BASIC USER’S GUIDE MFC-J220 MFC-J265W MFC-J410 MFC-J415W Version 0 UK/IRE/GEN
If you need to call Customer Service Please complete the following information for future reference: Model Number: MFC-J220, MFC-J265W, MFC-J410 and MFC-J415W (Circle your model number) Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.
User's Guides and where do I find it? Which manual? What's in it? Where is it? Safety and Legal Please read the Safety Instructions before you set up your machine. Printed / In the box Quick Setup Guide Read this Guide first. Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using.
Table of Contents (BASIC USER’S GUIDE) 1 General information 1 Using the documentation .......................................................................................1 Symbols and conventions used in the documentation ....................................1 Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide.........................................................................................1 Viewing Documentation..................................................
Receiving a fax 25 Receive modes ....................................................................................................25 Choose the Receive Mode .................................................................................. 25 Using receive modes ........................................................................................... 26 Fax Only ........................................................................................................26 Fax/Tel.......................
8 Making copies 41 How to copy .........................................................................................................41 Stop copying..................................................................................................41 Copy settings.................................................................................................42 Paper Options................................................................................................
C Menu and features 75 On-screen programming......................................................................................75 Menu table ...........................................................................................................76 Entering Text ....................................................................................................... 91 Inserting spaces ............................................................................................ 91 Making corrections ..
Table of Contents (ADVANCED USER’S GUIDE) The Advanced User's Guide explains the following features and operations. You can view the Advanced User's Guide on the Documentation CD-ROM.
1 General information Using the documentation The following symbols and conventions are used throughout the documentation. Bold Bold typeface identifies specific buttons on the machine’s control panel, or on the computer screen. Italics Italicized typeface emphasizes an important point or refers you to a related topic. Courier New Text in the Courier New font identifies messages on the LCD of the machine.
Chapter 1 c Click your country. How to find Scanning instructions 1 There are several ways you can scan documents. You can find the instructions as follows: Software User’s Guide Scanning ControlCenter d Point to your language, point to View Guide, and then click the guide you want to read.
General information Accessing Brother Support (Windows®) You can find all the contacts you will need, such as Web support (Brother Solutions Center), on the Installation CD-ROM. Click Brother Support on the Top Menu. The following screen will appear: To access our website (http://www.brother.com), click Brother Home Page. For the latest news and product support information (http://solutions.brother.com/), click Brother Solutions Center.
Chapter 1 Control panel overview 1 The MFC-J220, MFC-J265W, MFC-J410 and MFC-J415W have the same control panel keys. 8 6 7 01:4 01:41 1:41 01. 01. 2010 Fax Mem. 1 1 2 Fax and telephone keys: Redial/Pause Redials the last 30 numbers called. It also inserts a pause when programming quick dial numbers. Tel/R This key is used to have a telephone conversation after picking up the external handset during the F/T Ring (fast double-ring).
General information 1 5 01:4 01:41 1:41 01. 01. 2010 Fax Mem. 2 4 Start keys: 7 Mono Start Lets you start sending faxes or making copies in monochrome. Also lets you start a scanning operation (in colour or mono depending on the scanning setting in the ControlCenter software). Colour Start Lets you start sending faxes or making copies in full colour. Also lets you start a scanning operation (in colour or mono, depending on the scanning setting in the ControlCenter software).
Chapter 1 LCD screen indications The LCD shows the current machine status when the machine is idle. 1 1 Basic Operations The following steps show how to change a setting in the machine. In this example the Mode Timer setting is changed from 2 minutes to 30 seconds. a b 01:4 01:41 1:41 01. 01. 2010 Fax 2 1 1 Press Menu. Press a or b to choose General Setup. MENU Mem.
General information Volume settings Ring Volume 1 1 You can choose a range of ring volume levels, from High to Off. Press Menu. Press a or b to choose General Setup. Press OK. c Press a or b to choose Volume. Press OK. d Press a or b to choose Ring. Press OK. e Press a or b to choose Low, Med, High or Off. Press OK. f Press Stop/Exit. When the beeper is on, the machine will beep when you press a key, make a mistake, or after you send or receive a fax.
Chapter 1 Speaker Volume You can choose a range of speaker volume levels, from High to Off. a b Press Menu. Press a or b to choose General Setup. Press OK. c Press a or b to choose Volume. Press OK. d Press a or b to choose Speaker. Press OK. e f 8 1 LCD display Setting the backlight brightness 1 1 If you are having difficulty reading the LCD, try changing the brightness setting. a b Press Menu. Press a or b to choose General Setup. Press OK. c Press a or b to choose Low, Med, High or Off.
2 Loading paper Loading paper and other print media a If the paper support flap is open, close it, and then close the paper support. Pull the paper tray completely out of the machine. 2 c 2 With both hands, gently press and slide the paper side guides (1) and then the paper length guide (2) to fit the paper size. Make sure that the triangular marks (3) on the paper side guides (1) and paper length guide (2) line up with the marks for the paper size you are using.
Chapter 2 e Note When you are using Legal size paper, press and hold the universal guide release button (1) as you slide out the front of the paper tray. Gently put the paper into the paper tray print side down and top edge in first. Check that the paper is flat in the tray. 1 IMPORTANT Be careful that you do not push the paper in too far; it may lift at the back of the tray and cause feed problems. d Fan the stack of paper well to avoid paper jams and misfeeds.
Loading paper g Close the output paper tray cover. Loading envelopes and postcards 2 About envelopes 2 Use envelopes that weigh between 80 to 95 g/m2. Some envelopes need margin settings to be set in the application. Make sure you do a test print first before printing many envelopes. h IMPORTANT Slowly push the paper tray completely into the machine. DO NOT use any of the following types of envelopes, as they will cause paper feed problems: • That are of a baggy construction.
Chapter 2 Loading envelopes and postcards a Before loading, press the corners and sides of envelopes or postcards to make them as flat as possible. IMPORTANT If envelopes or postcards are “doublefeeding”, put one envelope or postcard in the paper tray at a time. 2 b Put envelopes or postcards in the paper tray with the side to be printed on face down, and the shortest edge in first as shown in the illustration.
Loading paper If you have problems printing on envelopes with the flap on the short edge, try the following: a b Open the envelope flap. c Adjust the size and margin in your application. Put the envelope into the paper tray with the address side down and the flap positioned as shown in the illustration. Removing small printouts from the machine 2 2 When the machine ejects small paper onto the output paper tray cover you may not be able to reach it.
Chapter 2 Printable area 2 The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can print in the shaded areas of cut sheet paper when the Borderless print feature is available and turned on. (See Printing for Windows® or Printing and Faxing for Macintosh in the Software User’s Guide.
Loading paper Paper settings Paper Type To get the best print quality, set the machine for the type of paper you are using. a b Press Menu. Press a or b to choose General Setup. Press OK. c Press a or b to choose Paper Type. Press OK. d Press a or b to choose Plain Paper, Inkjet Paper, Brother BP71, Brother BP61, Other Glossy or Transparency. Press OK. e Press Stop/Exit.
Chapter 2 Acceptable paper and other print media The print quality can be affected by the type of paper you use in the machine. To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper you load. You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes. We recommend testing various paper types before buying large quantities. For best results, use Brother paper.
Loading paper IMPORTANT DO NOT use the following kinds of paper: • Damaged, curled, wrinkled, or irregularly shaped paper 2 1 1 1 2 mm or greater curl may cause jams to occur. • Extremely shiny or highly textured paper • Paper that cannot be arranged uniformly when stacked • Short grain paper Paper capacity of the output paper tray cover 2 Up to 50 sheets of 80 g/m2 A4 paper. Transparencies and photo paper must be picked up from the output paper tray cover one page at a time to avoid smudging.
Chapter 2 Choosing the right print media 2 Paper type and size for each operation Paper Type Cut Sheet Cards Envelopes Paper Size Usage 18 Fax Copy Photo Printer Capture A4 210 297 mm (8.3 11.7 in.) Yes Yes Yes Yes Letter 215.9 279.4 mm (8 1/2 11 in.) Yes Yes Yes Yes Legal 215.9 355.6 mm (8 1/2 14 in.) Yes Yes – Yes Executive 184 267 mm (7 1/4 10 1/2 in.) – – – Yes JIS B5 182 257 mm (7.2 10.1 in.) – – – Yes A5 148 210 mm (5.8 8.3 in.
Loading paper Paper weight, thickness and capacity Paper Type 2 Weight Thickness No. of sheets Plain Paper 64 to 120 g/m2 0.08 to 0.15 mm 100 1 Inkjet Paper 2 64 to 200 g/m 0.08 to 0.25 mm 20 Glossy Paper Up to 220 g/m2 Up to 0.25 mm 20 2 Photo Card Up to 220 g/m2 Up to 0.25 mm 20 2 Index Card Up to 120 g/m2 Up to 0.15 mm 30 Postcard Up to 200 g/m2 Up to 0.25 mm 30 Envelopes 75 to 95 g/m2 Up to 0.
3 Loading documents How to load documents Make sure documents written with ink are completely dry. 3 You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass. Using the ADF (MFC-J410 and MFC-J415W only) 3 The ADF can hold up to 15 pages and feeds each sheet individually. Use standard 80 g/m2 paper and always fan the pages before putting them in the ADF. Document Sizes Supported Paper: 80 g/m2 A4 Length: 148 to 355.6 mm Width: 148 to 215.
Loading documents How to load documents Note To use the scanner glass, the ADF must be empty. (MFC-J410 and MFC-J415W only) a b 3 Scannable area 3 The scannable area depends on the settings in the application you are using. The figures below show unscannable areas. 3 Lift the document cover. 4 3 1 Using the document guidelines on the left and top, place the document face down in the upper left corner of the scanner glass.
4 Sending a fax How to send a fax Note 4 The following steps show how to send a fax. a 4 When you want to send a fax, or change fax send or receive settings, press the (FAX) key to illuminate it in blue. • If you send a mono fax from the ADF when the memory is full it will be sent in real time. • You can use the scanner glass to fax pages of a book one at a time. The documents can be up to A4 or Letter size. • To send colour faxes with multiple pages use the ADF.
Sending a fax e Press Mono Start or Colour Start. Faxing from the ADF (MFC-J410 and MFC-J415W only) The machine starts scanning the document. Faxing from the scanner glass If you press Mono Start, the machine starts scanning the first page. Setting scanner glass size for faxing When documents are Letter size, you need to set Scan Size to Letter. If you do not, the side portion of the faxes will be missing. a Press b Press a or b to choose Glass ScanSize. Press OK.
Chapter 4 Transmission Verification Report You can use the Transmission Verification Report as proof that you sent a fax. This report lists the sender’s name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission was successful. There are several settings available for the Transmission Verification Report: On: Prints a report after every fax you send. On+Image: Prints a report after every fax you send.
5 Receiving a fax 5 Receive modes 5 You must choose a receive mode depending on the external devices and telephone services you have on your line. Choose the Receive Mode 5 By default, your machine will automatically receive any faxes that are sent to it. The diagram below will help you choose the correct mode. For more detailed information on the receive modes, see Using receive modes on page 26.
Chapter 5 Using receive modes 5 External TAD External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be dealt with in one of the following ways: Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the ring delay before using these modes. (See Ring Delay on page 27.) Faxes will be automatically received. Fax Only 5 Fax Only mode will automatically answer every call as a fax call.
Receiving a fax Receive mode settings Ring Delay The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode. If you have external or extension telephones on the same line as the machine choose the maximum number of rings. (See Operation from external and extension telephones on page 33 and Fax Detect on page 28.) a b c Press Menu. Press a or b to choose Fax. Press OK. Press a or b to choose Setup Receive. Press OK. d Press a or b to choose Ring Delay.
Chapter 5 Fax Detect If Fax Detect is On: 5 5 The machine receives a fax call automatically, even if you answer the call. When you see Receiving on the LCD or when you hear “chirps” through the handset you are using, just replace the handset. Your machine will do the rest. If Fax Detect is Off: If you are at the machine and answer a fax call by lifting the handset, press Mono Start or Colour Start, then press 2 to receive the fax. If you answered at an extension telephone, press l 5 1.
6 Telephone and external devices Voice operations Tone or Pulse 6 6 If you have a Pulse dialling service, but need to send tone signals (for example, for telephone banking), follow the instructions below: a Pick up the handset of the external telephone. b Press # on the machine’s control panel. Any digits dialled after this will send tone signals. When the machine is in Fax/Tel mode, it will use the F/T Ring (fast double-ring) to alert you to pick up a voice call.
Chapter 6 Setting the Caller ID to On If you have Caller ID on your line, then this function should be set to On to display the caller's telephone number on the LCD as the telephone rings. a b Press Menu. c Press a or b to choose Miscellaneous. Press OK. Press a or b to choose Fax. Press OK. d Press a or b to choose Caller ID. Press OK. e Press a or b to choose On (or Off). Press OK. f Press Stop/Exit.
Telephone and external devices PBX and TRANSFER The machine is initially set to Normal, which lets the machine connect to a standard PSTN (Public Switched Telephone Network) line. However, many offices use a central telephone system or Private Branch Exchange (PBX). Your machine can be connected to most types of PBX. The machine's recall feature supports timed break recall only (TBR). TBR will work with most PBX systems allowing you to gain access to an outside line, or transfer calls to another extension.
Chapter 6 Multi-line connections (PBX) IMPORTANT DO NOT connect a TAD elsewhere on the same telephone line. Settings 6 The external TAD must be connected as shown in the previous illustration. a Set your external TAD to one or two rings. (The machine's Ring Delay setting does not apply.) b Record the outgoing message on your external TAD. c d Set the TAD to answer calls. Timing is important in recording this message. a Record 5 seconds of silence at the beginning of your message.
Telephone and external devices External and extension telephones Connecting an external or extension telephone Operation from external and extension telephones 6 You can connect a separate telephone to your machine as shown in the diagram below. 1 2 1 Extension telephone 2 External telephone When you are using a telephone on the same phone line, the LCD shows Telephone. Note Please make sure you use an external telephone with a cable no more than 3 metres long.
Chapter 6 Using extension telephones (U.K. only) Inadvisable connection of extension sockets (Fig. 1.) 1 Your premises may already be wired with parallel extension telephones, or you may plan to add extension telephones to your line, as well as your machine.
Telephone and external devices Using a cordless external telephone Changing the remote codes 6 Once the base unit of the cordless telephone has been connected to the same telephone line as the machine (see External and extension telephones on page 33), it is easier to answer calls during the Ring Delay if you carry the cordless handset around with you. If you let the machine answer first, you will have to go to the machine so you can press Tel/R to send the call to the cordless handset.
7 Dialling and storing numbers How to dial Manual dialling 7 7 Press all of the digits of the fax or telephone number. Speed Dialling a Press (Speed Dial). You can also choose Speed Dial by pressing (FAX). b Press a or b to choose Search. Press OK. c Press the two-digit Speed Dial number. (See Storing Speed Dial numbers on page 39.) Note If the LCD shows Not Registered when you enter or search a Speed Dial number, a number has not been stored at this location.
Dialling and storing numbers Fax Redial If you are sending a fax manually and the line is busy, press Redial/Pause, and then press Mono Start or Colour Start to try again. If you want to make a second call to a number you recently dialled, you can press Redial/Pause and choose one of the last 30 numbers from the Outgoing Call List. Redial/Pause only works if you dialled from the control panel.
Chapter 7 Caller ID history This feature requires the Caller ID subscriber service offered by many local telephone companies. (See Caller ID (U.K. and Ireland only) on page 29.) The numbers, or names if available, from the last 30 faxes and telephone calls you received will be stored in the Caller ID history. You can view the list or choose one of these numbers to fax to, add to Speed Dial or delete from the history.
Dialling and storing numbers Storing numbers 7 (for example: (Speed Dial), Search, OK, the two-digit number, and Mono Start or Colour Start). Note If you lose electrical power, the Quick Dial numbers that are in the memory will not be lost. Press Redial/Pause to put a 3.5-second pause between numbers. If you are dialling overseas, you can press Redial/Pause as many times as needed to increase the length of the pause. 7 Names and numbers can be stored as two-digit Speed Dial locations.
Chapter 7 Changing Speed Dial names or numbers h 7 You can change a Speed Dial name or number that has already been stored. a Press b Press a or b to choose Set Speed Dial. Press OK. c Press a or b to choose the 2-digit Speed Dial location you want to change. Press OK. d Do one of the following: (Speed Dial). Press a or b to choose Change. Press OK. Press a or b to choose Delete. Press OK. Press 1 to confirm. Go to step h.
8 Making copies 8 b How to copy 8 Place the document face down in the ADF. The following steps show the basic copy operation. For details about each option, see the Advanced User’s Guide. a Do one of the following to load your document: (See Using the ADF (MFC-J410 and MFC-J415W only) on page 20.) Make sure you are in copy mode, press Load your document face down on the scanner glass. (COPY) to illuminate it in blue. (See Using the scanner glass on page 20.
Chapter 8 Copy settings You can change the following copy settings. Press COPY and then press a or b to scroll through the copy settings. When the setting you want is highlighted, press OK. 8 Paper Options Paper Type 8 (Basic User’s Guide) If you are copying on special paper, set the machine for the type of paper you are using to get the best print quality. For details about changing the following copy settings, see page 42. a Press b c d Load your document.
9 Printing photos from a memory card PhotoCapture Center™ operations 9 9 Even if your machine is not connected to your computer, you can print photos directly from digital camera media. (See Print Images on page 46.) You can scan documents and save them directly to a memory card. (See How to scan to a memory card on page 47.) If your machine is connected to a computer, you can access a memory card that is inserted in the front of the machine from your computer.
Chapter 9 Getting started 9 Firmly put a memory card into the correct slot. 1 1 Memory card slot Slot Compatible memory cards Upper slot Memory Stick™ Memory Stick PRO™ Memory Stick Duo™ Memory Stick PRO Duo™ Memory Stick Micro™ (Adapter required) Lower slot SD SDHC mini SD (Adapter required) micro SD (Adapter required) IMPORTANT DO NOT insert a Memory Stick Duo™ into the lower SD slot, this may cause damage to the machine.
Printing photos from a memory card PHOTO CAPTURE key indications: PHOTO CAPTURE light is on, the memory card is correctly inserted. PHOTO CAPTURE light is off, the memory card is not correctly inserted. PHOTO CAPTURE light is blinking, the memory card is being read or written to. IMPORTANT DO NOT unplug the power cord or remove the memory card from the media drive (slot) while the machine is reading or writing to the memory card (the PHOTO CAPTURE key is blinking).
Chapter 9 Print Images View Photos 9 9 You can preview your photos on the LCD before you print them. If your photos are large files there may be a delay before each photo is displayed on the LCD. a Make sure you have put the memory card in the correct slot. Press (PHOTO CAPTURE). b Press a or b to choose View Photo(s). Press OK. c d Press d or c to choose your photo. e Repeat step c and step d until you have chosen all the photos.
Printing photos from a memory card How to scan to a memory card d Press a or b to choose Scan to Media. 9 Select You can scan monochrome and colour documents onto a memory card. Monochrome documents will be stored in PDF (*.PDF) or TIFF (*.TIF) file formats. Colour documents may be stored in PDF (*.PDF) or JPEG (*.JPG) file formats. The factory setting is Color 150 dpi and the default file format is PDF. The machine automatically creates file names based on the current date.
Chapter 9 i Do one of the following: To change the file name, go to step j. Press Mono Start or Colour Start to start scanning without changing additional settings. j The file name is set automatically; however, you can enter a name of your choice using the dial pad. Press a or b to choose File Name. Press OK. Enter the new name. (See Entering Text on page 91.) You can only change the first 6 characters. Press OK. Note Press Clear to delete the current name.
10 How to print from a computer Printing a document 10 10 The machine can receive data from your computer and print it. To print from a computer, install the printer driver. (See Printing for Windows® or Printing and Faxing for Macintosh in the Software User’s Guide for the details about the print settings.) a Install the Brother printer driver on the Installation CD-ROM. (See the Quick Setup Guide.) b From your application, choose the Print command.
11 How to scan to a computer Scanning a document 11 There are several ways to scan documents. You can use the SCAN key on the machine or the scanner drivers on your computer. a b c To use the machine as a scanner, install a scanner driver. If the machine is on a Network, configure it with a TCP/IP address. (MFC-J265W and MFC-J415W only) a b Press the SCAN key. Choose the scan mode you want.
A Routine maintenance Replacing the ink cartridges Your machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in each of the 4 cartridges. When the machine detects an ink cartridge is running out of ink, the machine will tell you with a message on the LCD. A a Open the ink cartridge cover. If one or more of the ink cartridges have reached the end of their life, the LCD shows B&W Print Only or Cannot Print.
d Turn the green knob on the protective yellow cap clockwise until it clicks to release the vacuum seal, then remove the cap (1). f Gently push the ink cartridge until it clicks, and then close the ink cartridge cover. g The machine will automatically reset the ink dot counter. 1 Note e Each colour has its own correct position. Insert the ink cartridge in the direction of the arrow on the label.
Routine maintenance IMPORTANT • DO NOT take out ink cartridges if you do not need to replace them. If you do so, it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge. • DO NOT touch the cartridge insertion slots. If you do so, the ink may stain your skin. Cleaning and checking the machine Cleaning the scanner glass a • If ink gets on your skin or clothing immediately wash it off with soap or detergent. A Lift the document cover (1).
Note In addition to cleaning the glass strip with a non-flammable glass cleaner, run your finger tip over the glass strip to see if you can feel anything on it. If you feel dirt or debris, clean the glass strip again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning attempt. Cleaning the paper pick-up rollers a Pull the paper tray completely out of the machine.
Routine maintenance Cleaning the print head To maintain good print quality, the machine will automatically clean the print head when needed. You can start the cleaning process manually if there is a print quality problem. Clean the print head and ink cartridges if you get a horizontal line in the text or graphics, or blank text on your printed pages. You can clean Black only, three colours at a time (Cyan/Yellow/Magenta), or all four colours at once. Cleaning the print head consumes ink.
i j k The LCD asks you if you want to start cleaning. Press 1 (Yes). The machine starts cleaning the print head. After cleaning is finished, press Colour Start. The machine starts printing the Print Quality Check Sheet again. Return to step f. Press Stop/Exit. If you repeat this procedure at least five times and the print quality is still poor, replace the ink cartridge for the clogged colour. After replacing the ink cartridge, check the print quality.
B Troubleshooting B Error and Maintenance messages B As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error and shows an error message. The most common error and maintenance messages are shown below. You can correct most errors and routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.
Error Message Cause Action BT Call Sign On BT Call Sign is set to ON. You cannot change the Receive Mode from Manual to another mode. Set BT Call Sign to OFF. (See BT Call Sign (U.K. only) in chapter 5 in the Advanced User’s Guide.) You installed a new ink cartridge too quickly and the machine did not detect it. Take out the new ink cartridge and re-install it slowly until it clicks. If you are using non Brother Original ink the machine may not detect the ink cartridge.
Troubleshooting Error Message Cause Action Ink Absorber Full Internal servicing required. This problem may be caused by the use of cartridges other than genuine Brother Original cartridges or the refilling of empty cartridges with ink from other sources. If damage is caused to the print head or other parts of this machine as a result of using other brands of ink or ink cartridges, any repairs required as a result may not be covered by the warranty. Call Brother Customer Service / your Brother dealer.
Error Message Cause Action No Paper Fed The machine is out of paper or paper is not correctly loaded in the paper tray. Do one of the following: Refill the paper in the paper tray, and then press Mono Start or Colour Start. Remove the paper and load it again and then press Mono Start or Colour Start. (See Loading paper and other print media on page 9.) The paper is jammed in the machine. Remove the jammed paper by following the steps in Printer jam or paper jam on page 63.
Troubleshooting Error animations display B Error animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing c to see the next step and d to go backward. Transferring your faxes or Fax Journal report If the LCD shows: Transferring faxes to another fax machine If you have not set up your Station ID, you cannot enter fax transfer mode. (See Enter personal information (Station ID) in the Quick Setup Guide.
Transferring the Fax Journal report to another fax machine If you have not set up your Station ID, you cannot enter fax transfer mode. (See Enter personal information (Station ID) in the Quick Setup Guide.) a Press Stop/Exit to interrupt the error temporarily. b c Press Menu. d Press a or b to choose Data Transfer. Press OK. Press a or b to choose Service. Press OK. e Press a or b to choose Report Trans. Press OK. f Enter the fax number to which the Fax Journal report will be forwarded.
Troubleshooting Document is jammed inside the ADF unit a Take out any paper from the ADF that is not jammed. b c Lift the document cover. Printer jam or paper jam B B Take out the jammed paper depending on where it is jammed in the machine. a Pull the jammed document out to the left. Unplug the machine from the electrical socket.
c Close the Jam Clear Cover. Make sure the cover is closed correctly. f Using both hands, grasp the plastic tabs on both sides of the machine and lift the scanner cover (1) until it locks securely in the open position. 1 d If the paper support flap is open, close it, and then close the paper support. Pull the paper tray completely out of the machine. Move the print head (if necessary) to take out any paper remaining in this area. Make sure that jammed paper is not left in the corners of the machine.
Troubleshooting g Lift the scanner cover to release the lock ( ). Gently push the scanner cover support down ( ) and close the scanner cover ( ) using both hands. 1 3 2 h Push the paper tray firmly back into the machine. i While holding the paper tray in place, pull out the paper support ( ) until it clicks, and then unfold the paper support flap ( ). 2 1 B Make sure you pull out the paper support until it clicks. IMPORTANT DO NOT use the paper support flap for Legal size paper.
Troubleshooting B If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/ If you are having difficulty with your machine Printing Difficulty Suggestions No printout. Check the interface cable or wireless connection on both the machine and your computer.
Troubleshooting Printing (continued) Difficulty Suggestions White horizontal lines appear in text or graphics. Clean the print head. (See Cleaning the print head on page 55.) Make sure you are using Brother Original Innobella™ ink. Try using the recommended types of paper. (See Acceptable paper and other print media on page 16.) The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 55.) Make sure you are using Brother Original Innobella™ ink.
Printing (continued) Difficulty Suggestions Photo paper does not feed correctly. When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose. Clean the paper pick-up rollers. (See Cleaning the paper pick-up rollers on page 54.) Machine feeds multiple pages. Make sure the paper is loaded correctly in the paper tray. (See Loading paper and other print media on page 9.
Troubleshooting Receiving Faxes Difficulty Suggestions Cannot receive a fax. If you connect your machine to PBX or ISDN, set the menu setting of Telephone Line Type to your telephone type. (See Setting the Telephone Line Type on page 30.) Sending Faxes Difficulty Suggestions Cannot send a fax. Check all line cord connections. Make sure that the FAX key is illuminated. Ask the other party to check that the receiving machine has paper.
Handling Incoming Calls Difficulty Suggestions The machine “Hears” a voice as a CNG Tone. If Fax Detect is set to On, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect on page 28.) Sending a fax call to the machine.
Troubleshooting Scanning Difficulties (continued) Difficulty Suggestions OCR does not work. (MFC-J410 and MFC-J415W only) Try increasing the scanner resolution. (Macintosh users) Presto! PageManager must be downloaded and installed before use. See Accessing Brother Support (Macintosh) on page 3 for further instructions. Software Difficulties Difficulty Suggestions Cannot install software or print. (Windows® users only) Run the Repair MFL-Pro Suite program on the Installation CD-ROM.
Network Difficulties (MFC-J265W and MFC-J415W only) Difficulty Suggestions Cannot print over the network. Make sure that your machine is powered on and is online and in Ready mode. Print a Network Configuration list (see Reports in chapter 6 in the Advanced User’s Guide) and check the current Network settings printed in this list. (If you are having Network problems, see Network User’s Guide for more information.) The network scanning feature does not work.
Troubleshooting Dial Tone detection When you send a fax automatically, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Tone setting to Detection you can make your machine dial as soon as it detects a dial tone. This setting can save a small amount of time when sending a fax to many different numbers. If you change the setting and start having problems with dialling you should change back to the factory No Detection setting.
Machine Information Checking the serial number 3 All Settings B B Brother strongly recommends you use this operation when you dispose of the machine. You can see the machine’s serial number on the LCD. a b You can reset all the machine settings back to the settings that were set at the factory. Press Menu. How to reset the machine Press a or b to choose Machine Info. Press OK. c Press a or b to choose Serial No. Press OK. d Press Stop/Exit.
C Menu and features On-screen programming C C Your machine is designed to be easy to operate with LCD on-screen programming using the menu keys. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine. All you need to do is follow the instructions as they guide you through the menu selections and programming options.
Menu table C The menu table will help you understand the menu selections and options that are found in the machine's programs. The factory settings are shown in Bold with an asterisk. Menu ( ) Level1 Level2 Level3 Options Descriptions Page Ink Management Test Print — Print Quality Lets you check the print quality or alignment. 55 Lets you clean the print head. 55 See 1 . Alignment Cleaning — Black Color All General Setup Ink Volume — — Lets you check the available ink volume.
Menu and features Level1 Level2 Level3 Options Descriptions Page General Setup Volume Ring Off Adjusts the ring volume. 7 Adjusts the volume level of the beeper. 7 Adjusts the volume level of the speaker. 8 Changes for Daylight Savings Time automatically. See 1. (Continued) Low Med* High Beeper Off Low* Med High Speaker Off Low Med* High Auto Daylight — On* Off LCD Settings Adjusts the contrast of the LCD.
Level1 Level2 Level3 Options Descriptions Page Fax Setup Receive Ring Delay 0 Sets the number of rings before the machine answers in Fax Only or Fax/Tel mode. 27 Sets the fast double-ring time in Fax/Tel mode. 27 Receives fax messages automatically when you answer a call and hear fax tone. 28 Allows you to answer all calls at an extension or external telephone and use codes to turn the machine on or off. You can personalize these codes.
Menu and features Level1 Level2 Level3 Options Descriptions Page Fax Remaining Jobs — — Check which jobs are in the memory and lets you cancel chosen jobs. See 1. Miscellaneous TX Lock — Prohibits most functions except receiving faxes. BT Call Sign Off* Uses with BT Call Sign. (U.K. Only) On Caller ID On* (U.K. and Ireland only) Off (Continued) 1 View or print a list of the last 30 Caller IDs stored in the memory. 29 See Advanced User’s Guide.
Network menu (MFC-J265W and MFC-J415W only) Level1 Level2 Level3 Options Descriptions Network TCP/IP BOOT Method Auto* Chooses the BOOT method that best suits your needs. Static RARP BOOTP DHCP IP Address [000-255]. Enter the IP address. [000-255]. [000-255]. [000-255] Subnet Mask [000-255]. Enter the Subnet mask. [000-255]. [000-255]. [000-255] Gateway [000-255]. [000-255]. Enter the Gateway address. [000-255]. [000-255] Node Name BRWXXXXXXXXXXXX Enter the Node name.
Menu and features Level1 Level2 Level3 Options Descriptions Network WPS w/PIN Code — — You can easily configure your wireless network settings using WPS with a PIN code. WLAN Status Status — You can see the current wireless network status. Signal — You can see the current wireless network signal strength. SSID — You can see the current SSID. Comm. Mode — You can see the current Communication Mode. MAC Address — — You can see your machine’s MAC address from the control panel.
Menu ( ) (continued) Level1 Level2 Level3 Options Descriptions Page Print Reports XMIT Verify — — 24 Help List — — Prints these lists and reports. Quick Dial — Alphabetical Order See 1 . Numerical Order Fax Journal — — User Settings — — Network Config — — — — Caller ID hist. — — Machine Info. Serial No. — — Lets you check the serial number of your machine. 74 Initial Setup Receive Mode — Fax Only* Choose the receive mode that best suits your needs. 25 See 2 .
Menu and features Level1 Level2 Level3 Options Descriptions Page Initial Setup Reset Network — Resets the print server back to its factory default settings, such as the password and IP address information. 74 Speed Dial&Fax — Deletes all stored Speed Dial numbers and faxes, restores the Station ID, Quick Dial List, Transmission Verification Report and Fax Journal back to the factory default settings.
FAX ( ) Level1 Level2 Level3 Options Descriptions Page Fax Resolution — — Standard* Sets the resolution for outgoing faxes. See 1 . Fine S.Fine Photo Contrast — — Auto* Light Changes the lightness or darkness of faxes you send. Dark Speed Dial Search — Alphabetical Order You can dial by pressing only a few keys (and Start). 36 Numerical Order Outgoing Call Set Speed Dial — — Stores Speed Dial numbers, so you can dial by pressing only a few keys (and Start).
Menu and features SCAN ( ) Level1 Option1 Option2 Option3 Descriptions Page Scan to File — — — You can scan a monochrome or a colour document into your computer. See 1 . Scan to Media (when a memory card is inserted) Quality — Color 150 dpi* You can choose the scan resolution, file format, and enter a file name for your document. 47 See 2 .
COPY ( ) Level1 Level2 Level3 Options Descriptions Page Quality — — Fast Choose the Copy resolution for the next copy. See 1 . Normal* Best Enlarge/Reduce 100%* — — — Enlarge — 198% 10x15cmiA4 You can choose the enlargement ratio for the next copy. 186% 10x15cmiLTR 142% A5iA4 Reduce — (MFC-J220 and MFC-J265W only) 97% LTRiA4 93% A4iLTR You can choose the reduction ratio for the next copy.
Menu and features Level1 Level2 Level3 Options Descriptions Page Density — — Dark Adjusts the density of copies. See 1. Light Stack/Sort — — (MFC-J410 and MFC-J415W only) Page Layout Stack* Sort — — Off(1in1)* 2 in 1 (P) You can choose to stack or sort multiple copies. You can make N in 1 or Poster copies. 2 in 1 (L) 4 in 1 (P) 4 in 1 (L) Poster (3x3) Set New Default — — — You can save your copy settings.
PHOTO CAPTURE ( ) Level1 Level2 Level3 Options Descriptions Page View Photo(s) — — See the print settings in the following table. You can preview your photos on the LCD. 46 Print Index 6 IMGs/Line* Paper Type Plain Paper* You can print a thumbnail page. See 1 . 5 IMGs/Line Inkjet Paper Brother BP71 Brother BP61 Other Glossy Paper Size A4* Letter Print Photos — — Print All Photos — — 1 See the print settings in the following table. You can print an individual image.
Menu and features Option1 Brightness Option2 Light Option3 Option4 Descriptions Page — — Adjusts the brightness. See 1. — — Adjusts the contrast. — — Crops the image around the margin to fit the paper size or print size. Turn this feature off if you want to print whole images or prevent unwanted cropping. — — Expands the printable area to fit the edges of the paper. — — Prints the date on your photo.
Speed Dial ( ) Level1 Level2 Level3 Options Descriptions Page Search — — Alphabetical Order You can search for names you have stored in the Speed Dial memory. 36 Numerical Order Set Speed Dial — — — Stores Speed Dial numbers, so you can dial by pressing only a few keys (and Start). 39 Setup Groups — — — Sets up Group numbers for Broadcasting. See 1 . 1 See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.
Menu and features Entering Text C When you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most dial pad keys have three or four letters printed on keys. The keys for 0, # and l do not have printed letters because they are used for special characters. Press the appropriate dial pad key the number of times shown in this reference table to access the character you want.
D Specifications D General D Printer Type Inkjet Print Method Mono: Piezo with 94 1 nozzle Colour: Piezo with 94 3 nozzles Memory Capacity 32 MB LCD (Liquid Crystal Display) 1.9 in. (48.98 mm) STN Colour LCD Power Source AC 220 to 240V 50/60Hz Power Consumption 1 Copying Mode: Approx. 19.5 W 2 Standby Mode: Approx. 4 W (MFC-J265W) Approx. 4.5 W (MFC-J220, MFC-J410 and MFC-J415W) Sleep Mode: Approx. 2.5 W Off: Approx. 0.
Specifications Noise per ISO9296 Operating: LWAd = 62.3 dB(A) (Mono) LWAd = 56.7 dB(A) (Colour) Office equipment with LWAd > 63.0 dB(A) is not suitable for use in room where people do primarily intellectual work. Such equipment should be placed in separate rooms because of the noise emission.
Print media Paper Input D Paper Tray Paper type: Plain paper, inkjet paper (coated paper), glossy paper 1, transparency 1 2 and envelopes Paper size: A4, Legal, Executive, Letter, A5, A6, JIS B5, Envelopes (commercial No.10, DL, C5, Monarch, JE4), Photo 10 15 cm, Photo 2L (13 18 cm), Index Card and Postcard 3 Width: 98 mm - 215.9 mm Length: 148 mm - 355.6 mm For more details, see Paper weight, thickness and capacity on page 19. Maximum paper tray capacity: Approx.
Specifications Fax D Compatibility ITU-T Group 3 Modem Speed Automatic Fallback 14,400 bps Scanning Width ADF: 208 mm (A4) Scanner Glass: 204 mm (A4) Printing Width 208 mm Greyscale Levels: 64 (B&W) / 256 (Colour) Resolution Horizontal 8 dot/mm Vertical Standard 3.85 line/mm (Mono) 7.7 line/mm (Colour) Fine 7.7 line/mm (Mono/Colour) Photo 7.7 line/mm (Mono) Superfine 15.
Copy D Colour/Monochrome Yes/Yes Copy Width Max.
Specifications PhotoCapture Center™ D Compatible Media 1 Memory Stick™ (16 MB - 128 MB) Memory Stick PRO™ (256 MB - 16 GB) Memory Stick Duo™ (16 MB - 128 MB) Memory Stick PRO Duo™ (256 MB - 16 GB) Memory Stick Micro™ (M2™) with adapter SD (16 MB to 2 GB) SDHC (4 GB to 16 GB) microSD with adapter miniSD with adapter Resolution Up to 1200 2400 dpi File Extension (Media Format) DPOF (ver. 1.0, ver. 1.1), Exif DCF (up to ver. 2.
Scanner D Colour/Monochrome Yes/Yes TWAIN Compliant Yes (Windows® 2000 Professional/Windows® XP/ Windows® XP Professional x64 Edition/Windows Vista®/ Windows® 7) Mac OS X 10.4.11, 10.5.x, 10.6.x 1 WIA Compliant Yes (Windows® XP 2/Windows Vista®/Windows® 7) ICA Compliant Yes (Mac OS X 10.6.
Specifications Printer D Resolution Up to 1200 6000 dpi Printing Width 204 mm [210 mm (borderless) 1] 3 Borderless A4, Letter, A6, Photo 10 15 cm, Index Card 127 203 mm, Photo 2L 13 18 cm, Postcard 1 100 148 mm 2 1 When the Borderless feature is set to On. 2 See Paper type and size for each operation on page 18. 3 When printing on A4 size paper. Interfaces D USB 1 2 A USB 2.0 interface cable that is no longer than 2 m. Wireless LAN (MFC-J265W and MFC-J415W only) IEEE 802.
Computer requirements D SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS Computer Platform & Operating System Version Windows® Operating System 1 Supported PC PC Software Interface Functions Processor Minimum Speed Minimum Recommended RAM RAM Hard Disk Space to install For Drivers For Applications Windows® 2000 Professional 5 Printing, PC Fax Windows® XP Home 2 5 Windows® XP Professional 2 5 Send 4, 128 MB 110 MB 340 MB Scanning, (MFC-J265W and Removable MFC-J415W only) Disk 6 64-bit (Intel®64
Specifications Consumable items D Ink The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly. Service Life of Ink Cartridge The first time you install a set of ink cartridges the machine will use an amount of ink to fill the ink delivery tubes for high quality printouts. This process will only happen once. After this process is complete the cartridges provided with your machine will have a lower yield than standard cartridges (65%).
Network (MFC-J265W and MFC-J415W only) Note For details about the full Network specifications, see the Network User’s Guide. LAN You can connect your machine to the network for Printing, Scanning, PC Fax Send, and access to photos from PhotoCapture Center™ 1. Also included is Brother BRAdmin Light 2 Network Management software.
E Index E A D ADF (automatic document feeder) ...........20 Answering machine (TAD) .......................31 connecting ............................................32 Apple Macintosh See Software User's Guide. Automatic fax receive ............................................25 Fax Detect .........................................28 Dialling a pause ................................................ 39 Caller ID history .................................... 38 manual ......................................
F J Fax codes changing ...............................................35 Remote Activation Code .......... 28, 33, 35 Remote Deactivation Code ............ 33, 35 using .....................................................35 Fax Detect ................................................28 Fax, from PC See Software User's Guide. Fax, stand-alone receiving ................................................25 difficulties .................................... 68, 69 F/T Ring Time, setting ........................
P Q Paper ................................................ 16, 94 capacity .................................................19 loading ............................................. 9, 11 loading envelopes and postcard ...........11 printable area ........................................14 size .......................................................15 size of document ...................................20 type ................................................
T TAD (telephone answering device), external ............................................. 25, 31 connecting ...................................... 31, 32 receive mode ........................................25 recording OGM .....................................32 Telephone line connections ...........................................32 difficulties ..............................................68 interference ...........................................73 multi-line (PBX) ....................................
Visit us on the World Wide Web http://www.brother.com This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.
