User Manual
Table Of Contents
- BASIC USER’S GUIDE MFC-J220 MFC-J265W MFC-J270W MFC-J410W MFC-J415W
- Brother numbers
- Ordering accessories and supplies
- Notice - Disclaimer of Warranties (USA and Canada)
- Compilation and Publication Notice
- BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only)
- User's Guides and where do I find it?
- Table of Contents
- 1 General information
- 2 Loading paper
- 3 Loading documents
- 4 Sending a fax
- 5 Receiving a fax
- 6 Telephone services and external devices
- 7 Dialing and storing numbers
- 8 Making copies
- 9 PhotoCapture Center®: Printing photos from a memory card
- 10 How to print from a computer
- 11 How to scan to a computer
- A Routine maintenance
- B Troubleshooting
- C Menu and features
- D Specifications
- Index
- brother CAN-ENG
Troubleshooting
63
B
Troubleshooting B
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
If you are having difficulty with your machine
B
Printing
Difficulty Suggestions
No printout. Check the interface cable or wireless connection on both the machine and your
computer. (See the Quick Setup Guide.)
Check that the machine is plugged in and that the On/Off key is on.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 51.)
Check to see if the LCD is showing an error message.
(See Error and Maintenance messages on page 54.)
If the LCD shows Cannot Print and Replace Ink, see Replacing the ink
cartridges on page 51.
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click Start and then Printers and Faxes.
Right-click and choose Brother MFC-XXXXX (where XXXXX is your model
name), and make sure that Use Printer Offline is unchecked.
When you choose the Print Odd Pages and Print Even Pages settings, you may
see a print error message on your computer, as the machine pauses during the
printing process. The error message will disappear after the machine re-starts
printing.