the cartridge.
116 C H A P T E R F O U RT E E N CLEAN UP SCANNER The scanner is dirty. See “Regular Maintenance” on p. 122. COMM.ERROR A poor quality phone line resulted in a communications error. Try the call again. CONNECTION FAIL You have requested a polling call from another party, but the other fax machine is not in Poll Waiting mode. DISCONNECTED The other party has disconnected during a fax. Try calling the other party.
T RO U B L E S H O OT I N G A N D M A I N T E NA N C E MACHINE ERROR XX and PRESS STOP KEY Contact Brother Customer Service at USA: 1-800-284-4329 (voice) From within Canada: 1-800-853-6660 (voice) From within Montreal: 1-514-685-6464 (voice) NO RESPONSE/BUSY The number you called does not answer or is busy. You may also have reached a number not connected to a fax. Check the number and call again. NOT REGISTERED You’ve tried accessing a One Touch or Speed Dial location with no number assigned to it.
118 C H A P T E R F O U RT E E N If You Are Having Difficulty with Your FAX/MFC If you think there is a problem with your FAX/MFC, make a copy first. If the copy looks good, the problem is probably not your FAX/MFC. Check the difficulties below and follow the troubleshooting tips. Printing or Receiving Faxes Condensed Print and Horizontal Streaks; Top and Bottom of Sentences Cut Off If your copy looks good, you probably had a bad connection, with static or interference on the phone line.
T RO U B L E S H O OT I N G A N D M A I N T E NA N C E Sending Faxes Poor Transmitting Quality Try changing your resolution to FINE or SUPERFINE (see “Resolution” p. 55). Make a copy to verify the FAX/MFC’s scanner operation. Dialing Does Not Work Check for a dial tone. Change TONE/PULSE setting (see “Setting Dialing Mode (Tone/Pulse)” p. 27). Check all line cord connections, and make sure the curled handset cord is not in the EXT jack. Check power cord connection.
120 C H A P T E R F O U RT E E N Transmission Verification Report Prints “Result: NG” There is probably temporary noise or static on the phone line. Try sending the fax again. If the problem continues, call the Telephone Company to check your phone line.
T RO U B L E S H O OT I N G A N D M A I N T E NA N C E Packing and Shipping the FAX/MFC Whenever you transport the FAX/MFC, use the packing materials that came with your FAX/MFC. If you do not pack the FAX/MFC correctly, you could void your warranty. 1 Unplug the FAX/MFC from the AC outlet. NOTE: Do not unplug the FAX/MFC after a print job until you hear the final click. 2 Remove the paper wire extension, paper support, document support, telephone line cord, printing cartridge and handset, and pack them.
122 C H A P T E R F O U RT E E N 4 Place additional parts (such as cords and telephone line) and documents (such as your manual) into the carton. * 5 Close the carton. * For MFC 970MC only Regular Maintenance Cleaning the Scanner Before cleaning, unplug the power cord for safety. Clean the white tape and the glass strip under the tape with isopropyl alcohol on a lint-free cloth. Be careful not to bend the spring plate or drop anything into the FAX/MFC.
T RO U B L E S H O OT I N G A N D M A I N T E NA N C E Cleaning the Print Head Before cleaning, unplug the power cord for safety. To clean the FAX/MFC print head, wipe the metal part and plastic part with a lint-free cloth that is dry or lightly moistened with isopropyl alcohol.
124 C H A P T E R F O U RT E E N
15 C H A P T E R 125 F I F T E E N Setting Up the MFC 970MC and Computer to Work Together Before You Install Multi-Function Link This chapter takes you through each step of the installation process. Read it carefully to ensure a problem-free installation.
126 C H A P T E R F I F T E E N PC Configuration Requirements Your PC must meet or exceed the following minimum system configuration requirements for you to install and use Multi-Function Link: CPU 80486/66 or higher RAM 8MB or greater for Windows® 3.1 or 3.11 8MB or greater for Windows® 95 (16MB recommended) 16MB or greater for Windows NT® Workstation Version 4.0 (32MB recommended) Hard Disk Drive 50MB Operating System Windows® 3.1, 3.11, 95 or NT® Workstation Version 4.
SETTING UP THE MFC 970MC AND COMPUTER TO WORK TOGETHER Available Options Install Multi-Function Link Software Click on Install Multi-Function Link Software to access the Software Installation window. On-Line Documentation On-Line Documentation includes all online documentation. To view the On-Line Documentation, you must first install the Acrobat Reader software from the CD-ROM, by clicking on the Install Acrobat Reader button. Product Support This is a page of all Brother support numbers.
128 C H A P T E R F I F T E E N Installing the Multi-Function Link Software Make sure your MFC 970MC is connected to your PC as described earlier and that both machines are plugged in and switched on. Overview of Basic Steps 1 Insert the Brother CD-ROM into your CD-ROM drive and access the Installation Window. 2 Enter the command for your version of Windows®, if needed. 3 Select the option “Install Multi-Function Link Software”. 4 Follow the installation instructions.
SETTING UP THE MFC 970MC AND COMPUTER TO WORK TOGETHER 3 Click on the “Install Multi-Function Link Software” option. The Software Installation window will appear. The Software Installation screen automatically loads. Multi-Function Link includes Visioneer PaperPort applications. 4 Follow the installation instructions: Follow the instructions on the screen. The last step will be to restart Windows®. Viewing On-Line Documentation Make sure you have installed the Acrobat Reader software.
130 C H A P T E R F I F T E E N
16 C H A P T E R S I X T E E N Using the Multi-Function Link Software (For MFC 970MC Only) Introduction This chapter outlines the basics of the Brother software, so you can get started using the Multi-Function Link software. Detailed installation and setup instructions are in the On-Line Documentation section of the Brother CD-ROM that is included with your MFC. Be sure to check the online ReadMe file for last-minute, important information that was not included in the On-Line Documentation.
132 C H A P T E R S I X T E E N Running the Brother Software The software included with your MFC consists of two parts, the MultiFunction Link and Visioneer PaperPort LE for Brother.
U S I N G T H E M U LT I - F U N C T I O N L I N K S O F T WA R E ( F O R M F C 9 7 0 M C O N LY ) Multi-Function Link The Multi-Function Link Main Menu is the application used for all fax sending and receiving operations. It also contains an electronic Phone Book program and a Log Manager that maintains a record of all PC fax transactions. The Main Menu can be accessed through the Brother MultiFunction Link program group.
134 C H A P T E R S I X T E E N Sending a Fax from Your PC Sending a Quick Fax A QuickFax is a cover page only fax with a message. This option is very useful when you want to fax a quick, short message from your PC. 1 From the Main Menu, select the QuickFax button or select QuickFax from the Start pull-down menu. The QuickFax screen will appear. 2 Enter the Fax number, Name, and Company information in these fields on the screen––OR––Select the Open Phone Book...
U S I N G T H E M U LT I - F U N C T I O N L I N K S O F T WA R E ( F O R M F C 9 7 0 M C O N LY ) Sending a Fax from the Main Menu You can send a fax from the Main Menu and attach multiple files. The “attachments” can even be in a different formats. 1 From the Main Menu window, select the Send Fax ––OR––Select Send Fax from the Start pull-down menu.
136 C H A P T E R S I X T E E N Sending a Fax from a Windows® Application You can send a fax directly from any Windows® application using the following steps: 1 Create the document in a Windows® application. 2 Select Brother MFL Fax as your printer. 3 Select the Print command to begin the fax transmission. The Fax Sending dialog box will appear : 4 Enter the name and fax number of the recipient or select the Open Phone Book... button and choose a name. Select Close to return to the Send Fax dialog box.
U S I N G T H E M U LT I - F U N C T I O N L I N K S O F T WA R E ( F O R M F C 9 7 0 M C O N LY ) Receiving Faxes into the PC See Using the MFC 970MC with Your PC To receive faxes into your PC through the MFC, you must first connect your MFC to your computer. Then, you can load the software. Before You Begin Use the following checklists for the MFC and PC, to make sure you have properly set up the MFC and PC to work together. Checklist for the MFC: The default setting for MF Link mode is PC PRIMARY.
138 C H A P T E R S I X T E E N Viewing Received Faxes Faxes that are received into the PC will appear in the InBox of the Log Manager. To access the Log Manager, from the Main Menu click the Log Manager button . ––OR––From the Start pull-down menu, select Mail/Log. 1 In the Log Manager, select the Fax folder. 2 Then select the InBox folder. A listing of your incoming messages will appear on the right side of the window. 3 Double-click on the fax you wish to view.
U S I N G T H E M U LT I - F U N C T I O N L I N K S O F T WA R E ( F O R M F C 9 7 0 M C O N LY ) To choose the Brother Multi-Function Link as your scanner driver, select it under the “Select scanner” or “Select source” option in your software. Scanning Options When you scan using the Brother Multi-Function Link Scanner driver, a scanning options dialog box will appear: Brother Serial MFC Resolution Contrast 200 DPI STD Light 200 DPI FINE Auto 400 DPI S.
140 C H A P T E R S I X T E E N Contrast To have the scanner adjust the contrast automatically, choose Auto. If your original is too light, set the contrast to Light. If the original is too dark, set the contrast to dark. Image Type If you are scanning text or black and white line art, choose Text as the image type. If you’re scanning a photo or detailed picture with many different colors, choose Photo as the image type.
For Multi-Function Link (option) Users 17 C H A P T E R 141 S E V E N T E E N Multi-Function Link (option) for FAX 750, FAX 770 and FAX 870MC If you have a FAX 750, FAX 770 or FAX 870MC, you can purchase the optional Multi-Function Link package (also called “Missing Link”). MultiFunction Link turns your fax machine into a multifunction center, by enabling you to use your fax machine as a printer and a scanner and to use it to fax messages from Windows applications in your computer.
142 M U LT I - F U N C T I O N L I N K ( O P T I O N ) F O R FA X 7 5 0 , FA X 7 7 0 A N D FA X 8 7 0 M C
Specifications 18 CHAPTER EIGHTEEN Specifications Type Compatibility Coding system Modem speed Desktop facsimile transceiver ITU-TS Group 3 Modified Huffman (MH) 14400/12000/9600/7200/4800/2400; Automatic Fallback (FAX 870MC, MFC 970MC) 9600/7200/4800/2400; Automatic Fallback (FAX 750, FAX 770) Document input width 5.8 inches to 8.5 inches (148 mm to 216 mm) Scanning/Printing width 8.2 inches (208 mm) Paper cassette 100 Sheets (20 lb.
144 S P E C I F I C AT I O N S Power source 120V AC 50/60Hz (U.S.A., Canadian Version Only) Power consumption Standby: under 5 watts — Peak: under 170 watts Dimensions 12.3 x 13.6 x 7.3 (inches)/ 307 x 341 x 182 (mm) Weight 9.56 lb / 4.3 kg Specifications are subject to change for improvement without prior notice.
G L O S S A RY Glossary Activity Report Lists information about the last 30 incoming and outgoing faxes. TX means Transmit. RX means Receive. ADF (Automatic Document Feed) Refers to the number of pages that can be placed in the document feeder and fed one at a time automatically. All Dial List A listing of names and numbers stored in One Touch and Speed Dial memory, in numerical order. automatic fax transmission Sending a fax without picking up the handset or pressing Hook or Speaker Phone.
146 G L O S S A RY Delayed Fax Sends your fax at a later time that day. Distinctive Ring A service purchased from the Telephone Company that provides another phone number on an existing phone line. The Brother FAX/MFC uses the new number to simulate a dedicated fax line. ECM (Error Correction Mode) Detects errors during fax transmission and resends the page(s) of the document that had an error.
G L O S S A RY Next Fax Reservation Accepts the next document in the document feeder for transmission while the FAX/MFC is still receiving. OGM (Out-Going Message) The message callers hear when you call your Message Center or external answering machine. One Touch Keys on the FAX/MFC control panel where you can store numbers for easy dialing. You must use a separate key for each number. Out of Paper Reception Receives faxes into the FAX/MFC’s memory when the machine is out of paper.
148 G L O S S A RY Standard resolution 98 x 203 dpi. It is used for regular size text and quickest transmission. Station ID The stored information that appears on the top of faxed pages. It includes the sender’s name and fax number. super fine resolution 392 x 203 dpi. Best for very small print and line art. Tel Index An electronic, alphabetical listing of stored One Touch, Speed Dial and Group numbers. thermal transfer A printing process in which heat transfers carbon ink from a ribbon to plain paper.
149 Index A Accessories .................................................... 154 Activity Report ...................................... 103, 104 ALL DIAL List.............................................. 103 Alternating Displays ........................................ 22 Answer Mode ...................................... 18, 33, 34 Assembly ........................................................... 9 Automatic Document Feeder (ADF) ............... 49 Automatic Transmission ..............................
150 I N D E X F L F/T (Fax/Tel) Mode ........................... 33, 34, 118 F/T (Fax/Tel) Ring Time...................... 33, 35, 39 F/T OGM ......................................................... 36 Fax Forwarding.............................. 71, 73, 86, 89 FAX ONLY Mode ........................................... 33 Fax Receive Code .......................... 20, 36, 39, 40 Fax Redial ........................................................ 50 Fax Storage ..........................................
I N D E X Pause .................................................... 63, 64, 69 PBXs .......................................................... 17, 18 Personal Mailbox ................................. 84, 93, 96 Personal Mailbox Memo ................................. 98 Personal Mailbox Remote Retrieval .......... 98, 99 Photo Resolution ....................................... 47, 55 PIN ............................................................. 72, 87 Playing messages .................................
152 I N D E X
B ROT H E R N U M B E R S Brother Numbers Fax-Back System Brother Customer Service has installed an easy-to-use Fax-Back System, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.
154 O R D E R I N G AC C E S S O R I E S A N D S U P P L I E S Ordering Accessories and Supplies For the best quality results use only genuine Brother accessories, available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover or American Express credit card, you can orderaccessories directly from Brother.
BROTHER INTERNATIONAL CORPORATION 100 SOMERSET CORPORATE BOULEVARD P.O. BOX 6911 BRIDGEWATER, NJ 08807-0911 USA BROTHER INTERNATIONAL CORPORATION (CANADA) LTD. 1 RUE HÔTEL DE VILLE, DOLLARD-DES-ORMEAUX, QC, CANADA H9B 3H6 Visit us on the World Wide Web http://www.brother.com These machines are made for use in the USA or CANADA only.
