User Manual

Troubleshooting
37
B
Error and maintenance messages B
As with any sophisticated office product, errors may occur and supplies must be replaced. If this
happens, your machine identifies the error or required routine maintenance and displays the
appropriate message. The most common error and maintenance messages are shown in the
table.
Error Message Cause Action
B&W 1-sided Print Only
Replace ink.
One or more of the color ink
cartridges have reached the end of
their life.
You can use the machine in
black and white mode for
approximately four weeks depending
on the number of pages you print.
While this message appears on the
Touchscreen, each operation works
in the following way:
 Printing
If the media type is set to
Plain Paper in the Basic tab and
Grayscale is chosen in the
Advanced tab of the printer
driver, you can use the machine
as a black and white printer.
2-sided print is not available when
this message appears.
 Copying
If the paper type is set to
Plain Paper you can make
copies in black and white.
2-sided copy is not available
when this message appears.
 Faxing
If the paper type is set to
Plain Paper or
Inkjet Paper, the machine will
receive and print the faxes in
black and white.
If a sending machine has a color
fax, the machine’s “handshake”
will ask that the fax be sent as
black and white.
Replace the ink cartridges.
(See Online User’s Guide: Replace
the Ink Cartridges.)
NOTE
The machine will stop all print
operations and you will not be able to
use the machine until you change to a
new ink cartridge in the following
cases:
• If you unplug the machine or take
out the ink cartridge.
• (Windows
®
) If you select
Slow Drying Paper in the Basic
tab of the printer driver.
(Macintosh) If you select
Slow Drying Paper in the
Print Settings drop-down list of
the printer driver.