User Guide

Error Message Cause Action
Print Unable ## The machine has a
mechanical problem.
• Press and hold to turn the
machine off, wait a few minutes, and
then turn it on again.
• If the problem continues, contact
Brother customer service.
Received Fax ## An unprinted received fax
is waiting to print on the
correct size paper.
To print the received fax, load the
correct size of paper in the tray indicated
on the LCD. Paper sizes available for
fax printing are A4, Letter, Legal and
Folio.
Replace Toner
The toner cartridge is at
the end of its life. The
machine stops all print
operations.
While memory is
available, faxes are
stored in the memory.
Replace the toner cartridge with a new
one.
Scan Unable
The document is too long
for 2‑sided scanning.
Press . For 2-sided scanning, use
A4 size paper. Other paper must be
within the following size:
Length: 147.3 to 355.6 mm
Width: 105 to 215.9 mm
Scan Unable ## The machine has a
mechanical problem.
• Press and hold to turn the
machine off, and then turn it on
again.
• If the problem continues, contact
Brother customer service.
Self-Diagnostic
The temperature of the
fuser unit does not rise to
a specified temperature
within the specified time.
Press and hold to turn the machine
off, wait a few seconds, and then turn it
on again. Leave the machine idle for 15
minutes with the power on.
The fuser unit is too hot.
Size Error
The paper size defined in
the printer driver is not
supported by the defined
tray.
Choose a paper size supported by the
defined tray.
A
Troubleshooting
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