User Guide

Cause Action Interface
Check your network devices using the ping command. For more
information on how to confirm your network settings, see Related
Information:Check Network Devices Using the Ping Command.
The failed print job is still
in your computer's print
queue.
• If the failed print job is still in your computer's print queue, delete it.
• Otherwise, double-click the printer icon in the following folder and
cancel all documents:
- Windows
®
7
Click
(Start) > Devices and Printers.
- Windows
®
8
Move your mouse to the lower right corner of your desktop.
When the menu bar appears, click Settings > Control Panel.
In the Hardware and Sound group, click View devices and
printers.
- Windows
®
10 and Windows Server
®
2016
Click
> Windows System > Control Panel. In the
Hardware and Sound group, click View devices and printers.
- Windows Server
®
2008
Click Start > Control Panel > Printers.
- Windows Server
®
2012
Move your mouse to the lower right corner of your desktop.
When the menu bar appears, click Settings > Control Panel.
In the Hardware group, click View devices and printers >
Printers.
-
Windows Server
®
2012 R2
Click Control Panel on the Start screen. In the Hardware
group, click View devices and printers.
- Mac
Click System Preferences > Printers & Scanners.
Wired/Wireless
Your Brother machine is
not connected to the
wireless network.
Print the WLAN Report to check the error code on the printed report. Wireless
If you have checked and tried all of the above, but your Brother machine still cannot print and scan, uninstall the
Brother software and drivers and reinstall them.
Related Information
• Network Problems
Related Topics:
• Print the WLAN Report
• Use the Network Connection Repair Tool (Windows
®
)
• Wireless LAN Report Error Codes
• Check Network Devices Using the Ping Command
• I Want to Check that My Network Devices are Working Correctly
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