Reference Guide Brief explanations for routine operations MFC-J6930DW Brother recommends keeping this guide next to your Brother machine for quick reference. Online User's Guide This Reference Guide contains basic instructions and information for your Brother machine. For more advanced instructions and information, see the Online User's Guide at solutions.brother.
User's Guides and Where to Find Them Which Guide? What's in It? Where Is It? Product Safety Guide Read this Guide first. Please read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine, and installing the drivers and software for the operating system and connection type you are using.
1 General Information Control Panel Overview 1 2 3 4 5 6 1. NFC (Near Field Communication) symbol You can use card authentication by touching the IC card to the NFC symbol on the control panel. If your Android™ device supports the NFC feature, you can print from your device or scan documents to your device in the same way. 2. Touchscreen Liquid Crystal Display (LCD) Access menus and options by pressing them on the Touchscreen. Adjust the angle of the control panel by lifting it.
3. Menu buttons (Back) Press to go back to the previous menu. (Home) Press to return to the Home screen. 1 General Information (Cancel) Press to cancel an operation. 4. Dial Pad Press the numbers to dial telephone or fax numbers and to enter the number of copies. 5. LED Power Indicator The LED lights up depending on the machine’s power status. When the machine is in Sleep Mode, the LED blinks. 6. Power On/Off Press to turn the machine on. Press and hold down to turn the machine off.
Touchscreen LCD Overview Home Screen 3 1 2 There are three Home screens that you can access by swiping left or right or pressing d or c. From the Home screens, you can access Shortcuts, Wi‑Fi setup, Settings and Ink levels screens. Home Screen 1 1 3 2 4 5 6 7 Home Screen 3 provides access to additional features, such as [A3 Copy Shortcuts] and [Download Software] operations. 1. Date & Time Displays the date and time set on the machine. 2.
4. Press to connect the Brother machine to an Internet service. Wireless Status Each icon in the following table shows the wireless network status: Your machine is not connected to the wireless access point. For more information, see the Online User's Guide. • For more information, see the Online User's Guide. • You can configure wireless settings by pressing the Wireless Status button. 5. [USB] Press to access the [USB] menu.
9. [New Fax(es):] • This product adopts the font of ARPHIC TECHNOLOGY CO.,LTD. 9 • DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine. Doing this may cause an error. New Information from Brother When [Fax Preview] is set to [On], [New Fax(es)] displays how many new faxes you have received and stored in the memory. to view the faxes on the Press Touchscreen.
Tap or click (Brother Utilities) either on the Start screen or the desktop. • Windows® 8.1 selected). Click Tools in the left navigation bar, and then click Uninstall. Follow the instructions in the dialog box to uninstall the software and drivers. Move your mouse to the lower left corner of the Start screen and click 1 (if using a touch-based device, General Information swipe up from the bottom of the Start screen to bring up the Apps screen).
2 Paper Handling Load Paper 1 Load the paper in the paper tray as follows. Fan the stack of paper well. The paper size determines the orientation when loading paper. Tray #1 Tray #2 A4 A4 Letter Letter Executive (Plain paper and Recycled paper only) A5 - How to Load Paper Adjust the paper guides. A6 Adjust the paper guides.
MP Tray How to Load Paper A4 Landscape orientation Letter Executive Adjust the MP tray paper guides. 2 A3 Paper Handling Ledger Portrait orientation Legal Folio 2 Mexico Legal 1 India Legal A5 Adjust the MP tray paper guides. A6 Photo Photo L Photo 2L Index card Envelopes For more information, see the Online User's Guide: Load Paper. 2 Unfold the paper support flap. 2 1 3 Change the paper size setting in the machine's menu, if needed.
Load Documents 2 Place the document face down in the upper left corner of the scanner glass as shown in the illustration. 3 Close the document cover. Load Documents in the Automatic Document Feeder (ADF) 1 Fan the pages well. 2 Adjust the paper guides (1) to fit the document size. 1 3 Place your document face up in the ADF, as shown in the illustration, until you feel the document touch the feed rollers and the machine beeps. Load Documents on the Scanner Glass 1 Lift the document cover.
3 Print Print from Your Computer Before attempting any printing operation, confirm the following: • Make sure you have installed the Brother software and drivers. Complete your print operation. Various Printing To use the various printing features, click the printing properties or preferences button to change the printer setting. Print on Both Sides of the Paper Automatically 3 • For USB or network cable users: Make sure the interface cable is inserted correctly.
Print Photos Directly from a USB Flash Drive Preview and Print Photos from a USB Flash Drive Preview your photos on the LCD before you print them. Print images that are stored on a USB flash drive. 1 7 Press [OK]. 8 Read and confirm the displayed list of options. 9 To change the print settings, press [Print Settings]. When finished, press [OK]. 10 Press [Start]. Put a USB flash drive in the USB slot. Print Settings Overview The Print Settings you change are temporary for your current printout.
4 Copy Copy a Document 1 Make sure you have loaded the correct size paper in the paper tray. 2 Load your document. 3 After you have finished selecting new options, you can save them by pressing the [Save as Shortcut] button. 5 Press [Mono Start] or [Colour Start]. To stop copying, press Press . [Copy]. The Touchscreen displays: Other Copy Options 4 You can use various copy features by changing copy settings. Press the [Options] button.
5 Scan Before Scanning Before attempting to scan, confirm the following: • Make sure you have installed the Brother software and drivers. • For USB or network cable users: Make sure the interface cable is inserted correctly. 4 Press 5 Press [to File]. 6 If the machine is connected over the network, swipe up or down or press a or b to display the computer where you want to send the data, and then press the computer name.
6 Fax Before Faxing Telephone Line Interference/ VoIP If you are having problems sending or receiving a fax due to possible interference on the telephone line or if you are using a VoIP system, we recommend changing the modem speed to minimise errors in fax operations. 1 2 Press • Error and Maintenance Messages on page 21 Send a Fax 1 Load your document in the ADF or place it on the scanner glass. 2 Press [Settings] > [All [Fax].
[Colour Setting], the machine starts scanning the first page. Select the number you want, and then press [Apply]. Go to the next step. • [Caller ID History] (Select a number from the Caller ID history.) • If you are using the scanner glass and selected [Colour] in the [Colour Setting], the Touchscreen asks if you want to send a colour fax. Press [Call History] > [Caller ID History]. Select the number you want, and then press [Apply]. Press [Yes (Colour fax)] to confirm.
Choose the Correct Receive Mode You must choose a Receive Mode depending on the external devices and telephone services you have on your line. By default, your machine automatically will receive any faxes that are sent to it. The diagram below will help you select the correct mode.
A Routine Maintenance Check the Print Quality Poor If faded or streaked colours and text appear or if text is missing on your printouts, the print head nozzles may be clogged. Print the Print Quality Check Sheet and look at the nozzle check pattern. 1 Press [Ink] > [Improve Print Quality] > [Check Print Quality]. You can also press The Touchscreen asks you to check the print quality of each colour. Press the number of the pattern (1–4) that most closely matches the printing result.
IMPORTANT DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty. When a print head nozzle is clogged, the printed sample looks like this. 3 Swipe up or down or press a or b to display the paper size that needs a print alignment adjustment, and then press it. 4 Press [Basic alignment] or [Advanced alignment]. 5 Load the selected paper size in the tray, and then press [Start]. The machine prints the Alignment Check Sheet.
B Troubleshooting Use this section to resolve problems you may encounter when using your Brother machine. Identify the Problem Even if there seems to be a problem with your machine, you can correct most problems yourself. First, check the following: • The machine's power cord is connected correctly and the machine's power is on. • All of the machine's orange protective parts have been removed. • The ink cartridges are installed correctly. • The Scanner Cover and the Jam Clear Cover are fully closed.
Error and Maintenance Messages The most common error and maintenance messages are shown in the table. For more detailed information, see the Online User's Guide. You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com.
Error Message Action Cannot Detect Check the model numbers of the ink cartridges and install the correct ink cartridges. See Related Information: Supply Specifications at the end of this section. Cannot Detect Ink Replace the cartridge with a Brother Original ink cartridge. If the error Volume message remains, contact Brother customer service or your local Brother dealer. Data Remaining in Press . The machine will cancel the job and clear it from the Memory memory. Try to print again.
Error Message Action Ink Low One or more of the ink cartridges are near the end of their lives. Order a new ink cartridge. You can continue printing until the Touchscreen displays Replace Ink. For more information, see the Online User's Guide: Replace the Ink Cartridges. • You can still scan even if the ink is low or needs to be replaced. Install Ink Remove the new ink cartridge and re-install it slowly and firmly until it locks into place.
Error Message Action No Paper Fed Do one of the following: No Paper Fed [Tray #1] No Paper Fed [MP Tray] No Paper Fed [Tray #2] • Refill the paper tray, and then follow the LCD instructions. • Remove and reload the paper, and then follow the LCD instructions. The paper was not inserted in the centre position of the MP tray. Remove the paper and reinsert it in the centre of the MP tray, and then follow the LCD instructions.
Error Message Action Paper Size Mismatch 1. Check that the paper size you selected on the machine's display matches the size of the paper in the tray. Paper Size Mismatch [Tray #1] Paper Size Mismatch [MP Tray] Paper Size Mismatch [Tray #2] For more information, see the Online User's Guide: Change the Paper Size and Paper Type. 2. Make sure you loaded the paper in the proper orientation and set the paper guides at the indicators for your paper size.
Error Message Action Touchscreen Initialisation Failed The Touchscreen was pressed before the power on initialisation was completed. Make sure nothing is touching or resting on the Touchscreen, especially when plugging the machine in. Debris may be stuck between the lower part of the Touchscreen and its frame. Insert a piece of stiff paper between the lower part of the Touchscreen and its frame and slide it back and forth to push out the debris.
Error Message Action Wrong Ink Cartridge The ink cartridge model number is not compatible with your machine. Verify whether the cartridge model number will work with your machine. See Related Information: Supply Specifications at the end of this section. Wrong Ink Colour Check which ink cartridges are not matched by colour to their ink cartridge positions and move them to their correct positions. Wrong Tray Settings Follow the instructions on the Touchscreen and try to print again.
Troubleshooting for Wireless LAN setup Wireless LAN Report Error Codes If the Wireless LAN Report shows that the connection failed, check the error code on the printed report and see the corresponding instructions in the table: Error Code Problem and Recommended Solutions TS-01 The wireless setting is not activated, change the wireless setting to ON. If a network cable is connected to your machine, disconnect it and change the wireless setting of your machine to ON.
C Appendix Enter Text on Your Brother Machine • To insert a character, press d or c to move the cursor to the correct place, and then enter the character. • Press • The characters that are available may differ depending on your country. • The keyboard layout may differ depending on the function you are setting. When you need to enter text on your Brother machine, a keyboard will appear on the Touchscreen. for each character you want to erase, or press and hold to erase all the characters.
Supply Specifications Ink The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly. Service Life of Ink Cartridge The first time you install a set of ink cartridges the machine will use an amount of ink to fill the ink delivery tubes for high quality printouts. This process will only happen once.
C Appendix 31
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