Quick Start Guide

Error Message Action
Paper Size
Mismatch
1. Check that the paper size you selected on the machine's display
matches the size of the paper in the tray.
For more information, see the Online User's Guide: Change the
Paper Size and Paper Type.
2. Make sure you loaded the paper in the proper orientation and set
the paper guides at the indicators for your paper size.
For more information, see the Online User's Guide: Load Paper.
3. After you have checked the paper size and the paper orientation,
follow the LCD instructions.
If printing from your computer, make sure the paper size you selected
in the printer driver matches the size of paper in the tray.
For more information, see the Online User's Guide: Print Settings
(Windows
®
) or Print Options (Mac).
Paper Tray not
detected
Slowly push the paper tray completely into the machine.
Paper or a foreign object has prevented the paper tray from being
inserted correctly.
Pull the paper tray out of the machine, and remove the jammed paper
or foreign object. If you cannot find or remove the jammed paper, see
the Online User's Guide: Printer Jam or Paper Jam.
Repetitive No
Paper Fed
Clean the paper pick-up rollers.
For more information, see the Online User's Guide: Clean the Paper
Pick-up Rollers.
The photo paper tray is in the wrong position.
Return the photo paper tray to the Normal printing position when you
use cut sheet paper.
Replace Ink
One or more of the ink cartridges have reached the end of their lives.
Replace the ink cartridges.
For more information, see the Online User's Guide: Replace the Ink
Cartridges.
• You can still scan even if the ink is low or needs to be replaced.
Touchscreen Init.
Failed
The touchscreen was pressed before the power on initialisation was
completed.
Make sure nothing is touching or resting on the touchscreen,
especially when plugging the machine in.
Debris may be stuck between the lower part of the touchscreen and its
frame.
Insert a piece of stiff paper between the lower part of the touchscreen
and its frame and slide it back and forth to push out the debris.
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Troubleshooting
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