User Manual
Table Of Contents
- Basic User’s Guide MFC-9140CDN/MFC-9330CDW/MFC-9340CDW
- User’s Guides and where do I find them?
- Table of Contents
- 1 General information
- Using the documentation
- Accessing Brother Utilities (Windows® 8)
- Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide
- How to access the User’s Guides for Advanced Features
- Accessing Brother Support (Windows®)
- Accessing Brother Support (Macintosh)
- Control panel overview
- Shortcut Settings
- Volume settings
- 2 Loading paper
- 3 Loading documents
- 4 Sending a fax
- 5 Receiving a fax
- 6 Using PC-FAX
- 7 Telephone and external devices
- 8 Dialling and storing numbers
- 9 Making copies
- 10 Printing data from a USB Flash memory drive or digital camera supporting mass storage (For MFC-9330CDW and MFC-9340CDW)
- 11 How to print from a computer
- 12 How to scan to a computer
- A Routine maintenance
- B Troubleshooting
- C Settings and features tables
- D Specifications
- Index
Troubleshooting
145
B
Printing received faxes
Difficulties Suggestions
Condensed print
Horizontal streaks
Top and bottom sentences are
cut off
Missing lines
Usually this is caused by a poor telephone connection. Make a copy; if your copy
looks good, you probably had a bad connection, with static or interference on the
telephone line. Ask the other party to send the fax again.
Vertical black lines when receiving The corona wires for printing may be dirty. Clean the corona wires on the drum
units (see Cleaning the corona wires on page 107).
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received faxes appear as split or
blank pages.
Left and right margins are cut off or a single page is printed on two pages (see
Paper Size on page 28).
Turn on Auto Reduction (see Advanced User's Guide: Printing a reduced
incoming fax).
Telephone line or connections
Difficulties Suggestions
Dialling does not work. (No dial
tone)
Check all line cord connections. Make sure the telephone line cord is plugged
directly into the telephone wall socket and the LINE socket of the machine.
(Not available in New Zealand) Change Tone/Pulse setting (see Quick Setup
Guide).
If an external phone is connected to the machine, send a manual fax by pressing
Hook and dialling the number. Wait to hear the fax receiving tones before pressing
Fax Start.
If there is no dial tone, connect a known working telephone and telephone line
cord directly into your master telephone wall socket. Then lift the external
telephone’s handset and listen for a dial tone. If there is still no dial tone, ask your
telephone company to check the line and wall socket.
The machine does not answer
when called.
Make sure the machine is in the correct receive mode for your setup (see Receive
Mode settings on page 42).
Check for a dial tone. If possible, call your machine to hear it answer. If there is
still no answer, check the telephone line cord connection. If you do not hear ringing
when you call your machine, ask your telephone company to check the line.