User Manual

121
B
B
If you think there is a problem with your machine, check each of the items below first and follow
the troubleshooting tips.
You can correct most problems yourself. If you need additional help, the Brother Solutions Center
offers the latest FAQs and troubleshooting tips.
Visit http://solutions.brother.com/
.
Identifying the problem B
First, check that:
 The machine’s power cord is connected correctly and the machine’s power is on. If the
machine does not turn on after connecting the power cord, see Other difficulties on page 152.
 All of the protective parts have been removed.
 Paper is inserted correctly in the paper tray.
 The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
 Touchscreen Messages
(See Error and maintenance messages on page 123.)
If you did not solve the problem with the above checks, identify the problem and go to the page
suggested below.
Paper handling and Printing problems:
 Printing difficulties on page 144
 Paper handling difficulties on page 145
 Printing received faxes on page 146
Telephone and Fax problems:
 Telephone line or connections on page 146
 Handling incoming calls on page 149
 Receiving Faxes on page 147
 Sending faxes on page 148
Copying problems:
 Copying difficulties on page 149
Troubleshooting B