User Manual

ManualsBrandsBrother ManualsPrinterMFC-J491DW

Error Message Action

Disconnected

Try to send or receive again.

If calls are stopped repeatedly and you are using a VoIP (Voice over

IP) system, try changing the Compatibility to Basic (for VoIP).

See Related Information: Telephone Line Interference/VoIP at the end

of this section.

Document Jam

The document was not inserted or fed correctly, or the document

scanned from the ADF was too long.

For more detailed information, see the Online User's Guide: Document

Jams.

DR Mode in Use

The machine is in Distinctive Ring mode. You cannot change the

Receive Mode from Manual to another mode.

Set Distinctive Ring to Off.

For more detailed information, see the Online User's Guide: Turn off

Distinctive Ring.

High Temperature

After cooling the room, allow the machine to cool down to room

temperature. Try again when the machine has cooled down.

Ink Absorber Full

The ink absorber box must be replaced. Call Brother Customer Service

or a Brother Authorized Service Center to have your machine serviced.

Ink Low

One or more of the ink cartridges are near the end of their lives.

Order a new ink cartridge. You can continue printing until the LCD

displays Replace Ink.

For more detailed information, see the Online User's Guide: Replace

the Ink Cartridges.

• You can still scan even if the ink is low or needs to be replaced.

Jam A Inside/

Front

Repeat Jam A

Remove the jammed paper.

For more detailed information, see the Online User's Guide: Printer

Jam or Paper Jam.

Make sure the paper guides are set to the correct paper size.

DO NOT extend the paper tray when you load A5 or smaller size

paper.

Jam B Front

Repeat Jam B