Basic User’s Guide MFC-L8650CDW MFC-L8850CDW MFC-L9550CDW Not all models are available in all countries.
If you need to contact customer service Complete the following information for future reference: Model Number: MFC-L8650CDW / MFC-L8850CDW / MFC-L9550CDW (Circle your model number) Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.
User’s Guides and where do I find them? Which Guide? What’s in it? Where is it? Product Safety Guide Read this Guide first. Read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using.
Which Guide? What’s in it? Web Connect Guide This Guide provides details about how to configure and use your Brother machine to scan, load and view images and files on certain websites that provide these services. 1 ii Visit http://solutions.brother.com/.
Table of Contents (Basic User’s Guide) 1 General information 1 Using the documentation ....................................................................................... 1 Symbols and conventions used in the documentation .................................... 1 Accessing Brother Utilities (Windows®)................................................................. 2 Accessing the Advanced User's Guide, and Software and Network User's Guide ...... 3 Viewing Documentation................................
3 Loading documents 38 How to load documents .......................................................................................38 Using the automatic document feeder (ADF) ................................................38 Using the scanner glass ................................................................................39 4 Sending a fax 40 How to send a fax ................................................................................................40 Stop faxing.......................
8 Dialling and storing numbers 59 How to dial ........................................................................................................... 59 Manual dialling............................................................................................... 59 Dialing from the Address Book ...................................................................... 59 LDAP search ................................................................................................. 59 Fax redial...........
A Routine maintenance 74 Replacing supplies...............................................................................................74 Replacing the toner cartridges.......................................................................78 Replacing the drum unit.................................................................................84 Replacing the belt unit ...................................................................................90 Replacing the waste toner box .................
D Specifications 222 General .............................................................................................................. 222 Document Size .................................................................................................. 225 Print media......................................................................................................... 226 Fax.....................................................................................................................
Table of Contents (Advanced User’s Guide) You can view the Advanced User's Guide. Windows®: PDF file / CD-ROM / In the Box Macintosh: PDF file / Brother Solutions Center at http://solutions.brother.com/ The Advanced User’s Guide explains the following features and operations. 1 General Setup Memory storage Set tone or pulse dialing mode Automatic Daylight Saving Time Set the Time Zone Ecology features Quiet mode feature Touchscreen 2 Security features Secure Function Lock 3.
1 General information Using the documentation 1 The following symbols and conventions are used throughout the documentation. WARNING WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries. Bold Bold style identifies the dial pad numbers of the Touchpanel or on the computer screen. Italics Italicized style emphasizes an important point or refers you to a related topic.
Chapter 1 Accessing Brother Utilities (Windows®) Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your device. a (Windows® 7 / Windows Vista® / Windows® XP) Click (Start) menu, select All Programs > Brother > Brother Utilities (Windows® 8) Tap or click (Brother Utilities) either on the Start screen or the desktop. (Windows® 8.
General information Accessing the Advanced User's Guide, and Software and Network User's Guide If you have not installed the software, you can find the documentation on the CD-ROM by following these steps: a If the Brother screen does not appear, go to Computer (My Computer). (Windows® 8: Click (File Explorer) on the taskbar, and then go to Computer (This PC).) Double-click the CD-ROM icon, and then double-click start.exe. NOTE b If the model name screen appears, click your model name.
Chapter 1 How to find Scanning instructions 1 There are several ways you can scan documents. You can find the instructions as follows: Software and Network User's Guide Scanning ControlCenter Network Scanning Nuance™ PaperPort™ 12SE How-to-Guides (Windows®) The complete Nuance™ PaperPort™ 12SE How-to-Guides can be viewed from the Help tab in the Nuance™ PaperPort™ 12SE application.
General information Accessing Brother Support (Windows®) You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-ROM. Click Brother Support on the Top Menu. The Brother Support screen appears. 1 Accessing Brother Support (Macintosh) 1 You can find all the contacts you will need, such as web support. Visit the Brother Solutions Center at http://solutions.brother.com/. To access our website (http://www.brother.com/), click Brother Home Page.
Chapter 1 Control panel overview 1 MFC-L8650CDW has a 3.7 in. (93.4 mm) Touchscreen LCD and Touchpanel. MFC-L8850CDW and MFC-L9550CDW have a 4.85 in. (123.2 mm) Touchscreen LCD and Touchpanel. 1 2 NOTE The illustrations of the control panel are based on MFC-L9550CDW. 1 NFC (Near Field Communication) Reader (MFC-L9550CDW) You can use card authentication by touching the IC card to the NFC Reader on the control panel. 6 2 Touchscreen LCD (Liquid Crystal Display) This is a Touchscreen LCD.
General information 1 3 4 5 3 Touchpanel: 4 Back Press Press to go back to the previous menu level. Cancel to turn on the machine. Press and hold down Home Press to return to the Home screen. The factory setting displays the date and time, but you can change the Home screen’s default setting (see Setting the Ready screen on page 12.) Power On/Off to turn off the machine. The Touchscreen LCD displays Shutting Down and stays on for a few seconds before going off.
Chapter 1 Touchscreen LCD 1 You can select three types of screens for the Home screen. When the Home screen is displayed, you can change the displayed screen by swiping left or right, or pressing d or c. The following screens display the machines status when the machine is idle. 2 1 3 4 Home screen The Home screen displays the date and time and provides access to Fax, Copy, Scan, Wi-Fi setup, Toner levels, Setup and the Shortcuts screens.
General information NOTE 3 Swiping is a type of user operation on the Touchscreen that is performed by brushing your finger across the screen to display the next page or item. (Toner) 1 See the remaining toner life. Press to access the Toner menu. NOTE The remaining toner life will vary depending on the types of documents printed and customer’s usage. 4 (Settings) Press to access the main settings (for more information, see Settings screen on page 11).
Chapter 1 8 Web 12 Warning icon Press to connect the Brother machine to an Internet service (for more information, see Web Connect Guide). 12 9 Apps Apps may have been added and/or app names may have been changed by the provider since this document was published (for more information, see Web Connect Guide). 10 USB Press to access the Direct Print and Scan to USB menus. 11 New Fax When Fax Preview is set to On, you can see how many new faxes you received into the memory.
General information Settings screen 1 Press to access the full settings menu. The Touchscreen displays the machines settings when you press 1 7 Tray Setting . You can check and access all the machine’s settings from the following screen. 1 2 6 All Settings See the selected paper size. Press to change the paper size and paper type settings if needed. 8 Wi-Fi Direct 3 4 Press to set up a Wi-Fi Direct™ network connection. 5 8 7 6 1 Toner See the remaining toner life.
Chapter 1 Setting the Ready screen Set the Ready screen to either Home, More1 or More2. When the machine is idle or you press , the Touchscreen will return to the screen you set. 1 Basic Operations Press your finger on the Touchscreen to operate it. To display and access all the screen menus or options, swipe left, right, up, down, or press d c or a b to scroll through them. IMPORTANT a Press b c Press All Settings. d e Press General Setup.
General information f g Press LCD Settings. Press Backlight. Shortcut Settings 1 1 You can add the fax, copy, scan and Web Connect settings you use most frequently by setting them as your Shortcuts. Later you can recall and apply these settings quickly and easily. You can add up to 48 Shortcuts. Adding Copy Shortcuts 1 The following settings can be included in a copy Shortcut: h Press Med.
Chapter 1 h Swipe up or down, or press a or b to display the available options for the setting, and then press the option you want. Repeat steps g and h until you have selected all the settings for this Shortcut. i When you have finished changing the settings, press Save as Shortcut. j Read and confirm the displayed list of settings you selected, and then press OK.
General information l m Enter a name for the Shortcut using the keyboard on the machine's Touchscreen. (To help you enter letters, see Entering text on page 221.) Press OK. Press OK to save your Shortcut. Adding Scan Shortcuts 1 The following settings can be included in a scan Shortcut: to USB 2-sided Scan c Press where you have not added a Shortcut. d e Press Scan. f Do one of the following: Swipe up or down, or press a or b to display the type of scan you want, and then press it.
Chapter 1 g Do one of the following: l To enter an E-mail address manually, press Manual. Enter the E-mail address using the keyboard on the machine's Touchscreen. (To help you enter letters, see Entering text on page 221.) Press OK. To enter an E-mail address from the Address Book, press Address Book. Swipe up or down, or press a or b to display the E-mail address you want, and then press it. If you need to make additional changes, return to step i.
General information a Press b Press a tab from 1 to 8. c Press where you have not added a Shortcut. d e . Press Web. If information about the Internet connection is displayed, read the information and confirm it by pressing OK. Adding Apps Shortcuts 1 1 The settings for these services can be included in an Apps Shortcut: NoteScan Outline&Scan Outline&Copy NOTE Web services may have been added and/or service names may have been changed by the provider since this document was published.
Chapter 1 i Read and confirm the displayed list of apps you selected, and then press OK. j Enter a name for the Shortcut using the keyboard on the machine's Touchscreen. (For help entering letters, see Entering text on page 221.) Press OK. k Press OK to save your Shortcut. Changing Shortcuts h To create a new Shortcut, hold down to delete the current name, and then enter a new name using the keyboard on the machine's Touchscreen. (To help you enter letters, see Entering text on page 221.) Press OK.
General information Deleting Shortcuts 1 You can delete a Shortcut. a Press b Press a tab from 1 to 8 to display the Shortcut you want. c Press Set the date and time 1 The Touchscreen displays the date and time. You can also add the current date and time to each fax you send by setting your Station ID (see Enter personal information (Station ID) on page 20). . a Press . b Press . c d Press Date. . NOTE You can also press , All Settings and Shortcut Settings.
Chapter 1 Enter personal information (Station ID) Set the machine's Station ID if you want the date and time to appear on each fax you send. NOTE • To enter numbers or special characters, 1 press repeatedly until the character you want to enter appears, then press the character you want. • If you entered a character incorrectly and want to change it, press d or c to move the cursor to the incorrect character, then press . a Press b c Press All Settings. • To enter a space, press Space.
General information Volume settings Ring volume 1 1 You can choose from a range of ring volume levels. a Press b c Press All Settings. d e Press General Setup. f g h Press Volume. i Press g h Press Beep. i Press 1 . Speaker volume . 1 You can choose from a range of speaker volume levels. Swipe up or down, or press a or b to display General Setup. Swipe up or down, or press a or b to display Volume. a Press b c Press All Settings. d e Press General Setup. f g h Press Volume.
2 Loading paper Loading paper and print media Printing on plain paper, thin paper or recycled paper from Tray 1 and Tray 2 2 2 The machine can feed paper from the standard paper tray, multi-purpose tray or optional lower tray. NOTE If your application software supports paper size selection on the print menu, you can select it through the software. If your application software does not support it, you can set the paper size in the printer driver or by pressing the buttons on the Touchscreen.
Loading paper b While pressing the blue paper-guide release levers (1), slide the paper guides to fit the paper you are loading in the tray. Make sure the guides are firmly in the slots. d Load paper in the tray and make sure: The paper is below the maximum paper mark ( ) (1), as overfilling the paper tray will cause paper jams. The side to be printed on is face down. The paper guides touch the sides of the paper so it will feed correctly.
Chapter 2 f Printing on plain paper, thin paper, recycled paper, bond paper or glossy paper from the MP tray Lift up the support flap (1) to prevent paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine. a Open the MP tray and lower it gently. b Pull out the MP tray support (1) and unfold the flap (2). 1 g Send the print job to the machine.
Loading paper c Load paper in the MP tray and make sure: d The paper stays under the maximum paper tab (1). Lift up the support flap to prevent paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine. The top edge of the paper is positioned between the 2 and arrows (2). The side to be printed on must be face up with the leading edge (top of the paper) in first. The paper guides touch the sides of the paper so it will feed correctly.
Chapter 2 Printing on thick paper, labels and envelopes from the MP tray b (For printing envelopes only) Pull down the two grey levers, one on the left side and one on the right side, as shown in the illustration below. c Open the MP tray and lower it gently. 2 When the back cover (face-up output tray) is pulled down, the machine has a straight paper path from the MP tray through to the back of the machine.
Loading paper d Pull out the MP tray support (1) and unfold the flap (2). e Load paper, labels or envelopes in the MP tray. Make sure: The number of envelopes in the MP tray does not exceed three. The paper, labels or envelopes stay under the maximum paper tab (1). The top edge of the paper is positioned between the and arrows (2). The side to be printed on must be face up.
Chapter 2 f Send the print job to the machine. NOTE • Remove each envelope as soon as it has been printed. Stacking the envelopes may cause them to jam or curl. • If envelopes or thick paper get smudged during printing set the Media Type to Env. Thick or Thicker Paper to increase the fixing temperature. • If the envelopes are creased after they are printed, see Improving the print quality on page 154. • If your thick paper curls during printing, load only one sheet at a time in the MP tray.
Loading paper Unscannable and unprintable areas 2 The figures in the table show maximum unscannable and unprintable areas. These areas may vary depending on the paper size or settings in the application you are using. 2 Usage 1 Fax (Sending) 2 4 3 Copy* Document Size Top (1) Left (2) Bottom (3) Right (4) Letter 3 mm 4 mm A4 3 mm (ADF) 1 mm (Scanner Glass) 3 mm Legal 3 mm 4 mm Letter 4 mm 4 mm 4 mm 3 mm Legal 4 mm 4 mm Letter 3 mm 3 mm A4 3 mm 3 mm Legal (ADF) Approx.
Chapter 2 Paper settings Paper Size 2 NOTE • When an appropriate size is not in the tray, received faxes will be stored in the machine’s memory and Size mismatch will appear on the Touchscreen (for more information, see Error and maintenance messages on page 123). 2 When you change the size of paper in the tray, you must also change the setting for paper size at the same time so your machine can fit the document or an incoming fax on the page.
Loading paper Tray Use in Copy mode 2 Tray Use in Fax mode 2 You can change the priority tray that the machine will use for printing copies. You can change the default tray that the machine will use for printing received faxes. When you choose Tray#1 Only, MP Only or Tray#2 Only 1, the machine pulls the paper only from that tray. If the selected tray is out of paper, No Paper will appear on the Touchscreen. Insert the paper in the empty tray.
Chapter 2 c Swipe up or down, or press a or b to display Tray Use: Fax. d e Press Tray Use: Fax. f 1 Swipe up or down, or press a or b to choose Tray#1 Only, Tray#2 Only 1, MP Only, MP>T1>T2 1, MP>T2>T1 1, T1>T2>MP 1 or T2>T1>MP 1, and press the option you want. Press Tray Use in Print mode You can change the default tray the machine will use for printing from your computer and for Direct Print. a Press b c Press Tray Setting. d e Press Tray Use: Print. .
Loading paper Acceptable paper and other print media Print quality may vary according to the type of paper you are using. Recommended paper and print media Paper Type Item Plain paper Xerox Premier TCF 80 g/m2 You can use the following types of print media: plain paper, thin paper, thick paper, thicker paper, bond paper, recycled paper, labels, envelopes or glossy paper (see Print media on page 226).
Chapter 2 Paper Tray Capacity 2 Paper size Multi-purpose tray (MP tray) Paper types Width: 76.2 to 215.9 mm Plain paper, Thin paper, Thick paper, Length: 127 to 355.6 mm Thicker paper, Recycled paper, Bond paper, Labels, Envelopes, Env. Thin, Env.Thick and Glossy paper 2 No.
Loading paper Handling and using special paper The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.
Chapter 2 Envelopes 2 The machine is designed to work well with most envelopes. However, some envelopes may have feed and print quality problems because of the way they have been made. Envelopes should have edges with straight, well-creased folds. Envelopes should lie flat and not be of baggy or flimsy construction. Use only quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine. Envelopes can only be fed through the multipurpose tray.
Loading paper Labels The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels.
3 Loading documents How to load documents NOTE 3 You can send a fax, make copies, and scan from the ADF (Automatic Document Feeder) and the scanner glass. Using the automatic document feeder (ADF) • To scan documents that are not appropriate for the ADF, see Using the scanner glass on page 39. • It is easier to use the ADF if you are loading a multiple page document. • Make sure documents with correction fluid or written with ink are completely dry.
Loading documents d b Adjust the paper guides (1) to fit the width of your document. Using the document guidelines on the left and top, place the document face down in the upper left corner of the scanner glass. 3 1 NOTE To scan non-standard documents, see Using the scanner glass on page 39. Using the scanner glass 3 You can use the scanner glass to fax, copy or scan pages of a book, one page at a time. Document Sizes Supported Length: (MFC-L8650CDW) Up to 297.
4 Sending a fax How to send a fax 4 c 4 The following steps explain how to send a fax. To send multiple pages use the ADF. a Do one of the following to load your document: Place the document face up in the ADF (see Using the automatic document feeder (ADF) on page 38). (Advanced User's Guide) For the following advanced fax sending operations and settings, see Advanced User's Guide: Load your document face down on the scanner glass (see Using the scanner glass on page 39).
Sending a fax e Faxing Letter/Legal/Folio size documents from the scanner glass Enter the fax number. Using the dial pad Using the Address Book Address Book When faxing Letter, Legal 1, or Folio 1 size documents, you must set the scan glass size to Letter or Legal/Folio 1 ; otherwise, a portion of your faxes will be missing. Using call history Call History (For more information, see How to dial on page 59.) f a Press Fax Start.
Chapter 4 Transmission Verification Report i 4 You can use the Transmission Verification Report as proof that you sent a fax. This report lists the receiving party’s name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission was successful. There are several settings available for the Transmission Verification Report: On: Prints a report after every fax you send. On+Image: Prints a report after every fax you send.
5 Receiving a fax 5 Receive modes 5 You must choose a receive mode depending on the external devices and telephone services you have on your line. Choosing the receive mode 5 By default, your machine will automatically receive any faxes that are sent to it. The diagrams below will help you choose the correct mode. (For more detailed information about the receive modes, see Using receive modes on page 45.
Chapter 5 h Press Receive Mode. NOTE If you cannot change the Receive Mode, make sure the BT Call Sign feature is set to Off (see Advanced User's Guide). i Press Fax, Fax/Tel, External TAD or Manual. j Press 44 .
Receiving a fax Using receive modes 5 External TAD 5 External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be dealt with in the following ways: Some receive modes answer automatically (Fax and Fax/Tel). You may want to change the Ring Delay before using these modes (see Ring Delay on page 46). Faxes will be automatically received. Fax Only 5 Fax mode will automatically answer every call as a fax.
Chapter 5 Receive Mode settings Ring Delay The Ring Delay setting sets the number of times the machine rings before it answers in Fax and Fax/Tel modes. If you have external or extension telephones on the same line as the machine, choose the maximum number of rings (see Fax Detect on page 47 and Operation from external or extension telephones on page 56). a Press b c Press All Settings. d e Press Fax. f g h i j . Swipe up or down, or press a or b to display Fax.
Receiving a fax Fax Detect 5 If Fax Detect is On: i Press On (or Off). j Press . 5 The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the Touchscreen or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest.
Chapter 5 Fax Preview (Black and White only) Using Fax Preview 5 How to preview a received fax 5 When you receive a fax, you will see a pop-up message on the Touchscreen. (For example: New Fax(es):01 [View]) a You can view received faxes on the Touchscreen by pressing then NOTE (Fax) and • Although printed faxes show the received date and time when Fax Receive Stamp is turned on, the Fax Preview screen will not display the received date and time. (Received Faxes).
Receiving a fax f Press the Touchscreen or Touchpanel to perform the following operations. Description Press Yes to delete all pages of the fax you have printed. Enlarge the fax. Press No to save the fax you have printed. Reduce the fax. or Scroll vertically. or Scroll horizontally. g Rotate the fax clockwise. Press Yes to confirm. Go back to the previous page. Go to the next page. Go back to the fax list. d Press Press . How to print or delete all faxes in the list Delete the fax.
Chapter 5 Turning off Fax Preview a Press b Press c d e Press Off. . (Fax Preview). Press Yes to confirm. If there are faxes stored in the memory, do one of the following: If you do not want to print the stored faxes, press Continue. Press Yes to confirm. Your faxes will be deleted. To print all the stored faxes, press Print All Faxes Before Delete. If you do not want to turn off Fax Preview, press Cancel. f 50 Press .
6 Using PC-FAX How to use PC-FAX PC-FAX Receive (Windows® only) If you turn on the PC-FAX Receive feature your MFC will store received faxes in memory and send them to your computer automatically. You can then use your computer to view and store these faxes. Even if you turn off your computer (at night or on the weekend, for example), your MFC will receive and store your faxes in its memory. The number of received faxes that are stored in the memory will appear on the Touchscreen.
Chapter 6 m Press . NOTE • Before you can set up PC-FAX Receive you must install the MFL-Pro Suite software on your computer. Make sure your computer is connected and turned on (see Software and Network User's Guide). • If your machine has an error and is unable to print faxes from memory, you can use this setting to transfer your faxes to a computer (see Transferring your faxes or Fax Journal report on page 131). • PC-FAX Receive is not available for Mac OS.
7 Telephone and external devices Telephone line services Setting the telephone line type NOTE 7 Press b c Press All Settings. d e Press Initial Setup. f g h . Swipe up or down, or press a or b to display Initial Setup. Swipe up or down, or press a or b to display Phone Line Set. Press Phone Line Set. Press PBX, ISDN (or Normal). Do one of the following: If you chose ISDN or Normal, go to step l. If you chose PBX, go to step i. i Press On or Always.
Chapter 7 Connecting an external TAD You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen” for the CNG (fax calling) tones sent by a sending fax machine. If it hears them it will take over the call and receive the fax. If it does not hear them, it will let your TAD take a voice message and the Touchscreen will display Telephone.
Telephone and external devices Recording an outgoing message (OGM) a b c 7 Record 5 seconds of silence at the beginning of your message. This allows your machine time to listen for fax tones. External and extension telephones NOTE You must turn the Remote Codes setting to on to use the Remote Activation Code l51 and Remote Deactivation Code #51 (see Using Remote Codes on page 57). Limit your speaking to 20 seconds.
Chapter 7 Operation from external or extension telephones 7 If you answer a fax call on an extension telephone, or an external telephone that is correctly connected to the machine through the T-piece connection, you can make your machine take the call by using the Remote Activation code. When you press the Remote Activation code l51 the machine starts to receive the fax.
Telephone and external devices Using Remote Codes Figure 1: Inadvisable connection of extension sockets 1 1 2 Remote Activation Code 3 (Example for U.K.) Extension socket 2 Master socket 3 Incoming line Figure 2: Recommended connection of extension sockets 1 1 2 If you answer a fax call at the external telephone, you can make the machine receive the fax by pressing Fax Start and then pressing Receive. 7 (Example for U.K.
Chapter 7 Turning on the Remote Codes You must turn the Remote Codes setting to On to use the Remote Activation Code and Remote Deactivation Code. a Press b c Press All Settings. d e f g . Swipe up or down, or press a or b to display Fax. Press Fax. Swipe up or down, or press a or b to display Setup Receive. Press Setup Receive. Swipe up or down, or press a or b to display Remote Codes. h i j Press Remote Codes. k If you do not want to change the Remote Press Remote Codes. Press On.
8 Dialling and storing numbers How to dial 8 You can dial in any of the following ways. Manual dialling a b Load your document. Do one of the following: When Fax Preview is set to Off, press Dialing from the Address Book a Load your document. b Press c d Press Address Book. (Fax). Do one of the following: Swipe up or down, or press a or b to display the number you want. (Fax). Press , and then enter the first letter of the name and press OK. (Fax) and Sending Faxes.
Chapter 8 Storing numbers 8 NOTE If you downloaded Internet Fax: You can set up your machine to do the following types of easy dialling: Address Book and Groups for broadcasting faxes. When you dial an Address Book number, the Touchscreen displays the number. If you want to store an E-mail address to use with Internet Fax or Scan to E-mail server, press address (see Entering text on page 221), and press OK.
Dialling and storing numbers Changing Address Book names or numbers g To change the name, press Name. Enter the new name (up to 15 characters) using the keyboard on the machine's Touchscreen. (To help you enter letters, see Entering text on page 221). 8 You can change or delete an Address Book name or number that has already been stored. If the stored number has a scheduled job, such as a delayed fax or a fax forwarding number, it will be dimmed on the Touchscreen.
9 Making copies How to copy 9 9 Stop copying 9 The following steps explain the basic copy operation. To stop copying, press a Copy preset settings Do one of the following to load your document: Place the document face up in the ADF (see Using the automatic document feeder (ADF) on page 38). Load your document face down on the scanner glass (see Using the scanner glass on page 39). b Press the Copy button on the Touchscreen. .
Making copies h Swipe up or down, or press a or b to display the available options, and then press your new option. Repeat steps g and h for each setting you want. NOTE If you want to save the settings as a Shortcut, press Save as Shortcut. i j Press OK. Press Colour Start or Mono Start. Copy Settings and Options 9 You can change the following copy settings. (Basic User's Guide) For details about changing the following settings, see Paper settings on page 30.
10 Printing from a USB flash drive or digital camera supporting mass storage With the Direct Print feature, you do not need a computer for printing. You can print by just plugging your USB flash drive into the machine’s USB direct interface. You can also connect and print directly from a camera set to USB mass storage mode.
Printing from a USB flash drive or digital camera supporting mass storage Printing directly from the USB flash drive or digital camera supporting mass storage a Connect your USB flash drive or digital camera to the USB direct interface (1) on the front of the machine. The Touchscreen will automatically display the USB menu to confirm the USB device is correctly connected. 10 NOTE • Make sure your digital camera is turned on.
Chapter 10 b Press Direct Print. NOTE If your machine has been set to Secure Function Lock On, you may not be able to access Direct Print (see Advanced User's Guide). c Swipe up or down, or press a or b to choose the folder name and file name you want. If you have selected the folder name, swipe up or down, or press a or b to choose the file name you want. NOTE If you want to print an index of the files, press Index Print on the Touchscreen. Press Colour Start or Mono Start to start printing.
Printing from a USB flash drive or digital camera supporting mass storage Changing the default settings for direct print 10 You can change the default settings for Direct Print. a Connect your USB flash drive or digital camera to the USB direct interface on the front of the machine. b c d Press Direct Print. e f Press the new option you want. Press DefaultSettings. Swipe up or down, or press a or b to display the setting you want. Press the setting.
11 How to print from a computer Printing a document 11 The machine can receive a document from your computer and print it. To print from a computer, you must install the printer driver. (For more information about printer driver settings, see Software and Network User's Guide) a Install the Brother printer driver from the CD-ROM or Brother Solutions Center at http://solutions.brother.com/, (see Quick Setup Guide). b From your application, choose the Print command.
12 How to scan to a computer Before scanning 12 12 To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address. Install the scanner drivers from the CD-ROM or Brother Solutions Center at http://solutions.brother.com/, (see Quick Setup Guide). Configure the machine with a TCP/IP address if network scanning does not work (see Software and Network User's Guide).
Chapter 12 Scanning a document as a PDF file using ControlCenter4 (Windows®) 12 (For Macintosh, see Software and Network User's Guide.) NOTE The screens on your computer may vary depending on your model. ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often. Using ControlCenter4 eliminates the need to manually launch specific applications. a b Load your document (see How to load documents on page 38).
How to scan to a computer e Click File. f Press Scan. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.
Chapter 12 How to scan a document as a PDF file using the Touchscreen a b Load your document (see How to load documents on page 38). c Swipe left or right to display to File. Press Scan. will be displayed in the centre of the Touchscreen highlighted in blue. d Press OK. When the machine is connected to a network, press the computer name. Do one of the following: If you want to use the default settings, go to step h. If you want to change the default settings, go to step e.
How to scan to a computer NOTE The following scan modes are available. • to USB • to Network (Windows®) • to FTP/SFTP • to E-mail Server • to E-mail • to Image • to OCR • to File • WS Scan 1 (Web Services Scan) 1 Windows® only (Windows Vista® SP2 or later, Windows® 7 and Windows® 8 (See Software and Network User's Guide.
A Routine maintenance Replacing supplies A You must replace supplies when the machine indicates that the life of the supply is over. You can replace the following supplies yourself: Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. NOTE The drum unit and toner cartridge are two separate supplies. Make sure both are installed. If the toner cartridge is placed in the machine without the drum unit, the message Drum ! may be displayed.
Routine maintenance The messages in the table appear on the Touchscreen. These messages provide advanced warnings to replace the supply items before they reach end of life. To avoid any inconvenience, you may want to buy spare supply items before the machine stops printing.
You must clean the machine regularly and replace the supply items when the messages in the table are displayed on the Touchscreen. Touchscreen messages Supply to replace Approximate life How to replace Model name Replace Toner Toner cartridge See page 78. The Touchscreen displays the toner cartridge colour that you must replace.
Routine maintenance NOTE • Go to http://www.brother.com/original/index.html for instructions on how to return your used supply items to the Brother recycling program. If you choose not to return your used supplies, discard the used supplies according to local regulations, keeping it separate from domestic waste. If you have questions, contact your local waste disposal office (see Product Safety Guide).
Replacing the toner cartridges Model Name: TN-321BK 1, TN-321C 1, TN-321M 1, TN-321Y 1, TN-326BK 2, TN-326C 2, TN-326M 2, TN-326Y 2, TN-329BK 3, TN-329C 3, TN-329M 3, TN-329Y 3, TN-900BK 3, TN-900C 3, TN-900M 3, TN-900Y 3 The Standard toner cartridge can print approximately 2,500 pages 4 (Black) or approximately 1,500 pages 4 (Cyan, Magenta, Yellow). The High Yield toner cartridge can print approximately 4,000 pages 4 (Black) or approximately 3,500 pages 4 (Cyan, Magenta, Yellow).
Routine maintenance Replacing the toner cartridges a b Make sure the machine is turned on. A c Hold the blue handle of the drum unit. Pull the drum unit out until it stops. Press the front cover release button and pull open the front cover.
d Hold the handle of the toner cartridge and gently push it toward the machine to unlock it. Then pull it out of the drum unit. Repeat this for all the toner cartridges. WARNING • DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries. • DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the machine. Doing so could cause a fire or electrical shock.
Routine maintenance IMPORTANT • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. e Clean the corona wire inside the drum unit by gently sliding the blue tab from left to right and right to left several times. IMPORTANT Be sure to return the tab to the home position (1). If you do not, printed pages may have a vertical stripe.
g Unpack the new toner cartridge, then pull off the protective cover. IMPORTANT • Unpack the toner cartridge just before you put it in the machine. If a toner cartridge is left unpacked for a long time, the toner life will be shortened. • If an unpacked drum unit is placed in direct sunlight (or room light for long periods of time), the unit may be damaged.
Routine maintenance h Hold the handle of the toner cartridge and slide the toner cartridge into the drum unit then gently pull it toward you until you hear it click into place. Make sure that you match the toner cartridge colour to the same colour label on the drum unit. Repeat this for all the toner cartridges. BK BK NOTE Make sure you installed the toner cartridge correctly or it may separate from the drum unit. i Push the drum unit in until it stops.
Replacing the drum unit A Model Name: DR-321CL A new drum unit can print approximately 25,000 A4 or Letter size single-sided pages. 1 1 IMPORTANT For best performance, use a Brother Original drum unit and Brother Original toner units. Printing with a third-party drum unit or toner unit may reduce not only the print quality but also the quality and life of the machine itself. Warranty coverage may not apply to problems caused by the use of a third-party drum unit or toner unit.
Routine maintenance b Press the front cover release button and pull open the front cover. c Hold the blue handle of the drum unit. Pull the drum unit out until it stops.
d Turn the blue lock lever (1) at the left of the machine counterclockwise to the release position. Holding the blue handles of the drum unit, lift the front of the drum unit and remove it from the machine. 2 1 86 IMPORTANT • We recommend that you place the drum unit on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
Routine maintenance e Hold the handle of the toner cartridge and gently push it forward to unlock it.Then pull it out of the drum unit. Repeat this for all the toner cartridges. IMPORTANT • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. WARNING • DO NOT put a toner cartridge into a fire.
NOTE • Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the drum unit. g Hold the handle of the toner cartridge and slide it into the appropriate coloured section of the drum unit until it clicks into place. • Go to http://www.brother.com/original/ index.html for instructions on how to return your used supply items to the Brother recycling program.
Routine maintenance Make sure the blue lock lever (1) is in the release position as shown in the illustration. j Turn the blue lock lever (1) clockwise to the lock position. 2 2 h 1 1 k Gently slide the drum unit into the machine until it stops at the blue lock lever. 1 2 i Push the drum unit in until it stops. 2 A l Close the front cover of the machine.
m When you replace the drum unit with a new one, you must reset the drum counter. Instructions of how to do this can be found in the box your new drum unit came in. Replacing the belt unit A Model name: BU-320CL A new belt unit can print approximately 50,000 (5 pages per job) A4 or Letter size single-sided pages. 1 1 Belt unit life is approximate and may vary by type of use. Belt End Soon A If the Touchscreen displays Belt End Soon, it means the belt unit is near the end of its life.
Routine maintenance b Press the front cover release button and pull open the front cover. c Hold the blue handle of the drum unit. Pull the drum unit out until it stops.
d Turn the blue lock lever (1) at the left of the machine counterclockwise to the release position. Holding the blue handles of the drum unit, lift the front of the drum unit and remove it from the machine. 2 1 92 IMPORTANT • We recommend that you place the drum unit on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
Routine maintenance e Hold the blue handle of the belt unit with both hands and lift the belt unit up, then pull it out. f Unpack the new belt unit and install the new belt unit in the machine. Make sure the belt unit is level and fits firmly into place. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
Make sure the blue lock lever (1) is in the release position as shown in the illustration. i Turn the blue lock lever (1) clockwise to the lock position. 2 2 g 1 h 1 j Push the drum unit in until it stops. k Close the front cover of the machine. Gently slide the drum unit into the machine until it stops at the blue lock lever.
Routine maintenance l When you replace the belt unit with a new one, you need to reset the belt unit counter. Instructions of how to do this can be found in the box your new belt unit came in. Replacing the waste toner box A Model name: WT-320CL The life of a waste toner box is approximately 50,000 A4 or Letter size single-sided pages. 1 1 Waste toner box life is approximate and may vary by type of use.
b 96 Press the front cover release button and pull open the front cover. c Hold the blue handle of the drum unit. Pull the drum unit out until it stops.
Routine maintenance Turn the blue lock lever (1) at the left of the machine counterclockwise to the release position. Holding the blue handles of the drum unit, lift the front of the drum unit and remove it from the machine. 1 IMPORTANT • We recommend that you place the drum unit on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
e Hold the blue handle of the belt unit with both hands and lift the belt unit up, then pull it out. f Remove the two pieces of orange packing material and discard them. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. NOTE This step is only necessary when you are replacing the waste toner box for the first time, and is not required for the replacement waste toner box.
Routine maintenance g Hold the blue handle of the waste toner box and remove the waste toner box from the machine. WARNING • DO NOT put the waste toner box into a fire. It could explode, resulting in injuries. • DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the machine. Doing so could cause a fire or electrical shock. Instead, use only a dry, lint-free cloth.
h 100 Unpack the new waste toner box and install the new waste toner box in the machine using the blue handle. Make sure the waste toner box is level and fits firmly into place. i Slide the belt unit back into the machine. Make sure the belt unit is level and fits firmly into place.
Routine maintenance Make sure the blue lock lever (1) is in the release position as shown in the illustration. l Turn the blue lock lever (1) clockwise to the lock position. 2 2 j 1 1 m Gently slide the drum unit into the machine until it stops at the blue lock lever. 1 2 k Push the drum unit in until it stops. 2 A n Close the front cover of the machine.
Cleaning and Checking the machine Clean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the drum unit, make sure that you clean the inside of the machine. If printed pages are stained with toner, clean the inside of the machine with a dry, lint-free cloth. WARNING • DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.
Routine maintenance Cleaning the outside of the machine Cleaning the outside of the machine A a Press and hold down machine off. b Wipe the outside of the machine with a dry, lint-free cloth to remove dust. c Pull the paper tray completely out of the machine. IMPORTANT DO NOT use any type of liquid cleaners (including ethanol). to turn the Cleaning the Touchscreen a Press and hold down machine off. b Clean the Touchscreen with a dry, soft lint-free cloth. c to turn the Turn on the machine.
e Remove anything that is stuck inside the paper tray. Cleaning the scanner glass f Wipe the inside and the outside of the paper tray with a dry, lint-free cloth to remove dust. a Press and hold down machine off. b Unfold the ADF document support (1) and then open the ADF cover (2). Clean the white bar (3) and the scanner glass strip (4) underneath it with a soft lint-free cloth gently moistened with water. Close the ADF cover (2) and fold the ADF document support (1).
Routine maintenance d In the ADF unit, clean the white bar (1) and the scanner glass strip (2) underneath it with a soft lint-free cloth gently moistened with water. Cleaning the laser scanner windows a Press and hold down machine off. b Press the front cover release button and pull open the front cover.
c Hold the blue handle of the drum unit. Pull the drum unit out until it stops. d Turn the blue lock lever (1) at the left of the machine counterclockwise to the release position. Holding the blue handles of the drum unit, lift the front of the drum unit and remove it from the machine.
Routine maintenance IMPORTANT • We recommend that you place the drum unit on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner. e Wipe the four scanner windows (1) with a dry, lint-free cloth. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. 1 • Hold the blue handles of the drum unit when you carry it. DO NOT hold the sides of the drum unit.
Make sure the blue lock lever (1) is in the release position as shown in the illustration. h Turn the blue lock lever (1) clockwise to the lock position. 2 2 f 1 1 g i Push the drum unit in until it stops. j k Close the front cover of the machine. Gently slide the drum unit into the machine until it stops at the blue lock lever. 2 1 2 108 Turn on the machine.
Routine maintenance Cleaning the corona wires A c Hold the blue handle of the drum unit. Pull the drum unit out until it stops. If you have print quality problems or the Touchscreen shows Drum !, clean the corona wires as follows: a Make sure that the machine is turned on. b Press the front cover release button and pull open the front cover.
d Hold the handle of the toner cartridge and gently push it toward the machine to unlock it. Then pull it out of the drum unit. Repeat this for all the toner cartridges. e Clean the corona wire inside the drum unit by gently sliding the blue tab from left to right and right to left several times. 1 IMPORTANT • We recommend that you place the toner cartridge on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. • Handle the toner cartridge carefully.
Routine maintenance g Hold the handle of the toner cartridge and slide the toner cartridge into the drum unit then gently pull it toward you until you hear it click into place. Make sure that you match the toner cartridge colour to the same colour label on the drum unit. Repeat this for all the toner cartridges. BK BK h Push the drum unit in until it stops. i Close the front cover of the machine.
Cleaning the drum unit If your printout has dots at 94 mm intervals, follow the steps below to solve the problem. a Make sure that the machine is in the Ready mode. b Press c d Press All Settings. e f Press Print Reports. g h Press Drum Dot Print. i The machine will print the Drum Dot . Swipe up or down, or press a or b to display Print Reports. Swipe up or down, or press a or b to display Drum Dot Print. The machine will display Press [OK]. Press OK. Check Sheet.
Routine maintenance Hold the blue handle of the drum unit. Pull the drum unit out until it stops. m Turn the blue lock lever (1) at the left of the machine counterclockwise to the release position. Holding the blue handles of the drum unit, lift the front of the drum unit and remove it from the machine.
IMPORTANT • We recommend that you place the drum unit on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. n Hold the handle of the toner cartridge and gently push it forward to unlock it. Then pull it out of the drum unit. Repeat this for all the toner cartridges. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. IMPORTANT • Handle the toner cartridges carefully.
Routine maintenance o Turn the drum unit over by holding the blue handles. Make sure that the drum unit gears (1) are on the left hand side. q Use the numbered markers next to the drum roller to find the mark. For example, a cyan dot in column 2 on the check sheet would mean that there is a mark in the “2” region of the cyan drum. 1 Y M C BK p Check the drum dot check sheet for the following issues: Dot Colour problem: The colour of printed dots is the colour of the drum you should clean.
r Once the drum has been selected, place one hand on the drum gear and at the other end of that drum place your other hand on the edge, then rotate the drum slowly towards you while looking at the surface of the suspected area. s When you have found the mark on the drum that matches the drum dot check sheet, wipe the surface of the drum gently with a cotton swab until the mark on the surface comes off. IMPORTANT DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids.
Routine maintenance Hold the handle of the toner cartridge and slide the toner cartridge into the drum unit, then gently pull it toward you until you hear it click into place. Make sure that you match the toner cartridge colour to the same colour label on the drum unit. Repeat this for all the toner cartridges. u Make sure the blue lock lever (1) is in the release position as shown in the illustration.
w Turn the blue lock lever (1) clockwise to the lock position. Cleaning the paper pick-up rollers Cleaning the paper pick-up roller periodically may prevent paper jams by ensuring correct paper feeding. 2 If you have paper feed problems, clean the pick-up rollers as follows: 1 x y z 118 a Press and hold down machine off. b Pull the paper tray completely out of the machine. c If paper is loaded in the paper tray, remove it. d Remove anything that is stuck inside the paper tray.
Routine maintenance e Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad (1) on the paper tray to remove dust. 1 Colour Calibration A The output density for each colour may vary depending on the machine’s environment, such as temperature and humidity. Calibration helps you to improve the colour density. a Press b c d e Press Calibration. f Press . Press Calibrate. Press Yes to confirm. The machine will display Completed. .
NOTE • If an error message is displayed, press OK and try again. (For more information, see Error and maintenance messages on page 123.) • If you are using the Windows® printer driver, the driver will get the calibration data automatically if both Use Calibration Data and Get Device Data Automatically are selected. These settings are enabled by default. (see Software and Network User's Guide). • If you are using the Macintosh printer driver, you must perform the calibration using the Status Monitor.
B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit http://solutions.brother.com/. Identifying the problem B First, check that: The machine’s power cord is connected correctly and the machine’s power is on.
Scanning problems: Scanning difficulties on page 150 Software and Network problems: Software difficulties on page 150 Network difficulties on page 151 122
Troubleshooting Error and maintenance messages B As with any sophisticated office product, errors may occur and supplies may be replaced. If this happens, your machine identifies the error or required routine maintenance and displays the appropriate message. The most common error and maintenance messages are shown in the table. You can clear most errors and perform routine maintenance yourself.
Error Message Cause Action Calibration failed. Calibration failed. Press OK and try it again. Press and hold down to turn off the machine. Wait a few seconds, and then turn on the machine again. Perform the colour calibration again using the Touchscreen or the printer driver (see Colour Calibration on page 119). Put in a new belt unit (see Replacing the belt unit on page 90). If the problem continues, contact Brother customer service or your local Brother dealer.
Troubleshooting Error Message Cause Action Cover is Open. The front cover is not completely closed. Close the front cover of the machine. The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power. DIMM Error Close the fuser cover located inside the back cover of the machine.
Error Message Cause Action Jam Inside The paper is jammed inside the machine. See Paper is jammed inside the machine on page 139. Jam MP Tray The paper is jammed in the multi-purpose tray of the machine. See Paper is jammed in the multi-purpose tray on page 135. Jam Rear The paper is jammed in the back of the machine. See Paper is jammed at the back of the machine on page 137. Jam Tray1 The paper is jammed in the paper tray of the machine.
Troubleshooting Error Message Cause Action No Toner The toner cartridge for the colour indicated on the Touchscreen is not installed correctly. Remove the drum unit, remove the toner cartridge for the colour indicated on the Touchscreen from the drum unit, and reinstall the toner cartridge back into the drum unit. Reinstall the drum unit back in the machine. If the problem continues, replace the toner cartridge (see Replacing the toner cartridges on page 78).
Error Message Cause Action Print Unable XX The machine has a mechanical problem. Do one of the following: Press and hold down to turn the machine off, wait a few minutes, and then turn it on again (see Transferring your faxes or Fax Journal report on page 131). If the problem continues, contact Brother customer service for support. Registration failed. Registration failed. Press OK and try again. Press and hold down to turn off the machine. Wait a few seconds, then turn it on again.
Troubleshooting Error Message Cause Action Replace WT Box It is time to replace the waste toner box. Replace the waste toner box (see Replacing the waste toner box on page 95). Scan Unable Document is too long for 2-sided scanning. Press . Use the appropriate size of paper for 2-sided scanning (see Print media on page 226). The machine has a mechanical problem.
Error Message Cause Action Toner Error One or more toner cartridges are not installed correctly. Pull out the drum unit. Remove all of the toner cartridges, and then put them back into the drum unit. Toner Low:X 1 If the Touchscreen displays Toner Low you can still print; however, the machine is telling you that the toner cartridge is near the end of its life.
Troubleshooting Transferring your faxes or Fax Journal report If the Touchscreen displays: Print Unable XX Scan Unable Transferring faxes to another fax machine If you have not set up your Station ID, you cannot enter fax transfer mode (see Enter personal information (Station ID) on page 20). We recommend transferring your faxes to another fax machine or to your computer (see Transferring faxes to another fax machine on page 131 or Transferring faxes to your computer on page 132).
Transferring faxes to your computer B d To transfer all faxes to your computer, press Yes. If Fax Preview is set to Off, you will be asked if you want to print backup copies. You can transfer the faxes from your machine’s memory to your computer. a Press to interrupt the error temporarily. b Make sure you have installed MFL-Pro Suite and then turn on PC-FAX Receive on the computer. Follow the instructions for the operating system you are using.
Troubleshooting Document Jams Document is jammed in the top of the ADF unit a Remove any paper from the ADF that is not jammed. b c Open the ADF cover. B Document is jammed under the document cover a Remove any paper from the ADF that is not jammed. b c Lift the document cover. B B Pull the jammed document out to the right. Pull the jammed document out to the left. If the document rips or tears, be sure you remove all small paper scraps to prevent future jams. d Close the ADF cover.
Removing small documents jammed in the ADF a b Lift the document cover. a Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through. Remove any paper from the ADF that is not jammed. b Pull the jammed document out to the right. c Press c Close the document cover. d Press 134 B Document is jammed at the output tray . .
Troubleshooting Paper Jams d B Always remove the remaining paper from the paper tray and straighten the stack when you are adding new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams. Paper is jammed in the multipurpose tray If the Touchscreen displays Jam MP Tray, follow these steps: a b B 1 Remove the paper from the MP tray. Remove any jammed paper from in and around the MP tray.
Paper is jammed in the Paper Tray 1 or Tray 2 b Use both hands to slowly pull out the jammed paper. B If the Touchscreen displays Jam Tray1 or Jam Tray2, follow these steps: a Pull the paper tray completely out of the machine. For Jam Tray1: NOTE Pulling the jammed paper downward allows you to remove the paper more easily. For Jam Tray2: 136 c Make sure the paper is below the maximum paper mark ( ) in the paper tray.
Troubleshooting Paper is jammed at the back of the machine If the Touchscreen displays Jam Rear, follow these steps: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. b Open the back cover. WARNING B HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts.
c Pull the blue tabs (1) at the left and right sides down to release the fuser cover (2). d Use both hands to gently pull the jammed paper out of the fuser unit. e Close the fuser cover (2). 1 3 1 2 3 NOTE If the envelope levers (3) inside the back cover are pulled down to the envelope position, lift these levers to the original position before pulling the blue tabs (1) down.
Troubleshooting Paper is jammed inside the machine b Hold the blue handle of the drum unit. Pull the drum unit out until it stops. B If the Touchscreen displays Jam Inside, follow these steps: a Press the front cover release button and pull open the front cover.
c Turn the blue lock lever (1) at the left of the machine counterclockwise to the release position. Holding the blue handles of the drum unit, lift the front of the drum unit and remove it from the machine. 2 1 140 IMPORTANT • We recommend that you place the drum unit on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
Troubleshooting d Pull out the jammed paper slowly. f Gently slide the drum unit into the machine until it stops at the blue lock lever. 2 1 2 e Make sure the blue lock lever (1) is in the release position as shown in the illustration. Turn the blue lock lever (1) clockwise to the lock position.
h Push the drum unit in until it stops. Paper is jammed underneath the paper tray If the Touchscreen displays Jam 2-sided, follow these steps: i Close the front cover of the machine. NOTE If you turn off the machine while Jam Inside is on the Touchscreen, the machine will print incomplete data from your computer when it is turned on. Before you turn on the machine, delete the job from your computer’s print spooler.
Troubleshooting d If paper is not caught inside the machine, check underneath the paper tray. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts. e If the paper is not caught in the paper tray, open the back cover. f Use both hands to gently pull the jammed paper out of the back of the machine. B g Close the back cover until it locks in the closed position.
If you are having difficulty with your machine IMPORTANT • For technical help, you must call Brother customer service or your local Brother dealer. • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can correct most problems yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit http://solutions.brother.com/. Printing difficulties Difficulty No printout.
Troubleshooting Printing difficulties (continued) Difficulty Suggestions The headers or footers appear when the document is displayed on the screen but they are not on the printed page. There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this (see Unscannable and unprintable areas on page 29). The machine prints unexpectedly or it prints garbage. Press to cancel print jobs.
Printing received faxes Difficulty Condensed print Horizontal streaks Suggestions Usually this is caused by a poor telephone connection. Make a copy; if your copy looks good, you probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again. Top and bottom sentences are cut off Missing lines Vertical black lines when receiving The corona wires for printing may be dirty.
Troubleshooting Receiving Faxes (continued) Difficulty Suggestions Cannot receive a fax. Make sure the machine is in the correct Receive Mode. This is determined by the external devices and telephone subscriber services you have on the same line as the Brother machine (see Receive Mode settings on page 46). (continued) If you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes, you should select Fax mode.
Receiving Faxes (continued) Difficulty Suggestions Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly (see Connecting an external TAD on page 54). (continued) 1 Connect the external TAD as shown in the illustration, see page 54. 2 Set your answering machine to answer in one or two rings. 3 Record the outgoing message on your answering machine.
Troubleshooting Sending faxes (continued) Difficulty Suggestions Transmission Verification Report says RESULT:ERROR. There may be temporary noise or static on the line. Try sending the fax again. If you are sending a PC-FAX message and get RESULT:ERROR on the Transmission Verification Report, your machine may be out of memory.
Copying difficulties (continued) Difficulty Suggestions Copies are blank. Make sure you are loading the document correctly (see Using the automatic document feeder (ADF) on page 38 or Using the scanner glass on page 39). Scanning difficulties Difficulty Suggestions TWAIN or WIA errors appear when starting to scan. (Windows®) Make sure the Brother TWAIN or WIA driver is selected as the primary source in your scanning application.
Troubleshooting Network difficulties Difficulty Suggestions Cannot print and scan over a network after completing the software installation. When the Cannot print to the networked printer. screen appears, follow the onscreen instructions. The network scanning feature does not work. (Windows® and Macintosh) If the problem is not solved, see Software and Network User's Guide. The network scanning feature may not work due to the firewall settings. Change or disable the firewall settings.
Other difficulties Difficulty Suggestions The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine’s internal safety mechanisms. Press and hold down to turn off the machine and unplug the power cord. Wait for ten minutes, then plug in the power cord and press to turn on the machine. If the problem is not solved and you are using a power breaker, disconnect it to make sure it is not the problem.
Troubleshooting Setting Dial Tone detection When you send a fax automatically, by default your machine will wait for a fixed amount of time before it starts to dial the number. By changing the Dial Tone setting to Detection you can make your machine dial as soon as it detects a dial tone. This setting can save a small amount of time when sending a fax to many different numbers. If you change the setting and start having problems with dialling you should change back to the default No Detection setting.
Improving the print quality If you have a print quality problem, print a test page first ( B , All Settings, Printer, Print Options, Test Print). If the printout looks good, the problem is probably not the machine. Check the interface cable connections and try printing a different document. If the printout or test page printed from the machine has a quality problem, check the following steps first. And then, if you still have a print quality problem, check the chart below and follow the recommendations.
Troubleshooting Examples of poor print quality Recommendation Perform the calibration using the Touchscreen or the printer driver (see Colour Calibration on page 119). ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Examples of poor print quality Recommendation Wipe the scanner glass strip with a dry lint free soft cloth (see Cleaning the scanner glass on page 104). ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Troubleshooting Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789.
Examples of poor print quality Recommendation Identify the colour causing the problem and put in a new toner cartridge (see Replacing the toner cartridges on page 79). ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Troubleshooting Examples of poor print quality Recommendation Make sure the machine is on a solid level surface. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789.
Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Troubleshooting Recommendation Make sure the envelope levers inside the back cover are pulled down to the envelope position when you print envelopes (see Loading paper in the multi-purpose tray (MP tray) on page 24). EFGHIJKLMN ABCDEFG Examples of poor print quality NOTE When you have finished printing, open the back cover and reset the two grey levers back to their original positions (1) by lifting them up until they stop.
Machine Information Checking the Serial Number B The following reset functions are available: B Press b c Press All Settings. d e f Press Machine Info.. g . 2 Network You can reset the internal print server back to the factory settings by resetting only the network information (such as the password and IP address). Swipe up or down, or press a or b to display Machine Info.. 3 Address Book & Fax Press Serial No..
Troubleshooting 5 Factory Reset This operation resets all the machine's settings back to factory default. Factory Reset takes more time than All Settings. Brother strongly recommends you perform this operation when you dispose of the machine. NOTE Unplug the interface cable before you choose Network, All Settings or Factory Reset. How to reset the machine a Press b c Press All Settings. d e Press Initial Setup. f g Press Reset. h Do one of the following; B .
C Settings and features tables Using the Settings Tables Press the Touchscreen and Touchpanel buttons to choose the settings and options you want to set as they are displayed on the Touchscreen. See the step-by-step Settings Tables and Features Tables for all the available choices for each setting and feature. You can use these tables to quickly set up your preferred settings in the machine.
Settings and features tables Settings Tables C The Settings tables will help you understand the menu settings and options that are found in the machine’s programs. The factory settings are shown in Bold with an asterisk. (Settings) Level 1 C Level 2 Level 3 Options Descriptions Add the date and time on the Touchscreen and in headings of faxes you send. Date — — Time — — Auto Daylight — On* (Date & Time) Off Time Zone — UTCXXX:XX See Toner on page 212.
Level 1 Level 2 Level 3 Options Descriptions Tray Setting Paper Type MP Tray Thin Set the type of paper in the paper tray. 30 Set the size of paper in the paper tray. 30 Plain Paper* See Page Thick Thicker Recycled Paper Bond Paper Label Envelope Env. Thin Env. Thick Glossy Paper Tray #1 Thin Plain Paper* Recycled Paper Paper Size Tray #2 Thin (This menu only appears if you installed Tray 2.
Settings and features tables Level 1 Level 2 Level 3 Options Descriptions Tray Setting Paper Size Tray #1 A4* (continued) Set the size of paper in the paper tray. 30 (continued) Set the size of paper in the paper tray. 30 Letter See Page B5(JIS) A5 A5(Long Edge) A6 Executive Legal Folio Tray #2 A4* (This menu only appears if you installed Tray 2.
Level 1 Level 2 Level 3 Options Descriptions Tray Setting Tray Use: Copy — Tray#1 Only Choose the tray that will be used for Copy, Fax or Print mode. (continued) Tray#2 Only See Page 31 MP Only MP>T1>T2* MP>T2>T1 T1>T2>MP T2>T1>MP (Tray#2 Only and T2 appear only if you installed Tray 2.) Tray Use: Fax — 31 Tray#1 Only Tray#2 Only MP Only MP>T1>T2 MP>T2>T1 T1>T2>MP* T2>T1>MP (Tray#2 Only and T2 appear only if you installed Tray 2.
Settings and features tables All Settings C Level 1 Level 2 Level 3 Level 4 Options Descriptions General Setup Tray Setting Paper Type MP Tray Thin Set the type of paper in the paper tray. Plain Paper* See Page 30 Thick Thicker Recycled Paper Bond Paper Label Envelope Env. Thin Env. Thick Glossy Paper Tray #1 Thin Plain Paper* Recycled Paper Tray #2 Thin Plain Paper* Recycled Paper Advanced User's Guide The factory settings are shown in Bold with an asterisk.
Level 1 Level 2 Level 3 Level 4 Options Descriptions General Setup Tray Setting Paper Size MP Tray A4* Set the size of paper in the paper tray. (continued) (continued) Letter B5(JIS) B5(ISO) A5 A5(Long Edge) A6 Executive Legal Folio 3"x5" Com-10 Monarch C5 DL Tray #1 A4* Letter B5(JIS) A5 A5(Long Edge) A6 Executive Legal Folio Tray #2 A4* Letter B5(JIS) A5 Executive Legal Folio Advanced User's Guide The factory settings are shown in Bold with an asterisk.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions General Setup Tray Setting Check Size — On* 30 (continued) (continued) Choose whether to display the message to check that the size of the paper in the machine matches and the machine's Paper Size setting. Choose the tray that will be used for Copy, Fax or Print mode.
Level 1 Level 2 Level 3 Level 4 Options Descriptions General Setup Volume Ring — Off Adjust the ring volume. 21 Adjust the beeper volume. 21 Adjust the speaker volume. 21 Low (continued) See Page Med* High Beep — Off Low* Med High Speaker — Off Low Med* High LCD Settings Backlight — Light* Med Adjust the brightness of the Touchscreen backlight. See .
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page General Setup Ecology Quiet Mode — On Decrease printing noise. See (continued) Off* (continued) If your machine has been set to Quiet Mode On, you cannot set Toner Save to On. Setting Lock Shortcut Settings . (Choose shortcut button.) Set Password — Verify: Stop unauthorized users from changing the machine’s settings. Lock OffOn — — Edit Shortcut Name — — Change the shortcut name.
Level 1 Level 2 Level 3 Level 4 Options Descriptions Fax Setup Receive Receive Mode — Fax* Choose the receive mode that best suits your needs. 43 Set the number of rings before the machine answers in Fax or Fax/Tel mode. 46 Set the length of the fast double-ring time in Fax/Tel mode. 46 View faxes you receive on the Touchscreen. 48 Receive fax messages automatically when you answer a call and hear fax tones.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Fax Setup Receive Memory Receive — Off* Set the machine to forward fax messages, to store incoming faxes in the memory (so you can retrieve them while you are away from your machine).
Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Fax Report Setting Journal Period Journal Period Off Set the interval for automatic printing of the Fax Journal. See (continued) (continued) Every 50 Faxes* Every 6 Hours Every 12 Hours Every 24 Hours Every 2 Days Every 7 Days Time — Day Every Monday* If you select other than Off or Every 50 Faxes, you can set the time for the option. If you select Every 7 Days, you can also set the day of the week.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Fax Remaining Jobs — — — Check which scheduled jobs are in the memory and cancel selected jobs. See Miscellaneous BT Call Sign — On Used with BT Call Sign. (continued) Off* . (U.K. only) Advanced User's Guide The factory settings are shown in Bold with an asterisk.
Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Printer Emulation — — Auto* Choose the emulation mode. See HP LaserJet BR-Script 3 Print Options 2-sided Internal Font — Test Print — — Print a test page. — — Off* Enable or disable 2-sided printing and choose long edge or short edge.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network Wired LAN TCP/IP BOOT Method — Auto* Choose the BOOT method that best suits your needs. Static RARP BOOTP DHCP (IP Boot Tries) 3* [00000-32767] Specify the number of attempts the machine will try to obtain an IP address when the BOOT Method is set to any setting except Static. IP Address — [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. Subnet Mask — [000-255].
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network Wired LAN TCP/IP DNS Server Primary (continued) (continued) (continued) [000-255]. [000-255]. [000-255]. [000-255] Secondary [000-255]. [000-255]. [000-255]. [000-255] Specify the IP address of the primary or secondary DNS server. — On* APIPA Off IPv6 — On Off* Ethernet — — Auto* 100B-FD Automatically allocate the IP address from the link-local address range. Enable or disable the IPv6 protocol.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network WLAN TCP/IP BOOT Method — Auto* Choose the BOOT method that best suits your needs. (continued) Static RARP BOOTP DHCP (IP Boot Tries) — IP Address — [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. Subnet Mask — [000-255]. [000-255]. [000-255]. [000-255] Enter the Subnet mask. Gateway — [000-255]. [000-255]. [000-255]. [000-255] Enter the Gateway address.
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network WLAN TCP/IP DNS Server Primary (continued) (continued) (continued) [000-255]. [000-255]. [000-255]. [000-255] Secondary [000-255]. [000-255]. [000-255]. [000-255] Specify the IP address of the primary or secondary DNS server. — On* APIPA Off IPv6 — On Off* Enable or disable the IPv6 protocol. If you want to use the IPv6 protocol, visit http://solutions. brother.com/ for more information.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network WLAN Status — Active(11b) (continued) (continued) WLAN Status You can see the current wireless network status. Active(11g) Active(11n) Wired LAN Active WLAN Off AOSS Active Connection Failed Signal — Strong Medium Weak You can see the current wireless network signal strength. None SSID — — You can see the current SSID. Comm. Mode — Ad-hoc You can see the current Communication Mode.
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network Wi-Fi Direct Manual — — — You can manually configure your Wi-Fi Direct network settings. Group Owner — — On Set your machine as the Group Owner. Device Information Device Name — — You can see the device name of your machine. SSID — (My SSID) View the SSID of the Group Owner.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network NFC — — — On* You can use card authentication by touching the IC card to the NFC Reader on the control panel. Off (continued) E-mail/IFAX (MFC-L8650CDW is supported only after IFAX is downloaded) Mail Address — — — Enter the mail address (up to 60 characters). Setup Server SMTP Server [000-255]. [000-255]. [000-255].
Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network E-mail/IFAX POP3/IMAP4 (MFC-L8650CDW is supported only after IFAX is downloaded) Mailbox Password — (continued) Setup Server Enter the password to log in to the POP3 or IMAP4 server (up to 32 characters). Select Folder Default(Inbox)* Choose the mail folder. If you choose Specified, enter the folder name (up to 60 characters). SSL/TLS None* (continued) (continued) (continued) Specified SSL TLS Verify Cert.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network E-mail/IFAX Notification — On (continued) (MFC-L8650CDW is supported only after IFAX is downloaded) Setup Mail RX Receive notification messages. (continued) MDN (continued) Setup Mail TX Off* Sender Subject — Internet Fax Job* Display the subject that is attached to the Internet Fax data. Size Limit — On Limit the size of E-mail documents.
Level 1 Level 2 Level 3 Options Descriptions See Page Print Reports XMIT Verify View on LCD — See Print Report — Display and print a Transmission Verification Report for your last transmission. Address Book — — List names and numbers stored in the Address Book. Fax Journal — — List information about your last 200 incoming and outgoing faxes. (TX means Transmit. RX means Receive.) User Settings — — List your settings. Printer Settings — — List your Printer settings.
Settings and features tables Level 1 Level 2 Level 3 Options Descriptions Machine Info. Serial No. — — Check the serial number of your machine. 162 Firmware Version Main Version — 162 Sub1 Version — Check the firmware version of your machine. Sub2 Version — Sub4 Version — Total Colour Page Counter Black and White Fax/List Check the number of total colour or monochrome pages the machine has printed during its life. See Page See .
Level 1 Level 2 Level 3 Options Descriptions Initial Setup Date & Time Date — Time — Add the date and time on the Touchscreen and in the headings of faxes you send. Auto Daylight On* Off Station ID Tone/Pulse Change to Daylight Saving Time automatically. Time Zone UTCXXX:XX Set the time zone for your country. Fax — Tel — Name — Set up your name and fax number to appear on each page you fax. — Tone* Choose the dialling mode.
Settings and features tables Level 1 Level 2 Level 3 Options Descriptions See Page Initial Setup Local Language — (Choose your language) Allow you to change the Touchscreen language for your country. See (continued) (in Eastern Europe) . Advanced User's Guide Quick Setup Guide The factory settings are shown in Bold with an asterisk.
Features Tables C Fax (When Fax Preview is Off) C Fax Level 1 Level 2 Level 3 Options Descriptions Redial/Pause — — — Redial the last number called. When you are entering a fax or telephone number on the Touchpanel, Redial changes to Pause on the Touchscreen. Press Pause if you need a delay while dialing numbers, such as access codes and credit card numbers. You can also store a pause when you set up addresses.
Settings and features tables Level 1 Level 2 Level 3 Options Descriptions Address Book — Apply — Start sending a fax using the address book. 59 and see . Outgoing Call Edit Add to Address Book Choose a number from the Outgoing Call history and then send a fax to it, add it to Address Book, or delete it. See (continued) Call History Delete Apply — Fax Start — — — Send a fax. Options Fax Resolution — Standard* Set the resolution for outgoing faxes. Fine See Page . — See . S.
Level 1 Level 2 Level 3 Options Descriptions Options Coverpage Setup Coverpage Setup On Automatically send a cover page you programmed. Coverpage Note 1.Comment Off (continued) Off* See Page See . 2.Please Call 3.Urgent 4.Confidential 5. 6. Overseas Mode Total Pages — — On Off* Glass Scan Size — Letter A4* Legal/Folio (MFC-L8850CDW and MFC-L9550CDW) Set New Default — Fax Resolution Contrast If you are having difficulty sending faxes overseas, set this to On.
Settings and features tables Level 1 Level 2 Level 3 Options Descriptions Save as Shortcut — — Address Register the current settings as a shortcut. Fax Resolution See Page See . 2-sided Fax Contrast Broadcasting Real Time TX Coverpage Setup Overseas Mode Glass Scan Size Advanced User's Guide The factory settings are shown in Bold with an asterisk.
Fax (When Fax Preview is On) C Fax Level 1 Level 2 Level 3 Options Sending Faxes See Fax (When Fax Preview is Off) on page 192. Received Faxes Print/Delete Print All(New Faxes) — Print the new received faxes. Print All(Old Faxes) — Print the old received faxes. Delete All(New Faxes) — Delete the new received faxes. Delete All(Old Faxes) — Delete the old received faxes. Address Book See Fax (When Fax Preview is Off) on page 192.
Settings and features tables Copy C Copy Level 1 Level 2 Level 3 Options Descriptions Mono Start — — — Make a monochrome copy. Colour Start — — — Make a colour copy. Receipt — — — Choose the desired settings from the preset items. Quality — Auto* Choose the Copy resolution for your type of document. Normal See Page — 62 2in1(ID) 2in1 2-sided(12) 2-sided(22) Paper Save Options Text See .
Level 1 Level 2 Level 3 Options Descriptions See Page Options Enlarge/Reduce Custom(25-400%) — (continued) You can choose the enlargement or reduction ratio for the next copy. See (continued) Density — Adjust the Density for copies. -2 -1 0 * When you choose 2in1(ID) from the preset items, the default setting is +1. +1 +2 Contrast — Adjust the contrast for copies. -2 -1 0 * +1 +2 Stack/Sort — Choose to stack or sort multiple copies.
Settings and features tables Level 1 Level 2 Level 3 Options Colour Adjust Green (continued) (continued) Options Descriptions See Page Adjust the green colour for copies. See . -2 -1 0 * +1 +2 Adjust the blue colour for copies. Blue -2 -1 0 * +1 +2 2-sided Copy — Off* 2-sided2-sided 1-sided2-sided Long Edge Flip Enable or disable 2-sided copying and choose long edge or short edge.
Level 1 Level 2 Level 3 Options Descriptions See Page Options Tray Use — Tray#1 Only Choose the tray that will be used for Copy mode. See (continued) Tray#2 Only MP Only MP>T1>T2* MP>T2>T1 T1>T2>MP T2>T1>MP (Tray#2 Only and T2 appear only if you installed Tray 2.) Remove Background Colour — Off* Low Medium Change the amount of background colour that is removed.
Settings and features tables Scan C Scan Level 1 Level 2 Level 3 Options to OCR (PC Select) Options See Options (to OCR) on page 203. Save as Shortcut (PC Select) Add the current settings as a shortcut. Start — Start scanning. Options See Options (to File, to Image and to E-mail) on page 204. Save as Shortcut (PC Select) Add the current settings as a shortcut. Start — Start scanning. Options See Options (to File, to Image and to E-mail) on page 204.
Level 1 Level 2 Level 3 Options Descriptions See Page to E-mail Server Address Book — — Choose the address of the recipient from the address book. See Manual — — Manually enter the address of the recipient. OK Options See Options (to E-mail Server) on page 208. Save as Shortcut Address (MFC-L8650CDW is supported only after IFAX is downloaded) 2-sided Scan Add the current settings as a shortcut.
Settings and features tables Options (to OCR) C Level 1 Level 2 Options Descriptions See Page Options 2-sided Scan Off* Choose the 2-sided scan mode. See 2-sided Scan: Long Edge . 2-sided Scan: Short Edge Scan Settings Set at Device Set from Computer* Scan Type Colour (Appears when Scan Settings is set to Set at Device.) Grey Resolution 100 dpi (Appears when Scan Settings is set to Set at Device.) 200 dpi* To change settings using the Touchscreen, choose Set at Device.
Options (to File, to Image and to E-mail) C Level 1 Level 2 Options Descriptions See Page Options 2-sided Scan Off* Choose the 2-sided scan mode. See 2-sided Scan: Long Edge 2-sided Scan: Short Edge Scan Settings Set at Device Set from Computer* Scan Type Colour* (Appears when Scan Settings is set to Set at Device.) Grey Resolution 100 dpi (Appears when Scan Settings is set to Set at Device.) 200 dpi* To change settings using the Touchscreen, choose Set at Device.
Settings and features tables Options (to USB) C Level 1 Level 2 Options Descriptions See Page Options 2-sided Scan Off* Choose the 2-sided scan mode. See 2-sided Scan: Long Edge . 2-sided Scan: Short Edge Scan Type Colour* Grey Choose the scan type for your document. Black and White Resolution (When you select Colour in Scan Type) 100 dpi Choose the scan resolution for your document.
Level 1 Level 2 Options Descriptions See Page Options File Type (When you select Colour or Grey in Scan Type) Choose the file format for your document. See (continued) PDF* JPEG PDF/A Secure PDF Signed PDF XPS (When you select Black and White in Scan Type) PDF* PDF/A Secure PDF Signed PDF TIFF Glass Scan Size A4* Letter Legal/Folio To scan a Letter, Legal or Folio size document, you must change the Glass Scan Size setting.
Settings and features tables Level 1 Level 2 Options Descriptions See Page Options Set New Default 2-sided Scan Save your scan settings as the default settings. See (continued) Scan Type . Resolution File Type Glass Scan Size File Size Remove Background Colour Factory Reset Yes No Restore all the scan settings you changed back to the factory settings. Software and Network User's Guide The factory settings are shown in Bold with an asterisk.
Options (to E-mail Server) C Level 1 Level 2 Options Descriptions See Page Options 2-sided Scan Off* Choose the 2-sided scan mode. See 2-sided Scan: Long Edge 2-sided Scan: Short Edge Scan Type Colour* Grey Choose the scan type for your document.
Settings and features tables Level 1 Level 2 Options Descriptions See Page Options File Type (When you select Colour or Grey in Scan Type) Choose the file format for your document. See (continued) . PDF* JPEG PDF/A Secure PDF Signed PDF XPS (When you select Black and White in Scan Type) PDF* PDF/A Secure PDF Signed PDF TIFF Glass Scan Size A4* Letter Legal/Folio To scan a Letter, Legal or Folio size document, you must change the Glass Scan Size setting.
Options (to FTP/SFTP and to Network) C Level 1 Level 2 Options Descriptions See Page Options 2-sided Scan Off* Choose the 2-sided scan mode. See 2-sided Scan: Long Edge 2-sided Scan: Short Edge Scan Type Colour* Grey Choose the scan type for your document.
Settings and features tables Level 1 Level 2 Options Descriptions See Page Options File Type (When you select Colour or Grey in Scan Type) Choose the scan resolution and file format for your document. See (continued) PDF* . JPEG PDF/A Secure PDF Signed PDF XPS (When you select Black and White in Scan Type) PDF* PDF/A Secure PDF Signed PDF TIFF Glass Scan Size A4* Letter Legal/Folio To scan a Letter, Legal or Folio size document, you must change the Glass Scan Size setting.
Toner C Level 1 Level 2 Options Descriptions See Page Toner Life — — View the approximate remaining toner life for each colour. See Test Print — — Print the Test Print page. Calibration Calibrate Yes Adjust the colour density or reset calibration to the factory settings. 119 Adjust the print position of each colour automatically. 120 No Reset . Yes No Registration — Yes No Advanced User's Guide The factory settings are shown in Bold with an asterisk.
Settings and features tables Shortcuts C Level 1 Level 2 Level 3 Options Descriptions Add Shortcut Copy Receipt See Copy on page 197. Choose the desired settings from the preset items. 13 Address — Store fax numbers, so you can dial by pressing this shortcut. 14 Fax Resolution Standard Set the resolution for outgoing faxes. 14 Choose the 2-sided fax scan mode. 14 Change the lightness or darkness of faxes you send. 14 You can send the same fax message to more than one fax number.
Level 1 Level 2 Level 3 Options Descriptions Add Shortcut Fax Glass Scan Size Letter Adjust the scan area of the scanner glass to the size of the document. 14 (continued) A4 (continued) See Page Legal/Folio (MFC-L8850CDW and MFC-L9550CDW) Scan to File (PC Select) Scan a black & white or a colour document into your computer. 15 to OCR (PC Select) Convert your text document to an editable text file. 15 to Image (PC Select) Scan a colour picture into your graphics application.
Settings and features tables Level 1 Level 2 Level 3 Options Descriptions Add Shortcut Web Skydrive® — Connect the Brother machine to an Internet service. (continued) Box — Picasa Web Albums™ — Google Drive™ — — ® Flickr Facebook — ® — Evernote Dropbox Apps — NoteScan — Outline&Scan — Outline&Copy — See Page 16 Web services may have been added and/or service names may have been changed by the provider since this document was published.
Web (More1 screen) C Level 1 Level 2 Options Descriptions See Page Skydrive® — — Connect the Brother machine to an Internet service. See Box — — Picasa Web Albums™ — — Google Drive™ — — Flickr — — Facebook — — Evernote® — — Dropbox — — ® . Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
Settings and features tables USB (More2 screen) C Level 1 Level 2 Level 3 Scan to USB See to USB on page 201 Direct Print (Select File) Print Settings Level 4 Options Descriptions See Page See Paper Type Thin Plain Paper* (No. of Prints (001-999)) Thick . Set the print media type when printing directly from the USB flash drive. 65 Set the paper size when printing directly from the USB flash drive. 65 Thicker Recycled Paper Bond Paper Label Envelope Env. Thin Env.
Level 1 Level 2 Level 3 Level 4 Options Descriptions Direct Print (Select File) Print Settings Multiple Page 1in1* Set the page layout when printing multiple pages directly from the USB flash drive. 65 Set the page orientation when printing directly from the USB flash drive. 65 Choose the 2-sided print format when printing directly from the USB flash drive. 65 Enable or disable page collation when printing directly from the USB flash drive.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions Direct Print Index Print — — — Print a thumbnail page. 65 (continued) DefaultSettings Paper Type — Thin Set the default media type when printing directly from the USB flash drive. 67 Set the default paper size when printing directly from the USB flash drive. 67 Plain Paper* Thick See Page Thicker Recycled Paper Bond Paper Label Envelope Env. Thin Env.
Level 1 Level 2 Level 3 Level 4 Options Descriptions Direct Print DefaultSettings Multiple Page — 1in1* Set the default page style when printing multiple pages directly from the USB flash drive. 67 Set the default page orientation when printing directly from the USB flash drive. 67 Enable or disable the default page collation when printing directly from the USB flash drive. 67 Set the default print quality option when printing directly from the USB flash drive.
Settings and features tables Entering text C When you need to enter text into the machine the keyboard will appear on the Touchscreen. Press to cycle through letters, numbers and special characters. Press to cycle between upper and lower case letters. Inserting spaces To enter a space, press Space or c. Making corrections If you entered an incorrect character and want to change it, use the arrow buttons to move the cursor under the incorrect character. Press , and then enter the correct character.
D Specifications D General D Model MFC-L8650CDW Printer Type Laser Print Method Electrophotographic Laser Printer (single-pass) Memory Capacity MFC-L8850CDW Standard 256 MB Optional 1 slot: DDR2 SO-DIMM (144-pin) up to 256 MB 4.85 in. (123.2 mm) TFT Colour Touchscreen LCD 1 and Touchpanel LCD (liquid crystal display) 3.7 in. (93.4 mm) TFT Colour Touchscreen LCD 1 and Touchpanel Power Source 220 - 240 V AC 50/60 Hz Consumption 2 Power (Average) MFC-L9550CDW Peak Approx.
Specifications Model MFC-L8650CDW MFC-L8850CDW MFC-L9550CDW MFC-L8850CDW, MFC-L9550CDW D 530 mm 490 mm Weights (with supplies) 30.4 kg 526 mm 31.0 kg 1 Measured diagonally 2 USB connections to computer 3 Measured according to IEC 62301 Edition 2.0 4 Power consumption varies slightly depending on the usage environment or part wear.
Model Noise Level Sound Pressure Sound Power MFC-L8650CDW MFC-L8850CDW Printing LpAm = 55dB (A) LpAm = 56dB (A) Printing(Quiet Mode) LpAm = 52dB (A) LpAm = 53dB (A) Ready LpAm = 28 dB (A) Copying 1 2 LWAd = 6.73 B (A) LWAd = 6.71 B (A) MFC-L9550CDW (Colour) Copying 1 2 LWAd = 6.70 B (A) LWAd = 6.71 B (A) (Monochrome) Temperature Humidity Printing(Quiet Mode) LWAd = 6.40 B (A) LWAd = 6.36 B (A) Ready 1 2 LWAd = 4.
Specifications Document Size D D Model Document Size (1-sided) Document Size (2-sided) MFC-L8650CDW ADF Width 147.3 to 215.9 mm ADF Length 147.3 to 355.6 mm Scanner Glass Width Max. 215.9 mm Scanner Glass Length Max. 297.0 mm ADF Width 147.3 to 215.9 mm ADF Length 147.3 to 355.6 mm MFC-L8850CDW MFC-L9550CDW Max. 355.
Print media D Model Paper Input MFC-L8650CDW Paper Tray 1 (Standard) MFC-L8850CDW MFC-L9550CDW Paper Type Plain Paper, Thin Paper, Recycled Paper Paper Size A4, Letter, B5 (JIS), A5, A5 (Long Edge), A6, Executive, Legal, Folio Paper Weight 60 to 105 g/m2 Multipurpose tray (MP tray) Maximum Paper Capacity Up to 250 sheets of 80 g/m2 Plain Paper Paper Type Plain Paper, Thin Paper, Thick Paper, Thicker Paper, Recycled Paper, Bond Paper, Label, Envelope, Env.Thin, Env.
Specifications Fax D D Model MFC-L8650CDW Compatibility ITU-T Super Group 3 Coding System MH/MR/MMR/JBIG Modem Speed 33,600 bps (with Automatic Fallback) 2-sided Print Receiving Yes Automatic 2-sided Sending Yes (from ADF) Scanning Width Max. 208 mm Printing Width Max.
Copy D Model MFC-L8650CDW Copy Width Max. 210 mm Automatic 2-sided Copy Yes (from ADF) Multiple Copies Stacks or Sorts up to 99 pages Reduce/Enlarge 25% to 400% (in increments of 1%) Up to 1200 600 dpi Resolution First Copy Out Time 1 1 Monochrome Less than 18 seconds at 23 C / 230 V Colour Less than 20 seconds at 23 C / 230 V From Ready mode and standard tray.
Specifications Scanner D D Model MFC-L8650CDW Colour / Mono Yes / Yes TWAIN Compliant Yes (Windows® XP/ Windows Vista® / Windows® 7 / Windows® 8 / Mac OS X v10.7.5 / 10.8.x / 10.9.x 1) WIA Compliant Yes (Windows® XP / Windows Vista® / Windows® 7 / Windows® 8) ICA Compliant Yes (Mac OS X v10.7.5 / 10.8.x / 10.9.
Printer D Model MFC-L8650CDW Automatic 2-sided Print Yes Emulations PCL6, BR-Script3 (PostScript® 3™) Resolution 600 600 dpi 2400 dpi (2400 600) quality Print Speed (2-sided) Print Speed First Print Time 2 MFC-L9550CDW Monochrome Up to 14 sides/minute (Up to 7 sheets/minute) (A4 size) 1 Colour Up to 14 sides/minute (Up to 7 sheets/minute) (A4 size) 1 Monochrome Up to 28 pages/minute (A4 size) 1 Up to 30 pages/minute (A4 size) 1 Colour Up to 28 pages/minute (A4 size) 1 Up to 30 pag
Specifications Interfaces D D Model MFC-L8650CDW USB Hi-Speed USB 2.0 1 2 MFC-L8850CDW MFC-L9550CDW It is recommended you use a USB 2.0 cable (Type A/B) that is no more than 2.0 metres long. Ethernet 3 10BASE-T / 100BASE-TX Use a straight-through Category 5 (or greater) twisted-pair cable. Wireless LAN 3 IEEE 802.11b/g/n (Infrastructure mode/Ad-hoc mode) IEEE 802.11g (Wi-Fi Direct) 1 Your machine has a Hi-Speed USB 2.0 interface.
Network D NOTE For more information about the Network specifications, see Software and Network User's Guide. Model MFC-L8650CDW MFC-L8850CDW MFC-L9550CDW LAN You can connect your machine to a network for Network Printing, Network Scanning, PC-FAX Send, PC-FAX Receive (Windows® only) and Remote Setup 1. Also included is Brother BRAdmin Light 2 3 Network Management software.
Specifications Direct Print feature D D 1 Model MFC-L8650CDW MFC-L8850CDW MFC-L9550CDW Compatibility PDF version 1.7 1, JPEG, Exif + JPEG, PRN (created by Brother printer driver), TIFF (scanned by all Brother MFC or DCP models), XPS version 1.0 Interface USB direct interface PDF data including a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported.
Computer requirements Computer Platform & Operating System Version Windows® XP Home 1 4 Windows® XP Professional 1 4 Windows® XP Professional x64 Edition 1 4 Windows D PC Interface USB 2 10/100Base-TX Wireless (Ethernet) 802.
Specifications Supplies D D Model MFC-L8650CDW Toner In the Cartridge box MFC-L9550CDW Model Name Approx. 2,500 pages A4 or Letter page 1 Approx. 6,000 pages A4 or Letter page 1 — Approx. 1,500 pages A4 or Letter 1 Magenta page Approx. 6,000 pages A4 or Letter page 1 — Approx. 2,500 pages A4 or Letter page 1 — TN-321BK Approx. 1,500 pages A4 or Letter 1 Magenta page — TN-321C Black MFC-L8850CDW Cyan Yellow Standard Black Cyan TN-321M Yellow High Yield TN-321Y Approx.
Important information for the toner cartridge life Colour/Mono setting on the printer driver D D Users can change the Colour/Mono settings on the printer driver as follows: Auto The machine checks the content of the document for colour. If colour is detected anywhere in the document, it will print the whole of the document using the colour cartridges. In other words, it will mix some of the toners to help achieve every shade detected in the document, increasing the density of toner applied to the page.
Specifications There are two messages that indicate when the toner nears or reaches its life end: Toner Low and Replace Toner. D Toner Low is displayed on the LCD when the number of dots or rotations of the developer roller nears its maximum count: Replace Toner is displayed on the LCD when the number of dots or rotations of the developer roller reaches its maximum count.
E Index A D Address Book changing ...............................................61 setting up ..............................................60 using .....................................................59 ADF (automatic document feeder) using .....................................................38 Answering machine (TAD) connecting .............................................54 Apple Macintosh See Software and Network User's Guide. Automatic Fax Receive ..........................................
F M Fax codes changing ...............................................58 Remote Activation Code .......................57 Remote Deactivation Code ...................57 Fax, stand-alone receiving Fax Detect .........................................47 from extension telephone ........... 56, 57 Ring Delay, setting .............................46 telephone line interference ..............153 sending .................................................40 telephone line interference ..............
P R Paper .......................................................33 how to load ............................................22 in multi-purpose tray (MP tray) ...........24 in paper tray .......................................22 recommended ................................ 33, 34 size ................................................. 30, 33 tray capacity ..........................................34 type ................................................ 30, 33 Pause .........................................
T W TAD (telephone answering device), external ....................................................45 connecting ............................................54 recording OGM .....................................55 Tel/R ................................................. 56, 57 Telephone line connections ...........................................54 difficulties ............................................146 interference .........................................153 multi-line (PBX) ........................
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