User Manual

Difficulties Suggestions
Cannot receive a fax. Check all line cord connections. Make sure the telephone
line cord is plugged into the telephone wall socket and the
LINE socket of the machine. If you subscribe to DSL or
VoIP services, contact your service provider for
connection instructions. If you are using a VoIP system,
try changing the VoIP setting to Basic (for VoIP). This will
lower modem speed and turn off Error Correction Mode
(ECM).
Make sure your machine has a dial tone by pressing
Hook or Hook/Hold button in Fax mode. If you hear static
or interference on your fax line, contact your local
telephone provider.
Make sure the machine is in the correct Receive Mode.
• If you have a dedicated fax line and want your Brother
machine to automatically answer all incoming faxes,
you should select Fax Auto mode.
• If your Brother machine shares a line with other
telephones and you want it to automatically answer all
incoming faxes, you should select the Fax Auto mode.
In Fax Auto mode, your Brother machine will receive
faxes automatically and produce a pseudo/double-ring
to alert you to answer voice calls.
• If you do not want your Brother machine to answer
any incoming faxes automatically, you should select
the Manual mode. In Manual mode, you must answer
every incoming call and activate the machine to
receive faxes.
Another device or service at your location may be
answering the call before your Brother machine answers.
To test this, lower the Ring Delay setting:
• If the Receive Mode is set to Fax Auto, reduce the
Ring Delay to 1 ring.
See Related Information: Set the Number of Rings
Before the Machine Answers (Ring Delay).
• If the Receive Mode is set to Manual, DO NOT adjust
the Ring Delay setting.
Have someone send you a test fax:
• If you received the test fax successfully, your machine
is operating correctly. Remember to reset your Ring
Delay or answering machine setting back to your
original setting. If receiving problems recur after
resetting the Ring Delay, then a person, device, or
subscriber service is answering the fax call before the
machine has a chance to answer.
• If you were not able to receive the fax, then another
device or subscriber service may be interfering with
your fax reception or there may be a problem with
your fax line.
Make sure your Brother machine’s Fax Detect feature is
turned On. Fax Detect is a feature that allows you to
receive a fax even if you answered the call on an external
or extension telephone.
If you often get transmission errors due to possible
interference on the telephone line or if you are using a
VoIP system, try changing the Compatibility setting to
Basic(for VoIP).
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