Operation Manual

Troubleshooting and Routine Maintenance
93
B
Handling Incoming Calls
Difficulty Suggestions
The machine ‘Hears’ a voice as a
CNG Tone.
If Fax Detect is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect
on page 37.)
Sending a fax call to the machine. If you answered at the machine, press Mono Start and hang up at once. If you
answered on an external or extension telephone, press your Remote Activation
Code (default setting is l 5 1). When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, an alarm system or any other
custom feature on a single telephone line with your machine, it may create a
problem sending or receiving faxes.
For example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error
Correction Mode) feature should help overcome this problem. This condition is
related to the telephone system industry and is common to all devices that send
and receive information on a single, shared line with custom features. If avoiding
a slight interruption is crucial to your business, a separate telephone line with no
custom features is recommended.
Menu Setting Difficulties
Difficulty Suggestions
The machine beeps when you try to
access the Setup Send or Setup
Receive menu.
If the Fax key is not illuminated, press it to turn on Fax mode. The Setup
Send or Setup Receive setting is available only when the machine is in Fax mode.
Copying Difficulties
Difficulty Suggestions
Cannot make a copy.
Make sure that the Copy key is illuminated. (See Entering Copy mode
on page 52.)
Copies are blank. Make sure you are loading the document properly. (See Loading documents
on page 18.)
Vertical streaks appear in copies. If you see vertical streaks on copies, clean the scanner. (See Cleaning the
scanner glass on page 109.)
Poor copy results when using the
ADF. (MFC-295CN only)
Try using the scanner glass. (See Using the scanner glass on page 19.)
Vertical black line appears in
copies. (MFC-295CN only)
Vertical black lines or streaks on copies are typically caused by dirt or correction
fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
on page 109.)
Fit to Page does not work properly. Make sure your source document is not skewed.