Basic User’s Guide MFC-8510DN MFC-8910DW Version A TWN-ENG
If you need to call Customer Service Please complete the following information for future reference: Model Number: MFC-8510DN / MFC-8910DW (Circle your model number) Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.com/registration/ © 2012 Brother Industries, Ltd.
User's Guides and where do I find them? Which Guide? What's in it? Where is it? Product Safety Guide Read this Guide first. Please read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. For Chinese: Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using.
Table of Contents (Basic User’s Guide) 1 General information 1 Using the documentation .......................................................................................1 Symbols and conventions used in the documentation ....................................1 Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide.........................................................................................2 Viewing Documentation .................................................
Receiving a fax 29 Receive modes .................................................................................................... 29 Choosing the receive mode ...........................................................................29 Using receive modes ........................................................................................... 30 Fax Only ........................................................................................................ 30 Fax/Tel...........................
9 Making copies 50 How to copy .........................................................................................................50 Stop copying ..................................................................................................50 Copy settings .................................................................................................50 10 Printing data from a USB Flash memory drive or digital camera supporting mass storage 51 Creating a PRN file for direct printing ........
B Troubleshooting 76 Identifying your problem ...................................................................................... 76 Error and maintenance messages....................................................................... 78 Transferring your faxes or Fax Journal report ...............................................85 Document Jams...................................................................................................86 Document is jammed in the top of the ADF unit ...........
Table of Contents (Advanced User's Guide) You can view the Advanced User's Guide on the Installer CD-ROM. The Advanced User's Guide explains the following features and operations. 1 General Setup 6 IMPORTANT NOTE Fax reports Memory storage Reports Volume settings Automatic Daylight Saving Time 7 Copy settings Quiet mode feature Duplex (2-sided) copying Dial Prefix A Replacing periodic maintenance parts Security features Packing and shipping the machine Secure Function Lock 2.
1 General information Using the documentation The following symbols and conventions are used throughout the documentation. Bold style identifies keys on the machine's control panel or on the computer screen. Italics Italicized style emphasizes an important point or refers you to a related topic. Courier New Courier New font identifies the messages shown on the LCD of the machine. 1 Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.
Chapter 1 Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide Viewing Documentation (Windows®) If the language screen appears, click your language. The CD-ROM Top Menu will appear. d e Click Documentation. 1 This Basic User's Guide does not contain all the information about the machine such as how to use the advanced features for Fax, Copy, Printer, Scanner, PC-Fax and Network.
General information e Double-click top.pdf. If the country screen appears, choose your country. f After the list of User’s Guides appears, choose the Guide you want to read. How to find Scanning instructions How to access Guides for Advanced Features You can view and download these Guides from the Brother Solutions Center at: 1 http://solutions.brother.com/ There are several ways you can scan documents.
Chapter 1 Accessing Brother Support (Windows®) You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the Installer CD-ROM. Click Brother Support on the main menu. The following screen will appear: To access our Web site (http://www.brother.com/) click Brother Home Page. For the latest news and product support information (http://solutions.brother.com/), click Brother Solutions Center. To visit our web site for original/genuine Brother supplies (http://www.
General information 1 5
Chapter 1 Control panel overview 1 MFC-8510DN and MFC-8910DW have the same keys. The illustration is based on the MFC-8910DW. 1 2 3 4 5 01/01/2012 15:00 Fax b Res:Standard Press b or Dial 13 1 2 One Touch keys These 8 keys give you instant access to 16 previously stored numbers. Shift Lets you access One Touch numbers 9 to 16 when held down. FAX keys: Hook Press before dialling if you want to make sure a fax machine will answer, and then press Start.
General information 1 5 6 7 8 01/01/2012 15:00 Fax b Res:Standard Press b or Dial 9 10 6 Menu Keys: Clear Deletes entered data or lets you cancel the current setting. Menu Lets you access the Menu to program your settings in the machine. OK Lets you store your settings in the machine. Volume keys: 9 d or c Press to scroll backwards or forwards through menu selections. Press to change the volume when in fax or standby mode. a or b Press to scroll through the menus and options.
Chapter 1 Data LED indications 1 The Data LED (light emitting diode) will flash depending on the machine’s status. LED Machine Status Description Ready Mode The machine is ready to print, in Sleep mode, there is no print data, or the power switch is off. Receiving Data The machine is either receiving data from the computer, processing data in memory, or printing data. Data Remaining in Memory Print data remains in the machine's memory.
2 Loading paper Loading paper and print media 2 Printing on plain paper, thin paper or recycled paper from Tray 1 and Tray 2 2 a Pull the paper tray completely out of the machine. b While pressing the green paper-guide release lever (1), slide the paper guides to fit the paper you are loading in the tray. Make sure that the guides are firmly in the slots. The machine can feed paper from the standard paper tray, optional lower tray or multi-purpose tray.
Chapter 2 c Fan the stack of paper well to avoid paper jams and misfeeds. d Put paper in the tray and make sure: f Lift up the support flap (1) to prevent paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine. The paper is below the maximum paper mark ( ) (1). Overfilling the paper tray will cause paper jams. The side to be printed on must be face down. The paper guides touch the sides of the paper so it will feed correctly.
Loading paper Loading paper in the multi-purpose tray (MP tray) b Pull out the MP tray support (1) and unfold the flap (2). 2 You can load up to 3 envelopes or special print media in the MP tray or up to 50 sheets of plain paper. Use this tray to print or copy on thick paper, bond paper, labels or envelopes. (For recommended paper to use, see Paper capacity of the paper trays uu page 19.
Chapter 2 d Lift up the support flap to prevent paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine. Printing on thick paper, labels and envelopes from the MP tray Before loading, press the corners and sides of the envelopes to make them as flat as possible. a 12 Open the back cover (face-up output tray).
Loading paper b Open the MP tray and lower it gently. d Put paper, labels or envelopes in the MP tray. Make sure: The number of envelopes in the MP tray does not exceed 3. The paper, labels or envelopes stay under the maximum paper mark (1). The side to be printed on must be face up. 1 c Pull out the MP tray support (1) and unfold the flap (2). e Send the print data to the machine. Note • Remove each printed envelope immediately to prevent a paper jam.
Chapter 2 Unscannable and unprintable areas 2 The figures below show maximum unscannable and unprintable areas. These areas may vary depending on the paper size or settings in the application you are using. Note When using BR-Script3 emulation, the edges of the paper that cannot be printed on are 4.2 mm.
Loading paper Paper settings Paper Type Set up the machine for the type of paper you are using. This will give you the best print quality. a Do one of the following: To set the paper type for the MP Tray press Menu, 1, 2, 1, 1. To set the paper type for Tray#1 press Menu, 1, 2, 1, 2. To set the paper type for Tray#2 1 press Menu, 1, 2, 1, 3 if you installed the optional lower tray. 2 Paper Size Note 2 You can use four sizes of paper for printing faxes: A4, Letter, Legal or Folio.
Chapter 2 Note • If you choose Any for the MP Tray Paper Size, you must choose MP Only for the Tray Use setting. You cannot use the Any Paper Size selection for the MP tray when making N in 1 copies. You must choose one of the other available Paper Size selections for the MP tray. • A5 L and A6 size are not available for Tray#2. Tray Use in COPY mode You can change the priority tray that the machine will use for printing copies.
Loading paper Tray Use in FAX mode You can change the default tray that the machine will use for printing received faxes. When you choose Tray#1 Only, MP Only or Tray#2 Only 1, the machine pulls the paper only from that tray. If the selected tray is out of paper, No Paper will appear on the LCD. Insert the paper in the empty tray. When you choose T1>T2 1>MP, the machine pulls paper from Tray #1 until it is empty, then from Tray #2, and then from the MP tray.
Chapter 2 Acceptable paper and other print media Type and size of paper 2 Print quality may vary according to the type of paper you are using. You can use the following types of print media: plain paper, thin paper, thick paper, thicker paper, bond paper, recycled paper, labels or envelopes. For best results, follow the instructions below: DO NOT put different types of paper in the paper tray at the same time because it may cause paper jams or misfeeds.
Loading paper Paper capacity of the paper trays Standard Paper Tray (Tray 1) 2 Paper size Paper types No. of sheets A4, Letter, Legal, B5, Executive, A5, A5 (Long Edge), A6, B6, Plain paper, Thin paper, Recycled paper up to 250 (80 g/m2) 2 Folio 1 Multi-purpose Tray (MP Tray) Width: 76.2 to 215.9 mm Plain paper, Thin paper, Thick paper, Length: 127 to 355.
Chapter 2 Handling and using special paper The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.
Loading paper Envelopes 2 Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may have feed and printquality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds. The envelope should lie flat and not be of baggy or flimsy construction. You should buy quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine.
Chapter 2 Labels The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels.
3 Loading documents How to load documents Note 3 You can send a fax, make copies, and scan from the ADF (Automatic Document Feeder) and the scanner glass. Using the automatic document feeder (ADF) • To scan documents that are not suitable for the ADF, see Using the scanner glass uu page 24. • It is easier to use the ADF if you are loading a multiple page document. Length: 147.3 to 355.6 mm Width: 147.3 to 215.
Chapter 3 d How to load documents Adjust the paper guides (1) to fit the width of your document. Note To use the scanner glass, the ADF must be empty. 1 a b Lift the document cover. c Close the document cover. Using the document guidelines on the left and top, place the document face down in the upper left corner of the scanner glass. Note To scan non-standard documents, see Using the scanner glass uu page 24.
4 Sending a fax How to send a fax 4 c If you want to change fax resolution, press b and press d or c to choose fax resolution. The following steps show you how to send a fax. a Do one of the following: 4 Press OK. When you want to send a fax, or change fax send or receive settings, press the (FAX) key to illuminate it in blue. To send the document, go to Step d. d 4 (MFC-8910DW) Do one of the options below: If you want to send a single-sided document, go to Step e.
Chapter 4 f Press Start. Faxing from the ADF The machine starts scanning the document. Faxing from the scanner glass The machine starts scanning the first page. Do one of the following: (See Advanced User's Guide: Sending a fax.) Duplex Scan (2-sided fax layout) (For MFC-8910DW) Contrast Fax Resolution Broadcast Real Time TX Overseas Mode • To send more than one page, press 1 to choose Yes and place the next page on the scanner glass. Press OK. The machine starts scanning the page.
Sending a fax Faxing Letter, Legal or Folio size documents from the scanner glass Transmission Verification Report 4 1 When faxing Letter, Legal or Folio size documents, you will need to set the scan glass size to Letter or Legal/Folio 1; otherwise, a portion of your faxes will be missing. a b Make sure you are in FAX mode . d 1 On: Prints a report after every fax you send. On+Image: Prints a report after every fax you send. A portion of the fax’s first page appears on the report.
Chapter 4 Note • If you choose On+Image or Off+Image, the image will only appear on the Transmission Verification Report if Real Time Transmission is set to Off. (See Advanced User's Guide: Real Time Transmission.) • If the transmission is successful, OK will appear next to RESULT on the Transmission Verification Report. If the transmission is not successful, NG will appear next to RESULT.
5 Receiving a fax 5 Receive modes 5 Note You can use four sizes of paper for printing faxes: A4, Letter, Legal or Folio. You must choose a receive mode depending on the external devices and telephone services you have on your line. Choosing the receive mode 5 5 By default, your machine will automatically receive any faxes that are sent to it. The diagrams below will help you choose the correct mode. (For more detailed information about the receive modes, see Using receive modes uu page 30.
Chapter 5 Using receive modes 5 5 Fax Only mode will automatically answer every call as a fax. Fax/Tel Fax/Tel mode helps you automatically manage incoming calls, by recognizing whether they are fax or voice calls and handling them in one of the following ways: Faxes will be automatically received. Voice calls will start the F/T ring to tell you to pick up the line. The F/T ring is a fast pseudo/double-ring made by your machine.
Receiving a fax Receive Mode settings 5 Ring Delay 5 The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only and Fax/Tel modes. If you have external or extension telephones on the same line as the machine, keep the Ring Delay setting of 2. (See Using external and extension telephones uu page 38 and Easy Receive uu page 32.) a b c d Make sure you are in FAX mode . Press Menu, 2, 1, 1.
Chapter 5 Easy Receive 5 If Easy Receive is On: 5 The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest. If Easy Receive is Off: 5 If you are at the machine and answer a fax call first by lifting the external handset, then press Start, and then press 2 to receive. If you answered at an extension telephone press l51.
6 Using PC-FAX How to use PC-FAX PC-FAX Receive (For Windows® only) 6 c The LCD shows a reminder to start the PC-FAX Receive program on your computer. If you have started the PC-FAX Receive program, press OK. If you have not started the PC-FAX Receive program, see uu Software User's Guide: PC-FAX receiving. d Press a or b to choose or your computer name if the machine is connected to a network.
Chapter 6 d Note • Before you can set up PC-Fax Receive you must install the MFL-Pro Suite software on your PC. Make sure your PC is connected and turned on. (See Software User's Guide: PC-FAX receiving.) Click when using your computer keyboard or the numeric keypad. • If your machine has an error and is unable to print faxes from memory, you can use this setting to transfer your faxes to a PC. (See Transferring your faxes or Fax Journal report uu page 85.
7 Telephone services and external devices Telephone line services Distinctive Ring Turning on Distinctive Ring Very important! 7 7 This machine feature lets you use the Distinctive Ringing subscriber service offered by some telephone companies, which allows you to have several telephone numbers on one telephone line. Each telephone number has its own Distinctive Ringing pattern, so you will know which telephone number is ringing.
Chapter 7 Connecting an external TAD (telephone answering device) You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen” for the CNG (fax calling) tones sent by a sending fax machine. If it hears them it will take over the call and receive the fax. If it does not hear them, it will let your TAD take a voice message and the display will show Telephone.
Telephone services and external devices Recording an outgoing message (OGM) a b c 7 Record 5 seconds of silence at the beginning of your message. This allows your machine time to listen for fax tones. Limit your speaking to 20 seconds. 7 Connect the telephone line cord to the jack labeled EXT. Before you connect an external telephone, remove the protective cap (3) from the EXT. jack on the machine.
Chapter 7 Using external and extension telephones Using extension telephones 7 7 If you answer a fax call at an extension telephone, you can make your machine receive the fax by pressing the Fax Receive Code l51. Fax Receive Code 7 Press l51 and wait for the chirp or until the LCD shows Receiving, and then hang up. Note You can also use the Easy Receive feature to make your machine automatically take the call. (See Easy Receive uu page 32.
Telephone services and external devices Changing the Remote Codes 7 The preset Fax Receive Code is l51. The preset Telephone Answer Code is #51. If you are always disconnected when accessing your External TAD, try changing the three-digit remote codes, for example ### and 999. a b Make sure you are in FAX mode . Press Menu, 2, 1, 4. 21.Setup Receive 4.Remote Codes a On b Off Select ab or OK c Press a or b to choose On (or Off). Press OK.
8 Dialling and storing numbers How to dial 8 You can dial in any of the following ways. Manual dialling 8 Speed dialling Press (Address Book) twice and enter the three digit Speed Dial number. (See Storing Speed Dial numbers uu page 46.) Use the dial pad to enter all the digits of the telephone or fax number. Three-digit number Note One Touch dialling 8 Press the One Touch key that stores the number you want to call. (See Storing One Touch Dial numbers uu page 44.
Dialling and storing numbers Search 8 LDAP search (MFC-8910DW) You can search alphabetically for names you have stored in the One Touch and Speed Dial memories. (See Storing One Touch Dial numbers uu page 44 and Storing Speed Dial numbers uu page 46.) If the machine is connected to your LDAP server, you can search for information such as fax numbers and E-mail addresses from your server.
Chapter 8 Storing numbers 8 You can set up your machine to do the following types of easy dialling: One Touch, Speed Dial and Groups for Broadcasting faxes. You can also specify the default resolution for each One Touch and Speed Dial number. When you dial a quick dial number, the LCD shows the name, if you stored it, or the number. A scan profile can also be stored along with the fax number. If you lose electrical power, the quick dial numbers stored in the memory will not be lost.
Dialling and storing numbers One Touch and Speed Dial Storage Options 8 The following chart shows the selections for the settings for One Touch and Speed Dial numbers when IFAX and E-mail options are on your machine. When you store numbers, the LCD instructs you to choose from the options shown in the following steps.
Chapter 8 Storing a pause 8 c Enter the name using the dial pad (up to 15 characters). To help you enter letters, see Entering text uu page 152 . Press Redial/Pause to insert a 3.5-second pause between numbers. You can press Redial/Pause as many times as needed to increase the length of the pause. Storing One Touch Dial numbers Do one of the following: Press OK. Press OK to store the number without a name.
Dialling and storing numbers c Enter the fax/telephone number (up to 20 characters each) or E-mail address (up to 60 characters each). For help entering characters, see Entering text uu page 152. Press OK. Option selected in step b Fax/Tel f IFAX g Email Color PDF Email Color JPG Note • If you selected an E-Mail Registration Type in step b and save the E-mail address, you can only use the E-mail address when you are in SCAN mode.
Chapter 8 i Press a or b to choose the resolution from 100dpi, 200dpi, 300dpi or Auto. Press OK. When you chose Email Gray PDF, go to step k. j Press a or b to choose the resolution from 300dpi, 200dpi or 200x100dpi. Press OK. When you chose Email B&W PDF, go to step k. k Press a or b to choose the PDF type from PDF, PDF/A, SPDF (Secure PDF) or SiPDF (Signed PDF) that will be used to send to your PC. Press OK.
Dialling and storing numbers For MFC-8910DW (or if you downloaded IFAX and E-mail options): d Do one of the following: Enter the name using the dial pad (up to 15 characters). 8 If you have installed the IFAX and E-mail options on the MFC-8510DN, use this procedure to store the Speed Dial numbers. a b c Press (Address Book) twice and enter a three-digit Speed Dial location number (001-300). If a number or E-mail address is not stored there, the LCD shows Register Now? Press 1 to choose Yes.
Chapter 8 g Press a or b to choose the resolution from Std, Fine or Photo. Press OK. h Press a or b to choose the resolution from 100dpi, 200dpi, 300dpi, 600dpi or Auto. Press OK. When you chose Email Color PDF, go to step k. i Press a or b to choose the resolution from 100dpi, 200dpi, 300dpi or Auto. Press OK. When you chose Email Gray PDF, go to step k. j k Press a or b to choose the resolution from 300dpi, 200dpi or 200x100dpi. Press OK.
Dialling and storing numbers b Do one of the following: Press 1 to choose Change to edit the number, name or E-mail address. Go to step c. Press 2 to choose Clear to delete all information in a One Touch or Speed Dial number. When Erase This Data? appears, press 1 to choose Yes to confirm. Go to step d. 23.Address Book #005:MIKE a 1.Change b 2.Clear Select ab or OK c Edit the number, name and Resolution by the following the instruction in the Note.
9 Making copies c How to copy Press Start. 9 The following steps show the basic copy operation. (See Advanced User's Guide.) a 9 When you want to make a copy, press (COPY) to illuminate it in blue. Make sure you are in COPY mode. Stop copying To stop copying, press Stop/Exit. Copy settings Press COPY and then press a or b to scroll through the copy settings. When the setting you want is highlighted, press c repeatedly until you see the option you want, and then press OK.
10 Printing data from a USB Flash memory drive or digital camera supporting mass storage With the Direct Print feature, you do not need a computer to print data. You can print by just plugging your USB Flash memory drive into the machine’s USB direct interface. You can also connect and print directly from a camera set to USB mass storage mode.
Chapter 10 Printing data directly from the USB Flash memory drive or digital camera supporting mass storage a Note • Make sure your digital camera is turned on. • If an error occurs, the USB memory menu will not appear on the LCD. 10 Connect your USB Flash memory drive or digital camera to the USB direct interface (1) on the front of the machine. Your machine will enter Direct Print mode automatically.
Printing data from a USB Flash memory drive or digital camera supporting mass storage c Press a or b to choose the folder name or file name you want to print. Press OK. If you have chosen the folder name, press a or b to choose the file name you want to print. Press OK. Note • You can choose the following settings: Paper Size Media Type Multiple Page Direct Print a1./FOLDER1 2.FILE_1.PDF b3.FILE_2.
Chapter 10 Note • You can change the default tray that the machine will use for printing. Press Menu, 1, 6, 3, and then press a or b to select the tray you want as the new default. (See Tray Use in print mode uu page 17.) • You can change the default settings for Direct Print by using the control panel when the machine is not in the Direct Print mode. Press Menu, 5 to enter the USB Direct I/F menu. (See Menu table uu page 120.
11 How to print from a computer Printing a document 11 11 The machine can receive data from your computer and print it. To print from a computer, you must install the printer driver. (See Software User's Guide: Printing for Windows® or Printing and Faxing for Macintosh.) a Install the Brother printer driver from the Installer CD-ROM. (See Quick Setup Guide.) b From your application, choose the Print command.
12 How to scan to a computer Scanning a document as a PDF file using ControlCenter4 (Windows®) 12 12 (Detailed information uu Software User's Guide: Scanning) Note The screens on your PC may vary depending on your model. ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often. Using ControlCenter4 eliminates the need to manually launch specific applications. You can use ControlCenter4 on your computer. a b Load your document.
How to scan to a computer e Set the scanning configuration. Click Configuration, and then select Button settings, Scan and File. The configuration dialog box appears. You can change the default settings. 1 2 3 4 5 12 1 Confirm PDF (*.pdf) is selected from the File Type pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button.
Chapter 12 g 58 Click File. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.
How to scan to a computer Changing the SCAN key settings Before scanning 12 12 To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address. Install the scanner drivers from the Installer CD-ROM. (See Quick Setup Guide.) Configure the machine with a TCP/IP address if network scanning does not work. (See Software User's Guide: Configuring Network Scanning (Windows®).
Chapter 12 e Choose the File tab. You can change the default settings. 1 2 3 4 5 1 You can choose the file type from the pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button. 4 You can choose a scanning resolution from the Resolution pull-down list. 5 You can choose the document size from the Document Size pull-down list. f 60 Click OK.
How to scan to a computer Scanning using the SCAN key 12 a b c Load your document. (See How to load documents uu page 23.) d Press a or b to choose File. Press OK. e (MFC-8910DW) If you want to change the duplex setting, press a or b to choose 1sided, 2sided (L)edge or 2sided (S)edge. Press OK. f (For Network users) Press a or b to choose the destination computer you want to send to. Press OK.
A Routine maintenance A Replacing the consumable items A The following messages appear on the LCD in the Ready mode. These messages provide advanced warnings to replace the consumable items before they reach the end of their life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing. Note The drum unit and toner cartridge are two separate parts. Toner cartridge Drum unit See Replacing the toner cartridge uu page 64.
Routine maintenance You will need to clean the machine regularly and replace the consumable items when the following messages are displayed on the LCD. LCD messages Consumable item to replace Approximate life How to replace Order No. Replace Toner Toner cartridge 3,000 pages 1 2 5 See page 64. TN-3320 5 Replace Parts Drum unit 8,000 pages 1 2 6 TN-3350 6 12,000 pages 1 2 7 TN-3370 7 8 30,000 pages 1 3 4 See page 72. DR-3355 Drum Drum Stop 1 A4 or Letter size single-sided pages.
Replacing the toner cartridge Order No. TN-3320, TN-3350, TN-3370 The Standard toner cartridge can print approximately 3,000 pages 1. The High Yield toner cartridge can print approximately 8,000 pages 1. The Super High Yield toner cartridge 1 can print approximately 12,000 pages . Actual page count will vary depending on your average type of document. When the toner cartridge is running low, the LCD shows Toner Low.
Routine maintenance Replacing the toner cartridge a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. b Press the front cover release button and then open the front cover. c Take out the drum unit and toner cartridge assembly. A WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.
Important • We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. WARNING • DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode, resulting in injuries.
Routine maintenance Important • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. e Unpack the new toner cartridge. Hold the cartridge level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge. • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
f Pull off the protective cover. g Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in correctly, the green lock lever will lift automatically. Important Put the toner cartridge in the drum unit immediately after you have removed the protective cover. To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations.
Routine maintenance h Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times. Cleaning the corona wire A If you have print quality problems, clean the corona wire as follows: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. b Press the front cover release button and then open the front cover. c Take out the drum unit and toner cartridge assembly.
WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. Important • We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. • Handle the drum unit and toner cartridge assembly carefully.
Routine maintenance d Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times. Replacing the drum unit A Order No. DR-3355 A new drum unit can print approximately 30,000 A4 or Letter size single-sided pages. Note 1 Note Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe. e Put the drum unit and toner cartridge assembly back into the machine.
Replace Parts Drum Replacing the drum unit A Important • While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. Replace Parts Drum The drum unit has exceeded its rated life. Please replace the drum unit with a new one. We recommend a genuine Brother drum unit be installed at this time. • Every time you replace the drum unit, clean the inside of the machine.
Routine maintenance c Take out the drum unit and toner cartridge assembly. Important • We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
d Push down the green lock lever and take the toner cartridge out of the drum unit. Important • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. WARNING • DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode, resulting in injuries.
Routine maintenance e f Unpack the new drum unit. g Put the toner cartridge firmly into the new drum unit until you hear it lock into place. If you put the cartridge in correctly, the green lock lever will lift automatically. Put the drum unit and toner cartridge assembly back into the machine. Do not close the front cover of the machine. Resetting the drum counter A When you replace the drum unit with a new one, you need to reset the drum counter by completing the following steps.
B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Identifying your problem First, check the following: The machine's power cord is connected correctly and the machine’s power switch is turned on.
Troubleshooting Scanning problems: Scanning difficulties uu page 106 Software and Network problems: Software difficulties uu page 106 Network difficulties uu page 107 B 77
Error and maintenance messages As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below. You can correct most errors and perform routine maintenance by yourself.
Troubleshooting Error Message Cause Action Cover is Open The front cover is not completely closed. Close the front cover of the machine. The ADF cover is not completely closed. Close the ADF cover of the machine. The ADF is open while loading a document. Close the ADF cover of the machine, then press Stop/Exit. The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power. Close the fuser cover of the machine.
Error Message Cause Action Drum Stop It is time to replace the drum unit. Replace the drum unit. Duplex Disabled The back of the machine is not closed completely. Close the back cover of the machine. Fuser Error The temperature of the fuser unit does not rise to a specified temperature within the specified time. Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine idle for 15 minutes with the power on. (See Replacing the drum unit uu page 72.
Troubleshooting Error Message Cause Action No Response/Busy The number you dialed does not answer or is busy. Verify the number and try again. No Toner The toner cartridge or the drum unit and toner cartridge assembly is not installed correctly. Remove the drum unit and toner cartridge assembly, remove the toner cartridge from the drum unit, and re-install the toner cartridge back into the drum unit again. Re-install the drum unit and toner cartridge assembly back in the machine.
Error Message Cause Action Out of Memory The machine’s memory is full. Press Stop/Exit and delete the previously stored secure print data. Secure Print Data is full. Print Unable XX See Software User's Guide: Secure Print Key. The machine has a mechanical problem. Do one of the following: Turn the power switch off, wait a few minutes, and then turn it on again. (See Transferring your faxes or Fax Journal report uu page 85.) If the problem continues, call Brother Customer Service.
Troubleshooting Error Message Cause Scan Unable XX The machine has a mechanical problem. Action Turn the power switch off, and then turn it on again. (See Transferring your faxes or Fax Journal report uu page 85.) If the problem continues, call Brother Customer Service. Document is too long for duplex scanning. Press Stop/Exit. Use the suitable size of paper for duplex scanning. (See Print media uu page 157.
Error Message Cause Action Wrong Paper Size The machine cannot find paper of the same size in another tray when the paper tray in use has run out of paper during a copy operation. Load the paper in the paper tray shown on the LCD.
Troubleshooting Transferring your faxes or Fax Journal report Transferring faxes to your PC B If the LCD shows: Print Unable XX You can transfer the faxes from your machine’s memory to your PC. a Make sure that you have installed MFL-Pro Suite on your PC, and then turn on PC-Fax Receiving on the PC. (See Software User's Guide: PC-FAX receiving.) From the Windows ® Start menu, select All Programs, Brother, MFC-XXXX, PC-Fax Receiving, and select Receive. (XXXX is your model name.
Document Jams Document is jammed in the top of the ADF unit a Take out any paper from the ADF that is not jammed. b c Open the ADF cover. B Document is jammed under the document cover a Take out any paper from the ADF that is not jammed. b c Lift the document cover. B Pull the jammed document out to the left. If the document rips or tears, be sure you remove all small paper scraps to prevent future jams. d e 86 Pull the jammed document out to the right. Close the ADF cover. Press Stop/Exit.
Troubleshooting Removing small documents jammed in the ADF a b c d B Document is jammed at the output tray B Lift the document cover. a Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through. Take out any paper from the ADF that is not jammed. b Pull the jammed document out to the right. c Press Stop/Exit. Close the document cover. Press Stop/Exit.
Paper Jams d B Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams. Paper is jammed in the MP tray When loading paper in the MP tray, make sure that the paper stays under the maximum paper height guides (1) on both sides of the tray. 1 B If the LCD shows Jam MP Tray, follow these steps: a b Remove the paper from the MP tray.
Troubleshooting Paper is jammed in paper tray 1 or tray 2 b Use both hands to slowly pull out the jammed paper. B If the LCD shows Jam Tray 1 or Jam Tray 2, follow these steps: a Pull the paper tray completely out of the machine. For Jam Tray 1: Note Pulling the jammed paper downward allows you to remove the paper easier. c Make sure that the paper is below the maximum paper mark ( ) in the paper tray.
Paper is jammed at the back of the machine If the LCD shows Jam Rear, a paper jam occurred behind the back cover. Follow these steps: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. b Press the front cover release button and then open the front cover. 90 c B Slowly take out the drum unit and toner cartridge assembly.
Troubleshooting WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. Important • We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. • Handle the drum unit and toner cartridge assembly carefully.
d Open the back cover. e Pull the green tabs at the left and right hand sides toward you and fold down the fuser cover (1). 1 WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. 92 f Using both hands, gently pull the jammed paper out of the fuser unit.
Troubleshooting g Close the fuser cover (1). Paper is jammed inside the machine B If the LCD shows Jam Inside, follow these steps: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. b Pull the paper tray completely out of the machine. 1 h i Close the back cover. j Close the front cover of the machine. Put the drum unit and toner cartridge assembly back into the machine.
c Use both hands to slowly pull out the jammed paper. Note Pulling the jammed paper downward allows you to remove the paper easier. d 94 Press the front cover release button and then open the front cover. e Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out from inside of the machine.
Troubleshooting WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. Important • We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. • Handle the drum unit and toner cartridge assembly carefully.
f g Push down the green lock lever and take the toner cartridge out of the drum unit. Remove the jammed paper if there is any inside the drum unit. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in correctly, the green lock lever on the drum unit will lift automatically. Note Make sure that you put in the toner cartridge correctly or it may separate from the drum unit. h Put the drum unit and toner cartridge assembly back into the machine.
Troubleshooting Paper is jammed in the duplex tray c Open the back cover. B If the LCD shows Jam Duplex, follow these steps: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. b Pull the paper tray completely out of the machine. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.
d Using both hands, gently pull the jammed paper out of the back of the machine. e f Close the back cover. 98 g Pull the jammed paper out of the machine or out of the duplex tray. h Make sure that the jammed paper does not remain under the machine from static electricity. i Put the duplex tray back into the machine. j Put the paper tray firmly back in the machine. Pull the duplex tray completely out of the machine.
Troubleshooting If you are having difficulty with your machine B Important • For technical help, you must call the country where you bought the machine. Calls must be made from within that country. • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can correct most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/.
Printing difficulties (continued) Difficulties Suggestions The machine prints the first couple of pages correctly, then some pages have text missing. Check the settings in your application to make sure that it is set up to work with your machine. Your computer is not recognizing the machine’s input buffer’s full signal. Make sure that you connected the interface cable correctly. See Quick Setup Guide. The machine does not print on both sides of the paper even though the printer driver setting is Duplex.
Troubleshooting Paper handling difficulties (continued) Difficulties Suggestions The machine does not feed paper from the MP Tray when using a large stack of paper. Fan the paper well and make sure the paper is under the maximum paper mark (1). Stagger the pages and put them in the tray until you feel the top page touch the feed rollers as shown in the illustration. 1 How do I print on envelopes? You can load envelopes in the MP tray.
Printing received faxes (continued) Difficulties Suggestions Received faxes appear as split or blank pages. Left and right margins are cut off or a single page is printed on two pages. See Paper Size uu page 15. Turn on Auto Reduction. See Advanced User's Guide: Printing a reduced incoming fax. Telephone line or connections Difficulties Suggestions Dialling does not work. (No dial tone) Check all line cord connections.
Troubleshooting Receiving faxes Difficulties Suggestions Cannot receive a fax. Make sure your machine has a dial tone by pressing the Hook key. If you hear static or interference on your fax line, please contact your local telephone company. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL or VoIP services, please contact your service provider for connection instructions.
Receiving faxes (continued) Difficulties Suggestions Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. (continued) See Connecting an external TAD (telephone answering device) uu page 36. 1 Plug the telephone line cord directly from the wall telephone jack to your Brother machine’s LINE jack.
Troubleshooting Sending faxes (continued) Difficulties Suggestions Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your machine’s scanner operation. If the copy quality is not good, clean the scanner. See Advanced User's Guide: Cleaning the scanner. Transmission Verification Report says RESULT:NG. There is probably temporary noise or static on the line. Try sending the fax again.
Copying difficulties Difficulties Suggestions Cannot make a copy. Make sure that COPY is illuminated. See How to copy uu page 50. Contact your administrator to check your Secure Function Lock Settings. Vertical black line appears in copies. Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or the corona wire is dirty. Clean the glass strip and scanner glass and also the white bar and white plastic above them. See Cleaning the corona wire uu page 69.
Troubleshooting Network difficulties Difficulties Suggestions Cannot print over a wired Network. If you are having Network problems. See Network User's Guide. Make sure your machine is powered onand is online and in Ready mode. Print the Network Configuration Report to verify your Network settings. See Advanced User's Guide: Reports. Reconnect the LAN cable to the hub to verify that the cable and network connections are good.
Network difficulties (continued) Difficulties Suggestions Cannot connect to wireless network. (MFC-8910DW) Investigate the problem using the WLAN Report. Press Menu, 6, 7. and then press Start. See Quick Setup Guide. Other difficulties Difficulties Suggestions The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine’s internal safety mechanisms. Turn the machine off and unplug the power cord.
Troubleshooting Setting Dial Tone detection Setting the Dial Tone to Detection will shorten the Dial Tone detect pause. a Press Menu, 0, 4. 04.Dial Tone a Detection b No Detection Select ab or OK b Press a or b to choose Detection or No Detection. Press OK. c Press Stop/Exit.
Improving the print quality If you have a print quality problem, print a test page first (Menu, 4, 2, 3). If the printout looks good, the problem is probably not the machine. Check the interface cable connections and try printing a different document. If the printout or test page printed from the machine has a quality problem, check the following steps first. And then, if you still have a print quality problem, check the chart below and follow the recommendations.
Troubleshooting Examples of poor print quality Recommendation Make sure that you use paper that meets our specifications. ABCDEFGH abcdefghijk ABCD abcde 01234 Grey background See Acceptable paper and other print media uu page 18. Check the machine’s environment. Conditions such as high temperatures and high humidity can increase the amount of background shading. See Product Safety Guide: Choosing a location. Put in a new toner cartridge. See Replacing the toner cartridge uu page 64.
Examples of poor print quality Recommendation Make sure that you use paper that meets our specifications. See Acceptable paper and other print media uu page 18. Choose Thick Paper mode in the printer driver, choose Thick in the machine’s Paper Type menu setting or use thinner paper than you are currently using. See Paper Type uu page 15. See Software User's Guide: Printing (for Windows®). Hollow print See Software User's Guide: Printing and Faxing (for Macintosh). Check the machine’s environment.
Troubleshooting Examples of poor print quality Recommendation Clean the corona wire inside the drum unit. ABCDEFGH abcdefghijk ABCD abcde 01234 See Cleaning the corona wire uu page 69. The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit uu page 71. Lines across the page Check the machine's environment. Conditions such as high humidity and high temperatures may cause this print quality problem. See Product Safety Guide: Choosing a location.
Examples of poor print quality Recommendation If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the OPC drum surface. Clean the drum unit. ABCDEFGH abcdefghijk ABCD abcde 01234 Black toner marks across the page See Advanced User's Guide: Cleaning the drum unit. Make sure that you use paper that meets our specifications. See Acceptable paper and other print media uu page 18.
Troubleshooting Examples of poor print quality FGH ABCDE ijk h fg e abcd ABCD abcde 01234 Image skewed Recommendation Make sure that the paper or other print media is loaded correctly in the paper tray and that the guides are not too tight or too loose against the paper stack. Set the paper guides correctly. See Loading paper and print media uu page 9. If you are using the MP tray, see Loading paper in the multi-purpose tray (MP tray) uu page 11. The paper tray may be too full.
Examples of poor print quality Recommendation EFGHIJKLMN ABCDEFG Make sure that envelopes are printed with the back cover (face-up output tray) opened. See Printing on thick paper, labels and envelopes from the MP tray uu page 12. Check the envelope type and quality. See Acceptable paper and other print media uu page 18. Envelope Creases Make sure envelopes are fed only from the MP tray. See Loading paper in the multi-purpose tray (MP tray) uu page 11.
Troubleshooting Machine Information Checking the Serial Number You can see the machine’s Serial Number on the LCD. a Press Menu, 8, 1. 81.Serial No. XXXXXX-XXXXXXXXX b Press Stop/Exit. B Reset functions B The following reset functions are available: B 1 Network You can reset the internal print server back to its default factory settings such as the password and IP address information.
How to reset the machine a Press Menu, 0, 6. 06.Reset 1.Network 2.Address & Fax 3.All Settings Select ab or OK b Press a or b to choose the reset function you want to use. Press OK. c Do one of the following; To reset the settings, press 1 and go to step d. To exit without making changes, press 2 and go to step e. d You will be asked to reset the machine. Do one of the following; To reset the machine press 1. The machine will begin the reset. To exit without resetting the machine, press 2.
C Menu and features On-screen programming C Your machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys. We have created step by step on-screen instructions to help you program your machine. Simply follow the steps as they guide you through the menu selections and programming options. How to access the menu mode a b C d Press a or b to scroll to your next menu selection. e Press OK.
Menu table C The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK To accept To exit Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 1.General Setup 1.Mode Timer — — 0 Sec Sets the time to return to FAX mode and the time the machine will change from individual user to public user when using Secure Function Lock. See 30 Secs 1 Min 2 Mins* 5 Mins Off 2.Paper 1.Paper Type 1.MP Tray Thin Plain* Sets the type of paper in the paper tray.
Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions 1.General Setup 2.Paper 2.Paper Size 1.MP Tray A4* 15 (Continued) (Continued) Sets the size of the paper in the paper tray. Sets the size of the paper in the paper tray. 15 Sets the size of the paper in the paper tray. 15 Letter Page Legal Executive A5 A5 L A6 B5 B6 Folio Any 2.Tray#1 A4* Letter Legal Executive A5 A5 L A6 B5 B6 Folio 3.Tray#2 A4* (This menu appears if you have installed the optional lower tray.
Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 1.General Setup 3.Volume 1.Ring — Low Adjusts the ring volume. See (Continued) Med* High Off 2.Beeper — Low Med* Adjusts the volume level of the beeper. High Off 3.Speaker — Low Med* Adjusts the speaker volume. High Off 4.Ecology 1.Toner Save — On Off* 2.Sleep Time — 5.Quiet Mode — — 6.Tray Use 1.Copy — Range varies depending on models. Increases the page yield of the toner cartridge. Conserves power.
Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions 1.General Setup 6.Tray Use 2.Fax — Tray#1 Only 17 (Continued) (Continued) Chooses the tray that will be used for FAX mode. Chooses the tray that will be used for Print mode. 17 Tray#2 Only Page MP Only MP>T1>T2 T1>T2>MP* (Tray#2 and T2 appear if you have installed the optional lower tray.) 3.
Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 1.General Setup 9.Document Scan 2.File Size 1.Color Small See . (Continued) (Continued) You can set your own default settings of the data compression rate. Chooses the duplex scanning format. See . Medium* Large 2.Gray Small Medium* Large 3.Duplex Scan (MFC-8910DW) — Long edge* Short edge See Advanced User's Guide. See Software User's Guide. The factory settings are shown in Bold with an asterisk.
Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions 2.Fax 1.Setup Receive 1.Ring Delay — 00 Sets the number of rings before the machine answers in Fax Only or Fax/Tel mode. 31 Sets the length of the pseudo/double-ring time in Fax/Tel mode. 31 Receives fax messages without pressing Start. 32 Allows you to answer all calls at an extension or external telephone and use codes to turn the machine on or off. You can personalize these codes. 38 (In FAX mode only) 01 02* 2.
Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 2.Fax 2.Setup Send 1.Contrast — Auto* See (Continued) (In FAX mode only) Changes the lightness or darkness of faxes you send. Light Dark 2.Fax Resolution — Standard* Fine Sets the default resolution for outgoing faxes. S.Fine Photo 3.Delayed Fax — — Sets the time of day that the delayed faxes will be sent. 4.Batch TX — On Combines delayed faxes going to the same fax number at the same time of day into one transmission.
Menu and features Level 1 Level 2 Level 3 Level 4 Options Descriptions 2.Fax 3.Address Book 1.One Touch Dial — — Stores up to 16 One Touch Dial numbers, so you can dial by pressing one key (and Start). 44 2.Speed Dial — — Stores up to 300 Speed Dial numbers, so you can dial by pressing only a few keys (and Start). 46 3.Setup Groups — — Sets up to 20 Group numbers for Broadcasting. 1.Transmission — On Sets initial setup for Transmission Verification Report. (Continued) 4.
Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 2.Fax 6.Dial Restrict. 1.Dial Pad — Enter # twice You can set the machine to restrict dialling when using the dial pad. See (Continued) On Off* 2.One Touch Dial — Enter # twice On Off* 3.Speed Dial — Enter # twice On Off* 4.LDAP Server — (MFC-8910DW, or if you download LDAP function on MFC-8510DN) Enter # twice On Off* You can set the machine to restrict the dialling of One Touch numbers.
Menu and features Level 1 Level 2 Level 3 Options Descriptions Page 3.Copy 1.Quality — Auto* You can choose the Copy resolution for your type of document. See Text Photo . Graph 2.Brightness — -nnnno+ Adjust the brightness for copies. -nnnon+ -nnonn+* -nonnn+ -onnnn+ 3.Contrast — -nnnno+ Adjusts the contrast for copies. -nnnon+ -nnonn+* -nonnn+ -onnnn+ See Advanced User's Guide. The factory settings are shown in Bold with an asterisk.
Level 1 Level 2 Level 3 Options Descriptions Page 4.Printer 1.Emulation — Auto(EPSON)* Chooses the emulation mode. See Auto(IBM) HP LaserJet BR-Script 3 Epson FX-850 IBM Proprinter 2.Print Options 1.Internal Font 1.HP LaserJet 2.BR-Script 3 3.Duplex 2.Configuration — Prints a list of the machine’s printer settings. 3.Test Print — Prints a test page. — On(Long Edge) Enables or disables duplex printing. You can also choose long edge or short edge duplex printing.
Menu and features Level 1 Level 2 Level 3 5.USB Direct I/F 1.Direct Print 1.Paper Size Options Descriptions A4* Sets the paper size when printing directly from the USB flash memory drive. 51 Sets the media type when printing directly from the USB flash memory drive. 51 Sets the page style when printing multiple pages directly from the USB Flash memory drive. 52 Sets the page orientation when printing directly from the USB Flash memory drive.
Level 1 Level 2 Level 3 Options Descriptions 5.USB Direct I/F 1.Direct Print 6.Print Quality Normal* 52 (Continued) (Continued) Sets the print quality option when printing directly from the USB Flash memory drive. 7.PDF Option Sets the PDF option whether to print Document&Markup comments (Markup) Document&Stamps or stamps in the PDF file along with the text. 52 8.Index Print Simple* Fine Document* Details 2.Scan to USB 1.
Menu and features Level 1 Level 2 6.Print Reports 1.Transmission Level 3 Options Descriptions Page You can view the Transmission Verification Report for your last 200 outgoing faxes and print the last report. See 1.View on LCD — 2.Print Report — 1.Numeric — 2.Alphabetic — 3.Fax Journal — — Lists information about your last 200 incoming and outgoing faxes. (TX means Transmit. RX means Receive.) 4.User Settings — — Lists your settings. 5.
Level 1 Level 2 7.Network 1.TCP/IP Level 3 Level 4 Level 5 1.Boot Method — — (MFC-8510DN) Options Descriptions Page Auto* Chooses the BOOT method that best suits your needs. See . Static RARP BOOTP DHCP (IP Boot Tries) — — 2.IP Address — — [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. 3.Subnet Mask — — [000-255]. [000-255]. [000-255]. [000-255] Enter the Subnet mask. 4.Gateway — — [000-255]. [000-255]. [000-255]. [000-255] Enter the Gateway address. 5.
Menu and features Level 1 Level 2 7.Network 1.TCP/IP (MFC-8510DN) Level 3 Level 4 Level 5 Options Descriptions Page 7.WINS Server — — Primary Specifies the IP address of the primary or secondary WINS server. See . [000-255]. [000-255]. [000-255]. [000-255] (Continued) (Continued) Secondary [000-255]. [000-255]. [000-255]. [000-255] 8.DNS Server — — Primary [000-255]. [000-255]. [000-255]. [000-255] Specifies the IP address of the primary or secondary DNS server. Secondary [000-255].
Level 1 Level 2 7.Network 3.Status Level 3 Level 4 Level 5 Options — — — Active 100B-FD You can see the current wired Active 100B-HD status. Active 10B-FD (MFC-8510DN) (Continued) Descriptions Page See . Active 10B-HD Inactive 4.MAC Address — — — — Shows the MAC address of the machine. (5.E-mail/ IFAX) 1.Mail Address — — — Enter the E-mail address. (Up to 60 characters) 2.Setup Server 1.SMTP 1.SMTP Server Name (Up to 64 characters) Enter the SMTP server address.
Menu and features Level 1 Level 2 7.Network (5.E-mail/ IFAX) (MFC-8510DN) (Continued) (Continued) Level 3 Level 4 Level 5 Options Descriptions Page 2.Setup Server 2.POP3 1.POP3 Server Name (Up to 64 characters) Enter the POP3 server address. See . (Continued) IP Address [000-255]. [000-255]. [000-255]. [000-255] 2.POP3 Port 110* [00001-65535] 3.Mailbox Name — Enter the mail box name. (Up to 60 characters) 4.Mailbox Pwd — Enter the password to login to the POP3 server. 5.
Level 1 Level 2 7.Network (5.E-mail/ IFAX) (MFC-8510DN) (Continued) (Continued) Level 3 Level 4 Level 5 3.Setup Mail RX 4.Del Error Mail — (Continued) Options Descriptions Page On* Deletes error mails automatically. See . Off 5.Notification — On MDN Receives notification messages. Off* 4.Setup Mail TX 1.Sender Subject — — Displays the subject that is attached to the Internet Fax data. 2.Size Limit — On Limits the size of E-mail documents. 3.Notification — 1.
Menu and features Level 1 Level 2 7.Network 5.Scan To FTP (MFC-8510DN) (7.Scan To (Continued) FTP) Level 3 Level 4 Level 5 Options — — — Color 100 dpi* Descriptions Chooses the type and resolution for Color 200 dpi scanning to send Color 300 dpi the scanned data via FTP. Color 600 dpi Page See . Color Auto Gray 100 dpi Gray 200 dpi Gray 300 dpi Gray Auto B&W 300 dpi B&W 200 dpi B&W 200x100 dpi 6.ScanTo Network — — — (Windows® ) (8.
Level 1 Level 2 7.Network 1.Wired LAN Level 3 Level 4 Level 5 Options Descriptions Page 1.TCP/IP 1.Boot Method — Auto* Chooses the BOOT method that best suits your needs. See . (MFC-8910DW) Static RARP BOOTP DHCP (IP Boot Tries) — 2.IP Address — [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. 3.Subnet Mask — [000-255]. [000-255]. [000-255]. [000-255] Enter the Subnet mask. 4.Gateway — [000-255]. [000-255]. [000-255]. [000-255] Enter the Gateway address. 5.
Menu and features Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Page 7.Network 1.Wired LAN 1.TCP/IP 8.DNS Server — Primary See . (MFC-8910DW) (Continued) Specifies the IP address of the primary or secondary DNS server. (Continued) [000-255]. [000-255]. [000-255]. [000-255] (Continued) Secondary [000-255]. [000-255]. [000-255]. [000-255] 9.APIPA — On* Off 0.IPv6 — On Off* 2.
Level 1 Level 2 7.Network 2.WLAN Level 3 Level 4 Level 5 Options Descriptions Page 1.TCP/IP 1.Boot Method — Auto* Chooses the BOOT method that best suits your needs. See . (MFC-8910DW) Static (Continued) RARP BOOTP DHCP (IP Boot Tries) — 2.IP Address — [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. 3.Subnet Mask — [000-255]. [000-255]. [000-255]. [000-255] Enter the Subnet mask. 4.Gateway — [000-255]. [000-255]. [000-255].
Menu and features Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Page 7.Network 2.WLAN 1.TCP/IP 7.WINS Server — Primary See . (MFC-8910DW) (Continued) Specifies the IP address of the primary or secondary WINS server. (Continued) [000-255]. [000-255]. [000-255]. [000-255] (Continued) Secondary [000-255]. [000-255]. [000-255]. [000-255] 8.DNS Server — Primary [000-255]. [000-255]. [000-255]. [000-255] Specifies the IP address of the primary or secondary DNS server.
Level 1 Level 2 7.Network 2.WLAN (MFC-8910DW) Level 3 Level 4 Level 5 Options Descriptions Page 5.WLAN Status 1.Status — Active(11n) You can see the current wireless network status. See . (Continued) Active(11b) (Continued) Active(11g) Wired LAN Active WLAN OFF AOSS Active Connection Fail 2.Signal — Strong Medium Weak You can see the current wireless network signal strength. None 3.SSID — 4.Comm. Mode — — You can see the current SSID.
Menu and features Level 1 Level 2 7.Network 3.Wi-Fi Direct (MFC-8910DW) (Continued) Level 3 Level 4 Level 5 Options Descriptions Page 4.Group Owner — — On Sets your machine as the Group Owner. See (Continued) Off* 5.Device Info. 1.Device Name — — You can see the device name of your machine. 2.SSID — — Shows SSID of Group Owner. . When the machine is not connected, LCD shows Not Connected. 6.Status Info. 3.IP Address — — You can see the current IP Address of your machine. 1.
Level 1 Level 2 7.Network 4.E-mail/IFAX Level 3 Level 4 Level 5 Options Descriptions Page 1.Mail Address — — — Enter the E-mail address. (Up to 60 characters) See . 2.Setup Server 1.SMTP 1.SMTP Server Name (Up to 64 characters) Enter the SMTP server address. (MFC-8910DW) (Continued) IP Address [000-255]. [000-255]. [000-255]. [000-255] 2.SMTP Port 25* [00001-65535] 3.Auth. for SMTP None* SMTP-AUTH POP bef.SMTP 4.SMTP SSL/TLS None* SSL TLS 5.Verify Cert. On Off* 2.POP3 1.
Menu and features Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Page 7.Network 4.E-mail/IFAX 2.Setup Server 2.POP3 5.POP3 SSL/TLS None* See . (MFC-8910DW) (Continued) (Continued) You can send or receive an E-mail via an E-mail server that requires secure SSL/TLS communication. (Continued) SSL (Continued) TLS 6.Verify Cert. On Off* 7.APOP On Off* 3.Setup Mail RX 1.Auto Polling — On* Off 2.Poll Frequency — 10* [01-60] Min 3.
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Page 7.Network 4.E-mail/IFAX 5.Setup Relay 3.Relay Report — On See . (MFC-8910DW) (Continued) (Continued) Prints the Relay Broadcast Report. (Continued) 5.Scan To E-mail — — — Color 100 dpi* Off* Chooses the type and resolution for Color 200 dpi scanning to send Color 300 dpi the scanned data via E-mail. Color 600 dpi Color Auto Gray 100 dpi Gray 200 dpi Gray 300 dpi Gray Auto B&W 300 dpi B&W 200 dpi B&W 200x100 dpi 6.
Menu and features Level 1 Level 2 7.Network 7.ScanTo Network (MFC-8910DW) Level 3 Level 4 Level 5 Options — — — Color 100 dpi* (Windows® ) (Continued) Descriptions Chooses the type and resolution for Color 200 dpi scanning to save Color 300 dpi the scanned data directly to a CIFS Color 600 dpi server on your Color Auto local network or on the Internet. Gray 100 dpi Page See . Gray 200 dpi Gray 300 dpi Gray Auto B&W 300 dpi B&W 200 dpi B&W 200x100 dpi 8.
Level 1 Level 2 Level 3 Options Descriptions 8.Machine Info. 1.Serial No. — — You can check the serial number of your machine. 2.Page Counter — Total You can check the number of total pages the machine has printed during its life. Fax/List Copy Print 3.Parts Life 1.Drum — 2.Fuser — 3.Laser — 4.PF Kit MP — 5.PF Kit 1 — 6.PF Kit 2 — See Advanced User's Guide. The factory settings are shown in Bold with an asterisk.
Menu and features Level 1 Level 2 Level 3 Options Descriptions 0.Initial Setup 1.Receive Mode — Fax Only* Chooses the receive mode that best suits your needs. 29 Fax/Tel Page External TAD Manual 2.Date&Time 1.Date&Time — Puts the date and time on the LCD and in headings of faxes you send. See . 2.Auto Daylight On Changes for Daylight Saving Time automatically. See Off* 3.Station ID 3.Time Zone UTCXXX:XX Sets the time zone for your country. See .
Entering text C When setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters. Press the appropriate dial pad key the number of times shown in this reference table to access the character you want. Press Key one time two times three times four times five times six times seven times eight times nine times 1 @ .
Menu and features Special characters and symbols Press l, # or 0, then press d or c to move the cursor to the symbol or letter you want. Press OK to choose it. The symbols and characters below will appear depending on your menu selection. Press l for (space) ! " # $ % & ’ ( ) l + , - .
D Specifications D General D Note This chapter provides a summary of the machines' specifications. For additional specifications visit us at http://www.brother.com/ for details.
Specifications Model MFC-8510DN Dimensions MFC-8510DN MFC-8910DW D (Continued) 423 mm 415 mm 405 mm Weights (with consumables) Noise Level Sound Pressure 15.8 kg Printing LPAm = 59 dB (A) Ready LPAm = 37 dB (A) Printing (Quiet Mode) LPAm = 54 dB (A) 16.7 kg LWAd = 6.64 B (A) LWAd = 6.58 B (A) Ready LWAd = 4.62 B (A) LWAd = 4.60 B (A) Printing (Quiet Mode) LWAd = 6.4 B (A) Temperature Operating 10 to 32.
Document Size Model Document Size (Single-sided) Document Size (2-sided (Duplex)) 156 D MFC-8510DN MFC-8910DW ADF Width 147.3 to 215.9 mm ADF Length 147.3 to 355.6 mm Scanner Glass Width Max. 215.9 mm Scanner Glass Length Max. 300.0 mm Max. 355.6 mm ADF Width - 147.3 to 215.9 mm ADF Length - 147.3 to 355.
Specifications Print media D Model MFC-8510DN Paper Input Paper Tray (Standard) D MFC-8910DW Paper Type Plain Paper, Thin Paper, Recycled Paper Paper Size A4, Letter, B5 (ISO/JIS), A5, A5 (Long Edge), B6 (ISO), A6, Executive, Legal, Folio Paper Weight 60 to 105 g/m 2 Multipurpose tray (MP tray) Maximum Paper Capacity Up to 250 sheets of 80 g/m 2 Plain paper Paper Type Plain Paper, Thin Paper, Thick Paper, Thicker Paper, Recycled Paper, Bond Paper, Label, Envelope, Env.Thin, Env.
Fax D Model MFC-8510DN Compatibility ITU-T Super Group 3 Coding System MH/MR/MMR/JBIG/JPEG Modem Speed 33,600 bps (with Automatic Fallback) 2-sided (Duplex) Print Receiving Yes Automatic 2-sided (Duplex) Sending - Scanning Width Max. 208 mm Printing Width Max. 208 mm Grey Scale 8 bit/256 levels Resolution Horizontal 8 dot/mm Vertical Standard: 3.85 line/mm MFC-8910DW Yes (from ADF) Fine: 7.7 line/mm Photo: 7.7 line/mm Superfine: 15.
Specifications Copy 1 D Model MFC-8510DN Copy Width Max. 210 mm Automatic 2-sided (Duplex) Copy - Multiple Copies Stacks or Sorts up to 99 pages Reduce/Enlarge 25% to 400% (in increments of 1%) Resolution Up to 1200 × 600 dpi First Copy Out Time Less than 10.5 seconds at 23 °C / 115 V 1 D MFC-8910DW Yes (from ADF) From Ready mode and standard tray.
Scanner D Model MFC-8510DN MFC-8910DW Colour / Mono Yes / Yes TWAIN Compliant Yes (Windows® XP / Windows Vista® / Windows® 7 / Mac OS X 10.5.8, 10.6.x, 10.7.x 1) WIA Compliant Yes (Windows® XP / Windows Vista® / Windows® 7) ICA Compliant Yes (Mac OS X 10.6.x, 10.7.x) Colour Depth 48 bit internal / 24 bit external colour Resolution Up to 19200 × 19200 dpi (interpolated) 2 Up to 1200 × 1200 dpi (optical) 2 (from Scanner Glass) Up to 1200 × 600 dpi (optical) 2 (from ADF) Scanning Width Max.
Specifications Printer D D Model MFC-8510DN Automatic 2-sided (Duplex) Print Yes Emulations PCL6, BR-Script3 (PostScript® 3™), IBM Proprinter XL, Epson FX-850 Resolution 1200 dpi × 1200 dpi, HQ1200 quality, 600 dpi × 600 dpi Print Speed (Duplex) Up to 18 sides/minute (Up to 9 sheets/minute) Print Speed Up to 36 pages/minute (A4 size) 1 (A4 size) First Print Time MFC-8910DW 1 Up to 40 pages/minute (A4 size) 1 Less than 8.
Interfaces Model D MFC-8510DN USB Hi-Speed USB 2.0 MFC-8910DW 12 It is recommended you use a USB 2.0 cable (Type A/B) that is no more than 6 feet (2.0 meters) long. 10BASE-T / 100BASE-TX Ethernet 3 Use a straight-through Category 5 (or greater) twisted-pair cable. Wireless LAN 3 - IEEE 802.11b/g/n (Infrastructure mode) IEEE 802.11b (Ad-hoc mode) 1 Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.
Specifications Direct Print feature 1 D D Model MFC-8510DN MFC-8910DW Compatibility PDF version 1.7 1, JPEG, Exif + JPEG, PRN (created by Brother printer driver), TIFF (scanned by all Brother MFC or DCP models), XPS version 1.0 Interface USB direct interface PDF data including a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported.
Computer requirements D Minimum System Requirements and Supported PC Software Functions Computer Platform & Operating System Version Processor Minimum Speed Windows® Operating System Intel® Pentium® II or equivalent 128 MB 64-bit (Intel®64 or AMD64) supported CPU 256 MB 512 MB Intel® Pentium® 4 or equivalent 64-bit (Intel®64 or AMD64) supported CPU 512 MB 1 GB 500 MB Intel® Pentium® 4 or equivalent 1 GB (32-bit) 2 GB (64-bit) 1 GB (32-bit) 2 GB (64-bit) 650 MB Windows® XP Minimum RAM Rec
Specifications Minimum System Requirements and Supported PC Software Functions Computer Platform & Operating System Version Windows ® Server 2003 (print only via network) Windows ® Server 2003 x64 Edition (print only via network) Windows ® Server 2008 (print only via network) Windows ® Server 2008 R2 (print only via network) Macintosh Mac OS X Operating 10.5.8 System Mac OS X 10.6.x Mac OS X 10.7.
Consumable items Model Toner Cartridge MFC-8510DN MFC-8910DW - Approx. 3,000 pages A4 or Letter page Standard Approx. 3,000 pages A4 or Letter page 1 TN-3320 High Yield Approx. 8,000 pages A4 or Letter page 1 TN-3350 1 Approx. 12,000 pages A4 or TN-3370 Letter page 1 Approx. 30,000 pages A4 or Letter pages (1 page / job) 2 1 Approx. cartridge yield is declared in accordance with ISO/IEC 19752. 2 Drum life is approximate and may vary by type of use. 166 Order No.
Specifications Network (LAN) D D Note For more information about the Network specifications uu Network User's Guide Model MFC-8510DN MFC-8910DW LAN You can connect your machine to a network for Network Printing, Network Scanning, PC-Fax Send, PC-Fax Receive (Windows® only) and Remote Setup 1. Also included is Brother BRAdmin Light 2 3 Network Management software.
E Appendix Brother numbers E E Important For technical and operational help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product E Please complete the Brother Warranty Registration or, for your convenience and most efficient way to register your new product, register on-line at http://welcome.brother.com/tw-zh/support-downloads/register-products/warranty.
F Index A ADF (automatic document feeder) using .....................................................23 Answering machine (TAD) connecting ............................................36 Apple Macintosh See Software User’s Guide. Automatic fax receive ............................................30 easy receive .......................................32 fax redial ...............................................41 C Cleaning corona wire ...........................................
H N HELP LCD messages ...................................119 Menu Table .........................................120 Hook key ............................................. 6, 38 Network faxing See Software User’s Guide. printing See Network User’s Guide. scanning See Software User’s Guide. Network connectivity ............................. 162 J Jacks EXT external telephone .............................37 TAD (answering machine) .................36 L Labels .........................................
Q S Quality printing ................................................110 Quick dial .................................................44 Group dial changing ............................................48 one touch dial changing ............................................48 custom scan profile ............................44 setting up ...........................................44 using ..................................................40 search ...................................................
V VoIP .......................................................109 W Weights ..................................................155 Wi-Fi Direct™ .............................................3 Windows® See Software User’s Guide. Wireless Network See Quick Setup Guide and Network User’s Guide.
Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.
