User Manual
Table Of Contents
- Online User's Guide HL-L2390DW/DCP-L2550DW/HL-L2395DW/MFC-L2690DW/MFC-L2690DWXL/MFC-L2710DW/MFC-L2717DW/MFC-L2730DW/MFC-L2750DW/MFC-L2750DWXL/MFC-L2759DW
- Table of Contents
- Before You Use Your Brother Machine
- Introduction to Your Brother Machine
- Paper Handling
- Scan
- Scan Using the Scan Button on Your Machine
- Scan Photos and Graphics
- Save Scanned Data to a Folder as a PDF File
- Scan to an Editable Text File (OCR)
- Save Scanned Data as an Email Attachment
- Send Scanned Data to an Email Recipient
- Scan to FTP
- Scan to Network (Windows)
- Web Services for Scanning on Your Network (Windows 7, Windows 8 and Windows 10)
- Change Scan Button Settings from ControlCenter4 (Windows)
- Change Scan Button Settings from Brother iPrint&Scan (Mac)
- Configure Certificate for Signed PDF
- Disable Scanning from Your Computer
- Scan from Your Computer (Windows)
- Scan Using ControlCenter4 Home Mode (Windows)
- Scan Using ControlCenter4 Home Mode (Windows)
- Select Document Type Using ControlCenter4 Home Mode (Windows)
- Change Scan Size Using ControlCenter4 Home Mode (Windows)
- Crop a Scanned Image Using ControlCenter4 Home Mode (Windows)
- Print Scanned Data Using ControlCenter4 Home Mode (Windows)
- Scan to an Application Using ControlCenter4 Home Mode (Windows)
- Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Home Mode (Windows)
- Scan Both Sides of a Document Automatically Using ControlCenter4 Home Mode (Windows)
- Scan Settings for ControlCenter4 Home Mode (Windows)
- Scan Using ControlCenter4 Home Mode (Windows)
- Scan Using ControlCenter4 Advanced Mode (Windows)
- Scan Photos and Graphics Using ControlCenter4 Advanced Mode (Windows)
- Save Scanned Data to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows)
- Scan Both Sides of a Document Automatically Using ControlCenter4 Advanced Mode (Windows)
- Scan Both Sides of an ID Card Using ControlCenter4 Advanced Mode (Windows)
- Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows)
- Scan to an Editable Text File (OCR) Using ControlCenter4 Advanced Mode (Windows)
- Scan Settings for ControlCenter4 Advanced Mode (Windows)
- Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- Scan Using Windows Fax and Scan
- Scan Using ControlCenter4 Home Mode (Windows)
- Scan from Your Computer (Mac)
- Configure Scan Settings Using Web Based Management
- Scan Using the Scan Button on Your Machine
- Copy
- Fax
- Send a Fax
- Send a Fax
- Send a 2-sided Fax from the ADF
- Send a Fax Manually
- Send a Fax at the End of a Conversation
- Send the Same Fax to More than One Recipient (Broadcasting)
- Send a Fax in Real Time
- Send a Fax at a Specified Time (Delayed Fax)
- Add a Cover Page to Your Fax
- Cancel a Fax in Progress
- Check and Cancel a Pending Fax
- Fax Options
- Receive a Fax
- Receive Mode Settings
- Receive Modes Overview
- Choose the Correct Receive Mode
- Set the Number of Rings Before the Machine Answers (Ring Delay)
- Set the F/T Ring Time (Pseudo/Double-ring)
- Set Easy Receive
- Shrink Page Size of an Oversized Incoming Fax
- Set the 2-sided Printing for Received Faxes
- Set the Fax Receive Stamp
- Receive a Fax at the End of a Telephone Conversation
- Register a Number in the Blocked List
- Memory Receive Options
- Remote Fax Retrieval
- Receive Mode Settings
- Voice Operations and Fax Numbers
- Telephone Services and External Devices
- Fax Reports
- PC-FAX
- PC-FAX for Windows
- PC-FAX Overview (Windows)
- Configure PC-FAX (Windows)
- Configure your PC-Fax Address Book (Windows)
- Add a Member to your PC-FAX Address Book (Windows)
- Create a Group in your PC-FAX Address Book (Windows)
- Edit Member or Group Information in your PC-FAX Address Book (Windows)
- Delete a Member or Group in your PC-FAX Address Book (Windows)
- Export your PC-FAX Address Book (Windows)
- Import Information to your PC-FAX Address Book (Windows)
- Send a Fax Using PC-FAX (Windows)
- Receive Faxes on Your Computer (Windows)
- PC-FAX Overview (Windows)
- PC-FAX for Mac
- PC-FAX for Windows
- Send a Fax
- Network
- Supported Basic Network Features
- Network Management Software and Utilities
- Additional Methods of Configuring Your Brother Machine for a Wireless Network
- Before Configuring Your Brother Machine for a Wireless Network
- Configure Your Machine for a Wireless Network
- Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS)
- Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)
- Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard
- Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast
- Use Wi-Fi Direct®
- Print or Scan from Your Mobile Device Using Wi-Fi Direct
- Configure Your Wi-Fi Direct Network
- Wi-Fi Direct Network Configuration Overview
- Configure Your Wi-Fi Direct Network Using the One-Push Method
- Configure Your Wi-Fi Direct Network Using the One-Push Method of Wi-Fi Protected Setup™ (WPS)
- Configure Your Wi-Fi Direct Network Using the PIN Method
- Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)
- Configure Your Wi-Fi Direct Network Manually
- Advanced Network Features
- Print the Network Configuration Report
- Configure Your Mail Server Settings Using Web Based Management
- Fax Using the Internet (I-Fax)
- Use the Send Fax to Server Feature
- Print the WLAN Report
- Synchronize Time with the SNTP Server Using Web Based Management
- Technical Information for Advanced Users
- Security
- Lock the Machine Settings
- Network Security Features
- Before Using Network Security Features
- Secure Function Lock 3.0
- Manage Your Network Machine Securely Using SSL/TLS
- Introduction to SSL/TLS
- Certificates and Web Based Management
- Supported Security Certificate Features
- Create and Install a Certificate
- Manage Multiple Certificates
- Manage Your Network Machine Securely Using Web Based Management
- Manage Your Network Machine Securely Using BRAdmin Professional (Windows)
- Print Documents Securely Using SSL/TLS
- Send or Receive an Email Securely
- Mobile/Web Connect
- Brother Web Connect
- AirPrint
- Mobile Printing for Windows
- Mopria® Print Service
- Brother iPrint&Scan for Mobile Devices
- Brother Mobile Connect
- Near-Field Communication (NFC)
- ControlCenter
- Brother iPrint&Scan for Windows and Mac
- Troubleshooting
- Error and Maintenance Messages
- Error Messages When Using the Brother Web Connect Feature
- Document Jams
- Paper Jams
- Printing Problems
- Improve the Print Quality
- Telephone and Fax Problems
- Network Problems
- Error Messages for Network Problems
- Where Can I Find My Brother Machine's Network Settings?
- I Cannot Complete the Wireless Network Setup Configuration
- Use the Network Connection Repair Tool (Windows)
- My Brother Machine Cannot Print, Scan, or PC-FAX Receive over the Network
- I Want to Check that My Network Devices are Working Correctly
- AirPrint Problems
- Other Problems
- Transfer Your Faxes or Fax Journal Report
- Machine Information
- Routine Maintenance
- Machine Settings
- Change Machine Settings from the Control Panel
- In the Event of Power Failure (Memory Storage)
- General Settings
- Change the Default Mode
- Set the Mode Timer
- Adjust the Machine's Volume
- Change for Daylight Saving Time Automatically
- Set Sleep Mode Countdown
- About Deep Sleep Mode
- Set Auto Power Off Mode
- Set the Date and Time
- Set the Time Zone
- Adjust the LCD Backlight Brightness
- Change How Long the LCD Backlight Stays On
- Set Your Station ID
- Set Tone or Pulse Dialing Mode (For Canada)
- Reduce Toner Consumption
- Set the Continue Mode
- Learn About Receiving Faxes in Continue Mode
- Add a Prefix to Every Fax Number
- Prevent Dialing a Wrong Number (Dial Restriction)
- Reduce Printing Noise
- Change the Language on the LCD
- Save Your Favorite Settings as a Shortcut
- Print Reports
- Settings and Features Tables
- Change Machine Settings from Your Computer
- Change Machine Settings from the Control Panel
- Appendix
Home > Troubleshooting > Telephone and Fax Problems
Telephone and Fax Problems
Related Models: MFC-L2690DW/MFC-L2690DWXL/MFC-L2710DW/MFC-L2717DW/MFC-L2730DW/
MFC-L2750DW/MFC-L2750DWXL/MFC-L2759DW
Telephone Line or Connections
Difficulties
Suggestions
Dialing does not work. (No dial tone) Check all line cord connections. Make sure the telephone
line cord is plugged into the telephone wall jack and the
LINE jack of the machine. Make sure your machine has a
dial tone by pressing the Hook button in Fax mode. If you
subscribe to DSL, VoIP or MagicJack services, call your
service provider for connection instructions.
(Available only for some countries.)
Change the Tone/Pulse setting.
Send a manual fax by pressing Hook button, and dialing
the number. Wait to hear fax-receiving tones before
pressing Start button.
If there is no dial tone, connect a known working
telephone and telephone line cord to the jack. Then lift
the external telephone’s handset and listen for a dial tone.
If there is still no dial tone, ask your telephone company
to check the line and/or wall jack.
The machine does not answer when called. Make sure the machine is in the correct receive mode for
your setup.
Check for a dial tone. If possible, call your machine to
hear it answer. If there is still no answer, check that the
telephone line cord is plugged into the telephone wall jack
and the LINE jack of the machine. Make sure your
machine has a dial tone by pressing the Hook button in
Fax mode. If there is no ringing when you call your
machine, ask your telephone company to check the line.
Handling Incoming Calls
Difficulties
Suggestions
Sending a Fax Call to the machine. If you answered on an extension telephone, press your
Fax Receive Code (the factory setting is *51). If you
answered on the external telephone (connected to the
EXT. jack), press the Start button to receive the fax.
When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID,
Voice Mail, an answering machine, an alarm system or
other custom feature on a single telephone line with your
machine, it may create a problem sending or receiving
faxes.
For Example: If you subscribe to Call Waiting or some
other custom service and its signal comes through the
line while your machine is sending or receiving a fax, the
signal can temporarily interrupt or disrupt the faxes.
Brother’s ECM (Error Correction Mode) feature should
help overcome this problem. This condition is related to
the telephone system industry and is common to all
devices that send and receive information on a single,
shared line with custom features. If avoiding a slight
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