Basic User’s Guide MFC-J4420DW Version 0 UK
If you must contact Customer Service Please complete this information for future reference: Model Number: MFC-J4420DW Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product online at http://www.brother.com/registration © 2014 Brother Industries, Ltd. All rights reserved.
You can use the following features! Mobile Connect Add Shortcuts Save your most frequently-used settings as Shortcuts. (See Online User’s Guide at solutions.brother.com/manuals.) Use Brother iPrint&Scan to print and scan images and files from mobile devices. (See Mobile Print/Scan Guide for Brother iPrint&Scan at solutions.brother.com/manuals.) Web Connect / Brother Apps Scan and upload images and files to popular web services directly from your machine.
User's Guides and where to find them Which Guide? What's in it? Where is it? Product Safety Guide Read this Guide first. Please read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine, and installing the drivers and software for the operating system and connection type you are using.
The Online User’s Guide helps you get the most out of your machine.
If you have questions or problems, please take a look at your model’s FAQs. Provides several ways to search Displays related questions for additional information Receives regular updates based on customer feedback * The FAQ home page will vary depending on your model. Where can I find these FAQs? Brother Solutions Center http://support.brother.
Table of Contents 1 General information............ 1 How to use the documentation ....... 1 Symbols and conventions ............ 1 About Brother Utilities (Windows®)..................................... 1 Control panel overview ................... 2 2.7"(67.5 mm) Touchscreen LCD.............................................. 4 Entering Text ............................... 7 2 7 8 How to print a document ............... 18 5 Copying.............................. 19 How to copy ........................
10 Receiving a fax .................. 30 Receive Modes ............................. 30 Choose the Receive Mode............ 30 Using Receive Modes ................ 31 Receive Mode settings.................. 32 Ring Delay ................................. 32 F/T Ring Time (Fax/Tel mode only) ................... 32 A Routine maintenance ........ 33 How to clean and check the machine ........................................ 33 Cleaning the scanner glass........ 33 Checking the print quality...........
1 General information How to use the documentation a 1 Thank you for buying a Brother product! Reading the documentation will help you make the most of your machine. Symbols and conventions Bold typeface identifies buttons on your computer screen. Italics Italicized typeface emphasizes an important point or refers you to a related topic. Courier New Text in the Courier New font identifies messages displayed on the machine’s Touchscreen LCD.
Chapter 1 Control panel overview 1 2.7"(67.5 mm) Touchscreen LCD and Touchpanel 1 1 2 2.7"(67.5 mm) Touchscreen LCD (Liquid Crystal Display) Access the menus and options you want by pressing them as they are displayed on the Touchscreen LCD. You can adjust the angle of the Touchscreen LCD and Touchpanel by lifting it. To lower this control panel, press the release button located behind it, as shown in the illustration.
General information 1 3 2 2 Touchpanel: Press to go back to the previous menu level. Home Press to return to the Home screen. 3 Power On/Off Back Cancel Press to cancel an operation when lit. Press to turn the machine on. Press and hold down to turn the machine off. The Touchscreen LCD displays Shutting Down and stays on for a few seconds before turning off. If you have connected an external telephone or TAD, it is always available for use.
Chapter 1 2.7"(67.5 mm) Touchscreen LCD Home Screen 3 1 1 2 1 There are three Home screens that you can access by pressing d or c. From the Home screens, you can access Wi-Fi setup, Shortcuts, Ink levels and Setup screens. Home Screen 1 1 1 3 2 4 5 6 This screen provides access to A3 Copy Shortcuts operations. 1 Date & Time Displays the date and time set on the machine.
General information 4 Ink 7 Stored Fax(es): Displays the available ink volume. Press to access the Ink menu. 1 7 When the ink cartridge is near the end of its life or having a problem, an error icon is displayed on the ink colour. (See Online User’s Guide.) 5 Settings Press to access the settings. (See Settings screen on page 6.) 6 Modes: Fax Press to access Fax mode. Copy When Fax Preview is set to Off, Stored Fax(es) displays how many received faxes are in the machine’s memory.
Chapter 1 Settings screen 9 Warning icon 9 When you press 1 (Settings), the Touchscreen LCD displays the machine’s status. This screen provides access to all the machine’s settings. 4 The warning icon appears when there is an error or maintenance message; press Detail to view it, and then press to return to Ready mode. (See Error and maintenance messages on page 37.) NOTE This product adopts the font of ARPHIC TECHNOLOGY CO., LTD.
General information Entering Text 4 Receive Mode Displays the current Receive Mode: Fax (Fax Only) 1 1 When you must enter text into the machine, a keyboard appears on the Touchscreen. Fax/Tel External TAD Manual 5 Date & Time Displays the date and time that has been set in the machine. Press to access the Date & Time menu. 6 Wi-Fi Press to set up a wireless network connection.
2 Loading paper Before loading paper 2 Load only one size of paper and one type of paper in the paper tray at a time. When loading a different paper size in the tray, you must also change the paper size setting in the machine. (See Set Paper Size and Type on page 13.) If the Check Paper setting is On, the machine displays a message asking if you want to change the paper type and paper size when you pull the paper tray out of the machine.
Loading paper When using A4, Letter or Executive size paper: a d 2 Fan the stack of paper well to avoid paper jams and misfeeds. Pull the paper tray completely out of the machine. 2 NOTE Always make sure the paper is not curled. b Open the output paper tray cover (1). e 1 c Load paper in the paper tray with the printing surface face down. Check that the paper is flat in the tray. Landscape orientation 2 Gently press and slide the paper guides (1) to fit the paper size.
Chapter 2 g Check that the paper is flat in the tray and below the maximum paper mark (1). Overfilling the paper tray may cause paper jams. j Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). 1 2 1 k h Close the output paper tray cover. i Slowly push the paper tray completely into the machine. 10 Change the paper size setting in the machine’s menu, if needed. (See Set Paper Size and Type on page 13.
Loading paper Loading paper in the manual feed slot When using A3 or Ledger size paper: 2 a 2 Open the manual feed slot cover. Use the manual feed slot to load special print media, one sheet at a time. The manual feed slot does not support printing faxes. Paper size and loading orientation 2 2 The paper size determines the orientation when loading paper in the manual feed slot.
Chapter 2 c Load only one sheet of paper in the manual feed slot with the printing surface face up. Portrait orientation d 12 Using both hands, gently adjust the manual feed slot paper guides to fit the paper. e Using both hands, load one sheet of paper in the manual feed slot until the front edge touches the paper feed rollers. Let go of the paper when you hear the machine pull it in a short distance. The Touchscreen displays Manual Feed Slot ready.
Loading paper NOTE • If the data will not fit on one sheet, the Touchscreen will prompt you to load another sheet of paper. Place another sheet of paper in the manual feed slot, and then press OK on the Touchscreen. • If you are using paper that is longer than A4 or Letter size or envelopes that are longer than the tray length, close the paper support flap. Paper settings 2 Set Paper Size and Type 2 2 Paper Type 2 To get the best print quality, set the machine for the type of paper you are using.
Chapter 2 Paper Size 2 You can use the following sizes of paper for copies: A4, A5, A3, Photo (10 15 cm), Letter, Legal and Ledger and the following sizes for printing faxes: A4 or Letter. When loading a different size of paper in the machine, you must change the paper size setting so your machine can fit an incoming fax on the page. a Press Check Paper setting If the check paper setting is set to On, the machine displays a message asking if you want to change the paper type and paper size setting.
Loading paper Handling and using print media 2 IMPORTANT 2 DO NOT use the following kinds of paper: • Damaged, curled, wrinkled, or irregularly shaped paper 1 1 1 2 mm or greater curl may cause jams to occur.
3 Loading documents How to load documents a 3 Lift up and unfold the ADF document support (1). 3 1 You can send a fax, make copies, or scan from the automatic document feeder (ADF) and from the scanner glass. Using the ADF 3 The ADF can hold up to 20 pages and feed each sheet individually. Use paper that is within the sizes and weights shown in the table. Always fan the edges of the pages before placing them in the ADF. Document Sizes and Weights Length: 148 to 355.6 mm Width: 148 to 215.
Loading documents Using the scanner glass 3 b Use the scanner glass to fax, copy, or scan single pages or pages of a book. Document Sizes Supported Length: Up to 297 mm Width: Up to 215.9 mm Weight: Up to 2 kg How to load documents Place the document face down in the upper left corner of the scanner glass, aligned with the arrow. 1 3 3 3 NOTE To use the scanner glass, the ADF must be empty. a 1 Document Cover Lift the document cover. c Close the document cover.
4 Printing from a computer How to print a document The machine can receive and print data from your computer. Before you can print from a computer, you must install the printer driver. (See Online User’s Guide.) a Install the Brother printer driver from the CD-ROM or Brother Solutions Center. (See Quick Setup Guide.) b From your application, select the Print command.
5 Copying How to copy a 5 5 Do one of the following to load your document: (See Using the ADF on page 16.) Place the document face down on the scanner glass. For more information about changing the following copy options, see page 20. (See Using the scanner glass on page 17.) Press 5 To change the copy options, press Copy, and then press Options. Press a or b to scroll through the copy settings. When the setting you want is displayed, press it and choose your option.
Chapter 5 Paper Type 5 When copying on a special type of paper, set the machine for the type of paper you are using to get the best print quality. Paper Size 5 a Load your document. When copying on paper other than A4 size, you must change the Paper Size setting. You can only copy on A4, A5, A3, Photo (10 15 cm), Letter, Legal or Ledger paper. b Press a Load your document. c d e f g Enter the number of copies you want. b Press Press Options.
6 Scanning to a computer Before scanning c 6 To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address. 6 If the ControlCenter4 Mode screen appears, click Advanced Mode, and then click OK. Install the scanner drivers from the CD-ROM. (See Quick Setup Guide.) Configure the machine with a TCP/IP address if network scanning does not work. (See Online User’s Guide.
Chapter 6 1 Select PDF (*.pdf) from the File Type drop-down list. h Choose the settings for Scan Type, Resolution, File Type, Scan Size and Remove Background Colour if required. i j Press OK. 2 Type a file name for the document. 3 Click Folder. You can save the file to the default folder, or select your preferred folder by clicking the (Browse) button. 4 Select a scanning resolution from the Resolution drop-down list. NOTE 5 Select the document size from the Document Size drop-down list.
7 Printing photos from a USB flash drive PhotoCapture Center operations (PHOTO mode) g Press d or c to display the photo you want to print, and then press it. h Enter the number of copies: Press - or + on the Touchscreen. 7 Press the number of copies to display the dial pad on the Touchscreen, and then use it to enter the number of copies. Press OK. Even if your machine is not connected to a computer, you can print photos directly from a USB flash drive.
Chapter 7 PhotoCapture Center print settings overview You can temporarily change the print settings for the next print. The machine returns to its default settings after printing. NOTE You can save the print settings you use most often by setting them as the default. (See Online User’s Guide.
8 Telephone services and external devices Telephone services overview 8 You can use a range of services and connections with your Brother machine. For more information or advice on setup, see Online User’s Guide. Voicemail 8 If you have a voicemail service on the telephone line that your Brother machine is connected to, they may conflict with one another when receiving incoming faxes. If using this service, we suggest setting the Brother machine’s Receive Mode to Manual.
9 Sending a fax How to send a fax a 9 c 9 Do one of the following: Place the document face down in the ADF. (See Using the ADF on page 16.) Place your document face down on the scanner glass. (See Using the scanner glass on page 17.) NOTE To change the fax-sending settings, press Options. Press a or b to scroll through the fax settings. When the setting you want is displayed, press it and choose your new option. When you have finished changing options, press OK.
Sending a fax d f Enter the fax number. Using the dial pad on the Touchscreen Using To send a single page, press No. The machine sends the document. (Address Book) To send more than one page, press Yes and go to step g. Address Book Using When the Touchscreen displays Next Page?, do one of the following: g (Call History) Redial Outgoing Call Caller ID history NOTE Place the next page on the scanner glass. Press OK. The machine scans the page.
Chapter 9 How to store numbers 9 • Be sure to include the area code when entering a fax or telephone number. Depending on the country, the Caller ID names and history may not be displayed correctly if the area code is not registered with the fax or telephone number. Store fax and telephone numbers in your machine’s Address Book or create Groups of fax recipients so you can broadcast a fax to many people at once.
Sending a fax How to set your Station ID 9 Set your machine’s Station ID so that the date and time appear on each fax you send. a Press b c Press All Settings. (Settings). Press a or b to display Initial Setup. d e f g h Press Initial Setup. i j Press Name. k Press Press a or b to display Station ID. Press Station ID. Press Fax. Enter your fax number (up to 20 digits) using the Touchscreen, and then press OK. 9 Enter your name (up to 20 characters) using the Touchscreen, and then press OK.
10 Receiving a fax 10 Receive Modes 10 You must choose a Receive Mode depending on the external devices and telephone services you have on your line. Choose the Receive Mode 10 By default, your machine will automatically receive any faxes that are sent to it. The diagram below will help you choose the correct mode. (See Using Receive Modes on page 31.
Receiving a fax h Press Receive Mode. NOTE If the option to change the receive mode is unavailable, make sure the BT Call Sign feature is set to Off. (See Online User’s Guide.) i Press a or b to display Fax Only, Fax/Tel, External TAD or Manual, and then press the option you want. j Press . Using Receive Modes 10 Some Receive Modes answer automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before using these modes. (See Ring Delay on page 32.
Chapter 10 Receive Mode settings Ring Delay 10 10 Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode. If you have external or extension telephones on the same line as the machine, choose the maximum number of rings. (See Online User’s Guide.) a Press b c d e Press All Settings. f g h i j (Settings). Press a or b to display Fax. Press Fax. Press a or b to display Setup Receive. Press Setup Receive. Press a or b to display Ring Delay.
A Routine maintenance How to clean and check the machine Cleaning the scanner glass a b Unplug the machine from the electrical socket. Lift the document cover (1). Clean the scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner. 1 3 2 c In the ADF unit, clean the white bar (1) and the glass strip (2) with a lint-free cloth moistened with a non-flammable glass cleaner.
g The Touchscreen displays a message asking about the print quality. Do one of the following: If all lines are clear and visible, press No to finish the Print Quality check, and then go to step k. If you can see missing short lines as shown in the illustration, press Yes. OK Poor IMPORTANT DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty. NOTE When a print head nozzle is clogged, the printed sample looks like this.
Routine maintenance Checking the print alignment A i For the “A” pattern, press a or b to display the number of the test print that has the least visible vertical stripes (1-9), and press it. Then press OK. In the example, number 6 is the best choice. j Do one of the following: If your printed text becomes blurred or images become faded, you may need to adjust the print alignment after transporting the machine. a Press . If you selected Basic alignment, repeat step i for patterns B to H.
B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit http://support.brother.com. Identifying the problem First, check the following: The machine’s power cord is connected correctly and the machine is powered on. All of the protective parts have been removed.
Troubleshooting Error and maintenance messages B As with any sophisticated office product, errors may occur and supplies must be replaced. If this happens, your machine identifies the error or required routine maintenance and displays the appropriate message. The most common error and maintenance messages are shown in the following table. Error Message Cause Action B&W 1-sided Print Only One or more of the colour ink cartridges have reached the end of their life. Replace the ink cartridges.
Error Message Cause Action Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it. Take out the new ink cartridge and reinstall it slowly and firmly until the cartridge lever lifts. An ink cartridge is not installed correctly. (See Online User’s Guide.) A used ink cartridge was reinstalled. Remove the used ink cartridge and install a new one. If you are using non Brother Original ink, the machine may not detect the ink cartridge.
Troubleshooting Error Message Cause Action Data Remaining in Memory Print data is left in the machine's memory. Press . The machine will cancel the job and clear it from the memory. Try to print again. Disconnected The other person or other person's fax machine stopped the call. Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic(for VoIP). (See Telephone Line Interference or VoIP System on page 65.
Error Message Cause Ink Absorber Pad Full The ink absorber box or flushing box is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty. The need to replace these items and the time period before replacement is dependent on the number of purges and flushes required to clean the ink system.
Troubleshooting Error Message Cause Action Low Temperature The room temperature is too low. After increasing the room temperature, allow the machine to warm up to room temperature. Try again when the machine has warmed up. Media is Full. The USB flash drive you are using already contains 999 files. Your machine can save to your USB flash drive only if it contains less than 999 files. Delete unused files and try again.
Error Message Cause Action No Paper Fed The machine is out of paper, or paper is not correctly loaded in the paper tray. Do one of the following: Refill the paper tray, and then press OK on the Touchscreen. Remove and reload the paper, then press OK on the Touchscreen. (See Before loading paper on page 8.) The paper tray was not fully inserted. Remove the paper tray and reinstall it until it locks into place, and then press OK on the Touchscreen.
Troubleshooting Error Message Cause Action Out of Memory The machine's memory is full. If a fax-sending or copy operation is in progress: Press or Quit or Close and wait until the other operations that are in progress finish, and then try again. Press Send Now to send the pages scanned so far. Press Partial Print to copy the pages scanned so far. Clear the data in the memory. To gain extra memory, you can turn off Memory Receive. (See Online User’s Guide.
Error Message Cause Action Unable to Clean XX The machine has a mechanical problem. Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes, and then reconnect it. Unable to Initialize XX Unable to Print XX —OR— A foreign object, such as a paper clip or a piece of ripped paper, is in the machine. You can try additional paper jam clear operations.
Troubleshooting Error Message Cause Action Wrong Paper The paper size setting does not match the size of paper in the tray. 1 The paper orientation is incorrect for the paper size. You did not set the paper guides in the tray to the indicators for the paper size you are using. Check that the paper size you choose on the Touchscreen matches the size of the paper in the tray. (See Set Paper Size and Type on page 13.
Error animations B Error animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing c to see the next step and d to see the previous step. Transferring your faxes or Fax Journal report g h Press Fax Transfer. Do one of the following: If the Touchscreen displays No Data, there are no faxes in the machine’s memory. Press Close, and then press . Enter the fax number where faxes will be forwarded.
Troubleshooting c d Document jam Make sure you have set PC-Fax Receive on the machine. (See Online User’s Guide.) If faxes are in the machine’s memory when you set up PC-Fax Receive, the Touchscreen displays a message asking if you want to transfer the faxes to your PC. Documents can jam in the ADF if they are not inserted or fed correctly, or if they are too long. Follow the steps to clear a document jam.
Document is jammed inside the ADF B c Close the document cover. Press a Take any paper that is not jammed out of the ADF. d b c Lift the document cover. Printer jam or paper jam Pull the jammed document out to the left. . B Follow these steps to locate and remove the jammed paper if the Touchscreen displays: Paper Jam [Front] or Paper Jam [Front,Rear] 1 NOTE If the Touchscreen displays Paper Jam [Rear], see page 51. 1 Document Cover d Close the document cover.
Troubleshooting d Lift the Jam Clear Flap, and remove the jammed paper. g Using both hands, use the finger holds on each side of the machine to lift the scanner cover (1) into the open position. 1 h e Slowly pull the jammed paper (1) out of the machine. Make sure you look carefully inside the machine above and below the Jam Clear Flap for scraps of paper. 1 i f Put the paper tray firmly back in the machine. Move the print head (if necessary) to reach any paper remaining in this area.
IMPORTANT k • If paper is jammed under the print head, unplug the machine from the power source, and then move the print head to reach the paper. Open the Jam Clear Cover (1) at the back of the machine. • If the print head is in the right corner as shown in the illustration, you cannot move the print head. Reconnect the power cord. Hold down until the print head moves to the centre. Then unplug the machine from the power source and remove the paper. 1 l Open the inside cover (1).
Troubleshooting n c Close the inside cover and Jam Clear Cover. Make sure the covers are closed completely. Open the inside cover (1). 1 o d Pull the jammed paper out of the machine. e Close the inside cover and Jam Clear Cover. Make sure the covers are closed properly. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). 2 1 p Reconnect the power cord.
f Using both hands, use the finger holds on each side of the machine to lift the scanner cover (1) into the open position. 1 IMPORTANT • If paper is jammed under the print head, unplug the machine from the power source, and then move the print head to reach the paper. • If the print head is in the right corner as shown in the illustration, you cannot move the print head. Reconnect the power cord. Hold down until the print head moves to the centre.
Troubleshooting NOTE NOTE If there is a repeat paper jam, a small scrap of paper may be stuck in the machine. (See Additional paper jam clear operations on page 53.) Additional paper jam clear operations B a If you experience paper jams repeatedly (3 times or more), the Touchscreen displays a message asking if you want to remove paper scraps from the machine. Press Yes to return to the Home screen. b Press c d Press Maintenance.
Troubleshooting for Wireless LAN setup Wireless LAN report B After you configure the wireless LAN settings of the machine, a wireless LAN report will be printed automatically. If the printed report shows that the connection failed, check the error code on the printed report and refer to the following instructions. Error code TS-01 Recommended Solutions The wireless setting is not activated, change the wireless setting to ON. Your wireless access point/router cannot be detected.
Troubleshooting If you are having difficulty with your machine B IMPORTANT Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. If you think there is a problem with your machine, check the following tables of troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit http://support.brother.com.
Print Quality Difficulties Difficulty Suggestions Poor print quality. Check the print quality. (See Checking the print quality on page 33.) Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using. (See Set Paper Size and Type on page 13.) (See Online User’s Guide.) Make sure that your ink cartridges are fresh. The following may cause ink to clog: The expiration date written on the cartridge package has passed.
Troubleshooting Print Quality Difficulties (continued) Difficulty Suggestions The machine prints blank pages. Check the print quality. (See Checking the print quality on page 33.) Make sure you are using Brother Original Innobella ink. To prolong print head life, provide the best ink cartridge economy and maintain print quality, we do not recommend frequently unplugging the machine and/or leaving the machine unplugged for extended periods of time. We recommend using to power down the machine.
Print Quality Difficulties (continued) Difficulty Suggestions The printouts are wrinkled. (Windows®) In the printer driver Advanced tab, click Colour Settings and clear Bi-Directional Printing. (Macintosh) In the printer driver, choose Print Settings, click Advanced, choose Other Print Options and clear Bi-Directional Printing. Make sure you are using Brother Original Innobella ink. Paper Handling Difficulties Difficulties Suggestions Photo paper does not feed correctly.
Troubleshooting Printing Received Faxes Difficulty Condensed print Horizontal streaks Suggestions This is usually caused by a poor telephone connection. Make a copy; if your copy looks good, you probably had a bad connection with static or interference on the telephone line. Ask the other party to re-send the fax. Top and bottom sentences are cut off Missing lines Vertical black lines when receiving. The sender's scanner may be dirty.
Receiving Faxes Difficulty Suggestions Cannot receive a fax. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall socket and the LINE socket inside the machine. If you subscribe to DSL or VoIP services, contact your service provider for connection instructions. If you have problems due to possible interference on the telephone line, you can change the compatibility setting. (See Telephone Line Interference or VoIP System on page 65.
Troubleshooting Receiving Faxes (continued) Difficulty Suggestions Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. (continued) (See Online User’s Guide.) 1 Connect the external TAD correctly. (See Online User’s Guide.) 2 Set your answering machine to answer in one or two rings. 3 Record the outgoing message on your answering machine.
Sending Faxes (continued) Difficulty Suggestions Transmission Verification Report says RESULT:ERROR. There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get RESULT:ERROR on the Transmission Verification Report, your machine may be out of memory. To gain extra memory, you can turn off Memory Receive, print fax messages from the machine’s memory or cancel a Delayed Fax or Polling Job. (See Online User’s Guide.
Troubleshooting Copying Difficulties Difficulty Suggestions Vertical black lines or streaks appear in copies. Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip, scanner glass, and the white bar and white plastic above them. (See Cleaning the scanner glass on page 33.) Black marks or spots appear in copies. Black marks or spots on copies are typically caused by dirt or correction fluid on the scanner glass.
Network Difficulties Difficulty Suggestions Cannot print over the network. Make sure that your machine is powered on, and is online and in the Ready mode. Print a Network Configuration Report (see Online User’s Guide) and check the current Network settings printed in this list. If you are using a wireless connection or are having network problems, see Online User’s Guide. The network scanning feature does not work.
Troubleshooting Dial Tone detection B When sending a fax, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Tone setting to Detection, you can make your machine dial as soon as it detects a dial tone. This setting can save time when sending a fax to many different numbers. If you change the setting and start having problems when dialling, you should change it back to the No Detection setting. a Press b c Press All Settings.
Machine Information Checking the serial number B The following reset operations are available: B Press b c d e Press All Settings. f (Settings). 2 Network Press a or b to display Machine Info. Address Book & Fax resets the following settings: Press Serial No. Your machine’s serial number will appear on the Touchscreen. Press Address Book (Address Book and Setup Groups) .
Troubleshooting How to reset the machine a Press b c Press All Settings. d e f g h i B (Settings). Press a or b to display Initial Setup. Press Initial Setup. Press a or b to display Reset. Press Reset. Press a or b to display the type of reset (Machine Reset, Network, Address Book & Fax or All Settings), and then press it. Press Yes to confirm. Press Yes for two seconds to reboot the machine.
C Index A F Address Book setting up ..............................................28 ADF (automatic document feeder) ...........16 Automatic fax receive .............................................30 Fax, from PC See Online User’s Guide. Fax, stand-alone receiving ............................................... 30 difficulties .................................... 59, 60 F/T Ring Time, setting ....................... 32 Ring Delay, setting ............................
P T Paper Check Paper setting .............................14 loading ....................................................8 size of document ...................................16 type .......................................................13 PhotoCapture Center from PC See Online User’s Guide. Preview photos .....................................23 Print difficulties ..............................................55 paper jams ............................................48 Printing See Online User’s Guide.
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Supplies Ink The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly. Service Life of Ink Cartridge The first time you install a set of ink cartridges the machine will use an amount of ink to fill the ink delivery tubes for high quality printouts. This process will only happen once. After this process is complete the cartridges provided with your machine will have a lower yield than regular capacity cartridges (65%).
Visit us on the World Wide Web http://www.brother.com This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries. www.brotherearth.
