User Manual

Table Of Contents
Error Message Cause Action
Scan Unable XX The machine has a mechanical
problem.
(MFC-L2690DW/
MFC-L2690DWXL/
MFC-L2710DW/MFC-L2717DW)
To prevent you from losing the
received fax data in the machine's
memory, transfer the data to
another Fax machine or to your
computer before turning off the
machine.
Press and hold to turn off the
machine, and then turn it on again.
If the problem continues, contact
Brother Customer Service.
Contact Brother Customer Service
at:
1-877-BROTHER
(1-877-276-8437) (in USA)
www.brother.ca/support (in
Canada)
or to locate a Brother Authorized
Service Center, visit:
http://www.brother-usa.com/
service
Self-Diagnostic
The temperature of the fuser unit
does not rise to a specified
temperature within the specified time.
(MFC-L2690DW/
MFC-L2690DWXL/
MFC-L2710DW/MFC-L2717DW)
To prevent you from losing the
received fax data in the machine's
memory, transfer the data to
another Fax machine or to your
computer before turning off the
machine.
Press and hold to turn off the
machine, wait a few seconds, and
then turn it on again. Leave the
machine idle for 15 minutes with
the power on.
The fuser unit is too hot.
Size Error DX
The paper size specified in the printer
driver and the machine's paper size
setting are not available for automatic
2-sided printing.
Press Stop/Exit. Choose a paper
size supported by 2-sided printing.
Paper sizes available for automatic 2-
sided printing are Letter, Legal and
Folio.
The paper in the tray is not the
correct size and is not available for
automatic 2-sided printing.
Load the correct size of paper in the
tray and set the tray for that paper
size.
Paper sizes available for automatic 2-
sided printing are Letter, Legal and
Folio.
Size Mismatch
The paper in the tray is not the
correct size.
Load the correct size of paper in the
tray and set the size of paper to the
tray.
Toner Ended
The toner cartridge is at the end of its
life. The machine stops all print
operations.
Replace the toner cartridge with a
new one.
475