User’s Guide QL-800 QL-800 Read the Product Safety Guide first, then read the Quick Setup Guide for the correct setup procedure. After reading this guide, keep it in a safe place for quick reference.
Introduction Important Notice The contents of this document and the specifications of this product are subject to change without notice. Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publications.
Symbols Used in This Guide The following symbols are used throughout this guide: WARNING Tells you what to do to avoid the risk of injury. CAUTION Tells you about procedures you must follow to avoid minor personal injury or damage to the label printer. Important Indicates information or directions that should be followed. Ignoring them may result in damage, or failed operations.
General Precautions DK Roll (DK Label and DK Tape) Use only genuine Brother accessories and supplies (with unauthorised accessories or supplies. , marks). DO NOT use any If the label is attached to a wet, dirty, or oily surface, it may peel off easily. Before applying the label, clean the surface to which the label will be applied. DK Rolls use thermal paper or film that can fade in colour or peel off surfaces if exposed to ultraviolet light, wind or rain.
IMPORTANT NOTE Windows Vista ® in this document represents all editions of Windows Vista ®. Windows ® 7 in this document represents all editions of Windows ® 7. Windows ® 8 in this document represents all editions of Windows ® 8. Windows ® 8.1 in this document represents all editions of Windows ® 8.1. Windows ® 10 in this document represents Windows ® 10 Home, Windows ® 10 Pro, Windows ® 10 Enterprise, and Windows ® 10 Education.
Table of Contents Section I 1 Basic Operations Setting Up the Label Printer 2 Parts Description .......................................................................................................................................2 Front ....................................................................................................................................................2 Rear...................................................................................................................
5 Other Functions 24 Confirming the Label Printer Settings ......................................................................................................24 2-color Printing Configuration with Other Applications ............................................................................24 Distributed Printing (Windows ® only) ......................................................................................................
11 Maintenance 59 Cleaning the Exterior of the Unit..............................................................................................................59 Cleaning the Print Head...........................................................................................................................59 Cleaning the Roller ..................................................................................................................................59 Cleaning the Label Outlet .................
Section I Basic Operations Setting Up the Label Printer Printing Using a Computer (P-touch Editor) Printing Using the Mobile Device Changing the Label Printer Settings Other Functions I 2 7 11 13 24
1 Setting Up the Label Printer 1 1 Parts Description 1 Front 1 9 8 7 10 3 5 1 2 4 6 1 Feed Button 7 Label Output Slot 2 Cutter Button 8 DK Roll Compartment Cover 3 Editor Lite LED 9 Roll Spool Arm 4 Editor Lite Button 10 Roll Spool Guide 5 Status LED 6 Power Button 2
Setting Up the Label Printer Rear 1 1 2 1 1 Power Cord Slot 2 USB Port Important Before using the printer, make sure you remove the protective sheet according to the following procedure: 1 Make sure that the printer is turned Off. Hold the printer by the front, and firmly lift the DK Roll Compartment Cover to open it. 2 Remove the protective sheet from the Label Output Slot. Protective sheet • Do not throw away the protective sheet.
Setting Up the Label Printer Loading the DK Roll 1 1 Make sure that the label printer is turned Off. Hold the printer by the front and firmly lift the DK Roll Compartment Cover to open it. 2 Place the DK Roll into the Roll Spool Guide. • Make sure that the Roll Spool Arm is inserted firmly in the Roll Spool Guide. • Make sure the stabiliser (1) slides into the notch of the printer. 1 1 3 Thread the DK Roll through the printer.
Setting Up the Label Printer 4 Close the DK Roll Compartment Cover. When you press the Power ( ) Button to turn the printer On, the end of the DK Roll aligns automatically. Important Do not leave any printed labels in the printer. Doing so will cause the labels to jam.
Setting Up the Label Printer Connecting the AC Power Cord 1 1 Connect the AC Power Cord to the printer. Then, plug the AC Power Cord into an earthed electrical socket. Turning Power On/Off On: Press the Power ( 1 ) Button to turn the printer On. The Status LED turns green. Off: Press and hold the Power ( ) Button again to turn the printer Off. Important When turning the printer Off, do not disconnect the AC Power Cord until the orange Status LED turns Off.
2 Printing Using a Computer (P-touch Editor) 2 Installing the Software and Printer Drivers to a Computer 2 2 To print from your Windows ® computer or Mac, install the printer drivers, P-touch Editor, and other applications to your computer. For Windows ® Printer Driver, P-touch Editor, P-touch Update Software, and Printer Setting Tool. For Mac Printer Driver, P-touch Editor, P-touch Update Software, and Printer Setting Tool.
Printing Using a Computer (P-touch Editor) Printing from a Computer 2 Available Applications 2 To use the printer effectively, a number of applications and functions are available. You must install the printer driver to use these applications. Visit our website (install.brother) and download the installer for the applications and printer driver.
Printing Using a Computer (P-touch Editor) Creating Labels from Your Computer 2 There are various methods for printing with this printer. The following describes the procedure for printing from a computer using P-touch Editor. 1 2 3 4 2 Start P-touch Editor, and then open the document you want to print. Create a label design. Check the cutting options. Select [File] and then select [Print] from the menu bar or click the [Print] icon.
Printing Using a Computer (P-touch Editor) Attaching Labels 1 2 2 Peel the backing from the label. 2 Position the label, and then press firmly from top to bottom with your finger to attach the label. Note Labels may be difficult to attach to surfaces that are wet, dirty, or uneven. The labels may peel off easily from these surfaces.
3 Printing Using the Mobile Device 3 Installing Applications for Use with Mobile Devices 3 You can use your printer as a stand-alone printer or connect it to a mobile device. To create and print labels directly from your mobile device, install the Brother mobile applications, and then connect your printer to your mobile device with the USB cable.
Printing Using the Mobile Device Printing from a Mobile Device 1 Make sure that the printer is connected to your mobile device. Start the mobile printing application on your mobile device. 2 Select a label template or design. You can also select a previously designed label or image and print it. 3 3 3 Tap [Print] in the application menu. Cutting Options 3 See Cutting Options on page 9. Attaching Labels 1 2 3 Peel the backing from the label.
4 Changing the Label Printer Settings Printer Setting Tool for Windows ® 4 4 Use the Printer Setting Tool to specify the printer’s device settings from a Windows ® computer. Important • The Printer Setting Tool is available only with compatible Brother printers. • "Printer Setting Tool" appears in English as "Printer Setting Tool" in the [Control Panel] and shortcut icon. Before Using the Printer Setting Tool 4 Make sure the AC Power Cord is connected to the printer and to an electrical socket.
Changing the Label Printer Settings Using the Printer Setting Tool for Windows ® 1 2 4 Connect the printer you want to configure to the computer. Start the Printer Setting Tool. For Windows Vista ® / Windows ® 7 Click Start > All Programs > Brother > Label & Mobile Printer > Printer Setting Tool. For Windows ® 8 / Windows ® 8.1 4 On the Apps screen, click the Printer Setting Tool. For Windows ® 10 Click Start > Brother > Label & Mobile Printer > Printer Setting Tool. The main window appears.
Changing the Label Printer Settings 4 Select the settings you want to change, and then specify or change the settings in the dialog box. For more information on the settings dialog boxes, see Device Settings for Windows ® on page 16. 5 6 Click [Apply], and then click [Exit...] to apply the settings to the printer. Click Exit. Important Use the Printer Setting Tool to configure the printer only when the printer is waiting for the next print job.
Changing the Label Printer Settings Device Settings for Windows ® 4 Use [Device Settings] in the Printer Setting Tool to specify or change printer settings when connecting the printer and computer with a USB cable. Not only can you change the device settings for one printer, but you can also apply the same settings to multiple printers.
Changing the Label Printer Settings 3 Settings Tabs Contains settings that may be specified or changed. Note If appears in the tab, the settings in that tab cannot be specified or changed. In addition, the settings in the tab will not be applied to the printer even if [Apply] is clicked. The settings in the tab will also not be saved or exported when the [Save in Command File] or [Export] command is used.
Changing the Label Printer Settings Menu Bar 4 The following explains about the menu items in the Settings Dialog Box. • Apply Settings to the Printer Applies the settings to the printer. Performs the same operation as when [Apply] is clicked. • Check Setting Displays the current settings. • Save Settings in Command File Saves the specified settings in a command file. Performs the same operation as when [Save in Command File] is selected from the [Apply] drop-down list.
Changing the Label Printer Settings Advanced Tab 4 The following explains about the Advanced Tab in the Settings Dialog Box. • Print Density (Black) Sets the density of black. Available settings: [+6/+5/+4/+3/+2/+1/0/-1/-2/-3/-4/-5/-6] • Print Density (Red) Sets the density of red. Available settings: [+6/+5/+4/+3/+2/+1/0/-1/-2/-3/-4/-5/-6] • Print Data after Printing Specifies whether or not print data is erased after printing.
Changing the Label Printer Settings Printer Setting Tool for Mac 4 Using the Printer Setting Tool, you can specify the printer’s device settings from a Mac. Not only can you change the device settings for one printer, but you can also apply the same settings to multiple printers. Note The Printer Setting Tool is installed automatically when you use the initial installer to install the printer driver. For more information, see Installing the Software and Printer Drivers to a Computer on page 7.
Changing the Label Printer Settings Settings Dialog Box 4 2 1 3 4 4 5 6 7 8 1 Printer Lists the connected printers. 2 Import Imports settings from a file. 3 Export Saves the current settings in a file. 4 Settings Tabs Contain settings that may be specified or changed. 5 Apply Settings to the Printer Applies the settings to the printer. 6 Factory Reset Resets printer settings to factory settings.
Changing the Label Printer Settings Basic Tab 4 The following explains about the Basic Tab in the Settings Dialog Box. • Auto Power On Specifies whether the printer turns on automatically when the AC Power Cord is plugged into an electrical socket. Available settings: [Disable], [Enable] • Auto Power Off (AC/DC) Specifies the period of time that passes before the printer turns off automatically when connected to an electrical socket.
Changing the Label Printer Settings Applying Setting Changes to Multiple Label Printers 4 1 After applying settings to the first printer, disconnect the printer from the computer, and then connect the second printer to the computer. 2 3 Select the newly connected printer from the [Printer] drop-down list. 4 Repeat steps 1 – 3 for all printers whose settings you want to change. Click [Apply Settings to the Printer].
5 Other Functions 5 Confirming the Label Printer Settings 5 You can print the settings report, which contains the following information: the firmware version, device settings, and serial number. 1 2 Turn on the printer. Press and hold the Cutter ( ) Button to print the report. Note When you print this report, recommend a DK Roll with labels 29 mm or wider and a print length of 64 mm. DK Rolls for 2-colour printing cannot be used.
Other Functions Distributed Printing (Windows ® only) 5 When printing a large number of labels, printing can be distributed among multiple printers. Because printing is performed at the same time, the total printing time can be reduced. Note • Printing can be distributed to printers connected via a USB connection. • The number of pages is automatically divided among the selected printers.
Other Functions 3 Click the [Advanced] tab, select the [Distributed Printing] check box, and then click [Settings]. 5 4 In the Distributed Printing Settings dialog box, select the printers you want to use for distributed printing. 1 3 2 a) Click [Detect Current Paper Information…] (1). b) The current printer information that was detected appears below [Current Paper] and [Paper Type] (2). c) Select the check box next to the [Printer Name] you want (3).
Other Functions 5 Specify the label size. A. If only one printer has been selected. In the Distributed Printing Settings dialog box from step 4, select the printer whose setting you want to specify, and then either double-click it or right-click it, and then click [Settings]. From the [Set Width] drop-down list, select the label size. Note Information displayed in the [Distributed Printing Settings] dialog box from step 4 can be entered in the [Notes] text box. B. If multiple printers have been selected.
Section II Application II How to Use P-touch Editor 29 How to Use P-touch Library (Windows ® only) 41 How to use P-touch Editor Lite (Windows ® only) 46 50 How to Update P-touch Software
6 How to Use P-touch Editor 6 To use your printer with your computer, install P-touch Editor and the printer driver. To download the latest driver and software, visit the Brother Solutions Center at support.brother.com [Select your region/country.] - [Downloads] - [Choose your product] For Windows ® 6 Starting P-touch Editor 1 6 Start the P-touch Editor. 6 For Windows Vista ® / Windows ® 7 From the Start button, click [All Programs] - [Brother P-touch] - [P-touch Editor 5.
How to Use P-touch Editor 3 Select one of the displayed options: 4 3 1 2 6 1 To create a new layout, double-click [New Layout], or click [New Layout] and then click [→]. 2 To create a new layout using a preset layout, double-click a category button, or select a category button and then click [→]. 3 To connect a preset layout to a database, select the check box next to [Connect Database]. 4 To open an existing layout, click [Open].
How to Use P-touch Editor Printing with P-touch Editor 6 Express mode This mode allows you to quickly create layouts that include text and images. 6 To print, click [File] - [Print] from the menu bar or click the [Print] icon. Before printing, configure the print settings in the Print screen. Professional mode This mode allows you to create layouts using a wide-range of advanced tools and options. B A To print, click [File] - [Print] from the menu bar or click the [Print] icon (A).
How to Use P-touch Editor Snap mode This mode allows you to capture all or a portion of your computer screen display, print it as an image, and save it for future use. 1 Click the [Snap] mode selection button. The Description of Snap mode dialog box appears. 6 2 Click [OK]. The Snap mode palette appears.
How to Use P-touch Editor 2-colour Printing Configuration 6 The printer is capable of 2-colour printing. Configuration with P-touch Editor Express mode 6 1 Select [Paper] then the Two-colour Mode appears. 2 Select [On] for [Two-colour Mode]. 6 3 Select [Text] to edit the colour of the text. 4 Select [Frame] to edit the colour of the frame.
How to Use P-touch Editor • Use [Sets Text Colour for Seleted Text] to edit the colour of the text. • Use [Changes the fill colour] to edit the colour to fill an enclosed area with. • Use [Changes the colour of the line] to edit the colour of the line. • Use [Changes the background colour of the object] to edit the background colour of the object. Professional mode 6 6 1 Click the illustration , then the detailed item will appear. 2 Click the icon, then [Twocolour media was selected.
How to Use P-touch Editor 3 Click the dropdown list on the left, and select [BK-RD]. 6 4 Click [View], then select [Property Palette], and click [Colour]. The Colour editing palette appears.
How to Use P-touch Editor • Use [Sets Text Colour for Seleted Text] to edit the colour of the text. • Use [Changes the fill colour] to edit the colour to fill an enclosed area with. • Use [Changes the colour of the line] to edit the colour of the line. • Use [Changes the background colour of the object] to edit the background colour of the object. Note • The brightness, contrast and threshold (range of red) can be adjusted through the driver settings.
How to Use P-touch Editor For Mac 6 Starting P-touch Editor 6 To start P-touch Editor, double-click [P-touch Editor] icon on the desktop. Note • The following method can also be used to start the P-touch Editor: Double-click [Macintosh HD] - [Applications] - [P-touch Editor 5.1], and then double-click the [P-touch Editor] application icon. • When using a Mac, you cannot transfer label data created using P-touch Editor to the printer.
How to Use P-touch Editor Operation modes 6 Standard Mode This mode allows you to create labels with text and images.
How to Use P-touch Editor Snap mode This mode allows you to capture the screen, print it as an image, and save it for future use. To start the Snap mode, follow the steps below: 1 Click the [Snap] mode selection button. The Description of Snap mode dialog box appears. 6 2 Click [OK]. The Snap mode palette appears.
How to Use P-touch Editor 2-colour Printing Configuration 6 The printer is capable of 2-colour printing. Configuration with P-touch Editor Standard mode 6 1 Select 2 Select [BK-RD] for [Print Colors] and [ON] for [Two-color Mode]. [Paper], then the Two-colour Mode appears. 6 3 4 Select [Text] to edit the text. 5 Click Select [Color] to edit the colour of the text. , then the edit tools below appear. • Use [Changes the colour of the line] to edit the colour of the line.
7 How to Use P-touch Library (Windows ® only) 7 P-touch Library 7 This program allows you to manage and print P-touch Editor templates. Starting P-touch Library 7 For Windows Vista ® / Windows ® 7 From the Start button, click [All Programs] - [Brother P-touch] - [P-touch Tools] - [P-touch Library 2.2]. For Windows ® 8 / Windows ® 8.1 Click [P-touch Library 2.2] on the [Apps] screen. For Windows ® 10 From the Start button, click [P-touch Library 2.2] under [Brother P-touch].
How to Use P-touch Library (Windows ® only) 3 Folder List Displays a list of folders. When you select a folder, the templates in the selected folder appear in the templates list. 4 Templates List Displays a list of the templates in the selected folder. 5 Preview Displays a preview of the templates selected in the templates list. Explanations of the Toolbar Icons Icon Button name Function Open Opens the selected template. Print Prints the selected template with the printer.
How to Use P-touch Library (Windows ® only) Printing Templates 7 Select the template you want to print, and then click [Print]. 7 The connected printer prints the template.
How to Use P-touch Library (Windows ® only) Searching for Templates 7 You can search for templates registered to P-touch Library. 1 Click [Search]. The Search dialog box appears. 7 2 Specify the search criteria. The following search criteria are available: Settings Details Multiple Parameters Determines how the program searches when multiple criteria are specified. If you select [AND], the program searches for files that satisfy all of the criteria.
How to Use P-touch Library (Windows ® only) 4 Close the Search dialog box. To confirm the search results, click [Search Results] in the folder view. Note You can register templates to P-touch Library by dragging and dropping them into the [All Contents] folder or to the folder list. You can also configure P-touch Editor to register templates to P-touch Library automatically, using the following procedure: 1 From the P-touch Editor menu, select [Tools] - [Options].
8 How to use P-touch Editor Lite (Windows ® only) 8 With P-touch Editor Lite, you can quickly create various simple label layouts without installing any drivers or software. P-touch Editor Lite is only supported when the printer is connected using a USB cable. After the USB cable is connected, a dialog box appears on the computer screen. • For Windows Vista ®, click (P-touch Editor Lite). • For Windows ® 7 / Windows ® 8 / Windows ® 8.
How to use P-touch Editor Lite (Windows ® only) Icon Function Minimises P-touch Editor Lite. Exits P-touch Editor Lite. 2 Property Toolbar Icon Function Click to change the font. Click to specify the font size. You can adjust the font size up or down one level by clicking / or . Specifies the font style: / Bold / Italic / Underline Specifies the alignment of text in a text box. Sets the width of the label. Click Sets the length of the label. Click accommodate the entered text.
How to use P-touch Editor Lite (Windows ® only) 3 3 Label View Display Function This label view is displayed when the software is started. The width of label currently set is displayed on the left of the label image. When "Auto" is shown on the right, the length of label is automatically adjusted to the length of text. To manually change the length and width of the label, move the pointer to the label area's border, and then drag it when the blue line appears.
How to use P-touch Editor Lite (Windows ® only) Right-click in the layout view area to select and execute the following menu items. Other Functions (right-click to view) Menu Do this Undo Redo Click Undo to undo the last operation. Click Redo to redo the last operation. Cut Copy Paste Select the text area (or object) that you want to cut or copy and select Cut or Copy. Click in the destination area and select Paste. Margins The function is not available for QL printers. Insert Click Insert.
9 How to Update P-touch Software 9 The software can be upgraded to the latest available version using the P-touch Update Software. Note • The actual software and the contents of this manual may differ. • Do not turn off the power when transferring data or updating firmware. Updating P-touch Editor 9 Important (Windows ® only) Before updating P-touch Editor, install the printer driver. For Windows® 1 9 Start the P-touch Update Software.
How to Update P-touch Software 2 Click the [Computer software update] icon. 3 Select the [Printer] and [Language], select the check boxes next to Cable Label Tool and P-touch Editor, and then click [Install]. 9 4 A message appears indicating that the installation has finished.
How to Update P-touch Software For Mac 1 9 Double-click the [P-touch Update Software] icon on the desktop. Note The following method can also be used to start P-touch Update Software: Double-click [Macintosh HD] - [Applications] - [P-touch Update Software], and then double-click the [P-touch Update Software] application icon. 2 Click the [Computer software update] icon. 9 3 4 Select the [Printer] and [Language], select the check box next to P-touch Editor, and then click [Install].
How to Update P-touch Software Updating P-touch Editor Lite (Windows® only) and the Firmware 9 Important • Before updating the firmware you must install the printer driver. • Do not turn off the power when transferring data or updating firmware. • If another application is running, exit the application. For Windows® 1 2 9 Turn on the printer and connect the USB cable. Start the P-touch Update Software. For Windows Vista ® / Windows ® 7 Double-click the [P-touch Update Software] icon.
How to Update P-touch Software 3 Click the [Machine update] icon. 4 Select the [Printer], make sure that [The machine is connected correctly.] message appears, and then click [OK].
How to Update P-touch Software 5 Select the [Language], select the check box next to the firmware you want to update to, and then click [Transfer]. Important Do not turn off the printer or disconnect the cable during data transfer. 9 6 Check the content to be updated, and then click [Start] to begin the update. The firmware update begins. Important Do not turn off the printer or disconnect the cable during the update process. For Mac 1 2 9 Turn on the printer and connect the USB cable.
How to Update P-touch Software 3 Click the [Machine update] icon. 4 5 Select the [Printer], ensure that [The machine is connected correctly.] appears, and then click [OK]. Select the [Language], select the check box next to the firmware you want to update to, and then click [Transfer]. Important Do not turn off the printer or disconnect the cable during data transfer. 6 9 Check the content you want to update, and then click [Start] to begin the update. The firmware update begins.
Section III Appendix Resetting the Label Printer Maintenance Troubleshooting Product Specifications III 58 59 62 70
10 Resetting the Label Printer 10 Reset the internal memory of your printer to clear all saved label files, or if the printer is not operating correctly. Resetting All Settings to the Factory Settings Using the Label Printer Buttons 10 To reset the printer, perform the following procedure. 1 2 Turn off the printer. 3 Press the Cutter ( ) Button three times to reset all settings (including device settings) to the factory settings.
11 Maintenance 11 We recommend cleaning your printer on a regular basis to maintain its correct performance. Note Always disconnect the AC Power Cord before cleaning the printer. Cleaning the Exterior of the Unit 11 Wipe any dust and marks from the main unit using a soft, dry cloth. Use a cloth slightly damp with water on difficult to remove marks. Note Do not use paint thinner, benzene, alcohol or any other organic solvent. These may deform or damage the case of your printer.
Maintenance 3 Remove the DK Roll. Note Be sure to remove the DK Roll before cleaning the roller. The roller cleaning function will not operate correctly if the DK Roll is not removed. 4 Remove Part (B) of the Cleaning Sheet. Insert edge (A) of the Cleaning Sheet into the printing units. Note The printed side of the Cleaning Sheet should be facing upwards. 11 5 6 Close the DK Roll Compartment Cover and turn on the printer. Press the Feed ( ) Button for more than one second.
Maintenance Cleaning the Label Outlet 11 If a label causes the machine to jam due to adhesive residue attached to the label outlet, clean the label outlet with a cloth. Use a slightly damp cloth on difficult to remove adhesive, if necessary.
12 Troubleshooting 12 Overview 12 This chapter explains how to resolve typical problems you may encounter when using the printer. If you have any problems with the printer, first make sure you have performed the following tasks correctly: Connect the printer to an AC power socket. For more information, see Connecting the AC Power Cord on page 6. Remove all protective packaging from the printer. Install and select the correct printer driver.
Troubleshooting Printing Problems Problem The printer does not print, or a printing error is received. 12 Solution • Is the cable loose? Check that the cable is connected securely. • Is the DK Roll installed correctly? If not, remove the DK Roll and reinstall it. • Is there enough roll remaining? Check that there is enough roll remaining. • Is the DK Roll Compartment Cover open? Check that the DK Roll Compartment Cover is closed.
Troubleshooting Problem Cutter error. Solution • If a cutter error occurs, keep the DK Roll Compartment Cover closed and press the Power ( ) Button. The cutter moves back to the normal position and the printer turns off automatically. After the printer is Off, check the label outlet and remove any jammed labels. Contact Brother customer service. I want to reset the printer. Press and hold the Cutter ( ) Button while holding the Power ( ) Button when the printer is turned off.
Troubleshooting Problem Printed barcodes cannot be read. Solution Print labels so that barcodes are aligned with the print head as shown below: 1 3 2 1 Print head 2 Barcodes 3 Printing orientation Try using another scanner. We recommend printing the Barcode with Print Quality options set to [Give priority to print quality].
Troubleshooting Problem Solution I want to feed the label. Press the Feed ( ) Button for one second. Version Information 12 Problem Solution I do not know the version number of the firmware for the printer. You can use the following procedure. 1 Turn your printer on. 2 Press and hold the Cutter ( ) Button for several seconds to print the report. When you print this report, recommend a DK Roll with labels 29 mm or wider and a print length of 64 mm. DK Rolls for 2-colour printing cannot be used.
Troubleshooting LED Indicators 12 The indicators light and flash to indicate the printer status.
Troubleshooting Status LED Editor Lite LED Condition End of DK Roll Feed error The DK Roll Compartment Cover was opened while the printer was in use (1 time for 2 seconds) No media error Incorrect media error Communication command error Two-colour media high resolution printing error Cutter error (2 times for 2 seconds) System error 12 68
Troubleshooting Troubleshooting 12 Problem Solution Received data in buffer Print data is saved in the buffer. If the printer has not received the complete data, printing will not start. Turn off the printer, and then turn it on again. Head is cooling down The thermal head is too hot. The printer stops and resumes printing only after the thermal head has cooled down. The head may become too hot if you are printing a large number of labels.
13 Product Specifications 13 Label Printer Specifications 13 Size Dimensions Approximately 125.3 (W) × 213 (D) × 142 (H) mm Weight Approximately 1.
