Basic User’s Guide MFC-J5620DW MFC-J5625DW MFC-J5720DW Version 0 UK
If you must contact Customer Service Please complete this information for future reference: Model Number: MFC-J5620DW, MFC-J5625DW and MFC-J5720DW (Circle your model number) Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.
You can use the following features! High capacity versatile paper handling You can load a wide variety of paper types into the trays. Continuous A3 or Ledger printing is also possible. If you choose auto select in your printer driver, the tray containing the correct paper size will be selected automatically during printing. (See Loading paper on page 9.) Web Connect / Brother Apps Scan and upload images and files to popular web services directly from your machine.
User's Guides and where to find them Which Guide? What's in it? Where is it? Product Safety Guide Read this Guide first. Please read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine, and installing the drivers and software for the operating system and connection type you are using.
The Online User’s Guide helps you get the most out of your machine.
If you have questions or problems, please take a look at your model’s FAQs. Provides several ways to search Displays related questions for additional information Receives regular updates based on customer feedback * The FAQ home page will vary depending on your model. Where can I find these FAQs? Brother Solutions Center http://support.brother.
Table of Contents 1 General information............ 1 How to use the documentation ....... 1 Symbols and conventions ............ 1 About Brother Utilities (Windows®)..................................... 1 Control panel overview ................... 2 3.7"(93.4 mm) Touchscreen LCD.............................................. 4 Entering Text ............................... 8 2 4 Printing from a computer............................ 28 How to print a document ............... 28 5 7 Copying..............
10 Receiving a fax .................. 40 Receive Modes ............................. 40 Choose the Receive Mode............ 40 Using Receive Modes ................ 41 Receive Mode settings.................. 42 Ring Delay ................................. 42 F/T Ring Time (Fax/Tel mode only) ................... 42 A Routine maintenance ........ 43 How to clean and check the machine ........................................ 43 Cleaning the scanner glass........ 43 Checking the print quality...........
1 General information How to use the documentation a 1 Thank you for buying a Brother product! Reading the documentation will help you make the most of your machine. Symbols and conventions Bold typeface identifies buttons on your computer screen. Italics Italicized typeface emphasizes an important point or refers you to a related topic. Courier New Text in the Courier New font identifies messages displayed on the machine’s Touchscreen LCD.
Chapter 1 Control panel overview The MFC-J5620DW, MFC-J5625DW and MFC-J5720DW have the same 3.7"(93.4 mm) Touchscreen LCD and Touchpanel. 1 NOTE Most of the illustrations in this User’s Guide show the MFC-J5720DW. 1 2 3.7"(93.4 mm) Touchscreen LCD (Liquid Crystal Display) Access the menus and options you want by pressing them as they are displayed on the Touchscreen LCD. You can adjust the angle of the Touchscreen LCD and Touchpanel by lifting it.
General information 1 2 2 Touchpanel: Home Press to return to the Home screen. By default it displays the date and time, but you can change the default settings. 3 Power On/Off Back Press to go back to the previous menu level. 3 Cancel Press to cancel an operation when lit. Press to turn the machine on. Press and hold down to turn the machine off. The Touchscreen LCD displays Shutting Down and stays on for a few seconds before turning off.
Chapter 1 3.7"(93.4 mm) Touchscreen LCD More screens 1 1 1 2 3 Select from three types of screens to set the Home screen: Basic Functions screen, More screens and Shortcuts screens. When the Basic Functions screen is displayed, swipe left or right or press d or c to display the More screens. Press to display the Shortcut screens. 4 Basic Functions screen 1 4 5 6 1 5 2 1 3 6 The Basic Functions screen displays the date and time and provides access to the Fax, Copy and Scan modes.
General information 1 Wireless Status 0 Web Press to connect the Brother machine to an Internet service. For details, see Web Connect Guide. appears on the Apps Touchscreen, press it to configure your wireless settings. For more information, see Quick Setup Guide. 2 Press to connect the Brother machine to the Brother Apps menu. Ink A3 Copy Shortcuts Displays the available ink volume. Press to access the Ink menu. Use this preset copy shortcut to copy on A3 or Ledger size paper.
Chapter 1 8 Stored Faxes: 10 Warning icon 8 When Fax Preview is set to Off, Stored Faxes displays how many received faxes are in the machine’s memory. Press Print to print the faxes. 9 New Fax(es): 9 10 The warning icon appears when there is an error or maintenance message; press Detail to view it, and then press to return to Ready mode. (See Error and maintenance messages on page 47.) NOTE • This product adopts the font of ARPHIC TECHNOLOGY CO.,LTD.
General information Settings screen 1 When you press , the Touchscreen LCD displays the machine’s status. Displays the date and time that has been set in the machine. Press to access the Date & Time menu. This screen provides access to all the machine’s settings. 1 2 4 Date & Time 5 Quiet Mode Displays the Quiet Mode setting. Press to access the Quiet Mode menu. 3 4 When this menu is set to On, 5 is displayed on the Home screen. The machine’s printing noise has been reduced.
Chapter 1 Entering Text 1 When you must enter text into the machine, a keyboard appears on the Touchscreen. Press to cycle between letters, numbers and special characters. NOTE To change between lowercase or uppercase, press . Inserting spaces 1 To enter a space, press Space or you can press c to move the cursor. NOTE The characters that are available may differ depending on your country.
2 Loading paper Before loading paper 2 Load only one size of paper and one type of paper in the paper tray at a time. When loading a different paper size in the tray, you must also change the paper size setting in the machine. Doing this enables the machine to automatically feed paper from the appropriate tray if auto tray select has been set in the machine or printer driver. (See Set Paper Size and Type on page 23.
Chapter 2 When using A4, Letter or Executive size paper: a Pull Tray #1 completely out of the machine. NOTE 2 Always make sure the paper is not curled. d Load paper in the paper tray with the printing surface face down. Check that the paper is flat in the tray. Landscape orientation b Gently press and slide the paper guides (1) to fit the paper size. Make sure the triangular mark (2) on the paper guide (1) lines up with the mark for the paper size you are using.
Loading paper f Check that the paper is flat in the tray and below the maximum paper mark (1). Overfilling the paper tray may cause paper jams. 1 When using A3 or Ledger size paper: 2 a Pull Tray #1 completely out of the machine. Rest the tray on a flat surface. b Push the blue slider until it locks in the release position, and then extend the tray until the blue slider returns to and locks in the default position.
Chapter 2 c Gently press and slide the paper guides (1) to fit the paper size. Make sure the triangular mark (2) on the paper guide (1) lines up with the mark for the paper size you are using. e Gently load paper in the paper tray with the printing surface face down. Check that the paper is flat in the tray. Portrait orientation 2 1 d Fan the stack of paper well to avoid paper jams and misfeeds. NOTE Always make sure the paper is not curled or wrinkled.
Loading paper g Check that the paper is flat in the tray and below the maximum paper mark (1). Overfilling the paper tray may cause paper jams. 3 Lift the A4/LTR stopper (1) if A4 or Letter size paper is in Tray #2. 2 1 1 4 Slowly push Tray #2 completely into the machine. (MFC-J5620DW/J5625DW) Go to step i. (MFC-J5720DW) Go to step h. h Extend Tray #2 under Tray #1 to keep the machine stable. 1 Pull Tray #2 out of the machine.
Chapter 2 i Slowly push Tray #1 completely into the machine. (MFC-J5620DW/J5625DW) Loading paper in paper tray #2 (MFC-J5720DW) Paper size and loading orientation The paper size determines the orientation when loading paper in Tray #2. Tray #2 A4 (MFC-J5720DW) Letter A3 Ledger j Landscape orientation Portrait orientation (Tray #2 is extended.) Legal Unfold the paper support flap. See the details in this chapter. For information about other paper sizes, see Online User’s Guide.
Loading paper When using A3 or Ledger size paper: a Push the blue slider a second time until it locks in the release position, and then extend the tray until the blue slider returns to and locks in the default position. Make sure the triangular mark inside the tray (1) lines up with the mark (2) for A3/LGR, as shown in the illustration. 2 Pull Tray #2 completely out of the machine. Rest the tray on a flat surface.
Chapter 2 e g Gently load the paper into the paper tray with the printing surface face down. Portrait orientation 2 Check that the paper is flat in the tray and below the maximum paper mark (1). Overfilling the paper tray may cause paper jams. 1 f Gently adjust the paper guides (1) to fit the paper. Make sure the paper guides touch the sides of the paper. 1 16 h Slowly push Tray #2 completely into the machine.
Loading paper i j Extend Tray #1 over Tray #2 to prevent printed pages from falling off the output tray. 1 Pull Tray #1 out of the machine. 2 In the same way you extended Tray #2, push the blue slider and extend Tray #1 to Ledger or A3 size, so it is even with Tray #2. k Close the output paper tray cover and slowly push Tray #1 completely into the machine. 2 l Unfold the paper support flap. m Change the paper size setting in the machine’s menu, if needed.
Chapter 2 Loading paper in the multi-purpose tray (MP Tray) Paper size and loading orientation When using A4, Letter or Executive size paper: a 2 With both hands, use the finger holds to open the upper cover (1) and MP Tray (2). 2 The paper size determines the orientation when loading paper in the MP Tray. 1 MP Tray A4 2 Landscape orientation Letter Executive b A3 Portrait orientation Ledger Legal Folio A5 A6 Photo Photo L Photo 2L Index card Envelope See the details in this chapter.
Loading paper c Lift up the paper support. f Gently load the paper in the MP Tray with the printing surface face up. Make sure you load the paper in the MP Tray, and not the manual feed slot. Landscape orientation d Gently press and slide the MP Tray paper guides to the width of the paper you are using. 2 NOTE If you cannot load the paper in the MP Tray, lift the cover (1) forward and push the release lever (2) toward the back of the machine, and then load the paper.
Chapter 2 g With both hands, gently adjust the MP Tray paper guides to fit the paper. Loading paper in the manual feed slot 2 Use the manual feed slot to load special print media, one sheet at a time. The manual feed slot cannot be used for printing faxes. Paper size and loading orientation The paper size determines the orientation when loading paper in the manual feed slot. h Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
Loading paper How to load envelopes: a 2 c With both hands, use the finger holds to open the upper cover (1) and MP Tray (2). Press the corners and sides of the envelopes to make them as flat as possible. 2 1 2 b Slide the manual feed slot paper guides to fit the envelope width that you are using. d Load only one envelope in the manual feed slot with the printing surface face up.
Chapter 2 e With both hands, gently adjust the manual feed slot paper guides to fit the envelope. g Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2). 2 1 f Put one envelope in the manual feed slot until the front edge touches the paper feed roller. Let go of the envelope when you hear the machine pull it in a short distance. The Touchscreen displays Manual Feed Slot ready.
Loading paper Paper settings Set Paper Size and Type Swipe up or down or press a or b to display the option you want to set, and press it. 2 2 2 To get the best print quality, set the machine for the type of paper you are using. You can use the following sizes of paper for printing copies: A4, A5, A3, Photo (10 15 cm), Letter, Legal, Ledger and Folio, and the following sizes for printing faxes: A4, A3, Ledger, Letter, Legal and Folio.
Chapter 2 Check Paper setting If the Check Paper setting is set to On, the machine displays a message asking if you want to change the paper type and paper size setting. This message will appear each time you pull a tray out of the machine or load paper in the MP Tray. The default setting is On. a Press b c Press All Settings. d e f g (Settings). Swipe up or down or press a or b to display General Setup. Press General Setup. Swipe up or down or press a or b to display Tray Setting.
3 Loading documents How to load documents How to load documents 3 • DO NOT use cardboard, newspaper or fabric. (MFC-J5720DW) 2-sided documents can be faxed, copied, or scanned up to Legal size when using the ADF. • DO NOT leave thick documents on the scanner glass. If you do this, the ADF may jam. 3 The ADF can hold up to 35 pages (MFC-J5620DW/J5625DW) or 50 pages (MFC-J5720DW) and feed each sheet individually. Use paper that is within the sizes and weights shown in the table.
Chapter 3 c Adjust the paper guides (1) to fit the width of your documents. NOTE • DO NOT load your document underneath the supports (1). 1 1 d Place your documents face up, top edge first in the ADF until you feel them touch the feed rollers. The Touchscreen will display ADF Ready. • If you load a small size document and cannot remove it, open the stack tray (1) and then remove the document. 1 Close the stack tray before closing the ADF document support.
Loading documents How to load documents 3 NOTE To use the scanner glass, the ADF must be empty and the ADF document support must be closed. a b Lift the document cover. 3 Place the document face down in the upper left corner of the scanner glass. 1 1 c Document Cover Close the document cover. IMPORTANT If you are scanning a book or thick document, DO NOT slam or press on the document cover.
4 Printing from a computer How to print a document The machine can receive and print data from your computer. Before you can print from a computer, you must install the printer driver. (See Online User’s Guide.) a Install the Brother printer driver from the CD-ROM or Brother Solutions Center. (See Quick Setup Guide.) b From your application, select the Print command.
5 Copying How to copy a 5 5 Do one of the following to load your document: Place the document face up in the ADF. (See Using the ADF on page 25.) Place the document face down on the scanner glass. (See Using the scanner glass on page 26.) b Press (Copy). The Touchscreen displays: 1 Stop copying To stop copying, press 5 . Copy options overview 5 To change the copy options, press Copy, and then press Options. Swipe up or down or press a or b to scroll through the copy settings.
Chapter 5 Paper Type 5 If you are copying on a special type of paper, set the machine for the type of paper you are using to get the best print quality. a Load your document. b Press c d e Enter the number of copies you want. f g f g Press Paper Size. Swipe up or down or press a or b to display A4, A5, A3, 10x15cm, Letter, Legal, Ledger or Folio and then press the option you want to set. NOTE If you are using the manual feed slot, insert only one sheet of paper at a time.
6 Scanning to a computer Before scanning c 6 To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address. 6 If the ControlCenter4 Mode screen appears, click Advanced Mode, and then click OK. Install the scanner drivers from the CD-ROM. (See Quick Setup Guide.) Configure the machine with a TCP/IP address if network scanning does not work. (See Online User’s Guide.
Chapter 6 1 Select PDF (*.pdf) from the File Type drop-down list. g Press Scan Settings, and then press Set at Device. 2 Type a file name for the document. h Choose the settings for 2-sided Scan 1, Scan Type, Resolution, File Type, Scan Size, Skip Blank Page 1 and Remove Background Colour if required. 3 Click Folder. You can save the file to the default folder, or select your preferred folder by clicking the (Browse) button. 4 Select a scanning resolution from the Resolution drop-down list.
7 Printing photos from a memory card or USB flash drive PhotoCapture Center operations (PHOTO mode) e Press View Photos. Press OK. f Do one of the following: To choose the photos you want to print, or to print multiple copies of an image, go to step g. 7 Even if your machine is not connected to a computer, you can print photos directly from digital camera media or a USB flash drive. How to print images View Photos You can preview your photos on the Touchscreen before you print them.
Chapter 7 l Press Print Settings to change the paper type and paper size. Swipe up or down or press a or b to display Paper Type and press it, and then press the option you want. Swipe up or down or press a or b to display Paper Size and press it, and then press the option you want. Change other print settings if needed. When finished, press OK. m n Press Start.
8 Telephone services and external devices Telephone services overview 8 You can use a range of services and connections with your Brother machine. For more information or advice on setup, see Online User’s Guide. Voicemail 8 If you have a voicemail service on the telephone line that your Brother machine is connected to, they may conflict with one another when receiving incoming faxes. If using this service, we suggest setting the Brother machine’s Receive Mode to Manual.
9 Sending a fax How to send a fax a 9 c 9 Do one of the following: Place the document face up in the ADF. (See Using the ADF on page 25.) Place your document face down on the scanner glass. (See Using the scanner glass on page 26.) NOTE To change the fax-sending settings, press Options. Swipe up or down or press a or b to scroll through the fax settings. When the setting you want is displayed, press it and choose your new option. When finished changing options, press OK.
Sending a fax d f Enter the fax number. Using the dial pad on the Touchscreen. Using To send a single page, press No. The machine sends the document. (Address Book) To send more than one page, press Yes and go to step g. Address Book Using When the Touchscreen displays Next Page?, do one of the following: g (Call History) Redial Outgoing Call Caller ID history NOTE Place the next page on the scanner glass. Press OK. The machine scans the page.
Chapter 9 How to store numbers 9 • Be sure to include the area code when entering a fax or telephone number. Depending on the country, the Caller ID names and history may not be displayed correctly if the area code is not registered with the fax or telephone number. Store fax and telephone numbers in your machine's Address Book or create Groups of fax recipients so you can broadcast a fax to many people at once.
Sending a fax How to set your Station ID 9 Set your machine’s Station ID so that the date and time appear on each fax you send. a Press b c Press All Settings. (Settings). Swipe up or down or press a or b to display Initial Setup. Press Initial Setup. d e f Press Station ID. g h Press Name. i Press Press Fax. Enter your fax number (up to 20 digits) using the Touchscreen, and then press OK. 9 Enter your name (up to 20 characters) using the Touchscreen, and then press OK.
10 Receiving a fax 10 Receive Modes 10 You must choose a Receive Mode depending on the external devices and telephone services you have on your line. Choose the Receive Mode 10 By default, your machine will automatically receive any faxes that are sent to it. The diagram below will help you choose the correct mode. (See Using Receive Modes on page 41.
Receiving a fax h Press Receive Mode. NOTE If the option to change the receive mode is unavailable, make sure the BT Call Sign feature is set to Off. (See Online User’s Guide.) i Press Fax Only, Fax/Tel, External TAD or Manual. j Press . Using Receive Modes 10 Some Receive Modes answer automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before using these modes. (See Ring Delay on page 42.) Fax Only 10 Fax Only mode will automatically answer every call as a fax call.
Chapter 10 Receive Mode settings Ring Delay 10 10 Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode. If you have external or extension telephones on the same line as the machine, choose the maximum number of rings. (See Online User’s Guide.) a Press b c Press All Settings. d e f g h i j (Settings). F/T Ring Time (Fax/Tel mode only) When your machine receives a call, you and your caller will hear the normal telephone ring.
A Routine maintenance How to clean and check the machine Cleaning the scanner glass a b d A A (MFC-J5720DW) Close the document cover and open the ADF cover. Clean the white bar (1) and the glass strip (2) with a soft lint-free cloth moistened with a non-flammable glass cleaner. Unplug the machine from the electrical socket. 1 Lift the document cover (1). Clean the scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner.
Checking the print quality If faded or streaked colours and text appear on your printouts, some of the print head nozzles may be clogged. Check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern. a Press You can also press , and then press Maintenance. Press Improve Print Quality. Press Check Print Quality. Following the instructions on the Touchscreen, load A4 or Letter size plain paper in the paper tray, and then press OK.
Routine maintenance NOTE When a print head nozzle is clogged, the printed sample looks like this. Checking the print alignment A If your printed text becomes blurred or images become faded, you may need to adjust the print alignment after transporting the machine. a Press . NOTE Letter, A4 and Executive You can also press and then Maintenance.
i Do one of the following: If you selected Basic alignment, repeat step h for patterns B to H. If you selected Advanced alignment, repeat step h for patterns B to Z. NOTE i When the print alignment is not adjusted correctly, text looks blurry. j Press After the print alignment is adjusted correctly, text looks sharp. . NOTE For more information about cleaning and checking the machine, see Online User’s Guide.
B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit http://support.brother.com. Identifying the problem B First, check the following. The machine’s power cord is connected correctly and the machine’s power switch is turned on.
Error Message Cause Action B&W 1-sided Print Only One or more of the colour ink cartridges have reached the end of their life. Replace the ink cartridges. You can use the machine in monochrome mode for approximately four weeks depending on the number of pages you print. NOTE Replace ink.
Troubleshooting Error Message Cause Action Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it. Take out the new ink cartridge and reinstall it slowly and firmly until the cartridge lever lifts. An ink cartridge is not installed correctly. (See Online User’s Guide.) A used ink cartridge was reinstalled. Remove the used ink cartridge and install a new one. If you are using non Brother Original ink, the machine may not detect the ink cartridge.
Error Message Cause Action (MFC-J5620DW/ J5625DW) These messages are displayed when the Check Paper setting to confirm the paper type and size is enabled. To not display this confirmation message, set the Check Paper setting to Off. (See Check Paper setting on page 24.) Data Remaining in Memory Print data is left in the machine's memory. Press . The machine will cancel the job and clear it from the memory. Try to print again.
Troubleshooting Error Message Cause Ink Absorber Pad Full The ink absorber box or flushing box is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty.
Error Message Cause Action Low Temperature The room temperature is too low. After increasing the room temperature, allow the machine to warm up to room temperature. Try again when the machine has warmed up. Media Error The memory card is either corrupted, incorrectly formatted, or there is a problem with the memory card. Remove the memory card from the media drive (slot) of the machine and format it correctly. Put the card firmly into the slot again to make sure it is in the correct position.
Troubleshooting Error Message Cause Action (MFC-J5620DW/ J5625DW) The machine is out of paper, or paper is not correctly loaded in the paper tray. Do one of the following: No Paper Fed Remove and reload the paper, then press OK on the Touchscreen. (See Before loading paper on page 9.) No Paper Fed [Tray #1] No Paper Fed [MP Tray] (MFC-J5720DW) No Paper Fed No Paper Fed [Tray #1] No Paper Fed [Tray #2] No Paper Fed [MP Tray] Refill the paper tray, and then press OK on the Touchscreen.
Error Message Cause Action Out of Memory The machine's memory is full. If a fax-sending or copy operation is in process: Press or Quit or Close and wait until the other operations that are in process finish, and then try again. Press Send Now to send the pages scanned so far. Press Partial Print to copy the pages scanned so far. Clear the data in the memory. To gain extra memory, you can turn off Memory Receive. (See Online User’s Guide.) Print the faxes that are in the memory.
Troubleshooting Error Message Cause Action Unable to Clean XX The machine has a mechanical problem. Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. If the error message continues, disconnect the machine from the power for several minutes, and then reconnect it. Unable to Initialize XX Unable to Print XX —OR— A foreign object, such as a paper clip or a piece of ripped paper, is in the machine. You can try additional paper jam clear operations.
Error Message Cause Action (MFC-J5620DW/ J5625DW) The paper size setting does not match the size of paper in the tray. 1 Wrong Paper The paper orientation is incorrect for the paper size. Wrong Paper [Tray #1] You did not set the paper guides in Wrong Paper [MP Tray] the tray to the indicators for the paper size you are using. (MFC-J5720DW) (See Set Paper Size and Type on page 23.
Troubleshooting Error animations B Error animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing c to see the next step and d to go back a step. Transferring your faxes or Fax Journal report i We recommend transferring your faxes to another fax machine or to your PC. (See Transferring faxes to another fax machine on page 57.) (See Transferring faxes to your PC on page 57.
c d Document jam Make sure you have set PC-Fax Receive on the machine. (See Online User’s Guide.) If faxes are in the machine’s memory when you set up PC-Fax Receive, the Touchscreen displays a message asking if you want to transfer the faxes to your PC. Documents can jam in the ADF if they are not inserted or fed correctly, or if they are too long. Follow the steps to clear a document jam. Document is jammed in the top of the ADF Do one of the following: To transfer all faxes to your PC, press Yes.
Troubleshooting d Close the ADF cover. e Press Small document is jammed in the ADF a b . IMPORTANT To avoid document jams, close the ADF cover correctly by pushing it gently in the centre. Document is jammed inside the ADF a Take any paper that is not jammed out of the ADF. b c Lift the document cover. B Lift the document cover. Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through. 1 B Pull the jammed document out to the right.
Printer jam or paper jam B Follow these steps to locate and remove the jammed paper if the Touchscreen displays: Paper Jam [Front] or Paper Jam [Front,Rear] d Pull out the jammed paper (1). 1 B NOTE If the Touchscreen displays Paper Jam [Rear], see page 63. a Unplug the machine from the electrical socket. b If paper is loaded in the MP Tray, remove the paper. c (MFC-J5620DW/J5625DW) Pull Tray #1 (1) completely out of the machine. e Lift the Jam Clear Flap, and remove the jammed paper.
Troubleshooting g (MFC-J5620DW/J5625DW) Put Tray #1 firmly back in the machine. i Slowly pull the jammed paper (1) out of the machine. 1 (MFC-J5720DW) Put Tray #1 and then Tray #2 firmly back in the machine. j Move the print head (if necessary) to reach any paper remaining in this area. Make sure no jammed paper is left in the corners of the machine (1) and (2). 2 1 h Using both hands, use the finger holds on each side of the machine to lift the scanner cover (1) into the open position.
IMPORTANT l • If paper is jammed under the print head, unplug the machine from the power source, and then move the print head to reach the paper. • If the print head is in the right corner as shown in the illustration, you cannot move the print head. Reconnect the power cord. Open the MP Tray. Make sure you look carefully inside for jammed paper. If there is jammed paper, slowly pull it out of the MP Tray.
Troubleshooting p q Make sure you look carefully inside for jammed paper. If paper is jammed slowly pull it out of the machine. If the Touchscreen displays Paper Jam [Rear], follow these steps: B a Unplug the machine from the AC power outlet. b Open the MP Tray. If the paper is loaded in the MP Tray, remove it. c Slowly pull the jammed paper out of the MP Tray. If you cannot remove the jammed paper, lift the cover (1) forward and push the release lever (2) toward the back of the machine.
f Open the inside cover (1). i 1 Using both hands, use the finger holds on each side of the machine to lift the scanner cover (1) into the open position. 1 g Slowly pull the jammed paper out of the machine. j Slowly pull the jammed paper (1) out of the machine. 1 h Close the inside cover and Jam Clear Cover. Make sure the covers are closed properly. k Move the print head (if necessary) to reach any paper remaining in this area.
Troubleshooting IMPORTANT • If paper is jammed under the print head, unplug the machine from the power source, and then move the print head to reach the paper. Additional paper jam clear operations a If you experience paper jams repeatedly (3 times or more), the Touchscreen displays a message asking if you want to remove paper scraps from the machine. Press Yes to return to the Home screen. b Press c d e Press Maintenance.
Troubleshooting for Wireless LAN setup Wireless LAN report B After you configure the wireless LAN settings of the machine, a wireless LAN report will be printed automatically. If the printed report shows that the connection failed, check the error code on the printed report and refer to the following instructions. Error code Recommended Solutions The wireless setting is not activated, change the wireless setting to ON.
Troubleshooting If you are having difficulty with your machine B IMPORTANT Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. If you think there is a problem with your machine, check the following tables of troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit http://support.brother.com.
Print Quality Difficulties Difficulty Suggestions Poor print quality. Check the print quality. (See Checking the print quality on page 44.) Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine’s menu matches the type of paper you are using. (See Set Paper Size and Type on page 23.) (See Online User’s Guide.) Make sure that your ink cartridges are fresh. The following may cause ink to clog: The expiration date written on the cartridge package has passed.
Troubleshooting Print Quality Difficulties (continued) Difficulty Suggestions The machine prints blank pages. Check the print quality. (See Checking the print quality on page 44.) Make sure you are using Brother Original Innobella ink. To prolong print head life, provide the best ink cartridge economy and maintain print quality, we do not recommend frequently unplugging the machine and/or leaving the machine unplugged for extended periods of time. We recommend using to power down the machine.
Print Quality Difficulties (continued) Difficulty Suggestions The printouts are wrinkled. (Windows®) In the printer driver Advanced tab, click Colour Settings and clear Bi-Directional Printing. (Macintosh) In the printer driver, choose Print Settings, click Advanced, choose Other Print Options and clear Bi-Directional Printing. Make sure you are using Brother Original Innobella ink. Paper Handling Difficulties Difficulties Suggestions Photo paper does not feed correctly.
Troubleshooting Printing Received Faxes Difficulty Condensed print Horizontal streaks Suggestions This is usually caused by a poor telephone connection. Make a copy; if your copy looks good, you probably had a bad connection with static or interference on the telephone line. Ask the other party to re-send the fax. Top and bottom sentences are cut off Missing lines Vertical black lines when receiving. The sender's scanner may be dirty.
Receiving Faxes Difficulty Suggestions Cannot receive a fax. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall socket and the LINE socket inside the machine. If you subscribe to DSL or VoIP services, contact your service provider for connection instructions. If you have problems due to possible interference on the telephone line, you can change the compatibility setting. (See Telephone Line Interference or VoIP System on page 77.
Troubleshooting Receiving Faxes (continued) Difficulty Suggestions Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly. (continued) (See Online User’s Guide.) 1 Connect the external TAD correctly. (See Online User’s Guide.) 2 Set your answering machine to answer in one or two rings. 3 Record the outgoing message on your answering machine.
Sending Faxes (continued) Difficulty Suggestions Transmission Verification Report says RESULT:ERROR. There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get RESULT:ERROR on the Transmission Verification Report, your machine may be out of memory. To gain extra memory, you can turn off Memory Receive, print fax messages from the machine’s memory or cancel a Delayed Fax or Polling Job. (See Online User’s Guide.
Troubleshooting Copying Difficulties Difficulty Suggestions Vertical black lines or streaks appear in copies. Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip. Clean the glass strip, scanner glass, and the white bar and white plastic above them. (See Cleaning the scanner glass on page 43.) Black marks or spots appear in copies. Black marks or spots on copies are typically caused by dirt or correction fluid on the scanner glass.
Network Difficulties Difficulty Suggestions Cannot print over the network. Make sure that your machine is powered on and is online and in the Ready mode. Print a Network Configuration Report (see Online User’s Guide) and check the current Network settings printed in this list. Reconnect the LAN cable to the hub to verify that the cabling and network connections are good. If you are using a wireless connection or are having network problems, see Online User’s Guide.
Troubleshooting Dial Tone detection B When sending a fax, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Tone setting to Detection, you can make your machine dial as soon as it detects a dial tone. This setting can save a small amount of time when sending a fax to many different numbers. If you change the setting and start having problems when dialling, you should change it back to the No Detection setting.
Machine Information Checking the serial number B The following reset operations are available: B Press b c Press All Settings. d e f 1 Machine Reset You can reset all the machine’s settings that you have changed, such as the date and time, telephone line type and Ring Delay. You can see the machine’s serial number on the Touchscreen. a Reset operations overview (Settings).
Troubleshooting NOTE Unplug the interface cable before you choose Network or All Settings. How to reset the machine a Press b c Press All Settings. d e f g h i B (Settings). Swipe up or down or press a or b to display Initial Setup. Press Initial Setup. Swipe up or down or press a or b to display Reset. Press Reset. Press the option you want to reset. Press Yes to confirm. Press Yes for two seconds to reboot the machine.
C Index A F Address Book setting up ..............................................38 ADF (automatic document feeder) ...........25 Automatic fax receive .............................................40 Fax, from PC See Online User’s Guide. Fax, stand-alone receiving ............................................... 40 difficulties .................................... 71, 72 F/T Ring Time, setting ....................... 42 Ring Delay, setting ............................
P T Paper Check Paper setting .............................24 loading ............................................. 9, 14 size of document ...................................25 type .......................................................23 PhotoCapture Center from PC See Online User’s Guide. Preview photos .....................................33 Print difficulties ..............................................67 paper jams ............................................60 Printing See Online User’s Guide.
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Supplies Ink The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly. Service Life of Ink Cartridge The first time you install a set of ink cartridges the machine will use an amount of ink to fill the ink delivery tubes for high quality printouts. This process will only happen once. After this process is complete the cartridges provided with your machine will have a lower yield than regular capacity cartridges (65%).
Visit us on the World Wide Web http://www.brother.com These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries. www.brotherearth.
