Request Help User's Guide

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2.2.4 Privacy settings
Name
Description
privacy_notice_skip
Specify whether to display the privacy notice before sending
a service request.
Values: “true”, “false”.
privacy_policy_url
Specify the privacy notice URL.
2.2.5 “Request Help” rules
Name
Description
contact_info
(up to two
settings,
supported
models only)
contact_name
The name of the recipient of service requests (up to
255 alphanumeric characters or symbols).
contact_phone_num
The phone number of the recipient of service requests
(up to 20 digits and the following symbols: *, #, – ).
contact_email_address
The email address of the recipient of service requests
(up to 255 alphanumeric characters or symbols).
request_help_report_format
Specify the request help report format.
Values: “plaintext”, “xml”, “csv”.
request_help_main_rule
Specify the rules for the errors to be sent in the request
help report. Each rule must be preceded by an error
name as follows:
"cover_open": {
"request_help_main_rule": "on"
Values: “on”, “off”.
Supported error names:
•
paper_jams
• change_drum
• consumable_warnings_
• consumable_errors_
• consumable_warnings_requires_support
•
consumable_errors_requires_support
•
memory_errors
• paper_input_errors
• paper_output_errors
• installation_errors
• hardware_errors
•
miscellaneous_errors
2.3 Deploying the configuration file
Use the Brother Mass Deployment Tool to send your newly created JSON file to the target machine to apply
the settings.
1. Run the Brother Mass Deployment Tool.
NOTE
Make sure you know which schema file is supported by your model. For a list of available schema files
and applicable models, see the README.TXT file in the “schema” folder. You will need this
information later.
2. Check that the machine you want is in the list.
If the machine is not in the list, click the Add devices button.
3. Select the target machine or machines.
4. Click the Set file button. Select the settings file you want to apply, and then click Open. The file you
selected appears in the Settings File column.