Online User's Guide

Error Message Cause Action
2. Make sure you loaded the paper in a
Portrait position, by setting the paper
guides at the indicators for your paper
size.
See Related Information: Load Paper.
3. After you have checked the paper size
and the paper position, press Black
Start or Color Start.
If you are printing from your computer,
make sure the paper size you chose in
the printer driver matches the size of
paper in the tray.
See Related Information: Print Settings
(Windows
®
) or Print Options (Mac).
Tray not detected
The paper tray is not completely inserted. Slowly push the paper tray completely into
the machine.
Paper or a foreign object has prevented
the paper tray from being inserted
correctly.
Pull the paper tray out of the machine,
and remove the jammed paper or foreign
object. If you cannot find or remove the
jammed paper, see Related Information:
Printer Jam or Paper Jam.
Tray Removed
This message is displayed when the
setting to confirm the paper type and size
is enabled.
To not display this confirmation message,
change the setting to Off.
See Related Information: Change the
Check Paper Size Setting.
Unable to Clean XX
Unable to Init. XX
Unable to Print XX
The machine has a mechanical problem.
-OR-
A foreign object, such as a paper clip or a
piece of ripped paper, is in the machine.
Open the scanner cover and remove any
foreign objects and paper scraps from
inside the machine.
See Related Information: Paper is
Jammed Inside and in the Front of the
Machine (Jam A Inside/Front).
If the error message continues:
• Transfer your faxes to another fax
machine or your computer before
disconnecting the machine so you will
not lose any important messages.
Then, disconnect the machine from
the power for several minutes and
reconnect it.
See Related Information: Transfer
Your Faxes or Fax Journal Report.
Unable to Scan XX
The machine has a mechanical problem. • Transfer your faxes to another fax
machine or your computer before
disconnecting the machine so you will
not lose any important messages.
Then, disconnect the machine from
the power for several minutes and
reconnect it.
See Related Information: Transfer
Your Faxes or Fax Journal Report.
Wrong Ink Cartridge
The ink cartridge model number is not
compatible with your machine.
Verify whether the cartridge model
number will work with your machine.
See Related Information: Supply
Specifications.
Wrong Ink Color
An ink cartridge has been installed in the
wrong position.
Check which ink cartridges are not
matched by color to their ink cartridge
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