Secure Print+ User's Guide

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6. Troubleshooting
6.1 General
Error
Solution
No Data Stored
No jobs are stored in the machine’s memory. Send a print job to the machine.
Out of Memory
Clear the error by pressing [X], and then turn the machine off and on again. Secure
Print+ uses between 20% and 30% of the Brother machine’s memory. If the number
or size of unreleased documents exceeds the machine’s memory, the machine stops
printing and does not accept any new jobs.
6.2 Active Directory
Error
Solution
LDAP error
・
Make sure the domain controller is configured correctly and connected to
the network.
・
Make sure the machine is connected to the network.
Server time out
・
Domain controller does not exist.
・ Domain controller did not connect to network.
・
Make sure the machine is connected to the network.
Authentication error
・
Make sure the service account’s username and password are correct.
・ Make sure the “Attribute of Card ID” in the LDAP settings is correct.
・ Make sure the machine’s date and time are set correctly.
Wrong date and time
Make sure the machine’s date and time are set correctly.
Internal error
・
Make sure the machine is connected to the network.
・ Make sure all settings are configured correctly.
・
Restart the machine.
Server busy
The server is busy. Try again later.