Quick Start Guide

Error Message Cause Action
Drum !
The corona wire on the
drum unit must be
cleaned.
Clean the corona wire on the drum unit.
See the Online User's Guide: Clean the
Corona Wire.
If the problem continues, replace the
drum unit with a new one.
The drum unit or the toner
cartridge and drum unit
assembly is not installed
correctly.
Remove the drum unit, remove the toner
cartridge from the drum unit, and put the
toner cartridge back into the drum unit.
Reinstall the drum unit in the machine.
Jam 2-sided
The paper is jammed in
the 2-sided tray or inside
the back cover.
Remove the 2-sided tray and open the
back cover to pull out all jammed paper.
Jam Inside
The paper is jammed
inside the machine.
Open the front cover, remove the toner
cartridge and drum unit assembly, and
pull out all jammed paper. Close the
front cover.
Jam MP Tray
The paper is jammed in
the MP tray.
Remove all jammed paper from in and
around the MP tray. Press Retry.
Jam Rear
The paper is jammed in
the back of the machine.
Open the fuser cover and remove all
jammed paper. Close the fuser cover.
Jam Tray 1
Jam Tray 2
Jam Tray 3
The paper is jammed in
the indicated paper tray.
Pull out the paper tray and remove all
jammed paper as shown in the
animation on the LCD.
No Drum Unit
The drum unit is not
installed correctly.
Reinstall the toner cartridge and drum
unit assembly.
No Paper
The machine is out of
paper, or paper is not
loaded correctly in the
paper tray.
• Refill paper in the paper tray. Make
sure the paper guides are set to the
correct size.
• If paper is in the tray, remove it and
load it again. Make sure the paper
guides are set to the correct size.
• Do not overfill the paper tray.
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