USER’S GUIDE MFC-9125CN MFC-9325CW Version 0 USA/CAN
If you need to call Customer Service Please complete the following information for future reference: Model Number: MFC-9125CN and MFC-9325CW (Circle your model number) Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.
Brother numbers IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product.
Ordering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) Note In Canada, only Visa and MasterCard are accepted.
Notice - Disclaimer of Warranties (USA and Canada) BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE.
Brother™ Digital Color One-Year Limited Warranty and Replacement Service (USA Only) Who is covered: This limited warranty (“warranty”) is given only to the original end-user/retail purchaser (referred to in this warranty as “Original Purchaser”) of the accompanying product, consumables and accessories (collectively referred to in this warranty as “this Product”).
Brother™ Digital Color One-Year Limited Warranty and Replacement Service (USA Only) Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer’s specifications for new product/parts. The repaired or replacement Machine and/or accompanying Consumable and Accessory Items will be returned to you freight prepaid or made available for you to pick up at a conveniently located Authorized Service Center.
BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only) Pursuant to the limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centres, will repair or replace (at Brother’s sole discretion) this MFC/Fax machine free of charge if defective in material or workmanship. This warranty applies only to products purchased and used in Canada.
Table of Contents Section I 1 General General information 2 Using the documentation ....................................................................................... 2 Symbols and conventions used in the documentation .................................... 2 Accessing the Software User’s Guide and Network User’s Guide ........................ 3 Viewing documentation ................................................................................... 3 Accessing Brother support (Windows®) ............
4 Security features 29 Secure Function Lock 2.0 (MFC-9325CW only) ..................................................29 Setting the password for the administrator ...................................................29 Changing the password for the administrator ................................................30 Setting up the public user mode ....................................................................30 Setting up restricted users ...................................................................
6 Receiving a fax 46 Choose the correct Receive Mode ...................................................................... 46 Using receive modes ........................................................................................... 48 Fax Only ........................................................................................................ 48 Fax/Tel........................................................................................................... 48 Manual..........................
8 Dialing and storing numbers 63 How to dial ...........................................................................................................63 Manual dialing ...............................................................................................63 One touch dialing...........................................................................................63 Speed dialing .................................................................................................63 Search .........
Section III Copy 12 Making copies 86 How to copy ......................................................................................................... 86 Entering copy mode....................................................................................... 86 Making a single copy ..................................................................................... 86 Making multiple copies .................................................................................. 86 Stop copying...........
Section V Software 15 Software and Network features 106 Section VI Appendixes A Safety and legal 108 Compilation and Publication ..............................................................................108 Choosing a location ...........................................................................................108 To use the product safely ..................................................................................111 Important safety instructions.......................................
Cleaning the paper pick-up rollers............................................................... 166 Calibration ................................................................................................... 167 Auto Registration ......................................................................................... 168 Manual Registration..................................................................................... 168 Frequency (Color Correction) ............................................
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Section I General General information Loading paper and documents General Setup Security features I 2 11 25 29
1 General information Using the documentation Electrical Hazard icons alert you to possible electrical shock. 1 Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation. Bold Bold typeface identifies specific keys on the product’s control panel or on the computer screen.
General information Accessing the Software User’s Guide and Network User’s Guide c 1 This User’s Guide does not contain all the information about the machine such as how to use the advanced features of Fax, Printer, Scanner, PC Fax and Network. When you are ready to learn detailed information about these operations, read the Software User’s Guide and Network User’s Guide.
Chapter 1 How to find scanning instructions 1 There are several ways you can scan documents. You can find the instructions as follows: Software User’s Guide: 1 Viewing documentation (Macintosh) a Turn on your Macintosh. Insert the Brother CD-ROM into your CD-ROM drive. b The following window will appear. c d Double-click the Documentation icon. e Double-click the documentation you want to read: User's Guide for stand-alone operations, Software User's Guide and Network User's Guide.
General information Presto! PageManager User’s Guide: 1 Note Presto! PageManager is available as a download from http://nj.newsoft.com.tw/download/brother/ PM9SEInstaller_BR_multilang.dmg. The complete Presto! PageManager User’s Guide can be viewed from the Help selection in the Presto! PageManager application.
Chapter 1 Control panel overview 1 MFC-9125CN and MFC-9325CW have similar keys.
General information 1 3 4 5 6 7 8 01/07 15:30 Fax Res:Standard 11 10 3 4 9 5 6 7 8 01/07 15:30 Fax Res:Standard 11 10 9 7
Chapter 1 1 2 One Touch keys These 4 keys give you instant access to 8 previously stored numbers. Shift Lets you access One Touch numbers 5 to 8 when held down. Fax, Copy and Print keys Fax keys: Hook Press before dialing if you want to make sure a fax machine will answer, and then press Black Start or Color Start. Also, press this key after you pick up the handset of an external telephone during the F/T ring (fast double-rings). Redial/Pause Redials the last number called.
General information 7 Dial pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine. (Canada only) The # key temporarily switches the dialing mode from Pulse to Tone during a telephone call. 8 Stop/Exit Stops an operation or exits from a menu. 9 Start: Color Lets you start sending faxes or making copies in full color. Black Lets you start sending faxes or making copies in black & white. 1 10 Mode keys: FAX Puts the machine in Fax mode.
Chapter 1 Data LED indications 1 The Data LED (light emitting diode) will flash depending on the machine’s status. LED Machine Status Description Ready Mode The machine is ready to print, in sleep mode, there is no print data, or the power switch is off. Receiving Data The machine is either receiving data from the computer, processing data in memory, or printing data. Data Remaining in Memory Print data remains in the machine memory.
2 Loading paper and documents Loading paper and print media b 2 The machine can feed paper from the standard paper tray. 2 While pressing the green paper-guide release lever (1), slide the paper guides to fit the paper size you are loading in the tray. Make sure that the guides are firmly in the slots. When you put paper into the paper tray, note the following: If your application software supports paper size selection on the print menu, you can select it through the software.
Chapter 2 c Fan the stack of paper well to avoid paper jams and misfeeds. d Put paper in the tray, and make sure that the paper is below the maximum paper mark (1). The side to be printed on must be face down. 1 IMPORTANT Make sure the paper guides touch the sides of the paper so it will feed properly. If you do not do this, it may cause damage to your machine. e 12 Put the paper tray firmly back in the machine. Make sure that it is completely inserted into the machine.
Loading paper and documents Loading paper in the manual feed slot b Open the manual feed slot cover. 2 You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper. Printing on plain paper, recycled paper or bond paper from the manual feed slot Before loading, press the corners and sides of the envelopes to make them as flat as possible.
Chapter 2 d Using both hands, put one piece of paper in the manual feed slot with the print side face up until the front edge of the paper touches the paper feed roller. Wait until the machine automatically feeds the paper. When you feel the machine pull in the paper, let go. Printing on thick paper, labels, envelopes or small paper 2 When the back output tray is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine.
Loading paper and documents c d Open the manual feed slot cover. e Using both hands, put one sheet of paper or one envelope in the manual feed slot until the front edge of the paper or envelope touches the paper feed roller. When you feel the machine pull in the paper, let go. Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use.
Chapter 2 Note • Put the paper into the manual feed slot with the side to be printed face up. • You can still use the machine while the scanner is up. To close the scanner, push it down with both hands. • Make sure that the print media is straight and in the proper position on the manual feed slot. If it is not, the paper may not be fed properly, resulting in a skewed printout or a paper jam. • Do not put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.
Loading paper and documents Unprintable area 2 Unprintable area for faxes and copies 2 The figures below show unprintable areas. 2 Usage 2 2 Document Size Top (1) Bottom (1) Right (2) Letter 0.16 in. (4 mm) 0.15 in. (3.95 mm) A4 0.16 in. (4 mm) 0.04 in. (1 mm) 1 Fax Copy Left (2) Letter 0.16 in. (4 mm) 0.16 in. (4 mm) A4 0.16 in. (4 mm) 0.12 in. (3 mm) 1 Note This unprintable area shown above is for a single copy or a 1 in 1 copy using Letter size paper.
Chapter 2 Acceptable paper and other print media Type and size of paper 2 Print quality may vary according to the type of paper you are using. For best results, follow the instructions below: Use paper made for plain paper copying. Use paper that is 20 to 24 lb (75 to 90 g/m2). DO NOT put different types of paper in the paper tray at the same time because it may cause paper jams or misfeeds.
Loading paper and documents Paper capacity of the paper trays Paper Tray Manual feed slot (Manual Feed) Paper size Paper types No. of sheets A4, Letter, Legal, Executive, A5, A5 (Long Edge), A6, B5 (ISO), B6 (ISO) and Folio 1. Plain paper, Thin paper and Recycled paper up to 250 [20 lb (80 g/m2)] Width: 3.0 to 8.66 in. (76.2 to 220 mm) Plain paper, Thin paper, Thick paper, Thicker paper, Bond paper, Recycled paper, Envelopes and Labels. 1 sheet [20 lb (80 g/m2)] Length: 4.57 to 16 in.
Chapter 2 Handling and using special paper The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.
Loading paper and documents Envelopes 2 Most envelopes will be suitable for your machine. However, some envelopes may have feed and print-quality problems because of the way they have been made. A suitable envelope should have edges with straight, well-creased folds and the leading edge should not be thicker than two sheets of paper. The envelope should lie flat and not be of baggy or flimsy construction.
Chapter 2 • with sealing flaps that have not been folded at purchase • with sealing flaps as shown in figure below • with each side folded as shown in figure below If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered under any Brother warranty or service agreement. Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.
Loading paper and documents Loading documents Using the automatic document feeder (ADF) a 2 Unfold the ADF document output support flap (1) and the ADF support flap (2). 2 2 2 The ADF can hold up to 35 pages and feeds each sheet individually. Use standard 20 lb (80 g/m2) paper and always fan the pages before putting them in the ADF. Recommended environment Temperature: 68F to 86F (20C to 30C) Humidity: 50% - 70% Paper: Xerox 4200 (20 lb/Letter) 1 2 b c Fan the pages well.
Chapter 2 Using the scanner glass You can use the scanner glass to fax, copy or scan pages of a book one page at a time. Documents can be up to 8.5 in. wide and 11.7 in. long (215.9 mm wide and 297 mm long). Note To use the scanner glass, the ADF must be empty. a b 24 Lift the document cover. Using the document guidelines on the left and top, place the document face down in the upper left corner of the scanner glass. 2 c Close the document cover.
3 General Setup Mode Timer 3 3 Paper settings 3 The machine has three mode keys on the control panel: FAX, SCAN, and COPY. Paper Type You can set how much time the machine takes after the last Copy or Scan operation to return to Fax mode. If you choose Off, the machine will stay in the mode you used last. Set up the machine for the type of paper you are using. This will give you the best print quality.
Chapter 3 Volume settings Ring volume 3 3 You can also change the ring volume through the menu: Volume 1.Ring c Press Stop/Exit. Beeper volume When the beeper is on, the machine will beep when you press a key, make a mistake, or after you send or receive a fax. You can choose a range of volume levels, from High to Off. a Press Menu, 1, 3, 2. Volume 2.Beeper b Press a or b to choose Off, Low, Med or High. Press OK. c Press Stop/Exit. 26 b Press a or b to choose Off, Low, Med or High.
General Setup Automatic daylight savings time Ecology features 3 3 Toner Save 3 You can set the machine to change automatically for Daylight Savings Time. It will set itself forward one hour in the Spring, and back one hour in the Fall. You can save toner using this feature. When you set Toner Save to On, print appears lighter. The default setting is Off. a a Press Menu, 1, 4. 3 Press Menu, 1, 5, 1. Ecology 1.Toner Save General Setup 4.Auto Daylight b Press a or b to choose On or Off.
Chapter 3 LCD Contrast You can change the contrast to make the LCD look lighter or darker. a Press Menu, 1, 6. General Setup 6.LCD Contrast b c Press a to make the LCD darker. Or, press b to make the LCD lighter. Press OK. Press Stop/Exit. 3 Dial Prefix 3 The Dial Prefix setting will automatically dial a predefined number before every fax number you dial. For example: If your telephone system requires a 9 to dial an outside number use this setting to automatically dial 9 for every fax you send.
4 Security features Secure Function Lock 2.0 (MFC-9325CW only) 4 Secure Function Lock lets you restrict Public access to the following machine functions: Fax Tx Fax Rx Copy Scan USB Direct PC Print Color Print This feature also prevents users from changing the Default settings of the machine by limiting access to the Menu settings. Before using the security features you must first enter an administrator password. Access to restricted operations can be enabled by creating a restricted user.
Chapter 4 Changing the password for the administrator a 4 Press Menu, 1, 7, 1. Security 1.Function Lock b Press a or b to choose Set Password. Press OK. c Enter the registered four-digit password. Press OK. d Enter a four-digit number for the new password. Press OK. e f 30 If the LCD shows Verify: re-enter the new password. Press OK. Press Stop/Exit. Setting up the public user mode Public user mode restricts the functions that are available for Public users.
Security features Setting up restricted users 4 You can set up users with restrictions and a password for functions that are available to them. You can set up more advanced restrictions, such as by page count or PC user login name, through Web Based Management. (For more information, see the Network User’s Guide on the CD-ROM.) You can set up to 25 restricted users with restrictions and a password. a Press Menu, 1, 7, 1. Security 1.Function Lock b Press a or b to choose Setup ID. Press OK.
Chapter 4 Switching Users This setting allows you to switch between registered restricted users or Public mode when Secure Function Lock is turned on. Changing to the restricted user Mode a Hold down Shift as you press Secure. Change ID user 1 b Press a or b to choose your name. Press OK. c Enter your four-digit password. Press OK. Note If you press a Mode key that is restricted, Access Denied will appear on the LCD and then the machine will ask your name.
Security features Setting up the password 4 Note • If you forget the Memory Security password, please call Brother Customer Service (See Brother numbers on page i.). Turning memory security on a Enter a four-digit number for the password using numbers 0-9. Press OK. c Re-enter the password when the LCD shows Verify:. Press OK. d Press Stop/Exit. Changing your memory security password a Press Menu, 1, 7, 1. 4 Security 1.Mem Security Press Menu, 1, 7, 1. Security 1.
Chapter 4 Setting Lock Setting Lock lets you set a password to stop other people from accidentally changing your machine settings. Make a careful note of your password. If you forget it, you will have to reset the passwords stored in the machine. Please call your administrator or Brother Customer Service.
Security features Turning Setting Lock on/off 4 Restricting dialing 4 If you enter the wrong password when following the instructions below, the LCD will show Wrong Password. Re-enter the correct password. This feature is to prevent users from sending a fax or call to a wrong number by mistake. You can set the machine to restrict dialing by using the dial pad, One Touch or Speed Dial. Turning Setting Lock on If you choose Off, the machine does not restrict any dialing method.
Chapter 4 Speed Dial restriction a Press Menu, 2, 6, 3. Dial Restrict. 3.Speed Dial b Press a or b to choose Off, Enter # twice or On. Press OK. c Press Stop/Exit. Note • The Enter # twice setting will not work if you use an external phone or press Hook before entering the number. You will not be asked to re-enter the number. • You can not restrict dialing when you use Redial/Pause.
Section II Fax Sending a fax Receiving a fax Telephone services and external devices Dialing and storing numbers Remote Fax Options (black & white only) Polling Printing reports II 38 46 53 63 72 79 81
5 Sending a fax How to fax 5 Entering fax mode To enter fax mode press key will glow blue. 5 (FAX), and the Sending a fax from the ADF 5 Using the ADF to send your faxes is the easiest way. To cancel a fax in progress press Stop/Exit. a Make sure you are in Fax mode b Place your document face up, top edge first in the ADF until the LCD display changes and you feel it touch the rollers. c d .
Sending a fax g Broadcasting (black & white only) Your machine will automatically send the fax. Note 5 Broadcasting lets you send the same fax message to more than one fax number. You can include Groups, One Touch, Speed Dial numbers and up to 50 manually dialed numbers in the same broadcast. When faxing multiple pages from the scanner glass, real time transmission should be set to Off. (See Real Time Transmission on page 43.
Chapter 5 Canceling a Broadcast in progress a b Press Menu, 2, 7. The LCD will show the Broadcast job number followed by the fax number (or name) being dialed (for example, #001 0123456789). Press OK. The LCD will show the following message: #001 0123456789 1.Clear 2.
Sending a fax Electronic cover page (black & white only) This feature will not work unless you have already programmed your Station ID. (See the Quick Setup Guide.) You can automatically send a cover page with every fax. Your cover page includes your Station ID, a comment, and the name (or number) stored in the One Touch or Speed Dial memory. By choosing Next Fax:On you can also display the number of pages on the cover page. You can choose one of the following preset comments. 1.Comment Off 2.
Chapter 5 Send a cover page for all faxes 5 You can set the machine to send a cover page whenever you send a fax. a Make sure you are in Fax mode b Press Menu, 2, 2, 7. Press a or b to choose On (or Off). Press OK. d Press a or b to choose a comment. Press OK. . If your document is very light or dark, changing the contrast may improve the quality of the fax. Use Dark to make the faxed document lighter. Use Light to make the faxed document darker.
Sending a fax To change the default Fax Resolution setting a Make sure you are in Fax mode b Press Menu, 2, 2, 2. . Setup Send 2.Fax Resolution c Press a or b to choose the resolution you want. Press OK. Note You can choose four different resolution settings for black & white faxes and two for color. Black & white: Standard: Suitable for most typed documents. Fine: Good for small print and transmits a little slower than Standard resolution. S.
Chapter 5 Sending in real time for all faxes a Make sure you are in Fax mode b Press Menu, 2, 2, 5. 5 . Press a or b to choose On. Press OK. Sending in real time for the next fax only a Make sure you are in Fax mode b Press Menu, 2, 2, 5. a Make sure you are in Fax mode b c Load your document. d . Overseas Mode Load your document. Press Menu, 2, 2, 9. Setup Send 9.Overseas Mode d 44 The number of pages you can scan into the memory depends on the amount of data printed on each page.
Sending a fax Checking and canceling waiting jobs 5 Check which jobs are still waiting in the memory to be sent. If there are no jobs, the LCD will show No Jobs Waiting. You can cancel a fax job that is stored and waiting in the memory. a b Press Menu, 2, 7. The number of jobs still to be sent will be displayed. Do one of the following: Load your document. d e Dial the fax number you want to call. Make sure you are in Fax mode . Load your document. 5 Press Black Start or Color Start.
6 Receiving a fax Choose the correct Receive Mode The correct Receive Mode is determined by the external devices and telephone subscriber services (Voice Mail, Distinctive Ring, etc.) you have (or will be using) on the same line as the Brother machine.
Receiving a fax To set the receive mode follow the instructions below: a Press Menu, 0, 1. Initial Setup 1.Receive Mode b Press a or b to choose the receive mode. Press OK. c Press Stop/Exit. The LCD will display the current receive mode.
Chapter 6 Using receive modes 6 External TAD External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be handled in the following ways: Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before using these modes. (See Ring Delay on page 49.) Faxes will be automatically received. Fax Only 6 Fax Only mode will automatically answer every call as a fax.
Receiving a fax Receive Mode settings Ring Delay 6 The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only and Fax/Tel modes. If you have external or extension telephones on the same line as the machine, keep the Ring Delay setting of 4. (See Easy Receive on page 50.) a Make sure you are in Fax mode b Press Menu, 2, 1, 1. . Setup Receive 1.
Chapter 6 Easy Receive 6 If Easy Receive is On: 6 The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest. If Easy Receive is Off: Note • If this feature is set to On, but your machine does not connect a fax call when you lift an extension telephone handset, press the fax receive code l51.
Receiving a fax Additional receiving operations Setting the Fax Receive Stamp (black & white only) Printing a reduced incoming fax If you choose On, the machine automatically reduces each page of an incoming fax to fit on one page of A4, Letter, Legal or Folio size paper. You can set the machine to print the received date and time in the top center of each received fax page. 6 a Make sure you are in Fax mode b Press Menu, 2, 1, 8. c Press a or b to choose On or Off. Press OK.
Chapter 6 Printing a fax from the memory 6 If you are using the Fax Storage feature (Menu, 2, 5, 1), you can still print a fax from the memory when you are at your machine. (See Fax Storage on page 73.) a Press Menu, 2, 5, 3. Remote Fax Opt 3.Print Fax b c Press Start. Press Stop/Exit. Receiving faxes into memory when the paper tray is empty (black & white only) As soon as the paper tray becomes empty during fax reception, the LCD shows No Paper and begins receiving faxes into the machine’s memory.
7 Telephone services and external devices Telephone line services Voice Mail If you have Voice Mail on the same telephone line as your Brother machine, Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. For example, if your Voice Mail is set to answer after 4 rings and your Brother machine is set to answer after 2 rings, then your Brother machine will answer first. This will prevent callers from being able to leave a message in your Voice Mail.
Chapter 7 Distinctive Ring 7 Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term "Distinctive Ring," but telephone companies market the service under a variety of names, such as Smart Ring, Ring Master or Ident-a-Ring. This service establishes a second telephone number on the same line as your existing telephone number, and each number has its own ring pattern.
Telephone services and external devices Before you choose the ring pattern to register You can only register one Distinctive Ring pattern with the machine. Some ring patterns cannot be registered. The ring patterns below are supported by your Brother machine. Register the one your telephone company gives you. Ring Pattern Rings 1 long-long 2 short-long-short 3 short-short-long 4 very long (normal pattern) Note • Ring Pattern #1 is often called Short-Short and is the most commonly used.
Chapter 7 Turning off distinctive ring a Press Menu, 2, 0, 2. Miscellaneous 2.Distinctive b Press a or b to choose Off. Press OK. c Press Stop/Exit. Note If you do not want to receive faxes on your Distinctive Ring number, you can turn off Distinctive Ring. The machine will stay in Manual receive mode so you will need to set the Receive Mode again. (See Choose the correct Receive Mode on page 46.
Telephone services and external devices Viewing the Caller ID List 7 Your machine stores information for the last thirty calls in the Caller ID list. You can view or print this list. When the thirty-first call comes in to the machine, it replaces information about the first call. a Press Menu, 2, 0, 3. Press a or b to choose Display#. Press OK. The Caller ID of the last call will appear on the display. If no ID is stored, the beeper will sound and No Caller ID will appear on the display.
Chapter 7 Connections The external TAD must be plugged into the back of the machine, into the jack labeled EXT. Your machine cannot work properly if you plug the TAD into a wall jack (unless you are using Distinctive Ring). a b Plug the telephone line cord from the telephone wall jack into the back of the machine, in the jack labeled LINE. Plug the telephone line cord from your external TAD into the back of the machine, in the jack labeled EXT.
Telephone services and external devices Special line considerations Roll over telephone lines 7 7 A roll over telephone system is a group of two or more separate telephone lines that pass incoming calls to each other if they are busy. The calls are usually passed down or “rolled over” to the next available telephone line in a preset order. RJ14 Your machine can work in a roll over system as long as it is the last number in the sequence, so the call cannot roll away.
Chapter 7 External and extension telephones Plug one end of the second telephone line cord for your TAD into the L2 jack of the two-line TAD. Plug the other end into the EXT. jack on the left side of the machine. 1 Using external and extension telephones 2 Using extension telephones 3 1 Triplex Adapter 2 Two Line Telephone 3 External Two Line TAD 4 Machine We cannot guarantee that your machine will operate properly under all circumstances when connected to a PBX.
Telephone services and external devices For Fax/Tel mode only 7 When the machine is in Fax/Tel mode, it will use the F/T Ring Time (pseudo/double-ringing) to alert you to pick up a voice call. If you are at an extension telephone, you will need to lift the handset during the F/T Ring Time and then press #51 between the pseudo/double rings. If no one is on the line, or if someone wants to send you a fax, send the call back to the machine by pressing l51.
Chapter 7 Changing the Remote Codes 7 The preset Fax Receive Code is l51. The preset Telephone Answer Code is #51. If you are always disconnected when accessing your External TAD, try changing the three-digit remote codes, for example ### and 999. a b Make sure you are in Fax mode . Press Menu, 2, 1, 4. Setup Receive 4.Remote Codes c Press a or b to choose On (or Off). Press OK. d If you chose On in step c, enter the new Fax Receive Code. Press OK. e Enter the new Telephone Answer Code.
8 Dialing and storing numbers How to dial 8 You can dial in any of the following ways. Manual dialing 8 8 Speed dialing 8 Press (Address Book) and then the three digit Speed Dial number. (See Storing Speed Dial numbers on page 66.) Use the dial pad to enter all the digits of the telephone or fax number. Three-digit number Note One touch dialing 8 If the LCD shows Register Now? when you enter a One Touch or a Speed Dial number, it means that a number is not stored there.
Chapter 8 Search 8 You can search alphabetically for names you have stored in the One Touch and Speed Dial memories. (See Storing One Touch Dial numbers on page 65 and Storing Speed Dial numbers on page 66.) a Press b Press the dial pad key for the first few letters of the name. (Use the chart on Entering text on page 219 to help you enter letters.) Press OK. Press a or b to scroll until you find the name you are looking for. Press OK. d Press Black Start or Color Start.
Dialing and storing numbers Storing One Touch Dial numbers Your machine has 4 One Touch keys where you can store 8 fax or telephone numbers for automatic dialing. To access numbers 5 to 8, hold down Shift as you press the One Touch key. If you downloaded I-FAX, Fax/Tel and E-mail options 8 a Press the One Touch key where you want to store the number. If a number is not stored there, the LCD shows Register Now?. Press 1 to choose Yes. b Press a or b to select Fax/Tel, E-Mail or IFAX. Press OK.
Chapter 8 e If you want to save a fax/scan resolution along with the number, choose one of the following: If you selected Fax/Tel in step b, press a or b to select Std, Fine, S.Fine or Photo. Press OK. If you selected E-Mail in step b, press a or b to select Color100dpi, Color200dpi, Color300dpi, Color600dpi, Gray100dpi, Gray200dpi, Gray300dpi, B&W200dpi or B&W200x100.
Dialing and storing numbers If you downloaded I-FAX, Fax/Tel and E-mail options a e Press (Address Book) and enter a three-digit Speed Dial location number (001-200). If a number is not stored there, the LCD shows Register Now? Press 1 to choose Yes. b Press a or b to select Fax/Tel, E-Mail or IFAX. Press OK. c Choose one of the following: If you selected Fax/Tel in step b, press a or b to select Std, Fine, S.Fine or Photo. Press OK.
Chapter 8 Changing One Touch and Speed Dial numbers If you try to store a One Touch or Speed Dial number over an existing number, the LCD will show the name or number already stored there. If your machine has a scheduled job or you have set a fax forwarding number, the LCD will ask you if you want to change the number. a Do one of the following: To change a stored One Touch number, press Menu, 2, 3, 1. Press OK. e 8 To store the fax resolution, press a or b to select Std, Fine, S.Fine or Photo.
Dialing and storing numbers e f Press d or c to position the cursor under the character you want to change, and then press Clear/Back to delete it. Repeat for each character you want to delete. Use the dial pad to enter a group number (01 to 20). Press OK. d To add One Touch or Speed Dial numbers follow the instructions below: Follow the directions beginning in step e in Storing One-Touch dial numbers and Storing Speed-Dial numbers.
Chapter 8 If you downloaded I-FAX, Fax/Tel and E-mail options a g Enter the name using the dial pad (up to 15 characters). Use the chart on Entering text on page 219 to help you enter letters. Press Menu, 2, 3, 3. Address Book 3.Setup Groups b Press OK. Choose an empty location where you want to store the group in one of the following ways: Press a One Touch key. Press OK to store the group without a name. h Press (Address Book) and then enter the three-digit Speed Dial location.
Dialing and storing numbers Dialing access codes and credit card numbers 8 You can combine more than one Quick Dial number when you dial. This feature may be useful if you need to dial an access code for a cheaper rate from another long distance carrier. For example, you might have stored ‘555’ on Speed Dial #003 and ‘7000’ on Speed Dial #002. You can use them both to dial ‘555-7000’ if you press the following keys: Press (Address Book), 003. Press (Address Book), 002 and Black Start or Color Start.
9 Remote Fax Options (black & white only) d Remote Fax Options ARE NOT available for color fax. Remote Fax Options let you receive faxes while you are away from the machine. Press a or b to choose On or Off. Press OK. Backup Print On e You can use only one Remote Fax Option at a time. Press Stop/Exit. IMPORTANT Fax Forwarding The Fax Forwarding feature lets you automatically forward your received faxes to another machine. a Press Menu, 2, 5, 1. Remote Fax Opt 1.
Remote Fax Options (black & white only) Paging When Paging is chosen, the machine dials the cell phone number you programmed. This activates your cell phone or pager so you will know that you have a fax message in the machine’s memory. a Press Menu, 2, 5, 1. Remote Fax Opt 1.Fwd/Page/Store b Press a or b to choose Paging. Press OK. c Enter your cell phone number followed by # # (up to 20 digits).Press OK. Do not include the area code if it is the same as that of your machine.
Chapter 9 PC Fax Receive 9 If you turn on the PC Fax Receive feature your machine will store received faxes in memory and send them to your PC automatically. You can then use your PC to view and store these faxes. Even if you have turned off your PC (at night or on the weekend, for example), your machine will receive and store your faxes in its memory.
Remote Fax Options (black & white only) Changing Remote Fax Options The LCD will ask you the following message: 9 Backup Print On If received faxes are left in your machine’s memory when you change to another Remote Fax Option, the LCD will ask you the following message: Erase All Fax? 1.Yes 2.No or Print All Fax? 1.Yes 2.No If you press 1, faxes in the memory will be erased or printed before the setting changes. If a backup copy has already been printed it will not be printed again.
Chapter 9 Remote retrieval 9 The remote retrieval feature lets you retrieve your stored fax messages when you are not at the machine. You can call your machine from any touch tone telephone or fax machine, then use the Remote Access Code to retrieve your messages. Setting a Remote Access Code 9 Using your Remote Access Code a Dial your fax number from a telephone or another fax machine using touch tone.
Remote Fax Options (black & white only) Retrieving fax messages a Dial your fax number from a telephone or another fax machine using touch tone. b When your machine answers, immediately enter your Remote Access Code (3 digits followed by l). If you hear one long beep, you have messages. c When you hear two short beeps, use the dial pad to press 9 6 2.
Chapter 9 Remote fax commands Follow the commands below to access features when you are away from the machine. When you call the machine and enter your Remote Access Code (3 digits followed by l), the system will give two short beeps and you must enter a remote command. Remote commands 95 Change the fax forwarding, paging or fax storage settings 1 OFF You can choose Off after you have retrieved or erased all your messages. 2 Fax Forwarding One long beep means the change is accepted.
10 Polling 10 Polling lets you set up your machine so other people can receive faxes from you, but they pay for the call. It also lets you call somebody else’s fax machine and receive a fax from it, so you pay for the call. The polling feature needs to be set up on both machines for this to work. Not all fax machines support polling. Polling receive 10 Sequential polling Sequential polling lets you request documents from several fax machines in one operation.
Chapter 10 Polled transmit (black & white only) Note 10 Polled transmit lets you set up your machine to wait with a document so another fax machine can call and retrieve it. Setup for polled transmit a Make sure you are in Fax mode b c Load your document. Press Menu, 2, 2, 6. Setup Send 6.Polled TX d Press a or b to choose On (or Off). Press OK. e Press 2 to choose 2.No if you do not want to enter more settings when the LCD asks you the following message: Other Settings 1.Yes 2.
11 Printing reports Fax reports a Press Menu, 2, 4, 1. 11 Report Setting 1.Transmission You need to set up the Transmission Verification Report and Journal Period using the Menu keys. Transmission verification report 11 b Press a or b to choose On, On+Image, Off or Off+Image. Press OK. c Press Stop/Exit. 11 You can use the Transmission Verification Report as proof that you sent a fax.
Chapter 11 Fax Journal 11 Reports You can set the machine to print a fax journal (activity report) at specific intervals (every 50 faxes, 6, 12 or 24 hours, 2 or 7 days). The default setting is Every 50 Faxes, this means that your machine will print the journal when the machine has stored 50 jobs. The following reports are available: If you set the interval to Off, you can still print the report by following the steps on the next page. 2 Help List a 3 Tel Index List Press Menu, 2, 4, 2.
Printing reports How to print a report 11 MFC-9325CW: a Press Menu, 6. Select ab or OK 6.Print Reports b Do one of the following: Press a or b to choose the report you want. Press OK. Enter the number of the report you want to print. For example, press 2 to print the Help List. c d Press Black Start or Color Start. Press Stop/Exit. MFC-9125CN: a b Press Reports. Do one of the following: Press a or b to choose the report you want. Press OK.
Chapter 11 84
Section III Copy Making copies III 86
12 Making copies How to copy Entering copy mode Press Stack/Sort 2 Copy ratio and Copy layout 3 Contrast 4 Quality 5 Number of copies Making a single copy a Make sure you are in Copy mode b Load your document in the ADF or on the scanner glass. c Press Black Start or Color Start. 86 12 Making multiple copies 12 a Make sure you are in Copy mode b c Load your document in the ADF. d Press Black Start or Color Start. (COPY) to enter Copy mode. 1 12 12 .
Making copies Copy options (temporary settings) To enlarge or reduce the next copy follow the instructions below: 12 When you want to quickly change the copy settings temporarily for the next copy, use the temporary Copy keys. You can use different combinations. The machine returns to its default settings one minute after copying, unless you have set the Mode Timer to 30 seconds or less. (See Mode Timer on page 25.
Chapter 12 Using the Options key 12 Use the Options key to quickly set the following copy settings temporarily for the next copy.
Making copies Improving copy quality 12 You can choose from a range of quality settings. The default setting is Auto. Auto is the recommended mode for ordinary printouts. Suitable for documents that contain both text and photographs. Photo Suitable for copying photographs. Text Suitable for documents containing only text. To temporarily change the quality setting, follow the steps below: Make sure you are in Copy mode b c Load your document. d e Press Quality. f .
Chapter 12 To change the default setting follow the steps below: a Press Menu, 3, 3. c Press a or b to increase or decrease the contrast. Press OK. a Press Stop/Exit. b Press a or b to choose 1.Red, 2.Green, or 3.Blue. Press OK. c Press a or b to increase or decrease the color saturation. Press OK. d Return to step b to choose the next color. Or press Stop/Exit.
Making copies Making N in 1 copies (page layout) h Place the next page on the scanner glass. Press OK. Repeat steps g and h for each page of the layout. i After all the pages have been scanned, press 2 in step g to finish. 12 You can reduce the amount of paper used when copying by using the N in 1 copy feature. This allows you to copy two or four pages onto one page, which lets you save paper.
Chapter 12 If you are copying from the scanner glass: Insert your document face down in the direction shown below: 2 in 1 (P) 2 in 1 (L) 4 in 1 (P) 4 in 1 (L) 12 Out of memory message If the memory becomes full while you are making copies, the LCD message will guide you through the next step.
Section IV Direct printing Printing photos from a digital camera (MFC-9325CW only) 94 Printing data from a USB Flash memory drive (MFC-9325CW only) 99 IV
13 Printing photos from a digital camera (MFC-9325CW only) Using PictBridge Setting your digital camera 13 13 13 Make sure your camera is in PictBridge mode. The following PictBridge settings may be available from the LCD of your PictBridge compatible camera. Depending on your camera some of these settings may not be available. Your Brother machine supports the PictBridge standard, allowing you to connect to and print photos directly from any PictBridge compatible digital camera.
Printing photos from a digital camera (MFC-9325CW only) a Printing images Press Menu, 5, 3. USB Direct I/F 3.PictBridge b To set the PictBridge settings, press a or b to choose 1.Paper Size, 2.Orientation, 3.Date & Time, 4.File Name, or 5.Print Quality. Press OK. c Press a or b to choose an option for each menu setting. Press OK. Repeat b to c for each PictBridge setting. d Press Stop/Exit.
Chapter 13 IMPORTANT • To prevent damage to your machine, do not connect any device other than a digital camera or USB flash memory drive to the USB direct interface. • DO NOT remove the digital camera from the USB direct interface until the machine has finished printing. DPOF printing Printing images with Secure Function Lock 2.0 enabled (MFC-9325CW only) For more information about Secure Function Lock 2.0, see Chapter 11 of the Network User’s Guide on the CD-ROM we have supplied.
Printing photos from a digital camera (MFC-9325CW only) Note If your ID has restricted options, the following messages appear on the LCD. Message Meaning Access Denied Printing documents directly from a camera to the Brother machine is restricted. Limit Exceeded The number of pages you are allowed to print is exceeded. The print job will be canceled. IMPORTANT DO NOT remove the digital camera from the USB direct interface until the printer has finished printing.
Chapter 13 Connecting a camera as a storage device Even if your camera is not in PictBridge mode, or does not support PictBridge, you can connect your camera as a normal storage device. This enables you to print photos from your camera. Follow the steps in Printing data directly from the USB Flash memory drive (MFC-9325CW only) on page 100. (If you would like to print photos in PictBridge mode, see Setting your digital camera on page 94.
14 Printing data from a USB Flash memory drive (MFC-9325CW only) With the Direct Print feature, you do not need a computer to print data. You can print by just plugging your USB Flash memory drive into the machine’s USB direct interface. 14 Creating a PRN or PostScript® 3™ file for direct printing 14 Note Some USB Flash memory drives may not work with the machine. Supported file formats Note The screens in this section may vary depending on your application and operating system.
Chapter 14 Printing data directly from the USB Flash memory drive (MFC-9325CW only) a c Do one of the following: Press a or b to choose a setting you need to change and press OK, and then press a or b to choose an option for the setting and press OK. If you do not need to change the current default settings, go to step d. 14 Connect your USB Flash memory drive to the USB direct interface (1) on the front of the machine. The Direct key will light up. Press Direct.
Printing data from a USB Flash memory drive (MFC-9325CW only) f Press Black Start or Color Start to print the data. IMPORTANT • To prevent damage to your machine, DO NOT connect any device other than a digital camera or USB Flash memory drive to the USB direct interface. • DO NOT remove the USB Flash memory drive or digital camera from the USB direct interface until the machine has finished printing. Note Printing data directly from the USB flash memory drive with Secure Function Lock 2.
Chapter 14 Note Note If your ID has the restricted options, the following messages appear on the LCD. Message Meaning Access Denied Printing documents directly from the USB flash memory drive to the Brother machine is restricted. Limit Exceeded The number of pages you are allowed to print is exceeded. The print job will be canceled. No Permission Printing color documents is restricted. The print job will be canceled. Mono Print Only Printing color documents is restricted.
Printing data from a USB Flash memory drive (MFC-9325CW only) i Press the dial pad key to enter the number of copies you want. Press OK. Copies = 1 j Press Black Start or Color Start to print the data. IMPORTANT DO NOT remove the USB flash memory from the USB direct interface until the printer has finished printing.
Chapter 14 104
Section V Software Software and Network features V 106
15 Software and Network features The User’s Guide on the CD-ROM includes the Software User’s Guide and Network User’s Guide for features available when connected to a computer (for example, printing and scanning). These guides have easy to use links that, when clicked, will take you directly to a particular section.
Section VI Appendixes Safety and legal Options Troubleshooting and routine maintenance Menu and features Specifications Glossary VI 108 125 128 197 221 240
A Safety and legal Compilation and Publication A A Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice.
Safety and legal DO NOT put the product in a location where any slot or opening in the product is obstructed or blocked. These slots and openings are provided for ventilation. Blocking the product’s ventilation could create a risk of overheating and/or fire. Instead: • Keep a gap of roughly 4 inches (100 mm) between the ventilation hole and the wall. • Place the product on a solid surface. • DO NOT place this product on a bed, sofa, rug, or other similar soft surface.
IMPORTANT • DO NOT place your product next to devices that contain magnets or generate magnetic fields. Doing so may interfere with the operation of the product, causing print quality problems. • DO NOT place your product next to sources of interference, such as speakers or the base units of non Brother cordless telephones. Doing so may interfere with the operation of the product’s electronic components. • DO NOT connect your product to an AC power outlet controlled by wall switches or automatic timers.
Safety and legal To use the product safely A Please keep these instructions for later reference and read them before attempting any maintenance. If you do not follow these safety instructions, there is a possibility of a fire, electrical shock, burn or suffocation. WARNING ELECTRICAL HAZARDS Failure to follow the warnings in this section may create the risk of an electrical shock. In addition, you could create an electrical short, which may create the risk of a fire.
This product should be connected to an AC power source within the range indicated on the rating label. DO NOT connect it to a DC power source or inverter. If you are not sure what kind of power source you have, contact a qualified electrician. Always disconnect all cables from the wall outlet before servicing, modifying or installing the equipment. Power Cord Safety: • This product is equipped with a 3-wire grounded plug. This plug will only fit into a grounded power outlet. This is a safety feature.
Safety and legal FIRE HAZARDS DO NOT use flammable substances, any type of spray, or an organic solvent/liquid that containing alcohol or ammonia to clean the inside or outside of the product. Doing so could cause a fire. Instead, use only a dry, lint-free cloth. See Routine maintenance on page 157 for more information on how to clean the product. DO NOT attempt to operate this product with a paper jam or with stray pieces of paper inside the product.
HOT SURFACE After you have just used the product, some internal parts will be extremely hot. To prevent injury, DO NOT touch the shaded parts shown in the illustration, when you open the top or back cover (back output tray) of the machine. DO NOT touch the shaded parts shown in the illustration. These rollers may be rotating at high speed and can pinch or entrap your hand. This product is heavy and weighs approximately 50.5 lb (22.9 kg).
Safety and legal CAUTION DO NOT put your hands on the edge of the product under the document cover, the scanner, or the top cover as shown in the illustrations. Doing this may cause injury to your fingers by pinching them. DO NOT put your fingers in the areas shown in the illustrations. Doing this may cause injury to your fingers by pinching them.
IMPORTANT DO NOT remove or damage the caution labels located on or in the product. Note Lightning and power surges can damage this product. We recommend that you use a quality surge protection device on the AC power line and any telephone (RJ-11) or Ethernet (RJ-45) cable plugged into the product, or that you unplug the cords during a lightning storm.
Safety and legal Important safety instructions A A 1 Read all of these instructions. 2 Save these instructions for later reference. 3 Follow all warnings and instructions marked on the product. 4 Be careful not to inhale toner. 5 DO NOT place anything in front of the product that will block printed pages or received faxes. DO NOT place anything in the path of printed pages or received faxes. 6 Wait until pages have exited the product before picking them up.
Regulation Standard telephone and FCC notices These notices are in effect on models sold and used in the United States only. When programming emergency numbers or making test calls to emergency numbers: Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up. Perform these activities in the off-peak hours, such as early morning or late evening. This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
Safety and legal If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, call your telephone company or a qualified installer. A If you are not able to solve a problem with your product, call Brother Customer Service.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Safety and legal EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) A A NOTICE This product meets the applicable Industry Canada technical specifications. Ce produit est conforme aux caractéristiques techniques appropriées d’Industrie Canada. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface.
International ENERGY STAR® Qualification Statement The purpose of the International ENERGY STAR® Program is to promote the development and popularization of energy-efficient office equipment. As an ENERGY STAR® Partner, Brother Industries, Ltd. has determined that this product meets the ENERGY STAR® specifications for energy efficiency.
Safety and legal Trademarks A A The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Microsoft, Windows, Windows Server, Outlook and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and/or other countries. Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the United States and other countries.
Legal limitations for copying Color reproductions of certain documents are illegal and may result in either criminal or civil liability. The listing below is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you consult with the appropriate authority or advisor with regard to the specific document.
B Options Options B B B This machine has the following optional accessory. You can increase the capabilities of the machine with this item.
Memory board MFC-9325CW and MFC-9125CN have 64 MB of standard memory. They also have one slot for optional memory expansion. You can increase the memory up to a maximum of 576 MB by installing one SO-DIMM (Small Outline Dual In-line Memory Module). When you add the optional memory, it increases the performance for both copier and printer operations.
Options e Hold the SO-DIMM by the edges and align the notches in the SO-DIMM with the protrusions in the slot. Insert the SO-DIMM diagonally (1), then tilt it toward the interface board until it clicks into place (2). 1 f B 2 Put the metal (2) and then the plastic (1) SO-DIMM covers back on. 2 1 g Plug the machine’s power cord back into the AC power outlet first, and then connect the interface cable. h Plug in the telephone line cord. Turn on the machine’s power switch.
C Troubleshooting and routine maintenance Troubleshooting C C IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. If you are having difficulty with your machine If you think there is a problem, check the chart below and follow the troubleshooting tips. You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Troubleshooting and routine maintenance Telephone line or connections Difficulties Suggestions Dialing does not work. Check for a dial tone. Change Tone/Pulse setting. (See the Quick Setup Guide.) (Canada only) Check all line cord connections. Check that the machine is plugged in and switched on. C Send a manual fax by pressing Hook or by lifting the handset of an external telephone and dialing the number. Wait to hear fax receiving tones before pressing Black Start or Color Start.
Receiving Faxes (continued) Difficulties Suggestions Cannot receive a fax. Another device or service at your location may be answering the call before your Brother machine answers. To test this, lower the ring delay setting: (continued) If the answer mode is set to Fax Only or Fax/Tel, reduce the ring delay to 1 ring. (See Ring Delay on page 49.) If the answer mode is set to External TAD, reduce the number of rings programmed on your answering machine to 2.
Troubleshooting and routine maintenance Sending faxes Difficulties Suggestions Poor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your machine’s scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner on page 158.) Transmission Verification Report says RESULT:NG. There is probably temporary noise or static on the line. Try sending the fax again.
Copy difficulties Difficulties Cannot make a copy. Suggestions Make sure that COPY on page 86.) is illuminated. (See Entering copy mode (For MFC-9325CW only) Contact your administrator to check your Secure Function Lock Settings. Vertical black line appears in copies. Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or the corona wire is dirty. (See Cleaning the scanner on page 158 and Cleaning the corona wires on page 160.) Copies are blank.
Troubleshooting and routine maintenance Printing difficulties (continued) Difficulties Suggestions The headers or footers appear when the document displays on the screen but they do not show up when it is printed. There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this. (See Unprintable area on page 17.) The machine is not printing or has stopped printing. Press Job Cancel.
Paper handling difficulties (continued) Difficulties Suggestions How do I print on envelopes? You can load envelopes from the manual feed slot. Your application must be set up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application. (See your application’s manual for more information.
Troubleshooting and routine maintenance Network difficulties (continued) Difficulties Suggestions The network scanning feature does not work. (Windows®) If you are using personal firewall software, it may be necessary to set your thirdparty Security/Firewall Software to allow Network scanning. To add port 54925 for Network scanning, enter the information below: In Name: Enter any description, for example Brother NetScan. C In Port number: Enter 54925. In Protocol: UDP is selected.
Improving the print quality If you have a print quality problem, print a test page first (Menu, 4, 2, 3). If the printout looks good, the problem is probably not the machine. Check the interface cable connections or try printing a different document. If the printout or test page printed from the machine has a quality problem, check the following steps first. And then, if you still have a print quality problem, check the chart below and follow the recommendation.
Troubleshooting and routine maintenance Examples of poor print quality White streaks or bands down the page ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789.
Examples of poor print quality Colored lines across the page ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789.
Troubleshooting and routine maintenance Examples of poor print quality Toner scatter or toner stain ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Recommendation Check the machine's environment.
Examples of poor print quality Recommendation All one color Identify the color causing the problem and put in a new drum unit. (See Replacing the drum units on page 177.) To identify the color of the drum unit, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. Color misregistration Make sure that the machine is on a solid level surface. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789.
Troubleshooting and routine maintenance Examples of poor print quality Wrinkle Recommendation Change to the recommended type of paper. Make sure that the back cover is closed properly. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Examples of poor print quality Curled or wavy Recommendation Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Other Print Options (For Windows® printer driver), Advanced options (For Windows® BR-Script printer driver), Print Settings (For Macintosh printer driver) or Printer Features (For Macintosh BR-Script printer driver) in the Software User's Guide on the CD-ROM.
Troubleshooting and routine maintenance Setting Dial Tone detection Setting the Dial Tone to Detection will shorten the Dial Tone detect pause. a (USA) Press Menu, 0, 4. (Canada) Press Menu, 0, 5. Initial Setup 4.Dial Tone b c C Telephone line interference/ VoIP C If you are having difficulty sending or receiving a fax due to possible interference on the telephone line, we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations.
Error and maintenance messages As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below. You can correct most errors and perform routine maintenance by yourself.
Troubleshooting and routine maintenance Error Message Cause Action Cooling Down The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down, and Wait for a while. Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something.
Error Message Cause Action Drum Error The corona wire on the drum unit needs to be cleaned. Clean the corona wire on the drum unit. (See Cleaning the corona wires on page 160.) It is time to replace the drum units. Replace the drum unit with a new one for the color that is indicated on the LCD. (See Replacing the drum units on page 177.) The drum unit is near the end of its life. Buy new drum units before you get a Replace Drums message.
Troubleshooting and routine maintenance Error Message Cause Action No Response/Busy The number you dialed does not answer or is busy. Verify the number and try again. No Toner The toner cartridge or the drum unit and toner cartridge assembly is not installed properly. Re-install the toner cartridge or the drum unit that is indicated on the LCD. No Waste Toner The waste toner box is not installed properly. Re-install the waste toner box. (See Replacing the waste toner box on page 185.
Error Message Cause Action Registration Registration failed. Press Black Start or Color Start and try again. Do one of the following: Turn off the machine’s power switch. Wait a few seconds, then turn it on again. Try Manual Registration, Menu, 4, 7. (See Manual Registration on page 168.) Put in a new belt unit. (See Replacing the belt unit on page 181.) If the problem continues, call Brother Customer Service.
Troubleshooting and routine maintenance Error Message Cause Action Replace Toner The toner cartridge is at the end of its life. Replace the toner cartridge for the color indicated on the LCD. (See Replacing a Toner cartridge on page 171.) Replace WT Box It is time to replace the waste toner box. Replace the waste toner box. (See Replacing the waste toner box on page 185.) Scan Unable XX The machine has a mechanical problem.
Transferring your faxes or Fax Journal report Transferring faxes to your PC C If the LCD shows: Init Unable XX You can transfer the faxes from your machine’s memory to your PC. a Make sure that you have installed MFL-Pro Suite on your PC, and then turn on PC-Fax Receiving on the PC. (For details about PC Fax Receive, see PC-FAX receiving in the Software User’s Guide on the CD-ROM.) b Make sure that you have set PC Fax Receive on the machine. (See PC Fax Receive on page 74.
Troubleshooting and routine maintenance Document jams C If the document is jammed, follow the steps below. IMPORTANT After removing a jammed document, check that no paper scraps are left in the machine that could cause another jam. Document is jammed in the top of the ADF unit a Take out any paper from the ADF that is not jammed. b c Open the ADF cover. Document is jammed under the document cover C a Take out any paper from the ADF that is not jammed. b c Lift the document cover.
Paper jams To clear paper jams, please follow the steps in this section. IMPORTANT C Paper is jammed in the Paper Tray If the LCD shows Jam Tray, follow these steps: a Pull the paper tray completely out of the machine. b Use both hands to slowly pull out the jammed paper. Please confirm that you have installed all toner cartridges and drum units in the machine. Failure to install these items or improper installation may cause a paper jam in your Brother machine.
Troubleshooting and routine maintenance b Note Pulling out the jammed paper downwards allows you to remove the paper easier. c Press down the green lever and remove the paper. Make sure the paper is below the maximum paper mark (b) of the paper tray. While pressing the green paperguide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots. (See Loading paper in the standard paper tray on page 11.
Paper is jammed at the back of the machine c C If the LCD shows Jam Rear, a paper jam occurred behind the face-up output tray. Follow these steps: a b Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet. Push down and pull the green tabs at the left and right hand sides toward you and fold down the fuser cover (1). 1 Open the back cover.
Troubleshooting and routine maintenance Paper is jammed inside the machine If the LCD shows Jam Inside, follow these steps: a b C c Take out all the drum unit and toner cartridge assemblies. Repeat this for all the drum unit and toner cartridge assemblies. Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet. Leave the machine turned off for 10 minutes to cool down.
• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. e Slide each drum unit and toner cartridge assembly into the machine. Make sure that you match the toner cartridge color to the same color label on the machine. Repeat this for all the drum unit and toner cartridge assemblies. C M Y K d Pull out the jammed paper slowly. C-Cyan M-Magenta Y-Yellow K-Black f g 156 Close the top cover.
Troubleshooting and routine maintenance Routine maintenance C Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth. WARNING Cleaning the outside of the machine a C Turn off the machine’s power switch.
e c Wipe the inside and the outside of the paper tray with a dry, lint-free soft cloth to remove dust. In the ADF unit, clean the white bar (1) and the glass strip (2) underneath it with a soft lint-free cloth moistened with water. 1 2 f Re-load the paper and put the paper tray firmly back in the machine. g Plug the machine’s power cord back into the AC power outlet first, and reconnect all cables and telephone line cord. Turn on the machine’s power switch.
Troubleshooting and routine maintenance Cleaning the LED heads C c WARNING Wipe the windows of the LED heads (1) with a dry, lint-free cloth. Be careful not to touch the windows of the LED heads (1) with your fingers. DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock. Use neutral detergents.
Cleaning the corona wires C c Take out the drum unit and toner cartridge assemblies. If you have print quality problems, clean the corona wires as follows: a Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet. b Fully open the top cover by lifting up on the handle (1).
Troubleshooting and routine maintenance d Clean the primary corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times. e Slide each drum unit and toner cartridge assembly into the machine. Make sure that you match the toner cartridge color to the same color label on the machine. C 1 Note Be sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe.
Cleaning the drum unit Small spots on the printed pages C c C If your printout has any small white or colored spots, follow the steps below to solve the problem. a Open the manual feed slot cover. b Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. Using both hands, put one blank sheet of paper in the manual feed slot until the front edge of the paper touches the paper feed roller. Wait until the machine automatically feeds the paper.
Troubleshooting and routine maintenance e Press Black Start or Color Start. The machine will pull in the piece of paper and start cleaning the drum unit. Drum Cleaning Please Wait Large spots on the printed pages C If your printout has colored spots at 3.7 in. (94 mm) intervals, follow the steps below to solve the problem. a b Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the power cord from the AC power outlet.
c See the print sample to identify the color causing the problem. The color of the spots is the color of the drum you should clean. For example, if the spots are cyan, you should clean the drum for cyan. Take out the drum unit and toner cartridge assembly of the color causing the problem. d Push down the green-labeled lock lever (1) and take the toner cartridge out of the drum unit. 1 IMPORTANT Handle the toner cartridge carefully.
Troubleshooting and routine maintenance f Turn the drum unit gear by hand while looking at the surface of the OPC drum (1). h Put the toner cartridge back firmly into the drum unit until you hear it lock into place. 1 C h g When you have found the mark on the drum that matches the print sample, wipe the surface of the OPC drum with a dry cotton swab until the dust or glue on the surface comes off. Note Make sure that you put in the toner cartridge properly or it may separate from the drum unit.
i Slide each drum unit and toner cartridge assembly into the machine. Make sure that you match the toner cartridge color to the same color label on the machine. Cleaning the paper pick-up rollers If you have paper feed problems, clean the pick-up rollers as follows: a Turn off the machine’s power switch. Unplug the power cord from the AC power outlet. b Pull the paper tray completely out of the machine.
Troubleshooting and routine maintenance d Wipe the two pick-up rollers (1) inside of the machine to remove dust. Calibration C The output density for each color may vary depending on the environment the machine is in such as temperature and humidity. Calibration helps you to improve the color density. 1 e f Put the paper tray back in the machine. Plug the machine’s power cord back into the AC power outlet. Turn on the machine’s power switch. a b c d e C Press Menu, 4, 5.
Auto Registration Registration C C If solid areas of color or images have cyan, magenta or yellow fringes, you can use the auto-registration feature to correct the problem. a b Press Menu, 4, 6, 1. c Press Stop/Exit. You can set how often the color correction (Color Calibration and Auto Registration) occurs. The default setting is Normal. The color correction process consumes some amount of the toner. a b To start, press 1. To exit, press 2.
Troubleshooting and routine maintenance Replacing the consumable items C The following messages appear on the LCD in the Ready mode. These messages provide advanced warnings to replace the consumable items before they reach the end of their life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing. LCD messages Consumable item to replace Approximate life How to replace Order No. Toner Low Toner cartridge See page 171.
You will need to replace certain parts and clean the machine regularly. LCD messages Consumable item to replace Approximate life How to replace Order No. Replace Toner Toner cartridge See page 171. TN-210BK, TN-210C, TN-210M, TN-210Y 2,200 pages 1 2 1,400 pages 1 2 Replace Drums 4 Drum units 15,000 pages 1 3 4 See page 177. DR-210CL 5 Replace Drum(X) 1 Drum unit 15,000 pages 1 3 4 See page 177.
Troubleshooting and routine maintenance Note • Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.
b Fully open the top cover by lifting up on the handle (1). d Push down the green-labeled lock lever (1) and take the toner cartridge out of the drum unit. 1 1 WARNING IMPORTANT When the scanner is open, you cannot open the top cover. c Take out the drum unit and toner cartridge assembly for the color shown on the LCD. DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.
Troubleshooting and routine maintenance IMPORTANT • We recommend that you place the drum unit and toner cartridge assembly on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
f Unpack the new toner cartridge. Gently shake it from side to side several times to distribute the toner evenly inside the cartridge. IMPORTANT • Wait to unpack the new toner cartridge until immediately before you put it in the machine. If a toner cartridge is left unpacked for a long time, the toner life will be shortened. • If an unpacked drum unit is put in direct sunlight or room light, the unit may be damaged.
Troubleshooting and routine maintenance h Put the new toner cartridge firmly into the drum unit until you hear it lock into place. C M Y K C C-Cyan M-Magenta Y-Yellow K-Black h j Close the top cover of the machine. k Plug the machine’s power cord back into the AC power outlet first, and reconnect all cables and the telephone line cord. Turn on the machine’s power switch. Note Make sure that you put in the toner cartridge properly or it may separate from the drum unit.
Drum units Order No. DR-210CL 4 pc. Drum Set or single drums DR-210CL-BK, DR-210CL-CMY A new drum unit can print approximately 15,000 A4 or Letter size single-sided pages. DR-210CL Drum Set contains 4 drum units 1 Black (DR-210CL-BK) and 3 Color (DR-210CL-CMY). DR-210CL-BK contains 1 Black drum. DR-210CL-CMY contains 1 Color drum. Drum wear and tear occurs due to use and rotation of the drum and interaction with paper, toner and other materials in the paper path.
Troubleshooting and routine maintenance Drum End Soon messages C Drums End Soon Replace the Drum Unit. Black/ Cyan/ Magenta/ Yellow. Refer to the User’s Guide. 1 If the LCD shows Drums End Soon, it means the 4 drum units are near the end of their life. Buy a new drum unit set (DR-210CL) and have it ready before you get a Replace Drums message. To replace the drum units, see Replacing the drum units on page 177.
b Fully open the top cover by lifting up on the handle (1). d Push down the green-labeled lock lever (1) and take the toner cartridge out of the drum unit. 1 1 WARNING IMPORTANT When the scanner is open, you cannot open the top cover. c Take out the drum unit and toner cartridge assembly for the color shown on the LCD. DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.
Troubleshooting and routine maintenance IMPORTANT • We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. C Note • Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge.
f Put the toner cartridge firmly into the new drum unit until you hear it lock into place. g Slide the drum unit and toner cartridge assembly into the machine. Make sure that you match the toner cartridge color to the same color label on the machine. h C IMPORTANT M Y K Make sure that you put in the toner cartridge properly or it may separate from the drum unit. C-Cyan M-Magenta Y-Yellow K-Black h 180 Close the top cover of the machine.
Troubleshooting and routine maintenance Resetting the drum counter C When you replace a drum unit with a new one, you need to reset the drum counter by completing the following steps: a Replace Belt message C When the following message appears on the LCD, you need to replace the belt unit: Replace Belt Plug the machine’s power cord back into the AC power outlet first, and reconnect all cables and telephone line cord. Turn on the machine’s power switch. b (For MFC-9325CW) Press Menu, 8, 4.
c Take out all the drum unit and toner cartridge assemblies. IMPORTANT • We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. • Handle the toner cartridge carefully.
Troubleshooting and routine maintenance d Hold the green handle of the belt unit and lift the belt unit up, then pull it out. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration.
e Unpack the new belt unit and put the new belt unit in the machine. f Slide each drum unit and toner cartridge assembly into the machine. Make sure that you match the toner cartridge color to the same color label on the machine. Repeat this for all the drum unit and toner cartridge assemblies. h C M Y K C-Cyan M-Magenta Y-Yellow K-Black g 184 Close the top cover of the machine.
Troubleshooting and routine maintenance When you replace a belt unit with a new one, you need to reset the belt unit counter by completing the following steps: a Replace WT Box message When the following message appears on the LCD, you need to replace the waste toner box: C Replace WT Box Plug the machine’s power cord back into the AC power outlet first, and reconnect all cables and telephone line cord. Turn on the machine’s power switch. b (For MFC-9325CW) Press Menu, 8, 4.
c Take out all the drum unit and toner cartridge assemblies. IMPORTANT • We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. • Handle the toner cartridge carefully.
Troubleshooting and routine maintenance d Hold the green handle of the belt unit and lift the belt unit up, then pull it out. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration.
e Remove the orange packing material and discard it. f Hold the green handle of the waste toner box and remove the waste toner box from the machine. h CAUTION Handle the waste toner box carefully in case you accidentally spill or scatter toner. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. Note Note This step is only necessary when you are replacing the waste toner box for the first time.
Troubleshooting and routine maintenance g Unpack the new waste toner box and put the new waste toner box in the machine. i Slide each drum unit and toner cartridge assembly into the machine. Make sure that you match the toner cartridge color to the same color label on the machine. Repeat this for all the drum unit and toner cartridge assemblies. C h Put the belt unit in the machine. C M Y K h C-Cyan M-Magenta Y-Yellow K-Black j Close the top cover of the machine.
Replacing periodic maintenance parts The periodic maintenance parts will need to be replaced regularly to maintain the print quality. The parts listed below will have to be replaced after printing approximately 50,000 pages 1. Please call Brother Customer Service when the following messages appear on the LCD. 1 A4 or Letter size single-sided pages. Machine Information C Checking the Serial Number C You can see the machine’s Serial Number on the LCD. a (For MFC-9325CW) Press Menu, 8, 1.
Troubleshooting and routine maintenance Checking the remaining life of parts You can see the machine’s parts life on the LCD. a (For MFC-9325CW) Press Menu, 8, 3. (For MFC-9125CN) Press Menu, 6, 3. Machine Info. 3.Parts Life b c Press a or b to choose 1.Drum, 2.Belt Unit, 3.PF Kit or 4.Fuser. Press OK. Press Stop/Exit. Note The life check will be accurate only if you have reset the part counter when you installed a new part.
How to reset the machine a (USA) Press Menu, 0, 6. (Canada) Press Menu, 0, 7. Initial Setup 6.Reset b Press a or b to choose the reset function you want to use. Press OK. c Do one of the following; C Packing and shipping the machine When you transport the machine, use the packing materials that came with your machine. If you do not pack the machine properly, you could void your warranty. The machine should be adequately insured with the carrier.
Troubleshooting and routine maintenance WARNING This machine is heavy and weighs approximately 50.5 lb. (22.9 kg). To prevent injuries use at least two people to lift the machine. Be careful not to pinch your fingers when you put the machine back down. CAUTION DO NOT touch the shaded parts shown in the illustration. C IMPORTANT If you pack the machine soon after turning off the power make sure the machine has cooled down completely. a b Turn off the machine’s power switch.
e Attach the protective cover to each of the drum unit and toner cartridge assemblies. f Put each assembly into a plastic bag and completely seal each bag. g Remove the belt unit by holding the green handle and lifting the belt unit up and out of the machine. h Remove the waste toner box from the machine, and then put it in a plastic bag and seal the bag completely. i Reinstall the belt unit back in the machine.
Troubleshooting and routine maintenance j Reinstall the original packing material in the machine. n Put the machine and the Styrofoam pieces into the carton. Match the front side of the machine to the “FRONT” mark on the Styrofoam pieces. Put the Styrofoam pieces for the drum unit and toner cartridge assemblies on the top of the machine. C k Close the top cover. o l Put the waste toner box and one drum unit and toner cartridges assembly in the Styrofoam piece.
p Put the four carton trays on the top. Note If you are returning your machine to Brother as part of the Exchange Service, pack only the machine. Keep all separate parts, including the drum unit and toner cartridge assemblies, and printed materials to use with your ‘Exchange’ machine. q 196 Close the carton and tape it shut.
D Menu and features On-screen programming D Menu keys D D Your machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys. We have created step by step on-screen instructions to help you program your machine. Simply follow the steps as they guide you through the menu selections and programming options. Menu table D Access the menu. D You can program your machine by using the Menu table on page 199. These pages list the menu selections and options.
How to access the menu mode a b Press Menu. Choose an option. MFC-9125CN: Press 1 for General Setup menu. Press 2 for Fax menu. Press 3 for Copy menu. Press 4 for Printer menu. Press 5 for Network menu. Press 6 for Machine Info. menu. Press 9 for Service menu. 1 Press 0 for Initial Setup menu. MFC-9325CW: Press 1 for General Setup menu. Press 2 for Fax menu. Press 3 for Copy menu. Press 4 for Printer menu. Press 5 for USB Direct I/F menu. Press 6 for Print Reports menu.
Menu and features Menu table D The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit D Main Menu Submenu Menu Selections Options Descriptions 1.General Setup 1.Mode Timer — 0 Sec Sets the time to return to Fax mode and the time the machine will change from individual user to public user when using Secure Function Lock. 25 Sets the type of paper in the paper tray. 25 Sets the size of the paper in the paper tray.
Main Menu Submenu Menu Selections Options Descriptions 1.General Setup 3.Volume 1.Ring Off Adjusts the ring volume. 26 Adjusts the volume level of the beeper. 26 Adjusts the speaker volume. 26 Changes for Daylight Savings Time automatically. 27 Increases the page yield of the toner cartridge. 27 Conserves power. 27 Adjusts the contrast of the LCD. 28 — Stops unauthorized users from most operations except receiving faces into the memory.
Menu and features Main Menu Submenu Menu Selections Options Descriptions 1.General Setup 8.Document Scan 1.Glass ScanSize A4 Adjusts the scan area of the scanner glass to the size of the document. 39 You can set your own default settings of the data compression rate. See Software User’s Guide on the CD-ROM. Letter* (Continued) 2.File Size 1.Color Small Middle* Large 2.
Main Menu Submenu Menu Selections Options Descriptions 2.Fax 1.Setup Receive 1.Ring Delay 00 Sets the number of rings before the machine answers in Fax Only or Fax/Tel mode. 49 Sets the pseudo/double-ring time in Fax/Tel mode. 49 Receives fax messages without pressing Start. 50 Allows you to answer all calls at an extension or external telephone and use codes to turn the machine on or off. You can personalize these codes. 61 Cuts the size of incoming faxes.
Menu and features Main Menu Submenu Menu Selections Options Descriptions 2.Fax 2.Setup Send 3.Delayed Fax — 44 (Continued) (In Fax mode only) Sets the time of day in 24 hour format that the delayed faxes will be sent. 4.Batch TX On Combines delayed faxes going to the same fax number at the same time of day into one transmission. 44 Sends a fax without using the memory. 43 Sets up your machine with a document to be retrieved by another fax machine.
Main Menu Submenu Menu Selections Options Descriptions 2.Fax 4.Report Setting 1.Transmission On Sets initial setup for Transmission Verification Report. 81 Sets the interval for automatic printing of the Fax Journal. 82 Sets the machine to forward fax messages, to call your pager, to store incoming faxes in the memory (so you can retrieve them while you are away from your machine), or to send faxes to your PC. 72 (Continued) On+Image Page Off* Off+Image 2.
Menu and features Main Menu Submenu Menu Selections Options Descriptions 2.Fax 0.Miscellaneous 1.Compatibility High* Adjusts the equalization for transmission difficulties. (Continued) Normal Basic(for VoIP) Page 143 VoIP service providers offer fax support using various standards. If you regularly experience fax transmission errors, choose Basic(for VoIP). 2.Distinctive Off* Set 3.Caller ID Display# Print Report 3.Copy 1.Quality — Text Photo Auto* 2.
Main Menu Submenu Menu Selections Options Descriptions 3.Copy 4.Color Adjust 1.Red b -nnnno+ a Adjusts the red color for copies. (Continued) b -nnnon+ a Page 90 b -nnonn+ a* b -nonnn+ a b -onnnn+ a 2.Green b -nnnno+ a b -nnnon+ a Adjusts the green color for copies. b -nnonn+ a* b -nonnn+ a b -onnnn+ a 3.Blue b -nnnno+ a b -nnnon+ a Adjusts the blue color for copies. b -nnonn+ a* b -nonnn+ a b -onnnn+ a 4.Printer 1.Emulation — Auto* HP LaserJet Chooses the emulation mode.
Menu and features Main Menu Submenu 4.Printer 6.Auto Regist. Menu Selections Options Descriptions 1.Start Adjust the print position of each color automatically. 168 168 (Continued) Page 2.Exit 7.Manual Regist. 1.Print Chart — Print the chart to manually check the registration of the colors. 2.Set Regist. 1 Magenta Sets the correction value on the chart you printed from Print Chart. 2 Cyan 3 Yellow D 4 Magenta 5 Cyan 6 Yellow 7 Magenta 8 Cyan 9 Yellow 8.
Main Menu Submenu Menu Selections Options Descriptions 5.USB Direct I/F 1.Direct Print 3.Multiple Page 1in1* Sets the page style when printing multiple pages directly from the USB Flash memory drive. 100 Sets the page orientation when printing directly from the USB Flash memory drive. 100 Enables or disables the page collation when printing directly from the USB Flash memory drive. 100 Sets the print quality option when printing directly from the USB Flash memory drive.
Menu and features Main Menu Submenu Menu Selections Options Descriptions 5.USB Direct I/F 3.PictBridge 1.Paper Size Letter* Sets the paper size when printing data from a camera with using PictBridge. A4 (MFC-9325CW only) B5 Page 94 A5 (Continued) B6 A6 2.Orientation Letter A4 B5 A5 B6 A6 Then, you will choose Portrait Sets the page orientation when printing data from a camera using PictBridge, If you choose the paper size Letter, A4, or B5, Portrait will be chosen.
Main Menu Submenu Menu Selections Options Descriptions 6.Print Reports (MFC-9325CW) 1.Transmission 1.View on LCD — 82 2.Print Report — You can view the Transmission Verification Report for your last 200 outgoing faxes and print the last report. 2.Help List — — Prints the Help List so you can see at-aglance how to quickly program your machine. 82 3.Tel Index List 1.Numeric — — Lists names and numbers stored in the One Touch and Speed Dial memory, in numerical or alphabetical order.
Menu and features Main Menu Submenu Menu Selections Options Descriptions Page 5.Network (MFC-9125CN) 1.TCP/IP 1.Boot Method Auto* Chooses the BOOT method that best suits your needs. See Network User’s Guide on the CD-ROM. Static RARP BOOTP DHCP 2.IP Address [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. 3.Subnet Mask [000-255]. [000-255]. [000-255]. [000-255] Enter the Subnet mask. 4.Gateway [000-255]. [000-255]. [000-255]. [000-255] Enter the Gateway address. 5.
Main Menu Submenu Menu Selections Options Descriptions Page 5.Network 3.Scan to FTP — Color 100 dpi* Chooses the file format to send the scanned data via FTP. See Network User’s Guide on the CD-ROM. (MFC-9125CN) Color 200 dpi (Continued) Color 300 dpi Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B&W 200 dpi B&W 200x100 dpi 4.
Menu and features Main Menu Submenu Menu Selections 7.Network 1.Wired LAN 1.TCP/IP 1.Boot Method (MFC-9325CW) Options Descriptions Page Auto* Chooses the BOOT method that best suits your needs. See Network User’s Guide on the CD-ROM. Static RARP BOOTP DHCP 2.IP Address [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. 3.Subnet Mask [000-255]. [000-255]. [000-255]. [000-255] Enter the Subnet mask. 4.Gateway [000-255]. [000-255]. [000-255].
Main Menu Submenu Menu Selections 7.Network 1.Wired LAN 2.Ethernet (MFC-9325CW ) (Continued) — Options Descriptions Page Auto* Chooses the Ethernet link mode. See Network User’s Guide on the CD-ROM. 100B-FD (Continued) 100B-HD 10B-FD 10B-HD 2.WLAN 3.Set to De fault — 4.Wired Ena ble — 1.TCP/IP 1.Boot Method 1.Reset 2.Exit On* Off Auto* Static Restore the wired network setting to factory default. Enable or Disable the Wired LAN manually.
Menu and features Main Menu Submenu Menu Selections 7.Network 2.WLAN 1.TCP/IP (MFC-9325CW ) (Continued) (Continued) 9.APIPA Options Descriptions Page On* Automatically allocates the IP address from the link-local address range. See Network User’s Guide on the CD-ROM. Off (Continued) 0.IPv6 On Off* 2.Setup Wiz ard 1.On 3.SES/WPS/A OSS 1.On 4.WPS w/PIN Code 1.On 5.WLAN Stat us 1.Status Enable or Disable the IPv6 protocol.
Main Menu Submenu Menu Selections 7.Network 2.WLAN (Continued) 6.Set to De fault — (MFC-9325CW) 7.WLAN Enable — (Continued) Options Descriptions Page 1.Reset Restore the wireless network settings to factory default. See Network User’s Guide on the CD-ROM. 2.Exit On Off* 3.Scan To FTP — — Color 100 dpi* Color 200 dpi Color 300 dpi Enable or disable the wireless LAN manually. Chooses the file format to send the scanned data via FTP.
Menu and features Main Menu Submenu Menu Selections Options Descriptions 8.Machine Info. (MFC-9325CW) 1.Serial No. — — You can check the serial number of your machine. 190 2.Page Counter — Total You can check the number of total pages the machine has printed during its life. 190 You can check the percentage of a machine part’s life that remains available. 191 Chooses the receive mode that best suits your needs. 46 See Quick Setup Guide. 6.Machine Info.
Main Menu Submenu Menu Selections Options Descriptions 0.Initial Setup 6.Reset 1.Network 1.Reset (Continued) (in USA) Restores all network settings to factory default. 2.Exit Page 191 7.Reset (in Canada) 2.Address & Fax 1.Reset 2.Exit 3.All Settings 1.Reset 2.Exit 0.Local Language — (in USA) English* Español (in Canada) English* Français 218 Restores all stored phone numbers and fax settings. Restores all the machine settings to factory default.
Menu and features Entering text D When setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters. Press the appropriate dial pad key the number of times shown in this reference table to access the character you want.
Special characters and symbols Press l, # or 0, then press d or c to move the cursor to the symbol or character you want. Press OK to choose it. The symbols and characters below will appear depending on your menu selection. Press l for (space) ! " # $ % & ’ ( ) l + , - .
E Specifications E General E Printer Type LED Print Method Electrophotographic LED Memory Capacity 64 MB LCD (liquid crystal display) 16 characters 2 lines Power Source 110 - 120 V AC 50/60 Hz Power Consumption Peak: 1176 W Copying: Average 480 W 1 Sleep: (MFC-9125CN) Average 11 W E (MFC-9325CW) Average 12 W Standby: Average 75 W Dimensions 15.8 in. (401 mm) 16.9 in. (428 mm) 19.3 in. (491mm) Weight Without Drum/Toner Unit: 44.3 lb (20.
Temperature Humidity ADF (automatic document feeder) Operating: 50 F to 90.5 F (10 to 32.
Specifications Print media Paper Input E Paper Tray Paper Type: Thin Paper, Plain Paper or Recycled Paper Paper Size: Letter, A4, B5(ISO), A5, A5 (Long Edge), B6(ISO), A6, Executive, Legal and Folio Paper Weight: 16 to 28 lb (60 to 105 g/m2) Maximum Paper Tray Capacity: Up to 250 sheets of 20 lb (80 g/m2) Plain Paper E Manual Feed Slot Paper Type: Thin Paper, Plain Paper, Thick Paper, Thicker Paper, Bond Paper, Recycled Paper, Envelopes or Labels 1 Paper Size: Width: 3 to 8.66 in.
Fax E Compatibility ITU-T Super Group 3 Coding System MH/MR/MMR/JBIG/JPEG Modem Speed Automatic Fallback: 33,600 bps Document Size ADF Width: 5.8 to 8.5 in. (147.3 to 215.9 mm) ADF Height: 5.8 to 14 in. (147.3 to 356.0 mm) Scanner Glass Width: Max. 8.5 in. (215.9 mm) Scanner Glass Length: Max. 11.7 in. (297 mm) Scanning Width Max. 8.2 in. (208 mm) Printing Width Max. 8.2 in.
Specifications Copy E Copy Speed (Monochrome) Up to 19 pages/minute (Letter size) 1 Copy Speed (Full Color) Up to 19 pages/minute (Letter size) 1 Color/Monochrome Yes/Yes Document Size ADF Width: 5.8 to 8.5 in. (148 to 215.9 mm) ADF Length: 5.8 to 14 in. (148 to 355.6 mm) Scanner Glass Width: Max. 8.5 in. (215.9 mm) Scanner Glass Length: Max. 11.7 in. (297 mm) 1 Copy Width Max. 8.26 in.
Scan E Color/Monochrome Yes/Yes TWAIN Compliant Yes (Windows® XP/Windows® XP Professional x64 Edition/ Windows Vista®/Windows® 7) Mac OS X 10.4.11, 10.5.x, 10.6.x 1 WIA Compliant Yes (Windows® XP/Windows Vista®/Windows® 7) Color Depth 24 bit color Resolution Up to 19200 19200 dpi (interpolated) 2 Up to 1200 2400 dpi (optical) (From Scanner Glass) Up to 1200 600 dpi (optical) (From ADF) Document Size ADF Width: 5.8 to 8.5 in. (148.0 to 215.9 mm) ADF Length: 5.8 to 14 in. (148.0 to 355.
Specifications Print E Emulations PCL6, BR-Script3 (PostScript®3™) Printer Driver Host-Based Driver for Windows® XP/Windows® XP Professional x64 Edition/Windows Vista®/Windows® 7/Windows Server® 2003 1/ Windows Server® 2003 x64 Edition 1/Windows Server® 2008 1/ Windows Server® 2008 R2 Edition 1 BR-Script3 (PPD file) for Windows® XP/Windows® XP Professional x64 Edition/Windows Vista®/Windows® 7/Windows Server® 2003 1/ Windows Server® 2003 x64 Edition 1/Windows Server® 2008 1/ Windows Server® 2008 R2 Ed
Interfaces E USB Use a USB 2.0 interface cable that is no longer than 6 feet (2.0 m). 1 2 LAN 3 Use an Ethernet UTP cable category 5 or greater. Wireless LAN (MFC-9325CW) Your machine supports IEEE 802.11b/g wireless communication with your wireless LAN using Infrastructure mode or a wireless Peer-to-Peer connection in Ad-hoc mode. 1 Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.
Specifications PictBridge (MFC-9325CW) Compatibility Supports the Camera & Imaging Products Association PictBridge standard CIPA-001. Visit http://www.cipa.jp/pictbridge/ for more information. Interface USB direct interface.
Direct Print feature (MFC-9325CW) Compatibility 1 PDF version 1.7 1, JPEG, Exif + JPEG, PRN (created by Brother printer driver), TIFF (scanned by all Brother MFC or DCP models), PostScript®3™ (created by Brother BR-Script 3 printer driver), XPS version 1.0. PDF data that includes a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported.
Specifications Computer requirements E Minimum System Requirements and Supported PC Software Functions Processor Computer Platform & Minimum Recommended Hard Disk Space Supported Minimum Speed RAM Operating System RAM to install PC Version Software For For Drivers Applications Functions Windows® Windows® XP Intel® Pentium® II 128 MB 256 MB 150 MB 310 MB Printing, Operating Home 2 5 or equivalent PC Fax 4, 1 Scanning System Windows® XP Professional 2 5 Windows® XP Professional x64 Edition 2 Windows Vista®
Consumable items Toner Cartridge Life Starter Toner Cartridge: E Approx. 1,000 pages (Letter) 1 Standard Toner Cartridge: TN-210BK (Black): Approx. 2,200 pages (Letter) 1 TN-210C (Cyan): Approx. 1,400 pages (Letter) 1 TN-210M (Magenta): Approx. 1,400 pages (Letter) 1 TN-210Y (Yellow): Approx. 1,400 pages (Letter) 1 Drum Unit DR-210CL 2, DR-210CL-BK 3, DR-210CL-CMY 4 Approx. 15,000 pages (Letter) 5 Belt Unit BU-200CL Approx. 50,000 pages (Letter) Waste Toner Box WT-200CL Approx.
Specifications Ethernet wired network Network board model name NC-6700h LAN You can connect your machine to a network for Network Printing, Network Scanning, PC Fax and Remote Setup. 1 2 Support for Windows® XP, Windows® XP Professional x64 Edition, Windows Vista®, Windows® 7, Windows Server® 2003 2, Windows Server® 2003 x64 Edition 2, Windows Server® 2008 2, Windows Server® 2008 R2 Edition 2 E E Mac OS X 10.4.11, 10.5.X, 10.6.
Management utilities 4 BRAdmin Light for Windows® XP, Windows® XP Professional x64 Edition, Windows Vista®, Windows® 7, Windows Server® 2003, Windows Server® 2003 x64 Edition, Windows Server® 2008, Windows Server® 2008 R2 Edition and Mac OS X 10.4.11, 10.5.X, 10.6.
Specifications Ethernet wireless network (MFC-9325CW) Network board model name NC-7500W LAN You can connect your machine to a network for Network Printing, Network Scanning, PC Fax and Remote Setup 1 2. Support for Windows® XP, Windows® XP Professional x64 Edition, Windows Vista®, Windows® 7, Windows Server® 2003, Windows Server® 2003 x64 Edition, Windows Server® 2008, Windows Server® 2008 x64 Edition and Windows Server® 2008 R2 Edition E E Mac OS X 10.4.11, 10.5.X, 10.6.
Management utilities 4 BRAdmin Light for Windows® XP, Windows® XP Professional x64 Edition, Windows Vista®, Windows® 7, Windows Server® 2003, Windows Server® 2003 x64 Edition, Windows Server® 2008, Windows Server® 2008 R2 Edition and Mac OS X 10.4.11, 10.5.X, 10.6.
Specifications Authentication and encryption for wireless users only E Authentication method E The Brother machine supports the following methods: Open system Wireless devices are allowed to access the network without any authentication. Shared key A secret pre-determined key is shared by all devices that will access the wireless network. The Brother machine uses the WEP keys as the pre-determined key.
Encryption methods E Encryption is used to secure the data that is sent over the wireless network. The Brother machine supports the following encryption methods: WEP By using WEP (Wired Equivalent Privacy), the data is transmitted and received with a secure key. TKIP TKIP (Temporal Key Integrity Protocol) provides per-packet key mixing a message integrity check and re-keying mechanism. AES AES (Advanced Encryption Standard) is Wi-Fi authorized strong encryption standard.
Specifications Wireless one-push configuration E If your wireless access point supports either Wi-Fi Protected Setup (PBC 1) or AOSS™, you can configure the machine easily without a computer. By pushing a button on the wireless LAN router / access point and using the menu on the machine, you can set up the wireless network and security settings. See the User’s Guide for your wireless LAN router / access point for instructions on how to access one-push mode.
F Glossary F This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased. ADF (automatic document feeder) The document can be placed in the ADF and scanned one page at a time automatically. Address Book ( ) A pre-programmed number for easy dialing. You must press (Address Book), then enter the threedigit Speed Dial location and press Start to begin the dialing process.
Glossary Distinctive Ring A subscriber service purchased from the telephone company that gives you another telephone number on an existing telephone line. The Brother machine uses the new number to simulate a dedicated fax line. Fax Storage You can store faxes in the memory. Dual Access Your machine can scan outgoing faxes or scheduled jobs into memory at the same time it is sending a fax or receiving or printing an incoming fax. Fax/Tel You can receive faxes and telephone calls.
Menu mode Programming mode for changing your machine’s settings. OCR (optical character recognition) The bundled ScanSoft™ PaperPort™ 11SE with OCR or Presto! PageManager software application converts an image of text to text you can edit. One Touch Keys on the machine’s control panel where you can store numbers for easy dialing. You can store a second number on each key if you press Shift and the One Touch key together.
Glossary Tel Index List A listing of names and numbers stored in One Touch and Speed Dial memory, in numerical order. Temporary settings You can choose certain options for each fax transmission and copy without changing the default settings. Tone A form of dialing on the telephone line used for Touch Tone telephones. Transmission The process of sending faxes over the telephone lines from your machine to the receiving fax machine.
G Index A Accessories and supplies .......................... ii Address book ................................ 8, 63, 64 ADF (automatic document feeder) faxing ....................................................38 using .....................................................23 Answering machine (TAD) connecting .............................................58 Apple Macintosh See Software User’s Guide on the CD-ROM. Automatic fax receive .............................................48 easy receive ..........
D F Data Ident-A-Call .....................................54 Delayed batch transmission .....................44 Dialing a pause .................................................64 access codes and credit card numbers 71 automatic fax redial ...............................64 dial prefix ..............................................28 groups (broadcasting) ...........................39 manual ..................................................63 one touch ..............................................
fax receive code ....................................61 receiving faxes ......................................61 ring delay ..............................................49 telephone answer code .........................61 Folio .................................................. 19, 25 G Gray scale ..................................... 224, 226 Groups for broadcasting ..........................69 H HELP ........................................................83 Help List ..................................
O One touch changing ...............................................68 setting up ..............................................65 using .....................................................63 Out of Memory message ... 45, 92, 98, 103, 147 P Packing and shipping the machine ........192 Page layout (N in 1) .................................91 Paging ......................................................73 programming your cell number .............73 programming your pager number .........72 Paper ..........
R S Redial/Pause key .............................. 64, 71 Reducing copies ....................................................87 incoming faxes ......................................51 Remote retrieval .......................................76 access code ..........................................76 commands ............................................78 getting your faxes ..................................77 Remote setup See Software User’s Guide on the CD-ROM. Replacing belt unit ......................
T W TAD (telephone answering device), external ....................................... 46, 48, 59 connecting ..................................... 57, 58 recording OGM .....................................58 with two-line jack ...................................59 Teen Ring ................................................54 Telephone line connections ...........................................58 coverting wall outlets ............................59 difficulties ............................................
EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) NOTICE This product meets the applicable Industry Canada technical specifications. NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ These machines are made for use in the USA and Canada only.
