USER’S GUIDE MFC-7440N MFC-7840W Version A USA/CAN
If you need to call Customer Service Please complete the following information for future reference: Model Number: MFC-7440N and MFC-7840W (Circle your model number) Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.
Brother numbers IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product.
Ordering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) Note In Canada, only Visa and MasterCard are accepted.
Notice - Disclaimer of Warranties (USA and Canada) BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE.
Brother® One-Year Limited Warranty and Replacement Service (USA Only) Who is covered: This limited warranty (“warranty”) is given only to the original end-use/retail purchaser (referred to in this warranty as “Original Purchaser”) of the accompanying product, consumables and accessories (collectively referred to in this warranty as “this Product”).
Brother® One-Year Limited Warranty and Replacement Service (USA Only) discretion. Brother reserves the right to supply a refurbished or remanufactured replacement Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer's specifications for new product/parts.
BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only) Pursuant to the limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centres, will repair or replace (at Brother’s sole discretion) this MFC/Fax machine free of charge if defective in material or workmanship. This warranty applies only to products purchased and used in Canada.
Table of Contents Section I 1 General General information 2 Using the documentation ....................................................................................... 2 Symbols and conventions used in the documentation .................................... 2 Accessing the Software User’s Guide and Network User’s Guide ........................ 2 Viewing documentation ................................................................................... 2 Accessing Brother support (for Windows®) ........
4 Security features 24 Security................................................................................................................24 TX lock (MFC-7440N only) ............................................................................24 Secure function lock (MFC-7840W only) .......................................................25 Setting lock ....................................................................................................28 Restricting dialing ...........................
Setting the fax receive stamp ........................................................................ 43 Receiving a fax at the end of a conversation................................................. 43 Printing a fax from the memory ..................................................................... 43 7 Telephone services and external devices 44 Telephone line services ....................................................................................... 44 Voice Mail ..............................
Changing the fax forwarding number ............................................................62 Remote fax commands........................................................................................63 10 Polling 64 Polling receive .....................................................................................................64 Sequential polling ..........................................................................................64 Polled transmit ......................................
Section V Appendixes A Safety and legal 82 Choosing a location ............................................................................................. 82 To use the machine safely................................................................................... 83 Important information........................................................................................... 86 Standard telephone and FCC notices ...........................................................
Entering text.......................................................................................................150 D Specifications 151 General ..............................................................................................................151 Print media.........................................................................................................153 Fax.....................................................................................................................
Section I General General information Loading paper and documents General setup Security features I 2 8 20 24
1 General information Using the documentation 1 Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation. Bold Italics Courier New Viewing documentation Italicized style emphasizes an important point or refers you to a related topic.
General information c If the model name screen appears, click your model name.The CD-ROM main menu will appear. How to find scanning instructions 1 There are several ways you can scan documents. You can find the instructions as follows: 1 Software User's Guide: 1 Scanning a document using the TWAIN driver in Chapter 2 Scanning a document using the WIA driver (For Windows® XP/Windows Vista® only) in Chapter 2 If this window does not appear, use Windows® Explorer to find and run the start.
Chapter 1 Viewing documentation (Macintosh®) 1 How to find scanning instructions a Turn on your Macintosh®. Insert the Brother CD-ROM labeled Macintosh® into your CD-ROM drive. There are several ways you can scan documents. You can find the instructions as follows: b The following window will appear.
General information Accessing Brother support (for Windows®) 1 1 You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers on page i and on the Brother CD-ROM. Click Brother Support on the main menu. The following screen will appear: To access our web site (http://www.brother.com/) click Brother Home Page.
Chapter 1 Control panel overview 1 MFC-7440N and MFC-7840W have the same keys. 1 Fax and telephone keys: Hook Press before dialing if you want to make sure a fax machine will answer, and then press Start. Also, press this key after you pick up the handset of an external telephone during the F/T ring (fast double-rings). Resolution Sets the resolution when sending a fax. Redial/Pause Redials the last number called.
General information 1 5 Dial pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine. (Canada only) The # key temporarily switches the dialing mode from Pulse to Tone during a telephone call. 6 Stop/Exit Stops an operation or exits from a menu. 7 Start Lets you start sending faxes, making copies or scanning. 8 Mode keys: Fax Puts the machine in Fax mode. Scan Puts the machine in Scan mode.
2 Loading paper and documents Loading paper and print media The machine can feed paper from the standard paper tray or manual feed slot. When you put paper into the paper tray, note the following: If your application software supports paper size selection on the print menu, you can select it through the software. If your application software does not support it, you can set the paper size in the printer driver or by using the control panel buttons.
Loading paper and documents e Note For Legal size paper, press the release button in the bottom of the paper tray and then pull out the back of the paper tray. (Legal size paper is not available in some regions.) Unfold the support flap (1) to prevent paper from sliding off the face-down output tray. 2 1 c Put paper in the tray, and make sure that the paper is below the maximum paper mark (1). The side to be printed on must be face down.
Chapter 2 Loading paper in the manual feed slot c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, put one sheet of paper in the manual feed slot until the front edge of the paper or transparency touches the paper feed roller. When you feel the machine pull in the paper, let go. 2 You can load envelopes and special print media one at a time into this slot.
Loading paper and documents Printing on thick paper, bond paper, labels and envelopes c 2 When the back output tray is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper feed and output method when you want to print on thick paper, labels or envelopes. Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use.
Chapter 2 Note • Put the paper into the manual feed slot with the side to be printed face up. • Make sure that the print media (paper, transparency and so on) is straight and in the proper position on the manual feed slot. If it is not, the paper or the transparency may not be fed properly, resulting in a skewed printout or a paper jam. • Do not put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.
Loading paper and documents Unprintable area 2 Unprintable area for copies 2 The printable area of your machine begins at approximately 0.12 in. (3 mm) from the top and bottom and 0.16 in. (4 mm) from both sides of the paper. 2 2 1 1 0.12 in. (3 mm) 2 0.16 in. (4 mm) 2 Note This unprintable area shown above is for a single copy or a 1 in 1 copy using Letter size paper. The unprintable area changes with the paper size.
Chapter 2 Acceptable paper and other print media Recommended paper and print media Print quality may vary according to the type of paper you are using. You can use the following types of print media: plain paper, bond paper, recycled paper, transparencies, labels or envelopes. To get the best print quality, we suggest using the following paper.
Loading paper and documents Paper capacity of the paper trays Paper Tray Manual Feed Slot 2 Paper size Paper types No. of sheets A4, Letter, Legal, Executive, A5, A6, B5, B6 and Folio 1. Plain paper and recycled paper up to 250 [20 lb (80 g/m2)] Transparency up to 10 Plain paper, recycled paper, bond paper, envelopes, labels and transparencies 1 Width: 3 - 8.66 in. (76.2 to 220 mm) Length: 4.57 to 16 in. (116 to 406.4 mm) 1 2 Folio size is 8 in. × 13 in.
Chapter 2 Types of paper to avoid CAUTION Some types of paper may not perform well or may cause damage to your machine. DO NOT use paper: • that is highly textured • that is extremely smooth or shiny • that is curled or warped 1 1 1 0.08 in.
Loading paper and documents Types of envelopes to avoid 2 • with double flaps as shown in figure below CAUTION DO NOT use envelopes: 2 • that are damaged, curled, wrinkled or an unusual shape • that are extremely shiny or textured • with clasps, staples, snaps or tie strings • with self-adhesive closures • that are of a baggy construction • with sealing flaps that have not been folded at purchase • with sealing flaps as shown in figure below • that are not sharply creased • that are embossed (have r
Chapter 2 Labels 2 The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels.
Loading paper and documents a a b Unfold the ADF document output support flap (1) and the ADF support flap (2). 2 Lift the document cover. Using the document guidelines on the left, center the document face down on the scanner glass. 2 1 b c Fan the pages well. d Adjust the paper guides (1) to fit the width of your document. Place your document, face up top edge first, in the ADF until you feel it touch the feed roller. c Close the document cover.
3 General setup 3 b Press a or b to choose Thin, Plain, Thick, Thicker, Transparency or Recycled Paper. Press OK. You can set how much time the machine takes after the last Copy or Scan operation to return to Fax mode. If you choose Off, the machine will stay in the mode you used last. c Press Stop/Exit. (MFC-7840W only) This setting also sets the time the machine will change from individual user to public user when using Secure Function Lock. (See Switching users on page 27.
General setup Volume settings Ring volume 3 3 You can also change the ring volume through the menu: Volume 1.Ring c Press Stop/Exit. Beeper volume 3 b Press a or b to choose Off, Low, Med or High. Press OK. c Press Stop/Exit. You can also adjust the speaker volume with the control panel keys. Press Menu, 1, 4, 1. Press a or b to choose Off, Low, Med or High. Press OK. Press Menu, 1, 4, 3. Volume 3.Speaker While in Fax mode press or to adjust the volume level.
Chapter 3 Automatic daylight savings time Sleep time 3 You can set the machine to change automatically for Daylight Savings Time. It will set itself forward one hour in the Spring, and back one hour in the Fall. a General Setup 5.Auto Daylight Press a or b to choose On or Off. Press OK. c Press Stop/Exit. Ecology features Toner save You can save toner using this feature. When you set toner save to On, print appears lighter. The default setting is Off.
General setup Dial prefix d Press Stop/Exit. 3 The dial prefix setting will automatically dial a predefined number before every fax number you dial. For example: If your telephone system requires a 9 to dial an outside number use this setting to automatically dial 9 for every fax you send. Setting up the prefix number a (USA) Press Menu, 0, 5. (Canada) Press Menu, 0, 6. b Enter the prefix number (up to 5 digits) on the dial pad. Press OK. 3 3 Note • You can use the numbers 0 to 9, #, l and !.
4 Security features Security Setting up the password Note If you have already set the password, you will not need to set it, again. a Press Menu, 1, 8, 1. Security 1.TX Lock b Enter a four-digit number for the password using numbers 0-9. Press OK. c If you are entering the password for the first time, the LCD will show Verify: d Re-enter the password. Press OK. Receiving faxes e Press Stop/Exit.
Security features Secure function lock (MFC-7840W only) Secure Function Lock lets you restrict Public access to certain machine functions (Fax Tx, Fax Rx, Copy, Scan and Print 1). This feature also prevents users from changing the Default settings of the machine by limiting access to the Menu settings. Disabling at least one function is required to turn on Secure Function Lock for the Public user. Before using the security features you must first enter an administrator password.
Chapter 4 Setting up the public user You can set up the Public user. Public users do not need to enter a password. Note You must disable at least one function to turn on Secure Function Lock for the Public user. a 4 Setting up restricted users You can set up users with restrictions and a password. a Security 1.Function Lock b Press a or b to choose Setup User. Press OK. c Enter the administrator password. Press OK. Press Menu, 1, 8, 1. Security 1.Function Lock Press Menu, 1, 8, 1.
Security features Turning secure function lock on/off 4 If you enter the wrong password when following the instructions below, the LCD will show Wrong Password. Re-enter the correct password. Turning secure function lock on a Note 4 Security 1.Function Lock Press a or b to choose Lock OffiOn. Press OK. c Enter your four-digit administrator password. Press OK. Turning secure function lock off a Press Menu, 1, 8, 1. Security 1.Function Lock b c Press a or b to choose Lock OniOff. Press OK.
Chapter 4 Setting lock 4 Changing your setting lock password a Setting Lock lets you set a password to stop other people from accidentally changing your machine settings. 4 Press Menu, 1, 8, 2. Security 2.Setting Lock Make a careful note of your password. If you forget it, please call Brother Customer Service. While Setting Lock is On, you cannot change the following settings without a password: Date/Time b Press a or b to choose Set Password. Press OK. c Enter your four-digit password.
Security features c Speed dial restriction Press Stop/Exit. Restricting dialing a Press Menu, 2, 6, 3. 4 Dial Restrict. 3.Speed Dial This feature is to prevent users from sending a fax or call to a wrong number by mistake. You can set the machine to restrict dialing by using the dial pad, One Touch or Speed Dial. b Press a or b to choose Off, Enter # twice or On. Press OK. If you choose Off, the machine does not restrict any dialing method. c Press Stop/Exit.
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Section II Fax Sending a fax Receiving a fax Telephone services and external devices Dialing and storing numbers Remote fax options Polling Printing reports II 32 39 44 52 57 64 66
5 Sending a fax How to fax 5 Entering fax mode To enter fax mode press 5 (Fax), and the key will glow green. Sending a fax from the ADF Using the ADF to send your faxes is the easiest way. To cancel a fax in progress press Stop/Exit. a Make sure you are in Fax mode b Place your document face up in the ADF. c Dial the fax number. (See How to dial on page 52.) d Press Start. The machine scans the pages into memory and then sends the document. .
Sending a fax Canceling a fax in progress 5 Press Stop/Exit to cancel the fax. If you press Stop/Exit while the machine is dialing or sending, the LCD will show 1.Clear 2.Exit, press 1 to cancel the fax. Broadcasting Canceling a broadcast in progress While broadcasting you can cancel the fax currently being sent or the whole broadcast job. a 5 Broadcasting lets you send the same fax message to more than one fax number.
Chapter 5 Additional sending operations Sending faxes using multiple settings 3.Urgent 4.Confidential 5 5 (See Composing your own comments on page 34.) Before you send a fax, you can change any combination of these settings: contrast, resolution, overseas mode, delayed fax timer, polling transmission, real time transmission or cover page settings. a 5.(User Defined) 6.(User Defined) Composing your own comments Make sure you are in Fax mode .
Sending a fax d Press a or b to choose Next Fax:On (or Next Fax:Off). Press OK. e Press a or b to choose a comment. Press OK. f e Contrast Send a cover page for all faxes If your document is very light or dark, changing the contrast may improve the quality of the fax. Use Dark to make the faxed document lighter. 5 You can set the machine to send a cover page whenever you send a fax. Make sure you are in Fax mode b Press Menu, 2, 2, 7. . Press a or b to choose On (or Off). Press OK.
Chapter 5 Changing fax resolution 5 The quality of a fax can be improved by changing the fax resolution. Resolution can be changed for the next fax or for all faxes. To change the fax resolution for the next fax a Make sure you are in Fax mode b c Load your document. b Press Menu, 2, 2, 2. . Press a or b to choose the resolution you want. Press OK. Note You can choose four different resolution settings. Standard Suitable for most typed documents.
Sending a fax Sending in real time for all faxes a Make sure you are in Fax mode b Press Menu, 2, 2, 5. 5 Press a or b to choose On. Press OK. Sending in real time for the next fax only a Make sure you are in Fax mode b Press Menu, 2, 2, 5. 5 This is a temporary setting, and will only be active for your next fax. Load your document. Press Menu, 2, 2, 9. Setup Send 9.Overseas Mode d Press a or b to choose On or Off. Press OK. Load your document. Press Menu, 2, 2, 3.
Chapter 5 Checking and canceling waiting jobs Sending a fax at the end of a conversation At the end of a conversation you can send a fax to the other party before you both hang up. Check which jobs are still waiting in the memory to be sent. If there are no jobs, the LCD will show No Jobs Waiting. You can cancel a fax job that is stored and waiting in the memory. a b Press Menu, 2, 7. The number of jobs still to be sent will be displayed.
6 Receiving a fax 6 Choose the correct Receive Mode 6 The correct Receive mode is determined by the external devices and telephone subscriber services (Voice Mail, Distinctive Ring, etc.) you have (or will be using) on the same line as the Brother machine.
Chapter 6 Using receive modes 6 6 Fax Only mode will automatically answer every call as a fax. Fax/Tel Fax/Tel mode helps you automatically manage incoming calls, by recognizing whether they are fax or voice calls and handling them in one of the following ways: To receive a fax in Manual mode press Start when you hear fax tones (short repeating beeps). You can also use the Easy Receive feature to receive faxes by lifting a handset on the same line as the machine. (Also see Easy receive on page 42.
Receiving a fax Receive mode settings Ring delay 6 The ring delay sets the number of times the machine rings before it answers in Fax Only and Fax/Tel modes. If you have external or extension telephones on the same line as the machine, keep the Ring Delay setting of 4. (See Operation from extension telephones on page 50 and Easy receive on page 42.) a Make sure you are in Fax mode b Press Menu, 2, 1, 1. . Setup Receive 1.
Chapter 6 Easy receive 6 Turning easy receive On allows the machine to receive fax calls automatically if you lift any handset on the same line as the machine. When you see Receiving on the LCD or when you hear ‘chirps’ through the handset of an extension telephone connected to another telephone wall jack, just replace the handset and your machine will receive the fax.
Receiving a fax Additional receiving operations Receiving a fax at the end of a conversation Printing a reduced incoming fax At the end of a conversation you can ask the other party to send you a fax before you both hang up. 6 If you choose On, the machine automatically reduces each page of an incoming fax to fit on one page of A4, Letter, Legal or Folio size paper. The machine calculates the reduction ratio by using the page size of the fax and your Paper Size setting (Menu, 1, 3).
7 Telephone services and external devices Telephone line services Voice Mail If you have Voice Mail on the same telephone line as your Brother machine, Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. For example, if your Voice Mail is set to answer after 4 rings and your Brother machine is set to answer after 2 rings, then your Brother machine will answer first. This will prevent callers from being able to leave a message in your Voice Mail.
Telephone services and external devices What does your telephone company’s ‘Distinctive Ring’ do? 7 Your telephone company’s Distinctive Ring service allows you to have more than one number on the same telephone line. If you need more than one telephone number, it is cheaper than paying for an extra line. Each telephone number has its own distinctive ring pattern, so you will know which telephone number is ringing. This is one way you can have a separate telephone number for your machine.
Chapter 7 Turning off distinctive ring The first two rings are silent on the machine. This is because the fax must <> to the ring pattern (to compare it to the pattern that was ‘registered’). (Other telephones on the same line will ring.) a After you have set the Distinctive Ring feature to On, your Distinctive Ring number will receive faxes automatically. The receive mode is automatically set to Manual and you cannot change it to another receive mode while Distinctive Ring is set to On.
Telephone services and external devices d Note Caller ID service varies with different carriers. Call your local telephone company to find out about the kind of service available in your area. Viewing the Caller ID List 7 Your machine stores information for the last thirty calls in the Caller ID list. You can view or print this list. When the thirty-first call comes in to the machine, it replaces information about the first call. a Miscellaneous 3.Caller ID Press a or b to choose Display#. Press OK.
Chapter 7 Recording an outgoing message (OGM) Note If you have problems receiving faxes, reduce the ring delay setting on your external TAD. Connections The external TAD must be plugged into the back of the machine, into the jack labeled EXT. Your machine cannot work properly if you plug the TAD into a wall jack (unless you are using Distinctive Ring). a Plug the telephone line cord from the telephone wall jack into the back of the machine, in the jack labeled LINE.
Telephone services and external devices Two-line telephone system 7 A two-line telephone system is nothing more than two separate telephone numbers on the same wall outlet. The two telephone numbers can be on separate jacks (RJ11) or combined into one jack (RJ14). Your machine must be plugged into an RJ11 jack. RJ11 and RJ14 jacks may be equal in size and appearance and both may contain four wires (black, red, green, yellow).
Chapter 7 External and extension telephones You can keep two-line telephones on other wall outlets as always. There are two ways to add a two-line telephone to the machine’s wall outlet. You can plug the telephone line cord from the two-line telephone into the L1+L2 jack of the triplex adapter. Or, you can plug the two-line telephone into the TEL jack of the two-line TAD. Multi-line connections (PBX) We suggest you ask the company who installed your PBX to connect your machine.
Telephone services and external devices Connecting an external or extension telephone Using remote codes 7 7 Fax Receive Code You can connect a separate telephone directly to your machine as shown in the diagram below. 7 If you answer a fax call on an extension or external telephone, you can tell your machine to receive it by pressing the fax receive code l51. Wait for the chirping sounds then replace the handset. (See Easy receive on page 42.
8 Dialing and storing numbers How to dial 8 Press Search/Speed Dial, and then the three digit Speed Dial number. (See Storing speed dial numbers on page 54.) You can dial in any of the following ways. Manual dialing Speed dialing 8 Use the dial pad to enter all the digits of the telephone or fax number. Note If the LCD shows Not Registered when you enter a One Touch or a Speed Dial number, it means that a number is not stored there.
Dialing and storing numbers Search 8 You can search alphabetically for names you have stored in the One Touch and Speed Dial memories. (See Storing one touch dial numbers on page 53 and Storing speed dial numbers on page 54.) a b c d e 8 You can set up your machine to do the following types of easy dialing: One Touch, Speed Dial and Groups for Broadcasting faxes. You can also specify the default resolution for each One Touch and Speed Dial number.
Chapter 8 b c d d Press the One Touch key where you want to store a number. Enter the name using the dial pad (up to 15 characters). Press OK. Enter the number (up to 20 characters). Press OK. Press OK to store the number without a name. Do one of the following: e Enter the name using the dial pad (up to 15 characters). Press OK. Do one of the following: Press OK. If you want to save a fax resolution along with the number, Press a or b to choose Std, Fine, S.Fine or Photo.
Dialing and storing numbers d #005:MIKE 1.Change 2.Exit b Enter a new number or character. Press OK. c Press d or c to position the cursor under the character you want to change, and then press Clear/Back to delete it. Repeat for each character you want to delete. Setting up groups for broadcasting If you often want to send the same fax message to many fax numbers you can set up a group. Groups are stored on a One Touch key or a Speed Dial number.
Chapter 8 Dialing access codes and credit card numbers Tone or pulse (Canada only) 8 You can combine more than one Quick Dial number when you dial. This feature may be useful if you need to dial an access code for a cheaper rate from another long distance carrier. Press Search/Speed Dial, 003. Press Search/Speed Dial, 002 and Start. Numbers can be added manually by entering them on the dial pad: Press Search/Speed Dial, 003, 7001 (on the dial pad), and Start. This would dial ‘555–7001’.
9 Remote fax options Remote fax options let you receive faxes while you are away from the machine. Note You can use only one remote fax option at a time. Fax forwarding The fax forwarding feature lets you automatically forward your received faxes to another machine. a 9 9 If you choose Backup Print On, the machine will also print the fax at your machine so you will have a copy.
Chapter 9 Paging When Paging is chosen, your machine dials the pager number you have programmed, and then dials your Personal Identification Number (PIN). This activates your pager so you will know that you have a fax message in the memory. a Press Menu, 2, 5, 1. Remote Fax Opt 1.Fwd/Page/Store b c d Press a or b to choose Paging. Press OK. Enter your pager telephone number followed by # # (up to 20 digits). Press OK. Do not include the area code if it is the same as that of your machine.
Remote fax options PC fax receive 9 If you turn on the PC Fax Receive feature your machine will store received faxes in memory and send them to your PC automatically. You can then use your PC to view and store these faxes. Even if you have turned off your PC (at night or on the weekend, for example), your machine will receive and store your faxes in its memory.
Chapter 9 Changing remote fax options If received faxes are left in your machine’s memory when you change to another remote fax option, the LCD will ask you the following message: Erase All Fax? 1.Yes 2.No The LCD will ask you the following message: Backup Print On 9 Backup Print Off Press a or b to choose On or Off. Press OK. Press Stop/Exit. or Print All Fax? 1.Yes 2.No If you press 1, faxes in the memory will be erased or printed before the setting changes.
Remote fax options Remote retrieval 9 The remote retrieval feature lets you retrieve your stored fax messages when you are not at the machine. You can call your machine from any touch tone telephone or fax machine, then use the Remote Access Code to retrieve your messages. Setting a remote access code The remote access code lets you access the remote retrieval features when you are away from your machine. Before you use the remote access and retrieval features, you have to set up your own code.
Chapter 9 Retrieving fax messages a Dial your fax number from a telephone or another fax machine using touch tone. b When your machine answers, immediately enter your remote access code (3 digits followed by l). If you hear one long beep, you have messages. c When you hear two short beeps, use the dial pad to press 9 6 2. d Wait for a long beep, and then use the dial pad to enter the number of the remote fax machine where you want your fax messages sent to, followed by ## (up to 20 digits).
Remote fax options Remote fax commands 9 Follow the commands below to access features when you are away from the machine. When you call the machine and enter your Remote Access Code (3 digits followed by l), the system will give two short beeps and you must enter a remote command. Remote commands 95 Change the fax forwarding, paging or fax storage settings 1 OFF You can choose Off after you have retrieved or erased all your messages. 2 Fax forwarding One long beep means the change is accepted.
10 Polling 10 Polling lets you set up your machine so other people can receive faxes from you, but they pay for the call. It also lets you call somebody else’s fax machine and receive a fax from it, so you pay for the call. The polling feature needs to be set up on both machines for this to work. Not all fax machines support polling. Polling receive To cancel all sequential polling receive jobs, press Menu, 2, 7. (See Checking and canceling waiting jobs on page 38.
Polling Polled transmit 10 Polled transmit lets you set up your machine to wait with a document so another fax machine can call and retrieve it. Setup for polled transmit a Make sure you are in Fax mode b c Load your document. Note The document will be stored and can be retrieved from any other fax machine until you delete the fax from memory. 10 To delete the fax from memory, press Menu, 2, 7. (See Checking and canceling waiting jobs on page 38.) . Press Menu, 2, 2, 6. Setup Send 6.
11 Printing reports Fax reports 11 11 You can use the transmission report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (shown as “OK”). If you choose On or On+Image, the report will print for every fax you send. If you send a lot of faxes to the same place, you may need more than the job numbers to know which faxes you must send again.
Printing reports Reports 11 The following reports are available: 1 Transmission Displays the Transmission Verification Report for your last outgoing 200 faxes and prints the last report. How to print a report a b Do one of the following: Press OK. Enter the number of the report you want to print. For example, press 2 to print the help list. Prints a list of commonly used functions to help you program your machine.
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Section III Copy Making copies III 70
12 Making copies How to copy Entering copy mode Press 12 12 Making multiple copies 12 a Make sure you are in Copy mode b c Load your document. d Press Start. (Copy) to enter Copy mode. 12 . Use the dial pad to enter the number of copies (up to 99). Note 1 Stack/Sort 2 Copy ratio and copy layout 3 Contrast 4 Quality 5 Number of copies To sort your copies, see Sorting copies using the ADF on page 73. Stop copying To stop copying, press Stop/Exit.
Making copies Copy options (temporary settings) To enlarge or reduce the next copy follow the instructions below: 12 When you want to quickly change the copy settings temporarily for the next copy, use the temporary Copy keys. You can use different combinations. The machine returns to its default settings one minute after copying, unless you have set the Mode Timer to 30 seconds or less. (See Mode timer on page 20.
Chapter 12 Using the Options key 12 Use the Options key to quickly set the following copy settings temporarily for the next copy.
Making copies Improving copy quality 12 You can choose from a range of quality settings. The default setting is Auto. Sorting copies using the ADF 12 You can sort multiple copies. Pages will be stacked in the order 1 2 3, 1 2 3, 1 2 3, and so on. Auto Auto is the recommended mode for ordinary printouts. Suitable for documents that contain both text and photographs. Text Suitable for documents containing only text. Photo a Make sure you are in Copy mode b c Load your document in the ADF.
Chapter 12 Adjusting contrast 12 Contrast Making N in 1 copies (page layout) 12 To temporarily change the contrast setting, follow the steps below: You can reduce the amount of paper used when copying by using the N in 1 copy feature. This allows you to copy two or four pages onto one page, which lets you save paper. a Make sure you are in Copy mode Important b c Load your document. Please make sure the paper size is set to Letter, A4, Legal or Folio.
Making copies i Place the next page on the scanner glass. Press OK. Repeat h and i for each page of the layout. j After all the pages have been scanned, press 2 in h to finish. If you are copying from the ADF: 4 in 1 (P) 4 in 1 (L) 12 Out of memory message Insert your document face up in the direction shown below: 2 in 1 (P) 12 If the memory becomes full while you are making copies, the LCD message will guide you through the next step.
Chapter 12 76
Section IV Software Software and Network features IV 78
13 Software and Network features The User’s Guide on the CD-ROM includes the Software User’s Guide and Network User’s Guide for features available when connected to a computer (for example, printing and scanning). These guides have easy to use links that, when clicked, will take you directly to a particular section.
Software and Network features For Macintosh® 13 a Make sure your Macintosh® is turned on. Insert the Brother CD-ROM into your CD-ROM drive. b c Double-click the Documentation icon. d Click on the manual you want (SOFTWARE USER’S GUIDE or NETWORK USER’S GUIDE) in the top menu, and then click the heading you would like to read from the list at the left of the window. Double-click your language folder, and then double-click the top page file.
Chapter 13 80
Section V Appendixes Safety and legal Troubleshooting and routine maintenance Menu and features Specifications Glossary V 82 93 135 151 167
A Safety and legal Choosing a location Place your machine on a flat, stable surface that is free of vibration and shocks. Put the machine near a telephone wall jack and a standard, grounded AC power outlet. Choose a location where the temperature remains between 50° F and 90.5° F (10° C and 32.5° C) and the humidity is between 20% to 80% (without condensation). CAUTION Avoid placing your machine in a high-traffic area.
Safety and legal To use the machine safely A Please keep these instructions for later reference and read them before attempting any maintenance. If you do not follow these safety instructions, there is a possibility of a fire, electrical shock, burn or suffocation. WARNING There are high voltage electrodes inside the machine.
To prevent injuries, be careful not to put your hands on the edge of the machine under the document cover or scanner cover as shown in the illustrations. To prevent injuries, be careful not to put your fingers in the areas shown in the illustrations. DO NOT use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust to ignite inside the vacuum cleaner, potentially starting a fire.
Safety and legal CAUTION Lightning and power surges can damage this product! We recommend that you use a quality surge protection device on the AC power line and on the telephone line, or unplug the cords during a lightning storm. Note The fuser unit is marked with a Caution label. Please DO NOT remove or damage the label.
Important information Standard telephone and FCC notices These notices are in effect on models sold and used in the United States only. When programming emergency numbers or making test calls to emergency numbers: Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up. Perform these activities in the off-peak hours, such as early morning or late evening. This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
Safety and legal If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, call your telephone company or a qualified installer. If you are not able to solve a problem with your machine, call Brother Customer Service. (See Brother numbers on page i.
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Call the dealer or an experienced radio/TV technician for help. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. Important A Changes or modifications not expressly approved by Brother Industries, Ltd.
Safety and legal International ENERGY STAR® Compliance Statement A The purpose of the International ENERGY STAR® Program is to promote the development and popularization of energy-efficient office equipment. As an ENERGY STAR® Partner, Brother Industries, Ltd. has determined that this product meets the ENERGY STAR® guidelines for energy efficiency. Laser safety A This equipment is certified as a Class 1 laser product as defined in IEC 60825-1+A2: 2001 under the U.S.
WARNING Use of controls, adjustments or performance of procedures other than those specified in this manual may result in hazardous invisible radiation exposure. Internal laser radiation Max. Radiation Power: 10 mW Wave Length: 780 – 800 nm Laser Class: Class 3B Important safety instructions 1 Read all of these instructions. 2 Save them for later reference. 3 Follow all warnings and instructions marked on the product. 4 Unplug this product from the wall outlet before cleaning inside of the machine.
Safety and legal 12 The power cord, including extensions, should be no longer than 16.5 feet (5 meters). DO NOT share the same power circuit with other high powered appliances, such as an air conditioner, copier, shredder, and so on. If you cannot avoid using the printer with these appliances, we recommend that you use a voltage transformer or a high-frequency noise filter. Use a voltage regulator if the power source is not stable.
Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the United States and other countries. Microsoft, Windows and Windows Server are registered trademarks of Microsoft Corporation in the United States and/or other countries.
B Troubleshooting and routine maintenance B Troubleshooting B IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. If you are having difficulty with your machine B If you think there is a problem, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Telephone line or connections Difficulties Suggestions Dialing does not work. Check for a dial tone. Change Tone/Pulse setting. (See the Quick Setup Guide.) (Canada only) Check all line cord connections. Check that the machine is plugged in and switched on. Send a manual fax by pressing Hook or by lifting the handset of an external telephone and dialing the number. Wait to hear fax receiving tones before pressing Start. The machine does not answer when called.
Troubleshooting and routine maintenance Handling incoming calls (continued) Difficulties Suggestions Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, RingMaster, Voice Mail, an answering machine, an alarm system or other custom feature on a single telephone line with your machine, it may create a problem sending or receiving faxes.
Printing difficulties (continued) Difficulties Suggestions The machine prints unexpectedly or it prints garbage. Pull out the paper tray and wait until the machine stops printing. Then turn off the machine’s power switch and disconnect from the power for several minutes. (The MFC-7840W can be turned off for approximately 4 days without losing faxes stored in the memory.) Check the settings in your application to make sure it is set up to work with your machine.
Troubleshooting and routine maintenance Paper handling difficulties (continued) Difficulties Suggestions How do I print on envelopes? You can load envelopes from the manual feed slot. Your application must be set up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application. (See your application’s manual for more information.
Network difficulties (continued) Difficulties Suggestions The network scanning feature does not work. (For Windows® only) The firewall setting on your PC may be rejecting the necessary network connection. Follow the instructions below to configure your firewall. If you are using a personal firewall software, see the User’s Guide for your software or contact the software manufacturer. The network PC Fax Receive feature does not work. The network printing feature does not work.
Troubleshooting and routine maintenance Network difficulties (continued) Difficulties Suggestions The network scanning feature does not work. For Windows Vista® users: The network PC Fax Receive feature does not work. The network printing feature does not work. a Click the Start button, Control Panel, Network and Internet, Windows Firewall and click Change settings. b When the User Account Control screen appears, do the following. Users who have administrator rights: Click Continue.
Improving the print quality Examples of poor print quality Recommendation White lines across the page Make sure that you use paper that meets our specifications. A rough surfaced paper or thick print media can cause the problem. (See Acceptable paper and other print media on page 14.) ABCDEFGH abcdefghijk Make sure that you choose the appropriate media type in the printer driver or in the machine’s Paper Type menu setting.
Troubleshooting and routine maintenance Examples of poor print quality FGH ABCDE ijk h abcdefg ABCD abcde 01234 Page skewed Recommendation Make sure that the paper or other print media is loaded properly in the paper tray and that the guides are not too tight or too loose against the paper stack. Set the paper guides correctly. (See Loading paper in the paper tray on page 8.) The paper tray may be too full.
Examples of poor print quality Recommendation Check the paper type and quality. High temperatures and high humidity will cause paper to curl. If you do not use the machine often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180° in the paper tray. Curled or wavy 2.95 in. (75 mm) 2.95 in. (75 mm) White Spots on black text and graphics at 2.95 in. (75 mm) intervals 2.95 in. (75 mm) 2.95 in.
Troubleshooting and routine maintenance Examples of poor print quality ABCDEFGH CDEF abcdefghijk defg ABCD abcde 01234 Faint Recommendation Check the machine’s environment. Conditions such as humidity, high temperatures, and so on, may cause this print fault. (See Choosing a location on page 82.) If the whole page is too light, Toner Save mode may be on. Turn off Toner Save mode in the machine menu settings or Toner Save mode in the printer Properties of the driver.
Examples of poor print quality Recommendation Make sure that you use paper that meets our specifications. (See Acceptable paper and other print media on page 14.) ABCDEFGH abcdefghijk ABCD abcde 01234 Black toner marks across the page If you use label sheets for laser machines, the glue from the sheets may sometimes stick to the OPC drum surface. Clean the drum unit. (See Cleaning the drum unit on page 123.
Troubleshooting and routine maintenance Examples of poor print quality Recommendation Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Device Options (For Windows®) or Print Settings (For Macintosh®) in the Software User's Guide on the CD-ROM.) Turn the paper over in the paper tray, and print again. (Excluding Letterhead paper) Lift up the output tray support flap. Curled Replace the paper in the paper tray with paper from a freshly opened ream.
Telephone line interference If you are having difficulty sending or receiving a fax due to possible interference on the telephone line, we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations. a Press Menu, 2, 0, 1. Miscellaneous 1.Compatibility b Press a or b to choose Basic(for VoIP) or Normal or High (MFC-7840W). Basic(for VoIP) cuts the modem speed to 9600 bps. and turns the error correction mode (ECM) off.
Troubleshooting and routine maintenance Error and maintenance messages B As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below. You can correct most errors and routine maintenance by yourself.
Error Message Cause Action Cooling Down Wait for a while The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down, and Wait for a while. Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something.
Troubleshooting and routine maintenance Error Message Cause Fuser Error The temperature of fuser unit Turn the power switch off, wait a few does not rise at a specified seconds, and then turn it on again. Leave the temperature within specified time. machine for 15 minutes with the power on. The MFC-7840W can be turned off for The fuser unit is too hot. approximately 4 days without losing faxes stored in the memory. (See Transferring your faxes or Fax Journal report on page 111.
Error Message Cause Action Out of Memory The machine’s memory is full. Fax sending or copy operation in progress Do one of the following: Press Start to send or copy the scanned pages. Press Stop/Exit and wait until the other operations in progress finish, and then try again. Clear the data from the memory. (See Out of memory message on page 38 or page 75.) Print operation in process Do one of the following: Reduce print resolution. (See Advanced tab in the Software User’s Guide on the CD-ROM.
Troubleshooting and routine maintenance Error Message Cause Action Scan Unable XX The machine has a mechanical problem. Do one of the following: (MFC-7440N only) See Transferring your faxes or Fax Journal report on page 111 before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it. (MFC-7840W only) Disconnect the machine from the power for several minutes, then reconnect it.
Transferring faxes to another fax machine B Transferring Fax Journal report to another fax machine If you have not set up your Station ID, you cannot enter fax transfer mode. (See Setting your station ID in the Quick Setup Guide.) If you have not set up your Station ID, you cannot enter fax transfer mode. (SeeSetting your station ID in the Quick Setup Guide.) a b a b Press Menu, 9, 0, 2. c Press Start. Press Menu, 9, 0, 1.
Troubleshooting and routine maintenance Document jams B If the document is jammed, follow the steps below. Note After removing a jammed document, check that no paper scraps are left in the machine that could cause another jam. Document is jammed in the top of the ADF unit a Take out any paper from the ADF that is not jammed. b c Open the ADF cover. Document is jammed under the document cover B a Take out any paper from the ADF that is not jammed. b c Lift the document cover.
Paper jams B To clear paper jams, please follow the steps in this section. Note • Please confirm that you have installed both a toner cartridge and a drum unit in the machine. If you have not installed a drum unit or have installed the drum unit improperly, then this may cause a paper jam in your Brother machine. • If the error message remains, open and close the front cover and fuser cover firmly to reset the machine.
Troubleshooting and routine maintenance b Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with the toner cartridge and drum unit assembly. e If you could not pull the jammed paper out of the output tray opening as shown in the step c, take the paper tray completely out of the machine. f Pull the jammed paper out of the paper tray opening. g Put the drum unit and toner cartridge assembly back in the machine.
Paper is jammed at the back of the machine a d B Pull the tabs (1) toward you to open the fuser cover (2). Open the front cover. 2 1 b Slowly take out the drum unit and toner cartridge assembly. CAUTION We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. c 116 e Pull the jammed paper out of the fuser unit.
Troubleshooting and routine maintenance Paper is jammed inside the drum unit and toner cartridge assembly a Open the front cover. b Slowly take out the drum unit and toner cartridge assembly. c B Push down the green lock lever and take the toner cartridge out of the drum unit. CAUTION Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
e Put the toner cartridge back into the drum unit until you hear it lock into place. If you put it in properly, the green lock lever will lift automatically. Routine maintenance B WARNING Use neutral detergents. DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance to clean the outside or inside of the machine. Doing this may cause a fire or electrical shock.
Troubleshooting and routine maintenance c Wipe the outside of the machine with a soft cloth to remove dust. Cleaning the scanner glass B a Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables and then unplug the power cord from the AC power outlet. b Lift the document cover (1). Clean the white plastic surface (2) and scanner glass (3) underneath it with a soft lint-free cloth moistened with water. 1 d Remove anything that is stuck inside the paper tray.
d b Plug the machine’s power cord back into the AC power outlet first, and reconnect all cables and telephone line cord. Turn on the machine’s power switch. Open the front cover and slowly take out the drum unit and toner cartridge assembly. Note In addition to cleaning the scanner glass and glass strip with a soft lint-free cloth moistened with water, run your finger tip over the glass to see if you can feel anything on it. If you feel dirt or debris, clean the glass again concentrating on that area.
Troubleshooting and routine maintenance c Wipe the laser scanner window by wiping it with a clean soft, dry lint-free cloth. d Put the drum unit and toner cartridge assembly back in the machine. e f Close the front cover. CAUTION To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.
Cleaning the corona wire If you have print quality problems, clean the corona wire as follows: a Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet. b Open the front cover. B To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration.
Troubleshooting and routine maintenance g Plug the machine’s power cord back into the AC power outlet first, and then reconnect all cables and telephone line cord. Turn on the machine’s power switch. Cleaning the drum unit If you have print quality problems, clean the drum unit as follows. a Turn off the machine’s power switch. Unplug the telephone line cord first, and then unplug the power cord from the AC power outlet. b Open the front cover.
e Put the print sample in front of the drum unit, and find the exact position of the poor print. f Turn the drum unit gear by hand while looking at the surface of the OPC drum (1). To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration. d Push down the green lock lever and take the toner cartridge out of the drum unit. 1 CAUTION Handle the toner cartridge carefully.
Troubleshooting and routine maintenance h Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically. i Put the drum unit and toner cartridge assembly back in the machine. j k Close the front cover. Plug the machine’s power cord back into the AC power outlet first, and then reconnect all cables and telephone line cord. Turn on the machine’s power switch.
Replacing the consumable items B You will need to replace the consumable items when the machine indicates that the life of the consumable is over. Toner cartridge Drum unit Order No. TN-330, TN-360 Order No. DR-360 Note • Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother collection program.
Troubleshooting and routine maintenance WARNING b Slowly take out the drum unit and toner cartridge assembly. HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover (back output tray) of the machine, DO NOT touch the shaded parts shown in the illustration. If you do this, you may get burned.
c Push down the green lock lever and take the used toner cartridge out of the drum unit. WARNING DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries. CAUTION Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. Brother strongly recommends that you DO NOT refill the toner cartridge provided with your machine.
Troubleshooting and routine maintenance e Pull off the protective cover. CAUTION Be sure to return the green tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe. f Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically. h Put the drum unit and toner cartridge assembly back in the machine. i Close the front cover.
Replacing the drum unit The machine uses a drum unit to create print images on paper. If the LCD shows Drum End Soon, the drum unit is near the end of its life and it is time to buy a new one. Even if the LCD shows Drum End Soon, you may be able to continue printing without having to replace the drum unit for a while. However, if there is a noticeable deterioration in the output print quality (even before Drum End Soon appears), then the drum unit should be replaced.
Troubleshooting and routine maintenance b Slowly take out the drum unit and toner cartridge assembly. Wait to unpack a new drum unit until immediately before you put it in the machine. Exposure to direct sunlight or room light may damage the drum unit. CAUTION We recommend that you put the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
f Clean the corona wire of the drum unit by gently sliding the green tab from right to left and left to right several times. Machine information Checking the serial number B B You can see the machine’s serial number on the LCD. a 1 CAUTION Be sure to return the green tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe. g Put the new drum unit and toner cartridge assembly in the machine. (For MFC-7440N) Press Menu, 5, 1. (For MFC-7840W) Press Menu, 6, 1.
Troubleshooting and routine maintenance Checking the Drum life You can see the machine’s drum life on the LCD. a (For MFC-7440N) Press Menu, 5, 3. (For MFC-7840W) Press Menu, 6, 3. Machine Info. 3.Drum Life b c Press OK. You can see the remaining percentage of drum life. Press Stop/Exit. Note The drum life check will be accurate only if you have reset the drum counter when you installed a new drum unit. It will not be accurate if you have reset the drum counter during the life of a used drum.
Chapter B i Pack the drum unit and toner cartridge assembly, AC cord and printed materials in the original carton as shown below: Note If you are returning your machine to Brother as part of the Exchange Service, pack only the machine. Keep all separate parts and printed materials to use with your “Exchange” machine. j 134 Close the carton and tape it shut.
C Menu and features On-screen programming C C Menu We have created step by step on-screen instructions to help you program your machine. Simply follow the steps as they guide you through the menu selections and programming options. Clear/Back OK Search/Speed Dial Access the menu. C Go to the next menu level. Accept an option. You can program your machine by using the Menu table on page 137. These pages list the menu selections and options. Exit the menu by pressing repeatedly.
How to access the menu mode a b Press Menu. Choose an option. Press 1 for General Setup menu. Press 2 for Fax menu. Press 3 for Copy menu. (MFC-7440N only) Press 4 for LAN menu. Press 5 for Machine Info. menu. (MFC-7840W only) Press 4 for Printer menu. Press 5 for LAN menu. Press 6 for Machine info. menu. Press 9 for Service menu. 1 Press 0 for Initial Setup. 1 This will appear only when the LCD shows an error message.
Menu and features Menu table C C The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit Main Menu Submenu Menu Selections Options Descriptions 1.General Setup 1.Mode Timer — 0 Sec Sets the time to return to Fax mode and the time the machine will change from individual user to public user when using Secure Function Lock. 20 Sets the type of paper in the paper tray. 20 Sets the size of the paper in the paper tray.
Main Menu Submenu Menu Selections Options Descriptions 1.General Setup (continued) 4.Volume 1.Ring Off Adjusts the ring volume. Page 21 Adjusts the volume level of the beeper. 21 Adjusts the speaker volume. 21 Changes for Daylight Savings Time automatically. 22 Increases the page yield of the toner cartridge. 22 Conserves power. 22 Adjusts the contrast of the LCD. 22 Low Med* High 2.Beeper Off Low Med* High 3.Speaker Off Low Med* High 5.Auto Daylight — On Off* 6.Ecology 1.
Menu and features Main Menu Submenu Menu Selections Options Descriptions 2.Fax (continued) 1.Setup Receive (continued) 2.F/T Ring Time 20 Secs* Sets the pseudo/doublering time in Fax/Tel mode. 41 Receives fax messages without pressing Start. 42 Allows you to answer all calls at an extension or external telephone and use codes to turn the machine on or off. You can personalize these codes. 51 Cuts the size of incoming faxes. 43 Makes printouts darker or lighter.
Main Menu Submenu Menu Selections Options Descriptions 2.Fax 2.Setup Send 5.Real Time TX Next Fax:On 36 (continued) (continued) Sends a fax without using the memory. Sets up your machine with a document to be retrieved by another fax machine. 65 Automatically sends a cover page you have programmed. 34 Next Fax:Off Page On Off* 6.Polled TX On Off* 7.Coverpg Setup Next Fax:On Next Fax:Off On Off* Print Sample 8.Coverpage Msg — Sets up your own comments for the fax cover page. 34 9.
Menu and features Main Menu Submenu Menu Selections Options Descriptions 2.Fax 5.Remote Fax Opt 1.Fwd/Page/Store Off* Sets the machine to forward fax messages, to call your pager, to store incoming faxes in the memory (so you can retrieve them while you are away from your machine), or to send faxes to your PC. (continued) Fax Forward Paging Fax Storage PC Fax Receive (Backup Print) Page 57 C If you choose Fax Forward or PC Fax Receive, you can turn on the safety feature Backup Print. 6.
Main Menu Submenu Menu Selections Options Descriptions 2.Fax (continued) 0.Miscellaneous (continued) 3.Caller ID Display# View or print a list of the last 30 Caller IDs stored in the memory. 46 3.Copy 1.Quality — You can choose the Copy resolution for your type of document. 73 Adjusts the contrast for copies. 74 Chooses the emulation mode. See Software User’s Guide on the CD-ROM. Print Report Auto* Text Page Photo 2.
Menu and features Main Menu Submenu Menu Selections 4.LAN (MFC-7440N only) 1.TCP/IP 1.BOOT Method — Options Descriptions Page Auto* Chooses the BOOT method that best suits your needs. See Network User’s Guide on the CD-ROM. Static RARP BOOTP DHCP 2.IP Address — [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. 3.Subnet Mask — [000-255]. [000-255]. [000-255]. [000-255] Enter the Subnet mask. 4.Gateway — [000-255]. [000-255]. [000-255].
Main Menu Submenu Menu Selections 4.LAN (MFC-7440N only) 1.TCP/IP 0.IPv6 — (continued) Options Descriptions Page On Enable or Disable the IPv6 protocol. If you want to use the IPv6 protocol, visit http://solutions.brother. com/ for more information. See Network User’s Guide on the CD-ROM. Off* (continued) 2.Ethernet — — Auto* 100B-FD Chooses the Ethernet link mode. 100B-HD 10B-FD 10B-HD 3.
Menu and features Main Menu Submenu Menu Selections Options Descriptions Page 5.LAN (MFC-7840W only) 1.Wired 1.TCP/IP Auto* Chooses the BOOT method that best suits your needs. See Network User’s Guide on the CD-ROM. 1.BOOT Method Static RARP BOOTP DHCP 2.IP Address [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. 3.Subnet Mask [000-255]. [000-255]. [000-255]. [000-255] Enter the Subnet mask. 4.Gateway [000-255]. [000-255]. [000-255]. [000-255] Enter the Gateway address.
Main Menu Submenu Menu Selections 5.LAN (MFC-7840W only) 1.Wired 2.Ethernet — (continued) Options Descriptions Page Auto* Chooses the Ethernet link mode. See Network User’s Guide on the CD-ROM. 100B-FD 100B-HD (continued) 10B-FD 10B-HD 2.WLAN 3.Set to Default 1.Reset 4. Wir ed En abl e — 1.TCP/IP 1.BOOT Method — Restore the wired network setting to factory default. On* Enable or Disable the Wired LAN manually. 2.
Menu and features Main Menu Submenu Menu Selections 5.LAN (MFC-7840W only) 2.WLAN 1.TCP/IP (continued) (continued) 8.DNS Server Options Descriptions Page (Primary) Specifies the IP address of the primary or secondary DNS server. See Network User’s Guide on the CD-ROM. 000.000.000. 000 (continued) (Secondary) 000.000.000. 000 9.APIPA On* Off 0.IPv6 On Off* 2. Set up Wi zar d 1.On 3.SES/WPS/ AOSS 1.On 4.WPS w/PIN Code 1.On 5.WLAN Status 1.
Main Menu Submenu Menu Selections Options Descriptions Page 5.LAN (MFC-7840W only) 2.WLAN 6.Set to Default 1.Reset — Restore the wireless network setting to factory default. 7.WLAN Enable — On Enable or Disable the wireless LAN manually. See Network User’s Guide on the CD-ROM. — Color 150 dpi* (If you chose color option) (continued) (continued) 2.Exit Off* 3.
Menu and features Main Menu Submenu Menu Selections Options Descriptions 5.Machine Info. (MFC-7440N) 1.Serial No. — — You can check the serial number of your machine. 132 2.Page Counter — Total You can check the number of total pages the machine has printed during its life. 132 6.Machine Info. (MFC-7840W) Fax/List Copy Page Print 0.Initial Setup 3.Drum Life — — You can check the percentage of a Drum life that remains available. 133 1.
Entering text C When setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters.
D Specifications D General D D Printer Type Laser Print Method Electrophotography by semiconductor laser beam scanning Memory Capacity 32 MB LCD (liquid crystal display) 16 characters × 2 lines Power Source 110-120 V AC 50/60 Hz Power Consumption Peak: 1056 W Copying: Average 320 W 1 Sleep: (MFC-7440N) Average 10 W (MFC-7840W) Average 12 W Standby: 1 Average 75 W When making a copy from one sheet Dimensions 12.0 in. (304 mm) 15.6 in. (396 mm) 16.9 in.
Temperature Humidity ADF (automatic document feeder) Operating: 50° F to 90.5° F (10 to 32.
Specifications Print media Paper Input D Paper Tray Paper Type: Plain Paper, Transparencies 1 or Recycled Paper Paper Size: Letter, A4, B5(ISO), A5, B6(ISO), A6, Executive, Legal and Folio Paper Weight: 16 to 28 lb (60 to 105 g/m2) Maximum Paper Tray Capacity: Up to 250 sheets of 20 lb (80 g/m2) Plain Paper Manual Feed Slot Paper Type: Plain Paper, Transparencies, Recycled Paper, Bond Paper, Envelopes or Labels 1 Paper Size: Width: 3.0 to 8.66 in. (76.2 to 220 mm) Length: 4.
Fax D Compatibility ITU-T Group 3 Coding System MH/MR/MMR (MFC-7440N) MH/MR/MMR/JBIG (MFC-7840W) Modem Speed Automatic Fallback: 14,400 bps (MFC-7440N) 33,600 bps (MFC-7840W) Document Size ADF Width: 5.8 to 8.5 in. (148 to 215.9 mm) ADF Length: 5.8 to 14 in. (148 to 355.6 mm) Scanner Glass Width: Max. 8.5 in. (215.9 mm) Scanner Glass Length: Max. 11.7 in. (297 mm) Scanning Width Max. 8.2 in. (208 mm) Printing Width Max. 8.2 in.
Specifications 1 ‘Pages’ refers to the ‘Brother Standard Chart No. 1’ (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice. 2 ‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice. 3 ‘Pages’ refers to the ‘Brother Standard Chart No.
Copy D Copy Speed Up to 23 pages/minute (Letter size) 1 Color/Monochrome Monochrome Document Size ADF Width: 5.8 to 8.5 in. (148 to 215.9 mm) ADF Length: 5.8 to 14 in. (148 to 355.6 mm) Scanner Glass Width: Max. 8.5 in. (215.9 mm) Scanner Glass Length: Max. 11.7 in. (297 mm) Copy Width: Max. 8.26 in.
Specifications Scan D Color/Monochrome Yes TWAIN Compliant Yes (Windows® 2000 Professional/XP/ XP Professional x64 Edition/Windows Vista®) D Mac OS® X 10.2.4 or greater WIA Compliant Yes (Windows® XP/Windows Vista®) Color Depth 24 bit color Resolution Up to 19200 × 19200 dpi (interpolated) 1 Up to 600 × 2400 dpi (optical) (From Scanner Glass) Up to 600 × 600 dpi (optical) (From ADF) Document Size 1 ADF Width: 5.8 to 8.5 in. (148.0 to 215.9 mm) ADF Length: 5.8 to 14 in. (148.0 to 355.
Print D Emulations (MFC-7840W only) PCL6, BR-Script3 (PostScript®3) Printer Driver Host-Based Driver for Windows® 2000 Professional/ XP/XP Professional x64 Edition/Windows Vista®/ Windows Server® 2003 (print only via network) (MFC-7840W only) BR-Script3 (PPD file) for Windows® 2000 Professional/ XP/XP Professional x64 Edition/Windows Vista® Windows Server® 2003 (print only via network) Macintosh® Printer Driver for Mac OS® X 10.2.4 or greater (MFC-7840W only) BR-Script3 (PPD file) for Mac OS® X 10.2.
Specifications Computer requirements D Minimum System Requirements and Supported PC Software Functions Computer Platform & Operating System Version ® Windows Operating System 1 Supported PC Software Functions Printing, PC Fax, Scanning Professional 4 ® Windows 2000 Windows® XP Home® 2 4 Windows® XP Professional 4 PC Interface USB, 10/100 Base Tx (Ethernet), Processor Minimum Speed ® Minimum Recommended Hard Disk Space RAM RAM to install For Drivers ® Intel Pentium II or equivalent 64 MB For A
Macintosh® Mac OS® Operating X 10.2.4 System - 10.4.3 Mac OS® X 10.4.4 or greater Printing, PC Fax send, Scanning USB 3, 10/100 Base Tx (Ethernet), PowerPC G4/G5, PowerPC G3 350MHz PowerPC Wireless G4/G5, Intel® 802.11 b/g Core™ (MFC-7840W Processor only) 128 MB 256 MB 80 MB 512 MB 1 GB 1 Microsoft® Internet Explorer 5.5 or greater. 2 For WIA, 1200x1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. 3 Third party USB ports are not supported.
Specifications Consumable items Toner Cartridge Life Starter Toner Cartridge: D Approx. 1,000 pages 1 D Standard Toner Cartridge: TN-330: Approx. 1,500 pages (Letter) 1 High-Yield Toner Cartridge: Drum Unit TN-360: Approx. 2,600 pages (Letter) 1 DR-360: Approx. 12,000 pages (Letter) 2 1 Approx. cartridge yield is declared in accordance with ISO/IEC 19752. 2 Drum yield is approximate, and may vary by type of use.
Ethernet wired network Network board model name NC-6600h (MFC-7440N) LAN You can connect your machine to a network for Network Printing, Network Scanning, PC Fax and Remote Setup. 1 2 Support for Windows® 2000 Professional, Windows® XP, Windows® XP Professional x64 Edition, Windows Vista®, Windows Server® 2003 and Windows Server® 2003 x64 Edition 2 Mac OS® X 10.2.
Specifications Ethernet wireless network (MFC-7840W only) Network board model name NC-7400w LAN You can connect your machine to a network for Network Printing, Network Scanning, PC Fax and Remote Setup 1 2. Support for Windows® 2000 Professional, Windows® XP, D D Windows® XP Professional x64 Edition, Windows Vista®, Windows Server® 2003 and Windows Server® 2003 x64 Edition Mac OS® X 10.2.
Authentication and encryption for wireless users only Authentication method D D The Brother machine supports the following methods: Open system Wireless devices are allowed to access the network without any authentication. Shared key A secret pre-determined key is shared by all devices that will access the wireless network. The Brother machine uses the WEP keys as the pre-determined key.
Specifications Open system/Shared key with WEP This key is a 64-bit or 128-bit value that must be entered in an ASCII or hexadecimal format. • 64 (40) bit ASCII: Uses 5 text characters. e.g.“WSLAN” (this is case sensitive). D • 64 (40) bit hexadecimal: Uses 10 digits of hexadecimal data. e.g.“71f2234aba” • 128 (104) bit ASCII: Uses 13 text characters. e.g.“Wirelesscomms” (this is case sensitive) • 128 (104) bit hexadecimal: Uses 26 digits of hexadecimal data. e.g.
Wireless one-push configuration If your wireless access point supports either SecureEasySetup™, Wi-Fi Protected Setup™ (PBC 1) or AOSS™, you can configure the machine easily without a computer. By pushing a button on the wireless LAN router / access point and using the menu on the machine, you can set up the wireless network and security settings. See the user’s guide for your wireless LAN router / access point for instructions on how to access one-push mode.
E Glossary E This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased. ADF (automatic document feeder) The document can be placed in the ADF and scanned one page at a time automatically. Auto Reduction Reduces the size of incoming faxes. Automatic fax transmission Sending a fax without picking up the handset of the external telephone or pressing Hook.
Easy Receive Enables your machine to respond to CNG tones if you interrupt a fax call by answering it. ECM (Error Correction Mode) Detects errors during fax transmission and resends the pages of the fax that had an error. Extension telephone A telephone on the fax number that is plugged into a separate telephone wall jack. External telephone A telephone that is plugged into the EXT jack of your machine.
Glossary One Touch Keys on the machine’s control panel where you can store numbers for easy dialing. You can store a second number on each key if you press Shift and the One Touch key together. Out of Paper Reception Receives faxes into the machine’s memory when the machine is out of paper. Overseas Mode Makes temporary changes to the fax tones to accommodate noise and static on overseas telephone lines. Remote Retrieval Access The ability to access your machine remotely from a touch tone telephone.
Temporary settings You can choose certain options for each fax transmission and copy without changing the default settings. Tone A form of dialing on the telephone line used for Touch Tone telephones. Transmission The process of sending faxes over the telephone lines from your machine to the receiving fax machine. Transmission Verification Report A report for each transmission, that shows its date, time and number. User Settings List A printed report that shows the current settings of the machine.
F Index A Broadcasting ............................................33 canceling ...............................................33 setting up groups for .............................55 Brother accessories and supplies ........................ ii Brother numbers ...................................... i Customer Service .................................... i FAQs (frequently asked questions) ......... i product support ........................................ i service centers ..............................
setting ring pattern ................................46 turning off ..............................................46 Document how to load ..................................... 18, 19 jam ......................................................113 Drum unit checking (remaining life) .....................133 cleaning ...................................... 122, 123 replacing .............................................130 Dual access .............................................36 E Enlarge/Reduce key ........
Ident-A-Ring .............................................44 N J N in 1 (page layout) ................................. 74 Network faxing See Software User’s Guide on the CD-ROM. printing See Network User’s Guide on the CD-ROM. scanning See Software User’s Guide on the CD-ROM. Jacks convert to RJ11 jack triplex adapter ....................................49 EXT external telephone .............................51 TAD (answering machine) .................47 Jams document ...................................
Print difficulties ....................................... 93, 95 drivers .................................................158 fax from memory ...................................43 Job Cancel key .......................................7 keys .........................................................7 paper jams ..........................................114 quality ........................................... 97, 100 reports ...................................................67 resolution .....................
Shipping the machine ............................133 SimpleBiz Fax & Alternate Number Ringing ..................................................................44 Sleep time ................................................22 Smart Ring ...............................................44 Sort ..........................................................73 Speed dial changing ...............................................54 setting up ..............................................54 using ........................
EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) NOTICE This product meets the applicable Industry Canada technical specifications. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ These machines are made for use in the USA and Canada only.
