User Manual
Table Of Contents
- USER’S GUIDE MFC-8460N/MFC-8860DN/MFC-8870DW
- Approval Information and Compilation and Publication Notice
- EC Declaration of Conformity under the R & TTE Directive
- Table of Contents
- Section I: General
- 1 General information
- Using the documentation
- Accessing the complete User’s Guide
- Viewing documentation
- Viewing documentation (Windows®)
- How to find Scanning instructions
- Software User's Guide:
- PaperPort® User's Guide:
- How to find Internet FAX instructions (MFC-8860DN and MFC-8870DW only)
- Viewing Documentation (Macintosh®)
- How to find Scanning instructions
- Software User's Guide:
- Presto!® PageManager® User's Guide:
- How to find Internet FAX instructions (MFC-8860DN and MFC-8870DW only)
- Viewing documentation
- Control panel overview
- 2 Loading documents and paper
- 3 General setup
- 4 Security features
- 1 General information
- Section II: Fax
- 5 Sending a fax
- How to fax
- Broadcasting
- Additional sending operations
- 6 Receiving a fax
- 7 Phone and external devices
- 8 Dialling and storing numbers
- 9 Remote fax options
- 10 Printing reports
- 11 Polling
- 5 Sending a fax
- Section III: Copy
- Section IV: Software
- Section V: Appendices
- A Safety and Legal
- B Options
- C Troubleshooting and routine maintenance
- D Menu and Features
- E Specifications E
- F Glossary
- Index
- brother UK/IRE/SAF
94
C
Troubleshooting C
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at
http://solutions.brother.com
.
Solutions to common problems C
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem may not be your machine. Check the chart below and follow the troubleshooting
tips.
Troubleshooting and
routine maintenance
C
Printing or Receiving Faxes
Difficulties Suggestions
Condensed print
Horizontal streaks
Top and bottom sentences are
cut off
Missing lines
Usually this is caused by a poor telephone connection. If your copy looks good,
you probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Poor print quality See Improving the print quality on page 100.
Vertical black lines when receiving The primary corona wire may be dirty. Clean the primary corona wire. (See
Cleaning the corona wire on page 120.)
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the problem continues, call Brother or your dealer for service.
Received faxes appear as split or
blank pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(See Paper Size on page 19.)
Turn on auto reduction. (See Printing a reduced incoming fax on page 43.)
Phone Line or Connections
Difficulties Suggestions
Dialling does not work. Check for a dial tone.
Change Tone/Pulse setting. (See the Quick Setup Guide.)
Check all line cord connections.
Check that the machine is plugged in and switched on.
If an external phone is connected to the machine, send a manual fax by lifting the
handset of the external phone and dialling the number. Wait to hear fax receiving
tones before pressing Start.