Barcode Utility User's Guide
Table Of Contents
- Barcode Utility User’s Guide
- Definitions of Notes
- Copyright
- Trademarks
- Table of Contents
- 1. Introduction
- 2. Monitor Folders and Process Files
- 2.1 Requirements
- 2.2 Add a Folder to Be Monitored (Hot Folder)
- 2.3 Create a File Processing Rule
- 2.4 Assign Barcodes to File Processing Rules
- 2.5 Configure File Split Settings
- 2.6 Configure File Rename Settings
- 2.7 Configure File Save Settings
- 2.8 Configure Common Settings
- 2.9 Start Folder Monitoring and File Processing
- 3. Additional Features
- 4. Check the Application Log
- 5. Troubleshooting
- Appendix A: Barcode Recognition Requirements
- Appendix B: Custom Naming Rules
- Appendix C: Supported Barcode Types and Options
- Appendix D: XML Specification for Barcodes
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5. Troubleshooting
5.1 General Troubleshooting
Use this section to resolve typical problems you may encounter. You can correct most problems yourself.
Problem
Solution
A large PDF (over
100 pages) cannot be
processed.
The Barcode Utility supports PDF files containing no more than 100 pages.
Barcodes scanned using
the Auto Color scan setting
are not recognized
correctly.
Documents cannot be scanned using the Auto Color scan setting. We recommend
using the 24bit color scan setting for best scan results and barcode recognition.
I cannot find the log file.
・ Check the default Application Log folder: \BarcodeUtility install
folder\userlog.
・ Check the current log destination: Click Application Settings > Information.
・ The Barcode Utility may have no permission to save the log in the specified folder.
Change the Application Log folder location. For more information, see 4.1 Check
the Application Log.
I cannot find the barcode
images I saved.
Check the barcode image storage folder \img_bkup in the application’s folder.
I cannot monitor more than
five hot folders
simultaneously.
The limit is five hot folders.
I cannot monitor a
subfolder within a hot
folder.
Subfolders inside hot folders cannot be monitored. Set up the subfolder as a new hot
folder and apply the same rules.
I cannot start monitoring a
hot folder.
Make sure that:
・ The settings are correct and no warning icons [ ] are displayed.
・ The Target Folder Monitoring check box is selected, and then click Apply.
・ You have configured at least one rule for the Barcode Utility to process files in the
hot folder.
・ At least one file processing rule is set to “Enable”.
・ Each hot folder is accessible from the computer or server where the Barcode Utility
is running.
・ The Barcode Utility is activated on the Brother machine used to scan. For more
information, contact your local Brother office.
I want incorrectly
processed files to be
renamed, moved, or
converted to a different
format.
Check the Error Processing settings in Common Settings.
I want to restore the
Barcode Utility’s previous
settings.
Make sure you have a valid backup file and use the import function. For more
information, see 3.2 Export and Import Configuration.
I want to preview the
scanned documents before
the Barcode Utility
processes them.
Use Brother iPrint&Scan for Windows to scan documents intended for processing. Go
to your model's Downloads page on the Brother support website
at support.brother.com to download the latest version.