BASIC USER’S GUIDE MFC-J430W Version 0 UK/IRE/GEN
If you need to call Customer Service Please complete the following information for future reference: Model Number: MFC-J430W Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.com/registration/ © 2011 Brother Industries, Ltd.
User's Guides and where do I find it? Which manual? 1 What's in it? Where is it? Product Safety Guide Read this Guide first. Please read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using.
Table of Contents (BASIC USER’S GUIDE) 1 General information 1 Using the documentation .......................................................................................1 Symbols and conventions used in the documentation ....................................1 Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network Glossary ...................................................1 Viewing Documentation....................................................................
Receiving a fax 26 Receive Modes ....................................................................................................26 Choose the Receive Mode .................................................................................. 26 Using Receive Modes..........................................................................................27 Fax Only ........................................................................................................27 Fax/Tel..........................
8 Making copies 42 How to copy .........................................................................................................42 Stop copying..................................................................................................42 Copy settings.................................................................................................43 Paper Options................................................................................................
D Specifications 87 General ................................................................................................................ 87 Print media...........................................................................................................89 Fax....................................................................................................................... 90 Copy .................................................................................................................
Table of Contents (ADVANCED USER’S GUIDE) The Advanced User’s Guide explains the following features and operations. You can view the Advanced User’s Guide on the CD-ROM.
1 General information Using the documentation The following symbols and conventions are used throughout the documentation. Bold Bold typeface identifies specific buttons on the machine’s control panel, or on the computer screen. Italics Italicized typeface emphasizes an important point or refers you to a related topic. Courier New Text in the Courier New font identifies messages on the LCD of the machine.
Chapter 1 Note If the Brother screen does not appear automatically, go to My Computer (Computer), double-click the CD-ROM icon, and then double-click start.exe. b If the model name screen appears, click your model name. c If the language screen appears, click your language. The CD-ROM Top Menu will appear. d Double-click top.pdf. If the country screen appears, choose your country. e After the list of User’s Guides appears, choose the guide you want to read.
General information Accessing Brother Support (Windows®) You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the CD-ROM. Click Brother Support on the Top Menu. The following screen will appear: To access our website (http://www.brother.com/), click Brother Home Page. For the latest news and product support information (http://solutions.brother.com/), click Brother Solutions Center. To visit our website for original Brother Supplies (http://www.brother.
Chapter 1 Control panel overview 1 8 7 1 1 Mode keys: 3 Start keys: FAX Lets you start sending faxes or making copies in monochrome. Also lets you start a scanning operation (in colour or mono depending on the scan setting in the ControlCenter software). Lets you access the FAX mode. SCAN Lets you access the SCAN mode. COPY Lets you access the COPY mode. 2 4 Telephone keys: Redial/Pause Redials the last 30 numbers called. It also inserts a pause when dialling.
General information 1 6 6 Menu keys: Volume keys d c While the machine is idle, you can press these keys to adjust the ring volume. Speed Dial key 7 4 2 3 LCD (Liquid Crystal Display) Displays messages on the screen to help you set up and use your machine. 8 You can turn the machine on and off. Press Lets you store, look up, and dial numbers that are stored in the memory. d or c Press d or c to move the selected area left or right on the LCD.
Chapter 1 LCD screen indications The LCD shows the current machine status when the machine is idle. 1 1 Basic Operations The following steps show how to change a setting in the machine. In this example the Receive Mode setting is changed from Fax Only to Fax/Tel. a b 2 1 Press a or b to choose Initial Setup. Press OK. c Press a or b to choose Receive Mode. Max Current Receive Mode Lets you see the current Receive Mode.
General information Volume Settings Ring Volume 1 1 You can choose from a range of ring volume levels, from High to Off. Press Menu. Press a or b to choose General Setup. Press OK. c Press a or b to choose Volume. Press OK. d Press a or b to choose Ring. Press OK. e Press a or b to choose Low, Med, High or Off. Press OK. f Press Stop/Exit. 1 When the beeper is on, the machine will beep when you press a key, make a mistake, or after you send or receive a fax.
Chapter 1 LCD display Setting the backlight brightness 1 1 If you are having difficulty reading the LCD, try changing the brightness setting. a b Press Menu. Press a or b to choose General Setup. Press OK. c Press a or b to choose LCD Settings. Press OK. d Press a or b to choose Backlight. Press OK. e Press a or b to choose Light, Med or Dark. Press OK. f Press Stop/Exit.
2 Loading paper 2 b Loading paper and other print media Lift the output paper tray cover (1). 2 2 1 Load only one size of paper and one type of paper in the paper tray at any one time. a Pull the paper tray completely out of the machine. c Note If the paper support flap (1) is open, close it, and then close the paper support (2). With both hands, gently press and slide the paper side guides (1) and then the paper length guide (2) to fit the paper size.
Chapter 2 d Fan the stack of paper well to avoid paper jams and misfeeds. Note When there are only a few sheets of paper left in the paper tray, the machine may start to misfeed. Load at least 10 sheets of paper into the paper tray. f Gently adjust the paper side guides (1) to fit the paper using both hands. Make sure the paper side guides touch the sides of the paper. 1 Note Always make sure that the paper is not curled or wrinkled.
Loading paper h Slowly push the paper tray completely into the machine. Loading envelopes and postcards 2 About envelopes 2 Use envelopes that weigh between 80 to 95 g/m2. i Some envelopes need margin settings to be set in the application. Make sure you do a test print first before printing many envelopes. While holding the paper tray in place, pull out the paper support (1) until it clicks, and then unfold the paper support flap (2).
Chapter 2 Loading envelopes and postcards a Before loading, press the corners and sides of envelopes or postcards to make them as flat as possible. IMPORTANT If envelopes or postcards are “doublefeeding”, put one envelope or postcard in the paper tray at a time. 2 b Put envelopes or postcards in the paper tray with the address side down and the leading edge (top of the envelopes) in first as shown in the illustration.
Loading paper If you have problems printing on envelopes with the flap on the short edge, try the following: a b Open the envelope flap. c Select Reverse Print in the printer driver’s dialog box and then adjust the size and margin in your application. uuSoftware User’s Guide: Printing (Windows®) uuSoftware User’s Guide: Printing and Faxing (Macintosh) 2 2 Put the envelope into the paper tray with the address side down and the flap positioned as shown in the illustration.
Chapter 2 Printable area 2 The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can print in the shaded areas of cut sheet paper when the Borderless print feature is available and turned on.
Loading paper Paper settings 2 Press Menu. Press a or b to choose General Setup. Press OK. a b To get the best print quality, set the machine for the type of paper you are using. c Press a or b to choose Paper Type. Press OK. d Press a or b to choose Plain Paper, Inkjet Paper, Brother BP71, Brother BP61, Other Glossy or Transparency. Press OK. e Paper Size You can use four sizes of paper for printing copies: A4, A5, Letter and 10 15 cm and two sizes for printing faxes: A4 and Letter.
Chapter 2 Acceptable paper and other print media The print quality can be affected by the type of paper you use in the machine. To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper that is loaded in the tray. You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes. Recommended print media 2 To get the best print quality, we suggest using Brother paper. (See the table below.
Loading paper Handling and using print media Paper capacity of the output paper tray cover 2 2 Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat. Up to 50 sheets of 80 g/m2 A4 paper. Transparencies and photo paper must be picked up from the output paper tray cover one page at a time to avoid smudging. Avoid touching the shiny (coated) side of photo paper. Load photo paper with the shiny side facing down.
Chapter 2 Choosing the right print media 2 Paper type and size for each operation Paper Type Cut Sheet Paper Size Transparencies 18 Usage Fax Copy Printer A4 210 297 mm (8.3 11.7 in.) Yes Yes Yes Letter 215.9 279.4 mm (8 1/2 11 in.) Yes Yes Yes Executive 184 267 mm (7 1/4 10 1/2 in.) – – Yes JIS B5 182 257 mm (7.2 10.1 in.) – – User Defined A5 148 210 mm (5.8 8.3 in.) – Yes Yes A6 105 148 mm (4.1 5.8 in.) – – Yes 10 15 cm (4 6 in.
Loading paper Paper weight, thickness and capacity Paper Type 2 Weight Thickness No. of sheets Plain Paper 64 to 120 g/m2 0.08 to 0.15 mm 100 1 Inkjet Paper 2 64 to 200 g/m 0.08 to 0.25 mm 20 Glossy Paper Up to 220 g/m2 Up to 0.25 mm 20 2 Photo Card Up to 220 g/m2 Up to 0.25 mm 20 2 Index Card Up to 120 g/m2 Up to 0.15 mm 30 Postcard Up to 200 g/m2 Up to 0.25 mm 30 Envelopes 75 to 95 g/m2 Up to 0.
3 Loading documents How to load documents a 3 3 Unfold the ADF Document Support (1) and the ADF Document Support Flap (2). You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass. Using the ADF 2 1 3 The ADF can hold up to 15 pages 1 and feeds each sheet individually. Use 90 g/m2 paper and always fan the edges of the pages before placing them in the ADF.
Loading documents How to load documents IMPORTANT Note DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam. d To use the scanner glass, the ADF must be empty. After using the ADF, close the ADF Document Support Flap and push the upper-left portion of the ADF Document Support to close it completely. Using the scanner glass 3 a b Lift the document cover. c Close the document cover.
Chapter 3 Unscannable area 3 The scannable area depends on the settings in the application you are using. The figures below show unscannable areas. 3 4 1 2 Usage Fax Document Size Top (1) Left (3) Bottom (2) Right (4) A4 3 mm 3 mm 1 Letter 4 mm Legal Copy Scan 1 22 All paper sizes 3 mm The unscannable area is 1 mm when you use the ADF.
4 Sending a fax How to send a fax c 4 The following steps show how to send a fax. a When you want to send a fax or change the settings for sending or receiving faxes, press the 4 (FAX). You can change the following fax sending settings. Press a or b to scroll through the fax settings. When the setting you want is displayed, press OK and choose your option. (Basic User's Guide) For details about changing the following fax sending settings, see pages 24 to 25.
Chapter 4 d Stop faxing Enter the fax number. Using the dial pad To stop faxing, press Stop/Exit. Using Speed Dial Speed Dial Setting scanner glass size for faxing Using call history Outgoing Call Press Mono Start or Colour Start. Faxing from the ADF 4 The machine starts scanning the document to be sent. Faxing from the scanner glass If you pressed Mono Start, the machine starts scanning the first page. Go to step f.
Sending a fax Transmission Verification Report You can use the Transmission Verification Report as proof that you sent a fax. This report lists the sender’s name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission was successful.
5 Receiving a fax 5 Receive Modes 5 You must choose a Receive Mode depending on the external devices and telephone services you have on your line. Choose the Receive Mode 5 By default, your machine will automatically receive any faxes that are sent to it. The diagram below will help you choose the correct mode. For more detailed information on the Receive Modes, see Using Receive Modes uu page 27.
Receiving a fax Using Receive Modes 5 External TAD 5 External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be dealt with in one of the following ways: Some Receive Modes answer automatically (Fax Only and Fax/Tel). You may want to change the ring delay before using these modes. (See Ring Delay uu page 28.) Faxes will be automatically received. Fax Only 5 Fax Only mode will automatically answer every call as a fax call.
Chapter 5 Receive Mode settings Ring Delay The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode. If you have external or extension telephones on the same line as the machine choose the maximum number of rings. (See Operation from external and extension telephones uu page 34 and Fax Detect uu page 29.) a b Press Menu. c Press a or b to choose Setup Receive. Press OK. Press a or b to choose Fax. Press OK.
Receiving a fax Fax Detect If Fax Detect is On: 5 5 The machine receives a fax call automatically, even if you answer the call. When you see Receiving on the LCD or when you hear “chirps” through the handset you are using, just replace the handset. Your machine will do the rest. If Fax Detect is Off: 5 If you are at the machine and answer a fax call by lifting the handset, press Mono Start or Colour Start, then press 2 to receive the fax.
6 Telephone and external devices Voice operations Fax/Tel mode 6 6 You can print a list of the Caller ID information received by your machine. (uuAdvanced User’s Guide: How to print a report) Note When the machine is in Fax/Tel mode, it will use the F/T Ring (fast double-ring) to alert you to pick up a voice call. The Caller ID service varies with different carriers. Call your local telephone company to find out about the kind of service available in your area.
Telephone and external devices Telephone services PBX and TRANSFER 6 6 The machine is initially set to Normal, which lets the machine connect to a standard PSTN (Public Switched Telephone Network) line. However, many offices use a central telephone system or Private Branch Exchange (PBX). Your machine can be connected to most types of PBX. The machine's recall feature supports timed break recall only (TBR).
Chapter 6 Connecting an external TAD (telephone answering device) You may choose to connect an external answering device. However, when you have an external TAD on the same telephone line as the machine, the TAD answers all calls and the machine “listens” for fax calling (CNG) tones. If it hears them, the machine takes over the call and receives the fax. If it does not hear CNG tones, the machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message.
Telephone and external devices Multi-line connections (PBX) We suggest you ask the company who installed your PBX to connect your machine. If you have a multi-line system we suggest you ask the installer to connect the unit to the last line on the system. This prevents the machine being activated each time the system receives telephone calls. If all incoming calls will be answered by a switchboard operator we recommend that you set the Receive Mode to Manual.
Chapter 6 Operation from external and extension telephones 6 If you answer a fax call on an extension or an external telephone, you can make your machine take the call by using the Remote Activation Code. When you press the Remote Activation Code l 5 1, the machine starts to receive the fax. Your premises may already be wired with parallel extension telephones, or you may plan to add extension telephones to your line, as well as your machine.
Telephone and external devices Inadvisable connection of extension sockets (Fig. 1.) 1 2 1 6 3 Extension socket 2 Master socket 3 Incoming line If you let the machine answer first, you will have to go to the machine and press Tel/R to send the call to the cordless handset. Recommended connection of extension sockets (Fig. 2.
Chapter 6 Changing the remote codes 6 If you want to use Remote Activation, you have to turn on the remote codes. The preset Remote Activation Code is l 5 1. The preset Remote Deactivation Code is # 5 1. If you want to, you can replace them with your own codes. a b Press Menu. c Press a or b to choose Setup Receive. Press OK. d Press a or b to choose Remote Codes. Press OK. e Press a or b to choose On (or Off). Press OK. f Enter the new Remote Activation Code. Press OK.
7 Dialling and storing numbers How to dial Manual dialling Note 7 7 Press all of the digits of the fax or telephone number. 7 If the LCD shows Not Registered when you enter or search a Speed Dial number that has not been stored at this location. d Press a or b to choose the number you want to dial. Press OK. e Press OK to choose Send a fax. Search 7 You can search for names you have stored in the Speed Dial memory. a Speed Dialling 7 Press (Speed Dial).
Chapter 7 Fax Redial Redial/Pause only works if you dialled from the control panel. If you are sending a fax automatically and the line is busy, the machine will automatically redial up to three times at five minute intervals. a b Press Redial/Pause. Press a or b to choose the number you want to redial. Press OK. c Press a or b to choose Send a fax. Press OK. d Press Mono Start or Colour Start.
Dialling and storing numbers Caller ID history This feature requires the Caller ID subscriber service offered by many local telephone companies. (See Caller ID (U.K. and Ireland only) uu page 30.) 7 d Press Stop/Exit. Note You can print the Caller ID list. (uuAdvanced User’s Guide: How to print a report) The numbers, or names if available, from the last 30 faxes and telephone calls you received will be stored in the Caller ID history.
Chapter 7 Storing numbers 7 You can store up to 40 2-digit different Speed Dial numbers with a name, and each name has one number. When you dial you will only have to press a few keys (for example: You can set up your machine to do the following types of easy dialling: Speed Dial and Groups for broadcasting faxes. When you dial a Quick Dial number, the LCD shows the number. (Speed Dial), Search, OK, the two-digit number, and Mono Start or Colour Start).
Dialling and storing numbers Changing Speed Dial names or numbers g Press a or b to choose Complete. Press OK. h Press Stop/Exit. 7 You can change a Speed Dial name or number that has already been stored. a Press b Press a or b to choose Set Speed Dial. Press OK. c Press a or b to choose the 2-digit Speed Dial location you want to change. Press OK. d Do one of the following: (Speed Dial). Press a or b to choose Change. 7 Press OK. Press a or b to choose Delete. Press OK.
8 Making copies 8 b How to copy 8 Place the document face down in the ADF. The following steps show the basic copy operation. a Do one of the following to load your document: (See Using the ADF uu page 20.) Make sure you are in copy mode, press Place the document face down on the scanner glass. (COPY). (See Using the scanner glass uu page 21.) c If you want more than one copy, enter the number (up to 99). d Press Mono Start or Colour Start. The LCD shows: Stop copying 1 1 No.
Making copies Copy settings You can change the following copy settings. Press COPY and then press a or b to scroll through the copy settings. When the setting you want is highlighted, press OK. 8 Paper Options 8 Paper Type 8 (Basic User's Guide) If you are copying on a special type of paper, set the machine for the type of paper you are using to get the best print quality. For details about changing the following copy settings uupage 43. a Press b c d Load your document.
9 How to print from a computer Printing a document The machine can receive data from your computer and print it. To print from a computer, you must install the printer driver. uuSoftware User’s Guide: Printing (Windows®) uuSoftware User’s Guide: Printing and Faxing (Macintosh) a Install the Brother printer driver from the CD-ROM. (uuQuick Setup Guide) b From your application, choose the Print command. c Choose the name of your machine in the Print dialog box and click Preferences.
10 How to scan to a computer Scanning a document 10 There are several ways to scan documents. You can use the SCAN key on the machine or the scanner drivers on your computer. a To use the machine as a scanner, you must install a scanner driver. If the machine is on a Network, configure it with a TCP/IP address. Install the scanner drivers from the CD-ROM. (uuQuick Setup Guide) Scanning using the SCAN key a Press b Choose the scan mode you want.
Chapter 10 Scanning using a scanner driver 10 uuSoftware User’s Guide: Scanning a document using the TWAIN driver (Windows®) uuSoftware User’s Guide: Scanning a document using the WIA driver (Windows®) uuSoftware User’s Guide: Scanning a document using the TWAIN driver (Macintosh) uuSoftware User’s Guide: Scanning a document using the ICA driver (Mac OS X 10.6.x) a Start a scanning application and click the Scan button.
A Routine maintenance Replacing the ink cartridges Your machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in each of the four cartridges. When the machine detects an ink cartridge is running out of ink, the machine will display a message on the LCD. The LCD will show which ink cartridge is low or needs replacing. Be sure to follow the LCD prompts to replace the ink cartridges in the correct order.
b Press the lock release lever as shown to release the cartridge indicated on the LCD. Remove the cartridge from the machine. d Turn the green release lever on the orange protective packing (1) clockwise until it clicks to release the vacuum seal. Then remove the orange protective packing as shown. 1 1 c 48 Open the new ink cartridge bag for the colour shown on the LCD, and then take out the ink cartridge. e Each colour has its own correct position.
Routine maintenance f Gently push the back of the ink cartridge marked “PUSH” until it clicks, and then close the ink cartridge cover. IMPORTANT • DO NOT take out ink cartridges if you do not need to replace them. If you do so, it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge. • DO NOT touch the cartridge insertion slots. If you do so, the ink may stain your skin. • If ink gets on your skin or clothing immediately wash it off with soap or detergent.
Cleaning and checking the machine Cleaning the scanner glass a Unplug the machine from the electrical socket. b Lift the document cover (1). Clean the scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner. Note A A In addition to cleaning the glass strip with a non-flammable glass cleaner, run your finger tip over the glass strip to see if you can feel anything on it.
Routine maintenance Cleaning the print head To maintain good print quality, the machine will automatically clean the print head when needed. You can start the cleaning process manually if there is a print quality problem. Clean the print head if you get a horizontal line in the text or graphics, or blank text on your printed pages. You can clean Black only, three colours at a time (Yellow/Cyan/Magenta), or all four colours at once.
i j k The LCD asks you if you want to start cleaning. Press 1 (Yes). The machine starts cleaning the print head. After the cleaning procedure is finished, press Colour Start. The machine starts printing the Print Quality Check Sheet again and repeat the procedure from step f. Press Stop/Exit. If you repeat this procedure at least five times and the print quality is still poor, replace the ink cartridge for the clogged colour. After replacing the ink cartridge, check the print quality.
B Troubleshooting B Error and Maintenance messages B As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error and shows an error message. The most common error and maintenance messages are shown in the following table. You can correct most errors and routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Error Message Cause Action BT Call Sign On BT Call Sign is set to ON. You cannot change the Receive Mode from Manual to another mode. Set BT Call Sign to OFF. (uuAdvanced User’s Guide: BT Call Sign (U.K. only)) You installed a new ink cartridge too quickly and the machine did not detect it. Take out the new ink cartridge and re-install it slowly until it clicks. If you are using non Brother Original ink the machine may not detect the ink cartridge.
Troubleshooting Error Message Cause Action Ink Absorber Full The ink absorber box or flushing box is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty.
Error Message Cause Action No Caller ID There is no incoming call history. You did not receive calls or you have not subscribed to the Caller ID service from your telephone company. If you want to use the Caller ID feature call your telephone company. (See Caller ID (U.K. and Ireland only) uu page 30.) No Ink Cartridge An ink cartridge is not installed correctly. Take out the new ink cartridge and reinstall it slowly until it clicks. (See Replacing the ink cartridges uu page 47.
Troubleshooting Error Message Cause Action Unable to CleanXX The machine has a mechanical problem. Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, see Transferring your faxes or Fax Journal report uu page 58 before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and reconnect it. Unable to Init.
Error animations display B f If the LCD shows No Data, there are no faxes left in the machine's memory. Error animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing c to see the next step and d to go back a step. Transferring your faxes or Fax Journal report Press Stop/Exit. Enter the fax number to which faxes will be forwarded.
Troubleshooting Document jam B Documents can jam in the ADF unit if they are not inserted or fed correctly, or if they are too long. Follow the steps below to clear a document jam. Document is jammed in the top of the ADF unit a Take out any paper from the ADF that is not jammed. b c Open the ADF cover. d e Document is jammed inside the ADF unit a Take out any paper from the ADF that is not jammed. b c Lift the document cover. d e Close the document cover.
Printer jam or paper jam B c Pull the two green levers inside the machine to release the jammed paper. d Pull out the jammed paper (1). Take out the jammed paper depending on where it is jammed in the machine. If the LCD shows Paper Jam follow these steps: IMPORTANT Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to another fax machine so you will not lose any important messages.
Troubleshooting f Open the Jam Clear Cover (1) at the back of the machine. i 1 Using both hands, use the plastic tabs on both sides of the machine to lift the scanner cover (1) to the open position. 3 2 1 g h Pull the jammed paper out of the machine. Move the print head (if necessary) to take out any paper remaining in this area. Make sure that jammed paper is not left in the corners of the machine (2) and (3). Close the Jam Clear Cover. Make sure the cover is closed correctly.
IMPORTANT k Push the two green levers back to their original positions. l Push the paper tray firmly back into the machine. m While holding the paper tray in place, pull out the paper support (1) until it clicks, and unfold the paper support flap (2). • If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper. • If the print head is in the right corner as shown in the illustration, you cannot move it.
Troubleshooting Troubleshooting B If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. If you are having difficulty with your machine B Printing Difficulty Suggestions No printout.
Printing (continued) Difficulty Suggestions Poor print quality. Check the print quality. (See Checking the print quality uu page 51.) Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using. See Paper Type uu page 15. uuSoftware User’s Guide: Printing (Windows®) uuSoftware User’s Guide: Printing and Faxing (Macintosh) Make sure that your ink cartridges are fresh.
Troubleshooting Printing (continued) Difficulty Suggestions The machine prints dense lines on the page. Check Reverse Order in the Basic tab of the printer driver. The printouts are wrinkled. (Windows® users) In the printer driver Advanced tab, click Colour Settings, and uncheck Bi-Directional Printing. (Macintosh users) In the printer driver, choose Print Settings, click Advanced, choose Other Print Options, and uncheck Bi-Directional Printing. Make sure you are using Brother Original Innobella™ ink.
Printing Received Faxes Difficulty Suggestions Condensed print and white streaks across the page or the top and bottom of sentences are cut off. You probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again. Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine.
Troubleshooting Sending Faxes Difficulty Suggestions Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall socket and the LINE socket on the machine. Ask the other party to check that the receiving machine has paper. Print the Transmission Verification Report and check for an error. (uuAdvanced User’s Guide: Reports) Transmission Verification Report says ”RESULT:ERROR”. There is probably temporary noise or static on the line.
Copying Difficulties Difficulty Suggestions Poor copy results when using the ADF. Try using the scanner glass. (See Using the scanner glass uu page 21.) Vertical black lines or streaks appear in copies. Vertical black lines or streaks on copies are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip. (See Cleaning the scanner glass uu page 50.) Fit to Page does not work correctly. Make sure your source document is not skewed. Reposition the document and try again.
Troubleshooting Network Difficulties Difficulty Suggestions Cannot print over the network. Make sure that your machine is powered on, is online and in the Ready mode. Print a Network Configuration Report (uuAdvanced User’s Guide: Reports) and check the current Network settings printed in this list. If you are using a wireless connection or are having Network problems uuNetwork User’s Guide: Troubleshooting The network scanning feature does not work.
Dial Tone detection When you send a fax automatically, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Tone setting to Detection you can make your machine dial as soon as it detects a dial tone. This setting can save a small amount of time when sending a fax to many different numbers. If you change the setting and start having problems when dialling, you should change it back to the No Detection setting. a b Press Menu.
Troubleshooting Machine Information Checking the serial number 3 All Settings B You can restore all settings to their factory defaults. B You can see the machine’s serial number on the LCD. a b Press Menu. How to reset the machine Press a or b to choose Machine Info. Press OK. c Press a or b to choose Serial No. Press OK. d Press Stop/Exit.
C Menu and features On-screen programming Your machine is designed to be easy to operate with LCD on-screen programming using the menu keys. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine. All you need to do is follow the instructions as they guide you through the menu selections and programming options.
Menu and features Menu table C The menu table will help you understand the menu selections and options that are found in the machine's programs. The factory settings are shown in Bold with an asterisk. Menu ( ) C Level1 Level2 Level3 Options Descriptions Page Ink Test Print — Print Quality Lets you check the print quality or alignment. 51 Lets you clean the print head.
Level1 Level2 Level3 Options Descriptions Page General Setup Volume Ring Off Adjusts the ring volume. 7 Adjusts the beeper volume. 7 Adjusts the speaker volume. 7 Automatically changes for Daylight Savings Time. See (Continued) Low Med* High Beeper Off Low* Med High Speaker Off Low Med* High Auto Daylight — On* Off LCD Settings Adjust the contrast of the LCD. LCD Contrast Backlight . Light* Med You can adjust the brightness of the LCD backlight.
Menu and features Level1 Level2 Level3 Options Descriptions Page Fax Setup Receive Ring Delay 0 Sets the number of rings before the machine answers in Fax Only or Fax/Tel mode. 28 Sets the length of the fast double-ring time in Fax/Tel mode. 28 Receives fax messages automatically when you answer a call and hear fax tones. 29 Allows you to answer all calls at an extension or external telephone and use codes to turn the machine on or off. You can personalize these codes.
Level1 Level2 Level3 Options Descriptions Page Fax Report Setting XMIT Report On Choose the initial setup for Transmission Verification Report. 25 Sets the interval for the automatic printing of the Fax Journal. If you have chosen an option other than Off or Every 50 Faxes, you can set the time for the chosen option. If you have chosen Every 7 Days, you can set the day of the week.
Menu and features Network menu C Level1 Level2 Level3 Options Descriptions Page Network TCP/IP BOOT Method Auto* Chooses the BOOT method that best suits your needs. See Static . RARP BOOTP DHCP IP Address [000-255]. Enter the IP address. [000-255]. [000-255]. [000-255] Subnet Mask [000-255]. Enter the Subnet mask. [000-255]. [000-255]. [000-255] Gateway [000-255]. [000-255]. Enter the Gateway address. [000-255]. [000-255] Node Name BRWXXXXXXXXXXXX Enter the Node name.
Level1 Level2 Level3 Options Descriptions Page Network WPS w/PIN Code — — You can easily configure your wireless network settings using WPS with a PIN code. See WLAN Status Status — You can see the current wireless network status. Signal — You can see the current wireless network signal strength. SSID — You can see the current SSID. Comm. Mode — You can see the current Communication Mode. MAC Address — — You can see your machine’s MAC address from the control panel.
Menu and features Menu ( ) (continued) Level1 Level2 Level3 Options Descriptions Page Print Reports XMIT Verify — — See Quick Dial — Alphabetical Order Prints these lists and reports. C . Numerical Order Fax Journal — — User Settings — — Network Config — — WLAN Report — — Caller ID hist. — — Machine Info. Serial No. — — Lets you check the serial number of your machine. 71 Initial Setup Receive Mode — Fax Only* Choose the Receive Mode that best suits your needs.
Level1 Level2 Level3 Options Descriptions Page Initial Setup Reset Network — Resets the print server back to its factory settings, such as the password and IP address information. 71 Speed Dial&Fax — Deletes all stored Speed Dial numbers and faxes, restores the Station ID, Quick Dial List, Transmission Verification Report and Fax Journal back to the factory settings. All Settings — Resets all the machine’s settings back to the factory settings.
Menu and features FAX ( ) C Level1 Level2 Level3 Options Descriptions Page Fax Resolution — — Standard* Sets the resolution for outgoing faxes. See Fine . S.Fine Photo Contrast — — Auto* Light Changes the lightness or darkness of faxes you send. Dark Speed Dial Search — Alphabetical Order Numerical Order Outgoing Call 37 Set Speed Dial — — Stores Speed Dial numbers, so you can dial by pressing only a few keys (and Start).
Level1 Level2 Level3 Options Descriptions Page Set New Default — — — You can save your fax settings. See Factory Reset — — — You can restore all settings back to the factory default. . Advanced User’s Guide The factory settings are shown in Bold with an asterisk. SCAN ( ) C Level1 Option1 Option2 Option3 Descriptions Page Scan to File — — — You can scan a monochrome or a colour document into your computer.
Menu and features COPY ( ) C Level1 Level2 Level3 Options Descriptions Page Quality — — Fast Choose the Copy resolution for the next copy. See Choose the paper type that matches the paper in the tray. 43 Choose the paper size that matches the paper in the tray. 43 See Normal* .
Level1 Level2 Level3 Options Descriptions Page Stack/Sort — — Stack* You can choose to stack or sort multiple copies. See Sort Page Layout — — Off(1in1)* 2in1(P) . You can make N in 1, 2 in 1 ID, or Poster copies. 2in1(L) 2in1(ID) 4in1(P) 4in1(L) Poster (2x1) Poster (2x2) Poster (3x3) Set New Default — — — You can save your copy settings. Factory Reset — — — You can restore all the settings back to the factory default.
Menu and features Redial/Pause ( ) C Level1 Level2 Level3 Options Descriptions Page Outgoing Call history Send a fax — — You can choose a number from the Outgoing Call history and then send a fax to it, add it to Speed Dial, or delete it. See — — You can choose a number from the Caller ID history and then send a fax to it, add it to Speed Dial, or delete it. Add to Speed Dial Delete Caller ID hist. Send a fax (U.K. and Ireland only) Add to Speed Dial Delete .
Entering Text C When you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most dial pad keys have three or four letters printed on keys. The keys for 0, # and l do not have printed letters because they are used for special characters. Press the appropriate dial pad key the number of times shown in this reference table to access the character you want.
D Specifications D General D Note This chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother.com/ for details. Printer Type Inkjet Print Head Mono: Piezo with 210 nozzles 1 Colour: Piezo with 210 nozzles 3 Memory Capacity 40 MB LCD (Liquid Crystal Display) 1.9 in. (49.0 mm) STN Colour LCD Power Source AC 220 to 240V 50/60Hz Power Consumption 1 Copying Mode: Approx. 19 W 2 Ready Mode: Approx. 5.5 W Sleep Mode: Approx.
Dimension 180 mm 405 mm 378 mm 374 mm 519 mm Weight 9 kg Noise Operating: LPAm = 50 dB or less 1 Noise per ISO9296 Copying: LWAd = 6.24 B(A) 2 (Mono) LWAd = 5.82 B(A) (Colour) Temperature Humidity ADF (automatic document feeder) Document Size Ready: LWAd = 3.
Specifications Print media Paper Input D Paper Tray Paper type: Plain paper, inkjet paper (coated paper), glossy paper 1 and transparency 1 2 Paper size 3: A4, Executive, Letter, A5, A6, Envelopes (commercial No.10, DL, C5, Monarch), Photo 10 15 cm, Photo 2L 13 18 cm, and Index Card 127 203 mm Width: 98 mm - 215.9 mm Length: 148 mm - 297 mm For more details, see Paper weight, thickness and capacity uu page 19. Maximum paper tray capacity: Approx.
Fax D Compatibility ITU-T Group 3 Modem Speed Automatic Fallback 14,400 bps Scanning Width ADF: 208 mm (A4) Scanner Glass: 204 mm (A4) Printing Width 210 mm Greyscale Levels: 64 (B&W) / 256 (Colour) Resolution Standard 203 98 dpi (Mono) 203 196 dpi (Colour) Fine 203 196 dpi (Mono/Colour) Superfine 203 392 dpi (Mono) Photo 203 196 dpi (Mono) Speed Dial 40 stations Groups Up to 6 Broadcasting 90 (40 Speed Dial / 50 Manual Dial) Automatic Redial 3 times at 5 minute intervals Mem
Specifications Copy D Colour/Monochrome Yes/Yes Copy Width Max.
Scanner D Colour/Monochrome Yes/Yes TWAIN Compliant Yes (Windows® XP 1/Windows Vista®/Windows® 7) Mac OS X 10.4.11, 10.5.x, 10.6.x 2 WIA Compliant Yes (Windows® XP 1/Windows Vista®/Windows® 7) ICA Compliant Yes (Mac OS X 10.6.
Specifications Printer D Resolution Up to 1200 6000 dpi Printing Width 3 204 mm [210 mm (borderless) 1] Borderless 2 A4, Letter, A6, Photo 10 15 cm, Index Card 127 203 mm, Photo 2L 13 18 cm Print Speed 4 1 When the Borderless feature is set to On. 2 See Paper type and size for each operation uu page 18. 3 When printing on A4 size paper. 4 For detailed specifications visit http://www.brother.com/.
Interfaces D USB 1 2 A USB 2.0 interface cable that is no longer than 2 m. Wireless LAN IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode) 1 Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface. 2 Third party USB ports are not supported.
Specifications Computer requirements D SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS Supported Computer Platform & PC Software Operating System Version Functions Windows® Operating System Windows® XP Home 1 4 Printing, PC Fax 3, Windows® XP Scanning Professional 1 4 PC Interface Processor Minimum Speed Minimum Recommended RAM RAM Hard Disk Space to install For Drivers For Applications USB, Intel® Pentium® II Wireless or equivalent 802.
Consumable items Ink The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly. Service Life of Ink Cartridge The first time you install a set of ink cartridges the machine will use an amount of ink to fill the ink delivery tubes for high quality printouts. This process will only happen once. After this process is complete the cartridges provided with your machine will have a lower yield than standard cartridges (80 %).
Specifications Network (LAN) D Note For more information about the Network specifications uuNetwork User’s Guide LAN You can connect your machine to a network for Network Printing, Network Scanning and PC Fax Send 1. Also included is Brother BRAdmin Light 2 Network Management software. Wireless Network Security SSID (32 chr), WEP 64/128 bit, WPA-PSK (TKIP/AES), WPA2-PSK (AES) Setup Support Utility AOSS™ Yes WPS Yes 1 See the Computer Requirements chart on page 95.
E Index A D ADF (automatic document feeder) ...........20 Answering machine (TAD) .......................32 connecting .............................................32 Apple Macintosh See Software User's Guide. Automatic fax receive .............................................26 Fax Detect ..........................................29 Dialling a pause ................................................. 40 access codes and credit card numbers ...............................................
Fax Detect ................................................29 Fax, from PC See Software User's Guide. Fax, stand-alone receiving ...............................................26 difficulties ...........................................66 F/T Ring Time, setting .......................28 Fax Detect .........................................29 from extension telephone ........... 34, 35 Ring Delay, setting .............................28 telephone line interference / VoIP ......70 sending ......................
Presto! PageManager See Software User's Guide. Also see Help in the Presto! PageManager application. Print difficulties ..............................................63 paper jams ............................................60 printable area ........................................14 resolution ..............................................93 specifications ........................................93 Printing See Software User's Guide. Programming your machine .....................
U Unscannable area ....................................22 V Volume, setting beeper .....................................................7 ring ..........................................................7 speaker ...................................................7 W Web Services (Scan) ........................ 45, 82 Windows® See Software User's Guide. Wireless Network See Quick Setup Guide and Network User's Guide.
Visit us on the World Wide Web http://www.brother.com/ This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.
