User Manual
Table Of Contents
- Basic User’s Guide MFC-J4320DW MFC-J4420DW
- Brother numbers
 - Ordering accessories and supplies
 - Notice - Disclaimer of Warranties (USA and Canada)
 - Compilation and Publication Notice
 - You can use the following features!
 - User's Guides and where to find them
 - The Online User’s Guide helps you get the most out of your machine.
 - If you have questions or problems, please take a look at your model’s FAQs.
 - Table of Contents
 - 1 General information
 - 2 Loading paper
 - 3 Loading documents
 - 4 Printing from a computer
 - 5 Copying
 - 6 Scanning to a computer
 - 7 PhotoCapture Center: Printing photos from a USB flash drive
 - 8 Telephone services and external devices
 - 9 Sending a fax
 - 10 Receiving a fax
 - A Routine maintenance
 - B Troubleshooting
 - Index
 - Supplies
 - brother USA/CAN
 
 
44
Unable to Clean XX
Unable to Initialize XX
Unable to Print XX
The machine has a mechanical 
problem.
—OR—
A foreign object, such as a paper clip 
or a piece of ripped paper, is in the 
machine.
Open the scanner cover and remove 
any foreign objects and paper scraps 
from inside the machine. If the error 
message continues, disconnect the 
machine from the power for several 
minutes, and then reconnect it.
You can try additional paper jam clear 
operations. (See Additional paper 
jam clear operations on page 53.)
(The machine can be turned off 
without losing faxes stored in the 
memory. (See Transferring your 
faxes or Fax Journal report 
on page 46.))
If the problem continues, call Brother 
Customer Service.
Unable to Scan XX The machine has a mechanical 
problem.
Disconnect the machine from the 
power for several minutes, and then 
reconnect it.
The machine can be turned off 
without losing faxes stored in the 
memory. (See Transferring your 
faxes or Fax Journal report 
on page 46.)
If the problem continues, call Brother 
Customer Service.
Unusable Device
Disconnect device from
front connector & turn
machine off & then on
A broken device is connected to the 
USB direct interface.
Unplug the device from the USB 
direct interface, and then press   
to turn the machine off and then on 
again.
Unusable Device
Please disconnect
USB device.
A USB device or USB flash drive that 
is not supported has been connected 
to the USB direct interface.
Unplug the device from the USB 
direct interface. Turn the machine off 
and then on again.
Wrong Ink Color An ink cartridge has been installed in 
the wrong position.
Check which ink cartridges are not 
matched by color to their ink cartridge 
positions and move them to their 
correct positions.
Error Message Cause Action










