Basic User’s Guide FAX-2840 MFC-7290 Version 0 TWN-ENG
If you need to call Customer Service Please complete the following information for future reference: Model Number: FAX-2840, MFC-7290 (Circle your model number) Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.com/registration/ © 2012 Brother Industries, Ltd.
User’s Guides and where do I find them? Which Guide? What’s in it? Where is it? Product Safety Guide Read this Guide first. Please read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. For Chinese: Printed / In the box Follow the instructions for setting up your machine and installing the drivers and software for the operating system (MFC7290 only) and connection type you are using.
Table of Contents (Basic User’s Guide) 1 General information 1 Using the documentation .......................................................................................1 Symbols and conventions used in the documentation ....................................1 Accessing the Advanced User’s Guide and Software User’s Guide......................2 Viewing Documentation (For FAX-2840) .........................................................2 Viewing Documentation (For MFC-7290) ...........................
6 Using PC-FAX (For MFC-7290) 31 PC-Fax Receive (For Windows® only) ................................................................ 31 PC-Fax Send ....................................................................................................... 32 How to send a PC-FAX: ................................................................................ 32 7 Telephone services and external devices 33 Voice operations ..................................................................................
11 How to scan to a computer (MFC-7290 only) 47 Before scanning...................................................................................................47 Scanning a document as a PDF file using ControlCenter4 (Windows®) .............47 How to change the SCAN key settings for PDF scanning ...................................51 How to scan a document as a PDF file using the SCAN key ..............................53 A Routine maintenance 54 Replacing the consumable items.......................
Scanner (For MFC-7290) .................................................................................. 119 Printer (For MFC-7290) ..................................................................................... 120 Interface............................................................................................................. 120 Computer requirements (For MFC-7290) ......................................................... 121 Consumable items ..................................................
Table of Contents (Advanced User’s Guide) The Advanced User’s Guide explains the following features and operations. You can view the Advanced User’s Guide on the CD-ROM.
1 General information Using the documentation 1 The following symbols and conventions are used throughout the documentation. Bold Bold style identifies keys on the machine control panel or computer screen. Italics Italicized style emphasizes an important point or refers you to a related topic. Courier New Courier New font identifies the messages shown on the LCD of the machine. 1 Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.
Chapter 1 Accessing the Advanced User’s Guide and Software User’s Guide 1 For MFC-7290 Viewing Documentation (For FAX-2840) a Turn on your computer. Insert the Documentation CD-ROM into your CD-ROM drive. For Windows® users, go to step c. Note (Windows® users) If the screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click index.html. b 2 (Macintosh users) Double-click the Documentation CD-ROM icon, and then double-click index.html.
General information c Note • (Windows® users only) Your Web browser may display a yellow bar at the top of the page that contains a security warning about Active X controls. For the page to display correctly you must click on the bar, click Allow Blocked Content, then click Yes in the Security Warning dialog box. If the language screen appears, click your language. The CD-ROM Top Menu will appear.
Chapter 1 e Accessing Brother Support (Windows®) (MFC-7290 only) After the list of User’s Guides appears, choose the guide you want to read. How to find Scanning instructions (MFC-7290 only) There are several ways you can scan documents. You can find the instructions as follows: Software User’s Guide Scanning 1 You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the CD-ROM. Click Brother Support on the main menu.
General information Accessing Brother Support (Macintosh) (MFC-7290 only) 1 1 You can find all the contacts you will need, such as Web support on the CD-ROM. Double-click the Brother Support icon. The following screen will appear: To download and install Presto! PageManager, click Presto! PageManager. For the latest news and product support information (http://solutions.brother.com/), click Brother Solutions Center. To visit our Web site for genuine Brother Supplies (http://www.brother.
Chapter 1 Control panel overview 1 FAX-2840 1 9 2 3 7 8 MFC-7290 1 9 6 8 2 3 7
General information 1 2 3 4 5 6 7 2 3 7 4 5 6 7
Chapter 1 1 One Touch keys These 11 keys give you instant access to 22 previously stored numbers. Shift Lets you access One Touch numbers 12 to 22 when held down. 2 LCD (Liquid Crystal Display) Displays messages to help you set up and use your machine. 3 Mode keys: FAX Puts the machine in FAX mode. (MFC-7290 only) SCAN Puts the machine in SCAN mode. COPY Puts the machine in COPY mode.
2 Loading paper Loading paper and print media 2 2 Printing on plain paper, thin paper or recycled paper from the standard paper tray a The machine can feed paper from the standard paper tray or manual feed slot. 2 Pull the paper tray completely out of the machine. (For MFC-7290) When you put paper into the paper tray, note the following: If your application software supports paper size selection on the print menu, you can select it through the software.
Chapter 2 b While pressing the green paper-guide release lever, slide the paper guides to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots. Note For Legal or Folio size paper, press the release button in the bottom of the paper tray and then pull out the back of the paper tray. c Fan the stack of paper well to avoid paper jams and misfeeds. d Put paper in the tray and make sure: The paper is below the maximum paper mark (b b b) (1).
Loading paper 1 Loading paper in the manual feed slot 2 You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper. 2 Note The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot. e f Put the paper tray firmly back in the machine. Make sure that it is completely inserted into the machine.
Chapter 2 b Open the manual feed slot cover. c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, put one sheet of paper in the manual feed slot until the front edge of the paper touches the paper feed roller. When you feel the machine pull in the paper, let go.
Loading paper a Open the back cover (back output tray). Note Pull down the two green levers, one on the left-hand side and one on the right-hand side, as shown in the following illustration. b Open the manual feed slot cover.
Chapter 2 c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. Note d Using both hands, put one sheet of paper or one envelope in the manual feed slot until the front edge of the paper or envelope touches the paper feed roller. When you feel the machine pull in the paper, let go. • Put the paper into the manual feed slot with the side to be printed face up.
Loading paper Unscannable and unprintable areas 2 The figures below show maximum unscannable and unprintable areas. The unscannable and unprintable areas may vary depending on the paper size or settings in the application you are using. Usage 1 Fax (Send) 2 4 Copy 3 Document Size Top (1) Left (2) Bottom (3) Right (4) Letter 3 mm 4 mm Legal 3 mm 4 mm A4 3 mm 1 mm Letter 3 mm 4 mm Legal 3 mm 4 mm 3 mm 3 mm Letter 3 mm 3 mm Legal 3 mm 3 mm A4 3 mm 3 mm Letter 4.
Chapter 2 Paper settings Paper Type 2 Print quality may vary according to the type of paper you are using. You can use the following types of print media: thin paper, plain paper, thick paper, bond paper, recycled paper, labels or envelopes. Press Menu, 1, 2, 1. Paper 1.Paper Type b c When you change the size of paper in the tray, you will also need to change the setting for paper size at the same time so your machine can fit the document or an incoming fax on the page. Press Menu, 1, 2, 2. Paper 2.
Loading paper Type and size of paper 2 The machine loads paper from the installed standard paper tray or manual feed slot. 2 (For MFC-7290) The name for the paper trays in the printer driver in this Guide are as follows: Trays Name Standard Paper Tray Tray1 Manual Feed Slot Manual 2 Paper capacity of the paper trays 1 2 Paper size Paper types No.
Chapter 2 Recommended paper specifications The following paper specifications are suitable for this machine. Basis weight 75-90 g/m2 Thickness 80-110 m Roughness Higher than 20 sec. Stiffness 90-150 cm3/100 Grain direction Long grain Volume resistivity 10e9-10e11 ohm Surface resistivity 10e9-10e12 ohm-cm Filler CaCO3 (Neutral) Ash content Below 23 wt% Brightness Higher than 80% Opacity Higher than 85% Use paper made for plain paper copying. Use paper that is 75 to 90 g/m2.
Loading paper Handling and using special paper The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.
Chapter 2 Envelopes 2 Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may have feed and printquality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than two sheets of paper. The envelope should lie flat and not be of baggy or flimsy construction.
Loading paper Types of labels to avoid If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement. Labels The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit.
3 Loading documents How to load documents Important 3 You can send a fax, make copies, and scan from the ADF (Automatic Document Feeder). Note Length: 147.3 to 355.6 mm Width: 147.3 to 215.9 mm Weight: 64 to 90 g/m2 • DO NOT use cardboard, newspaper or fabric. Note Make sure documents with correction fluid or written with ink are completely dry. 3 The ADF can hold up to 20 pages and feeds each sheet individually.
Loading documents c Stagger the pages of your document face down top edge first, in the ADF until the LCD display message changes and you feel it touch the feed rollers. 1 d 3 Adjust the paper guides (1) to fit the width of your document. Important To avoid damaging your machine while using the ADF, DO NOT pull on the document while it is feeding.
4 Sending a fax How to send a fax 4 4 d a One Touch key or (Address Book) and enter three-digit Speed Dial number. The following steps show how to send a fax. a When you want to send a fax, or change fax send or receive settings, press the (FAX) key to illuminate it in green. Enter the fax number using the dial pad, e Press Start. The machine starts scanning and sending the document. Note To cancel, press Stop/Exit. Canceling a fax in progress b c Place the document face down in the ADF.
Sending a fax Transmission Verification Report You can use the Transmission Verification Report as proof that you sent a fax. This report lists the receiving party’s name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission was successful.
5 Receiving a fax Receive Modes 5 5 Note You can use four sizes of paper for printing faxes: A4, Letter, Legal or Folio. Choose the correct Receive Mode The correct Receive Mode is determined by the external devices and telephone subscriber services (Voice Mail, Distinctive Ring, etc.) you will be using on the same line as the Brother machine.
Receiving a fax To set the receive mode follow the instructions below: a Press Menu, 0, 1. Initial Setup 1.Receive Mode b Press a or b to choose Fax Only, Fax/Tel, External TAD or Manual. Press OK. c Press Stop/Exit. The LCD will display the current receive mode.
Chapter 5 Using Receive Modes 5 External TAD External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be handled in the following ways: Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before using these modes. (See Ring Delay uu page 29.) Faxes will be automatically received. Fax Only 5 Fax Only mode will automatically answer every call as a fax.
Receiving a fax Receive Modes settings F/T Ring Time (Fax/Tel mode only) Ring Delay 5 The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only and Fax/Tel modes. If you have external or extension telephones on the same line as the machine, keep the Ring Delay setting of 2. (See Easy Receive uu page 30 and Using external and extension telephones uu page 39.) a Make sure you are in FAX mode b Press Menu, 2, 1, 1. . Setup Receive 1.
Chapter 5 Easy Receive 5 If Easy Receive is On: 5 The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest. If Easy Receive is Semi: 5 The machine will only receive a fax call automatically if you answered it using the machine’s handset. If you answered at an extension telephone, press l51.
6 Using PC-FAX (For MFC-7290) PC-Fax Receive (For Windows® only) Important 6 If you turn on the PC-Fax Receive feature your machine will store received faxes in memory and send them to your PC automatically. You can then use your PC to view and store these faxes. Even if you have turned off your PC (at night or the weekend, for example), your machine will receive and store your faxes in its memory. The LCD will show the number of stored faxes received, for example: PC Fax Msg:001.
Chapter 6 PC-Fax Send 6 The Brother PC-FAX feature lets you use your PC to send a document from an application as a standard fax. You can send a file created in any application on your PC as a PC-FAX. You can even attach a cover page. For details, See Software User’s Guide: PC-FAX sending. How to send a PC-FAX: Contact your application vendor if you need more support. a From your application select File, and then Print. The Print dialog box will be displayed.
7 Telephone services and external devices Voice operations 7 Voice calls can be made with the handset by using the dial pad, One Touch key, or (Address Book) and enter the three-digit Speed Dial number. Making a telephone call a Pick up the handset. b When you hear the dial tone, enter a number using the dial pad, One Touch 7 a Press Hook/Hold to put a call on Hold. You can replace the handset without disconnecting the call. b Pick up the machine’s handset to release the call from Hold.
Chapter 7 To avoid conflicts between your Brother machine and your Voice Mail service, do one of the following: Get the Distinctive Ring service from your telephone company. Distinctive Ring is a feature of your Brother machine that allows a person with one line to receive fax and voice calls through two different telephone numbers on that one line.
Telephone services and external devices What does Brother’s ‘Distinctive Ring’ do? 7 The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone company’s Distinctive Ring service. The new telephone number on your line can just receive faxes.
Chapter 7 Registering the Distinctive Ring pattern Very important! After you have set the Distinctive Ring feature to On, your Distinctive Ring number will receive faxes automatically. The receive mode is automatically set to the D/R mode and the screen will show D/R as the Receive Mode. You cannot change it to another receive mode while Distinctive Ring is set to On. This ensures the Brother machine will only answer the Distinctive Ring number and not interfere when your main telephone number is called.
Telephone services and external devices Connecting an external TAD (telephone answering device) You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen” for the CNG (fax calling) tones sent by a sending fax machine. If it hears them it will take over the call and receive the fax. If it does not hear them, it will let your TAD take a voice message and the display will show Ext. Tel in Use .
Chapter 7 Recording an outgoing message (OGM) a b c 7 Record 5 seconds of silence at the beginning of your message. This allows your machine time to listen for fax tones. Limit your speaking to 20 seconds. Connect the telephone line cord to the jack labeled EXT. Before you connect an external telephone, remove the protective cap (3) from the EXT. jack on the machine. Note We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a loud voice.
Telephone services and external devices Using external and extension telephones Using extension telephones 7 7 If you answer a fax call at an extension telephone, you can make your machine receive the fax by pressing the Fax Receive Code l51. Press l51 and wait for the chirp or until the LCD shows Receiving, and then hang up. Note You can also use the Easy Receive feature to make your machine automatically take the call. (See Easy Receive uu page 30.
Chapter 7 Changing the Remote Codes 7 The preset Fax Receive Code is l51. The preset Telephone Answer Code is #51. If you are always disconnected when accessing your External TAD, try changing the three-digit remote codes, for example ### and 999. a Make sure you are in FAX mode b Press Menu, 2, 1, 4. . Setup Receive 4.Remote Codes c Press a or b to choose On (or Off). Press OK. d If you chose On in step c, enter the new Fax Receive Code. Press OK. e Enter the new Telephone Answer Code.
8 Dialing and storing numbers How to dial 8 You can dial in any of the following ways. Manual dialing 8 8 Speed Dialing 8 Press (Address Book) and enter the three-digit Speed Dial number. (See Storing Speed Dial numbers uu page 43.) Use the dial pad to enter all the digits of the telephone or fax number. Three-digit number 8 Note One Touch dialing 8 Press the One Touch key that stores the number you want to call. (See Storing One Touch Dial numbers uu page 43.
Chapter 8 Search 8 You can search alphabetically for names you have stored in the One Touch and Speed Dial memories. (See Storing One Touch Dial numbers uu page 43 and Storing Speed Dial numbers uu page 43.) a Press b Press the dial pad key for the first few letters of the name. (See Entering text uu page 113.) Press OK. Press a or b to scroll until you find the name you are looking for. Press OK. d Press Start.
Dialing and storing numbers Storing One Touch Dial numbers Your machine has 11 One Touch keys where you can store 22 fax or telephone numbers for automatic dialing. To access numbers 12 to 22, hold down Shift as you press the One Touch key. a Press the One Touch key where you want to store the number. If a number is not stored there, the LCD shows Register Now? Press 1 to choose Yes. b Enter the telephone or fax number (up to 20 characters). Press OK.
Chapter 8 Changing One Touch and Speed Dial numbers If you try to change a One Touch or Speed Dial number, the LCD will show the name or number already stored there. If the One Touch or Speed Dial number you are trying to change has a scheduled job or has been set to a fax forwarding number, the LCD will ask you if you want to change the name or number.
9 Making copies How to copy 9 Copy settings 9 Press the temporary COPY key Options. The following steps show the basic copy operation. For details about each option, see Advanced User’s Guide on the CD-ROM. a 9 For details about changing the following copy settings and how to make two-sided copies, see Advanced User’s Guide: Copy settings. When you want to make a copy, press You can change the following copy settings: (COPY) to illuminate it in green. Make sure you are in COPY mode.
10 How to print from your computer (For MFC-7290) e f Note (For FAX-2840) You can download the printer driver from the Brother Solutions Center at http://solutions.brother.com/. Printing a document 10 The machine can receive data from your computer and print it. To print from a computer, install the printer driver. (See Software User’s Guide: Printing for Windows® or Printing and Faxing for Macintosh in Software User’s Guide for details about the print settings.
11 How to scan to a computer (MFC-7290 only) 11 Before scanning 11 To use the machine as a scanner, install a scanner driver. Install the scanner drivers from the Installer CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.) Scanning a document as a PDF file using ControlCenter4 (Windows®) 11 (For detailed information, see Software User’s Guide: Scanning.) Note The screens on your PC may vary depending on your model.
Chapter 11 d e 48 Make sure the machine you want to use is selected from the Model pull-down list. Set the scanning configuration. Click Configuration, and then select Button settings, Scan and File.
How to scan to a computer (MFC-7290 only) The configuration dialog box appears. You can change the default settings. 1 2 3 4 5 1 Choose PDF (*.pdf) from the File Type pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the Browse button. 4 You can choose a scanning resolution from the Resolution pull-down list. 11 5 You can choose the document size from the pull-down list.
Chapter 11 g 50 Click File. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.
How to scan to a computer (MFC-7290 only) How to change the SCAN key settings for PDF scanning 11 You can change your machine’s SCAN key settings using ControlCenter4 (Windows®). a Open ControlCenter4 by clicking Start/All Programs/Brother/XXX-XXXX (where XXXXXXX is your model name)/ControlCenter4. The ControlCenter4 application will open. b c d Make sure the machine you want to use is selected from the Model pull-down list. Click the Device Settings tab. Click Device Scan Settings.
Chapter 11 e Choose the File tab. You can change the default settings. 1 2 3 4 5 1 Choose PDF (*.pdf) from the File Type pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the Browse button. 4 You can choose a scanning resolution from the Resolution pull-down list. 5 You can choose the document size from the pull-down list. f 52 Click OK.
How to scan to a computer (MFC-7290 only) How to scan a document as a PDF file using the SCAN key a Load your document. (See How to load documents uu page 22.) b Press c Press a or b to choose Scan to PC. Press OK. d Press a or b to choose File. Press OK. e Press Start. The machine starts the scanning process. 11 (SCAN).
A Routine maintenance Replacing the consumable items A The machine will indicate when it is time to replace the consumable items. (See Replacing the toner cartridge uu page 55 and Replacing the drum unit uu page 62.) Toner cartridge Drum unit See Replacing the toner cartridge uu page 55. See Replacing the drum unit uu page 62. Order No. TN-420, TN-450 Order No. DR-420 Note • Go to http://www.brother.com/original/index.
Routine maintenance Replacing the toner cartridge Order Number: For the order numbers of toner cartridges, see Replacing the consumable items uu page 54. The Standard toner cartridge can print approximately 1,200 pages 1. The High Yield toner cartridge can print approximately 2,600 pages 1. Actual page count will vary depending on your average type of document. When a toner cartridge is running low, the LCD shows Toner Low.
Replacing the toner cartridge a A Open the front cover, and then leave the machine turned on for 10 minutes for the internal fan to cool the internal parts of the machine that are extremely hot. WARNING HOT SURFACE b Take out the drum unit and toner cartridge assembly. After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.
Routine maintenance DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the machine. Doing so could cause a fire. Instead, use only a dry, lint-free cloth. (See Product Safety Guide: To use the product safely.) c Push down the green lock lever and take the toner cartridge out of the drum unit. Be careful not to inhale toner.
Important To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. d Unpack the new toner cartridge. Hold the cartridge level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge. Important • Wait to unpack the new toner cartridge until immediately before you put it in the machine. If a toner cartridge is left unpacked for a long time, the toner life will be shortened.
Routine maintenance e Pull off the protective cover. f Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in properly, the green lock lever will lift automatically. Important Put the toner cartridge in the drum unit immediately after you have removed the protective cover. To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustration.
g Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times. Note After replacing the toner cartridge, DO NOT turn off the machine’s power switch or open the front cover until the LCD clears the Please Wait message and returns to Ready mode.
Routine maintenance • To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration. c b Slowly take out the drum unit and toner cartridge assembly. Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times.
d • Printing with a non-Brother drum unit may reduce not only the print quality but also the quality and life of the machine itself. Warranty coverage does not apply to problems caused by the use of a non-Brother drum unit. Put the drum unit and toner cartridge assembly back into the machine. Close the front cover. Drum Error A Drum Error The corona wire has become dirty. Clean the corona wire in the drum unit. (See Cleaning the corona wire uu page 60.
Routine maintenance Replacing the drum unit A Important • While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • Every time you replace the drum unit, clean the inside of the machine. (See Advanced User’s Guide: Cleaning the machine.) • Wait to unpack the new drum unit until immediately before you put it in the machine. Exposure to direct sunlight or room light may damage the drum unit.
Important • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.
Routine maintenance e Put the toner cartridge firmly into the new drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically. Note • Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the unit. • Go to http://www.brother.com/original/ index.html for instructions on how to return your used consumable items to the Brother collection program.
a b A Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet. Note (For FAX-2840) To prevent you from losing any important messages, see Transferring your faxes or Fax Journal report uu page 74. b Lift the control panel cover (1). Carefully remove dirt from the glass strip (2) and the white bar (3) above it with a soft lintfree cloth moistened with water. 1 3 2 66 Close the control panel cover.
B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.Visit us at http://solutions.brother.com/. Identifying your problem B First, check the following: The machine’s power cord is connected properly and the machine’s power switch is turned on.
Scanning problems (For MFC-7290): Scanning difficulties (For MFC-7290) uu page 89 Software problems (For MFC-7290): Software difficulties (For MFC-7290) uu page 89 68
Troubleshooting Error and maintenance messages B As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below. You can correct most errors and perform routine maintenance by yourself.
Error Message Cause Action Cover is Open The Control panel cover was open when you loaded a document. Close the Control panel cover of the machine, then press Stop/Exit. Cover is Open The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power. Close the fuser cover of the machine. Make sure paper is not jammed inside the back of the machine, and then close the fuser cover and press Start.
Troubleshooting Error Message Cause Init Unable XX The machine has a mechanical problem. Action (For FAX-2840) Received fax messages still in memory will be lost when the machine is turned off. See Transferring your faxes or Fax Journal report uu page 74 before disconnecting the machine so you will not lose any important messages. Then, turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on.
Error Message Cause Action Out of Memory The machine’s memory is full. Fax sending or copy operation in process Do one of the following: Press Start to send or copy the scanned pages. Press Stop/Exit and wait until the other operations in progress finish, and then try again. Clear the faxes from the memory. Print the faxes that are stored in the memory to restore the memory to 100%. Then turn off Fax Storage to avoid storing more faxes in the memory.
Troubleshooting Error Message Cause Action Replace Toner The toner cartridge is at the end of its life. The machine will stop printing until you replace the toner cartridge. If you have set the Toner setting to Stop, replace the toner cartridge with a new and unused original Brother toner cartridge. This will reset the Replace Toner mode. (See Replacing the toner cartridge uu page 55.) While memory is available, faxes will be stored in the memory.
Transferring your faxes or Fax Journal report Transferring faxes to your PC (For MFC-7290) You can transfer the faxes from your machine’s memory to your PC. If the LCD shows: Init Unable XX a Make sure that you have installed MFL-Pro Suite on your PC, and then turn on PC-FAX Receiving on the PC. (For details about PC-Fax Receive, see Software User’s Guide: PC-FAX receiving.) b Make sure that you have set PC Fax Receive on the machine. (See PC-Fax Receive (For Windows® only) uu page 31.
Troubleshooting Document Jams Document was not inserted or fed properly, or was too long a Open the control panel cover. B B Paper Jams B Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the machine at the same time and prevents paper jams. Paper is jammed in the standard paper tray B If the LCD shows Jam Tray, follow these steps: a b Pull the paper tray completely out of the machine.
b Use both hands to slowly pull out the jammed paper. c Make sure the paper is below the maximum paper mark (b b b) (1) of the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots. (See Loading paper in the standard paper tray uu page 9.) 1 Note Pulling out the jammed paper downwards allows you to remove the paper more easily. d Put the paper tray firmly back in the machine.
Troubleshooting WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. b Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out from inside of the machine.
Important • We recommend that you place the drum unit and the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. d Pull down the tabs at the left and right hand sides to open the fuser cover (1). • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.
Troubleshooting e Using both hands, gently pull the jammed paper out of the fuser unit. Paper is jammed inside the machine B If the LCD shows Jam Inside, follow these steps: a f g Close the fuser cover and the back cover (face-up output tray). Put the drum unit and toner cartridge assembly back into the machine. Open the front cover, and then leave the machine turned on for 10 minutes for the internal fan to cool the internal parts of the machine that are extremely hot.
b Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out from inside of the machine. Important • We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. • Handle the toner cartridge carefully.
Troubleshooting • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. c Important To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. Push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
d Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge properly, the green lock lever will lift automatically. e If you could not pull the jammed paper out of the inside of the machine, take the paper tray completely out of the machine. f Pull the jammed paper out of the paper tray opening. Note Pulling the jammed paper downward allows you to remove the paper easier. g 82 Put the paper tray back in the machine.
Troubleshooting h Put the drum unit and toner cartridge assembly back in the machine. i Close the front cover of the machine. If the machine does not start printing automatically, press Start. Note (MFC-7290 only) If you turn off the machine while the LCD shows Jam Inside, the machine will print incomplete data from your computer.
If you are having difficulty with your machine Important • For technical help, you must call the country where you bought the machine. Calls must be made from within that country. • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/.
Troubleshooting Telephone line or connections (continued) Difficulties Suggestions The machine does not answer when called. Make sure the machine is in the correct receive mode for your setup. (See Receive Modes settings uu page 29.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If you do not hear ringing when you call your machine, ask your telephone company to check the line.
Receiving Faxes (continued) Difficulties Suggestions Cannot receive a fax. Another device or service at your location may be answering the call before your Brother machine answers. To test this, lower the ring delay setting: (continued) If the answer mode is set to Fax Only or Fax/Tel, reduce the ring delay to 1 ring. (See Ring Delay uu page 29.) If the answer mode is set to External TAD, reduce the number of rings programmed on your answering machine to 2.
Troubleshooting Sending faxes Difficulties Suggestions Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your machine’s scanner operation. If the copy quality is not good, clean the scanner. (See Advanced User’s Guide: Cleaning the machine.) Transmission Verification Report says RESULT:NG. There is probably temporary noise or static on the line. Try sending the fax again.
Copying difficulties Difficulties Suggestions Cannot make a copy. Make sure that COPY Vertical black line appears in copies. Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or the corona wire is dirty. (See Cleaning the scanner glass uu page 66 and Cleaning the corona wire uu page 60.) Copies are blank. Make sure you are loading the document properly. (See Using the automatic document feeder (ADF) uu page 22.) is illuminated.
Troubleshooting Printing difficulties (For MFC-7290) (continued) Difficulties Suggestions The machine is not printing or has stopped printing. Press Stop/Exit to cancel print jobs. As the machine cancels the job and clears it from the memory it may produce an incomplete printout. Scanning difficulties (For MFC-7290) Difficulties Suggestions TWAIN or ICA errors appear when starting to scan. Make sure the Brother TWAIN driver is chosen as the primary source.
Paper handling difficulties (continued) Difficulties Suggestions (For MFC-7290) How do I print on envelopes? You can load envelopes in the manual feed slot. Your application must be set up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application. What paper can I use? You can use thin paper, plain paper, bond paper, recycled paper, envelopes and labels that are made for laser machines.
Troubleshooting Setting Dial Tone detection Setting the Dial Tone to Detection will shorten the Dial Tone detect pause. a Press Menu, 0, 4. Initial Setup 4.Dial Tone b c Press a or b to choose Detection or No Detection. Press OK. B Telephone line interference/ VoIP B If you are having difficulty sending or receiving a fax due to possible interference on the telephone line, we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations.
Improving the print quality If the printout has a quality problem, make a copy. If the copy looks good, the problem is probably not the machine. Check the interface cable connections and the following steps first. And then, if you still have a print quality problem, check the chart below and follow the recommendations. Note Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. a To get the best print quality, we suggest using the recommended paper.
Troubleshooting Examples of poor print quality Recommendation Make sure that you use paper that meets our specifications. (See Acceptable paper and other print media uu page 16.) ABCDEFGH abcdefghijk ABCD abcde 01234 Gray background Check the machine’s environment. Conditions such as high temperatures and high humidity can increase the amount of background shading. (See Product Safety Guide: Choosing a location.) Clean the drum surface. (See Advanced User’s Guide: Cleaning the drum unit.
Examples of poor print quality Recommendation Make sure that you use paper that meets our specifications. Rough-surfaced paper may cause the problem. (See Acceptable paper and other print media uu page 16.) Choose Thick Paper mode in the printer driver (for MFC-7290), choose Thick in the machine’s Paper Type menu setting or use thinner paper than you are currently using. (See Paper Type uu page 16 and (for MFC-7290) Software User’s Guide: Basic tab.) Hollow print Check the machine’s environment.
Troubleshooting Examples of poor print quality Recommendation Check the machine’s environment. Conditions such as high humidity and high temperatures may cause this print quality problem. (See Product Safety Guide: Choosing a location.) If the problem is not solved after printing a few pages, put in a new drum unit. (See Replacing the drum unit uu page 62.) White lines, bands or ribbing across the page 94 mm 94 mm Make ten copies of a blank, white sheet of paper. (See How to copy uu page 45.
Examples of poor print quality Recommendation Clean the corona wire inside the drum unit by sliding the green tab. (See Cleaning the corona wire uu page 60.) ABCDEFGH abcdefghijk Make sure the green tab of the corona wire is at the home position (a). ABCD abcde 01234 The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit uu page 62.) Black lines down the page Printed pages have toner stains down the page. The toner cartridge may be damaged.
Troubleshooting Examples of poor print quality Recommendation Check the paper type and quality. High temperatures and high humidity will cause paper to curl. (See Acceptable paper and other print media uu page 16.) If you do not use the machine often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180 in the paper tray.
Examples of poor print quality Recommendation Make sure that the two green envelope levers inside the back cover are pulled down when you print the envelope. Envelope creases Note When you have finished printing, open the back cover and reset the two green levers back to their original position.
Troubleshooting Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Recommendation Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up position.
Examples of poor print quality Recommendation (For MFC-7290) Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Software User’s Guide: Other Print Options (for Windows®) or Print Settings (For Macintosh).) Turn the paper over in the paper tray, and print again. (Excluding letterhead paper) If the problems remains, switch the Anti-Curl Levers as follows: Curled a b Open the back cover.
Troubleshooting Machine Information Checking the Serial Number You can see the machine’s Serial Number on the LCD. a Press Menu, 5, 1. B Reset functions The following reset functions are available: B 1 Address & Fax Address & Fax resets the following settings: Address Book (One Touch Dial/Speed Dial/Setup Groups) Machine Info. 1.Serial No. b c B The machine will display the machine’s Serial Number on the LCD. Programmed fax jobs in the memory Press Stop/Exit.
How to reset the machine a b Press Menu, 0. c Press a or b to choose the type of reset function - Address & Fax or All Settings. Press OK. d Do one of the following: Press a or b to display Reset. Press OK. To reset the settings, press 1 and go to step e. To exit without making changes, press 2 and go to step f. e You will be asked to confirm you want to reset the machine. Do one of the following: To reset the machine press 1. The machine will begin the reset.
C Menu and features On-screen programming How to access the menu mode a b Press 3 for Copy menu. Press 4 for Print Reports menu. Press 5 for Machine Info. menu. Press 9 for Service menu.1 C Press 0 for Initial Setup menu. 1 This will appear only when the LCD shows an error message. You can also scroll through each menu level by pressing a or b for the direction you want. c Press OK when the option you want appears on the LCD. The LCD will then show the next menu level.
Menu table C The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 1.General Setup 1.Mode Timer — — 0 Sec Sets the time to return to Fax mode. See 30 Secs 1 Min 2 Mins* 5 Mins Off 2.Paper 1.Paper Type — Thin Plain* Sets the type of paper in the paper tray. 16 Sets the size of the paper in the paper tray. 16 Thick Thicker Recycled Paper Label 2.
Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 1.General Setup 3.Volume 1.Ring — Off Adjusts the ring volume. See Low (Continued) Med* High 2.Beeper — Off Low Adjusts the volume level of the beeper. Med* High 3.Speaker — Off Low Adjusts the speaker volume. Med* High 4.Ecology 1.Toner Save — 2.Sleep Time — On Off* Range varies depending on models. Increases the page yield of the toner cartridge. Conserves power. 03Min* 5.
Level 1 Level 2 Level 3 Options Descriptions 2.Fax 1.Setup Receive 1.Ring Delay 00 Sets the number of rings before the machine answers in Fax Only or Fax/Tel mode. 29 Sets the pseudo/double-ring time in Fax/Tel mode. 29 Receives fax messages without pressing Start. 30 Allows you to answer all calls at extension telephones and use codes to turn the machine on or off. You can personalize these codes. 39 01 (In Fax mode only) 02* 2.F/T Ring Time 20 Secs* 30 Secs Page 40 Secs 70 Secs 3.
Menu and features Level 1 Level 2 Level 3 Options Descriptions Page 2.Fax 2.Setup Send 1.Contrast Auto* See (Continued) (In Fax mode only) Changes the lightness or darkness of faxes you send. Light . Dark 2.Fax Resolution Standard* Fine Sets the default resolution for outgoing faxes. S.Fine Photo 3.Delayed Fax Set Time=00:00 Sets the time of day in 24 hour format that the delayed faxes will be sent. 4.
Level 1 Level 2 Level 3 Options Descriptions 2.Fax 3.Address Book 1.One Touch Dial — Stores up to 22 One Touch Dial numbers, so you can dial by pressing one key (and Start.) 41 2.Speed Dial — Stores up to 200 Speed Dial numbers, so you can dial by pressing only a few keys (and Start.) 41 3.Setup Groups — Sets up to 8 Group numbers for Broadcasting. 1.Transmission On Sets initial setup for Transmission Verification Report. (Continued) 4.Report Setting On+Image Page See .
Menu and features Level 1 Level 2 Level 3 Options Descriptions Page 2.Fax 5.Remote Fax Opt 3.Print Fax — Prints incoming faxes stored in the memory. See 1.Dial Pad Enter # twice You can set the machine to restrict dialing when using the dial pad. (Continued) . (Continued) 6.Dial Restrict. On Off* 2.One Touch Dial Enter # twice On Off* 3.Speed Dial Enter # twice On Off* You can set the machine to restrict the dialing of One Touch numbers.
Level 1 Level 2 Level 3 Options Descriptions Page 3.Copy 1.Quality — Auto* You can choose the Copy resolution for your type of document. See Text Photo . Graph 2.Brightness — -nnnno+ -nnnon+ Adjust the brightness for copies. -nnonn+* -nonnn+ -onnnn+ 3.Contrast — -nnnno+ -nnnon+ Adjusts the contrast for copies. -nnonn+* -nonnn+ -onnnn+ See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk. Level 1 Level 2 Level 3 Options Descriptions Page 4.
Menu and features Level 1 Level 2 Level 3 Options Descriptions 5.Machine Info. 1.Serial No. — — You can check the serial number of your machine. 2.Page Counter — Total You can check the number of total pages the machine has printed during its life. Fax/List Copy Print 3.Drum Life — — Page 101 See . You can check the percentage of a Drum life that remains available. See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.
Level 1 Level 2 Level 3 Options Descriptions 0.Initial Setup 6.Reset 1.Address & Fax 1.Reset Restores all stored phone numbers and fax settings. 101 2.All Settings 1.Reset Restores all the machine settings to the factory settings. 101 2.Exit (Continued) 2.Exit See Advanced User’s Guide. See Quick Setup Guide. The factory settings are shown in Bold with an asterisk.
Menu and features Entering text C When setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters. Press the appropriate dial pad key the number of times shown in this reference table to access the character you want.
D Specifications D General D Note This chapter provides a summary of the machines’ specifications. For additional specifications visit us at http://www.brother.com/ for details. Model FAX-2840 Printer Type Laser Print Method Electrophotographic Laser Printer Memory Capacity 16 MB LCD (liquid crystal display) 16 characters 2 lines Power Source 110 - 120 V AC 50/60 Hz Power Consumption 1 Peak Approx. 1,080 W at 25 C Copying 2 Approx. 420 W at 25 C (Average) Ready Approx.
Specifications Document Size Model Document Size (Single-sided) D FAX-2840 Width 147.3 to 215.9 mm Length 147.3 to 355.
Print media Model Paper Input D FAX-2840 Paper Tray Manual Feed Slot (Manual) MFC-7290 Paper Type Plain Paper, Thin Paper or Recycled Paper Paper Size Letter, A4, B5 (ISO/JIS), A5, A5 (Long Edge), B6 (ISO), A6, Executive, Legal, Folio Paper Weight 60 to 105 g/m2 Maximum Paper Tray Capacity Up to 250 sheets of 80 g/m2 Plain Paper Paper Type Envelope, Labels 1, Thin Paper, Thick Paper, Recycled Paper, Bond Paper or Plain Paper Paper Size Width: 76.2 to 216 mm Length: 116 to 406.
Specifications Fax D Model FAX-2840 Compatibility ITU-T Super Group 3 Modem Speed 33,600 bps (with Automatic Fallback) Scanning Width Max. 208 mm Printing Width Max. 208 mm Gray Scale Resolution MFC-7290 8 bit/256 levels Horizontal 8 dot/mm Vertical Standard: 3.85 line/mm Fine: 7.7 line/mm Photo: 7.7 line/mm Superfine: 15.
Copy D Model FAX-2840 Color/Monochrome Monochrome Copy Width Max.
Specifications Scanner (For MFC-7290) D Model MFC-7290 Color/Monochrome Monochrome TWAIN Compliant Yes (Windows® XP / Windows® XP Professional x64 Edition / Windows Vista® / Windows® 7 / Mac OS X 10.5.8, 10.6.x, 10.7.x 1) WIA Compliant Yes (Windows® XP / Windows Vista® / Windows® 7) ICA Compliant Yes (Mac OS X 10.6.x and 10.7.x 1) Resolution Up to 19200 19200 dpi (interpolated) 2 Up to 600 600 dpi (optical) 2 Scanning Width Max.
Printer (For MFC-7290) 1 D Model MFC-7290 Resolution HQ1200 (2400 × 600 dpi) quality, 600 dpi × 600 dpi Print Speed Up to 24 pages/minute (A4 size) 1 First Print Out Time Less than 8.5 seconds (from Ready mode and standard tray) The print speed may vary depending on the type of document you print. Note (FAX-2840 only) You can download the printer driver from the Brother Solutions Center at http://solutions.brother.com/.
Specifications Computer requirements (For MFC-7290) D Minimum System Requirements and Supported PC Software Functions Computer Platform & Operating System Version Processor Minimum Speed Minimum Recommended Hard Disk Space RAM RAM to install Windows® Operating System Windows® XP Home 1 Windows® XP Professional 1 Intel® Pentium® II or equivalent 128 MB 256 MB Windows® XP Professio nal x64 Edition 1 64-bit (Intel®64 or AMD64) supported CPU 256 MB 512 MB Windows Vista® 1 Intel® Pentium® 4 or eq
3 PC-Fax supports black and white only. For the latest driver updates, visit us at http://solutions.brother.com/. All trademarks, brand and product names are the property of their respective companies. Consumable items Model Toner Cartridge Drum Unit FAX-2840 D MFC-7290 Inbox Approx. 700 pages (A4) 1 — Standard Approx. 1,200 pages (A4) 1 TN-420 High Yield Approx. 2,600 pages (A4) 1 TN-450 Approx. 12,000 pages (A4) 2 DR-420 1 Approx.
E Appendix E E Brother numbers E Important For technical and operational help, you must call the country where you bought the machine. Calls must be madefrom within that country. Register your product E Please complete the Brother Warranty Registration or, for your convenience and most efficient way to register your new product, register on-line at http://welcome.brother.com/tw-zh/support-downloads/register-products/warranty.
F Index A Address Book .............................................8 ADF (automatic document feeder) using .....................................................22 Answering machine (TAD) connecting .............................................37 Apple Macintosh See Software User's Guide. Automatic fax receive .............................................28 Easy Receive .....................................30 fax redial ...............................................42 C Cleaning corona wire ............
telephone answer code .........................39 Folio .........................................................16 H HELP LCD messages ...................................103 Menu Table .........................................104 Hook/Hold ........................................... 8, 39 I Ident-A-Call ..............................................34 Ident-A-Ring .............................................34 Interface (USB) ......................................120 J Jacks EXT external telephone ....
speed dial changing ............................................44 setting up ...........................................43 using ..................................................41 R Redial/Pause key .....................................42 Register your product .............................123 Remote setup See Software User's Guide. Replacing drum unit ...............................................62 toner cartridge .......................................55 Reports Transmission Verification ............
Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.
