Basic User's Guide

Troubleshooting
71
B
Not Available The requested function is not
permitted to all IDs by Secure
Function Lock 2.0.
Contact your administrator to check your
Secure Function Lock Settings.
Out of Memory The machine’s memory is full. Fax sending or copy operation in
progress
Do one of the following:
 Press Start to send or copy the scanned
pages.
 Press Stop/Exit and wait until the other
operations in progress finish, and then
try again.
 Clear the faxes from the memory.
Print the faxes that are stored in the
memory to restore the memory to 100%.
Then turn off Fax Storage to avoid
storing more faxes in the memory. (See
Printing a fax from the memory in
Chapter 4 of the Advanced User's Guide
and Fax Storage in Chapter 4 of the
Advanced User's Guide.)
Print operation in process
Do one of the following:
 Reduce the print resolution. (See Basic
tab in the Software User’s Guide.)
 Clear the faxes from the memory. (See
the above explanation.)
Print Unable XX The machine has a mechanical
problem.
Do one of the following:
 (For MFC-7360N, MFC-7365DN and
MFC-7460DN ) Transferring your faxes
or Fax Journal report on page 73 before
disconnecting the machine so you will
not lose any important messages. Then,
disconnect the machine from the power
for several minutes and then reconnect
it.
(For MFC-7860DW)
Disconnect the machine from the power
for several minutes, then reconnect it.
 If the problem continues, call Brother
Customer Service.
Replace Drum It is time to replace the drum unit. Replace the drum unit.
(See Replacing the drum unit on page 63.)
The drum unit counter was not
reset when a new drum was
installed.
Reset the drum unit counter.
(See Replacing the drum unit on page 64.)
Error Message Cause Action