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Telephone and Fax Problems
Related Models: MFC-7895DW
Telephone Line or Connections
Difficulties
Suggestions
Dialling does not work. (No dial tone) Check all line cord connections. Make sure the telephone
line cord is plugged into the telephone wall socket and the
LINE socket of the machine. Make sure your machine has
a dial tone by pressing the Hook button in Fax mode. If
you subscribe to DSL or VoIP services, contact your
service provider for connection instructions.
(Available only for some countries.)
Change the Tone/Pulse setting.
Send a manual fax by pressing Hook or Hook/Hold
button, and dialing the number. Wait to hear fax-receiving
tones before pressing Start button.
The machine does not answer when called. Make sure the machine is in the correct receive mode for
your setup.
Check for a dial tone. If possible, call your machine to
hear it answer. If there is still no answer, check that the
telephone line cord is plugged into the telephone wall
socket and the LINE socket of the machine. Make sure
your machine has a dial tone by pressing the Hook button
in Fax mode. If there is no ringing when you call your
machine, ask your telephone company to check the line.
Handling Incoming Calls
Difficulties
Suggestions
The machine ‘Hears’ a voice as a CNG Tone. If Fax Detect is set to On, your machine is more sensitive
to sounds. It may mistakenly interpret certain voices or
music on the line as a fax machine calling and respond
with fax receiving tones. Deactivate the machine by
pressing Stop/Exit or . Try avoiding this problem by
turning Fax Detect to Off.
Sending a Fax Call to the machine.
When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID,
Voice Mail, an answering machine, an alarm system or
other custom feature on a single telephone line with your
machine, it may create a problem sending or receiving
faxes.
For Example: If you subscribe to Call Waiting or some
other custom service and its signal comes through the
line while your machine is sending or receiving a fax, the
signal can temporarily interrupt or disrupt the faxes.
Brother’s ECM (Error Correction Mode) feature should
help overcome this problem. This condition is related to
the telephone system industry and is common to all
devices that send and receive information on a single,
shared line with custom features. If avoiding a slight
interruption is crucial to your business, we recommend
using a separate telephone line with no custom features.
Receiving Faxes
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