User Manual

Troubleshooting
47
B
c Make sure you have set PC-Fax
Receive on the machine.
(See Online User’s Guide: Use PC-Fax
Receive to transfer Received Faxes to
Your Computer (Windows
®
only).)
If faxes are in the machine’s memory
when you set up PC-Fax Receive, the
Touchscreen displays a message
asking if you want to transfer the faxes
to your PC.
d Do one of the following:
 To transfer all faxes to your PC,
press Yes. If Fax Preview is set to
Off, the Touchscreen displays a
message asking if you also want to
turn on the backup print option.
 To exit and leave the faxes in the
machine’s memory, press No.
e Press .
Transferring the Fax Journal report to
another fax machine
B
If you have not set up your Station ID, you
cannot enter fax transfer mode.
(See How to set your Station ID on page 28.)
a Press to temporarily interrupt the
error.
b Press (Settings).
c Press All Settings.
d Press a or b to display Service.
e Press Service.
f Press Data Transfer.
g Press Report Transfer .
h Enter the fax number where the Fax
Journal report will be forwarded.
i Press Fax Start.
Document jam
(MFC-J4420DW) B
Documents can jam in the ADF if they are not
inserted or fed correctly, or if they are too
long. Follow the steps to clear a document
jam.
Document is jammed in the top of the
ADF
B
a Take out any paper from the ADF that is
not jammed.
b Open the ADF cover.
c Remove the jammed document by
pulling it upward.
1 ADF cover
d Close the ADF cover.
e Press .
IMPORTANT
To avoid future document jams, close the
ADF cover correctly by placing your hands
in the center and pressing down gently.
Document is jammed inside the ADF B
a Take any paper that is not jammed out
of the ADF.
b Lift the document cover.
1