User Manual

Error Message Cause Action
Put the card firmly into the slot again to
make sure it is in the correct position. If
the error remains, check the media drive
(slot) of the machine by putting in another
memory card that you know is working.
Media is Full.
The memory card or USB flash drive you
are using already contains 999 files.
Your machine can only save to your
memory card or USB flash drive if it
contains fewer than 999 files. Delete
unused files and try again.
The memory card or USB flash drive you
are using does not have enough free
space to scan the document.
Delete unused files from your memory
card or USB flash drive to make some
free space, and then try again.
No Caller ID
(MFC models)
There is no incoming call history. You did
not receive calls or you have not
subscribed to the Caller ID service from
your telephone company.
If you want to use the Caller ID feature,
contact your telephone company.
See Related Information: Caller ID.
No Device
(Wi-Fi Direct)
When configuring the Wi-Fi Direct
network, the Brother machine cannot find
your mobile device.
• Make sure your machine and mobile
device are in the Wi-Fi Direct mode.
• Move the mobile device closer to your
Brother machine.
• Move your Brother machine and the
mobile device to an obstruction-free
area.
• If you are manually configuring the Wi-
Fi Direct network, make sure you have
entered the correct password.
• If your mobile device has a
configuration page for how to obtain
an IP address, make sure the IP
address of your mobile device has
been configured via DHCP.
No File
The memory card or USB flash drive in
the media drive does not contain a .JPG
file.
Put the correct memory card or USB flash
drive into the slot again.
No Ink Cartridge
An ink cartridge is not installed correctly. Take out the new ink cartridge and re-
install it slowly and firmly until it latches.
See Related Information: Replace the Ink
Cartridges.
No Paper Fed
The machine is out of paper or paper is
not correctly loaded in the paper tray.
Do one of the following:
• Refill the paper tray, and then follow
the on-screen instructions.
• Remove and reload the paper, and
then follow the on-screen instructions.
See Related Information: Load Paper.
The photo paper tray is in the wrong
position.
Return the photo paper tray to the Normal
printing position when you use cut sheet
paper.
See Related Information: Load Photo or
Photo L Paper in Photo Paper Tray.
The paper was not inserted in the centre
position of the manual feed slot.
Remove the paper and reinsert it in the
centre of the manual feed slot, and then
follow the on-screen instructions.
See Related Information: Load Paper in
the Manual Feed Slot.
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