Request Help User's Guide

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1 Background
The Brother “Request Help” software solution allows users to request technical assistance from their
network-connected machines. Such requests, which include additional diagnostic information, are then
emailed to a designated Brother dealer or IT administrator who can then analyse them to efficiently
troubleshoot the user’s machine.
Features
• Adds the “Request Help” button to the machine’s Services menu.
• The last 10 errors and maintenance information recorded by the Brother machine can be sent to
the dealer/administrator.
• Customisable user and dealer/IT administrator contact information stored on the machine.
• Quick configuration using JSON files and the Brother Mass Deployment Tool.
• Quick and secure communication via email (SSL or TLS).
NOTE
• To activate this solution, you need a valid licence code and software that can send licence codes
to target machines. For more information, contact your local Brother office.
• For a comprehensive list of all Brother machines compatible with the Brother “Request Help”
solution, contact your local Brother office.