User Manual

Error Message Cause Action
Ink Low
One or more of the ink cartridges are near
the end of their lives. If one of the colour
ink cartridges is near the end of its life and
someone is sending you a colour fax, your
machine's "handshake" will ask that the
fax be sent as monochrome. If the
sending machine has the ability to convert
it, the colour fax will be printed at your
machine as a monochrome fax.
Order a new ink cartridge. You can
continue printing until the LCD displays
Cannot Print.
See Related Information: Replace the Ink
Cartridges.
• You can still scan even if the ink is
low or needs to be replaced.
Jam A Inside/Front
Repeat Jam A
The paper is jammed in the machine. Remove the jammed paper.
See Related Information: Paper is
Jammed Inside and in the Front of the
Machine (Jam A Inside/Front).
Make sure the paper length guide is set to
the correct paper size.
Jam B Front
Repeat Jam B
The paper is jammed in the machine. Remove the jammed paper.
See Related Information: Paper is
Jammed in the Front of the Machine (Jam
B Front).
Make sure the paper length guide is set to
the correct paper size.
Jam C Rear
The paper is jammed in the machine. Remove the jammed paper.
See Related Information: Paper is
Jammed in the Back of the Machine (Jam
C Rear).
Make sure the paper length guide is set to
the correct paper size.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper
Pick-up Rollers.
Low Temperature
The room temperature is too low. After warming the room, allow the
machine to warm up to room temperature.
Try again when the machine has warmed
up.
No Caller ID
There is no incoming call history. You did
not receive calls or you have not
subscribed to the Caller ID service from
your telephone company.
If you want to use the Caller ID feature,
contact your telephone company.
See Related Information: Caller ID.
No Device
(Wi-Fi Direct)
When configuring the Wi-Fi Direct
network, the Brother machine cannot find
your mobile device.
• Make sure your machine and mobile
device are in the Wi-Fi Direct mode.
• Move the mobile device closer to your
Brother machine.
• Move your Brother machine and the
mobile device to an obstruction-free
area.
• If you are manually configuring the Wi-
Fi Direct network, make sure you have
entered the correct password.
• If your mobile device has a
configuration page for how to obtain
an IP address, make sure the IP
address of your mobile device has
been configured via DHCP.
No Ink Cartridge
An ink cartridge is not installed correctly. Take out the new ink cartridge and re-
install it slowly and firmly until it latches.
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