Basic User’s Guide MFC-L8600CDW MFC-L8850CDW MFC-L9550CDW Not all models are available in all countries. In USA: Visit the Brother Solutions Center at http://solutions.brother.com/ and click Manuals on your model’s page to download other manuals.
If you must contact Customer Service Complete the following information for future reference: Model Number: MFC-L8600CDW / MFC-L8850CDW / MFC-L9550CDW (Circle your model number) Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.
Brother numbers IMPORTANT For technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product.
For Customer Service In USA: http://www.brother-usa.com/support (Self-Service/Email/Chat) 1-877-BROTHER (1-877-276-8437) 1-901-379-1215 (assistance via fax) 1-877-268-9575 (test your fax sending and fax receiving operations) In Canada: http://www.brother.ca/support (Self-Service Videos/Email/Chat/Facebook/Twitter Help) Service Center Locator (USA only) For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit http://www.brother-usa.com/service/.
Order information Description Item TN-331BK (Approx. 2,500 pages) 1 2 3 Toner Cartridge TN-336BK (Approx. 4,000 pages) 1 2 4 TN-339BK (Approx. 6,000 pages) 1 2 5 TN-331C (Approx. 1,500 pages) 1 2 3 Toner Cartridge TN-336C (Approx. 3500 pages) 1 2 4 TN-339C (Approx. 6,000 pages) 1 2 5 TN-331M (Approx. 1,500 pages) 1 2 3 Toner Cartridge TN-336M (Approx. 3,500 pages) 1 2 4 TN-339M (Approx. 6,000 pages) 1 2 5 TN-331Y (Approx.
Notice - Disclaimer of Warranties (USA and Canada) BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE.
User’s Guides and where do I find them? Which Guide? What’s in it? Where is it? Product Safety Guide Read this Guide first. Read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. Printed / In the Box Quick Setup Guide Follow the instructions for setting up your machine and installing the drivers and software for the operating system and connection type you are using.
Table of Contents (Basic User’s Guide) 1 General information 1 Using the documentation .......................................................................................1 Symbols and conventions used in the documentation ....................................1 Accessing Brother Utilities (Windows®) .................................................................2 Accessing the Advanced User's Guide, and Software and Network User's Guide ......3 Viewing Documentation ..................................
3 Loading documents 39 How to load documents ....................................................................................... 39 Using the automatic document feeder (ADF) ................................................ 39 Using the scanner glass ................................................................................ 40 4 Sending a fax 41 How to send a fax ................................................................................................ 41 Stop faxing...................
8 Dialing and storing numbers 62 How to dial ...........................................................................................................62 Manual dialing ...............................................................................................62 Dialing from the Address Book ......................................................................62 LDAP search .................................................................................................62 Fax redial ...............
B Troubleshooting 109 Identifying the problem ...................................................................................... 109 Error and maintenance messages..................................................................... 111 Transferring your faxes or Fax Journal report ............................................. 120 Document Jams................................................................................................. 122 Document is jammed in the top of the ADF unit ...........
Table of Contents (Advanced User’s Guide) You can view the Advanced User's Guide: In USA: Brother Solutions Center at http://solutions.brother.com/ In Other Countries: (Windows®)CD-ROM / In the Box (Macintosh)Brother Solutions Center at http://solutions.brother.com/ The Advanced User’s Guide explains the following features and operations.
1 General information Using the documentation 1 The following symbols and conventions are used throughout the documentation. WARNING WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries. Bold Bold style identifies the dial pad numbers of the Touchpanel or on the computer screen. Italics Italicized style emphasizes an important point or refers you to a related topic.
Chapter 1 Accessing Brother Utilities (Windows®) Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your device. a (Windows® 7 / Windows Vista® / Windows® XP) Click (Start) menu, select All Programs > Brother > Brother Utilities (Windows® 8) Tap or click (Brother Utilities) either on the Start screen or the desktop. (Windows® 8.
General information Accessing the Advanced User's Guide, and Software and Network User's Guide If you have not installed the software, you can find the documentation on the CD-ROM by following these steps: a NOTE 1 This Basic User's Guide does not contain all the information about the machine such as how to use the advanced features for Fax, Copy, Printer, Scanner, PC-FAX and Network.
Chapter 1 Viewing Documentation (Macintosh) You can view and download User's Guides from the Brother Solutions Center at: http://solutions.brother.com/. Click Manuals on your model’s page to download the documentation. 1 How to find Scanning instructions There are several ways you can scan documents.
General information How to find Network setup instructions Your machine can be connected to a wireless or wired network. How to access Guides for Advanced Features Basic setup instructions: (see Quick Setup Guide.) You can view and download these Guides from the Brother Solutions Center at: Connection to a wireless access point or router supports Wi-Fi Protected Setup™ or AOSS™: (see Software and Network User's Guide.) http://solutions.brother.
Chapter 1 Accessing Brother Support (Windows®) 1 You can find all the contacts you will need, such as web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers in Brother numbers on page i and on the CD-ROM. Click Brother Support on the Top Menu. The Brother Support screen appears. To access our website (http://www.brother.com/) click Brother Home Page.
General information Accessing Brother Support (Macintosh) 1 1 You can find all the contacts you will need, such as web support. Visit the Brother Solutions Center at http://solutions.brother.com/.
Chapter 1 Control panel overview 1 MFC-L8850CDW and MFC-L9550CDW have the same 4.85 in. Touchscreen LCD and Touchpanel. MFC-L8600CDW has a 3.7 in. Touchscreen LCD and Touchpanel. 1 2 NOTE The illustrations of the control panel in this chapter are based on MFC-L9550CDW. 1 NFC (Near Field Communication) Reader (MFC-L9550CDW) You can use card authentication by touching the IC card to the NFC Reader on the control panel. 8 2 Touchscreen LCD (Liquid Crystal Display) This is a Touchscreen LCD.
General information 1 3 4 5 3 Touchpanel: 4 Press Press to go back to the previous menu level. Cancel Press to cancel an operation. to turn on the machine. Press and hold down Home Press to return to the Home screen. The factory setting displays the date and time, but you can change the Home screen’s default setting (see Setting the Ready screen on page 14.) Power On/Off Back to turn off the machine.
Chapter 1 Touchscreen LCD 1 You can select three types of screens for the Home screen. When the Home screen is displayed, you can change the displayed screen by swiping left or right, or pressing d or c. The following screens display the machine's status when the machine is idle. Home screen 2 1 3 4 The Home screen displays the date and time and provides access to Fax, Copy, Scan, Wi-Fi setup, Toner levels, Setup and the Shortcuts screens.
General information NOTE 3 Swiping is a type of user operation on the Touchscreen that is performed by brushing your finger across the screen to display the next page or item. (Toner) 1 See the remaining toner life. Press to access the Toner menu. NOTE The indication of remaining toner life will vary depending on the types of documents printed and customer’s usage. 4 (Settings) Press to access the main settings (for more information, see Settings screen on page 13).
Chapter 1 8 Web 12 Warning icon Press to connect the Brother machine to an Internet service (for more information, see Web Connect Guide). 12 9 Apps Apps may have been added and/or app names may have been changed by the provider since this document was published (for more information, see Web Connect Guide). 10 USB Press to access the Direct Print and Scan to USB menus. 11 New Fax When Fax Preview is set to On, you can see how many new faxes you received into the memory.
General information Settings screen 1 The Touchscreen displays the machine's status when you press (Date & Time) 1 See the date and time. . You can check and access all the machine’s settings from the following screen. 1 2 4 Press to access the Date & Time menu. 5 Fax Preview See the Fax Preview status. Press to access the Fax Preview setting. 3 4 6 All Settings Press to access the full Settings menu. 5 7 Tray Setting See the selected paper size.
Chapter 1 Setting the Ready screen Set the Ready screen to either Home, More1 or More2. When the machine is idle or you press , the Touchscreen will return to the screen you set. 1 Basic Operations Press your finger on the Touchscreen to operate it. To display and access all the screen menus or options, swipe left, right, up, down, or press d c or a b to scroll through them. IMPORTANT a Press b c Press All Settings. d e Press General Setup.
General information f g Press LCD Settings. Press Backlight. Shortcut Settings 1 1 You can add the fax, copy, scan and Web Connect settings you use most frequently by setting them as your Shortcuts. Later you can recall and apply these settings quickly and easily. You can add up to 48 Shortcuts. Adding Copy Shortcuts 1 The following settings can be included in a copy Shortcut: h Press Med.
Chapter 1 g Swipe up or down, or press a or b to display the available settings, and then press the setting you want. h Swipe up or down, or press a or b to display the available options for the setting, and then press the option you want. Repeat steps g and h until you have selected all the settings for this Shortcut. i When you have finished changing the settings, press Save as Shortcut. j Read and confirm the displayed list of settings you selected, and then press OK.
General information k l m Read and confirm the displayed list of settings you selected, and then press OK. Enter a name for the Shortcut using the keyboard on the machine's Touchscreen. (To help you enter letters, see Entering text on page 210.) Press OK. Press OK to save your Shortcut. Adding Scan Shortcuts a Press b Press a tab from 1 to 8. c Press where you have not added a Shortcut. d e Press Scan. f Do one of the following: .
Chapter 1 g Do one of the following: l To enter an E-mail address manually, press Manual. Enter the E-mail address using the keyboard on the machine's Touchscreen. (To help you enter letters, see Entering text on page 210.) Press OK. To enter an E-mail address from the Address Book, press Address Book. Swipe up or down, or press a or b to display the E-mail address you want, and then press it. If you must make more changes, return to step i.
General information a Press b Press a tab from 1 to 8. c Press where you have not added a Shortcut. d e . Press Web. If information about the Internet connection is displayed, read the information and confirm it by pressing OK. Adding Apps Shortcuts 1 1 The settings for these services can be included in an Apps Shortcut: NoteScan Outline&Scan Outline&Copy NOTE Web services may have been added and/or service names may have been changed by the provider since this document was published.
Chapter 1 h g Press the app you want. To overwrite the Shortcut, press Yes. Go to step i. NOTE The apps that can be set vary depending on the selected service. i Read and confirm the displayed list of apps you selected, and then press OK. j Enter a name for the Shortcut using the keyboard on the machine's Touchscreen. (For help entering letters, see Entering text on page 210.) Press OK. k Press OK to save your Shortcut. Changing Shortcuts You can change the settings in a Shortcut.
General information Deleting Shortcuts 1 You can delete a Shortcut. a Press b Press a tab from 1 to 8 to display the Shortcut you want. c Press Set your Station ID Set the machine's Station ID if you want the date and time to appear on each fax you send. . . a Press b c Press All Settings. NOTE You can also press , All Settings Press the Shortcut. f Press Yes to confirm. Press Delete to delete the Shortcut that you chose in step d. Recalling Shortcuts 1 .
Chapter 1 NOTE • To enter numbers or special characters, press repeatedly until the character you want to enter appears, then press the character you want. • If you entered a character incorrectly and want to change it, press d or c c to move the cursor to the incorrect character, then press . • To enter a space, press Space. • For more details, see Entering text on page 210. k Press .
2 Loading paper Loading paper and print media 2 Printing on plain paper, thin paper or recycled paper from Tray 1 and Tray 2 2 2 The machine can feed paper from the standard paper tray, multi-purpose tray or optional lower tray. a Pull the paper tray completely out of the machine. When you load paper in the paper tray, note the following: If your application software supports paper size selection on the print menu, you can select it through the software.
Chapter 2 b While pressing the blue paper-guide release levers (1), slide the paper guides to fit the paper you are loading in the tray. Make sure the guides are firmly in the slots. d Load paper in the tray and make sure: The paper is below the maximum paper mark ( ) (1). Overfilling the paper tray will cause paper jams. The side to be printed on is face down. 1 The paper guides touch the sides of the paper so it will feed correctly.
Loading paper f Printing on plain paper, thin paper, recycled paper, bond paper or glossy paper from the MP tray Lift up the support flap (1) to prevent paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine. a Open the MP tray and lower it gently. b Pull out the MP tray support (1) and unfold the flap (2). 2 2 1 g Send the print job to the machine.
Chapter 2 c Load paper in the MP tray and make sure: d Lift up the support flap to prevent paper from sliding off the face-down output tray, or remove each page as soon as it comes out of the machine. e Send the print job to the machine. The paper stays under the maximum paper tab (1). The paper's leading edge (top of paper) is positioned between the and arrows (2). The side to be printed on must be face up with the leading edge (top of the paper) in first.
Loading paper Printing on thick paper, labels and envelopes from the MP tray b 2 When the back cover (face-up output tray) is pulled down, the machine has a straight paper path from the MP tray through to the back of the machine. Use this paper feed and output method when you want to print on thick paper, labels or envelopes. (For the recommended paper to use, see Acceptable paper and other print media on page 34 and Envelopes on page 37.
Chapter 2 d Pull out the MP tray support (1) and unfold the flap (2). e Load paper, labels or envelopes in the MP tray. Make sure: The number of envelopes in the MP tray does not exceed three. The paper, labels or envelopes stay under the maximum paper tab (1). The paper's leading edge (top of paper) is positioned between the and arrows (2). The side to be printed on must be face up.
Loading paper f Send the print job to the machine. NOTE • Remove each envelope as soon as it has been printed. Stacking the envelopes may cause them to jam or curl. 2 • If envelopes or thick paper get smudged during printing set the Media Type to Env. Thick or Thicker Paper to increase the fixing temperature. • If the envelopes are creased after they are printed, see Improving the print quality on page 143. • If your thick paper curls during printing, load only one sheet at a time in the MP tray.
Chapter 2 Unscannable and unprintable areas 2 The figures in the table show maximum unscannable and unprintable areas. These areas may vary depending on the paper size or settings in the application you are using. Usage 1 Fax (Sending) 2 4 3 Copy* Document Size Top (1) Left (2) Bottom (3) Right (4) Letter 0.12 in. (3 mm) 0.16 in. (4 mm) A4 0.12 in. (3 mm) (ADF) 0.04 in. (1 mm) (Scanner Glass) 0.12 in. (3 mm) Legal 0.12 in. (3 mm) 0.16 in. (4 mm) Letter 0.16 in. (4 mm) 0.16 in.
Loading paper Paper settings Paper Size 2 NOTE • When an appropriate size is not in the tray received faxes will be stored in the machine’s memory and Size mismatch will appear on the Touchscreen (for more information, see Error and maintenance messages on page 111). 2 When you change the size of paper in the tray, you must also change the setting for paper size at the same time so your machine can fit the document or an incoming fax on the page.
Chapter 2 Tray Use in Copy mode 2 Tray Use in Fax mode You can change the priority tray that the machine will use for printing copies. You can change the default tray that the machine will use for printing received faxes. When you choose Tray#1 Only, MP Only or Tray#2 Only 1, the machine pulls the paper only from that tray. If the selected tray is out of paper, No Paper will appear on the Touchscreen. Insert the paper in the empty tray.
Loading paper c Swipe up or down, or press a or b to display Tray Use: Fax. d e Press Tray Use: Fax. f 1 Swipe up or down, or press a or b to choose Tray#1 Only, Tray#2 Only 1, MP Only, MP>T1>T2 1, MP>T2>T1 1, T1>T2>MP 1 or T2>T1>MP 1, and press the option you want. Press Tray Use in Print mode You can change the default tray the machine will use for printing from your computer and for Direct Print. a Press b c Press d e Press Tray Use: Print. .
Chapter 2 Acceptable paper and other print media Print quality may vary according to the type of paper you are using. Recommended paper and print media To get the best print quality, we recommend using the paper in the table. You can use the following types of print media: plain paper, thin paper, thick paper, thicker paper, bond paper, recycled paper, labels, envelopes or glossy paper (see Print media on page 215).
Loading paper Paper Tray Capacity Multi-purpose tray (MP tray) 2 Paper size Paper types No. of sheets Width: 3.0 to 8.5 in. (76.2 to 215.9 mm) Plain Paper, Thin Paper, Thick Paper, Thicker Paper, Recycled Paper, Bond Paper, Labels, Envelopes, Env. Thin, Env.Thick and Glossy Paper 2 up to 50 sheets 20 lb (80 g/m2) Length: 5 to 14 in. (127 to 355.
Chapter 2 Handling and using special paper The machine is designed to work well with most types of xerographic and bond paper. However, some paper variables may have an effect on print quality or handling reliability. Always test samples of paper before purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.
Loading paper Envelopes 2 The machine is designed to work well with most envelopes. However, some envelopes may have feed and print quality problems because of the way they have been made. Envelopes should have edges with straight, well-creased folds. Envelopes should lie flat and not be of baggy or flimsy construction. Use only quality envelopes from a supplier who understands that you will be using the envelopes in a laser machine.
Chapter 2 Labels The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with any part of the machine, because the label stock may stick to the drum unit or rollers and cause jams and print quality problems. No adhesive should be exposed between the labels.
3 Loading documents How to load documents NOTE 3 You can send a fax, make copies, and scan from the ADF (Automatic Document Feeder) and the scanner glass. Using the automatic document feeder (ADF) • To scan documents that are not appropriate for the ADF, see Using the scanner glass on page 40. Length: 5.8 to 14 in. (147.3 to 355.6 mm) Width: 5.8 to 8.5 in. (147.3 to 215.
Chapter 3 d Adjust the paper guides (1) to fit the width of your document. b Using the document guidelines on the left and top, place the document face down in the upper left corner of the scanner glass. c Close the document cover. 1 NOTE To scan non-standard documents, see Using the scanner glass on page 40. Using the scanner glass 3 You can use the scanner glass to fax, copy or scan pages of a book, one page at a time. Document Sizes Supported Length: (MFC-L8600CDW) Up to 11.7 in. (297.
4 Sending a fax How to send a fax 4 c 4 The following steps explain how to send a fax. To send multiple pages use the ADF. a Do one of the following to load your document: Place the document face up in the ADF (see Using the automatic document feeder (ADF) on page 39). 4 (Advanced User's Guide) For the following advanced fax sending operations and settings, see Advanced User's Guide: Load your document face down on the scanner glass (see Using the scanner glass on page 40).
Chapter 4 e Faxing A4/Legal/Folio size documents from the scanner glass Enter the fax number. Using the dial pad Using the Address Book Address Book When faxing A4, Legal 1, or Folio 1 size documents, you must set the scan glass size to A4 or Legal/Folio 1 ; otherwise, a portion of your faxes will be missing. Using call history Call History (For more information, see How to dial on page 62.) f a Press Fax Start.
Sending a fax Transmission Verification Report i 4 You can use the Transmission Verification Report as proof that you sent a fax. This report lists the receiving party’s name or fax number, the time and date of transmission, duration of transmission, number of pages sent, and whether or not the transmission was successful. There are several settings available for the Transmission Verification Report: Press .
5 Receiving a fax Receive modes 5 5 NOTE You can use four sizes of paper for printing faxes: Letter, A4, Legal or Folio. Choose the correct Receive Mode The correct Receive Mode is determined by the external devices and telephone subscriber services (Voice Mail, Distinctive Ring, etc.) you will be using on the same line as the Brother machine.
Receiving a fax To set the receive mode follow the instructions below: a Press b c d e f g h Press All Settings. . Swipe up or down, or press a or b to display Fax. Press Fax. Swipe up or down, or press a or b to display Setup Receive. Press Setup Receive. 5 Swipe up or down, or press a or b to display Receive Mode. Press Receive Mode. NOTE If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off (see Distinctive Ring on page 55).
Chapter 5 Using receive modes 5 External TAD External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be handled in the following ways: Some receive modes answer automatically (Fax and Fax/Tel). You may want to change the Ring Delay before using these modes (see Ring Delay on page 47). Faxes will be automatically received. Fax Only 5 Fax mode will automatically answer every call as a fax.
Receiving a fax Receive Mode settings Ring Delay 5 5 The Ring Delay setting sets the number of times the machine rings before it answers in Fax and Fax/Tel modes. If you have external or extension telephones on the same line as the machine, keep the Ring Delay setting of 4 (see Using external and extension telephones on page 60 and Easy Receive on page 48 ). a Press b c Press All Settings. d e Press Fax. f g h i j . Swipe up or down, or press a or b to display Fax.
Chapter 5 Easy Receive If Easy Receive is On: 5 5 The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the Touchscreen or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest. If Easy Receive is Off: 5 If you are at the machine and answer a fax call first by lifting the external handset, then press Fax Start, and then press Receive to receive the Fax.
Receiving a fax Fax Preview (Black and White only) How to preview a received fax Using Fax Preview 5 5 When you receive a fax, you will see a pop-up message on the Touchscreen. (For example: New Fax(es):01 [View]) a You can view received faxes on the Touchscreen by pressing then • Although printed faxes show the received date and time when Fax Receive Stamp is turned on, the Fax Preview screen will not display the received date and time. (Received Faxes).
Chapter 5 f Press the Touchscreen or Touchpanel to perform the following operations. Description Press Yes to delete all pages of the fax you have printed. Enlarge the fax. Press No to save the fax you have printed. Reduce the fax. or Scroll vertically. or Scroll horizontally. g Rotate the fax clockwise. Press Yes to confirm. Go back to the previous page. Go to the next page. Go back to the fax list. d Press Print the fax. . a Press b c d Press Received Faxes. (Fax).
Receiving a fax Turning off Fax Preview a Press b Press c d e Press Off. 5 . (Fax Preview). Press Yes to confirm. If there are faxes stored in the memory, do one of the following: 5 If you do not want to print the stored faxes, press Continue. Press Yes to confirm. Your faxes will be deleted. To print all the stored faxes, press Print All Faxes Before Delete. If you do not want to turn off Fax Preview, press Cancel. f Press .
6 Using PC-FAX How to use PC-FAX PC-FAX Receive (Windows® only) If you turn on the PC-FAX Receive feature your MFC will store received faxes in memory and send them to your computer automatically. You can then use your computer to view and store these faxes. Even if you turn off your computer (at night or on the weekend, for example), your MFC will receive and store your faxes in its memory. The number of received faxes that are stored in the memory will appear on the Touchscreen.
Using PC-FAX m Press . NOTE • Before you can set up PC-FAX Receive you must install the MFL-Pro Suite software on your computer. Make sure your computer is connected and turned on (see Software and Network User's Guide). • If your machine has an error and is unable to print faxes from memory, you can use this setting to transfer your faxes to a computer (see Transferring your faxes or Fax Journal report on page 120). • PC-FAX Receive is not available for Mac OS.
7 Telephone services and external devices Telephone line services Voice Mail If you have Voice Mail on the same telephone line as your Brother machine, Voice Mail and the Brother machine will conflict with each other when receiving incoming calls. For example, if your Voice Mail is set to answer after 4 rings and your Brother machine is set to answer after 2 rings, then your Brother machine will answer first. This will prevent callers from being able to leave a message in your Voice Mail.
Telephone services and external devices Distinctive Ring 7 Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term "Distinctive Ring," but telephone companies market the service under a variety of names, such as Smart Ring, Ring Master or Ident-a-Ring.
Chapter 7 Before you choose the ring pattern to register You can only register one Distinctive Ring pattern with the machine. Some ring patterns cannot be registered. The ring patterns below are supported by your Brother machine. Register the one your telephone company gives you. Ring Pattern Rings 1 short-short or long-long 2 short-long-short 3 short-short-long 4 very long (normal pattern) NOTE • Ring Pattern #1 is often called Short-Short and is the most commonly used.
Telephone services and external devices Turning off Distinctive Ring a Press b c Press All Settings. d e Press Fax. f g h i Press Miscellaneous. j Press . Swipe up or down, or press a or b to display Fax. Swipe up or down, or press a or b to display Miscellaneous. Press Distinctive. Press Distinctive. Press Off. . NOTE If you do not want to receive faxes on your Distinctive Ring number, you can turn off Distinctive Ring.
Chapter 7 If You Do Not Subscribe to the Distinctive Ring Service: You must plug your TAD into the EXT. jack of your machine. If your TAD is plugged into a wall jack, both your machine and the TAD will try to control the telephone line. (See the illustration below.) Before you connect an external TAD (telephone answering device), remove the protective cap (2) from the EXT. jack on the machine. Connections The external TAD must be plugged into the back of the machine, into the jack labeled EXT.
Telephone services and external devices Recording an outgoing message (OGM) a b c 7 Record 5 seconds of silence at the beginning of your message. This allows your machine time to listen for fax tones. Limit your speaking to 20 seconds. External and extension telephones Connecting an external or extension telephone 7 7 You can connect a separate telephone directly to your machine as shown in the diagram below.
Chapter 7 Using external and extension telephones Using extension telephones 7 7 If you answer a fax call at an extension telephone, you can make your machine receive the fax by pressing the Fax Receive Code l51. 7 If you answer a fax call at the external telephone connected to the EXT. jack of the machine, you can make the machine receive the fax by pressing Fax Start and choosing Receive.
Telephone services and external devices Using Remote Codes Fax Receive Code 7 7 If you answer a fax call on an extension telephone, you can tell your machine to receive it by pressing the Fax ReceiveCode l51. Wait for the chirping sounds then replace the handset (see Easy Receive on page 48). If you answer a fax call at the external telephone, you can make the machine receive the fax by pressing Fax Start and then pressing Receive.
8 Dialing and storing numbers How to dial d a b Swipe up or down, or press a or b to display the number you want. e f g Do one of the following: When Fax Preview is set to Off, (Fax). Press the number or the name you want. To send a fax, press Apply. Press Fax Start. The machine scans and sends the fax.
Dialing and storing numbers Storing numbers 8 NOTE If you downloaded Internet Fax: You can set up your machine to do the following types of easy dialing: Address Book and Groups for broadcasting faxes. When you dial an Address Book number, the Touchscreen displays the number. If you want to store an E-mail address to use with Internet Fax or Scan to E-mail server, press address (see Entering text on page 210), and press OK.
Chapter 8 Changing Address Book names or numbers g To change the name, press Name. Enter the new name (up to 15 characters) using the keyboard on the machine's Touchscreen. (To help you enter letters, see Entering text on page 210). 8 You can change or delete an Address Book name or number that has already been stored. If the stored number has a scheduled job, such as a delayed fax or a fax forwarding number, it will be dimmed on the Touchscreen.
9 Making copies How to copy 9 9 Stop copying 9 The following steps explain the basic copy operation. To stop copying, press a Copy preset settings Do one of the following to load your document: Place the document face up in the ADF (see Using the automatic document feeder (ADF) on page 39). Load your document face down on the scanner glass (see Using the scanner glass on page 40). b Press the Copy button on the Touchscreen. .
Chapter 9 g h Swipe up or down, or press a or b to display the available settings, and then press the setting you want. Copy Settings and Options Swipe up or down, or press a or b to display the available options, and then press your new option. Repeat steps g and h for each setting you want. (Basic User's Guide) NOTE If you want to save the settings as a Shortcut, press Save as Shortcut. i j Press OK. Press Color Start or Black Start. You can change the following copy settings.
10 Printing from a USB flash drive or digital camera supporting mass storage With the Direct Print feature, you do not need a computer for printing. You can print by just plugging your USB flash drive into the machine’s USB direct interface. You can also connect and print directly from a camera set to USB mass storage mode.
Chapter 10 Printing directly from the USB flash drive or digital camera supporting mass storage a Connect your USB flash drive or digital camera to the USB direct interface (1) on the front of the machine. The Touchscreen will automatically display the USB menu to confirm the USB flash drive or digital camera is correctly connected. 10 NOTE • Make sure your digital camera is turned on. • Your digital camera must be switched from PictBridge mode to mass storage mode.
Printing from a USB flash drive or digital camera supporting mass storage b Press Direct Print. NOTE If your machine has been set to Secure Function Lock On, you may not be able to access Direct Print (see Advanced User's Guide). c Swipe up or down, or press a or b to choose the folder name and file name you want. If you have selected the folder name, swipe up or down, or press a or b to choose the file name you want.
Chapter 10 Changing the default settings for direct print 10 You can change the default settings for Direct Print. a Connect your USB flash drive or digital camera to the USB direct interface on the front of the machine. b c d Press Direct Print. e f Press the new option you want. Press DefaultSettings. Swipe up or down, or press a or b to display the setting you want. Press the setting. Repeat steps d and e for each setting you want to change. g Press OK. h Press 70 .
11 How to print from a computer Printing a document 11 11 The machine can receive a document from your computer and print it. To print from a computer, you must install the printer driver. (For more information about printer driver settings, see Software and Network User's Guide) a Install the Brother printer driver from the CD-ROM or Brother Solutions Center at http://solutions.brother.com/, (see Quick Setup Guide). b From your application, choose the Print command.
12 How to scan to a computer Before scanning To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address. Install the scanner drivers from the CD-ROM or Brother Solutions Center at http://solutions.brother.com/, (see Quick Setup Guide). Configure the machine with a TCP/IP address if network scanning does not work (see Software and Network User's Guide).
How to scan to a computer Scanning a document as a PDF file using ControlCenter4 (Windows®) 12 (For Macintosh, see Software and Network User's Guide.) NOTE The screens on your computer may vary depending on your model. ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often. Using ControlCenter4 eliminates the need to manually launch specific applications. a b Load your document (see How to load documents on page 39).
Chapter 12 e Click File. f Press Scan. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.
How to scan to a computer How to scan a document as a PDF file using the Touchscreen a b Load your document (see How to load documents on page 39). c Swipe left or right to display to File. 12 Press Scan. will be displayed in the center of the Touchscreen highlighted in blue. d Press OK. When the machine is connected to a network, press the computer name. Do one of the following: If you want to use the default settings, go to step h. If you want to change the default settings, go to step e.
Chapter 12 NOTE The following scan modes are available. • to USB • to Network (Windows®) • to FTP/SFTP • to E-mail Server • to E-mail • to Image • to OCR • to File • WS Scan 1 (Web Services Scan) 1 76 Windows® only (Windows Vista® SP2 or later, Windows® 7 and Windows® 8 (See Software and Network User's Guide.
A Routine maintenance A Replacing supplies A You must replace supplies when the machine indicates that the life of the supply is over. You can replace the following supplies yourself: Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability. NOTE • The drum unit and toner cartridge are two separate parts. • The drum unit and toner cartridge are two separate supplies. Make sure both are installed.
Chapter A The messages in the table appear on the Touchscreen. These messages provide advanced warnings to replace the supply items before they reach end of life. To avoid any inconvenience, you may want to buy spare supply items before the machine stops printing. Touchscreen messages Supply to get ready Approximate life How to replace Order No. Toner Low: X Toner cartridge See page 81.
Routine maintenance You must clean the machine regularly and replace the supply items when the messages in the table are displayed on the Touchscreen. Touchscreen messages Supply to replace Approximate life How to replace Order No. Replace Toner Toner cartridge See page 81. The Touchscreen displays the toner cartridge color that you must replace.
Chapter A Touchscreen messages Supply to replace Approximate life How to replace Order No. Replace Laser Laser unit 100,000 pages 1 Contact Brother Customer Service or a Brother Authorized Service Center to replace the laser unit. To replace the laser unit contact Brother Customer Service at: 1-877-BROTHER (1-877-276-8437) (in USA) http://www.brother.ca/support (in Canada) or to locate a Brother Authorized Service Center, visit http://www.brother-usa.
Routine maintenance Replacing the toner cartridges Order No. TN-331BK 1, TN-331C 1, TN-331M 1, TN-331Y 1, TN-336BK 2, TN-336C 2, TN-336M 2, TN-336Y 2, TN-339BK 3, TN-339C 3, TN-339M 3, TN-339Y 3 The Standard toner cartridge can print approximately 2,500 pages 4 (Black) or approximately 1,500 pages 4 (Cyan, Magenta, Yellow). The High Yield toner cartridge can print approximately 4,000 pages 4 (Black) or approximately 3,500 pages 4 (Cyan, Magenta, Yellow).
Chapter A Replacing the toner cartridges a b 82 Make sure the machine is turned on. Press the front cover release button and pull open the front cover. A c Hold the blue handle of the drum unit. Pull the drum unit out until it stops.
Routine maintenance d Hold the handle of the toner cartridge and gently push it toward the machine to unlock it. Then pull it out of the drum unit. Repeat this for all the toner cartridges. WARNING • DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries. • DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the machine. Doing so could cause a fire or electrical shock.
Chapter A IMPORTANT • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. e Clean the corona wire inside the drum unit by gently sliding the blue tab from left to right and right to left several times. IMPORTANT Be sure to return the tab to the home position (1). If you do not, printed pages may have a vertical stripe.
Routine maintenance g Unpack the new toner cartridge, then pull off the protective cover. IMPORTANT • DO NOT unpack the new toner cartridge until you are ready to install it. If a toner cartridge is left unpacked for a long time, the toner life will be shortened. • If an unpacked drum unit is placed in direct sunlight (or room light for long periods of time), the unit may be damaged. • Brother strongly recommends that you DO NOT refill the toner cartridge provided with your machine.
Chapter A h Hold the handle of the toner cartridge and slide the toner cartridge into the drum unit then gently pull it toward you until you hear it click into place. Make sure that you match the toner cartridge color to the same color label on the drum unit. Repeat this for all the toner cartridges. BK BK NOTE Make sure you installed the toner cartridge correctly or it may separate from the drum unit. i Push the drum unit in until it stops. j Close the front cover of the machine.
Routine maintenance Cleaning the corona wires A c Hold the blue handle of the drum unit. Pull the drum unit out until it stops. If you have print quality problems or the Touchscreen displays Drum !, clean the corona wires as follows: a Make sure that the machine is turned on. b Press the front cover release button and pull open the front cover.
Chapter A d Hold the handle of the toner cartridge and gently push it toward the machine to unlock it. Then pull it out of the drum unit. Repeat this for all the toner cartridges. e Clean the corona wire inside the drum by gently sliding the blue tab from left to right and right to left several times. IMPORTANT Be sure to return the tab to the home position (1). If you do not, printed pages may have a vertical stripe.
Routine maintenance g Hold the handle of the toner cartridge and slide the toner cartridge into the drum unit then gently pull it toward you until you hear it click into place. Make sure that you match the toner cartridge color to the same color label on the drum unit. Repeat this for all the toner cartridges. BK BK h Push the drum unit in until it stops. i Close the front cover of the machine.
Chapter A Replacing the drum unit A Order No. DR-331CL A new drum unit can print approximately 25,000 Letter or A4 size single-sided pages. 1 1 Drum life is approximate and may vary by type of use. • There are many factors that determine the actual drum life, such as the temperature, humidity, type of paper, type of toner used and so on. Under ideal conditions, the average drum life is estimated at approximately 25,000 pages.
Routine maintenance b Press the front cover release button and pull open the front cover. c Hold the blue handle of the drum unit. Pull the drum unit out until it stops.
Chapter A d Turn the blue lock lever (1) at the left of the machine counterclockwise to the release position. Holding the blue handles of the drum unit, lift the front of the drum unit and remove it from the machine. 2 1 92 IMPORTANT • We recommend that you place the drum unit on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.
Routine maintenance e Hold the handle of the toner cartridge and gently push it forward to unlock it.Then pull it out of the drum unit. Repeat this for all the toner cartridges. IMPORTANT • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water. • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. WARNING • DO NOT put a toner cartridge into a fire.
Chapter A NOTE • Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the drum unit. g Hold the handle of the toner cartridge and slide it into the appropriate colored section of the drum unit until it clicks into place. • Visit http://www.brother.com/original/ index.html for instructions about how to return your used supply items to the Brother collection program.
Routine maintenance Make sure the blue lock lever (1) is in the release position as shown in the illustration. j Turn the blue lock lever (1) clockwise to the lock position. 2 2 h 1 1 k Gently slide the drum unit into the machine until it stops at the blue lock lever. 1 2 i Push the drum unit in until it stops. 2 A l Close the front cover of the machine.
Chapter A Resetting the drum counter When you replace the drum unit with a new one, you must reset the drum counter by completing the following steps. IMPORTANT Do not reset the drum counter when you only replace the toner cartridge. a Press A Replacing the belt unit A Order No. BU-320CL A new belt unit can print approximately 50,000 (5 pages per job) or Letter or A4 size single-sided pages. 1 1 Belt unit life is approximate and may vary by type of use. to interrupt the error.
Routine maintenance b Press the front cover release button and pull open the front cover. c Hold the blue handle of the drum unit. Pull the drum unit out until it stops.
Chapter A d Turn the blue lock lever (1) at the left of the machine counterclockwise to the release position. Holding the blue handles of the drum unit, lift the front of the drum unit and remove it from the machine. 2 1 98 IMPORTANT • We recommend that you place the drum unit on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
Routine maintenance e Hold the blue handle of the belt unit with both hands and lift the belt unit up, then pull it out. f Unpack the new belt unit and install the new belt unit in the machine. Make sure the belt unit is level and fits firmly into place. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
Chapter A Make sure the blue lock lever (1) is in the release position as shown in the illustration. i Turn the blue lock lever (1) clockwise to the lock position. 2 2 g 1 h 1 j Push the drum unit in until it stops. k Close the front cover of the machine. Gently slide the drum unit into the machine until it stops at the blue lock lever.
Routine maintenance Resetting the belt unit counter When you replace a belt unit with a new one, you must reset the belt unit counter by completing the following steps: A Replacing the waste toner box Order No. WT-320CL The life of a waste toner box is approximately 50,000 Letter or A4 size single-sided pages. 1 a Press b Press c d Press All Settings. e f g Press Machine Info.. If the Touchscreen displays WT Box End Soon, it means the waste toner box is near the end of its life.
Chapter A b 102 Press the front cover release button and pull open the front cover. c Hold the blue handle of the drum unit. Pull the drum unit out until it stops.
Routine maintenance Turn the blue lock lever (1) at the left of the machine counterclockwise to the release position. Holding the blue handles of the drum unit, lift the front of the drum unit and remove it from the machine. 1 IMPORTANT • We recommend that you place the drum unit on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
Chapter A e Hold the blue handle of the belt unit with both hands and lift the belt unit up, then pull it out. f Remove the two pieces of orange packing material and discard them. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. NOTE This step is only necessary when you are replacing the waste toner box for the first time, and is not required for the replacement waste toner box.
Routine maintenance g Hold the blue handle of the waste toner box and remove the waste toner box from the machine. WARNING • DO NOT put the waste toner box into a fire. It could explode, resulting in injuries. • DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the machine. Doing so could cause a fire or electrical shock. Instead, use only a dry, lint-free cloth.
Chapter A h 106 Unpack the new waste toner box and install the new waste toner box in the machine using the blue handle. Make sure the waste toner box is level and fits firmly into place. i Slide the belt unit back into the machine. Make sure the belt unit is level and fits firmly into place.
Routine maintenance Make sure the blue lock lever (1) is in the release position as shown in the illustration. l Turn the blue lock lever (1) clockwise to the lock position. 2 2 j 1 1 m Gently slide the drum unit into the machine until it stops at the blue lock lever. 1 2 k Push the drum unit in until it stops. 2 A n Close the front cover of the machine.
Chapter A Cleaning the scanner A a Press and hold down machine. b (MFC-L8850CDW and MFC-L9550CDW) Unfold the ADF document support (1) and then open the ADF cover (2). Clean the white bar (3) and the scanner glass strip (4) underneath it with a soft lint-free cloth moistened with water. Close the ADF cover (2) and fold the ADF document support (1).
B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. In USA: Visit the Brother Solutions Center at http://solutions.brother.com/ and click Manuals on your model's page to download the other manuals. You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit http://solutions.brother.com/.
Chapter B Copying problems: Copying difficulties on page 138 Scanning problems: Scanning difficulties on page 139 Software and Network problems: Software difficulties on page 139 Network difficulties on page 140 110
Troubleshooting Error and maintenance messages B As with any sophisticated office product, errors may occur and supplies may be replaced. If this happens, your machine identifies the error or required routine maintenance and displays the appropriate message. The most common error and maintenance messages are shown in the table. You can correct most errors and perform routine maintenance yourself.
Chapter B Error Message Cause Action Calibration failed. Calibration failed. Press OK and try it again. Press and hold down to turn off the machine. Wait a few seconds, and then turn on the machine again. Perform the color calibration again using the Touchscreen or the printer driver (see Advanced User's Guide). Put in a new belt unit (see Replacing the belt unit on page 96). If the problem continues, contact Brother Customer Service.
Troubleshooting Error Message Cause Action Cover is Open. The front cover is not completely closed. Close the front cover of the machine. The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power. DIMM Error Close the fuser cover located inside the back cover of the machine.
Chapter B Error Message Cause Action Drum Stop It is time to replace the drum unit. Replace the drum unit, (see Replacing the drum unit on page 90). Jam 2-sided The paper is jammed underneath the paper tray or the fuser unit. See Paper is jammed underneath the paper tray on page 131. Jam Inside The paper is jammed inside the machine. See Paper is jammed inside the machine on page 128. Jam MP Tray The paper is jammed in the multi-purpose tray of the machine.
Troubleshooting Error Message Cause Action No Toner The toner cartridge for the color indicated on the Touchscreen is not installed correctly. Remove the drum unit, remove the toner cartridge for the color indicated on the Touchscreen from the drum unit, and reinstall the toner cartridge back into the drum unit. Reinstall the drum unit back in the machine. If the problem continues, replace the toner cartridge (see Replacing the toner cartridges on page 81).
Chapter B Error Message Cause Action Print Unable XX The machine has a mechanical problem. Do one of the following: Press and hold down to turn the machine off, wait a few minutes, and then turn it on again (see Transferring your faxes or Fax Journal report on page 120). If the problem continues, contact Brother Customer Service. Registration failed. Registration failed. Press OK and try again. Press and hold down to turn off the machine. Wait a few seconds, then turn it on again.
Troubleshooting Error Message Cause Action Replace Laser It is time to replace the laser unit. Contact Brother Customer Service or a Brother Authorized Service Center to replace the laser unit. To replace the laser unit contact Brother Customer Service at: 1-877-BROTHER (1-877-276-8437) (in USA) http://www.brother.ca/support (in Canada) or to locate a Brother Authorized Service Center, visit: http://www.brother-usa.
Chapter B Error Message Cause Action Short paper The length of the paper in the tray is too short for the machine to deliver it to the face-down output tray. Open the back cover (face-up output tray) to let the printed page exit onto the face up output tray. Remove the printed pages and then press Retry. Size Error The paper size defined in the printer driver is not supported by the defined tray. Choose a paper size which is supported by each tray (see Paper type and size on page 34.
Troubleshooting Error Message Cause Action Unusable Device A defective USB device or a high power consumption USB device has been connected to the USB direct interface. Unplug the device from the USB direct Unusable Device A USB device or USB flash drive that is encrypted or not supported is connected to the USB direct interface.
Chapter B Transferring your faxes or Fax Journal report If the Touchscreen displays: Print Unable XX Scan Unable We recommend transferring your faxes to another fax machine or to your computer (see Transferring faxes to another fax machine on page 120 or Transferring faxes to your computer on page 121). You can also transfer the Fax Journal report to see if there are any faxes you must transfer (see Transferring the Fax Journal report to another fax machine on page 121).
Troubleshooting Transferring faxes to your computer B d To transfer all faxes to your computer, press Yes. If Fax Preview is set to Off, you will be asked if you want to print backup copies. You can transfer the faxes from your machine’s memory to your computer. a Press to interrupt the error temporarily. b Make sure you have installed MFL-Pro Suite on your computer, and then turn on PC-FAX Receive on the computer.
Chapter B Document Jams Document is jammed in the top of the ADF unit a Remove any paper from the ADF that is not jammed. b c Open the ADF cover. Document is jammed under the document cover a Remove any paper from the ADF that is not jammed. b c Lift the document cover. B Pull the jammed document out to the right. Pull the jammed document out to the left. If the document rips or tears, be sure you remove all small paper scraps to prevent future jams. d Close the ADF cover.
Troubleshooting Removing small documents jammed in the ADF a b B Document is jammed at the output tray B Lift the document cover. a Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through. Remove any paper from the ADF that is not jammed. b Pull the jammed document out to the right. c Press c Close the document cover. d Press . .
Chapter B Paper Jams d B Always remove the remaining paper from the paper tray and straighten the stack when you are adding new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams. Paper is jammed in the multipurpose tray If the Touchscreen displays Jam MP Tray, follow these steps: a b B 1 Remove the paper from the MP tray. Remove any jammed paper from in and around the MP tray.
Troubleshooting Paper is jammed in the Paper Tray 1 or Tray 2 b Use both hands to slowly pull out the jammed paper. B If the Touchscreen displays Jam Tray1 or Jam Tray2, follow these steps: a Pull the paper tray completely out of the machine. For Jam Tray1: NOTE Pulling the jammed paper downward allows you to remove the paper more easily. For Jam Tray2: c Make sure the paper is below the maximum paper mark ( ) in the paper tray.
Chapter B Paper is jammed at the back of the machine If the Touchscreen displays Jam Rear, a paper jam occurred behind the back cover. Follow these steps: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. b Open the back cover. 126 WARNING B HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.
Troubleshooting c Pull the blue tabs (1) at the left and right sides toward you to release the fuser cover (2). d Use both hands to gently pull the jammed paper out of the fuser unit. e Close the fuser cover (2). 1 3 1 2 3 NOTE If the envelope levers (3) inside the back cover are pulled down to the envelope position, lift these levers to the original position before pulling the blue tabs (1) down.
Chapter B Paper is jammed inside the machine If the Touchscreen displays Jam Inside, follow these steps: a 128 Press the front cover release button and pull open the front cover. b B Hold the blue handle of the drum unit. Pull the drum unit out until it stops.
Troubleshooting Turn the blue lock lever (1) at the left of the machine counterclockwise to the release position. Holding the blue handles of the drum unit, lift the front of the drum unit and remove it from the machine. 1 IMPORTANT • We recommend that you place the drum unit on a piece of disposable paper or cloth in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
Chapter B d Pull out the jammed paper slowly. f Gently slide the drum unit into the machine until it stops at the blue lock lever. 2 1 2 e Make sure the blue lock lever (1) is in the release position as shown in the illustration. Turn the blue lock lever (1) clockwise to the lock position.
Troubleshooting h Push the drum unit in until it stops. Paper is jammed underneath the paper tray B If the Touchscreen displays Jam 2-sided, follow these steps: i a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. b Pull the paper tray completely out of the machine. c Make sure the jammed paper does not remain inside the machine. Close the front cover of the machine.
Chapter B d If paper is not caught inside the machine, check underneath the paper tray. WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine. e 132 If the paper is not caught in the paper tray, open the back cover. f Use both hands to gently pull the jammed paper out of the back of the machine.
Troubleshooting If you are having difficulty with your machine B IMPORTANT • For technical help, you must call the country where you bought the machine. Calls must be made from within that country. • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can correct most problems yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit http://solutions.brother.com/.
Chapter B Printing difficulties (continued) Difficulty Suggestions The machine is not printing or has stopped printing. Press . The machine will cancel the print job and clear it from the memory. The printout may be incomplete. The headers or footers appear when the document is displayed on the screen but they are not on the printed page. The machine prints unexpectedly or it prints garbage. There is an unprintable area on the top and bottom of the page.
Troubleshooting Paper handling difficulties (continued) Difficulty Suggestions How do I print on envelopes? Load up to three envelopes at a time in the MP tray. Your application must be set to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application (see your application’s manual for more information).
Chapter B Receiving Faxes (continued) Difficulty Suggestions Cannot receive a fax. Make sure the machine is in the correct Receive Mode. This is determined by the external devices and telephone subscriber services you have on the same line as the Brother machine (see Receive Mode settings on page 47). (continued) If you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes, you should select Fax mode.
Troubleshooting Receiving Faxes (continued) Difficulty Suggestions Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up correctly (see Connecting an external TAD (telephone answering device) on page 57). (continued) 1 Plug the telephone line cord directly from the wall telephone jack to your Brother machine’s LINE jack.
Chapter B Sending faxes (continued) Difficulty Suggestions Transmission Verification Report says RESULT:NG. There is probably temporary noise or static on the line. Try sending the fax again. If you are sending a PC-FAX message and get RESULT:NG on the Transmission Verification Report, your machine may be out of memory.
Troubleshooting Copying difficulties (continued) Difficulty Suggestions Vertical black line appears in copies. Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or the corona wires are dirty. Clean the glass strip and scanner glass and the white bar and white plastic above them (see Cleaning the corona wires on page 87 and Advanced User's Guide). Copies are blank.
Chapter B Network difficulties Difficulty Suggestions Cannot print and scan over a network after completing the software installation. When the Cannot print to the networked printer. screen appears, follow the onscreen instructions. The network scanning feature does not work. (Windows® and Macintosh) If the problem is not solved, see Software and Network User's Guide. The network scanning feature may not work due to the firewall settings. Change or disable the firewall settings.
Troubleshooting Other difficulties Difficulty Suggestions The machine will not turn on. Adverse conditions on the power connection (such as lightning or a power surge) may have triggered the machine’s internal safety mechanisms. Press and hold down to turn off the machine and unplug the power cord. Wait for ten minutes, then plug in the power cord and press to turn on the machine. If the problem is not solved, turn off the machine.
Chapter B Setting Dial Tone detection Setting the Dial Tone to Detection will shorten the Dial Tone detect pause. a Press b c Press All Settings. d e Press Initial Setup. f g Press Dial Tone. h Press . Swipe up or down, or press a or b to display Initial Setup. Swipe up or down, or press a or b to display Dial Tone. Press Detection or No Detection. .
Troubleshooting Improving the print quality If you have a print quality problem, print a test page first ( B , All Settings, Printer, Print Options, Test Print). If the printout looks good, the problem is probably not the machine. Check the interface cable connections and try printing a different document. If the printout or test page printed from the machine has a quality problem, check the following steps first.
Chapter B Examples of poor print quality Recommendation Perform the calibration using the Touchscreen or the printer driver (see Advanced User's Guide). ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Troubleshooting Examples of poor print quality Recommendation Wipe the scanner glass strip with a dry lint free soft cloth (see Advanced User's Guide). ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.
Chapter B Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789.
Troubleshooting Examples of poor print quality 1.2 in. (30 mm) Recommendation Identify the color causing the problem and put in a new toner cartridge (see Replacing the toner cartridges on page 82). ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. 1.2 in.
Chapter B Examples of poor print quality Recommendation Make sure the machine is on a solid level surface. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789.
Troubleshooting Examples of poor print quality ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789.
Chapter B Recommendation Make sure the envelope levers inside the back cover are pulled down to the envelope position when you print envelopes (see Loading paper in the multi-purpose tray (MP tray) on page 25). EFGHIJKLMN ABCDEFG Examples of poor print quality NOTE When you have finished printing, open the back cover and reset the two gray levers back to their original positions (1) by lifting them up until they stop.
Troubleshooting Machine Information Checking the Serial Number B Press b c Press All Settings. d e f Press Machine Info.. g 1 Machine Reset You can reset the machine partially back to its factory settings. The settings that will not be reset are Station ID, Address Book, Reports, Setting Lock, Secure Function Lock and the Network settings. .
Chapter B 4 All Settings You can reset all the machine’s settings quickly back to the settings that were set at the factory. 5 Factory Reset This operation resets all the machine's settings back to the defaults set at the factory. Factory Reset takes more time than All Settings. Brother strongly recommends you perform this operation when you dispose of the machine. NOTE Unplug the interface cable before you choose Network, All Settings or Factory Reset.
C Settings and features tables Using the Settings Tables C C Press the Touchscreen and Touchpanel buttons to choose the settings and options you want to set as they are displayed on the Touchscreen. See the step-by-step Settings Tables and Features Tables for all the available choices for each setting and feature. You can use these tables to quickly set up your preferred settings in the machine.
Chapter C Settings Tables C The Settings tables will help you understand the menu settings and options that are found in the machine’s programs. The factory settings are shown in Bold with an asterisk. (Settings) Level 1 C Level 2 Level 3 Options Descriptions See Page Date — — . — — Add the date and time on the Touchscreen and in headings of faxes you send. See Time Clock Type — 12h Clock* See .
Settings and features tables Level 1 Level 2 Level 3 Options Descriptions Tray Setting Paper Type MP Tray Thin Set the type of paper in the paper tray. 31 Set the size of paper in the paper tray. 31 Plain Paper* See Page Thick Thicker Recycled Paper Bond Paper Label Envelope Env. Thin Env. Thick Glossy Paper Tray #1 Thin Plain Paper* Recycled Paper Paper Size Tray #2 Thin (This menu only appears if you installed Tray 2.
Chapter C Level 1 Level 2 Level 3 Options Descriptions Tray Setting Paper Size Tray #1 Letter* (continued) (continued) Set the size of paper in the paper tray. A4 See Page 31 B5(JIS) A5 A5(Long Edge) A6 Executive Legal Folio Tray #2 Letter* (This menu only appears if you installed Tray 2.) A4 31 B5(JIS) A5 Executive Legal Folio Check Size — On* Off See Advanced User's Guide. See Quick Setup Guide. The factory settings are shown in Bold with an asterisk.
Settings and features tables Level 1 Level 2 Level 3 Options Descriptions Tray Setting Tray Use: Copy — Tray#1 Only Chooses the tray that will be used for Copy, Fax or Print mode. (continued) Tray#2 Only See Page 32 MP Only MP>T1>T2* MP>T2>T1 T1>T2>MP T2>T1>MP (Tray#2 Only and T2 appear only if you installed Tray 2.) Tray Use: Fax — 32 Tray#1 Only Tray#2 Only MP Only MP>T1>T2 MP>T2>T1 T1>T2>MP* T2>T1>MP (Tray#2 Only and T2 appear only if you installed Tray 2.
Chapter C All Settings C Level 1 Level 2 Level 3 Level 4 Options Descriptions General Setup Tray Setting Paper Type MP Tray Thin Set the type of paper in the paper tray. Plain Paper* Thick Thicker Recycled Paper Bond Paper Label Envelope Env. Thin Env. Thick Glossy Paper Tray #1 Thin Plain Paper* Recycled Paper Tray #2 Thin Plain Paper* Recycled Paper See Advanced User's Guide. The factory settings are shown in Bold with an asterisk.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions General Setup Tray Setting Paper Size MP Tray Letter* Set the size of paper in the paper tray. (continued) (continued) A4 See Page 31 B5(JIS) B5(ISO) A5 A5(Long Edge) A6 Executive Legal Folio 3"x5" Com-10 Monarch C5 DL Tray #1 Letter* A4 B5(JIS) A5 A5(Long Edge) A6 Executive Legal Folio Tray #2 Letter* A4 B5(JIS) A5 Executive Legal Folio See Advanced User's Guide.
Chapter C Level 1 Level 2 Level 3 Level 4 Options Descriptions General Setup Tray Setting Check Size — On* 31 (continued) (continued) Choose whether to display the message to check that the size of the paper in the machine matches and the machine's Paper Size setting. Chooses the tray that will be used for Copy, Fax or Print mode.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page General Setup Volume Ring — Off Adjust the ring volume. See Low (continued) . Med* High Beep — Off Low* Adjust the beeper volume. Med High Speaker — Off Low Adjust the speaker volume. Med* High LCD Settings Backlight — Light* Med Adjust the brightness of the Touchscreen backlight.
Chapter C Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page General Setup Ecology Quiet Mode — On Decreases printing noise. See (continued) Off* (continued) If your machine has been set to Quiet Mode On, you cannot set Toner Save to On. Setting Lock Shortcut Settings (Choose shortcut button.) Set Password — Verify: Lock OffOn — — Edit Shortcut Name — — Change the shortcut name. 20 Delete — — Delete the shortcut. 21 See Advanced User's Guide.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions Fax Setup Receive Receive Mode — Fax* Choose the receive mode that best suits your needs. 44 Set the number of rings before the machine answers in Fax or Fax/Tel mode. 47 Set the length of the pseudo/double-ring time in Fax/Tel mode. 47 View faxes you receive on the Touchscreen. 49 Receive fax messages automatically when you answer a call and hear fax tones.
Chapter C Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Fax Setup Receive Memory Receive — Off* Set the machine to forward fax messages, to call your pager or cell phone, or to store incoming faxes in the memory (so you can retrieve them while you are away from your machine).
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions Fax Report Setting Transmission — On Choose the initial setup for the Transmission Verification Report. (continued) On+Image Off* See Page 43 Off+Image No Report Journal Period Journal Period Off Every 50 Faxes* Every 6 Hours Every 12 Hours Every 24 Hours Every 2 Days Every 7 Days Time — Day Every Monday* Set the interval for automatic printing of the Fax Journal. See .
Chapter C Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Fax Dial Restriction Shortcuts — Enter # Twice Set the machine to restrict the dialing when using a Shortcut. See (continued) On (continued) Off* LDAP Server — Enter # Twice On Off* Remaining Jobs — — — Check which scheduled jobs are in the memory and cancel selected jobs.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Printer Emulation — — Auto* Choose the emulation mode. See . See . HP LaserJet BR-Script 3 Print Options 2-sided Internal Font — Test Print — — Print a test page. — — Off* Enable or disable 2-sided printing and choose long edge or short edge.
Chapter C Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network Wired LAN TCP/IP BOOT Method — Auto* Choose the BOOT method that best suits your needs. Static RARP BOOTP DHCP (IP Boot Tries) 3* [00000-32767] IP Address — [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. Subnet Mask — [000-255]. [000-255]. [000-255]. [000-255] Enter the Subnet mask. Gateway — [000-255]. [000-255]. [000-255]. [000-255] Enter the Gateway address.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network Wired LAN TCP/IP DNS Server Primary (continued) (continued) (continued) [000-255]. [000-255]. [000-255]. [000-255] Secondary [000-255]. [000-255]. [000-255]. [000-255] Specify the IP address of the primary or secondary DNS server. — On* APIPA Off IPv6 — On Off* Ethernet — — Auto* 100B-FD Automatically allocates the IP address from the link-local address range.
Chapter C Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network WLAN TCP/IP BOOT Method — Auto* Choose the BOOT method that best suits your needs. (continued) Static RARP BOOTP DHCP (IP Boot Tries) — IP Address — [000-255]. [000-255]. [000-255]. [000-255] Enter the IP address. Subnet Mask — [000-255]. [000-255]. [000-255]. [000-255] Enter the Subnet mask. Gateway — [000-255]. [000-255]. [000-255]. [000-255] Enter the Gateway address.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network WLAN TCP/IP DNS Server Primary (continued) (continued) (continued) [000-255]. [000-255]. [000-255]. [000-255] Secondary [000-255]. [000-255]. [000-255]. [000-255] Specify the IP address of the primary or secondary DNS server. — On* APIPA Off IPv6 — On Off* Automatically allocates the IP address from the link-local address range. Enable or disable the IPv6 protocol.
Chapter C Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network WLAN Status — Active(11b) (continued) (continued) WLAN Status You can see the current wireless network status. Active(11g) Active(11n) Wired LAN Active WLAN Off AOSS Active Connection Failed Signal — Strong Medium Weak You can see the current wireless network signal strength. None SSID — — You can see the current SSID. Comm. Mode — Ad-hoc You can see the current Communication Mode.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network Wi-Fi Direct Manual — — — You can manually configure your Wi-Fi Direct network settings. Group Owner — — On Sets your machine as the Group Owner. Device Information Device Name — — You can see the device name of your machine. SSID — (My SSID) View the SSID of the Group Owner.
Chapter C Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network NFC — — — On* You can use card authentication by touching the IC card to the NFC Reader on the control panel. Off (continued) E-mail/IFAX (MFC-L8600CDW is supported only after IFAX is downloaded) Mail Address — — — Enter the mail address (up to 60 characters). Setup Server SMTP Server [000-255]. [000-255]. [000-255]. [000-255] Enter the SMTP server address, or name (up to 64 characters).
Settings and features tables Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network E-mail/IFAX POP3/IMAP4 (MFC-L8600CDW is supported only after IFAX is downloaded) Mailbox Password — (continued) Setup Server Enter the password to log in to the POP3 or IMAP4 server (up to 32 characters). Default(Inbox)* Choose the mail folder. If you choose Specified, enter the folder name (up to 60 characters).
Chapter C Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network E-mail/IFAX Notification — On (continued) (MFC-L8600CDW is supported only after IFAX is downloaded) Setup Mail RX Receive notification messages. (continued) MDN (continued) Setup Mail TX Off* Sender Subject — Internet Fax Job* Displays the subject that is attached to the Internet Fax data. Size Limit — On Limits the size of E-mail documents.
Settings and features tables Level 1 Level 2 Level 3 Options Descriptions See Page Print Reports Transmission View on LCD — See . Print Report — View or print the Transmission Verification Report for your last 200 outgoing faxes and print the last report. Address Book — — Lists names and numbers stored in the Address Book. Fax Journal — — Lists information about your last 200 incoming and outgoing faxes. (TX means Transmit. RX means Receive.) User Settings — — Lists your settings.
Chapter C Level 1 Level 2 Level 3 Options Descriptions Machine Info. Serial No. — — Check the serial number of your machine. 151 Firmware Version Main Version — 151 Sub1 Version — Check the firmware version of your machine. Sub2 Version — Sub4 Version — Total Color Page Counter Black and White Fax/List Check the number of total color or black & white pages the machine has printed during its life.
Settings and features tables Level 1 Level 2 Level 3 Options Descriptions See Page Initial Setup Date & Time Date — See . Time — Add the date and time on the Touchscreen and in the headings of faxes you send. Clock Type 12h Clock* See . 24h Clock Auto Daylight On Off* Chooses the time format from 12-hour or 24-hour. Changes for Daylight Saving Time automatically. Time Zone UTCXXX:XX Sets the time zone for your country.
Chapter C Level 1 Level 2 Level 3 Options Descriptions Initial Setup Reset Factory Reset Yes Restores all the machine's settings to the factory defaults. Perform this operation when you dispose of your machine. (continued) No (continued) Local Language — (in USA) English* Español (in Canada) English* Français See Advanced User's Guide. See Quick Setup Guide. The factory settings are shown in Bold with an asterisk. 180 Change the Touchscreen language for your country. See Page 151 See .
Settings and features tables Features Tables C Fax (When Fax Preview is Off) C Fax Level 1 Level 2 Level 3 Options Descriptions Redial/Pause — — — Redial the last number called. When you are entering a fax or telephone number on the Touchpanel, Redial changes to Pause on the Touchscreen. Press Pause when you need a delay while dialing numbers, such as access codes and credit card numbers. You can also store a pause when you set up addresses.
Chapter C Level 1 Level 2 Level 3 Options Descriptions Call History Outgoing Call Edit Add to Address Book Choose a number from the Outgoing Call history and then send a fax to it, add it to Address Book, or delete it. Delete Apply — Fax Start — — — Send a fax. Options Fax Resolution — Standard* Set the resolution for outgoing faxes. Fine S.Fine Photo 2-sided Fax — (MFC-L8850CDW and MFC-L9550CDW) Contrast Off* 2-sided Scan: Long Edge Set the 2-sided scanning format.
Settings and features tables Level 1 Level 2 Level 3 Options Descriptions Options Overseas Mode — On If you are having difficulty sending faxes overseas, set this to On. (continued) Off* Glass Scan Size — Letter* A4 Legal/Folio (MFC-L8850CDW and MFC-L9550CDW) Set New Default — Fax Resolution Contrast To fax an A4, Legal or Folio size document, you must change the Glass Scan Size setting. Save your fax settings as the default settings. See Page See . 42 See .
Chapter C Fax (When Fax Preview is On) C Fax Level 1 Level 2 Level 3 Options Sending Fax(es) See Fax (When Fax Preview is Off) on page 181. Received Faxes Print/Delete Print All:New Fax(es) — Print the new received faxes. Print All(Old Faxes) — Print the old received faxes. Delete All:New Fax(es) — Delete the new received faxes. Delete All(Old Faxes) — Delete the old received faxes. Address Book See Fax (When Fax Preview is Off) on page 181.
Settings and features tables Copy C Copy Level 1 Level 2 Level 3 Options Descriptions Black Start — — — Make a black & white or gray scale copy. Color Start — — — Make a color copy. Receipt — — — Choose the desired settings from the preset items. Quality — Auto* Choose the Copy resolution for your type of document. Normal See Page — 65 2in1(ID) 2in1 2-sided(12) 2-sided(22) (MFC-L8850CDW and MFC-L9550CDW) Paper Save Options Text See .
Chapter C Level 1 Level 2 Level 3 Options Descriptions See Page Options Enlarge/Reduce Reduce 97% LTRA4 (continued) Choose a reduction ratio for the next copy. See (continued) 94% A4LTR 91% Full Page 85% LTREXE 83% LGLA4 78% LGLLTR 70% A4A5 50% Custom(25-400%) Density — Enter an enlargement or reduction ratio. — Adjust the Density for copies. -2 -1 0 * +1 When you choose 2in1(ID) from the preset items, the default setting is +1. +2 Contrast — Adjust the contrast for copies.
Settings and features tables Level 1 Level 2 Level 3 Options Color Adjust Red Options (continued) Descriptions See Page Adjust the red color for copies. See . -2 -1 0 * +1 +2 Adjust the green color for copies. Green -2 -1 0 * +1 +2 Adjust the blue color for copies. Blue -2 -1 0 * +1 +2 2-sided Copy — (MFC-L8600CDW) Off* 1-sided2-sided Long Edge Flip Enable or disable 2-sided copying and choose long edge or short edge.
Chapter C Level 1 Level 2 Level 3 Options Descriptions See Page Options 2-sided Copy Page Layout — LongEdge LongEdge* Choose a page layout option when you make 2-sided N in 1 copies from a 2-sided document. See (continued) (MFC-L8850CDW and MFC-L9550CDW) LongEdge ShortEdge ShortEdge LongEdge ShortEdge ShortEdge Tray Use — Tray#1 Only Tray#2 Only MP Only Sets the machine to choose the tray that will be used for Copy mode.
Settings and features tables Level 1 Level 2 Level 3 Options Descriptions See Page Options Save as Shortcut — Quality Add the current settings as a shortcut. See (continued) Enlarge/Reduce . Density Contrast Stack/Sort Page Layout Red Green Blue 2-sided Copy 2-sided Copy Page Layout (MFC-L8850CDW and MFC-L9550CDW) Tray Use Remove Background Color See .Advanced User's Guide The factory settings are shown in Bold with an asterisk.
Chapter C Scan C Scan Level 1 Level 2 Level 3 Options to OCR (PC Select) Options See Options (to OCR) on page 192. Save as Shortcut (PC Select) Add the current settings as a shortcut. Start — Start scanning. Options See Options (to File, to Image and to E-mail) on page 193. Save as Shortcut (PC Select) Add the current settings as a shortcut. Start — Start scanning. Options See Options (to File, to Image and to E-mail) on page 193.
Settings and features tables Level 1 Level 2 Level 3 Options Descriptions See Page to E-mail Server Address Book — — Choose the address of the recipient from the address book. See Manual — — Manually enter the address of the recipient. OK Options See Options (to E-mail Server) on page 197. Save as Shortcut Address (MFC-L8600CDW is supported only after IFAX is downloaded) 2-sided Scan (MFC-L8850CDW and MFC-L9550CDW) . Add the current settings as a shortcut.
Chapter C Options (to OCR) C Level 1 Level 2 Options Descriptions See Page Options 2-sided Scan Off* See (MFC-L8850CDW and MFC-L9550CDW) 2-sided Scan: Long Edge Choose the 2-sided scan mode. Scan Settings Set at Device 2-sided Scan: Short Edge Set from Computer* Scan Type Color (Appears when Scan Settings is set to Set at Device.) Gray Resolution 100 dpi (Appears when Scan Settings is set to Set at Device.) 200 dpi* To change settings using the Touchscreen, choose Set at Device.
Settings and features tables Options (to File, to Image and to E-mail) C Level 1 Level 2 Options Descriptions See Page Options 2-sided Scan Off* See (MFC-L8850CDW and MFC-L9550CDW) 2-sided Scan: Long Edge Choose the 2-sided scan mode. Scan Settings Set at Device . 2-sided Scan: Short Edge Set from Computer* Scan Type Color* (Appears when Scan Settings is set to Set at Device.) Gray Resolution 100 dpi (Appears when Scan Settings is set to Set at Device.
Chapter C Options (to USB) C Level 1 Level 2 Options Descriptions See Page Options 2-sided Scan Off* See (MFC-L8850CDW and MFC-L9550CDW) 2-sided Scan: Long Edge Choose the 2-sided scan mode. Scan Type Color* 2-sided Scan: Short Edge Gray Choose the scan type for your document.
Settings and features tables Level 1 Level 2 Options Descriptions See Page Options File Type (When you select Color or Gray in Scan Type) Choose the file format for your document. See (continued) . PDF* JPEG PDF/A Secure PDF Signed PDF XPS (When you select Black and White in Scan Type) PDF* PDF/A Secure PDF Signed PDF TIFF Glass Scan Size A4 Letter* Legal/Folio To scan an A4, Legal or Folio size document, you must change the Glass Scan Size setting.
Chapter C Level 1 Level 2 Options Descriptions See Page Options Set New Default 2-sided Scan (MFC-L8850CDW and MFC-L9550CDW) Save your scan settings as the default settings. See (continued) Scan Type Resolution File Type Glass Scan Size File Size Remove Background Color Factory Reset Yes No See Software and Network User's Guide. The factory settings are shown in Bold with an asterisk. 196 Restore all the scan settings you changed back to the factory settings. .
Settings and features tables Options (to E-mail Server) C Level 1 Level 2 Options Descriptions See Page Options 2-sided Scan Off* See (MFC-L8850CDW and MFC-L9550CDW) 2-sided Scan: Long Edge Choose the 2-sided scan mode. Scan Type Color* . 2-sided Scan: Short Edge Gray Choose the scan type for your document. Black and White Resolution (When you select Color in Scan Type) 100 dpi Choose the scan resolution for your document.
Chapter C Level 1 Level 2 Options Descriptions See Page Options File Type (When you select Color or Gray in Scan Type) Choose the file format for your document. See (continued) PDF* JPEG PDF/A Secure PDF Signed PDF XPS (When you select Black and White in Scan Type) PDF* PDF/A Secure PDF Signed PDF TIFF Glass Scan Size A4 Letter* Legal/Folio To scan an A4, Legal or Folio size document, you must change the Glass Scan Size setting.
Settings and features tables Options (to FTP/SFTP and to Network) C Level 1 Level 2 Options Descriptions See Page Options 2-sided Scan Off* See (MFC-L8850CDW and MFC-L9550CDW) 2-sided Scan: Long Edge Choose the 2-sided scan mode. Scan Type Color* . 2-sided Scan: Short Edge Gray Choose the scan type for your document. Black and White Resolution (When you select Color in Scan Type) 100 dpi Choose the scan resolution and file format for your document.
Chapter C Level 1 Level 2 Options Descriptions See Page Options File Type (When you select Color or Gray in Scan Type) Choose the scan resolution and file format for your document. See (continued) PDF* JPEG PDF/A Secure PDF Signed PDF XPS (When you select Black and White in Scan Type) PDF* PDF/A Secure PDF Signed PDF TIFF Glass Scan Size A4 Letter* Legal/Folio To scan an A4, Legal or Folio size document, you must change the Glass Scan Size setting.
Settings and features tables Toner C Level 1 Level 2 Options Descriptions See Page Toner Life — — View the approximate remaining toner life for each color. See Test Print — — Print the Test Print page. Calibration Calibrate Yes Adjust the color density or reset calibration to the factory settings. Reset Yes No . No Registration — Yes No Adjust the print position of each color automatically. See Advanced User's Guide. The factory settings are shown in Bold with an asterisk.
Chapter C Shortcuts C Level 1 Level 2 Level 3 Options Descriptions Add Shortcut Copy Receipt See Copy on page 185. Choose the desired settings from the preset items. 15 Address — Store fax numbers, so you can dial by pressing this shortcut. 16 Fax Resolution Standard Set the resolution for outgoing faxes. 16 Choose the 2-sided fax scan mode. 16 Change the lightness or darkness of faxes you send. 16 You can send the same fax message to more than one fax number.
Settings and features tables Level 1 Level 2 Level 3 Options Descriptions Add Shortcut Fax Overseas Mode On If you are having difficulty sending faxes overseas, set this to On. 16 Adjust the scan area of the scanner glass to the size of the document. 16 (continued) Off (continued) Glass Scan Size Letter A4 See Page Legal/Folio (MFC-L8850CDW and MFC-L9550CDW) Scan to File (PC Select) Scan a black & white or a color document into your computer.
Chapter C Level 1 Level 2 Level 3 Options Descriptions Add Shortcut Scan to E-mail Server Address (MFC-L8600CDW is supported only after IFAX is downloaded) 2-sided Scan (MFC-L8850CDW and MFC-L9550CDW) Scan a black & white or a color document into your E-mail Server. 17 (continued) (continued) See Page Scan Type Resolution File Type Glass Scan Size File Size Web to Network (Profile name) Send scanned data to a CIFS server on your local network or on the Internet.
Settings and features tables Web (More1 screen) C Level 1 Level 2 Options Descriptions See Page SKYDRIVE® — — Connect the Brother machine to an Internet service. See BOX — — PICASA WEB ALBUMS™ — — GOOGLE DRIVE™ — — FLICKR® — — FACEBOOK EVERNOTE ® DROPBOX — — — — — — . Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
Chapter C USB (More2 screen) C Level 1 Level 2 Level 3 Scan to USB See to USB on page 190 Direct Print (Select File) Print Settings Level 4 Options Descriptions See Page See Paper Type Thin Plain Paper* (No. of Prints (001-999)) Thick Set the print media type when printing directly from the USB flash drive. 68 Set the paper size when printing directly from the USB flash drive. 68 Thicker Recycled Paper Bond Paper Label Envelope Env. Thin Env.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions Direct Print (Select File) Print Settings Multiple Page 1in1* Set the page layout when printing multiple pages directly from the USB flash drive. 68 Set the page orientation when printing directly from the USB flash drive. 68 Choose the 2-sided print format when printing directly from the USB flash drive. 68 Enable or disable page collation when printing directly from the USB flash drive.
Chapter C Level 1 Level 2 Level 3 Level 4 Options Descriptions Direct Print Index Print — — — Print a thumbnail page. 68 (continued) DefaultSettings Paper Type — Thin Set the default media type when printing directly from the USB flash drive. 70 Set the default paper size when printing directly from the USB flash drive. 70 Plain Paper* Thick See Page Thicker Recycled Paper Bond Paper Label Envelope Env. Thin Env.
Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions Direct Print DefaultSettings Multiple Page — 1in1* Set the default page style when printing multiple pages directly from the USB flash drive. 70 Set the default page orientation when printing directly from the USB flash drive. 70 Enable or disable the default page collation when printing directly from the USB flash drive. 70 Set the default print quality option when printing directly from the USB flash drive.
Chapter C Entering text C When you must enter text into the machine the keyboard will appear on the Touchscreen. Press to cycle among letters, numbers and special characters. Press to cycle between upper and lower case letters. Inserting spaces To enter a space, press Space or c. Making corrections If you entered an incorrect character and want to change it, use the arrow buttons to move the cursor under the incorrect character. Press , and then enter the correct character.
D Specifications D D General D NOTE This chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother.com/. Model MFC-L8600CDW Printer Type Laser Print Method Electrophotographic Laser Printer (single-pass) Memory Capacity MFC-L8850CDW Standard 256 MB Optional 1 slot: DDR2 SO-DIMM (144-pin) up to 256 MB 4.85 in. (123.2 mm)TFT Color Touchscreen LCD 1 and Touchpanel LCD (liquid crystal display) 3.7 in. (93.
Chapter D Model MFC-L8600CDW Dimensions MFC-L8600CDW MFC-L8850CDW MFC-L9550CDW 19.4 in. (492 mm) 19.8 in. (503 mm) 16.1 in. (410 mm) MFC-L8850CDW, MFC-L9550CDW 20.9 in. (530 mm) 19.3 in. (490 mm) Weights (with supplies) 63.5 lb (28.8 kg) 20.7 in. (526 mm) 67.4 lb (30.6 kg) 1 Measured diagonally 2 USB connections to computer 3 Measured according to IEC 62301 Edition 2.0 4 Power consumption varies slightly depending on the usage environment or part wear.
Specifications Model Noise Level Sound Pressure Sound Power MFC-L8600CDW MFC-L8850CDW Printing LpAm = 55dB (A) LpAm = 56dB (A) Printing(Quiet Mode) LpAm = 52dB (A) LpAm = 53dB (A) Ready LpAm = 28 dB (A) Printing LWAd = 6.73 B (A) LWAd = 6.71 B (A) MFC-L9550CDW D (Color) Printing LWAd = 6.70 B (A) LWAd = 6.71 B (A) (Black & White) Printing(Quiet Mode) LWAd = 6.40 B (A) LWAd = 6.36 B (A) Ready LWAd = 4.
Chapter D Document Size Model Document Size (1-sided) Document Size (2-sided) 214 D MFC-L8600CDW MFC-L8850CDW MFC-L9550CDW ADF Width 5.8 to 8.5 in. (147.3 to 215.9 mm) ADF Length 5.8 to 14.0 in. (147.3 to 355.6 mm) Scanner Glass Width Max. 8.5 in. (215.9 mm) Scanner Glass Length Max. 11.7 in. (297.0 mm) Max. 14.0 in. (355.6 mm) ADF Width — 5.8 to 8.5 in. (147.3 to 215.9 mm) ADF Length — 5.8 to 14.0 in. (147.3 to 355.
Specifications Print media D D Model Paper Input MFC-L8600CDW Paper Tray 1 (Standard) MFC-L8850CDW MFC-L9550CDW Paper Type Plain Paper, Thin Paper, Recycled Paper Paper Size Letter, A4, B5 (JIS), A5, A5 (Long Edge), A6, Executive, Legal, Folio Paper Weight 16 to 28 lb (60 to 105 g/m2) Multipurpose tray (MP tray) Maximum Paper Capacity Up to 250 sheets of 20 lb (80 g/m2) Plain Paper Paper Type Plain Paper, Thin Paper, Thick Paper, Thicker Paper, Recycled Paper, Bond Paper, Label, Envelope, En
Chapter D Fax D Model MFC-L8600CDW MFC-L8850CDW Compatibility ITU-T Super Group 3 Coding System MH/MR/MMR/JBIG Modem Speed 33,600 bps (with Automatic Fallback) 2-sided Print Receiving Yes Automatic 2-sided Sending — Scanning Width Max. 8.19 in. (208 mm) Printing Width Max. 8.19 in.
Specifications Copy D D Model MFC-L8600CDW Copy Width Max. 8.27 in. (210 mm) Automatic 2-sided Copy — Multiple Copies Stacks or Sorts up to 99 pages Reduce/Enlarge 25% to 400% (in increments of 1%) 1 MFC-L9550CDW Yes (from ADF) Up to 1200 600 dpi Resolution First Copy Out Time MFC-L8850CDW 1 Black & White Less than 18 seconds at 73.4 F (23 C) / 115 V Color Less than 20 seconds at 73.
Chapter D Scanner D Model MFC-L8600CDW Color / Black Yes / Yes TWAIN Compliant Yes (Windows® XP / Windows Vista® / Windows® 7 / Windows® 8 / Mac OS X v10.7.5 / 10.8.x / 10.9.x 1) WIA Compliant Yes (Windows® XP / Windows Vista® / Windows® 7 / Windows® 8) ICA Compliant Yes (Mac OS X v10.7.5 / 10.8.x / 10.9.
Specifications Printer D D Model MFC-L8600CDW Automatic 2-sided Print Yes Emulations PCL6, BR-Script3 (PostScript® 3™) Resolution 600 600 dpi 2400 dpi (2400 600) quality Print Speed (2-sided) Print Speed First Print Time 2 MFC-L8850CDW MFC-L9550CDW Black & White Up to 14 sides/minute (Up to 7 sheets/minute) (Letter size) 1 Color Up to 14 sides/minute (Up to 7 sheets/minute) (Letter size) 1 Black & White Up to 30 pages/minute (Letter size) 1 Up to 32 pages/minute (Letter size) 1 Co
Chapter D Interfaces Model D MFC-L8600CDW USB Hi-Speed USB 2.0 MFC-L8850CDW MFC-L9550CDW 12 We recommend using a USB 2.0 cable (Type A/B) that is no more than 6 feet (2.0 meters) long. Ethernet 3 10BASE-T / 100BASE-TX Use a straight-through Category 5 (or greater) twisted-pair cable. Wireless LAN 3 IEEE 802.11b/g/n (Infrastructure mode/Ad-hoc mode) IEEE 802.11g (Wi-Fi Direct) 1 Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.
Specifications Network D D NOTE For more information about the Network specifications, see Software and Network User's Guide. Model MFC-L8600CDW MFC-L8850CDW MFC-L9550CDW LAN You can connect your machine to a network for Network Printing, Network Scanning, PC-FAX Send, PC-FAX Receive (Windows® only) and Remote Setup 1. Also included is Brother BRAdmin Light 2 3 Network Management software.
Chapter D Direct Print feature Model 1 D MFC-L8600CDW MFC-L8850CDW MFC-L9550CDW Compatibility PDF version 1.7 , JPEG, Exif + JPEG, PRN (created by Brother printer driver), TIFF (scanned by all Brother MFC or DCP models), XPS version 1.0 Interface USB direct interface 1 PDF data including a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported.
Specifications Computer requirements D D Computer Platform & Operating System Version PC Interface USB 2 10/100Base-TX Wireless (Ethernet) 802.
Chapter D Supplies D Model MFC-L8600CDW Toner In the Cartridge box MFC-L9550CDW Order No. Approx. 2,500 pages Letter or A4 page 1 Approx. 6,000 pages Letter or A4 page 1 — Approx. 1,500 pages Letter or A4 1 Magenta page Approx. 6,000 pages Letter or A4 page 1 — Approx. 2,500 pages Letter or A4 page 1 — TN-331BK Approx. 1,500 pages Letter or A4 1 Magenta page — TN-331C Black MFC-L8850CDW Cyan Yellow Standard Black Cyan TN-331M Yellow High Yield TN-331Y Approx.
Specifications Important information for the toner cartridge life D D Color/Mono setting on the printer driver D Users can change the Color/Mono settings on the printer driver as follows: Auto The machine checks the content of the document for color. If color is detected anywhere in the document, it will print the whole of the document using all the colors.
Chapter D There are two messages that indicate when the toner nears or reaches its life end: Toner Low and Replace Toner. Toner Low is displayed on the LCD when the number of dots or rotations of the developer roller nears its maximum count: Replace Toner is displayed on the LCD when the number of dots or rotations of the developer roller reaches its maximum count.
E Index A C Address Book changing ...............................................64 setting up ..............................................63 using .....................................................62 ADF (automatic document feeder) using .....................................................39 Answering machine (TAD) connecting ............................................58 Apple Macintosh See Software and Network User's Guide. Automatic Fax Receive ..........................................
E I Envelopes ................................... 34, 35, 37 Equalization ...........................................142 Error messages on Touchscreen ...........111 Comm. Error .......................................112 No Paper .............................................114 Out of Memory ....................................115 Print Unable XX ..................................116 Scan Unable .......................................117 Extension telephone, using ......................
N Q Network faxing See Software and Network User's Guide. printing See Software and Network User's Guide. scanning See Software and Network User's Guide. Network connectivity ..............................220 NFC (Near Field Communication) Reader .8 Nuance™ PaperPort™ 12SE See Software and Network User's Guide and Help in the PaperPort™ 12SE application to access How-to-Guides. Quality printing ............................................... 143 O Out of Memory message ........................
T W TAD (telephone answering device), external ............................................. 44, 46 connecting ...................................... 57, 58 recording OGM .....................................59 Teen Ring ................................................54 Telephone line connections ...........................................58 difficulties ............................................135 interference .........................................142 multi-line (PBX) .............................
Brother International Corporation 200 Crossing Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Brother International Corporation (Canada) Ltd. 1 rue Hôtel de Ville, Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries. www.brotherearth.
