User Guide

Table Of Contents
Error Message Cause Action
Unusable Device
Disconnect device
from front connector
& turn machine off &
then on
A broken device is connected to the USB
direct interface.
Unplug the device from the USB direct
interface, then press
to turn the
machine off and then on again.
Unusable Device
Please disconnect USB
device.
A USB device or USB flash drive that is
not supported has been connected to the
USB direct interface.
Unplug the device from the USB direct
interface. Turn the machine off and then
on again.
Wrong Document Size
Settings
The document size option does not match
the size of your fax document.
Select the correct document size option,
and then press Fax Start again.
Wrong Ink Cartridge
The ink cartridge model number is not
compatible with your machine.
Verify whether the cartridge model
number will work with your machine.
Wrong Ink Color
An ink cartridge has been installed in the
wrong position.
Check which ink cartridges are not
matched by color to their ink cartridge
positions and move them to their correct
positions.
Wrong Tray Settings
The machine's Paper Size and Tray Use
settings do not match the size of paper in
the tray you are using.
Follow the instructions on the touchscreen
and try to print again.
Configure the paper size setting for the
tray according to the LCD instructions.
Related Information
Troubleshooting
Transfer Your Faxes or Fax Journal Report
Error Messages When Using the Brother Web Connect Feature
Related Topics:
Touchscreen LCD Overview
Print the Network Configuration Report
Replace the Ink Cartridges
Change the Check Paper Size Setting
Telephone Line Interference/VoIP
Load Documents in the Automatic Document Feeder (ADF)
Document Jams
Turn off Distinctive Ring
Caller ID
Load Paper
Printer Jam or Paper Jam
Paper is Jammed in the Front of the Machine
Remove Paper Scraps
Clean the Paper Pick-up Rollers
Turn Off Memory Receive
Print a Fax Stored in the Machine's Memory
Change the Paper Size and Paper Type
Print Settings (Windows
®
)
Print Options (Mac)
Load Paper in the Multi-purpose Tray (MP Tray)
Paper Handling and Printing Problems
536