User Manual
Table Of Contents
- USER’S GUIDE MFC-685CW MFC-885CW
- Brother numbers
- Ordering accessories and supplies
- Notice - Disclaimer of Warranties (USA and Canada)
- Compilation and Publication Notice
- Brother® One Year Limited Warranty and Replacement Service (USA only)
- BROTHER MULTIFUNCTION CENTER MACHINE LIMITED WARRANTY (Canada only)
- Table of Contents
- Section I: General
- 1 General Information
- 2 Loading documents and paper
- 3 General setup
- 4 Security features
- Section II: Fax
- 5 Sending a fax
- Entering Fax mode
- Broadcasting (Black & White only)
- Additional sending operations
- Sending faxes using multiple settings
- Contrast
- Changing fax resolution
- Dual access (Black & White only)
- Real time transmission
- Overseas Mode
- Delayed Faxing (Black & White only)
- Delayed Batch Transmission (Black & White only)
- Checking and canceling waiting jobs
- Setting your changes as the new default
- Restoring all settings to the factory settings
- Sending a fax manually
- Sending a fax at the end of a conversation
- Out of Memory message
- 6 Receiving a Fax
- 7 Telephone Services and External devices
- 8 Dialing and storing numbers
- 9 Message Center
- 10 Advanced fax operations (Black & White only)
- 11 Printing Reports
- 12 Polling
- 5 Sending a fax
- Section III: Copy
- 13 Making copies
- How to copy
- Copy settings
- ‘Out of Memory’ message
- 13 Making copies
- Section IV: Walk-up Photo Printing
- Section V: Software
- Section VI: Appendixes
- A Safety and Legal
- B Troubleshooting and Routine Maintenance
- Troubleshooting
- Error messages
- Routine maintenance
- Replacing the ink cartridges
- Cleaning the outside of the machine
- Cleaning the scanner
- Cleaning the machine printer platen
- Cleaning the paper pick-up roller
- Cleaning the print head
- Checking the print quality
- Checking the print alignment
- Checking the ink volume
- Uninstalling and installing the handset and handset cradle (MFC-685CW only)
- Machine Information
- Packing and shipping the machine
- C Menu and Features
- D Specifications
- E Glossary
- Index
- brother USA/CAN
132
B
Troubleshooting B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions
Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com
.
If you are having difficulty with your machine B
Troubleshooting and Routine
Maintenance
B
Printing
Difficulty Suggestions
No printout Check the interface cable or wireless connection on both the machine and your
computer. (See the Quick Setup Guide.)
Check that the machine is plugged in and that the On/Off key is on.
One or more ink cartridges are empty. (See Replacing the ink cartridges
on page 146.)
Check to see if the LCD is showing an error message. (See Error messages
on page 138.)
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click Start and then Printers and Faxes.
Right-click and choose Brother MFC-XXXX (where XXXX is your model name),
and make sure that Use Printer Offline is unchecked.
Poor print quality Check the print quality. (See Checking the print quality on page 151.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using. (See
Printing for Windows
®
or Printing and Faxing for Macintosh
®
in the Software
User’s Guide on the CD-ROM and Paper Type on page 23.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Cartridges
stay usable for up to two years if kept in their original packaging.)
The ink cartridge was in your machine over six months.
The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper. (See Acceptable paper and other
media on page 12.)
The recommended environment for your machine is between 68° F to 91° F (20°
C to 33° C).