Basic User’s Guide MFC-9140CDN MFC-9340CDW Version 0 CHN-ENG
To create a better environment Please cooperate Firstly, thank you very much indeed for using our Brother products! Brother focuses on the earth environment concerned. And make a basic policy which is to concern about the earth environment, including any workflow from product development to discard. The local citizen should be responsible for local society and its environment during these environment protection activities.
User’s Guides and where do I find them? Which Guide? Product Safety Guide What’s in it? Where is it? Read this Guide first. Read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. For Chinese: Printed / In the box Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using.
Which Guide? AirPrint Guide 1 ii What’s in it? This Guide provides information for using AirPrint to print from OS X v10.7.x, 10.8.x and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver. Visit us at http://solutions.brother.com/.
Table of Contents (Basic User’s Guide) 1 General information 1 Using the documentation ....................................................................................... 1 Symbols and conventions used in the documentation .................................... 1 Accessing Brother Utilities (Windows® 8).............................................................. 2 Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide.......................................................
4 Sending a fax 36 How to send a fax ................................................................................................36 Stop faxing.....................................................................................................37 Faxing Letter size documents from the scanner glass ..................................37 Cancelling a fax in process............................................................................37 Transmission Verification Report...............................
9 Making copies 57 How to copy......................................................................................................... 57 Stop copying.................................................................................................. 57 Copy preset settings...................................................................................... 57 Copy Options.................................................................................................
B Troubleshooting 112 Identifying your problem ....................................................................................112 Error and maintenance messages .....................................................................114 Transferring your faxes or Fax Journal report .............................................122 Document Jams .................................................................................................124 Document is jammed in the top of the ADF unit ..............
Table of Contents (Advanced User's Guide) You can view the Advanced User's Guide on the CD-ROM. The Advanced User's Guide explains the following features and operations. 1 General Setup 7 Memory storage Ecology features Touchscreen 2 Making copies Copy settings A Routine maintenance Dial Prefix Checking the machine Security features Replacing periodic maintenance parts Packing and shipping the machine Secure Function Lock 2.
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1 General information Using the documentation The following symbols and conventions are used throughout the documentation. WARNING WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries. Bold style identifies the dial pad numbers of the Touchpanel or on the computer screen. Italics Italicized style emphasizes an important point or refers you to a related topic.
Chapter 1 Accessing Brother Utilities (Windows® 8) If you are using a tablet running Windows® 8, you can make your selections either by tapping the screen or by clicking with your mouse. After the printer driver is installed, appears on both the Start screen and the desktop. a Tap or click Brother Utilities either on the Start screen or the desktop. b Select your machine. c Choose the function you want to use.
General information Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide a NOTE If the Brother screen does not appear, go to Computer (My Computer). (For 1 This Basic User's Guide does not contain all the information about the machine such as how to use the advanced features for Fax, Copy, Printer, Scanner, PC-Fax and Network.
Chapter 1 Viewing Documentation (Macintosh) a Turn on your Macintosh. Insert the CD-ROM into your CD-ROM drive. Double-click the BROTHER icon. The following window will appear. 1 How to find Scanning instructions There are several ways you can scan documents. You can find the instructions as follows: Software User's Guide Scanning ControlCenter Network Scanning Presto! PageManager User’s Guide NOTE • Presto! PageManager must be installed before use. b c Double-click the User's Guides icon.
General information How to find Network setup instructions Your machine can be connected to a wireless (MFC-9340CDW only) or wired network. Basic setup instructions: (see Quick Setup Guide.) Connection to a wireless access point or router supports Wi-Fi Protected Setup or AOSS™: (see Quick Setup Guide.) More information about network setup: (see Network User's Guide.
Chapter 1 Accessing Brother Support (Windows®) You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-ROM. 1 Accessing Brother Support (Macintosh) You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-ROM. Click Brother Support on the Top Menu. The Brother Support screen appears. Double-click the Brother Support icon. Choose your model if needed. The Brother Support screen appears.
General information 1 7
Chapter 1 Control panel overview 1 The MFC-9140CDN and MFC-9340CDW have a 3.7 in. (93.4 mm) Touchscreen LCD and Touchpanel 1. 1 This is a Touchscreen LCD with an electrostatic Touchpanel that only shows the LEDs that can be used. 1 NOTE The illustrations are based on MFC-9340CDW 1 3.7 in. (93.4 mm) Touchscreen LCD (Liquid Crystal Display) This is a Touchscreen LCD. You can access the menus and options by pressing them when they are displayed on this screen.
General information 1 2 3 4 2 Touchpanel: 3 The LEDs on the Touchpanel only light up when they are available for use. Press Press and hold down to turn off the machine. The Touchscreen LCD will show Shutting Down and will stay on for a few seconds before going off. Home Press to return to the Home screen. The factory setting shows the date and time, but you can change the Home screen’s default setting (see Setting the Ready screen on page 13.) to turn on the machine.
Chapter 1 Touchscreen LCD 1 You can select three types of screens for the Home screen. When the Home screen is displayed, you can change the displayed screen by swiping left or right, or pressing d or c. The following screens show the machines status when the machine is idle. 2 3 1 4 Home screen The Home screen shows the date and time and provides access to Fax, Copy, Scan, Wi-Fi setup, Toner levels and the Setup screen. When the Home screen is displayed the machine is in Ready mode.
General information NOTE 3 Swiping is a type of user operation on the Touchscreen that is performed by brushing your finger across the screen to display the next page or item. (Toner) See the remaining toner life. 1 Press to access the Toner menu. NOTE The indication of remaining toner life will vary depending on the types of documents printed and customer’s usage. 4 (Settings) Press to access the main settings (for more information, see Settings screen on page 12).
Chapter 1 10 New Fax Settings screen When Fax Preview is set to On, you can see how many new faxes you received into the memory. 10 1 The Touchscreen shows the machines settings when you press . You can check and access all the machine’s settings from the following screen.
General information 3 Network Setting the Ready screen 1 Press to set up a network connection. (MFC-9340CDW) A four level indicator on the screen shows the current wireless signal strength if you are using a wireless connection. 4 Date & Time See the date and time. Press to access the Date & Time menu. 5 Fax Preview See the Fax Preview status. Press to access the Fax Preview setting. Set the Ready screen to either Home, More, Shortcuts 1, Shortcuts 2 or Shortcuts 3.
Chapter 1 Basic Operations 1 g Press Backlight. h Press Med. Press your finger on the Touchscreen to operate it. To display and access all the screen menus or options, swipe left, right, up, down, or press d c or a b to scroll through them. IMPORTANT DO NOT press the Touchscreen with a sharp object, such as a pen or stylus. It may damage the machine. The following steps show how to change a setting in the machine. In this example, the Touchscreen Backlight setting is changed from Light to Med.
General information Shortcut Settings g 1 You can add the fax, copy and scan settings you use most frequently by setting them as your Shortcuts. Later you can recall and apply these settings quickly and easily. You can add up to 18 Shortcuts. Adding Copy Shortcuts 1 h When you have finished changing the settings, press Save as Shortcut. i Read and confirm the displayed list of settings you selected, and then press OK. j Enter a name for the Shortcut using the keyboard on the Touchscreen.
Chapter 1 e Enter the fax or telephone number using the dial pad on the Touchpanel, the Address Book or the Call History on the Touchscreen. When you have finished, go to step f. NOTE • You can enter up to 20 digits for a fax number. • If the Shortcut is to be used for broadcasting, press Options and select Broadcasting in step g before entering the fax or telephone number in step e. • You can enter up to 20 fax numbers if the Shortcut is for broadcasting.
General information a If the displayed screen is either Home or More, swipe left or right, or press d or c to display a Shortcut screen. b Press where you have not added a Shortcut. c d Press Scan. e Do one of the following: f Do one of the following: To enter an E-mail address manually, press Manual. Enter the E-mail address using the keyboard on the Touchscreen. (To help you enter letters, see Entering text on page 204.) Press OK.
Chapter 1 k Review the settings you have selected: If you need to make additional changes, return to step h. Changing Shortcuts You can change the settings in a Shortcut. If you are satisfied with your changes, press Save as Shortcut. a Press the Shortcut you want. The settings for the Shortcut that you chose are displayed. l Review your settings on the Touchscreen, and then press OK. b m Enter a name for the Shortcut using the keyboard on the Touchscreen.
General information Editing Shortcut Names 1 Deleting Shortcuts You can edit a Shortcut name. You can delete a Shortcut. a a Press and hold the Shortcut until the dialog box appears. NOTE You can also press 1 1 Press and hold the Shortcut until the dialog box appears. NOTE , All Settings and Shortcut Settings. You can also press , All Settings and Shortcut Settings. b Press Edit Shortcut Name. b Press Delete to delete the Shortcut that you chose in step a.
Chapter 1 Volume settings Ring volume 1 1 You can choose from a range of ring volume levels. a Press b c Press All Settings. d e Press General Setup. f g h Press Volume. i Press Press Beep. i Press Swipe up or down, or press a or b to display Volume. a Press b c Press All Settings. d e Press General Setup. f g h Press Volume. i Press Press Ring. Press Off, Low, Med or High. . a Press b c Press All Settings. d e Press General Setup. f Press Volume. .
2 Loading paper Loading paper and print media 2 b 2 The machine can feed paper from the paper tray or manual feed slot. While pressing the green paper-guide release levers (1), slide the paper guides to fit the paper you are loading in the tray. Make sure the guides are firmly in the slots. NOTE If your application software supports paper size selection on the print menu, you can select it through the software.
Chapter 2 d Load paper in the tray and make sure: f The paper is below the maximum paper mark ( ) (1), as overfilling the paper tray will cause paper jams. The side to be printed on is face down. The paper guides touch the sides of the paper so it will feed correctly. 1 1 e 22 Put the paper tray firmly back in the machine. Make sure the tray is completely inserted into the machine.
Loading paper Loading paper in the manual feed slot b Open the manual feed slot cover. 2 You can load envelopes and special print media one-at-a-time into this slot. Use the manual feed slot to print or copy on labels, envelopes, thicker paper or glossy paper (for the recommended paper to use, see Acceptable paper and other print media on page 29). 2 NOTE The machine turns on the Manual Feed mode when you put paper in the manual feed slot.
Chapter 2 d Use both hands to push one sheet of paper firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers. Continue pressing the paper against the rollers for about two seconds, or until the machine grabs the paper and pulls it in further. • To easily remove a small printout from the output tray use both hands to lift up the scanner cover as shown in the illustration. • You can still use the machine while the scanner cover is up.
Loading paper Printing on thick paper, labels, envelopes and glossy paper from the manual feed slot c Open the manual feed slot cover. 2 When the back cover (face-up output tray) is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine. Use this paper feed and output method for printing on thick paper, labels, envelopes or glossy paper. a 2 Open the back cover (face-up output tray).
Chapter 2 e Use both hands to push one sheet of paper or one envelope firmly into the manual feed slot until the top edge of the paper presses against the paper feed rollers. Continue pressing the paper against the rollers for about two seconds, or until the machine grabs the paper and pulls it in further. • When Label is selected in the printer driver, the machine will feed the paper from the manual feed slot, even if Manual is not selected as the paper source.
Loading paper Unscannable and unprintable areas 2 The figures in the table show maximum unscannable and unprintable areas. These areas may vary depending on the paper size or settings in the application you are using. 2 Usage 1 Document Size Top (1) Left (2) Bottom (3) Right (4) Letter 3 mm 4 mm A4 3 mm (ADF) 1 mm (Scanner Glass) 3 mm Legal 3 mm 4 mm Copy* Letter 4 mm 4 mm *a A4 4 mm 3 mm Legal 4 mm 4 mm Letter 3 mm 3 mm A4 3 mm 3 mm Legal (ADF) 3 mm 3 mm Letter 4.
Chapter 2 Paper settings 2 NOTE You can use the following sizes of paper for printing faxes: A4, Letter, Legal or Folio. • When an appropriate size is not in the tray, received faxes will be stored in the machine’s memory and Size mismatch will appear on the Touchscreen (for more information, see Error and maintenance messages on page 114).
Loading paper Acceptable paper and other print media Print quality may vary according to the type of paper you are using. You can use the following types of print media: plain paper, thin paper, thick paper, thicker paper, bond paper, recycled paper, labels, envelopes or glossy paper (see Print media on page 209). Recommended paper and print media To get the best print quality, we suggest using the following paper.
Chapter 2 Paper capacity of the paper trays Paper Tray (Tray 1) 2 Paper size Paper types No. of sheets A4, Letter, Legal, B5 (JIS), Executive, A5, Plain paper, Thin paper, Recycled paper up to 250 (80 g/m2) Plain paper, Thin paper, Thick paper, Thicker paper, Bond paper, Recycled paper, Envelopes, Labels, Glossy paper 1 sheet A5 L, A6, Folio 1, 16K(195x270mm), 16K(184x260mm), 16K(197x273mm) Manual Feed Slot Width: 76.2 to 215.9 mm Length: 116.0 to 355.6 mm 1 1 Envelope Folio size is 215.
Loading paper Handling and using special paper The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.
Chapter 2 Envelopes 2 The machine is designed to work well with most envelopes. However, some envelopes may have feed and print quality problems because of the way they have been made. Envelopes should have edges with straight, well-creased folds. Envelopes should lie flat and not be of baggy or flimsy construction. Use only quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine.
Loading paper Labels The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels.
3 Loading documents How to load documents NOTE 3 You can send a fax, make copies, and scan from the ADF (Automatic Document Feeder) and the scanner glass. Using the automatic document feeder (ADF) 3 • To scan documents that are not appropriate for the ADF, see Using the scanner glass on page 35. • It is easier to use the ADF if you are loading a multiple page document. • Make sure documents with correction fluid or written with ink are completely dry.
Loading documents d b Adjust the paper guides (1) to fit the width of your document. Using the document guidelines on the left and top, place the document face down in the upper left corner of the scanner glass. 1 3 NOTE To scan non-standard documents, see Using the scanner glass on page 35. Using the scanner glass 3 You can use the scanner glass to fax, copy or scan pages of a book, one page at a time. Document Sizes Supported Length: Up to 300.0 mm Width: Up to 215.9 mm Weight: Up to 2.
4 Sending a fax How to send a fax 4 c 4 The following steps show you how to send a fax. To send multiple pages use the ADF. a Do one of the following to load your document: Place the document face up in the ADF (see Using the automatic document feeder (ADF) on page 34). Load your document face down on the scanner glass (see Using the scanner glass on page 35). b Do one of the following: You can change the following fax sending options. Press Options.
Sending a fax Stop faxing NOTE You can send 2-sided documents from the ADF. e Enter the fax number. Using the dial pad Using the Address Book Address Book Using call history Call History To stop faxing, press a When Real Time TX is Off: If you press Fax Start, the machine starts scanning the first page. When the Touchscreen shows Next Page?, do one of the following: • To send a single page, press No. The machine starts sending the document.
Chapter 4 Transmission Verification Report You can use the Transmission Verification Report as proof that you sent a fax. This report lists the receiving party’s name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission was successful. There are several settings available for the Transmission Verification Report: On: Prints a report after every fax you send. On+Image: Prints a report after every fax you send.
5 Receiving a fax 5 Receive modes 5 By default, your machine will automatically receive any faxes that are sent to it. There are four receive modes of this machine as below. (For more detailed information about the receive modes, see Using receive modes on page 40.) Touchscreen Display Factory Default Ring Delay Fax Auto Ring Delay: 2 times Fax detection: On Ring Delay: 2 times Fax/Tel 5 F/T Ring Time: 20 seconds Manual External TAD To set the receive mode follow the instructions below.
Chapter 5 Using receive modes 5 Mode Function Help Fax Auto Each call recognized as fax and send fax signal. However, you can answer the call within the number of rings. Factory setting of Ring Delay is 2 (0-10 times available, please see Ring Delay on page 41).
Receiving a fax Receive Mode settings Ring Delay The Ring Delay setting sets the number of times the machine rings before it answers in Fax Auto and Fax/Tel modes. If you have external or extension telephones on the same line as the machine, choose the maximum number of rings (see Fax Detect on page 42 and Operation from external or extension telephones on page 50). a Press b c Press All Settings. . Swipe up or down, or press a or b to display Fax. d e Press Fax. f g Press Setup Receive.
Chapter 5 Fax Detect If Fax Detect is On: 5 5 The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the Touchscreen or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest. If Fax Detect is Off: If you are at the machine and answer a fax call first by lifting the external handset, then press Fax Start to receive the Fax.
Receiving a fax Fax Preview (Black and White only) Using Fax Preview 5 How to preview a received fax 5 When you receive a fax, you will see a pop-up message on the Touchscreen. (For example: New Fax(es):01 [View]) a You can view received faxes on the Touchscreen by pressing then • Although printed faxes show the received date and time when Fax Receive Stamp is turned on, the Fax Preview screen will not show the received date and time. (Received Faxes).
Chapter 5 Press the Touchscreen or Touchpanel to perform the following operations. How to print all faxes in the list Description Enlarge the fax. Reduce the fax. or Scroll vertically. or Scroll horizontally. a Press b c d Press Received Faxes. 5 (Fax). Press Print/Delete. Do one of the following: Press Print All(New Faxes) to print all faxes you have not yet viewed. Rotate the fax clockwise. Delete the fax. Press Print All(Old Faxes) to print all faxes you have viewed.
Receiving a fax Turning off Fax Preview a Press b Press c d e Press Off. 5 . (Fax Preview). Press Yes to confirm. If there are faxes stored in the memory, do one of the following: 5 If you do not want to print the stored faxes, press Continue. Press Yes to confirm. Your faxes will be deleted. To print all the stored faxes, press Print All Faxes Before Delete. If you do not want to turn off Fax Preview, press Cancel. f Press .
6 Using PC-FAX How to use PC-FAX PC-Fax Receive (For Windows® only) If you turn on the PC-Fax Receive feature your MFC will store received faxes in memory and send them to your computer automatically. You can then use your computer to view and store these faxes. Even if you turn off your computer (at night or on the weekend, for example), your MFC will receive and store your faxes in its memory. The number of received faxes that are stored in the memory will appear on the Touchscreen.
Using PC-FAX NOTE • Before you can set up PC-Fax Receive you must install the MFL-Pro Suite software on your computer. Make sure your computer is connected and turned on (see Software User's Guide). • If your machine has an error and is unable to print faxes from memory, you can use this setting to transfer your faxes to a computer (see Transferring your faxes or Fax Journal report on page 122). • PC-Fax Receive is not supported in Mac OS.
7 Telephone and external devices Connecting an external TAD Connections 7 The external TAD must be connected as shown in the illustration below. You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen” for the CNG (fax calling) tones sent by a sending fax machine. If it hears them it will take over the call and receive the fax.
Telephone and external devices Recording an outgoing message (OGM) 7 a Record 5 seconds of silence at the beginning of your message. This allows your machine time to listen for fax tones. b c Limit your speaking to 20 seconds. End your 20-second message by giving your Remote Activation code for people sending manual faxes. For example: “After the beep, leave a message or press l51 and Start to send a fax.
Chapter 7 External and extension telephones Operation from external or extension telephones If you answer a fax call on an extension telephone, or an external telephone that is correctly connected to the machine into the correct socket on the machine, you can make your machine take the call by using the Remote Activation code. When you press the Remote Activation code l51 the machine starts to receive the fax.
Telephone and external devices Using a non-Brother cordless external handset If your non-Brother cordless telephone is connected to the telephone line cord (see page 50) and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay. If you let the machine answer first, you will have to go to the machine so you can press Pickup to transfer the call to the cordless handset.
Chapter 7 Turning on the Remote Codes You must turn the Remote Codes setting to On to use the Remote Activation Code and Remote Deactivation Code. a Press b c Press All Settings. d e f g . Swipe up or down, or press a or b to display Fax. Press Fax. Swipe up or down, or press a or b to display Setup Receive. Press Setup Receive. Swipe up or down, or press a or b to display Remote Codes. 7 Changing the Remote Codes The preset Remote Activation Code is l51.
8 Dialling and storing numbers How to dial 8 8 Dialing from the Address Book 8 You can dial in any of the following ways. Manual dialling a b a Load your document. b Press c d Press Address Book. 8 Do one of the following: When Fax Preview is set to Off, press Press , and then enter the first letter of the name and press OK. (Fax) and Sending Faxes. Press all digits of the fax number. Do one of the following: Swipe up or down, or press a or b to display the number you want. (Fax).
Chapter 8 Tone or Pulse 8 Storing numbers If you have a Pulse dialing service, but need to send Tone signals (for example, for telephone banking), follow the instructions below. If you have Touch Tone service, you will not need this feature to send tone signals. You can set up your machine to do the following types of easy dialling: Address Book and Groups for broadcasting faxes. When you dial an Address Book number, the Touchscreen shows the number. a b NOTE Press Hook.
Dialling and storing numbers h i j Changing Address Book names or numbers Enter the pinyin using the keyboard on the Touchscreen (up to 20 characters). (To help you enter letters, see Entering text on page 204.) Press OK. You can change or delete an Address Book name or number that has already been stored. Press Address. Enter the fax or telephone number using the keyboard on the Touchscreen (up to 20 digits). Press OK.
Chapter 8 To change the pinyin, press pinyin. Enter the new pinyin (up to 20 characters) using the keyboard on the Touchscreen. (To help you enter letters, see Entering text on page 204). To change the fax or telephone number, press Address. Enter the new fax or telephone number (up to 20 digits) using the keyboard on the Touchscreen. Press OK. NOTE How to change the stored name or number: To change a character, press d or c to position the cursor to highlight the incorrect character, and then press .
9 Making copies How to copy 9 9 Stop copying 9 The following steps show the basic copy operation. To stop copying, press a Copy preset settings Do one of the following to load your document: Place the document face up in the ADF (see Using the automatic document feeder (ADF) on page 34). Load your document face down on the scanner glass (see Using the scanner glass on page 35). b Press the Copy button on the Touchscreen. .
Chapter 9 h Swipe up or down, or press a or b to display the available options, and then press your new option. Repeat steps g and h for each setting you want. If you have finished changing the settings, press OK. NOTE Save the settings as a Shortcut by pressing Save as Shortcut. i Press Colour Start or Mono Start. Copy Options You can change the following copy settings. Press Copy and then press Options. Swipe up or down, or press a or b to scroll through the copy settings.
10 Printing data from a USB Flash memory drive or digital camera supporting mass storage (For MFC-9340CDW) With the Direct Print feature, you do not need a computer to print data. You can print by just plugging your USB Flash memory drive into the machine’s USB direct interface. You can also connect and print directly from a camera set to USB mass storage mode. a From the menu bar of an application, click File, then Print. b Choose Brother MFC-XXXX Printer (1) and check the Print to file box (2).
Chapter 10 Printing data directly from the USB Flash memory drive or digital camera supporting mass storage a Connect your USB Flash memory drive or digital camera to the USB direct interface (1) on the front of the machine. The Touchscreen will automatically show the USB memory menu to confirm the intended use of the USB devices. 10 NOTE • Make sure your digital camera is turned on. 1 • Your digital camera must be switched from PictBridge mode to mass storage mode.
Printing data from a USB Flash memory drive or digital camera supporting mass storage (For MFC-9340CDW) b Press Direct Print. g To change another setting, repeat step e. NOTE If your machine has been set to Secure Function Lock On, you may not be able to access Direct Print (see Advanced User's Guide: Switching Users). c Swipe up or down, or press a or b to choose the folder name and file name you want.
Chapter 10 Changing the default settings for direct print 10 You can change the default settings for Direct Print. a Connect your USB Flash memory drive or digital camera to the USB direct interface on the front of the machine. b c d Press Direct Print. e Press the new option you want. Repeat steps d and e for each setting you want to change. f Press OK. g Press 62 Press DefaultSettings. Swipe up or down, or press a or b to display the setting you want. Press the setting. .
11 How to print from a computer Printing a document 11 11 The machine can receive data from your computer and print it. To print from a computer, you must install the printer driver. (For more information about printer driver settings, see Software User's Guide) a Install the Brother printer driver from the CD-ROM (see Quick Setup Guide). b From your application, choose the Print command.
12 How to scan to a computer Before scanning 12 12 To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address. Install the scanner drivers from the CD-ROM (see Quick Setup Guide: Install MFL-Pro Suite). Configure the machine with a TCP/IP address if network scanning does not work (see Software User's Guide).
How to scan to a computer Scanning a document as a PDF file using ControlCenter4 (Windows®) 12 (For Macintosh users, see Software User's Guide.) NOTE The screens on your computer may vary depending on your model. ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often. Using ControlCenter4 eliminates the need to manually launch specific applications. You can use ControlCenter4 on your computer.
Chapter 12 d e Make sure the machine you want to use is selected from the Model drop-down list. f Press Scan. The machine starts the scanning process. The folder where the scanned data is saved will open automatically. 66 Click File.
How to scan to a computer How to scan a document as a PDF file using the Touchscreen a b Load your document (see How to load documents on page 34). c Swipe left or right to display to File. 12 Press Scan. will be displayed in the centre of the Touchscreen highlighted in blue. d Press OK. When the machine is connected to a network, press the computer name. Do one of the following: If you want to use the default settings, go to step i. If you want to change the default settings, go to step e.
Chapter 12 NOTE The following scan modes are available. • to USB (MFC-9340CDW) • to Network (Windows®) • to FTP • to E-mail Server • to E-mail • to Image • to OCR • to File • WS Scan 1 (Web Services Scan) 1 68 Windows® users only (Windows Vista® SP2 or later, Windows® 7 and Windows® 8) (See Software User's Guide.
A Routine maintenance A Replacing the consumable items A You must replace the consumable items when the machine indicates that the life of the consumable is over. You can replace the following consumable items by yourself: Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. NOTE The drum unit and toner cartridge are two separate consumables. Make sure both are installed as an assembly.
The messages in the table appear on the Touchscreen in Ready mode. These messages provide advanced warnings to replace the consumable items before they reach end of life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing. Touchscreen messages Consumable item to prepare Approximate life How to replace Model name Toner Low Toner cartridge See page 73. TN-281BK Prepare New BK = Black Toner Cartridge.
Routine maintenance You must clean the machine regularly and replace the consumable items when the messages in the table are displayed on the Touchscreen. Touchscreen messages Consumable item to replace Approximate life How to replace Model name Replace Toner Toner cartridge See page 73. TN-281BK The Touchscreen shows the toner cartridge colour that you must replace.
NOTE • Discard used consumable items according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office. Be sure to reseal the consumable items tightly so that the material inside does not spill. • We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or scattering the material inside.
Routine maintenance Replacing the toner cartridges Model Name: TN-281BK, TN-285C, TN-285M, TN-285Y The toner cartridge can print approximately 2,500 pages 1 (Black) or approximately 2,200 pages 1 (Cyan, Magenta, Yellow). Actual page count will vary depending on your average type of document. When a toner cartridge is running low, the Touchscreen shows Toner Low.
Replacing the toner cartridges a b Make sure the machine is turned on. c Remove the toner cartridge and drum unit assembly for the colour shown on the Touchscreen. 74 A WARNING HOT SURFACE Open the top cover until it locks in the open position. After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts.
Routine maintenance IMPORTANT • We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner. d Push down the green lock lever and take the toner cartridge out of the drum unit. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. WARNING • DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire.
IMPORTANT • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. • We recommend that you place the toner cartridge on a clean, flat, level, stable surface with disposable paper underneath it in case you accidentally spill or scatter toner.
Routine maintenance e Unpack the new toner cartridge. Hold the cartridge level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge. f Pull off the protective cover. IMPORTANT IMPORTANT Put the new toner cartridge in the drum unit immediately after you remove its protective cover. To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations.
g Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in correctly, the green lock lever on the drum unit will lift automatically. h Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times. 1 NOTE NOTE Make sure you put the toner cartridge in correctly or it may separate from the drum unit. Be sure to return the tab to the Home position (a) (1).
Routine maintenance j Slide each toner cartridge and drum unit assembly into the machine. Make sure you match the toner cartridge colour to the same colour label on the machine. k Close the top cover of the machine. NOTE After replacing a toner cartridge, DO NOT turn off the machine or open the top cover until the Touchscreen clears the Please wait. message and returns to Ready mode.
Replacing the drum units Model Name: DR-281CL 4 pc. Drum Set or single drum units DR-281CL-BK, DR-281CL-CMY A new drum unit can print approximately 15,000 A4 or Letter size single-sided pages. DR-281CL Drum Set contains four drum units, one Black (DR-281CL-BK) and three Colour (DR-281CL-CMY). DR-281CL-BK contains one Black drum. DR-281CL-CMY contains one Colour drum. Drum wear and tear occurs due to general use, rotation of the drum and interaction with paper, toner and other materials in the paper path.
Routine maintenance Drum Stop We cannot guarantee the print quality. Replace the drum unit with a new one. We recommend a Brother Original drum unit be installed at this time. When you replace the drum unit with a new one, you must reset the drum counter. Instructions of how to do this can be found in the box your new drum unit came in. A Replacing the drum units A IMPORTANT • While removing the drum unit, handle it carefully because it may contain toner.
c Remove the toner cartridge and drum unit assembly for the colour shown on the Touchscreen. IMPORTANT • We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
Routine maintenance d Push down the green lock lever and take the toner cartridge out of the drum unit. IMPORTANT • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. WARNING • DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode, resulting in injuries.
NOTE • Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the drum unit. g Put the toner cartridge firmly into the new drum unit until you hear it lock into place. If you put the cartridge in correctly, the green lock lever will lift automatically. • Discard used consumable items according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.
Routine maintenance h Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times. j Slide each toner cartridge and drum unit assembly into the machine. Make sure you match the toner cartridge colour to the same colour label on the machine. 1 BK C M NOTE Y Be sure to return the tab to the Home position (a) (1). The arrow on the tab must be aligned with the arrow on the drum unit. If it is not, printed pages may have a vertical stripe.
k l Close the top cover of the machine. Replacing the belt unit When you replace the drum unit with a new one, you must reset the drum counter. Instructions of how to do this can be found in the box your new drum unit came in. Model name: BU-220CL A new belt unit can print approximately 50,000 A4 or Letter size single-sided pages. Replace Belt When the Replace Belt message appears on the Touchscreen, you must replace the belt unit.
Routine maintenance c Remove all of the toner cartridge and drum unit assemblies. IMPORTANT • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
d Hold the green handle of the belt unit and lift the belt unit up, and then pull it out. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 88 e Unpack the new belt unit and put the new belt unit in the machine.
Routine maintenance f Slide each toner cartridge and drum unit assembly into the machine, making sure you match the toner cartridge colours to the same colour labels on the machine. g h Close the top cover of the machine. When you replace the belt unit with a new one, you must reset the belt unit counter. Instructions of how to do this can be found in the box your new belt unit came in.
Replacing the waste toner box c Remove all of the toner cartridge and drum unit assemblies. A Model name: WT-220CL The life of a waste toner box is approximately 50,000 A4 or Letter size single-sided pages. WT Box End Soon A If the Touchscreen shows WT Box End Soon, it means the waste toner box is near the end of its life. Buy a new waste toner box and have it ready before you get a Replace WT Box message.
Routine maintenance IMPORTANT • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. d Hold the green handle of the belt unit and lift the belt unit up, and then pull it out. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
e Remove the orange packing material and discard it. NOTE This step is only necessary when you are replacing the waste toner box for the first time, and is not required for the replacement waste toner box. The orange packing piece is installed at the factory to protect your machine during shipment. 92 f Hold the green handle of the waste toner box and remove the waste toner box from the machine.
Routine maintenance WARNING g Unpack the new waste toner box and place it in the machine. • DO NOT put the waste toner box into a fire. It could explode, resulting in injuries. • DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the product. Doing so could cause a fire or electrical shock. Instead, use only a dry, lint-free cloth. (See Product Safety Guide: General precautions.
h Put the belt unit back in the machine. i Slide each toner cartridge and drum unit assembly into the machine, making sure you match the toner cartridge colours to the same colour labels on the machine. BK C M Y BK = Black, C = Cyan, M = Magenta, Y= Yellow j 94 Close the top cover of the machine.
Routine maintenance Cleaning and Checking the machine Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth. IMPORTANT A • Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the surface of the machine.
Cleaning the outside of the machine b Wipe the outside of the machine with a dry, lint-free cloth to remove dust. c Pull the paper tray completely out of the machine. d If paper is loaded in the paper tray, remove it. e Remove anything that is stuck inside the paper tray. A IMPORTANT DO NOT use any type of liquid cleaners (including ethanol). Cleaning the Touchscreen a Press and hold down machine off. b Clean the Touchscreen with a dry, soft lint-free cloth.
Routine maintenance f Wipe the inside and the outside of the paper tray with a dry, lint-free cloth to remove dust. Cleaning the LED heads A If there is a problem with the print quality, such as light or faded colours or white streaks or bands down the page, clean the LED heads as follows: IMPORTANT DO NOT touch the windows of the LED heads with your fingers. g Re-load the paper and put the paper tray firmly back in the machine. h Turn on the machine. a Press and hold down machine off.
c Wipe the windows of all four LED heads (1) with a dry, lint-free cloth. Be careful not to touch the windows of the LED heads (1) with your fingers. Cleaning the scanner glass a Press and hold down machine off. b (MFC-9340CDW) Unfold the ADF document support (1) and then open the ADF cover (2). Clean the white bar (3) and the scanner glass strip (4) underneath it with a soft lint-free cloth slightly moistened with water. Close the ADF cover (2) and fold the ADF document support (1).
Routine maintenance d In the ADF unit, clean the white bar (1) and the scanner glass strip (2) underneath it with a soft lint-free cloth slightly moistened with water. 1 Cleaning the corona wires A If you have print quality problems or the Touchscreen shows Drum !, clean the corona wires as follows: a Open the top cover until it locks in the open position. b Remove the toner cartridge and drum unit assembly.
WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts. 100 IMPORTANT • We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
Routine maintenance c Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times. d Slide the toner cartridge and drum unit assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine. 1 BK C M NOTE Y Be sure to return the tab to the Home position (a) (1). The arrow on the tab must be aligned with the arrow on the drum unit.
e Repeat steps b - d to clean the three remaining corona wires. NOTE When cleaning the corona wires, you do not have to remove the toner cartridge from the drum unit. f Close the top cover of the machine. Cleaning the drum unit If your printout has dots at 94 mm intervals, follow the steps below to solve the problem. a Make sure that the machine is in the Ready mode. b Press c d Press All Settings. e f Press Print Reports. g h Press Drum Dot Print. i The machine will print the Drum Dot .
Routine maintenance k Open the top cover until it locks in the open position. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts. l The colour of printed dots is the colour of the drum you should clean. Remove the toner cartridge and drum unit assembly of the colour causing the problem.
IMPORTANT • We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. 104 m Push down the green lock lever and take the toner cartridge out of the drum unit.
Routine maintenance IMPORTANT n • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. Turn the drum unit as shown in the illustration. Make sure that the drum unit gear (1) is on the left side. • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 1 o Read the following information from the Drum Dot Check Sheet.
p Use the numbered markers next to the drum roller to find the mark. For example, a dot in column 2 on the Drum Dot Check Sheet would mean that there is a mark in the "2" region of the drum. q Turn the edge of the drum unit toward you by hand while looking at the surface of the suspected area. NOTE DO NOT touch the drum’s surface. To avoid print quality problems, hold the edges of the drum unit.
Routine maintenance t Put the toner cartridge firmly into the drum unit until you hear it lock into place. If you put the cartridge in correctly, the green lock lever will lift automatically. u Slide the toner cartridge and drum unit assembly into the machine. Make sure that you match the toner cartridge colour to the same colour label on the machine. BK C M Y NOTE Make sure you put the toner cartridge in correctly or it may separate from the drum unit.
v w Close the top cover of the machine. Turn on the machine and try a test print. Cleaning the paper pick-up rollers Cleaning the paper pick-up roller periodically may prevent paper jams by ensuring the correct feeding of the paper. If you have paper feed problems, clean the pick-up rollers as follows: 108 a Press and hold down machine off. b Pull the paper tray completely out of the machine. c If paper is loaded in the paper tray, remove it.
Routine maintenance d Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad (1) on the paper tray to remove dust. 1 e Wipe the two pick-up rollers (1) inside the machine to remove dust. 1 f g Put the paper tray back in the machine. h Turn on the machine. Calibration A The output density for each colour may vary depending on the machine’s environment, such as temperature and humidity. Calibration helps you to improve the colour density.
NOTE • If an error message is displayed, press OK and try again. (For more information, see Error and maintenance messages on page 114.) • If you are using the Windows® printer driver, the driver will get the calibration data automatically if both Use Calibration Data and Get Device Data Automatically are selected. The default settings are on (see Software User's Guide). • If you are using the Macintosh printer driver, you must perform the calibration using the Status Monitor.
Routine maintenance Frequency (Colour Correction) A You can set how often the colour correction (Colour Calibration and Auto Registration) occurs. The default setting is Normal. The colour correction process consumes some amount of the toner. a Press b c Press All Settings. d e Press Printer. f g Press Frequency. h Press . Swipe up or down, or press a or b to display Printer. Swipe up or down, or press a or b to display Frequency. Press Normal, Low or Off. .
B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Identifying your problem B First, check the following: The machine’s power cord is connected correctly and the machine’s power is on.
Troubleshooting Scanning problems: Scanning difficulties on page 141 Software and Network problems: Software difficulties on page 141 Network difficulties on page 142 B 113
Error and maintenance messages B As with any sophisticated office product, errors may occur and consumable items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table. You can clear most errors and perform routine maintenance by yourself.
Troubleshooting Error Message Cause Comm.Error Poor telephone line quality Try sending the fax again or try connecting the caused a communication error. machine to another telephone line. If the problem continues, contact the telephone company and ask them to check your telephone line. Connection Failed You tried to poll a fax machine that is not in Polled Waiting mode. Cooling Down Wait for a while Cover is Open. Action Check the other fax machine’s polling setup.
Error Message Cause Action Drum ! The corona wires on the drum units must be cleaned. Clean the corona wires on the drum units (see Cleaning the corona wires on page 99). The drum unit or the toner cartridge and drum unit assembly is not installed correctly. Put the toner cartridge into the drum unit that is indicated on the Touchscreen. Then reinstall the toner cartridge and drum unit assembly into the machine. Drum Stop It is time to replace the drum unit.
Troubleshooting Error Message Cause Action No Permission Printing colour documents is restricted by Secure Function Lock 2.0. The print job will be cancelled. Contact your administrator to check your Secure Function Lock Settings. No Paper The machine is out of paper in the paper tray, or paper is not correctly loaded in the paper tray. Do one of the following: Refill paper in the paper tray. Make sure the paper guides are set to the correct size. Remove the paper and load it again.
Error Message Cause Action Out of Memory The machine’s memory is full. Fax sending or copy operation in progress Do one of the following: Press Send Now, Partial Print or Quit to send or copy the scanned pages. Press and wait until the other operations in progress finish, and then try again. Clear the faxes from the memory. Print the faxes that are stored in the memory to restore the memory to 100%.
Troubleshooting Error Message Cause Action Registration failed. Registration failed. Press OK and try again. Press and hold down to turn off the machine. Wait a few seconds, then turn it on again. Perform the auto colour registration using the Touchscreen (see Auto Registration on page 110). Put in a new belt unit (see Replacing the belt unit on page 86). If the problem continues, contact Brother customer service.
Error Message Cause Scan Unable XX The machine has a mechanical problem. (XX = Error Code) Action Press and hold down to turn the machine off, and then turn it on again (see Transferring your faxes or Fax Journal report on page 122). If the problem continues, contact Brother customer service for support. Short paper The length of the paper in the tray is too short for the machine to deliver it to the Face down output tray.
Troubleshooting Error Message Cause Action Unusable Device A defective USB device or a high power consumption USB device has been connected to the USB direct interface. Unplug the device from the USB direct Unusable Device A USB device or USB Flash memory drive that is not supported/is encrypted has been connected to the USB direct interface.
Transferring your faxes or Fax Journal report If the Touchscreen shows: Print Unable XX Scan Unable XX Transferring faxes to another fax machine B If you have not set up your Station ID, you cannot enter fax transfer mode (see Quick Setup Guide: Enter personal information (Station ID)). a Press to interrupt the error temporarily.
Troubleshooting Transferring faxes to your computer You can transfer the faxes from your machine’s memory to your computer. a Press to interrupt the error temporarily. b Make sure you have installed MFL-Pro Suite and then turn on PC-Fax Receiving on the computer. Follow the instructions for the operating system you are using. (Windows® XP, Windows and Windows® 7) Vista® From the (Start) menu, select All Programs > Brother > MFC-XXXX > PC-FAX Receiving > Receive. (XXXX is your model name.
Document Jams Document is jammed in the top of the ADF unit a Remove any paper from the ADF that is not jammed. b c Open the ADF cover. B Document is jammed under the document cover a Remove any paper from the ADF that is not jammed. b c Lift the document cover. B Pull the jammed document out to the left. If the document rips or tears, be sure you remove all small paper scraps to prevent future jams. d Close the ADF cover. e Press 124 Pull the jammed document out to the right. .
Troubleshooting Removing small documents jammed in the ADF a b B Document is jammed at the output tray B Lift the document cover. a Remove any paper from the ADF that is not jammed. Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through. b Pull the jammed document out to the right. c Press c Close the document cover. d Press . .
Paper Jams If the Touchscreen shows Jam Tray, follow these steps: Always remove the remaining paper from the paper tray and straighten the stack when you are adding new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams. Paper is jammed in the manual feed slot Paper is jammed in the paper tray B B a Pull the paper tray completely out of the machine. b Use both hands to slowly pull out the jammed paper.
Troubleshooting c d Make sure the paper is below the maximum paper mark ( ) in the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure the guides are firmly in the slots. Paper is jammed at the output paper tray B When the paper is jammed at the output paper tray, follow the these steps: a Use both hands to open the scanner. Put the paper tray firmly back in the machine.
c Push the scanner down with both hands to close it. Paper is jammed at the back of the machine If the Touchscreen shows Jam Rear, follow these steps: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. b Open the back cover. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts.
Troubleshooting c Pull the green tabs at the left and right sides down to release the fuser cover (1). e 1 d Use both hands to gently pull the jammed paper out of the fuser unit. Close the fuser cover (1). Make sure the green tabs at the left and right sides lock into place. 1 f Close the back cover until it locks in the closed position.
Paper is jammed inside the machine If the Touchscreen shows Jam Inside, follow these steps: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. b Open the top cover until it locks in the open position. c Remove all of the toner cartridge and drum unit assemblies. 130 WARNING B HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot.
Troubleshooting IMPORTANT d Pull out the jammed paper slowly. • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
e Slide each toner cartridge and drum unit assembly into the machine, making sure you match the toner cartridge colours to the same colour labels on the machine. BK C M Y BK = Black, C = Cyan, M = Magenta, Y= Yellow 132 f Close the top cover of the machine. NOTE If you turn off the machine during Jam Inside is on the Touchscreen, the machine will print incomplete data from your computer when it is turned on. Before you turn on the machine, delete the job from your computer’s print spooler.
Troubleshooting Paper is jammed underneath the paper tray d If paper is not caught inside the machine, check underneath the paper tray. e If the paper is not caught in the paper tray, open the back cover. B If the Touchscreen shows Jam 2-sided, follow these steps: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. b Pull the paper tray completely out of the machine.
WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts. f Use both hands to gently pull the jammed paper out of the back of the machine. g Close the back cover until it locks in the closed position. h Put the paper tray firmly back in the machine.
Troubleshooting If you are having difficulty with your machine B IMPORTANT • For technical help, you must call the country where you bought the machine. Calls must be made from within that country. • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can correct most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/.
Printing difficulties (continued) Difficulties Suggestions The machine prints unexpectedly or it prints garbage. Press to cancel print jobs. Check the settings in your application to make sure they are set up to work with your machine. The machine prints the first couple of pages correctly, then some pages have missing text. Check the settings in your application to make sure they are set up to work with your machine.
Troubleshooting Printing received faxes Difficulties Condensed print Horizontal streaks Suggestions Usually this is caused by a poor telephone connection. Make a copy; if your copy looks good, you probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again. Top and bottom sentences are cut off Missing lines Vertical black lines when receiving The corona wires for printing may be dirty.
Receiving Faxes Difficulties Suggestions Cannot receive a fax. Make sure your machine has a dial tone by pressing Hook. If you hear static or interference on your fax line, contact your local telephone company. Check all line cord connections. Make sure the telephone line cord is directly plugged into the telephone wall socket and the LINE socket of the machine. If you subscribe to DSL or VoIP services, contact your service provider for connection instructions.
Troubleshooting Receiving Faxes (continued) Difficulties Suggestions Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly (see Connecting an external TAD on page 48). (continued) 1 Connect the external TAD as shown in the illustration, see page 48. 2 Set your answering machine to answer in one or two rings. 3 Record the outgoing message on your answering machine.
Sending faxes (continued) Difficulties Suggestions Transmission Verification Report says RESULT:ERROR. There is probably temporary noise or static on the line. Try sending the fax again. If you are sending a PC-Fax message and get RESULT:ERROR on the Transmission Verification Report, your machine may be out of memory.
Troubleshooting Copying difficulties (continued) Difficulties Suggestions Vertical black line appears in copies. Black vertical lines on copies are typically caused by dirt or correction fluid on the scanner glass, or the corona wires are dirty. Clean the glass strip and scanner glass and also the white bar and white plastic above them (see Cleaning the scanner glass on page 98 and Cleaning the corona wires on page 99). Copies are blank.
Network difficulties Difficulties Suggestions Cannot print and scan over a network after completing the software installation. When the Cannot print to the networked printer. screen appears, follow the onscreen instructions. The network scanning feature does not work. (Windows® and Macintosh) If the problem is not solved, see Network User's Guide:Troubleshooting. The network scanning feature may not work due to the firewall settings. Change or disable the firewall settings.
Troubleshooting Other difficulties Difficulties Suggestions The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine’s internal safety mechanisms. Press and hold down to turn off the machine and unplug the power cord. Wait for ten minutes, then plug in the power cord and press to turn on the machine. If the problem is not solved and you are using a power breaker, disconnect it to make sure it is not the problem.
Setting Dial Tone detection B When you send a fax automatically, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Tone setting to Detection you can make your machine dial as soon as it detects a dial tone. This setting can save a small amount of time when sending a fax to many different numbers. If you change the setting and start having problems with dialling you should change back to the default No Detection setting.
Troubleshooting Improving the print quality If you have a print quality problem, print a test page first ( B , All Settings, Printer, Print Options, Test Print). If the printout looks good, the problem is probably not the machine. Check the interface cable connections and try printing a different document. If the printout or test page printed from the machine has a quality problem, check the following steps first.
Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Recommendation Perform the calibration using the Touchscreen or the printer driver (see Calibration on page 109).
Troubleshooting Examples of poor print quality Recommendation Wipe the scanner glass strip with a dry lint free soft cloth (see Cleaning the scanner glass on page 98). ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789.
Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Recommendation Make sure the media type setting in the driver matches the type of paper you are using (see Acceptable paper and other print media on page 29). Check the machine’s environment.
Troubleshooting Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Recommendation Check the machine’s environment. Conditions such as high humidity and high temperatures may cause this print quality problem.
Examples of poor print quality Recommendation Make sure the machine is on a solid level surface. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Troubleshooting Examples of poor print quality Recommendation Make sure the back cover is closed correctly. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Make sure the two grey levers inside the back cover are in the up position (1). Pull up the two grey levers until they stop.
Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Troubleshooting Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. Recommendation Make sure the two grey levers inside the back cover are in the up position (1). Pull up the two grey levers until they stop.
EFGHIJKLMN ABCDEFG Examples of poor print quality Envelope Creases 154 Recommendation Make sure the envelope levers inside the back cover are pulled down to the envelope position when you print envelopes (see Loading paper in the manual feed slot on page 23). NOTE When you have finished printing, open the back cover and reset the two grey levers back to their original positions (1). Pull up the two grey levers until they stop.
Troubleshooting Machine Information Checking the Serial Number You can see the machine’s Serial Number on the Touchscreen. a Press b c Press All Settings. d e f g . Swipe up or down, or press a or b to display Machine Info.. Press Machine Info.. Press Serial No.. The Touchscreen will display the machines Serial Number. Press B B Checking the Firmware Version B You can see the machine’s firmware version on the Touchscreen. a Press b c Press All Settings. d e f Press Machine Info..
Reset functions B The following reset functions are available: 1 Network You can reset the internal print server back to its default factory settings such as the password and IP address information. How to reset the machine a Press b c Press All Settings. d e Press Initial Setup. f g Press Reset.
C Settings and features tables Using the Settings Tables C C Your machine’s Touchscreen LCD is easy to set up and operate. All you have to do is press the settings and options you want as they are displayed on the screen. We created step-by-step Settings Tables and Features Tables so you can see at-a-glance all the available choices for each setting and feature. You can use these tables to quickly set up your preferred settings in the machine.
Settings Tables C The Settings tables will help you understand the menu selections and options that are found in the machine’s programs. The factory settings are shown in Bold with an asterisk. (Settings) Level 1 C Level 2 Level 3 Options Descriptions See Page Date — — See Time — — Add the date and time on the Touchscreen and in headings of faxes you send. Time Zone — UTCXXX:XX (Date & Time) See Toner on page 200. Set the time zone for your country. Access the Toner menus.
Settings and features tables See Page Level 1 Level 2 Level 3 Options Descriptions Tray Setting Paper Size — A4* Set the size of paper in the paper tray. 28 Set the type of paper in the paper tray. 28 Set the size of paper in the paper tray. 28 Select your default settings.
All settings Level 1 Level 2 General Setup Paper Type C Level 3 Level 4 Options Descriptions — — Thin Set the type of paper in the paper tray. 28 Set the size of paper in the paper tray. 28 Adjust the ring volume. 20 Adjust the beeper volume. 20 Adjust the speaker volume.
Settings and features tables Level 1 Level 2 Level 3 General Setup LCD Settings Dim Timer (continued) Level 4 Options Descriptions See Page — Off* Set how long the Touchscreen backlight stays on for after the last key press. See (continued) 10Secs 20Secs 30Secs Button Settings Home Button Settings — Home* More Shortcuts 1 Set the screen that is displayed when you . 13 press Home ( ) on the Touchpanel.
Level 1 Level 2 Level 3 Fax Setup Receive Receive Mode Level 4 Options Descriptions — Fax Auto* Choose the receive mode that best suits your needs. 39 Set the number of rings before the machine answers in Fax or Fax/Tel mode. 41 View faxes you receive on the Touchscreen. 43 Receive fax messages automatically when you answer a call and hear fax tones. 42 Allows you to answer all calls at an extension or external phone and use codes to turn the machine on or off.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Fax Setup Receive Anti-Junk Fax — Register See (continued) (continued) Register up to 100 fax/telephone numbers to the fax blocking list. Delete Delete registered fax/telephone numbers from the fax blocking list. Print Reports Print a list of registered fax/telephone numbers in the fax blocking list. Print Density — . Make printouts darker or lighter.
Level 1 Level 2 Level 3 Level 4 Options Descriptions Fax Report Setting Transmission — On Choose the initial setup for the Transmission Verification Report. (continued) On+Image Off* See Page 38 Off+Image Journal Period Journal Period Off Every 50 Faxes* Every 6 Hours Every 12 Hours Every 24 Hours Every 2 Days Every 7 Days Time — Day Every Monday* Set the interval for automatic printing of the Fax Journal.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Fax Miscellaneous Caller ID Type — Auto* Choose the caller ID transmitting standard. See (continued) FSK . DTMF Fax Mode Easy Mode* Advanced Mode Choose the transmission process when sending/ receiving the faxes manually. Advanced User's Guide The factory settings are shown in Bold with an asterisk.
Level 1 Level 2 Level 3 Level 4 Printer Emulation — — Options Descriptions See Page Auto* Choose the emulation mode. See HP LaserJet BR-Script 3 Print Options Internal Font HP LaserJet — BR-Script 3 2-sided Configuration — — Print a list of the machine’s printer settings. Test Print — — Print a test page. — — Off* Enable or disable 2-sided printing and choose long edge or short edge.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Network Wired LAN TCP/IP BOOT Method — Options Descriptions Auto* Choose the BOOT method that best suits your needs. Static RARP BOOTP DHCP (IP Boot Tries) 3* [0-32767] Specifies the number of attempts the machine will try to obtain an IP address when the BOOT Method is set to any setting except Static. — [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. Subnet Mask — [000-255]. [000-255]. [000-255].
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network Wired LAN TCP/IP DNS Server — Primary (continued) (continued) (continued) Specifies the IP address of the primary or secondary DNS server. [000-255]. [000-255]. [000-255]. [000-255] Secondary [000-255]. [000-255]. [000-255]. [000-255] APIPA — On* Off IPv6 — On Off* Ethernet — — Auto* 100B-FD Automatically allocate the IP address from the link-local address range. Enable or Disable the IPv6 protocol.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Network WLAN TCP/IP BOOT Method — (continued) (MFC-9340CDW) Options Descriptions Auto* Choose the BOOT method that best suits your needs. Static RARP BOOTP DHCP (IP Boot Tries) — IP Address — [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. Subnet Mask — [000-255]. [000-255]. [000-255]. [000-255] Enter the Subnet mask. Gateway — [000-255]. [000-255]. [000-255].
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network WLAN TCP/IP DNS Server — Primary (continued) (MFC-9340CDW) (continued) Specifies the IP address of the primary or secondary DNS server. [000-255]. [000-255]. [000-255]. [000-255] (continued) Secondary [000-255]. [000-255]. [000-255]. [000-255] APIPA — On* Off IPv6 — On Off* Automatically allocate the IP address from the link-local address range. Enable or Disable the IPv6 protocol.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Network WLAN WLAN Status Signal (continued) (MFC-9340CDW) (continued) Level 5 Options Descriptions — Strong You can see the current wireless network signal strength. Medium (continued) Weak None SSID — — You can see the current SSID. Comm. Mode — Ad-hoc You can see the current Communication Mode. Infrastructure None MAC Address — — — Shows the MAC address of the machine.
Level 1 Level 2 Network Wi-Fi Direct Device Information (continued) (MFC-9340CDW) Level 3 Level 4 Level 5 Options Descriptions SSID — — Shows the SSID of the Group Owner. (continued) When the machine is not connected, Touchscreen shows Not Connected. (continued) Status Information IP Address — — You can see the current IP Address of your machine. Status — G/O Active(**) You can see the current Wi-Fi Direct™ network status.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Network E-mail/IFAX Setup Server SMTP Auth. for SMTP None* (continued) (Available after IFAX is downloaded) (continued) (continued) SMTP-AUTH Descriptions Select the Security method for E-mail notification. POP bef. SMTP SMTP SSL/TLS (continued) None* SSL TLS POP3 Verify SMTPCert.
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network E-mail/IFAX Setup Mail RX Auto Polling 1Min (continued) (Available after IFAX is downloaded) (continued) (continued) Poll Frequency Set the interval for checking for new messages on the POP3 server. (When Auto Polling is set to On.) (continued) 3Mins 5Mins 10Mins* 30Mins 60Mins Header — All Subject+From+To Select the contents of the mail header to be printed.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network Network Reset — — — Yes Restore all network settings to the factory settings. No (continued) Network User's Guide Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
Level 1 Level 2 Level 4 Options Descriptions See Page Print Reports XMIT Verify View on LCD — — — — Display and print a Transmission Verification Report for your last transmission. See Print Report — — — List names and numbers stored in the Address Book. Fax Journal — — — List information about your last 200 incoming and outgoing faxes. (TX means Transmit. RX means Receive.) User Settings — — — List your settings. Network Configuration — — — List your Network settings.
Settings and features tables Level 1 Level 2 Machine Info. Serial No. Firmware Version Level 3 Level 4 Options Descriptions — — — Check the serial number of your machine. 155 Main Version — — 155 Sub1 Version — — Check the firmware version of your machine. Sub2 Version — — Page Counter Total — Fax/List — Copy — Check the number of total colour or black & Black and White white pages the Colour machine has printed during its life. Black and White Colour See Page See .
Level 1 Level 2 Initial Setup Date & Time Station ID Level 3 Level 4 Options Descriptions See Page Date — — See Time — — Put the date and time on the Touchscreen and in the headings of faxes you send. Time Zone — UTCXXX:XX Set the time zone for your country. — — Fax Set up your name and fax number to appear on each page you fax.
Settings and features tables Features Tables C Fax (When Fax Preview is Off) C Fax Level 1 Level 2 Level 3 Options Descriptions Redial (Pause) — — — Redial the last number called. When you are entering a fax or telephone number on the Touchpanel, Redial changes to Pause on the Touchscreen. Press Pause when you need a delay while dialing numbers, such as access codes and credit card numbers. You can also store a pause when you set up addresses.
Level 1 Level 2 Level 3 Options Descriptions See Page Call History Outgoing Call Edit Add to Address Book Choose a number from the Outgoing Call history and then send a fax to it, add it to Address Book, or delete it. See Delete Caller ID history Apply — Edit Add to Address Book Delete Choose a number from the Caller ID history and then add it to Address Book, or delete it. Fax Start — — — Send a fax. Options Fax Resolution — Standard* Set the resolution for outgoing faxes.
Settings and features tables Level 1 Level 2 Level 3 Options Coverpage Setup Coverpage Setup On (continued) Options Off* Coverpage Note Descriptions See Page Automatically send a cover page you programmed. See . 1.Comment Off 2.Please Call 3.Urgent 4.Confidential 5. 6. Polling RX Total Pages — — Standard Secure Set up your machine to poll another fax machine.
Fax (When Fax Preview is On) C Fax Level 1 Level 2 Sending Faxes See Fax (When Fax Preview is Off) on page 179. Level 3 Options Received Faxes Print/Delete Print All(New Faxes) — Print the new received faxes. Print All(Old Faxes) — Print the old received faxes. Delete All(New Faxes) — Delete the new received faxes. Delete All(Old Faxes) — Delete the old received faxes. Address Book See Fax (When Fax Preview is Off) on page 179.
Settings and features tables Copy C Copy Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions Mono Start — — — — Lets you make a monochrome copy. Colour Start — — — — Lets you make a colour copy. Receipt — — — — Choose the desired settings from the preset items. Quality — Auto* — Choose the Copy resolution for your type of document. Normal See Page — 57 2in1(ID) 2in1 2-sided(12) 2-sided(22) (MFC-9340CDW) Paper Save Options Text See .
Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page Options Enlarge/Reduce — 100%* — — See Enlarge 200% Choose an enlargement ratio for the next copy. (continued) 141% A5A4 104% EXELTR Reduce 97% LTRA4 94% A4LTR Choose a reduction ratio for the next copy. 91% Full Page 85% LTREXE 83% LGLA4 78% LGLLTR 70% A4A5 50% Custom(25-400%) Density — — You can choose the enlargement or reduction ratio for the next copy. — Adjust the Density for copies.
Settings and features tables Level 1 Level 2 Level 3 Options Colour Adjust Red Options 1 Options 2 Descriptions See Page — Adjust the red colour for copies. See — Adjust the green colour for copies. — Adjust the blue colour for copies. — Enable or disable 2-sided copying and choose long edge or short edge. -2 (continued) .
Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page Options — — 2-sided Copy Page Layout LongEdge LongEdge* See (MFC-9340CDW) LongEdge ShortEdge Choose a page layout option when you make 2-sided N in 1 copies from a 2-sided document. (continued) ShortEdge LongEdge ShortEdge ShortEdge Advanced Settings — Off* — Remove Background Colour Low Change the amount of background colour that is removed.
Settings and features tables Scan C Scan Level 1 Level 2 Level 3 Level 4 to OCR (PC Select) Options See Options (to OCR) on page 189. Save as Shortcut — — Add the current settings as a shortcut. Start — — Start scanning. Options See Options (to File, to Image and to E-mail) on page 190. Save as Shortcut — — Add the current settings as a shortcut. Start — — Start scanning. Options See Options (to File, to Image and to E-mail) on page 190.
Level 1 Level 2 Level 3 Level 4 to FTP (Profile name) Options See Options (to FTP and to Network) on page 195. Save as Shortcut — — Add the current settings as a shortcut. Start — — Start scanning. Options See Options (to FTP and to Network) on page 195. Save as Shortcut — to Network (Profile name) Options — Descriptions Add the current settings as a shortcut. Start — — Start scanning.
Settings and features tables Options (to OCR) C Level 1 Level 2 Options Descriptions See Page Options 2-sided Scan Off* See (MFC-9340CDW) 2-sided Scan: Long Edge Choose the 2-sided scan mode. . 2-sided Scan: Short Edge Set with Touch Panel Off(Set with Computer)* On Scan Type Colour Grey To change settings using the Touchscreen, choose On. Choose the scan type for your document. Black and White* Resolution 100 dpi 200 dpi* Choose the scan resolution for your document.
Options (to File, to Image and to E-mail) C Level 1 Level 2 Options Descriptions See Page Options 2-sided Scan Off* See (MFC-9340CDW) 2-sided Scan: Long Edge Choose the 2-sided scan mode. 2-sided Scan: Short Edge Set with Touch Panel Off(Set with Computer)* On Scan Type Colour* Grey To change settings using the Touchscreen, choose On. Choose the scan type for your document. Black and White Resolution 100 dpi 200 dpi* Choose the scan resolution for your document.
Settings and features tables Options (to USB) C Level 1 Level 2 Options Descriptions See Page Options 2-sided Scan Off* Choose the 2-sided scan mode. See 2-sided Scan: Long Edge . 2-sided Scan: Short Edge Scan Type Colour* Grey Choose the scan type for your document. Black and White Resolution (When you select Colour in Scan Type) 100 dpi Choose the scan resolution for your document.
Level 1 Level 2 Options Descriptions See Page Options File Type (When you select Colour or Grey in Scan Type) Choose the file format for your document. See (continued) PDF* JPEG PDF/A Secure PDF Signed PDF XPS (When you select Black and White in Scan Type) PDF* PDF/A Secure PDF Signed PDF TIFF Glass Scan Size A4* Letter To scan a Letter sized document, you must change the Glass Scan Size setting. File Name — Enter a file name for the scanned data.
Settings and features tables Options (to E-mail Server) C Level 1 Level 2 Options Descriptions See Page Options 2-sided Scan Off* See (MFC-9340CDW) 2-sided Scan: Long Edge Choose the 2-sided scan mode. . 2-sided Scan: Short Edge Scan Type Colour* Grey Choose the scan type for your document. Black and White Resolution (When you select Colour in Scan Type) 100 dpi Choose the scan resolution for your document.
Level 1 Level 2 Options Descriptions See Page Options File Type (When you select Colour or Grey in Scan Type) Choose the file format for your document. See (continued) PDF* JPEG PDF/A Secure PDF Signed PDF XPS (When you select Black and White in Scan Type) PDF* PDF/A Secure PDF Signed PDF TIFF Glass Scan Size A4* Letter File Size Small Medium* To scan a Letter sized document, you must change the Glass Scan Size setting. Choose the file size for colour or greyscale scanning.
Settings and features tables Options (to FTP and to Network) C Level 1 Level 2 Options Descriptions See Page Options 2-sided Scan Off* See (MFC-9340CDW) 2-sided Scan: Long Edge Choose the 2-sided scan mode. . 2-sided Scan: Short Edge Scan Type Colour* Grey Choose the scan type for your document. Black and White Resolution (When you select Colour in Scan Type) 100 dpi Choose the scan resolution and file format for your document.
Level 1 Level 2 Options Descriptions See Page Options File Type (When you select Colour or Grey in Scan Type) Choose the scan resolution and file format for your document. See (continued) PDF* JPEG PDF/A Secure PDF Signed PDF XPS (When you select Black and White in Scan Type) PDF* PDF/A Secure PDF Signed PDF TIFF Glass Scan Size A4* Letter File Name BRNXXXXXXXXXX* Estimate Report Order sheet Contract sheet Check To scan a Letter sized document, you must change the Glass Scan Size setting.
Settings and features tables Direct Print (MFC-9340CDW) C Level 1 Level 2 Level 3 Level 4 Options Descriptions Direct Print (Select File) Print Settings Paper Type Thin Set the print media type when printing directly from the USB flash memory drive. 60 Set the paper size when printing directly from the USB flash memory drive. 60 Set the page layout when printing multiple pages directly from the USB Flash memory drive.
Level 1 Level 2 Level 3 Level 4 Options Descriptions Direct Print (Select File) Print Settings Collate On* Enable or disable page collation when printing directly from the USB Flash memory drive. 60 Set the print quality option when printing directly from the USB Flash memory drive. 60 Set the USB direct print setting whether to print comments (Markup) or stamps in the PDF file along with the text. 60 (continued) (No.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions DefaultSe ttings Multiple Page — — 1in1* Set the default page style when printing multiple pages directly from the USB Flash memory drive. 62 Set the default page orientation when printing directly from the USB Flash memory drive. 62 Enable or disable the default page collation when printing directly from the USB Flash memory drive.
Toner Level 1 C Level 2 Level 3 Options Descriptions See Page Toner Life — — View the approximate remaining toner life for each colour. See Test Print — — Print the Test Print page. Calibration Calibrate Yes Adjust the colour density or return the colour calibration to the factory settings. 109 Adjust the print position of each colour automatically. 110 No Reset Yes . No Auto Regist. — Yes No Software User's Guide The factory settings are shown in Bold with an asterisk.
Settings and features tables Shortcut C Level 1 Level 2 Level 3 Level 4 Options Descriptions Add Shortcut Copy Receipt — — Choose the desired settings from the preset items. 15 Normal See Options on page 183. 2in1(ID) — Standard Set the resolution for outgoing faxes. 15 Choose the 2-sided fax scan mode. 15 Change the lightness or darkness of faxes you send. 15 Send the same fax message to more than one fax number. 15 Send a fax without using the memory.
Level 1 Level 2 Level 3 Level 4 Options Add Shortcut Fax Coverpage Setup Coverpage Setup On (continued) (Options) Off Coverpage Note (continued) Descriptions Page Automatically send a cover page you programmed. 15 If you are having difficulty sending faxes overseas, set this to On. 15 Adjust the scan area of the scanner glass to the size of the document. 15 1.Comment Off 2.Please Call 3.Urgent 4.Confidential 5. 6.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions Add Shortcut Scan to E-mail Server — Address 16 (continued) (continued) Scan a black & white or a colour document into your E-mail Server. 2-sided Scan (MFC-9340CDW) Page Scan Type Resolution File Type Glass Scan Size File Size to Network — Profile Name Send scanned data to a CIFS server on your local network or on the Internet. 16 to FTP — Profile Name Send scanned data via FTP.
Entering text C When you need to enter text into the machine the keyboard will appear on the Touchscreen. Press to cycle among letters, numbers and special characters. Press to cycle between upper and lower case letters. Inserting spaces To enter a space, press space or c. Making corrections If you entered an incorrect character and want to change it, use the arrow buttons to move the cursor under the incorrect character. Press , and then enter the correct character.
Settings and features tables Entering Chinese characters C You can use Chinese characters for some of the text input to your machine if you select " խ֮ " in the Local Language setting (see Quick Setup Guide: Set your language). Simplified Chinese can be converted from Pinyin entry. NOTE If appears on the Touchscreen, conversion of Pinyin to Chinese characters is available.
D Specifications D General D Model MFC-9140CDN Printer Type LED Print Method Electrophotographic LED Printer Memory Capacity 192 MB LCD (liquid crystal display) 3.7 in. (93.4 mm) TFT Colour Touchscreen LCD 1 and Touchpanel Power Source 220 - 240 V AC 50/60 Hz Power Consumption (Average) 2 MFC-9340CDW 256 MB Peak Approx. 1200 W Printing Approx. 375 W at 25 °C Copying Approx. 380 W at 25 °C Ready Approx. 70 W at 25 °C Sleep Approx. 7.5 W Deep Sleep Approx. 1.
Specifications Model Noise Level MFC-9140CDN Sound Pressure Printing LPAm = 53.0 dB (A) Ready LPAm = 33 dB (A) Sound Power Printing MFC-9340CDW D LWAd = 6.39 B (A) (Colour) Printing LWAd = 6.42 B (A) (Monochrome) Temperature Humidity Ready LWAd = 4.44 B (A) Operating 10 to 32.
Document Size Model Document Size (1-sided) Document Size (2-sided) 208 D MFC-9140CDN MFC-9340CDW ADF Width 147.3 to 215.9 mm ADF Length 147.3 to 355.6 mm Scanner Glass Width Max. 215.9 mm Scanner Glass Length Max. 300.0 mm ADF Width — 147.3 to 215.9 mm ADF Length — 147.3 to 355.
Specifications Print media D Model Paper Input MFC-9140CDN Paper Tray D MFC-9340CDW Paper Type Plain Paper, Thin Paper, Recycled Paper Paper Size A4, Letter, B5 (JIS), A5, A5 (Long Edge), A6, Executive, Legal, Folio Paper Weight 60 to 105 g/m 2 Manual Feed Slot Maximum Paper Capacity Up to 250 sheets of 80 g/m 2 Plain Paper Paper Type Plain Paper, Thin Paper, Thick Paper, Thicker Paper, Recycled Paper, Bond Paper, Label, Envelope, Env.Thin, Env.Thick, Glossy Paper Paper Size Width: 76.
Fax D Model MFC-9140CDN Compatibility ITU-T Super Group 3 Coding System MH/MR/MMR/JBIG Modem Speed 33,600 bps (with Automatic Fallback) 2-sided Print Receiving Yes Automatic 2-sided Sending — Scanning Width Max. 208 mm Printing Width Max. 208 mm Greyscale 8 bit/256 levels Resolution Horizontal 8 dot/mm Vertical Standard: MFC-9340CDW Yes (from ADF) 3.85 line/mm Fine: 7.7 line/mm Photo: 7.7 line/mm Superfine: 15.
Specifications Copy D Model MFC-9140CDN Copy Width Max.
Scanner D Model MFC-9140CDN MFC-9340CDW Colour / Mono Yes / Yes TWAIN Compliant Yes (Windows® XP/ Windows Vista® / Windows® 7 / Windows® 8 Mac OS X v10.6.8 / 10.7.x / 10.8.x 1) WIA Compliant Yes (Windows® XP / Windows Vista® / Windows® 7 / Windows® 8) ICA Compliant Colour Depth Yes (Mac OS X v10.6.8 / 10.7.x / 10.8.
Specifications Printer D Model MFC-9140CDN Automatic 2-sided Print Yes Emulations PCL6, BR-Script3 (PostScript® 3™) Resolution 600 dpi × 600 dpi Print Speed (2-sided) Monochrome D MFC-9340CDW Up to 7 sides/minute (Up to 3.5 sheets/minute) (A4 size) 1 Colour Up to 7 sides/minute (Up to 3.
Interfaces Model D MFC-9140CDN USB Hi-Speed USB 2.0 MFC-9340CDW 12 It is recommended you use a USB 2.0 cable (Type A/B) that is no more than 2.0 metres long. 10BASE-T / 100BASE-TX Ethernet 3 Use a straight-through Category 5 (or greater) twisted-pair cable. Wireless LAN 3 — IEEE 802.11b/g/n (Infrastructure mode/Ad-hoc mode) IEEE 802.11g/n (Wi-Fi Direct™) 1 Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.
Specifications Network D NOTE D For more information about the Network specifications, see Network User's Guide. Model MFC-9140CDN MFC-9340CDW LAN You can connect your machine to a network for Network Printing, Network Scanning, PC-Fax Send, PC-Fax Receive (Windows® only) and Remote Setup 1. Also included is Brother BRAdmin Light 2 3 Network Management software.
Direct Print feature 1 D Model MFC-9140CDN MFC-9340CDW Compatibility — PDF version 1.7 1, JPEG, Exif + JPEG, PRN (created by Brother printer driver), TIFF (scanned by all Brother MFC or DCP models), XPS version 1.0 Interface — USB direct interface PDF data including a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported.
Specifications Computer requirements D Hard Disk Space to install PC Interface Computer Platform & Operating System Version USB 2 10/100Base-TX Wireless (Ethernet) 802.11b/g/n Windows® XP Home 1 4 Professional 1 4 XP Professional x64 Edition 14 Windows 310 MB 500 MB 500 MB 650 MB 1.
Consumable items Model MFC-9140CDN Toner Inbox Cartridge D MFC-9340CDW Model Name Black Approx. 2,500 pages A4 or Letter page 1 — Cyan Approx. 2,200 pages A4 or Letter page 1 — Black Approx. 2,500 pages A4 or Letter page 1 TN-281BK Cyan Approx. 2,200 pages A4 or Letter page 1 TN-285C Magenta Yellow Supply Magenta TN-285M Yellow TN-285Y Drum Unit Approx. 15,000 pages A4 or Letter page (1 page / job) 2 DR-281CL 3 DR-281CL-BK 4 DR-281CL-CMY 5 Belt Unit Approx.
E Index A D Address Book changing ...............................................55 setting up ..............................................54 using .....................................................53 ADF (automatic document feeder) using .....................................................34 Answering machine (TAD) connecting ............................................48 Apple Macintosh See Software User's Guide. Automatic fax receive ............................................40 fax redial ...
F M Fax codes changing ...............................................52 remote activation code ..........................51 remote deactivation code ......................51 Fax Detect ................................................42 Fax, stand-alone receiving fax detect ...........................................42 from extension telephone ............ 50, 51 ring delay, setting ...............................41 telephone line interference ...............144 sending ...................................
P R Paper .......................................................29 how to load ...........................................21 in manual feed slot .............................23 in paper tray .......................................21 recommended ................................ 29, 30 size ................................................ 28, 29 tray capacity ..........................................30 type ................................................ 28, 29 Pause .....................................
T W TAD (telephone answering device), external connecting .............................................48 recording OGM .....................................49 Telephone line connections ...........................................48 difficulties ............................................137 interference .........................................144 multi-line (PABX) ...................................49 Text, entering .........................................204 Toner cartridges replacing ...............
Brother FAX-PRINTER ASCs Remark:The list was by the end of May,2012. Information in the list is subject to change without further notice. Please visit www.95105369.com to get the latest information.
省 甘肃 城市 维修站名称 维修站地址 兰州 兰州丰安商贸有 限公司 兰州市科技街 41 号 兰州 兰州思源科技发 展有限公司 甘肃省兰州市城关区科技 0931 8272000 街 185 号 乌鲁木齐 乌鲁木齐华昭通 信设备有限公司 0991 4522839, 乌鲁木齐扬子江路 213 4522512 号红十月花园东一区 6 号 楼 4 单元 101 室 乌鲁木齐 乌鲁木齐桑厦实 业有限公司 乌鲁木齐市黄河路 396 号七一酱园 A 座 2711 0991 5866031 银川 宁夏英士达办公 设备有限公司 银川市文化东街 256 号 0951 6010943, 6081436 银川 宁夏卓越电子技 术服务有限公司 银川市鼓楼北街 18 号中 晨电子二楼 0951 6014367 西宁 西宁城西迅捷通 讯经营部 西宁市胜利路电子市场西 0971 6135439 厅 45-47 号 西宁 西宁赛奥科技有 限公司 青海省西宁市胜利路 58 号宏业大厦 2134 室 0971 6122563 西安 陕西康博机电有 限公司 西安市雁塔路中段 68 号
省 河北 城市 维修站名称 石家庄 石家庄泽朋商贸 有限公司 石家庄 石家庄金业祥和 办公设备有限公 司 保定 保定市皆凯八方 办公设备有限公 司 保定市劝业场路劝业场三 0312 2096095 层 A3 号 唐山 唐山三力伟业商 贸有限公司 唐山市北新东道开滦体育 0315 2837224 馆东侧 50 米路南 邢台 邢台市佳华世纪 科技有限公司 北京 中国电子器材总 公司 邢台市科技大厦底商佳文 0319 7613026 电子 （临郭守敬北路） 北京市东城区东皇城根南 010 65266126 街 88 号 北京 北京泰智峰科技 有限公司 北京市朝阳区东土城路 9 号院内 15 号 010 84473121, 84473122 北京 北京万华京港技 贸有限公司 北京市海淀区中关村大街 010 18 号中关村数字物流港 一层 0002 号 62653486 北京 北京易禾鑫星科 技服务有限公司 北京市海淀区中关村大街 010 22 号中科大厦 A806 室 62628292 北京 北京志诚泰和数 码办公设备股份 有限公司 北京市海淀区知春
省 山东 湖北 城市 维修站名称 维修站地址 区号 电话 0531 87061649 济南 济南金志成通讯 办公设备有限公 司 济南市经一路延长线 15 号 （天桥南头东北角） 青岛 青岛日升数码科 技有限公司 青岛市辽宁路 226 号电 子信息城 133-135 室 0532 83849398, 83847678 济宁 济宁市任城区金 成办公设备销售 中心 济宁市建设北路 117 号 仙营数码商城一楼 0537 2607822 淄博 淄博齐赛科技市 场华兴电脑经营 部 淄博市北西六路齐赛科技 0533 2771850 市场老厅 108 室 潍坊 潍坊市电子街豪 田传真机总汇 潍坊市四平路电子街 35 号 临沂 临沂批发城宇森 办公设备销售部 山东省临沂市临西五路与 0539 8067155 水安路交汇西 600 米 烟台 烟台三站新天鸿 办公设备商行 山东省烟台市芝罘屯路 12 号 3 楼 354 室 0535 2964171 武汉 武汉市大通电讯 设备有限公司 武汉市硚口区利济北路 80 号财源大厦主楼一层 5 号门面 027 襄阳
省 江苏 城市 维修站名称 维修站地址 苏州 苏州工业园区长 江通讯设备有限 公司 苏州市沧浪区滚绣坊 4951 号 （近乌鹊桥） 无锡 无锡市锡杰办公 设备有限公司 无锡市中山路 88 号明珠 大厦 2 号楼 804 室 0510 82723607 转 808 南京 南京天多办公设 备服务有限公司 南京市珠江路东大影壁 1 号院内 025 常州 常州市信成办公 设备有限公司 常州市怀德北路 23 号 （瑞金医院广场南） 0519 86622369 盐城 盐城市国通数码 网络有限公司 盐城市纱井头 6 号楼 3 号 0515 88319628 徐州 徐州市金力新技 术有限公司 徐州市中山南路海云电脑 0516 83813900, 83813600 大厦 213-214 室 南通 南通雨顺现代办 公设备有限公司 南通市濠东路 203 号 淮安 淮安市淮海办公 设备有限公司 淮安市淮海南路 1 号财富 0517 83998668, 83999668 广场南侧 B06-2 门店 昆山 昆山万能达办公 设备有限公司 昆山市市后街 178 号 78 栋
省 城市 维修站名称 维修站地址 上海 上海发思达企业 发展有限公司 上海市徐汇区零陵路 23 号 上海 上海发思达办公 通信设备有限公 司 上海市共和新路 1207 号 7 号楼 3 楼 上海 上海群盛办公设 备有限公司 上海市浦东新区杨高南路 021 1677 弄 33 号 上海 上海中纺电子系 统有限公司 上海市延安西路 1754 号 温州 温州科教数码有 限公司 宁波 宁波新中讯数码 产品有限公司 0577 56588137, 温州市黎明西路 231 号 88861058 海螺大楼 2 楼北 203-205 室 0574 87303595 宁波市镇明路 516 号 台州 台州市路桥天虹 办公设备商行 义乌 义乌市剑达通讯 器材有限公司 台州市路桥区腾达路电子 0576 82438802, 82517646 数码城二楼 2646 号 （世 纪广场西侧） 义乌市银龙商务楼 B19- 0579 85841777 20 号 杭州 杭州盛瑞办公用 品有限公司 杭州市教工路 123 号华 门商务中心 502 室 0571 56771600 杭州 杭州蓝
省 安徽 江西 湖南 四川 城市 维修站名称 维修站地址 区号 电话 0551 3638800 合肥 合肥宝龙四凯信 息科技有限公司 合肥市金寨路 92 号高科 技广场北 2 座 12A 芜湖 芜湖市先通通讯 器材经营部 芜湖市北京西路 7-3-4 号 0553 3866100, 3855100 阜阳 阜阳市诚信电脑 有限公司 阜阳市颍州北路 180 号 （国贸北 150 米） 0558 2270007 滁州 滁州市飞鸿电子 科技有限公司 滁州市紫薇北路 1093 号 （汽车站西大门） 0550 2158999 六安 六安宇恒数码科 技有限公司 六安市古楼街 B 区 27 号 0564 3325602 南昌 南昌鸿邮办公自 动化有限公司 江西省南昌市八一大道 135 号 8 楼 （长运商贸 城 A 座 8 楼） 0791 86204110 南昌 江西怡瑞科技发 展有限公司 南昌市洪都中大道 158 号鸿雁电子市场 N 栋 2 号 0791 88600759 九江 九江怡和信息技 术有限公司 九江市滨江路 289 号滨 江国际 D 座
省 重庆 贵州 云南 城市 维修站名称 维修站地址 区号 023 电话 63805703 重庆 重庆华锐办公通 讯设备有限公司 重庆市渝中区大同路 45 号大同方城市公寓 13 楼 17 室 重庆 重庆西物办公设 备有限责任公司 重庆市九龙坡区科创路 65 号 （渝高广场 B 座） 1-3-8 号 023 61578200 贵阳 贵阳新地科技有 限公司 贵阳市都司路 128 号乡 企城千千代公寓 12-5 号 0851 5807472 贵阳 贵州天宇办公设 备有限公司 贵阳市富水中路 11 号恒 生大厦 20 楼 0851 5810111 昆明 昆明春秋数码科 技有限公司 昆明市教益路戎锦花园 9 幢 105 室 0871 5198286 福州 福州正威数码科 技有限公司 福州市东大路 150 号恒 裕大厦西侧一楼 0591 87326462 泉州 泉州市新境界数 码科技有限公司 厦门 厦门市汉韦电子 有限公司 漳州 漳州市瑞宝办公 设备有限公司 泉州市鲤城区九一路 108 0595 22176716, 22287718 号 福建省
省 广东 城市 维修站名称 维修站地址 区号 020 广州市天河区体育东横街 南雅苑 66 号 101 室 电话 85515469 广州 广州市天循办公 设备有限公司 广州 广州市安桦办公 设备有限公司 38899279 珠海市香洲信兴 办公设备商场 广州市天河区石牌东陶育 020 路 1 号之五 （国防大厦 东、君紫花园内） 深圳市福田区振兴路上步 0755 工业区 505 栋 3 层 312 室 东莞市东城区南城路 116 0769 号 （岗贝路口） 珠海市香洲区湾仔沙瀚高 0756 商业广场 138 号 深圳 深圳市永安创新 办公设备有限公 司 东莞 东莞市东城永安 办公设备经营部 珠海 深圳 深圳市威玛特办 公设备有限公司 深圳市福田区华强北路上 步工业区 205 栋 4078 室 8008303255 （直拨） 广州 广州置安数码科 技有限公司 广州市天河区天河路 490 020 号壬丰大厦 1905 室 38886959 汕头 汕头市铭虹办公 设备有限公司 深圳 深圳市恒威佳讯 数码科技有限公 司 汕头市澄海区外环西路消 0754 857
省 广西 海南 城市 维修站名称 维修站地址 区号 电话 0771 5876145 南宁 南宁市迪翔科技 有限公司 南宁市星湖路 17-3 号龙 华大厦西楼 3 楼 318 号 南宁 南宁市安华办公 设备有限公司 海口 海口美兰天舜办 公设备经营部 南宁市星湖路南二里 3 号 0771 5357290 星湖综合楼一楼 海口市海秀路 DC 商业城 0898 66757428 新区二楼 212 档 National service hotline: 95105369 (Or 021-62371303) Working Hours: 9:00 ～ 18:00 (Except Saturday, Sunday and holidays) To search ASCs/Drivers/Manuals, etc, please visit our service website: www.95105369.com. To search consumables purchase shop, please visit Brother company website: www.brother.
Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries. www.brotherearth.
