User Manual
Table Of Contents
- Basic User’s Guide MFC-J4320DW MFC-J4420DW
- Brother numbers
 - Ordering accessories and supplies
 - Notice - Disclaimer of Warranties (USA and Canada)
 - Compilation and Publication Notice
 - You can use the following features!
 - User's Guides and where to find them
 - The Online User’s Guide helps you get the most out of your machine.
 - If you have questions or problems, please take a look at your model’s FAQs.
 - Table of Contents
 - 1 General information
 - 2 Loading paper
 - 3 Loading documents
 - 4 Printing from a computer
 - 5 Copying
 - 6 Scanning to a computer
 - 7 PhotoCapture Center: Printing photos from a USB flash drive
 - 8 Telephone services and external devices
 - 9 Sending a fax
 - 10 Receiving a fax
 - A Routine maintenance
 - B Troubleshooting
 - Index
 - Supplies
 - brother USA/CAN
 
 
Troubleshooting 
43
B
Out of Memor y The machine's memory is full. If a fax-sending or copy operation 
is in process:
 Press or Quit or Close and 
wait until the other operations that 
are in process finish, and then try 
again.
 Press Send Now to send the 
pages scanned so far.
 Press Partial Print to copy 
the pages scanned so far.
 Clear the data in the memory. To 
gain extra memory, you can turn 
off Memory Receive.
(See Online User’s Guide: Turn 
Off Memory Receive.)
 Print the faxes that are in the 
memory.
(See Online User’s Guide: Print a 
Fax Stored in the Machine’s 
Memory.)
Paper Jam [F ront]
Paper Jam [Front,Rear]
Paper Jam [R ear]
The paper is jammed in the machine. Remove the jammed paper by 
following the steps. (See Printer jam 
or paper jam on page 48.)
Make sure the paper guides are set to 
the correct paper size.
If there is a repeat paper jam, try 
another paper jam operation. 
(See Additional paper jam clear 
operations on page 53.)
Paper Tray n ot
detected
The paper tray is not completely 
inserted.
Slowly push the paper tray 
completely into the machine.
Jammed paper or a foreign object has 
prevented the paper tray from being 
inserted properly.
Pull the paper tray out of the machine 
and remove the paper or foreign 
object. If you cannot find or remove 
the jammed paper, follow the steps. 
(See Printer jam or paper jam 
on page 48.) Slowly push the paper 
tray completely into the machine.
Touchscreen Init.
Failed
The Touchscreen was pressed 
before the power on initialization was 
completed.
Make sure that nothing is touching or 
resting on the Touchscreen, 
especially when plugging in the 
machine.
Debris may be stuck between the 
lower part of the Touchscreen and its 
frame.
Insert a piece of stiff paper between 
the lower part of the Touchscreen and 
its frame and slide it back and forth to 
push out the debris.
Error Message Cause Action










