Quick Start Guide

Error Message Action
Ink Low
One or more of the ink cartridges are near the end of their lives.
Order a new ink cartridge. You can continue printing until the
touchscreen displays Replace Ink.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
• You can still scan even if the ink is low or needs to be replaced.
Jam A Inside/
Front
Repeat Jam A
Inside/Front
Remove the jammed paper.
For more information, see the Online User's Guide: Printer Jam or
Paper Jam.
Make sure the paper guides are set to the correct paper size.
Do not put more than one sheet of paper in the manual feed slot at any
one time. Wait until the touchscreen prompts you to load another sheet
of paper before you feed the next sheet of paper in the manual feed
slot.
Jam B Front
Repeat Jam B
Front
Remove the jammed paper.
For more information, see the Online User's Guide: Printer Jam or
Paper Jam.
Make sure the paper guides are set to the correct paper size.
Jam C Rear
Remove the jammed paper.
For more information, see the Online User's Guide: Printer Jam or
Paper Jam.
Make sure the paper guides are set to the correct paper size.
Clean the paper pick-up rollers.
For more information, see the Online User's Guide: Clean the Paper
Pick-up Rollers.
Low Temperature
After warming the room, allow the machine to warm up to room
temperature. Try again when the machine has warmed up.
Media is Full.
Your machine can only save to your memory card or USB flash drive if
it contains fewer than 999 files. Delete unused files and try again.
Delete unused files from your memory card or USB flash drive to make
some free space, and then try again.
No Caller ID
There is no incoming call history. You did not receive calls or you have
not subscribed to the Caller ID service from your telephone company.
To use the Caller ID feature, contact your telephone company.
For more information, see the Online User's Guide: Caller ID.
No Ink Cartridge
Remove the new ink cartridge and re-install it slowly and firmly until it
locks into place.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
B
Troubleshooting
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