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problems > Telephone Line Interference/VoIP
Telephone Line Interference/VoIP
If you are having problems sending or receiving a fax due to possible interference on the telephone line or if you
are using a VoIP system, we recommend changing the modem speed to minimize errors in fax operations.
>> MFC-J5330DW
>> MFC-J5830DW/MFC-J5930DW
MFC-J5330DW
1. Press [Settings] > [All Settings] > [Initial Setup] > [Compatibility].
2. Press the option you want.
• [Basic(for VoIP)] reduces the modem speed to 9,600 bps and turns off color fax receiving and
ECM, except for color fax-sending. Unless interference is a recurring problem on your telephone line, you
may prefer to use it only when needed.
To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting
to [Basic(for VoIP)].
• [Normal] sets the modem speed at 14,400 bps.
3. Press
.
• VoIP (Voice over IP) is a type of phone system that uses an Internet connection, rather than a traditional
phone line.
MFC-J5830DW/MFC-J5930DW
1. Press
[Settings] > [All Settings] > [Initial Setup] > [Compatibility].
2. Press the option you want.
• [Basic(for VoIP)] reduces the modem speed to 9,600 bps and turns off color fax receiving and
ECM, except for color fax-sending. Unless interference is a recurring problem on your telephone line, you
may prefer to use it only when needed.
To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting
to [Basic(for VoIP)].
• [Normal] sets the modem speed at 14,400 bps.
• [High] sets the modem speed at 33,600 bps.
3. Press .
• VoIP (Voice over IP) is a type of phone system that uses an Internet connection, rather than a traditional
phone line.
Related Information
• Telephone and Fax problems
• Voice Over Internet Protocol (VoIP/Telephone Line Interference)
• Error and Maintenance Messages
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