User Guide

Error Message Cause Action
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper
Pick-up Rollers.
Low Temperature
The room temperature is too low. After warming the room, allow the
machine to warm up to room temperature.
Try again when the machine has warmed
up.
Media is Full.
The USB flash drive you are using already
contains 999 files.
Your machine can only save to your USB
flash drive if it contains fewer than 999
files. Delete unused files and try again.
The USB flash drive you are using does
not have enough free space to scan the
document.
Delete unused files from your USB flash
drive to make some free space, and then
try again.
No Caller ID
There is no incoming call history. You did
not receive calls or you have not
subscribed to the Caller ID service from
your telephone company.
To use the Caller ID feature, call your
telephone company.
See Related Information: Caller ID.
No Device
When configuring the Wi-Fi Direct
network, the Brother machine cannot find
your mobile device.
• Make sure your machine and mobile
device are in the Wi-Fi Direct mode.
• Move the mobile device closer to your
Brother machine.
• Move your Brother machine and the
mobile device to an obstruction-free
area.
• If you are manually configuring the Wi-
Fi Direct network, make sure you have
entered the correct password.
• If your mobile device has a
configuration page for how to obtain
an IP address, make sure the IP
address of your mobile device has
been configured via DHCP.
No File
The USB flash drive in the media drive
does not contain a .JPG file.
Put the correct USB flash drive into the
slot again.
No Paper Fed
The machine is out of paper or paper is
not correctly loaded in the paper tray.
Do one of the following:
• Refill the paper tray, and then follow
the LCD instructions.
• Remove and reload the paper, and
then follow the LCD instructions.
See Related Information: Load Paper.
The paper was not inserted in the center
position of the MP tray.
Remove the paper and reinsert it in the
center of the MP tray, and then follow the
LCD instructions.
See Related Information: Load Paper in
the Multi-purpose Tray (MP Tray).
The Jam Clear Cover is not closed
correctly.
Make sure the Jam Clear Cover is closed
evenly at both ends.
See Related Information: Printer Jam or
Paper Jam.
Paper dust has accumulated on the
surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
See Related Information: Clean the Paper
Pick-up Rollers.
No Response/Busy
The number you dialed does not answer
or is busy.
Verify the number and try again.
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