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Voice Mail
This feature is available only in the USA and Canada.
If you have Voice Mail on the same telephone line as your Brother machine, Voice Mail and the Brother machine
will conflict with each other when receiving incoming calls.
For example, if your Voice Mail is set to answer after four rings and your Brother machine is set to answer after
two rings, then your Brother machine will answer first. This will prevent callers from being able to leave a
message in your Voice Mail.
Similarly, if your Brother machine is set to answer after four rings and your Voice Mail is set to answer after two
rings, then your Voice Mail will answer first. This will prevent your Brother machine from being able to receive an
incoming fax, since Voice Mail cannot transfer the incoming fax back to the Brother machine.
To avoid conflicts between your Brother machine and your Voice Mail service, do one of the following:
• Get the Distinctive Ring service from your telephone company. Distinctive Ring is a feature of your Brother
machine that allows a person with one line to receive fax and voice calls through two different telephone
numbers on that one line.
Brother uses the term ’Distinctive Ring,’ but telephone companies market the service under a variety of
names, such as Custom Ringing, Personalized Ring, Smart Ring, RingMaster, Ident-A-Ring, Ident-A-Call,
Data Ident-A-Call, Teen Ring, and SimpleBiz Fax & Alternate Number Ringing. This service establishes a
second telephone number on the same line as your existing telephone number, and each number has its own
ring pattern. Typically, the original number rings with the standard ring pattern and is used for receiving voice
calls, and the second number rings with a different ring pattern and is used for receiving faxes.
• Set your Brother machine’s Receive Mode to "Manual". Manual Mode requires you answer every incoming
call if you want to be able to receive a fax. If the incoming call is a telephone call, then complete the call as
you normally would. If you hear fax sending tones you must transfer the call to the Brother machine.
Unanswered fax and voice calls will go to your Voice Mail.
Related Information
• Telephone Services and External Devices
• Choose the Correct Receive Mode
• Distinctive Ring
• Operation from External and Extension Telephones
• Telephone and Fax problems
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