Operation Manual

Troubleshooting
69
B
Receiving Faxes
Difficulty Suggestions
Cannot receive a fax. If you connect your machine to PBX or ISDN, set the menu setting of Telephone
Line Type to your telephone type. (See Setting the Telephone Line Type
on page 30.)
Sending Faxes
Difficulty Suggestions
Cannot send a fax. Check all line cord connections.
Make sure that the FAX key is illuminated.
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See Reports in
chapter 6 in the Advanced User’s Guide.)
Transmission Verification Report
says “RESULT:ERROR”.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get “RESULT:ERROR” on the Transmission
Verification Report, your machine may be out of memory. If the problem continues,
ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the menu setting of Compatibility to Basic(for VoIP).
(See Telephone line interference / VoIP on page 73.)
If you connect your machine to PBX or ISDN, set the menu setting of Telephone
Line Type to your telephone type. (See Setting the Telephone Line Type
on page 30.)
Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner glass on page 53.)
Vertical black lines when sending.
(MFC-J410 and MFC-J415W only)
Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. Clean the glass strip. (See Cleaning the scanner glass
on page 53.)