BASIC USER’S GUIDE MFC-J270W MFC-J415W Version 0 USA-ENG
If you need to call Customer Service Please complete the following information for future reference: Model Number: MFC-J270W and MFC-J415W (Circle your model number) Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.
Brother numbers IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product.
Ordering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) Note In Canada only Visa and MasterCard are accepted.
Notice - Disclaimer of Warranties (USA and Canada) BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE.
Brother® Two-Year Limited Warranty and Replacement Service (USA Only) Who is covered: This limited warranty (“warranty”) is given only to the original end-user/retail purchaser (referred to in this warranty as “Original Purchaser”) of the accompanying product, consumables and accessories (collectively referred to in this warranty as “this Product”).
Brother® Two-Year Limited Warranty and Replacement Service (USA Only) discretion. Brother reserves the right to supply a refurbished or remanufactured replacement Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer’s specifications for new product/parts.
User's Guides and where do I find it? Which manual? What's in it? Where is it? Safety and Legal Please read the Safety Instructions before you set up your machine. Printed / In the box Quick Setup Guide Read this Guide first. Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using.
Table of Contents (BASIC USER’S GUIDE) 1 General information 1 Using the documentation .......................................................................................1 Symbols and conventions used in the documentation ....................................1 Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide.........................................................................................2 Viewing Documentation..................................................
5 Receiving a fax 25 Receive modes ....................................................................................................25 Choose the correct Receive Mode ................................................................25 Using receive modes ...........................................................................................27 Fax Only ........................................................................................................27 Fax/Tel...................................
9 PhotoCapture Center®: Printing photos from a memory card 43 PhotoCapture Center® operations....................................................................... 43 Using a memory card .................................................................................... 43 Getting started ..................................................................................................... 44 Print Images....................................................................................................
D Specifications 92 General ................................................................................................................92 Print media...........................................................................................................94 Fax .......................................................................................................................95 Copy ..................................................................................................................
Table of Contents (ADVANCED USER’S GUIDE) The Advanced User's Guide explains the following features and operations. You can view the Advanced User's Guide on the Documentation CD-ROM.
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1 General information Using the documentation 1 WARNING 1 WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries. Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation.
Chapter 1 Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide a Turn on your computer. Insert the Documentation CD-ROM into your CD-ROM drive. For Windows® users, go to step c. Note (Windows® users) If the screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click index.html. b 2 (Macintosh users) Double-click the Documentation CD-ROM icon, and then double-click index.html. Click your country.
General information Presto! PageManager User’s Guide (Macintosh) Note • (Windows® users only) Your Web browser may display a yellow bar at the top of the page that contains a security warning about Active X controls. For the page to display correctly you must click on the bar, click Allow Blocked Content, then click Yes in the Security Warning dialog box. Presto! PageManager is available as a download from http://nj.newsoft.com.tw/download/ brother/PM7installer_BR_multilang.
Chapter 1 Accessing Brother Support (Windows®) 1 You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers in Brother numbers on page i and on the Installation CD-ROM. Click Brother Support on the Top Menu. The following screen will appear: To access our Web site (http://www.brother.com), click Brother Home Page.
General information Accessing Brother Support (Macintosh) 1 1 You can find all the contacts you will need, such as Web support (Brother Solutions Center), on the Installation CD-ROM. Double-click the Brother Support icon. The following screen will appear: To download and install Presto! PageManager, click Presto! PageManager. To register your machine from the Brother Product Register Page (http://www.brother.com/registration/), click On-Line Registration.
Chapter 1 Control panel overview 1 The MFC-J270W and MFC-J415W have the same control panel keys. 6 7 8 01:4 01:41 1:41 01. 01. 2010 Fax Mem. 1 1 2 Fax and telephone keys: Redial/Pause Redials the last 30 numbers called. It also inserts a pause when programming quick dial numbers. Hook Press before dialing if you want to make sure a fax machine will answer, and then press Black Start or Color Start.
General information 1 5 01:4 01:41 1:41 01. 01. 2010 Fax Mem. 2 4 Start keys: 7 Black Start Lets you start sending faxes or making copies in black & white. Also lets you start a scanning operation (in color or black & white depending on the scanning setting in the ControlCenter software). Color Start Lets you start sending faxes or making copies in full color. Also lets you start a scanning operation (in color or black & white, depending on the scanning setting in the ControlCenter software).
Chapter 1 LCD screen 1 The LCD shows the current machine status when the machine is idle. 1 Basic Operations The following steps show how to change a setting in the machine. In this example the Mode Timer setting is changed from 2 minutes to 30 seconds. a b 01:4 01:41 1:41 01. 01. 2010 Fax 2 1 1 Press Menu. Press a or b to choose General Setup. MENU Sel.&Press Mem.
2 Loading paper Loading paper and other print media a If the paper support flap is open, close it, and then close the paper support. Pull the paper tray completely out of the machine. 2 c 2 With both hands, gently press and slide the paper side guides (1) and then the paper length guide (2) to fit the paper size. Make sure that the triangular marks (3) on the paper side guides (1) and paper length guide (2) line up with the marks for the paper size you are using.
Chapter 2 e Note When you are using Legal size paper, press and hold the universal guide release button (1) as you slide out the front of the paper tray. Gently put the paper into the paper tray print side down and top edge in first. Check that the paper is flat in the tray. Over filling the paper tray may cause paper jams. 1 IMPORTANT d Fan the stack of paper well to avoid paper jams and misfeeds.
Loading paper g Close the output paper tray cover. Loading envelopes and postcards 2 About envelopes 2 Use envelopes that weigh from 20 to 25 lb (80 to 95 g/m2). Some envelopes need margin settings to be set in the application. Make sure you do a test print first before printing many envelopes. h IMPORTANT Slowly push the paper tray completely into the machine. DO NOT use any of the following types of envelopes, as they will cause paper feed problems: • That are of a baggy construction.
Chapter 2 Loading envelopes and postcards a Before loading, press the corners and sides of envelopes or postcards to make them as flat as possible. IMPORTANT If envelopes or postcards are “doublefeeding”, put one envelope or postcard in the paper tray at a time. 2 b Put envelopes or postcards in the paper tray with the address side down and the leading edge in first as shown in the illustration.
Loading paper If you have problems printing on envelopes with the flap on the short edge, try the following: a b Open the envelope flap. c Adjust the size and margin in your application. Put the envelope into the paper tray with the address side down and the flap positioned as shown in the illustration. Removing small printouts from the machine 2 2 When the machine ejects small paper onto the output paper tray cover you may not be able to reach it.
Chapter 2 Printable area 2 The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can print in the shaded areas of cut sheet paper only when the Borderless print feature is available and turned on. (See Printing for Windows® or Printing and Faxing for Macintosh in the Software User’s Guide.
Loading paper Paper settings Paper Type To get the best print quality, set the machine for the type of paper you are using. a b Press Menu. Press a or b to choose General Setup. Press OK. c Press a or b to choose Paper Type. Press OK. d Press a or b to choose Plain Paper, Inkjet Paper, Brother BP71, Brother BP61, Other Glossy or Transparency. Press OK. e Press Stop/Exit.
Chapter 2 Acceptable paper and other print media The print quality can be affected by the type of paper you use in the machine. To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper you load. You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes. We recommend testing various paper types before buying large quantities. For best results, use Brother paper.
Loading paper IMPORTANT DO NOT use the following kinds of paper: • Damaged, curled, wrinkled, or irregularly shaped 2 1 1 1 0.08 in. (2 mm) or greater curl may cause jams to occur. • Extremely shiny or highly textured paper • Paper that cannot be arranged uniformly when stacked • Paper made with a short grain Paper capacity of the output paper tray cover 2 Up to 50 sheets of Letter, Legal or A4 20 lb (80 g/m2) paper.
Chapter 2 Choosing the right print media 2 Paper type and size for each operation Paper Type Paper Size 2 Usage Fax Cut Sheet Cards Envelopes 18 Photo Printer Capture Letter 8 1/2 11 in. (215.9 279.4 mm) Yes Yes Yes Yes A4 8.3 11.7 in. (210 297 mm) Yes Yes Yes Yes Legal 8 1/2 14 in. (215.9 355.6 mm) Yes Yes – Yes Executive 7 1/4 10 1/2 in. (184 267 mm) – Yes – Yes JIS B5 7.2 10.1 in. (182 257 mm) – – – Yes A5 5.8 8.3 in.
Loading paper Paper weight, thickness and capacity Paper Type 2 Weight Thickness No. of sheets Plain Paper 17 to 32 lb (64 to 120 g/m2) 3 to 6 mil (0.08 to 0.15 mm) 100 1 Inkjet Paper 17 to 53 lb (64 to 200 g/m2) 3 to 10 mil (0.08 to 0.25 mm) 20 Glossy Paper Up to 58 lb (Up to 220 g/m2) Up to 10 mil (Up to 0.25 mm) 20 2 Photo 4" 6" Up to 58 lb (Up to 220 g/m2) Up to 10 mil (Up to 0.25 mm) 20 2 Index Card Up to 32 lb (Up to 120 g/m2) Up to 6 mil (Up to 0.
3 Loading documents How to load documents Make sure documents with ink or correction fluid are completely dry. 3 You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass. Using the ADF (MFC-J415W only) 3 The ADF can hold up to 15 pages and feeds each sheet individually. Use standard 20 lb (80 g/m2) paper and always fan the pages before putting them in the ADF. Document Sizes Supported Paper: 20 lb LTR (80 g/m2 A4) Length: 5.8 to 14 in.
Loading documents How to load documents Note To use the scanner glass, the ADF must be empty. (MFC-J415W only) a b 3 Scannable area 3 The scannable area depends on the settings in the application you are using. The figures below show unscannable areas. Lift the document cover. 3 4 3 1 Using the document guidelines on the left and top, place the document face down in the upper left corner of the scanner glass. 2 Usage Fax Copy Scan 1 c Close the document cover.
4 Sending a fax How to send a fax The following steps show how to send a fax. a When the machine is idle, the time appears on the LCD. When you want to send a fax, or change fax send or receive settings, press the (FAX) key to illuminate it in blue. 4 Note 4 • If you send a black & white fax from the ADF while the memory is full it will be sent in real time. • You can use the scanner glass to fax pages of a book one at a time. The document can be up to Letter or A4 size.
Sending a fax e Press Black Start or Color Start. Faxing from the ADF (MFC-J415W only) The machine starts scanning the document. Faxing from the scanner glass If you press Black Start, the machine starts scanning the first page. Setting scanner glass size for faxing When documents are A4 size, you need to set the Scan Size to A4. If you do not, the bottom portion of the faxes will be missing.
Chapter 4 Transmission Verification Report f 4 You can use the Transmission Verification Report as proof that you sent a fax. This report lists the sender’s name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission was successful. There are several settings available for the Transmission Verification Report: On: Prints a report after every fax you send. On+Image: Prints a report after every fax you send.
5 Receiving a fax 5 Receive modes 5 Choose the correct Receive Mode 5 The correct Receive Mode is determined by the external devices and telephone subscriber services (Voice Mail, Distinctive Ring, etc.) you have (or will be using) on the same line as the Brother machine.
Chapter 5 To set the receive mode follow the instructions below: a b Press Menu. Press a or b to choose Initial Setup. Press OK. c Press a or b to choose Receive Mode. Press OK. d Press a or b to choose Fax Only, Fax/Tel, External TAD or Manual. Press OK. e Press Stop/Exit. The LCD will show the current receive mode.
Receiving a fax Using receive modes 5 External TAD 5 External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be handled in one of the following ways: Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the ring delay before using these modes. (See Ring Delay on page 28.) Faxes will be automatically received. Fax Only 5 Fax Only mode will automatically answer every call as a fax call.
Chapter 5 Receive mode settings Ring Delay The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode. If you have external or extension telephones on the same line as the machine, keep the ring delay setting of 4 rings. (See Using external and extension telephones on page 36 and Easy Receive on page 29.) a b Press Menu. c Press a or b to choose Setup Receive. Press OK. Press a or b to choose Fax. Press OK. d Press a or b to choose Ring Delay. Press OK.
Receiving a fax Easy Receive If Easy Receive is On: 5 5 The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LCD or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest. If Easy Receive is Off: 5 If you are at the machine and answered a call first by lifting a handset, then press Black Start or Color Start, and then press 2 to receive.
6 Telephone services and external devices Telephone services 6 Your machine supports the Caller ID and Distinctive Ring subscriber telephone services that some telephone companies offer. Features like Voice Mail, Call Waiting, Call Waiting/Caller ID, RingMaster, answering services, alarm systems or other custom features on one telephone line may create problems with the operation of your machine. If you have Voice Mail on your telephone line, please read the following carefully.
Telephone services and external devices Distinctive Ring 6 6 If you have Voice Mail on the telephone line that you will install your new machine on, there is a strong possibility that Voice Mail and the machine will conflict with each other while receiving incoming calls. However, the Distinctive Ring feature allows you to use more than one number on your line, so both Voice Mail and the machine can work together without any problems.
Chapter 6 Before you choose the ring pattern to register You can only register one Distinctive Ring pattern with the machine. Some ring patterns cannot be registered. The ring patterns below are supported by your Brother machine. Register the one your telephone company gives you. Ring Pattern Rings 1 long-long 2 short-long-short 3 short-short-long 4 very long (normal pattern) Note Ring Pattern #1 is often called Short-Short and is the most commonly used.
Telephone services and external devices Turning off Distinctive Ring a b Press Menu. Press a or b to choose Fax. Press OK. c Press a or b to choose Miscellaneous. Press OK. d Press a or b to choose Distinctive. Press OK. e Press a or b to choose Off. Press OK. f Press Stop/Exit. Note If you turn off Distinctive Ring, the machine will stay in Manual receive mode. You will need to set the Receive Mode again. (See Choose the correct Receive Mode on page 25.
Chapter 6 • If You Do Not Subscribe to Distinctive Ring Service: You must plug your TAD into the EXT. jack of your machine. If your TAD is plugged into a wall jack, both your machine and the TAD will try to control the telephone line. (See the illustration below.) • Before you connect the external TAD, remove the protective cap (2) from the EXT. jack on the machine. Connections The external TAD must be plugged into the jack labeled EXT.
Telephone services and external devices Recording an outgoing message (OGM) on an external TAD External and extension telephones 6 6 Timing is important in recording this message. The message sets up the ways to handle both manual and automatic fax reception. Connecting an external or extension telephone a You can connect a separate telephone to your machine as shown in the diagram below. b c Record 5 seconds of silence at the beginning of your message.
Chapter 6 Using external and extension telephones 6 Using extension telephones If you let the machine answer first, you will have to go to the machine so you can press Hook to send the call to the cordless handset. If the machine answers a voice call and pseudo/double-rings for you to take over, you can take the call at an extension telephone by pressing the Telephone Answer Code # 5 1. (See F/T Ring Time (Fax/Tel mode only) on page 28.
Telephone services and external devices Changing the remote codes 6 The preset Fax Receive Code is l 5 1. The preset Telephone Answer Code is # 5 1. If you want to, you can replace them with your own codes. a b Press Menu. Press a or b to choose Fax. Press OK. c Press a or b to choose Setup Receive. Press OK. d Press a or b to choose Remote Codes. Press OK. e Press a or b to choose On (or Off). Press OK. f Enter the new Fax Receive Code. Press OK. g Enter the new Telephone Answer Code.
7 Dialing and storing numbers How to dial Manual dialing d Press a or b to choose the number you want to dial. Press OK. e Press Send a fax to confirm. 7 7 Press all of the digits of the fax or telephone number. Note If the LCD shows Not Registered when you enter or search a Speed Dial number, a number has not been stored at this location. Search 7 You can search for names you have stored in the Speed Dial memory. a Speed Dialing a Press (Speed Dial).
Dialing and storing numbers Fax Redial If you are sending a fax manually and the line is busy, press Redial/Pause, and then press Black Start or Color Start to try again. If you want to make a second call to a number you recently dialed, you can press Redial/Pause and choose one of the last 30 numbers from the Outgoing Call List. Redial/Pause only works if you dialed from the control panel.
Chapter 7 Storing Speed Dial numbers Names and numbers can be stored in 2-digit Speed Dial locations. You can store up to 40 different Speed Dial numbers. When you dial you will only have to press a few keys (for 7 Changing Speed Dial names or numbers 7 You can change or delete a Speed Dial name or number that has already been stored. example: (Speed Dial), Search, OK, the 2-digit number, and Black Start or Color Start).
8 Making copies 8 b How to copy 8 Place the document face down in the ADF. The following steps show the basic copy operation. For details about each option, see the Advanced User’s Guide. a Do one of the following to load your document: (See Using the ADF (MFC-J415W only) on page 20.) When you want to make a copy, press Load your document face down on the scanner glass. (COPY) to illuminate it in blue. Make sure you are in copy mode. (See Using the scanner glass on page 20.
Chapter 8 Copy settings You can change the following copy settings. Press COPY and then press a or b to scroll through the copy settings. When the setting you want is highlighted, press OK. (Basic User’s Guide) For details about changing the following copy settings, see page 42. Paper Type Paper Size (Advanced User’s Guide) For details about changing the following copy settings, see chapter 7: Quality 8 Paper Options Paper Type a Press b c d Load your document.
9 PhotoCapture Center®: Printing photos from a memory card PhotoCapture Center® operations 9 9 Even if your machine is not connected to your computer, you can print photos directly from digital camera media. (See Print Images on page 46.) You can scan documents and save them directly to a memory card. (See How to scan to a memory card on page 47.) If your machine is connected to a computer, you can access a memory card that is inserted in the front of the machine from your computer.
Chapter 9 Getting started 9 Firmly put a memory card into the proper slot. 1 1 Memory card slot Slot Compatible memory cards Upper slot Memory Stick™ Memory Stick PRO™ Memory Stick Duo™ Memory Stick PRO Duo™ Memory Stick Micro™ (Adapter required) Lower slot SD SDHC mini SD (Adapter required) micro SD (Adapter required) IMPORTANT DO NOT insert a Memory Stick Duo™ in the lower SD slot. Doing this, may cause damage to the machine.
PhotoCapture Center®: Printing photos from a memory card PHOTO CAPTURE key lights: PHOTO CAPTURE light is on, the memory card is properly inserted. PHOTO CAPTURE light is off, the memory card is not properly inserted. PHOTO CAPTURE light is blinking, the memory card is being read or written to. IMPORTANT DO NOT unplug the power cord or remove the memory card from the media drive (slot) while the machine is reading or writing to the memory card (the PHOTO CAPTURE key is blinking).
Chapter 9 Print Images View Photos You can preview your photos on the LCD before you print them. If your photos are large files there may be a delay before each photo is displayed on the LCD. a Make sure you have put the memory card in the proper slot. Press (PHOTO CAPTURE). b Press a or b to choose View Photo(s). Press OK. c d Press d or c to choose your photo. e Repeat step c and step d until you have chosen all the photos.
PhotoCapture Center®: Printing photos from a memory card How to scan to a memory card d Press a or b to choose Scan to Media. 9 Sel.&Press You can scan black & white and color documents into a memory card. Black & white documents will be stored in PDF (*.PDF) or TIFF (*.TIF) file formats. Color documents may be stored in PDF (*.PDF) or JPEG (*.JPG) file formats. The factory setting is Color 150 dpi and the default file format is PDF.
Chapter 9 i Do one of the following: To change the file name, go to step j. Press Black Start or Color Start to start scanning without changing additional settings. j The file name is set automatically; however, you can enter a name of your choice using the dial pad. Press a or b to choose File Name. Press OK. Enter the new name. (See Entering Text on page 91.) You can only change the first 6 digits. Press OK. Note Press Clear to delete the current name. k 48 Press Black Start or Color Start.
10 How to print from a computer Printing a document 10 10 The machine can receive data from your computer and print it. To print from a computer, install printer driver. (See Printing for Windows® or Printing and Faxing for Macintosh in the Software User’s Guide for the details about the print settings.) a Install the Brother printer driver on the Installation CD-ROM. (See the Quick Setup Guide.) b From your application, choose the Print command.
11 How to scan to a computer Scanning a document 11 There are several ways to scan documents. You can use the SCAN key on the machine or the scanner drivers on your computer. a To use the machine as a scanner, install a scanner driver. If the machine is on a Network, configure it with a TCP/IP address. Scanning using the scan key a b Use the ADF to scan multiple pages of documents. It feeds each sheet automatically.
A Routine maintenance Replacing the ink cartridges Your machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in each of the 4 cartridges. When the machine detects an ink cartridge is running out of ink, the machine will tell you with a message on the LCD. A a Open the ink cartridge cover. If one or more of the ink cartridges have reached the end of their life, the LCD shows B&W Print Only or Cannot Print.
d Turn the green knob on the protective yellow cap clockwise until it clicks to release the vacuum seal, then remove the cap (1). f Gently push in the ink cartridge until it clicks, and then close the ink cartridge cover. g The machine will automatically reset the ink dot counter. 1 Note e Each color has its own correct position. Insert the ink cartridge in the direction of the arrow on the label.
Routine maintenance IMPORTANT • DO NOT take out ink cartridges if you do not need to replace them. If you do so, it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge. • DO NOT touch the cartridge insertion slots. If you do so, the ink may stain your skin. • If ink gets on your skin or clothing immediately wash it off with soap or detergent.
B Troubleshooting B Error and Maintenance messages As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the problem and shows a message. The most common error and maintenance messages are shown below. You can correct most errors and clear routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.
Troubleshooting Error Message Cause Action Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it. Take out the new ink cartridge and re-install it slowly until it clicks. If you are not using Genuine Brother Innobella™ ink the machine may not detect the ink cartridge. Use a new Genuine Brother Innobella™ Ink Cartridge. If the error is not cleared, call Brother Customer Service. An ink cartridge is not installed properly.
Error Message Cause Action Ink Absorber Full The ink absorber box or flushing box is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system. These boxes acquire amounts of ink during the different purging and flushing operations.
Troubleshooting Error Message Cause Action Ink low One or more of the ink cartridges are near the end of their life. If a sending machine has a color fax to send, your machine’s “handshake” will ask that the fax be sent as black & white. If the sending machine has the ability to convert it, the color fax will be printed at your machine as a black & white fax. Order a new ink cartridge. You can continue printing until the LCD shows Cannot Print.
Error Message Cause Action Out of Memory The machine's memory is full. When copy operation is in progress, press Stop/Exit and wait until the other operations in progress finish and then try again. The memory card you are using does not have enough free space to scan the document. Delete unused files from your memory card to make some free space and then try again. Paper Jam Paper is jammed in the machine.
Troubleshooting Error animation B f If the LCD shows No Data, there are no faxes left in the machine's memory. Error animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing c to see the next step and d to go backward. Transferring your faxes or Fax Journal report Press Stop/Exit. Enter the fax number to which faxes will be forwarded.
Document jam (MFC-J415W only) Document is jammed inside the ADF unit B Documents can jam in the ADF unit if they are not inserted or fed properly, or if they are too long. Follow the steps below to clear a document jam. Document is jammed in the top of the ADF unit a Take out any paper from the ADF that is not jammed. b c Open the ADF cover. d e Take out any paper from the ADF that is not jammed. b c Lift the document cover. d e Close the document cover.
Troubleshooting Printer jam or paper jam B c Close the Jam Clear Cover. Make sure the cover is closed properly. d If the paper support flap is open, close it, and then close the paper support. Pull the paper tray completely out of the machine. e Pull out the jammed paper (1). Take out the jammed paper depending on where it is jammed in the machine. a Unplug the machine from the AC power outlet.
f Using both hands, grasp the plastic tabs on both sides of the machine and lift the scanner cover (1) until it locks securely in the open position. g Lift the scanner cover to release the lock ( ). Gently push the scanner cover support down ( ) and close the scanner cover ( ) using both hands. 1 1 3 2 Move the print head (if necessary) to take out any paper remaining in this area. Make sure that jammed paper is not left in the corners of the machine. Check both ends of the print cartridge.
Troubleshooting Troubleshooting B IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.
Printing (continued) Difficulty Suggestions Poor print quality. Check the print quality. (See Checking the print quality in appendix A in the Advanced User’s Guide.) Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using. (See Printing for Windows® or Printing and Faxing for Macintosh in the Software User’s Guide and Paper Type on page 15.) Make sure that your ink cartridges are fresh.
Troubleshooting Printing (continued) Difficulty Suggestions Stains appear on the reverse side or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See Cleaning the machine’s printer platen in appendix A in the Advanced User’s Guide.) Make sure you are using Genuine Brother Innobella™ Ink. Make sure you are using the paper support flap. (See Loading paper and other print media on page 9.) The machine prints dense lines on the page.
Printing Received Faxes Difficulty Suggestions Condensed print and white streaks across the page or the top and bottom of sentences are cut off. You probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again. Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine.
Troubleshooting Receiving Faxes Difficulty Suggestions Cannot receive a fax. Make sure your machine has a dial tone by pressing the Hook key. If you hear static or interference on your fax line, please contact your local telephone company. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL or VoIP services, please contact your service provider for connection instructions.
Receiving Faxes (continued) Difficulty Suggestions Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. (See Connecting an external TAD (telephone answering device) on page 33.) (continued) 1 Plug the telephone line cord directly from the wall telephone jack to your Brother machine’s LINE jack. 2 Remove the protective cap from your Brother machine’s EXT.
Troubleshooting Sending Faxes (continued) Difficulty Suggestions Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner in appendix A in the Advanced User’s Guide.) Vertical black lines when sending. (MFC-J415W only) Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip.
Scanning Difficulties Difficulty Suggestions TWAIN or WIA errors appear when Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application. For example, in PaperPort™11SE with OCR, click File, Scan or Get Photo and click Select to choose the Brother TWAIN or WIA driver. starting to scan. (Windows®) TWAIN or ICA errors appear when starting to scan. (Macintosh) Make sure the Brother TWAIN driver is chosen as the primary source.
Troubleshooting PhotoCapture Center® Difficulties Difficulty Suggestions Removable Disk does not work properly. 1 Have you installed the Windows® 2000 update? If not, do the following: 1) Unplug the USB cable. 2) Install the Windows ® 2000 update using one of the following methods. Install MFL-Pro Suite from the Installation CD-ROM. (See the Quick Setup Guide.) Download the latest service pack from the Microsoft Web site.
Network Difficulties Difficulty Suggestions Cannot print over the network. Make sure that your machine is powered on and is online and in Ready mode. Print a Network Configuration list (see Reports in chapter 6 in the Advanced User’s Guide) and check the current Network settings printed in this list. (If you are using a wireless connection or are having Network problems, see the Network User’s Guide for more information.) The network scanning feature does not work.
Troubleshooting Dial Tone Setting the dial tone to Detection will shorten the dial detect pause. a b Press Menu. Press a or b to choose Initial Setup. Press OK. c Press a or b to choose Dial Tone. Press OK. d Press a or b to choose Detection or No Detection. Press OK. e B Telephone line interference / VoIP B If you are having problems sending or receiving a fax due to possible interference on the telephone line, we recommend that you change the modem speed to minimize errors in fax operations.
Machine Information Checking the serial number 3 All Settings B B Brother strongly recommends you use this operation when you dispose of the machine. You can see the machine’s serial number on the LCD. a b You can reset all the machine settings back to the settings that were set at the factory. Press Menu. How to reset the machine Press a or b to choose Machine Info. Press OK. c Press a or b to choose Serial No. Press OK. d Press Stop/Exit.
C Menu and features On-screen programming C C Your machine is designed to be easy to operate with LCD on-screen programming using the menu keys. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine. All you need to do is follow the instructions as they guide you through the menu selections and programming options.
Menu table C The menu table will help you understand the menu selections and options that are found in the machine's programs. The factory settings are shown in Bold with an asterisk. Menu ( ) Level1 Level2 Level3 Options Descriptions Page Ink Test Print — Print Quality Lets you check the print quality or alignment. See 1 . Alignment Cleaning — Black Color Lets you clean the print head. All General Setup Ink Volume — — Lets you check the available ink volume.
Menu and features Level1 Level2 Level3 Options Descriptions Page General Setup Volume Ring Off Adjusts the ring volume. See 1. (Continued) Low Med* High Beeper Off Low* Adjusts the volume level of the beeper. Med High Speaker Off Low Adjusts the volume level of the speaker. Med* High Auto Daylight — On Off* LCD Settings Adjusts the contrast of the LCD. LCD Contrast Backlight Change this setting to On if you want the machine to change automatically for Daylight Saving Time.
Level1 Level2 Level3 Options Descriptions Page Fax Setup Receive Ring Delay 0 Sets the number of rings before the machine answers in Fax Only or Fax/Tel mode. 28 Sets the pseudo/double-ring time in Fax/Tel mode. 28 Receives fax messages without pressing Start. 29 Allows you to answer all calls at an extension or external telephone and use codes to turn the machine on or off. You can personalize these codes. 36 Reduces the size of incoming faxes. See 1 .
Menu and features Level1 Level2 Level3 Options Descriptions Page Fax Miscellaneous TX Lock — Prohibits most functions except receiving faxes. See 1. Distinctive Off* Uses the Telephone company's Distinctive Ring subscriber service to register the ring pattern with the machine. 31 View or print a list of the last 30 Caller IDs stored in the memory. See 1.
Network menu Level1 Level2 Level3 Options Descriptions Network TCP/IP BOOT Method Auto* Chooses the BOOT method that best suits your needs. Static RARP BOOTP DHCP IP Address [000-255]. Enter the IP address. [000-255]. [000-255]. [000-255] Subnet Mask [000-255]. Enter the Subnet mask. [000-255]. [000-255]. [000-255] Gateway [000-255]. [000-255]. Enter the Gateway address. [000-255]. [000-255] Node Name BRWXXXXXXXXXXXX Enter the Node name.
Menu and features Level1 Level2 Level3 Options Descriptions Network WPS w/PIN Code — — You can easily configure your wireless network settings using WPS with a PIN code. WLAN Status Status — You can see the current wireless network status. Signal — You can see the current wireless network signal strength. SSID — You can see the current SSID. Comm. Mode — You can see the current Communication Mode. MAC Address — — You can see your machine’s MAC address from the control panel.
Menu ( ) (continued) Level1 Level2 Level3 Options Descriptions Page Print Reports Transmission — — 24 Help List — — Prints these lists and reports. Quick Dial — Alphabetical Order See 1 . Numerical Order Fax Journal — — User Settings — — Network Config — — WLAN Report — — Caller ID hist. — — Machine Info. Serial No. — — Lets you check the serial number of your machine. 74 Initial Setup Receive Mode — Fax Only* Choose the receive mode that best suits your needs.
Menu and features Level1 Level2 Level3 Options Descriptions Page Initial Setup Reset Network — Resets the print server back to its factory default settings, such as the password and IP address information. 74 Speed Dial&Fax — Deletes all stored Speed Dial numbers and restores the Station ID, Quick Dial List, Transmission Verification Report and Fax Journal back to the factory default settings.
FAX ( ) Level1 Level2 Level3 Options Descriptions Page Fax Resolution — — Standard* Sets the resolution for outgoing faxes. See 1 . Fine S.Fine Photo Contrast — — Auto* Light Changes the lightness or darkness of faxes you send. Dark Speed Dial Search — Alphabetical Order You can dial by pressing only a few keys (and Start). 38 Numerical Order Outgoing Call Set Speed Dial — — You can store Speed Dial numbers, so you can dial by pressing only a few keys (and Start).
Menu and features SCAN ( ) Level1 Option1 Option2 Option3 Descriptions Page Scan to File — — — You can scan a black & white or a color document into your computer. See 1 . Scan to Media (when a memory card is inserted) Quality — Color 150 dpi* You can choose the scan resolution, file format, and enter a file name for your document. 47 See 2 .
COPY ( ) Level1 Level2 Level3 Options Descriptions Page Quality — — Fast Choose the Copy resolution for the next copy. See 1 . Normal* Best Enlarge/Reduce 100%* — — — Enlarge — 198% 4"x6"iA4 You can choose the enlargement ratio for the next copy. 186% 4"x6"iLTR 104% EXEiLTR Reduce — (MFC-J270W) 97% LTRiA4 93% A4iLTR You can choose the reduction ratio for the next copy.
Menu and features Level1 Level2 Level3 Options Descriptions Page Paper Size — — Letter* Choose the paper size that matches the paper in the tray. 42 Adjusts the density of copies. See 1. Legal A4 A5 EXE 4"x6" Density — — Dark Light Stack/Sort — — (MFC-J415W only) Page Layout Stack* Sort — — Off(1in1)* 2 in 1 (P) You can choose to stack or sort multiple copies. You can make N in 1 or Poster copies.
PHOTO CAPTURE ( ) Level1 Level2 Level3 Options Descriptions Page View Photo(s) — — See the print settings in the following table. You can preview your photos on the LCD. 46 Print Index 6 IMGs/Line* Paper Type Plain Paper* You can print a thumbnail page. See 1 . 5 IMGs/Line Inkjet Paper Brother BP71 Brother BP61 Other Glossy Paper Size Letter* A4 Print Photos — — Print All Photos — — 1 See the print settings in the following table. You can print an individual image.
Menu and features Option1 Brightness Option2 Light Option3 Option4 Descriptions Page — — Adjusts the brightness. See 1. — — Adjusts the contrast. — — Crops the image around the margin to fit the paper size or print size. Turn this feature off if you want to print whole images or prevent unwanted cropping. — — Expands the printable area to fit the edges of the paper. — — Prints the date on your photo.
Speed Dial ( ) Level1 Level2 Level3 Options Descriptions Page Search — — Alphabetical Order You can search for names you have stored in the Speed Dial memory. 38 Numerical Order Set Speed Dial — — — You can set up Speed Dial numbers, so you can dial by pressing only a few keys (and Start). 40 Setup Groups — — — You can set up Group numbers for Broadcasting. See 1 . 1 See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.
Menu and features Entering Text C When you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most dial pad keys have three or four letters printed on keys. The keys for 0, # and l do not have printed letters because they are used for special characters. Press the appropriate dial pad key the number of times shown in this reference table to access the character you want.
D Specifications D General D Printer Type Inkjet Print Method Black: Color: Memory Capacity Piezo with 94 1 nozzle Piezo with 94 3 nozzles 32 MB LCD (Liquid Crystal Display) 1.9 in. (48.98 mm) STN Color LCD 1 Power Source Power Consumption AC 100 to 120 V 50/60 Hz 2 Copying Mode: Approx. 19 W 3 Standby Mode: Approx. 4 W Sleep Mode: Approx. 2.5 W Off: Approx. 0.65 W Dimensions (MFC-J415W) 14.8 in. (375 mm) 7.1 in. (180 mm) 15.4 in. (390 mm) 15.9 in. (405 mm) (MFC-J270W) 14.6 in.
Specifications ADF (automatic document feeder) (MFC-J415W) Up to 15 pages Document Size ADF Width (MFC-J415W only): 5.8 in. to 8.5 in. (148 mm to 215.9 mm) Paper: 20 lb (80 g/m2) Letter or A4 size ADF Length (MFC-J415W only): 5.8 in. to 14 in. (148 mm to 355.6 mm) Scanner Glass Width: Max. 8.5 in. (215.9 mm) Scanner Glass Length: Max. 11.7 in. (297 mm) 1 Measured diagonally. 2 When the machine is connected using USB interface.
Print media Paper Input D Paper Tray Paper Type: Plain Paper, Inkjet Paper (coated paper), Glossy Paper 1, Transparency 1 2 and Envelopes Paper Size: Letter, Legal, Executive, A4, A5, A6, JIS B5, Envelopes (commercial No.10, DL, C5, Monarch, JE4), Photo 4" 6", Photo 2L 5" 7", Index Card and Postcard 3 Width: 3.86 in. - 8.5 in. (98 mm - 215.9 mm) Length: 5.8 in. - 14 in. (148 mm - 355.6 mm) For more details, see Paper weight, thickness and capacity on page 19. Maximum paper tray capacity: Approx.
Specifications Fax D Compatibility ITU-T Group 3 Modem Speed Automatic Fallback 14,400 bps Scanning Width 8.2 in. (208 mm) (Letter) Printing Width 8.2 in. (208 mm) Gray Scale Levels: 64 (B&W) / 256 (Color) Resolution Horizontal 203 dot/in. (8 dot/mm) Vertical Standard 98 line/in. (3.85 line/mm) (Black) 196 line/in. (7.7 line/mm) (Color) Fine 196 line/in. (7.7 line/mm) (Black/Color) Photo 196 line/in. (7.7 line/mm) (Black) Superfine 392 line/in. (15.
Copy D Color/Black Yes/Yes Copy Width Max. 8.26 in.
Specifications PhotoCapture Center® D Compatible Media 1 Memory Stick™ (16 MB - 128 MB) Memory Stick PRO™ (256 MB - 16 GB) (Not available for music data with MagicGate™) Memory Stick Duo™ (16 MB - 128 MB) Memory Stick PRO Duo™ (256 MB - 16 GB) Memory Stick Micro™ (M2™) with adapter SD (16 MB to 2 GB) SDHC (4 GB to 16 GB) microSD with adapter miniSD with adapter Resolution Up to 1200 2400 dpi File Extension (Media Format) DPOF (ver. 1.0, ver. 1.1), Exif DCF (up to ver. 2.
Scanner D Color/Black Yes/Yes TWAIN Compliant Yes (Windows® 2000 Professional/Windows® XP/ Windows® XP Professional x64 Edition/Windows Vista®/ Windows® 7) Mac OS X 10.4.11, 10.5.x, 10.6.x 1 WIA Compliant Yes (Windows® XP 2/Windows Vista®/Windows® 7) ICA Compliant Yes (Mac OS X 10.6.
Specifications Printer D Resolution Up to 1200 6000 dpi Printing Width 8.26 in. [8.5 in. (borderless) 1] 3 Borderless Letter, A4, A6, Photo 4" 6", Index Card 5" 8", Photo 2L 5" 7", Postcard 1 3.9" 5.8" 2 1 When the Borderless feature is set to On. 2 See Paper type and size for each operation on page 18. 3 When printing on letter size paper.
Interfaces D USB 1 2 Use a USB 2.0 interface cable that is no longer than 6 feet (2 m). Wireless LAN IEEE 802.11b/g (Infrastructure/Ad-hoc Mode) 1 Your machine has a USB 2.0 Full-Speed interface. This interface is compatible with USB 2.0 Hi-Speed; however, the maximum data transfer rate will be 12 Mbits/s. The machine can also be connected to a computer that has a USB 1.1 interface. 2 Third party USB ports are not supported.
Specifications Computer requirements D SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS Supported Computer Platform & PC Software Operating System Version Functions Windows® Operating System 1 Windows® 2000 Professional 5 Printing, PC Fax Windows® XP Home 2 5 Windows® XP Professional 2 5 Send 4, Scanning, Removable Disk 6 Windows® XP Professional x64 Edition 2 PC Interface USB, Intel® Pentium® II Wireless or equivalent 802.
Consumable items Ink The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly. Service Life of Ink Cartridge Starter ink cartridges are in the box. The first time you install the ink cartridges the machine will use extra ink to fill the ink delivery tubes. This is a one-time process that enables high quality printing. Afterward, replacement ink cartridges will print the specified number of pages. Starter cartridge yield is approx.
Specifications Network D Note For details about the full Network specifications, see the Network User’s Guide. LAN You can connect your machine to the network for Printing, Scanning, PC Fax Send, and access to photos from PhotoCapture Center® 1. Also included is Brother BRAdmin Light 2 Network Management software. Wireless Network Security SSID (32 chr), WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2-PSK (AES) Setup Support Utility AOSS™ Yes WPS Yes 1 See the Computer Requirements chart on page 101.
E Index A D Accessories and supplies .......................... ii ADF (automatic document feeder) ...........20 Answering machine (TAD) .......................33 connecting .............................................34 Apple Macintosh See Software User's Guide. Automatic fax receive .............................................25 Easy Receive .....................................29 Data Ident-A-Call ..................................... 30 Dialing a pause ............................................
F J Fax codes changing ...............................................37 Fax Receive Code ......................... 29, 36 Telephone Answer Code ......................36 using .....................................................36 Fax, from PC See Software User's Guide. Fax, stand-alone receiving ...............................................25 difficulties .................................... 66, 67 Easy Receive .....................................29 F/T Ring Time, setting .......................
P Q Paper ................................................ 16, 94 capacity .................................................19 loading ............................................. 9, 11 loading envelopes and postcards .........11 printable area ........................................14 size ........................................................15 size of document ...................................20 type ................................................
T E TAD (telephone answering device), external ............................................. 25, 33 connecting ..................................... 33, 34 receive mode ........................................25 recording OGM .....................................35 Teen Ring ................................................30 Telephone line connections ...........................................34 difficulties ..............................................66 interference ....................................
Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com These machines are made for use in the USA and Canada only.
