User guide

Troubleshooting and Routine Maintenance
139
B
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Advanced tab. Also, click Color Settings, and make sure you uncheck
Color Enhancement.
Turn the borderless feature off. Borderless printing is slower than normal printing.
(See Printing for Windows
®
or Printing and Faxing for Macintosh
®
in the Software
User’s Guide on the CD
-ROM.)
Color Enhancement is not working
correctly.
If the image data is not full color in your application (such as 256 color), Color
Enhancement will not work. Use at least 24 bit color data with the Color
Enhancement feature.
Photo paper does not feed
properly.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Clean the paper pick
-up roller. (See Cleaning the paper pick-up roller
on page 160.)
Machine feeds multiple pages. Make sure the paper is loaded correctly in the paper tray. (See Loading paper and
other print media on page 10.)
Check that more than two types of paper are not loaded in the paper tray at any
one time.
The paper jams when you use
duplex copy or duplex print.
Use one of the jam prevention settings, DX1 or DX2. For copying, see Duplex (2-
sided) copying (Tray #1 only) on page 96; for printing see Automatic Duplex
Printing (MFC-6890CDW only) in the Software User's Guide.
Printed pages are not stacked
neatly.
Make sure you are using the paper support flap. (See Loading paper and other
print media on page 10.)
Machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print resolution. (See Printing for Windows
®
or Printing and
Faxing for Macintosh
®
in the Software User’s Guide on the CD-ROM.)
Printing Received Faxes
Difficulty Suggestions
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received color fax prints only in
black and white.
Replace the color ink cartridges that have reached the end of their life, and then
ask the other person to send the color fax again. (See Replacing the ink cartridges
on page 155.)
Check that the Receiving priority is set to Color(Max.A4). (See Setting Receiving
Priority on page 53.)
Left and Right margins are cut off or
a single page is printed on two
pages.
Turn on Auto Reduction. (See Printing a reduced incoming fax on page 52.)
Printing (continued)
Difficulty Suggestions