User Manual

Troubleshooting
113
B
(MFC-J2510/
MFC-J4510DW)
No Paper Fed
(MFC-J4710DW)
No Paper Fed
No Paper Fed #1
No Paper Fed #2
The machine is out of paper or paper
is not correctly loaded in the paper
tray.
Do one of the following:
 Refill the paper in the paper tray,
and then press OK on the
Touchscreen.
 Remove and reload the paper,
then press OK on the
Touchscreen. (See Loading
paper and other print media
on page 21.)
The paper is jammed in the machine. Remove the jammed paper by
following the steps in Printer jam or
paper jam on page 120.
If this error occurs often during
2-sided copying or 2-sided printing,
the paper feed rollers may be stained
with ink. Clean the paper feed rollers.
(See Advanced User’s Guide:
Cleaning the paper feed rollers.)
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
(See Advanced User’s Guide:
Cleaning the paper pick-up rollers.)
The Jam Clear Cover is not closed
correctly.
Make sure the Jam Clear Cover is
closed evenly at both ends. (See
Printer jam or paper jam
on page 120.)
The paper was not inserted in the
centre position of the manual feed
slot.
Remove the paper and re-insert it in
the centre of the manual feed slot,
and then press OK on the
Touchscreen. (See Loading paper in
the manual feed slot on page 35.)
No Response/Busy The number you dialled has not
answered or is busy.
Verify the number and try again.
Out of Fax Memory The fax memory is full. Do one of the following:
 Clear the data in the memory. To
gain extra memory, you can turn
off Memory Receive.
(See Advanced User’s Guide:
Turning off Memory Receive
operations.)
 Print the faxes that are in the
memory. (See Advanced User’s
Guide: Printing a fax from the
memory.)
Error Message Cause Action